IBM 4400-006 - 4400 Model 006 B/W Direct Thermal, User Manual

Page: 174 / 326

Chapter 7
Troubleshooting (10/100Base-T)
174
•
If the Ethernet Interface has logged in to the file server but has
not attached to the queue, there may be a permission problem.
Make sure the appropriate users have rights to this queue (they
should be in the group “everyone”). Also, you may have to
assign the queue to
root
so it is available to everyone.
If none of these help your situation, try the whole setup again.
Completely delete the setup that is giving you trouble and go
through the setup again following each step carefully.
NOTE: After completing a PSERVER set up and before beginning
a new set up, be sure to reboot the printer. Wait at least a
minute for the Print Server to login and attach to a queue.
Printing Related
The Job Goes To The Queue But Nothing Prints
If nothing is printing, first make sure you have a connection to the
Ethernet Interface. Please see “RPRINTER/NPRINTER Setup” on
page 172 if you are having connection-related problems.
Otherwise, consider these points when trying to solve printing
problems in a Novell environment:
•
Does the job leave the queue or is it stuck there indefinitely? If
it leaves properly, the problem points to the actual printing
mechanism on your Novell system (e.g., CAPTURE, NPRINT,
etc.), to the print job format, or to the printer itself. Otherwise,
review the configuration steps you have already followed.
•
Have you confirmed that you can print from the Ethernet
Interface to the printer and ignore the Novell setup altogether?
Please see “
start fox|tts|loopb prn
” on page 282 for a
good test.
•
Is anything happening on the printer when the print job is sent?
Sometimes, the print job may have arrived at the printer but
might be waiting for a manual form feed. If so see “Commands”
on page 259 for information on trailer strings.
•
Is the printing mechanism you are using (e.g., CAPTURE,
NPRINT, etc.) configured to service the appropriate queue?