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IBM 17352GX, Installation And User Manual

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Appendixes

105

This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class
A equipment were derived for commercial and industrial environments to provide reasonable
protection against interference with licensed communication equipment.

Attention:

This is a Class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

European Community contact:

IBM Technical Regulations

Pascalstr. 100, Stuttgart, Germany 70569

Telephone: 0049 (0)711 785 1176

Fax: 0049 (0)711 785 1283

E-mail: [email protected]

Taiwanese Class A warning statement

Chinese Class A warning statement

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Summary of Contents for 17352GX

Page 1: ...Installation and User s Guide For 1735 2GX and 1735 4GX Global 2x16 Console Manager Global 4x16 Console Manager...

Page 2: ......

Page 3: ...Global 2x16 Console Manager Global 4x16 Console Manager Installation and User s Guide...

Page 4: ......

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Page 6: ...anger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation Important All caution and danger statements in this documentation begin...

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Page 9: ...equired items 9 Operating System Browser and JRE Requirements 9 Required adjustments to mouse and cursor settings 10 Safety precautions 10 Rack mounting the appliance 13 General guidelines 14 Installi...

Page 10: ...meters KVM sessions virtual media and authentication 34 Configuring users and user access rights 39 Enabling Security Lock out and unlocking user accounts 41 Configuring SNMP 42 Configuring SNMP traps...

Page 11: ...ing version information 74 Upgrading the CO cable firmware 75 Upgrading the appliance firmware 76 Viewing the switching system configuration 76 Viewing and disconnecting user connections 76 Resetting...

Page 12: ...Manager Installation and User s Guide Appendix B Virtual media 91 Appendix C UTP cabling 93 Appendix D Technical specifications 95 Appendix E Getting help and technical assistance 97 Appendix F Notic...

Page 13: ...b with left menu options and Appliance window 34 Figure 3 4 Appliance Sessions window 35 Figure 3 5 Appliance Authentication window 36 Figure 3 6 Appliance Authentication window 37 Figure 3 7 Users wi...

Page 14: ...indow 66 Figure 4 5 Devices window 67 Figure 4 6 Device Modify window 67 Figure 4 7 Menu window 68 Figure 4 8 Language window 69 Figure 4 9 Flag Setup window 70 Figure 4 10 Set Position window 71 Figu...

Page 15: ...2 Session sharing definitions 31 Table 3 3 CO cable status symbols 46 Table 4 1 OSCAR interface status symbols 60 Table 4 2 OSCAR interface navigation basics 61 Table 4 3 Setup features to manage rout...

Page 16: ...xiv Global Console Manager Installation and User s Guide...

Page 17: ...be connected to local user KVM ports on the appliance Console menu access is also available through a terminal that can be connected to the serial port Each appliance has 16 ports for connecting targ...

Page 18: ...authentication and authorizations checking LDAP can be used for authentication only while the local databases are used for authorizations checking SNMP Administrators can configure Simple Network Mana...

Page 19: ...rsion Option UCO cable USB and VGA connectors Figure 1 2 Examples of CO cables Using Cat5 cables dramatically reduces cable clutter while providing optimal digital display resolution and video setting...

Page 20: ...and a terminator connected to RJ 45 ports on a UCO cable OSCAR graphical user interface Users at a local user station can use the OSCAR interface which provides menus to configure the switching system...

Page 21: ...the appliance through network connection The appliance uses TCP IP for communication over Ethernet The network port supports up to 1000BASE T Ethernet 10BASE T and switched 100BASE T Ethernet can be u...

Page 22: ...iance configuration Table 1 1 GCM2 and GCM4 appliance model comparison Model Ports Remote users Local users Local virtual media sessions Remote virtual media sessions GCM2 16 2 1 1 2 GCM4 16 4 1 1 4 R...

Page 23: ...y precautions on page 10 4 Rack mount the appliance See Rack mounting the appliance on page 13 5 Make all hardware connections between the power source appliance local user station target devices and...

Page 24: ...k cord Local user ARI ports 1 16 Cat5 cable To allow a virtual media session with a target device the target device must have a VCO cable attached Virtual media sessions are not supported on chained t...

Page 25: ...of the following operating systems Microsoft Windows 2000 Server and Advanced Server Microsoft Windows XP Professional and Standard 32 bit Microsoft Windows Server 2003 Web Standard and Enterprise 32...

Page 26: ...omputer used for accessing the switching system and on each target device In the mouse properties ensure that cursor acceleration sometimes called the pointer speed is set to Slow or None and that sna...

Page 27: ...Chapter 2 Installation 11...

Page 28: ...t be only serviced by a trained service technician The appliance contains no serviceable components Do not attempt to open the appliance If any of the following conditions occur disconnect the applian...

Page 29: ...properly grounded electrical outlets These cables are equipped with three prong connectors to help ensure proper grounding Do not use adapter connectors or remove the grounding prong from a cable Obse...

Page 30: ...reliable earthing of rack mounted equipment Pay particular atten tion to supply connections other than direct connections to the branch circuit for example use of power strips Installing the appliance...

Page 31: ...ting bracket 3 With a Phillips screwdriver fasten the mounting brackets to the appliance using two 8 32 inch x 1 2 inch pan head screws on each side 4 Attach four cage nuts or clip nuts to the rack mo...

Page 32: ...et device to the same port If you are chaining multiple target devices follow the procedure under Daisy chaining on page 17 4 Connect a Cat5 patch cable from the Ethernet network into the LAN port on...

Page 33: ...t KCO or UCO cable in the chain Appliance tiering GCM2 and GCM4 appliances can be tiered to integrate up to 256 target devices as part of the same switching system Compatible earlier model KVM switche...

Page 34: ...Installation and User s Guide Figure 2 4 Appliance configuration with a single tiered appliance Local user GCM2 appliance main ARI ports Primary target devices Tiered secondary LCM2 appliance Secondar...

Page 35: ...ce or an earlier model switch By connecting to a KCO that is connected to the local user ports on an earlier model switch Figure 2 5 Tiering an earlier model appliance All target devices that are conn...

Page 36: ...interface To tier earlier model appliances to a GCM2 or GCM4 appliance complete the following steps 1 Mount the earlier model appliances in the same rack with the main GCM2 or GCM4 appliance according...

Page 37: ...nces Use a Cat5 cable to connect each of the eight ARI ports on each tiered LCM2 appliance to the ACI port on each of the eight 2x16 Console Switch appliances To daisy chain target devices from the se...

Page 38: ...rminal emulation program that is connected to the configuration port on the appliance None Connect the terminal Press Enter until Console Main Menu appears Set a console password Table 2 3 Remote conf...

Page 39: ...et device 4 Click OK to return to the Main window 5 Click Setup Security 6 Double click the New field and type a password for the Admin 7 Select the Enable Screen Saver checkbox 8 In the Inactivity Ti...

Page 40: ...lobal Console Manager Installation and User s Guide 9 Click Save to enable the user s access to devices 10 Repeat steps 5 to 9 until all users are configured 11 Click Logout to exit from the Web inter...

Page 41: ...or later Upgrading GCM2 and GCM4 appliances to use the Web interface You need to use the latest version of the VCS to upgrade GCM2 and GCM4 appliances to the firmware version that supports the Web int...

Page 42: ...the VCS Appliances window select the appliance and click the Tools tab 3 Save the appliance configuration and appliance user database files Managing appliance configuration files on page 54 and Managi...

Page 43: ...ith a warning and two check box options appears 4 Read the warning select the check box options as desired and click Next The Completing the Resync Appliance Wizard appears 5 Click Finish to exit To r...

Page 44: ...is section gives an overview of the tabs defines the Path numbering conventions and the Reboot Required button Figure 3 1 Web interface window with Connections tab selected and Reboot Required button...

Page 45: ...here the target device is connected As shown in Figure 3 1 01 CH 02 displays in the Port column for a server named 180ES PORT2 which is connected to port 02 of a cascade device that is connected to po...

Page 46: ...e username and password and click OK The Web interface window appears with the Connections tab selected To exit the Web interface perform the following step NOTE If an administrator has specified an I...

Page 47: ...onnect to target devices using the Web interface complete the following steps 1 Log into the Web interface as any user configured for access to one or more target devices The Web interface appears wit...

Page 48: ...ions you can click the Exclusive Mode option in the Video toolbar Tools menu The Exclusive Mode status symbol appears in the toolbar 5 To start a Virtual Media session with a device click Tools Virtua...

Page 49: ...pears c Click OK The Tools window appears Overview of viewing and configuring appliance parameters When the Configure tab is selected Admin and other users with Appliance Administrator and User Admini...

Page 50: ...parameters KVM sessions virtual media and authentication When the Configure tab is selected Admin and other users with Appliance Administrator rights can also configure the appliance network parameter...

Page 51: ...session is preempted If the preemption timeout option is not enabled preemption occurs without warning NOTE Changes made to video session parameters affect only future sessions 4 Configure encryption...

Page 52: ...s without the user navigating within the interface or making changes the user is logged out of the Web interface 8 Click Save To configure virtual media complete the following steps 1 Log into the Web...

Page 53: ...er Encryption Levels select none one or more of the check boxes for 128 DES 3DES and AES 5 Click Save NOTE For more information about constraints on virtual media usage see Virtual media on page 91 To...

Page 54: ...d complete the following steps 9 Define a distinguished name an administrator level user that the appliance uses to log into the directory service in the Search DN field This is a required field unles...

Page 55: ...r access rights complete the following steps 1 Log into the Web interface as a user with Appliance Administrator or User Administrator rights 2 Click the Configure tab 3 In the left menu click Users 4...

Page 56: ...tton becomes active a Click the Set User Access Rights button to select individual target devices for that user The User Access window appears Figure 3 9 Users Access window b To allow the user access...

Page 57: ...the left side of the window A confirmation window appears 6 Click Yes Enabling Security Lock out and unlocking user accounts When the Configure tab is selected the Admin and other users with Appliance...

Page 58: ...oli and HP OpenView can communicate with the appliance by accessing MIB II and the public portion of the enterprise MIB The administrator can do the following SNMP configuration Enable or disable SNMP...

Page 59: ...ed in SNMP actions The Read and Write strings only apply to SNMP over UDP port 161 and act as passwords that protect access to the appliance The values can be up to 64 characters in length These field...

Page 60: ...lowing steps 1 Log into the Web interface as a user with Appliance Administrator rights 2 Click the Configure tab and then click SNMP Traps in the left menu 3 Select or clear the Enabled Traps check b...

Page 61: ...devices The Server Name column lists the connected target devices whether they are connected to an ARI port on the appliance or to a port on a tiered appliance or switch cascade device The eID column...

Page 62: ...Servers COs option in the left menu to view information about each CO cable in the system its Electronic ID number EID its Path port its CO cable type and the type of target device to which it is con...

Page 63: ...r GCM4 appliance or legacy switches tiered from the appliance its Electronic ID number EID its Path port and the number of channels on the cascade device Users with Appliance Administrator rights can...

Page 64: ...evice 6 Click Save Viewing software and firmware versions for the appliance When the Configure tab is selected any user can click the Versions option in the left menu to view version information about...

Page 65: ...to the firmware level available on the appliance This guarantees that CO cable firmware is compatible with the appliance firmware Admin and other users with Appliance Administrator rights can use this...

Page 66: ...nue 4 To load and upgrade CO cable firmware complete the following steps a Click the eID of the CO cable The CO Version window opens b Compare the Application version to the Firmware Available Applica...

Page 67: ...ng the Tools When the Tools tab is selected Admin and other users with Appliance Administrator rights can click any of the buttons on the Tools window to do the specified tasks Figure 3 19 Tools tab R...

Page 68: ...an upgrade is in progress you cannot start another NOTE If you are updating an appliance to a firmware version that provides support for the Web interface you need to use the VCS as described in Upgra...

Page 69: ...appliances are upgraded 12 Click OK NOTE Do not turn appliance power off while the appliance firmware is being upgraded Upgrading firmware on multiple CO cables using the Tools When the Tools tab is s...

Page 70: ...lick the Save Appliances Configuration button to save appliance configuration into a file and click the Restore Appliance Configuration button to restore the file An Appliance configuration file store...

Page 71: ...cation where you want to store the file Enter a File Name 8 Click Save The configuration file is saved to the desired location A progress window displays 9 When the Download Complete message appears c...

Page 72: ...sers with Appliance Administrator rights can click the Save Appliance User Database button to save appliance configuration into a file and click the Restore Appliance User Database button to restore t...

Page 73: ...file Enter a name for the user data file in the File Name field 8 Click Save The data file is saved to the specified location A progress window displays 9 When the Download Complete message appears cl...

Page 74: ...to the location where the saved user data file is stored 5 Select the file The file name and location appear in the File name field 6 If a file password was created enter it in the File Password fiel...

Page 75: ...system You can order the list by target device names eID numbers or port numbers by clicking the Name eID or Port button The Port column indicates the ARI port to which each target device is connecte...

Page 76: ...ay Time field type a number of seconds Table 4 1 OSCAR interface status symbols Symbol Description The CO cable is online green circle The CO cable is offline or is not operating correctly The target...

Page 77: ...ed for the target device If Print Screen is not selected as startup key sequence in Setup Menu you only need to press Print Screen once to take a screen capture of the target device F1 Display help fo...

Page 78: ...nt Screen and press Alt 0 A Free status flag in the OSCAR interface indicates that the user is not connected to a target device Configuring and starting local virtual media sessions You can start a vi...

Page 79: ...ect the Reserve check box 6 To enable the target device to write data to the virtual media during a virtual media sessions select the Write Access check box Read access is always enabled during virtua...

Page 80: ...essed and when the OSCAR interface starts Security Enable the screen saver Set a password to restrict access to the target devices Flag Change the display properties including timing color and locatio...

Page 81: ...and configuration are recognized by the appliance If a target device is turned off you cannot modify the name of the CO cable To access the Names window complete the following steps 1 Start the OSCAR...

Page 82: ...1 to 3 for each target device in the switching system 5 Click OK in the Names window to save the changes or click X or press Escape to exit without saving changes If a CO cable has not been assigned a...

Page 83: ...f ports To access the Devices window complete the following steps 1 Start the OSCAR interface 2 Click Setup Devices The Devices window opens To assign a device type complete the following steps 1 In t...

Page 84: ...1 In the Menu window select one of the following check boxes Select Name to list the target devices alphabetically by target device name Select eID to list the target devices numerically by eID number...

Page 85: ...wing steps 1 Start the OSCAR interface 2 Click Setup Language The Language window opens 3 In the Language window select the language and click OK Configuring the status flag The status flag is display...

Page 86: ...select a target device In the Display Color section select a flag Select Opaque to make the flag solid or select Transparent to make the desktop visible through the flag 4 To specify the position of...

Page 87: ...port they must be of the same type PC or Mac and of the same language Only local users can view or change keyboard country code settings Issues might arise when you use the US keyboard country code wi...

Page 88: ...ng on page 97 for contact information To immediately start the screen saver perform the following step Press Print Screen and press Pause To access the Security window complete the following steps 1 S...

Page 89: ...er to respond to the warning For more information about preempting sessions and preemption settings see the VCS Installation and User s Guide To view or change the preemption warning settings complete...

Page 90: ...ation see Appendix A beginning on page 89 Table 4 5 Commands to manage routine tasks for the target device Feature Purpose CO Status View the version and upgrade status of the CO cable Display Config...

Page 91: ...rface to upgrade the firmware for CO cables To upgrade CO cable firmware complete the following steps 1 Download the latest version of the CO cable firmware from http www ibm com support onto a TFTP s...

Page 92: ...Download button 7 Click Upgrade A Warning window opens Clicking OK opens the Upgrade Process window The progress of the upgrade is indicated in the Programmed field Viewing the switching system confi...

Page 93: ...e letter that corresponds to the user to disconnect The Disconnect window opens 2 Complete one of the following steps Click OK to disconnect the user and return to the User Status window Click X or pr...

Page 94: ...mands Display Versions CO Select the CO cable connected to the mouse and keyboard that need to be reset from the list 3 Click Version Reset 4 A message is displayed stating that the mouse and keyboard...

Page 95: ...ves to the next target device in the sequence 5 Click OK To remove a target device from the scan list complete the following steps 1 To select a target device to be removed from the scan list complete...

Page 96: ...users remote and local will be disconnected Click OK to confirm and begin the test The Diagnostics window opens The top section of the window opens the hardware tests The bottom portion divides the t...

Page 97: ...he same on all keyboards While the appliance attempts to send key strokes to the selected target devices simultaneously some target devices might inhibit and thereby delay the transmission Broadcastin...

Page 98: ...OK to save the settings and return to the Setup window Click X or press Escape to return to the Main window 3 Click Commands The Commands window opens 4 Select the Broadcast Enable check box to activa...

Page 99: ...and the VCS are recommended for configuration because they can be used from any computer with network access to the appliance The Web interface cannot be accessed until an IP address has been configur...

Page 100: ...s NOTE The terminal can be connected at any time even after the appliance is turned on 3 Type the number of an option and press Enter Network Configuration Menu The Network Configuration Menu is for c...

Page 101: ...figuration Menu 7 Optional To configure a default gateway complete the following steps c Type 5 and press Enter d Type an IP address for the gateway at the Enter default gateway IP address prompt and...

Page 102: ...m the upgrade 7 Type yes and press Enter to confirm The appliance begins the flash upgrade process On screen indicators show the upgrade progress After the upload is complete the appliance resets and...

Page 103: ...liance option allows you to initiate a soft reset of the appliance To reset the appliance using the Console Menu complete the following steps 1 Bring up the Console Main menu 2 Type 7 and press Enter...

Page 104: ...88 Global Console Manager Installation and User s Guide...

Page 105: ...interface Main window is yellow To download the firmware complete the following steps 1 Log into a computer that will be used to upgrade the firmware using the Web interface or the VCS or log into a...

Page 106: ...d the appliance attempts to restore the firmware over TFTP using the following default configuration TFTP client IP address 10 0 0 2 TFTP target device IP address 10 0 0 3 Upgrade file name equal to C...

Page 107: ...attached to the USB port on the appliance Most computers with a USB port can use virtual media however limitations in some USB media devices and the BIOS of some computers might prevent the computer...

Page 108: ...ooting again Insert a USB 1 1 Hub between the VCO cable and the target device and try booting again Contact the manufacturer of the target device for information on availability or plans of a BIOS rev...

Page 109: ...y from the infiltration of unwanted interference Cat5 cable is generally used for networks running at 100 or 1000 Mbps Cat5E enhanced cable has the same characteristics as Cat5 but is manufactured to...

Page 110: ...ables at any point Keep the Cat5 cable as far away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie cables to electrical conduits or lay c...

Page 111: ...d Remote Port Minimum 800 x 600 75 Hz 960 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz Remote Port Maximum using a VCO Supported Cabling 4 pair UTP Cat5 or Cat6 10 meters maximum length Serial Port...

Page 112: ...0 5 A AC input cable 18 AWG three wire cable with a three lead IEC 320 receptacle on the power supply end and a country dependent connector on the power resource end AC frequency 50 to 60 Hz autosensi...

Page 113: ...entation that is provided with your IBM product The documentation that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come...

Page 114: ...see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers...

Page 115: ...IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do no...

Page 116: ...other countries Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United...

Page 117: ...t recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa...

Page 118: ...y of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper colle...

Page 119: ...r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and...

Page 120: ...complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received in...

Page 121: ...ble protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user...

Page 122: ...106 Global Console Switch Installer and User Guide Japanese Voluntary Control Council for Interference VCCI statement...

Page 123: ...e upgrading to support the Web interface 25 firmware viewing versions 48 installation 7 installing horizontally 15 migrating to latest firmware 25 parameters configuring and viewing in the Web interfa...

Page 124: ...er status list updates in the OSCAR interface 77 automatic CO cable firmware upgrades configuring in the Web interface 49 B basic appliance configuration 8 Broadcast Enable 74 window 82 browsers suppo...

Page 125: ...ades 89 D daisy chaining 17 damaged firmware 90 default configuration restoring 87 Device Reset 74 devices cascade configuring ports in the OSCAR interface 66 diagnostic test running in the OSCAR inte...

Page 126: ...36 installation 7 24 connecting hardware 14 16 required items 8 tasks overview 7 IP address configuration options for 23 configuring in the Web interface 23 J JRE requirements for KVM sessions 10 K K...

Page 127: ...interface 71 login timeouts 36 M Migration Wizard 26 mouse ports 2 mouse reset with OSCAR interface 74 N Name Modify window in OSCAR interface 66 Names window in OSCAR interface 65 naming target devic...

Page 128: ...creen key use in the OSCAR interface 61 procedures To access the Console menu 84 To access the OSCAR interface Broadcast window 81 To access the OSCAR interface Commands window 74 To access the OSCAR...

Page 129: ...SCAR interface screen saver 72 To disable the security lockout in the Web interface 42 To disconnect a target device session in the OSCAR interface 62 To disconnect a user in the OSCAR interface 77 To...

Page 130: ...d access the AMP for an appliance 26 To tier earlier model appliances 20 To tier multiple appliances 20 To turn broadcasting off in the OSCAR interface 82 To unlock an account in the Web interface 42...

Page 131: ...face 64 sharing options See KVM session sharing options for KVM sessions 31 SNMP configuration procedure 42 configuring general settings 43 configuring in the Web interface 29 traps enabling 44 sort o...

Page 132: ...guring in the Web interface 39 definition 30 user accounts configuration procedure 23 39 configuring in the Web interface 29 database saving and restoring 56 deletion procedure 41 user connections dis...

Page 133: ...from virtual media 91 feature 2 OSCAR interface session status symbol 60 starting a local session with OSCAR interface 62 Virtual Media Conversion Option cables See VCO cables W Web interface 25 58 c...

Page 134: ...118 Global Console Switch Installer and User Guide...

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