IBM 17352GX, Installation And User Manual

Page: 113 / 136

Appendixes 97
Appendix E: Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about IBM
®
products, you will find a wide variety of sources available from IBM to assist you. This appendix
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Use the troubleshooting information in your system documentation, and use the diagnostic
tools that come with your system. Information about diagnostic tools is in the
Problem
Determination and Service Guide on the IBM Documentation CD that comes with your
system.
• Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for
technical information, hints, tips, and new device drivers or to submit a request for
information.
You can solve many problems without outside assistance by following the troubleshooting
procedures that IBM provides in the online help or in the documentation that is provided with your
IBM product. The documentation that comes with IBM systems also describes the diagnostic tests
that you can perform. Most systems, operating systems, and programs come with documentation
that contains troubleshooting procedures and explanations of error messages and error codes. If you
suspect a software problem, see the documentation for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional device is
available in the documentation that comes with the product. That documentation can include
printed documents, online documents, readme files, and help files. See the troubleshooting
information in your system documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates. To access these
pages, go to http://www.ibm.com/systems/support/ and follow the instructions. Also, some
documents are available through the IBM Publications Center at http://www.ibm.com/shop/
publications/order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM systems,
optional devices, services, and support. The address for IBM System x
™
and xSeries
®
information