HP Z400 - Workstation Maintenance And Service Manual Download

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6 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and

includes these topics:

Topics

Calling technical support on page 165

Locating ID labels on page 165

Locating warranty information on page 167

Diagnosis guidelines on page 168

Troubleshooting checklist on page 170

HP troubleshooting resources and tools on page 170

Troubleshooting scenarios and solutions on page 173

Self-troubleshooting with HP Vision Diagnostics on page 184

Diagnostic codes and errors on page 195

164

Chapter 6 Diagnostics and troubleshooting

ENWW

Summary of Contents for Z400 - Workstation

Page 1: ...HP Z400 Workstation Maintenance and Service Guide ...

Page 2: ...the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft Wi...

Page 3: ...ystem on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 64 Diagnostics and troubleshooting on page 164 Configuring RAID devices on page 207 Configuring password security and resetting CMOS on page 216 Connector pins on page 221 System board designators on page 231 Routine Care on page 233 Locating HP resources on page 235 ENWW iii ...

Page 4: ...iv About this guide ENWW ...

Page 5: ...ower consumption and heat dissipation 11 System fans 11 Resetting the power supply 11 Environmental specifications 12 ENERGY STAR Qualification 12 ERP compliance mode 14 Enabling ERP compliance mode 14 Disabling ERP compliance mode 14 Accessibility 14 Hyper threading 15 SATA Power Management 15 Intel Turbo Boost Technology 15 HP Cool Tools 15 Ensuring proper ventilation 16 2 Setting up the operati...

Page 6: ...overy HPBR media 27 Restoring the operating system 28 Using RestorePlus 28 Using HPBR 28 Using the recovery partition 28 Restoring Novell SLED 28 Creating restore media 29 4 System management 30 BIOS ROM 31 The Computer Setup F10 Utility 31 Computer Setup F10 functionality 31 Accessing the Computer Setup F10 Utility 33 The Computer Setup F10 Utility menu 34 Workstation management 43 Initial workst...

Page 7: ...er on or setup password 59 National keyboard delimiter characters 59 Clearing passwords 60 Chassis security 60 Side access panel sensor Smart Cover Sensor optional 60 Side access panel solenoid lock optional 61 Cable lock optional 62 Fault notification and recovery 62 Drive Protection System 62 ECC fault prediction 62 Thermal sensors 62 Dual state power button 63 Changing the power button configur...

Page 8: ...nt bezel 83 Front panel I O device assembly 83 Removing the front panel I O device assembly 83 Installing the front panel I O device assembly 86 Power button assembly 87 Removing the power button assembly 87 Installing the power button assembly 88 Optical disk drive mini tower configuration 89 Removing an optical disk drive from the optical bay mini tower configuration 89 Installing an optical dis...

Page 9: ...expansion card slot 123 Expansion card 124 Expansion card slot description 124 Removing an expansion card 124 Installing an expansion card 127 Battery 128 Removing the battery 128 Installing the battery 129 Hard disk drive 129 Removing the hard disk drive 129 Installing the hard disk drive 130 Installation guidelines 130 Installation 131 Liquid cooling solution 134 Removing the liquid cooling solu...

Page 10: ...72 Customizing the monitor display 173 Troubleshooting scenarios and solutions 173 Solving minor problems 173 Solving power supply problems 175 Testing power supply 176 Solving diskette problems 177 Solving hard drive problems 179 Solving display problems 181 Solving audio problems 183 Solving printer problems 184 Self troubleshooting with HP Vision Diagnostics 184 Overview 185 Downloading and acc...

Page 11: ... RAID volumes 215 8 Configuring password security and resetting CMOS 216 Preparing to configure passwords 217 Resetting the password jumper 218 Clearing and Resetting the CMOS 219 Using the CMOS Button 219 Using the Computer Setup F10 Utility to Reset CMOS 220 Appendix A Connector pins 221 Appendix B System board designators 231 Appendix C Routine Care 233 General cleaning safety precautions 233 C...

Page 12: ...Index 241 xii ENWW ...

Page 13: ...hese topics Topics Product features on page 1 Workstation specifications on page 8 Product features The following sections describe the workstation system board architecture and components and includes these topics Topics System board architecture on page 2 Workstation components on page 5 ENWW Product features 1 ...

Page 14: ...stations Figure 1 1 4 DIMM system board block diagram NOTE The x1 x4 x8 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCIe lanes connected 2 Chapter 1 Product overview ENWW ...

Page 15: ...th Interconnect QPI to connect the processor and I O controller with speeds up to 6 4 GT s Memory technology The workstation dual in line memory modules DIMMs are based on DDR3 1333MHz technology and are error checking and correcting ECC protected Three direct attach memory channels permit low latency accesses and fast data transfer for improved performance The workstation supports system memory s...

Page 16: ...ip to provide a total of six high performance graphics and I O slots In addition to the two full x16 PCIe Gen2 slots two additional PCIe x8 4 slots x8 mechanically x4 electrically provide extra I O bandwidth for high speed I O cards Open ended PCIe x8 connectors let the user install x16 physical size cards in the x8 4 slots Additional features Redundant array of independent disks RAID configuratio...

Page 17: ...ents of a typical workstation configuration Drive configurations can vary Figure 1 3 Workstation components Table 1 1 Workstation component descriptions Item Description Item Description 1 Power supply 9 Memory module DIMM 2 Side access panel 10 System board 3 Rear system fan 11 PCIe card 4 SFF Hard drive 12 PCI card 5 Hard disk drive 13 Airflow guide for 6 DIMM Z400 product 6 Optical drive 14 Spe...

Page 18: ...ctors Item Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 1394a connector optional and plugged unless configured 4 Hard drive activity light 9 Optical drive activity light 5 USB 2 0 ports 2 10 Optical drive 6 Chapter 1 Product overview ENWW ...

Page 19: ...BIST LED location differ Table 1 3 Rear panel connectors Item Symbol Description Item Symbol Description 1 Power supply Built In Self Test BIST LED 8 Padlock loop 2 Universal chassis clamp opening 9 Graphics card connector 3 PS 2 mouse connector green 10 Audio line out connector green 4 USB 2 0 ports 4 11 Microphone connector pink 5 RJ 45 network connector 12 USB 2 0 ports 2 6 Audio line in connec...

Page 20: ... 0 compliant Power supply voltages Table 1 4 Power supply source voltages Source voltage Description 3 3V PCI PCIe audio clocks chipset super I O BIOS ROM and onboard logic 5 1V Storage hard disk drive optical disk drive diskette drive PCI PCIe chipset audio keyboard mouse and USB 12 V CPU Input to onboard regulator that supplies power to CPU and CPU fan 12 V B PCI PCIe and system fans 12 V D Stor...

Page 21: ... 0A 21 0A 12 V CPU1 18 0A V12 M 18 0A CAUTION 475W power supply Do not exceed 475 watts of total continuous output power Maximum combined power on 3 3V and 5 1V is 110 watts Maximum combined current on 12V CPU B D is 38 amps CAUTION 600W power supply Do not exceed 600 watts of total continuous output power Maximum combined power on 3 3V and 5 1V is 115 watts Maximum combined current on 12V CPU0 CP...

Page 22: ...Heat dissipation Configuration and software dependent 475W power supply Typical 954 Btu hr 240 3 kg cal hr Max 1977 Btu hr 498 2 kg cal hr 600W power supply Typical 1536 Btu hr 387 kg cal hr Max 2560 Btu hr 645 kg cal hr Power supply fan One fan 92mm x 25mm variable speed FEMP Standby Power compliant 115V 2W in S5 Power Off Yes ERP Lot 6 Compliant 230V 1w in S5 Power Off Yes Built in Self Test LED...

Page 23: ...de Optional front system fan for special environments CPU voltage regulator fan for Z400s equipped with liquid cooling solution Onboard fans on some graphics cards Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload an...

Page 24: ...ing random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U S Environmental Protection Agency EPA ENERGY STAR specifications for computers The EPA ENERGY STAR logo does not imply endorsement by the EPA As an ENERGY STAR Partner Hewlett Packard Company has determined the pr...

Page 25: ...station can also be woken by a network signal See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature http www energystar gov powermanagement See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its environmental benefits http www energystar gov CAUTION Using the Energ...

Page 26: ...the change 4 Select File Save Change and Exit and then press F10 to accept the change Disabling ERP compliance mode To disable the ERP compliance mode 1 Press F10 during start up 2 Select Power Hardware Power Management ERP Compliance Mode and then select Disable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committe...

Page 27: ...active cores to active cores increasing their performance This lets the CPU run at a higher than normal rate Use the workstation BIOS to enable enhance or disable Turbo Boost For instructions on setting BIOS features see The Computer Setup F10 Utility on page 31 HP Cool Tools An HP workstation with Windows 7 or Windows Vista includes additional software not installed when you first start the works...

Page 28: ...kstation might look different than the one shown Figure 1 6 Proper workstation ventilation Ensure that the ambient air temperature surrounding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limi...

Page 29: ...r restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 1 7 Proper workstation placement ENWW Workstation specifications 17 ...

Page 30: ...ED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system ...

Page 31: ...ftware For complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the a...

Page 32: ...sfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals 20 Chapter 2 ...

Page 33: ...ter Configuration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experienc...

Page 34: ...he lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website 22 Chapter 2 Setting up the operating system ENWW ...

Page 35: ...work adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 36: ...ded with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partitio...

Page 37: ...s see http www hp com support Restoring the operating system NOTE Windows 7 and Windows Vista provide a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To r...

Page 38: ...of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVDs yo...

Page 39: ...l Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first scr...

Page 40: ... media 2 Follow the prompts to restore the system to the state when the IRP was created Using the recovery partition A system that shipped with Windows XP includes a recovery partition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus insta...

Page 41: ...o directory contains all iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto CDs NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure ENWW Restoring Novell SLED 29 ...

Page 42: ...es the tools and utilities that provide system management for the workstation It includes these topics Topics BIOS ROM on page 31 The Computer Setup F10 Utility on page 31 Workstation management on page 43 30 Chapter 4 System management ENWW ...

Page 43: ...tation Solve system configuration errors that are detected but not fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving time outs not supported on Linux platforms Modify or restore factory default settings Set the workstation date and time Set view change or verify the workstation configuration including settings for...

Page 44: ...assword prompts during system restarts warm starts and power on Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving sys...

Page 45: ...the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default Setup Restore Factory Settings as ...

Page 46: ...pyright information System Temperatures Displays system temperatures and fan speeds Set Time and Date Lets you set system time and date Flash System ROM Lets you upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank ...

Page 47: ... drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default Values Resets devices to their default configuration SATA is the default Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifies the active data transfer mode Options subject to device capabilities are Max UDMA PIO 0 Max PIO Enhanced DMA and Ultra DMA...

Page 48: ...dard SATA supports four ports only SATA PORT 0 n enables and disables the SATA ports Offers these configurations GEN 2 3 0 Gbps Internal Only eSATA Only GEN 1 1 5 Gbps eSATA Only DPS Self test Select a drive Lets you select a drive to test Available in SATA IDE emulation mode only The DPS self test function directs an IDE hard disk to run an internal self test and report the results If the SATA co...

Page 49: ...station and press F9 when the F9 Boot Menu message appears on the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a ...

Page 50: ... available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstati...

Page 51: ... is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM ...

Page 52: ...ntime Power Management MWAITE AWARE OS Idle Power Savings ACPI S3 Hard Disk Reset ACPI S3 PS 2 Mouse Wakeup USB Wake on Device Insertion Unique Sleep State Blink Rates Hardware Power Management Enables or disables SATA Power Management Intel Turbo Boost Technology Enhanced Intel Turbo Boost Technology ERP Compliance Mode Thermal Lets you set the rate of the system fan when the CPU is in idle 40 Ch...

Page 53: ...us State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup...

Page 54: ...nterleave mode for dual socket workstations Device Options Lets you set the following device options Num Lock State at Power On On or Off S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SAS Option ROM1 Download Enable or Disable...

Page 55: ...n page 47 HP Client Manager Software on page 47 Altiris Client Management Solutions on page 47 System Software Manager on page 49 Proactive Change Notification on page 49 Subscriber s Choice on page 49 ROM Flash on page 50 FailSafe Boot Block ROM on page 51 Workstation security on page 52 Fault notification and recovery on page 62 Dual state power button on page 63 NOTE Support for specific featur...

Page 56: ...or specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network server This feature provides a useful system setup and configurat...

Page 57: ...tart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB media device 4 Power off the workstation you are configuring and insert the configuration diskette in...

Page 58: ...d F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable Med...

Page 59: ...lient Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutio...

Page 60: ...ftware updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html 48 Chapter 4 System management ENWW ...

Page 61: ...f hardware and software changes to most commercial workstations and servers Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom profile s...

Page 62: ...imultaneously Remote ROM Flash Remote ROM Flash lets system administrators safely upgrade the ROM on remote HP workstations from a centralized network management console This permits consistent deployment and greater control of HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash an...

Page 63: ...ock recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB media...

Page 64: ...ver Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a workstation s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation Local Use t...

Page 65: ...n mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP imp...

Page 66: ... an administrator only setup password to restrict access to Computer Setup F10 and DriveLock This keeps users from enabling DriveLock Using DriveLock When DriveLock detects hard disk drives that support the ATA security command a DriveLock menu item appears under the Security menu in the Computer Setup F10 menu This presents you with options to set the master password and to enable DriveLock You m...

Page 67: ...et the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data f...

Page 68: ...Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter ...

Page 69: ...mouse remain locked until you enter the password The keyboard LEDs flash in a rotating pattern when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If y...

Page 70: ... or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key a...

Page 71: ...h or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 59 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 Nati...

Page 72: ...has been removed Level 2 Setup Password When the workstation is restarted a message appears indicating that the workstation side access panel has been removed You must enter the setup password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility Setting the side access panel sensor protection level To set the side access panel sensor protection level 1 ...

Page 73: ...t a password for the solenoid lock in the Computer Setup F10 Utility To unlock the solenoid remove the solenoid lock password in the Computer Setup F10 Utility The solenoid lock FailSafe Key available from HP is is a device for manually disabling the solenoid lock You will need the FailSafe Key in case of forgotten password power loss or workstation malfunction ENWW Workstation management 61 ...

Page 74: ...ect HP workstations The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diag...

Page 75: ...Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To completely tur...

Page 76: ...r most internal workstation components It includes these topics Topics Warnings and cautions on page 65 Service considerations on page 66 Customer self repair on page 71 Removing and installing components on page 72 Product recycling on page 163 64 Chapter 5 Replacing components ENWW ...

Page 77: ...rked with this symbol the product must always be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor In...

Page 78: ...andles lift from the bottom of the workstation Cautions warnings and safety precautions For safety review the cautions warnings and safety precautions before accessing the workstation components Also review the Safety and Regulatory Guide that came with the workstation for more information ESD information Generating static The following table shows that different activities generate different amou...

Page 79: ...blies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the groundi...

Page 80: ...conductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop wor...

Page 81: ...ible injury to you and damage to the workstation To properly and safely lift the workstation lift from the bottom of the workstation Cables and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the...

Page 82: ...damage when the drive is installed connect the drive power cable before connecting the data cable This discharges accumulated static electricity through the drive power cable to the workstation chassis When inserting a drive do not use excessive force Avoid exposing a hard disk drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell bat...

Page 83: ...w hp com go selfrepair for information on the program as customer self repair may be required for some components NOTE Some components like the liquid cooling system are not eligible for Customer Self Repair and must be returned to HP for service Call HP Support for further instructions before attempting to remove or repair this system ENWW Customer self repair 71 ...

Page 84: ...ry on page 128 Cable lock optional on page 77 Workstation speaker on page 97 Hard disk drive on page 129 Side access panel on page 78 Power supply on page 98 Liquid cooling solution on page 134 Side access panel sensor optional on page 79 Power connections on page 99 CPU heatsink on page 154 Side access panel solenoid lock on page 82 Fan assemblies on page 100 CPU on page 157 Bezel on page 83 Airf...

Page 85: ...n 12 Clear CMOS button 23 PCI 32 33 2 Rear chassis fan 13 Front power button LED 24 PCIe2 x16 3 CPU power 14 Crisis recovery jumper 25 PCIe x8 4 4 Solenoid hood lock 15 Front chassis fan 26 PCIe2 x16 5 CPU socket 16 HDD LED 27 PCIe2 x8 4 6 Memory sockets 17 Internal USB 1 DASH 28 Audio 7 Main power 18 SATA ports 29 Network USB 8 Battery 19 Internal USB 2 30 USB 9 Floppy disk drive 20 Front USB 31 ...

Page 86: ...nents Table 5 3 6 DIMM system board components ID Item Component Item Component Item Component 1 CPU fan 12 Clear CMOS button 23 Front audio 2 Rear chassis fan 13 Front power button LED 24 PCI 32 33 3 CPU power 14 Crisis recovery jumper 25 PCIe2 x16 4 Solenoid hood lock 15 Front chassis fan 26 PCIe x8 4 5 CPU socket 16 HDD LED 27 PCIe2 x16 6 Memory sockets 17 Internal USB 1 DASH 28 PCIe2 x8 4 74 C...

Page 87: ...mation and precautions in Warnings and cautions on page 65 and the Safety and Regulatory Information for the workstation 2 Locate and clear a suitable work area 3 Close all open software applications 4 Remove all diskettes CDs and DVDs from the workstation 5 Shut down the operating system 6 Power off the workstation and all peripheral devices connected to it 7 Remove or disengage security devices ...

Page 88: ...nel Airflow guide Processor Chassis lock Side access panel Airflow guide Heatsink Front fan Chassis lock Side access panel Full length expansion cards Expansion card PCI PCIe Chassis lock Side access panel Expansion card hold down clamp or support Front panel I O assembly power button assembly side access panel sensor or system speaker Chassis lock Side access panel Front bezel Optical bay filler ...

Page 89: ...k is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 3 Removing the cable lock ENWW Removing and installing components 77 ...

Page 90: ...5 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove locks that are present such as a cable lock 4 Pull up on the handle 1 slide the cover 1 2 inch towards the rear of the system 2 then rotate the cover off the chassis 3 as shown in the following figure Figure 5 4 Removing the side access panel Installing the side access panel To install the side access panel...

Page 91: ...edures on page 75 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Disconnect the sensor cable from the HSENSE receptacle on the system board as shown below 1 Figure 5 5 Removing the side access panel sensor bracket mounting 5 Remove the sensor by sliding the sensor in the slot in the bra...

Page 92: ...d the front of the chassis 2 Figure 5 6 Removing the side access panel sensor fan holder mounting To remove the fan holder card guide see Removing the front fan assembly on page 101 Installing the side access panel sensor The metal mounting bracket for the sensor is part of the sensor kit and must be installed before installing a sensor for the first time Installing a front fan or some full length...

Page 93: ...Remove the side access panel see Removing the side access panel on page 78 4 Install the sensor by sliding the sensor into the slot provided for it in the fan holder card guide 1 as shown in the following illustration Figure 5 7 Installing the side access panel sensor fan holder mounting 5 Carefully route the sensor cable along the bottom of the drive bay so that it is not pinched by the fan holde...

Page 94: ... page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Disconnect the side access panel solenoid lock cable from the system board 1 5 Remove the two screws that fasten the solenoid lock to the chassis 2 as shown in the following figure 6 Pull the solenoid lock assembly inward and then up 3 to remove the assembly from the chassis Figure 5 8 Removing the side access ...

Page 95: ...l align the tabs discussed in the previous section and rotate the bezel until it snaps in place Front panel I O device assembly This section describes how to remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Power down the workstation see Predisassembly procedures on page 75 2 Disconnect power from the ...

Page 96: ...mbly 1 as shown in the following figure Figure 5 10 Removing the front panel I O device assembly 6 Remove the bottom set of fastening screws from the I O device assembly 2 7 Pull the mounting bracket away from the chassis 3 8 Grasp the I O device assembly 4 and pull it away from the chassis 5 84 Chapter 5 Replacing components ENWW ...

Page 97: ... with 6 DIMM slots have an additional cable from the front panel to the 1394a connector on the system board that you must also disconnect Figure 5 11 Disconnecting the front panel I O cables 10 Carefully guide the front panel I O device assembly from the chassis ENWW Removing and installing components 85 ...

Page 98: ... O cables directly to the system board Connect the audio cable to the connector at 1 and the USB cable to the connector at 3 as shown in the following diagram For 6 DIMM Z400s connect the front 1394a cable directly to the system board at location 2 as shown in the following diagram For 4 DIMM Z400s connect the front 1394a cable directly to the optional 1394a expansion card If the 1394a cable is no...

Page 99: ...ect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Remove the front bezel see Removing the front bezel on page 83 5 Disconnect the power button cable from the system board as shown below Figure 5 13 Disconnecting the power button cable 6 From inside of the chassis push the tabs 1 in from the chassis...

Page 100: ...utton assembly 2 from the chassis Figure 5 14 Removing the power button assembly Installing the power button assembly To replace the power button assembly reverse the previous steps 88 Chapter 5 Replacing components ENWW ...

Page 101: ...page 75 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Remove the airflow guide see Removing the airflow guide on page 110 5 Remove the front bezel see Removing the front bezel on page 83 6 Disconnect the data 1 and power 2 cables from the optical disk drive as shown in the following fi...

Page 102: ...e out of the chassis 2 as shown in the following figure Figure 5 16 Removing the optical disk drive 8 After removing the drive remove the four guide screws on the sides of the drive two per side if you plan to install another drive 90 Chapter 5 Replacing components ENWW ...

Page 103: ...e drive 7 Install the four black metric M3 guide screws into the sides of the drive 8 Lift the green release lever 1 align the screws with the grooves in the drive bay and gently slide the drive into the bay until it snaps into place 2 CAUTION Ensure that the optical drive is secure in the workstation chassis by pulling on the drive to see if it can be disengaged Failure to properly secure the dri...

Page 104: ... to the appropriate SATA port on the system board as shown in the following figure Figure 5 18 Connecting power and data cables 11 Reverse steps 1 5 to replace the components you removed during installation 92 Chapter 5 Replacing components ENWW ...

Page 105: ...sembly procedures on page 75 3 Remove the side access panel Removing the side access panel on page 78 4 If your system has an airflow guide remove it see Removing the airflow guide on page 110 5 Remove the front bezel Removing the front bezel on page 83 6 Disconnect the data 1 and power 2 cables from the optical disk drive as shown in the following figure The connector colors might be different th...

Page 106: ... drive out of the chassis 2 Figure 5 20 Removing the optical drive from chassis 8 After removing the drive 1 remove the four guide screws from the drive 2 if you plan to install another drive Figure 5 21 Removing the optical drive screws 94 Chapter 5 Replacing components ENWW ...

Page 107: ...he front bezel on page 83 6 Remove the bezel blank from the bay in which you want to install the drive 7 Install the four black metric M3 guide screws into the drive 1 Figure 5 22 Installing the optical drive 8 Align the screws with the grooves in the drive bay and gently slide the drive into the bay until it snaps into place 2 CAUTION Ensure that the optical drive is secure in the workstation cha...

Page 108: ...s shown in the following figure See the service label on the side access panel for component locations in your model of Z400 Figure 5 23 Connecting the optical drive cables 10 Reverse steps 1 5 to replace the components you removed during installation 96 Chapter 5 Replacing components ENWW ...

Page 109: ...move the side access panel see Removing the side access panel on page 78 4 Remove the front bezel see Removing the front bezel on page 83 5 Disconnect the speaker cable from the system board 1 as shown in the figure below 6 Remove the two speaker mounting screws 2 7 Remove the speaker by sliding it away from the front panel into the chassis 3 Figure 5 24 Removing the workstation speaker Installing...

Page 110: ...the side access panel on page 78 4 Remove the airflow guide see Removing the airflow guide on page 110 5 Disconnect all of the power supply cables from the system board and all peripheral devices hard drives optical drives and others as needed 6 Remove the four screws from the rear of the chassis 1 7 Slide the power supply inward then up to remove it from the chassis 2 Figure 5 25 Removing power s...

Page 111: ...ication for a typical configuration Table 5 5 Power connector description Item Description Item Description A Power supply G P8 Optical drive B P1 Main power H P9 Floppy diskette drive C P3 CPU power I P10 Hard drive D P12 PCIe auxiliary power J P11 Hard drive E P4 P5 Optical drive K P13 Auxiliary diskette drive F P6 P7 Optical drive L P14 PCIe auxiliary power 600W power supply only ENWW Removing ...

Page 112: ...procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Disconnect the rear system fan assembly cable 1 from the system board as shown in the following figure Figure 5 27 Disconnecting fan wires 5 Remove the four screws from the rear of the chassis 2 and then pull the fan assembly inward and then up 3 out of the chassis Installing the rear system fan as...

Page 113: ...bly remove any full length expansion cards see Removing an expansion card on page 124 6 If installed remove the side access panel sensor see Removing the side access panel sensor on page 79 7 Unplug the front fan connector from the front chassis fan header on the system board NOTE To locate system board components see the service label on the side access panel 8 On the front of the chassis press d...

Page 114: ...an holder card guide into the chassis 1 so that the bottom tabs release from the metal grid on the chassis and then slide the guide away from the front panel 2 Figure 5 29 Freeing the fan assembly from the chassis 102 Chapter 5 Replacing components ENWW ...

Page 115: ...tate the fan holder card guide assembly slightly to one side 1 and then lift it up and out of the chassis 2 Figure 5 30 Removing the fan holder card guide assembly ENWW Removing and installing components 103 ...

Page 116: ... F This might reduce long term reliability of these hard drives 1 Power down the workstation see Predisassembly procedures on page 75 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 To have adequate clearance for installing the fan remove any full length expansion cards see Removing an e...

Page 117: ...guides are compatible with the metal mounting bracket for the side access panel sensor If the fan holder card guide has enough clearance for the side access panel sensor to remain on the metal mounting bracket do nothing New fan holder card guides are not compatible with the metal mounting bracket for the side access panel sensor If this is the case you must move the sensor from the bracket to the...

Page 118: ...ert the side access panel sensor into the slot provided on the fan holder card guide Figure 5 33 Inserting the side access panel sensor into the fan holder card guide 106 Chapter 5 Replacing components ENWW ...

Page 119: ...ll clear the fan holder card guide Route the front USB and power switch cables along the bottom of the drive bay 1 Route the speaker cable along the side wall of the chassis 2 Figure 5 34 Routing the cables ENWW Removing and installing components 107 ...

Page 120: ...ng the fan holder card guide assembly as shown in the following illustration a Slide the fan holder card guide toward the front of the chassis 1 b Rotate the fan holder card guide so that the bottom tabs snap into the grid on the chassis first followed by the top tabs 2 CAUTION Clamping a cable between the card guide and the chassis might damage the cable c Plug the front fan connector into the fr...

Page 121: ...es are pinched by the fan holder card guide assembly 13 Replace components removed during this procedure a Replace the front bezel see Installing the front bezel on page 83 b Replace any expansion cards that you removed see Installing an expansion card on page 127 making sure that the cables will not interfere with the expansion cards The slots in the fan holder card guide will now help secure any...

Page 122: ...disassembly procedures on page 75 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Press the airflow guide release latches as shown in the following figure and guide the airflow guide out of the chassis Figure 5 37 Removing the airflow guide 110 Chapter 5 Replacing components ENWW ...

Page 123: ...Predisassembly procedures on page 75 3 Remove the side access panel see Removing the side access panel on page 78 4 Press the power cables including P1 down toward the system board between the DIMM slots and the internal bay as shown in the following figure Figure 5 38 Positioning the chassis cables ENWW Removing and installing components 111 ...

Page 124: ... Place the edge of the airflow guide 1 between DIMM socket 6 and the CPU heatsink Figure 5 39 Installing the airflow guide b Route the power and data cables through the opening next to the internal bay 2 112 Chapter 5 Replacing components ENWW ...

Page 125: ...6 Route the CPU power cable P3 through the opening next to the power supply as shown in the following figure Figure 5 40 Routing the CPU power cable ENWW Removing and installing components 113 ...

Page 126: ...the yellow ODD release lever 1 and then press down as shown in the following figure Figure 5 41 Securing the airflow guide b Ensure that the airflow guide secures even with the end of the FDD bay and that the latch 2 engages with the slot in the internal bay cover 114 Chapter 5 Replacing components ENWW ...

Page 127: ...uide snaps under the edge of the chassis frame as shown in the following figure Figure 5 42 Securing the airflow guide latch 8 Replace all components that were removed in preparation for component installation ENWW Removing and installing components 115 ...

Page 128: ...d which DIMMs are compatible with the workstation CAUTION HP ships only DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP DIMM installation order Review the following figures to determine the correct installation order for DIMMs Figure 5 43 4 DIMM load order 116 Chapter...

Page 129: ...d warnings The BIOS generates warnings errors on invalid memory configurations If the BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board If there is no way for the BIOS to obtain a valid memory configuration by disabl...

Page 130: ...ower cord from the AC power outlet Otherwise the workstation may not recognize the memory changes 3 Remove the side access panel see Removing the side access panel on page 78 4 If your system has an airflow guide remove it see Removing the airflow guide on page 110 5 Push gently outward on the DIMM socket levers 1 as shown in the following figure Figure 5 45 Removing a DIMM 6 Lift the DIMM straigh...

Page 131: ...power off the workstation and unplug the power cord from the AC power outlet Otherwise the workstation may not recognize the memory changes 3 Remove the side access panel see Removing the side access panel on page 78 4 If your system has an airflow guide remove it see Removing the airflow guide on page 110 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 46...

Page 132: ...installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 47 Seating the DIMM 7 Secure the socket levers 2 8 For a 6 DIMM workstation configuration replace the airflow guide see Installing the airflow guide on page 111 9 Replace all components that you removed in preparation for component installation 120 Chapter 5 Replacing components ENWW ...

Page 133: ...ts Table 5 6 PCI slots Slot Type Slot power Maximum 1 PCIe2 x8 4 25W 2 PCIe2 x16 75W 3 PCIe x8 4 25W 4 PCIe2 x16 75W 5 PCI 32 33 25W 6 PCI 32 33 25W NOTE The x1 x4 x8 and x16 designators describe the mechanical length of the slot The number in parentheses shows how many electrical PCIe lanes are routed to the expansion slot For example x16 8 means that the expansion slot is mechanically a x16 leng...

Page 134: ...cs configurations are 475W power supply A graphics card up to 150W in the primary graphics slot A second graphics card in the second PCIe2 x16 slot slot 4 provided the combined power consumption of both cards does not exceed 150W 600W power supply A graphics card up to 250W in the primary graphics slot A second graphics card in the second PCIe2 x16 slot slot 4 provided the combined power consumpti...

Page 135: ...Gen1 x8 slot Install a PCIe Gen1 x4 card in a PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in a PCIe Gen1 x1 slot Install a PCI card in a PCI slot Whenever possible install a PCIe x1 card in a x1 slot Leave as much space as possible between cards For best operational efficiency select a slot that Electrically matches the number of PCIe card lanes e g x4 in a x4 slot Has more lanes electrically Ha...

Page 136: ...ompatibility Table 5 7 Workstation PCIe compatibility matrix Slot Mechanical compatibility Electrical compatibility 1 x8 connector open ended PCIe2 x1 x4 2 x16 connector PCIe2 x1 x4 x8 x16 3 x8 connector open ended PCIe x1 x4 4 x16 connector PCIe2 x1 x4 x8 x16 This slot is open ended so a PCIe x16 card can be inserted Slots one two and four are PCIe GEN2 slots Graphics cards greater than 75 watts ...

Page 137: ...ort Other workstation models use a hold down clamp grasp the top of the clamp 1 squeeze the release handles until the bottom of the clamp releases from the clamp rail 2 it should click when it releases and swing the clamp out from the back panel 3 Figure 5 50 Removing expansion card clamp 5 Remove all cables connected to the expansion card ENWW Removing and installing components 125 ...

Page 138: ...ving the expansion card Release the expansion card slot latch 2 and then carefully lift the card from the chassis 3 7 Install an expansion slot cover and close the expansion card retention clamp If the expansion card retention clamp does not close ensure that all cards are properly seated and then try again 126 Chapter 5 Replacing components ENWW ...

Page 139: ... levers down on the outside of the chassis to release the retention clamp 1 as shown in the figure below Figure 5 52 Removing the slot cover 6 Remove the expansion card slot cover by pulling it up out of the chassis 2 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 7 Angle the card into the expansion card guide 8 Align the PCIe card keyway w...

Page 140: ...N Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery To remove the battery 1 Power down the workstation see Predisassembly procedures o...

Page 141: ...ing tab and press gently until it snaps into place Hard disk drive This section provides information to successfully remove and install a hard disk drive Removing the hard disk drive To remove a hard disk drive 1 Power down the workstation see Predisassembly procedures on page 75 2 Disconnect power from the workstation see Predisassembly procedures on page 75 3 Remove the side access panel see Rem...

Page 142: ... of the SAS and SATA ports Additional HDDs must be added in a specific sequence depending on the type of workstation Once installed the HDDs are assigned drive letters with C being the typical boot disk Drive letters are assigned using the Computer Setup F10 Utility With additional HDDs installed the workstation boot sequence can be modified so that the workstation boots from one of the additional...

Page 143: ...tors but into a separate SAS controller card Installation To install an HDD 1 Select a drive bay in which to install the hard disk drive 2 Locate the four isolation grommet screws on the chassis Figure 5 55 Locating the grommet screws 3 Install the four isolation grommet screws as shown in the following figure Figure 5 56 Installing the grommet screws ENWW Removing and installing components 131 ...

Page 144: ...AS to SATA cable adapter to the connector on the SAS hard drive as shown in the following figure NOTE SAS Drives require a separate SAS Controller plug in card Figure 5 57 Attaching the cable adapter 132 Chapter 5 Replacing components ENWW ...

Page 145: ...a cable when you replace the access panel use a data cable with a right angle connector when you install a HDD in bay 1 or bay 2 NOTE For SATA and SAS HDDs connect data cables to lower numbered drive connectors first on the system board for SATA HDDs or SAS controller card for SAS HDDs To identify hard disk drive connectors refer to the workstation service label on the side access panel 7 Replace ...

Page 146: ... the liquid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 75 2 Remove the side access panel see Removing the side access panel on page 78 3 If your system has an airflow guide remove it see Removing the airflow guide on page 110 4 Remove the LCS VR fan a Disconnect the LCS VR fan cable from the system board as shown in the following figure Figure 5 59 Discon...

Page 147: ...ve the two LCS VR fan assembly bracket screws and remove the assembly from the chassis as shown in the following figure Figure 5 60 Removing the LCS VR fan assembly ENWW Removing and installing components 135 ...

Page 148: ...5 Disconnect the rear system fan cable from the system board as shown in the following figure Figure 5 61 Disconnecting the rear system fan cable 136 Chapter 5 Replacing components ENWW ...

Page 149: ...6 Remove the screws and the LCS radiator assembly from the chassis as shown in the following figure Figure 5 62 Removing the LCS radiator assembly ENWW Removing and installing components 137 ...

Page 150: ...7 Disconnect the LCS pump cable from the system board as shown in the following figure Figure 5 63 Disconnecting the LCS pump cable 138 Chapter 5 Replacing components ENWW ...

Page 151: ...late assembly until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown below Figure 5 64 Loosening the LCS cold plate screws in sequence b Lift the cold plate assembly from the CPU and then remove the entire LCS unit from the system ENWW Removing and installing components 139 ...

Page 152: ...g 2 as shown in the following figure Figure 5 65 Removing the cold plate assembly from the retention ring d Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the cold plate assembly allowing the alcohol to dry completely afterward 140 Chapter 5 Replacing components ENWW ...

Page 153: ...s when the fan is removed Figure 5 66 Removing the rear system fan from the radiator fan holder 10 Reinstall the rear system fan see Installing the rear system fan assembly on page 100 11 Reinstall the CPU heatsink see Installing the CPU heatsink on page 155 12 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 141 ...

Page 154: ...nstall the rear system fan in the LCS radiator fan holder by placing the edge of the fan in the holder with the power cable routed through the notch in the fan holder 1 and then rotating the fan into the holder until it snaps into place 2 as shown in the following figure CAUTION To avoid damaging the wiring make sure the fan cable passes through the slot in the lower right corner of the LCS radiat...

Page 155: ...ge 155 as shown in the following figure CAUTION Do not scratch the system board while maneuvering the cold plate assembly or you might damage components TIP Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move Figure 5 68 The retention screw ENWW Removing and installing components 143 ...

Page 156: ...he original LCS unit apply thermal compound to the center of the CPU top surface see Installing the CPU heatsink on page 155 If you are using a new LCS unit do not apply thermal compound to the CPU because the new LCS unit already has thermal compound applied to the surface of the cold plate Instead remove the thermal compound protective liner from the bottom of the new LCS unit 144 Chapter 5 Repl...

Page 157: ...te into the retention ring on the CPU as shown in the following figure TIP Ensure that the HP logo is positioned horizontally as shown in the figure Figure 5 70 Positioning the LCS cold plate d Gently twist the cold plate body until it locks into place in the retention ring as shown in the previous figure ENWW Removing and installing components 145 ...

Page 158: ...overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten each diagonal set of screws a little at a time ensuring that the cold plate remains level Figure 5 71 Tightening the cold plate screws 146 Chapter 5 Replacing components ENWW ...

Page 159: ...9 Connect the LCS pump cable to the system board as shown in the following figure Figure 5 72 Connecting the LCS pump cable ENWW Removing and installing components 147 ...

Page 160: ...own in the following figure a Align the LCS radiator assembly in the chassis as shown in the following figure TIP Align the radiator assembly with the rear system fan screw holes in the chassis Figure 5 73 Aligning the LCS radiator assembly 148 Chapter 5 Replacing components ENWW ...

Page 161: ...b Fasten the LCS radiator assembly to the chassis as shown in the following figure Figure 5 74 Fastening the LCS radiator assembly ENWW Removing and installing components 149 ...

Page 162: ...11 Connect the rear system fan cable to the system board as shown in the following figure Figure 5 75 Connecting the rear system fan cable 150 Chapter 5 Replacing components ENWW ...

Page 163: ... chassis a Place the LCS VR fan in the chassis so that the fan bracket holes align with the holes in the chassis as shown in the following figure Figure 5 76 Aligning the LCS VR fan bracket ENWW Removing and installing components 151 ...

Page 164: ...b Fasten the LCS VR fan assembly to the chassis as shown in the following figure Figure 5 77 Fastening the LCS VR fan 152 Chapter 5 Replacing components ENWW ...

Page 165: ...e to the system board as shown in the following figure Figure 5 78 Connecting the LCS VR fan cable 13 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 153 ...

Page 166: ...el on page 78 4 If your system has an airflow guide remove it see Removing the airflow guide on page 110 5 Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown below CAUTION Do not fully loosen one screw and then move on to the next Instead loosen all screws a little at a ...

Page 167: ...onnect power from the system Predisassembly procedures on page 75 2 Remove the side access panel see Removing the side access panel on page 78 3 If your system has an airflow guide remove it see Removing the airflow guide on page 110 4 Remove the CPU heatsink see Removing the CPU heatsink on page 154 5 Perform one of the following tasks If you are reusing the original heatsink apply thermal compou...

Page 168: ...ou might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten all screws a little at a time ensuring that the CPU heatsink remains level 7 Tighten all screws partially so the CPU heatsink remains level 8 Tighten each set of diagonally opposed screws a little at a time to 6 in lbs of torque 9 Connect the CPU heatsink fan connector to...

Page 169: ...uide remove it see Removing the airflow guide on page 110 5 Remove the CPU heatsink see Removing the CPU heatsink on page 154 6 Raise the CPU socket lever 1 and then open the cover 2 as shown in the following figure Figure 5 82 Removing a CPU CAUTION Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 7 Pull the CPU straigh...

Page 170: ...on page 154 6 Remove the CPU see Removing a CPU on page 157 7 Using extreme care fully raise the CPU socket lever and cover CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 8 Align the notches in the CPU base with the tabs on the socket as shown in the figure below Seat the CPU into the socket Ensure that the undersid...

Page 171: ... and graphics cards see Removing an expansion card on page 124 6 Optional Remove the CPU heatsink see Removing the CPU heatsink on page 154 7 Disconnect all cabling from the system board TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connections on page 99 8 Gently squeeze the release mechanism 1 as shown in the followin...

Page 172: ...sert the system board with the rear chassis side of the board tilted slightly downward 2 Push back on the board while maintaining downward pressure on the board to clear the release mechanism The latch should click into place 3 Reinstall all removed components and cables Refer to Power connections on page 99 to identify power cables 160 Chapter 5 Replacing components ENWW ...

Page 173: ...the front bezel on page 83 3 Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel as shown in the following figure Figure 5 85 Removing the ODD bay filler panel 4 Rotate the filler panel 90 degrees to a horizontal position 5 Align the slots in the filler panel frame with the tabs in the front bezel Press the optical drive filler panel back into the fro...

Page 174: ...ating the HP logo Rotate the HP logo 90 degrees counterclockwise and then release the logo and press it back into place in the front bezel 7 Remove the EMI filler panels and remove the optical disk drive from the chassis see Removing an optical disk drive from the optical bay mini tower configuration on page 89 162 Chapter 5 Replacing components ENWW ...

Page 175: ...ical drive 9 Replace the front bezel see Installing the front bezel on page 83 and the side access panel see Installing the side access panel on page 78 when finished Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle ENWW Produ...

Page 176: ... Locating ID labels on page 165 Locating warranty information on page 167 Diagnosis guidelines on page 168 Troubleshooting checklist on page 170 HP troubleshooting resources and tools on page 170 Troubleshooting scenarios and solutions on page 173 Self troubleshooting with HP Vision Diagnostics on page 184 Diagnostic codes and errors on page 195 164 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 177: ...the power supply BIST status if applicable NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the wor...

Page 178: ...d at the rear of the workstation your workstation may look different Keep this number available when contacting customer service for assistance A product number is generally located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on th...

Page 179: ...l jumpid hpr_R1002_USEN HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty For additional warranty information 1 Go to http www hp com Support 2 Under Additional resources click on Warranty information 3 Under Select your product click on Workstations 4 Under Personal Workstations click on HP Z400 Workstation This displays information about warrant...

Page 180: ...led operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sourc...

Page 181: ...re the workstation after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you re...

Page 182: ...hooting resources and tools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions This customized utility allows you to access specific information about an HP Workstation such as co...

Page 183: ...ine tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation se...

Page 184: ...skettes optical disks and USB drive keys from the drives before powering on the workstation Verify that the workstation is turned on and the green power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the gre...

Page 185: ... with a monitor that you know is working properly Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem For more detailed information see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at http www hp com support workstation_manuals Customizing the monitor display You can manually select or change the monitor m...

Page 186: ...create more space on the hard drive Workstation powered off automatically and the Power LED flashes red 2 times once every second followed by a 2 second pause and then two simultaneous beeps sounded Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink is not properly attached to the processor CAUTION Internal components might be powered even whe...

Page 187: ... Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component Diagnose power supply problem 1 Verify that the workstation is plugged into a working AC outlet 2 Verify that the power button harness is connected to the inline front panel I O device assembly connector 3 Verify power supply functionality a D...

Page 188: ...es red 2 times once every second followed by a 2 second pause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor 1 Ensure that the workstation air vents are not blocked 2 Open the access panel and press the workstation power button 3 Verify that the system fan is running 4 Verify that the ...

Page 189: ...f the power supply fan does not spin or the LED does not illuminate replace the power supply Solving diskette problems Table 6 3 Diskette problems Problem Cause Solution Diskette drive light stays on Diskette is damaged 1 Right click Start select Explore and then select a drive 2 Select File Properties Tools 3 Under Error checking select Check Now Diskette is incorrectly inserted Remove and reinse...

Page 190: ...skette Diskette is not formatted Format the diskette You are using the wrong diskette type for the drive type Verify the type of drive that you are using and use the correct diskette type You are reading the wrong drive Verify the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk is displayed A diskette that does not contain the system f...

Page 191: ...ction details Improperly seated hard drive On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details The system might not have automatically recognized a newly installed device 1 Run the Computer Setup F10 U...

Page 192: ...ring the previously saved MBR image by entering Setup and selecting Security Restore Master Boot Record System files missing or not properly installed 1 Insert a bootable system diskette and restart 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot disabled in Computer Setup Run the Computer Setup ...

Page 193: ...8 during startup 2 Using the keyboard arrow keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with y...

Page 194: ... degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise...

Page 195: ...cted or disconnect headphones or external speakers Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and...

Page 196: ...inter used If the printer works reload the printer driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly Self troubleshooting with HP Vision Diagnostics Hewlett Packard Vision Field Diagnostics let you vie...

Page 197: ...oubleshoot system issues Overview The HP Vision Diagnostics utility lets you view information about the hardware configuration of the workstation and perform hardware diagnostic tests on subsystems The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues Invoke HP Vision Diagnostics to display the Survey tab This tab shows the current configuration of ...

Page 198: ...stem does not boot to the CD in the optical drive or the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory on...

Page 199: ...w the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD 3 Enable a workstation boot from DVD 4 Use the operating system to turn off the workstation 5 Restart the workstation with the with the DVD installed in the optical drive The workstation boots to the DVD and initiates HP Vision Diagnostics 6 Follow the HP Vision Field Diagnostic prompts to troubleshoot the work...

Page 200: ...ith the DVD installed in the optical drive The workstation boots to the DVD and initiates the memory diagnostic utility 5 Follow the diagnostic prompts to troubleshoot workstation memory 188 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 201: ...or a USB key drive Survey tab The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view l...

Page 202: ... or data that don t belong to any other Category Processors Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about system board devices such as fans and cables 190 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 203: ... control the duration of the test sequence The following options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the ne...

Page 204: ...for a specified time period enter the amount of time in minutes 5 Click the Start Test button to begin the testing This displays the Status tab which lets you monitor the progress of the tests When the tests finish the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 192 Chapter 6 Diagnostics an...

Page 205: ...ton to immediately terminate all currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The con...

Page 206: ...nents section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Diagnostics The Test components section provides a description of each test as...

Page 207: ...l be saved to the inserted diskette or USB flash drive NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD fro...

Page 208: ...use Two beeps CPU thermal protection activated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Ensure that the workstation air vents are not bl...

Page 209: ... c Plug in the AC power d Power on the computer If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five times once every second followed by a ...

Page 210: ...nents might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq from the hard disk drive CD diskette or USB removable device for example HP Drive Key See the ROM...

Page 211: ...ssistance Press and hold the power button for less than 4 seconds If the hard disk drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board 4 For computers with a BIST LED on the ...

Page 212: ...ate LED color System status Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 201 None No light System is in Hibernate or is off 200 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 213: ...s recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for...

Page 214: ...emory module Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Inco...

Page 215: ...ect the keyboard with the workstation powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the workstation powered off 2 Connect a keyboard directly to the workstation instead of through a switch box 3...

Page 216: ...uration requires more power than the power supply can provide 1 Reduce the workstation power consumption 2 Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run the Computer Setup F10 utility 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive ...

Page 217: ...otential system board problem contact HP Support 921 Fatal error on QPI Protocol link X Fatal error detected in QPI link x protocol where x is 0 or 1 This type of error is identified on the line following the error message Potential system board problem contact HP Support 922 Fatal error on PCIe slot X Fatal error occurred in the designated slot Move the card to a different slot If the problem per...

Page 218: ... system settings Processor feature set is insufficient for current system settings The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processors 1804 A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration Restore the previous memory configuration ERROR Invalid 1394...

Page 219: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 220: ...ot execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide...

Page 221: ...0 7 Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Ent...

Page 222: ...eld and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume size in the ...

Page 223: ...the workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAI...

Page 224: ...Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will...

Page 225: ...he primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The va...

Page 226: ...he first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next di...

Page 227: ...based configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array a...

Page 228: ...to configure password security and to reset CMOS and includes these topics Topics Preparing to configure passwords on page 217 Resetting the password jumper on page 218 Clearing and Resetting the CMOS on page 219 216 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 229: ...ot be used to enter the F10 Setup Utility but it can be used to start from power on One of the passwords will be required to start from power on After you create both passwords you can use the setup password in place of the power on password as an override to log into the workstation a useful feature for a network administrator NOTE You can only clear the passwords with the password jumper Clearin...

Page 230: ...ct 1 Shut down the operating system power off the workstation and external devices and disconnect the workstation power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 The password jumper is green so it can be e...

Page 231: ...s and then disconnect the workstation power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation 3 Remove the access panel CAUTION Before pressing the Clear CMOS button back up the workstation CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized informatio...

Page 232: ...started to access this utility 3 From the Computer Setup F10 Utility menu select File Default Setup This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and the press F10 to accept 5 Select File Apply Defaults and Exit and then press F10 to accept 6 Reset the workstation pa...

Page 233: ...rkstation mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW 221 ...

Page 234: ...3 Shield Audio_Left Audio_Right Ground Audio line in cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power 222 Appendix A Connector pins ENWW ...

Page 235: ...r S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12V power SAS drive Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS...

Page 236: ... precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock 224 Appendix A Connector pins ENWW ...

Page 237: ...A 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ...

Page 238: ...ct 9 ML_Lane 2 n 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 Pin Signal Pin Signal Pin Signal 1 3 3V 9 5 Vaux 17 GND 2 3 3V 10 12 V B 18 GND 3 GND 11 12 V B 19 GND 4 5V 12 12 V D 20 GND 5 GND 13 3 3V 21 5V 6 5V 14 12V 22 5V 7 GND 15 GND 23 12 V D 8 POK 16 PS_ON_L 24 GND 226 Appendix A Connector pins ENWW ...

Page 239: ... the system board If you do so the system board can be damaged and the warranty voided To see a picture of the PCIe cable and where it must be connected see Expansion card on page 124 NOTE The 6 pin power auxiliary PCIe is only required with high powered graphics cards Graphics aux power cables 475W power supply 600W power supply P12 Pin Signal Color Signal Color 1 V12 D YEL V12 CPU1 BLK w LT BLU ...

Page 240: ...connector 5 USB6 6 USB9 7 GND 8 GND 9 not keyed 10 DETECT Internal USB 2 2x5 Pin Signal 1 5V 2 5V 3 USB7 4 USB8 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 i...

Page 241: ... Tach 20 FLP_STEP 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG ENWW 229 ...

Page 242: ...Internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 RI 14 12V 7 Ground 15 12V 8 Ground 230 Appendix A Connector pins ENWW ...

Page 243: ... x16 75W PCIe2 x16 slot J68 J68 PS2 KBD_MSE Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks J86 J86 Slot2 PCIe x16 retention clip J87 J87 Slot4 PCIe x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 P1PWR Power supply connector 24 pin P3 P3 PWR CPU CPU power connector 4 pin P5 P5 PB LED Power button HDD LED Power LED switch Side access panel sensor Temperat...

Page 244: ...header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HLCK Side access panel solenoid lock header XBT1 XBT1 BAT Battery holder XMM1 XMM6 4 DIMM XMM1 XMM4 DIMM1 DIMM4 6 DIMM XMM1 XMM6 DIMM1 DIMM6 Memory slots XU1 XU1 CPU0 Primary CPU socket 232 Appendix B System board designators ENWW ...

Page 245: ... the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the sa...

Page 246: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 66 before cleaning...

Page 247: ...chnical support Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product documentation on page 238 User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 239 Diagnostics tools Audible beeps and LED code definitions Web based support t...

Page 248: ...latory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Servic...

Page 249: ...ort select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable knowledge base for IT professionals HP Business and IT Services For business and IT information s...

Page 250: ...uct change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs see http ...

Page 251: ... site To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 239 ...

Page 252: ...rs for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP workstations see http www hp com go wsos 240 Appendix D Locating HP resources ENWW ...

Page 253: ...roduct documentation 238 Product information 236 Product support 237 Product updates 240 Web links 238 M Microsoft Windows Setting up 19 Transferring files 19 monitor Windows 173 N Novell SLED Restoring 28 Setting up 21 O Operating system setup Microsoft Windows 19 Red Hat Linux 20 Operating system setup Novell SLED 21 P Password security Configuring passwords 217 Resetting password jumper 218 Pow...

Page 254: ...3 W Windows operating system monitor 173 Windows Vista Restoring 25 Setting up 19 Windows XP Restoring 26 Setting up 19 Workstation management Altiris Client Management Solutions 47 Dual state power button 63 FailSafe Boot Block ROM 51 Fault notification and recovery 62 HP Client Manager Software 47 HP SoftPaq Download Manager 48 HPQFlash 50 Initial configuration 44 Proactive Change Notification 4...

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