HP Workstation xw3100 Page 124 Service And Technical Reference Manual Download

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D–18

Service and Technical Reference Guide, xw3100

Troubleshooting Without Diagnostics

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem

Cause

Solution

Wake-on-LAN feature is
not functioning.

Wake-on-LAN is not
enabled.

Use the Network control application
to enable Wake-on-LAN.

Network driver does
not detect network
controller.

Network controller is
disabled.

Run Computer Setup and enable
network controller.

Incorrect network driver.

Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.

Network status link light
does not turn on or it
never flashes.

✎

The network status
light should flash
when there is
network activity.

No active network is
detected.

Check cabling and network
equipment for proper connection.

Network controller is not
set up properly.

Use the Network control application
to verify that the device is working
properly.

Network driver is not
properly loaded.

Reinstall network drivers.

System cannot autosense
the network.

Disable auto-sensing capabilities
and force the system into the correct
operating mode.

Diagnostics reports a
failure.

The cable is not securely
connected.

Ensure that both ends of the data
cable are securely connected.

The cable is attached to
the incorrect connector.

Ensure that the cable is attached to
the correct connector.

There is a problem with
the cable or a device at
the other end of the cable.

Ensure that the cable and device at
the other end are operating
correctly.

Network controller
interrupt is shared with
an expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

The network controller
is defective.

Replace the NIC.

Diagnostics passes, but
the workstation does not
communicate with the
network.

Network drivers are
not loaded, or driver
parameters do not match
current configuration.

1. Make sure the network drivers

are loaded and that the driver
parameters match the
configuration of the network
controller.

2. Make sure the correct network

client and protocol is installed.

Summary of Contents for Workstation xw3100

Page 1: ...Service and Technical Reference Guide HP Workstation xw3100 Second Edition Document Part Number 338611 001 October 2003 ...

Page 2: ...shing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein ...

Page 3: ... 13 2 3 2 Installing Diagnostics for Windows 2 13 2 3 3 Using Categories in Diagnostics for Windows 2 14 2 3 4 Running Diagnostic Tests in Diagnostics for Windows 2 16 2 4 Configuration Record 2 17 2 4 1 Installing Configuration Record 2 17 2 4 2 Running Configuration Record 2 17 2 5 Remote Diagnostics Enabling Agent 2 18 2 5 1 Installing or Upgrading Remote Diagnostics Enabling Agent 2 18 2 5 2 R...

Page 4: ...vision 3 19 3 6 Fault Notification and Recovery 3 19 3 6 1 Drive Protection System 3 19 3 6 2 Surge Tolerant Power Supply 3 20 3 6 3 Thermal Sensor 3 20 4 Identifying the Chassis Routine Care and Disassembly Preparation 4 1 Small Form Factor SFF 4 1 4 2 Electrostatic Discharge Information 4 2 4 2 1 Generating Static 4 2 4 2 2 Preventing Electrostatic Damage to Equipment 4 2 4 2 3 Personal Groundin...

Page 5: ... 5 9 2 Expansion Card 5 12 5 9 3 AGP Card 5 13 5 10Drives 5 15 5 10 1Extra Screws 5 15 5 10 2Drive Positions 5 15 5 10 3Optical Drive 5 16 5 10 4External 3 5 inch Drive 5 19 5 10 5Primary Hard Drive 5 21 5 11Front I O Devices 5 23 5 12Power Switch Assembly 5 24 5 13System Board 5 25 5 14Battery 5 26 5 14 1Type 1 Battery Holder 5 27 5 14 2Type 2 Battery Holder 5 28 5 15Processor and Heatsink 5 29 5...

Page 6: ...vi 338611 001 Service and Technical Reference Guide xw3100 Contents ...

Page 7: ...process you may be prompted to select the appropriate language for the operating system Read and follow the instructions that appear on the screen to complete the installation During this process do not turn off your workstation unless you are directed to do so 1 1 Installing or Upgrading Device Drivers To install hardware devices such as a printer a display adapter or network adapter after the op...

Page 8: ...directions that appear on the screen 1 4 2 Windows XP Professional The Windows XP Professional operating systems handle only NTFS formatted drives When installed XP will if necessary automatically convert a FAT32 drive to NTFS 1 5 HP Software The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the workstation and will be configured automatically t...

Page 9: ...d utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of three ways Support Software CD HP web site at www hp com Restore Plus CD supplied with many models Additional HP software may be required in certain situations ...

Page 10: ...1 4 338611 001 Service and Technical Reference Guide xw3100 Installing the Operating System ...

Page 11: ...n Self Test POST Establish and manage passwords and other security features Establish and manage energy saving timeouts All features identified in this chapter may not be available on all HP products 2 1 Power On Self Test POST POST is a series of diagnostic tests that runs automatically when the system is turned on POST checks the following items to ensure that the workstation is functioning prop...

Page 12: ...est POST messages POST Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on...

Page 13: ...age from the list and press the Enter key 4 A choice of four headings appears in the Computer Setup Utilities menu File Storage Security and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save ...

Page 14: ...s Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration and exits Computer Setup Storage Device Configuration Lists all installed non SCSI storage devices When a device is selected detailed information and options are displayed The following options may be presented Diskette Type For legacy diskette drives on...

Page 15: ... used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User Multisector Transfers IDE disks only Specifies how ...

Page 16: ...ces may be accessed in this mode The SATA and PATA controllers appear as two separate IDE controllers Use this option with Win 2K and Win XP SATA 0 is seen as SATA Primary Device 0 SATA 1 if present is seen as SATA Secondary Device 0 Replace Primary IDE Controller is the other option Up to 2 PATA and 2 SATA devices may be accessed in this mode The SATA and PATA controllers appear as one combined I...

Page 17: ...llows you to set and enables setup administrator password If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows See the Troubleshooting Guide for more information Power On Password Allows you to set and enable power on password Password Options This selection will appear only if a power on passwor...

Page 18: ...one is set Disable MBR Security before intentionally changing the formatting or partitioning of the current bootable disk Several disk utilities such as FDISK and FORMAT attempt to update the MBR If MBR Security is enabled and disk accesses are being serviced by the BIOS write requests to the MBR are rejected causing the utilities to report errors If MBR Security is enabled and disk accesses are b...

Page 19: ...odels only the network controller must reside on the PCI bus or be embedded on the system board System IDs Allows you to set Asset tag 18 byte identifier and ownership Tag 80 byte identifier displayed during POST See Chapter 3 Desktop Management in this Guide Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invali...

Page 20: ...bling this feature prevents the text from being displayed but pressing F10 will still access the Setup screen F12 prompt enable disable Enabling this feature will display the text F12 Network Service Boot during POST Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network Option ROM prompt enable disable Enablin...

Page 21: ...d option ROM space The disadvantage is that a popular memory manager HIMEM SYS does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM NIC Option ROM Download enable disable The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The N...

Page 22: ...he other ACPI S3 options ACPI S3 Video REPOST AXPI S3 Hard disk Reset and ACPI S3 PS2 Mouse Wakeup will not be available ACPI S3 Video REPOST enable disable This feature reruns the video option ROM on a boot from the S3 state ACPI S3 Hard Disk Reset enable disable Resets the hard disk on a boot from the S3 sleep state ACPI S3 PS2 Mouse Wakeup enable disable Allows the mouse to wake the system from...

Page 23: ...evices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device Third party devices not supported by HP may not be detected Save print or display the information generated by the utility 2 3 1 Detecting Diagnostics for Windows Some workstations ship with the Diagnostics for Windows prelo...

Page 24: ...ies in Diagnostics for Windows To use categories 1 Click Start HP Information Center Diagnostics for Windows You can also select the Diagnostics for Windows icon located in the Control Panel The screen displays the overview of the workstation hardware and software In Windows 2000 Professional select Start Settings Control Panel then select Diagnostics for Windows In Windows XP Professional select ...

Page 25: ...s IRQ I O and Memory Map Health Status of system temperature and hard drives Miscellaneous CMOS DMI BIOS System Product Name and Serial Number Navigation Previous Category F5 Next Category F6 Level Less F7 More F8 information on the screen Tab Overview Displays general information about the workstation This window is displayed when first starting the utility The left side of the window shows hardw...

Page 26: ...e inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded boxes that cannot be checked 4 Select Interactive Mode or Unattended Mode In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction wi...

Page 27: ...sists in maximizing the workstation availability The information obtained by the utility is useful in troubleshooting system problems and streamlines the service process by enabling quick and easy identification of system configurations The utility displays it findings in a Now log file If the original Base log file is present in the cpqdiags directory the Base log file is displayed next to the No...

Page 28: ...ce problems signaled by the HP Management Agents These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also installed The Remote Diagnostics Enabling Agent is pre loaded on some workstations and is available through a SoftPaq at http www hp com under Support and Drivers 2...

Page 29: ...ackup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files 2 7 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD See the Restore CD for complete instructions on using this feature ...

Page 30: ...2 20 338611 001 Service and Technical Reference Guide xw3100 Computer Setup Utilities and Diagnostic Features ...

Page 31: ...r a brief software unbundling process the workstation is ready to be used A customized software image may be deployed by Installing additional software applications after unbundling the preinstalled software image Using software deployment tools such as Altiris Deployment Solutions to replace the preinstalled software with a customized software image Using a disk cloning process to copy the conten...

Page 32: ...e Updating and Management HP provides several tools for managing and updating software on desktops and workstations Altiris PC Transplant Pro HP Client Manager Software an Altiris solution System Software Manager HP Proactive Notification and ActiveUpdate 3 3 1 HP Client Manager Software HP Client Manager Software HP CMS tightly integrates HP Intelligent Manageability technology within Altiris to ...

Page 33: ...entral console For more information visit http www hp com go easydeploy 3 3 3 Altiris PC Transplant Pro Altiris PC Transplant Pro allows you to preserve old settings preferences and data and migrate them to the new environment quickly and easily For more information visit http www hp com go easydeploy 3 3 4 System Software Manager System Software Manager SSM lets you update system level software o...

Page 34: ...aded ROMPaq diskette from HP Download the latest ROMPaq images from http www hp com support ÄCAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously For more information visit http www hp com go ssml 3 3 8 Remote ...

Page 35: ...f a setup password has been established the Caps Lock light will turn on and you will be prompted to enter the password 6 Enter the setup password 7 If the system successfully starts from the diskette and successfully reprograms the ROM then the three keyboard lights will turn on A rising tone series of beeps also signals successful completion 8 Remove the diskette and turn the power off 9 Turn th...

Page 36: ...al state without any data loss To change the power button s configuration complete the following steps 1 In Windows 2000 left click on the Start Button then select Settings Control Panel Power Options In Windows XP left click on the Start Button then select Control Panel Performance and Maintenance Power Options 2 In the Power Options Properties select the Advanced tab 3 In the Power Button sectio...

Page 37: ...ower operating state The Power Management feature when used in conjunction with an external Energy Star compliant monitor will support the power down features of the monitor The Power Management feature allows an external monitor to go into low power mode when the energy save timeout occurs ÄCAUTION Using the Energy Save Monitor feature with non Energy Star compliant monitors may cause video disto...

Page 38: ...ettings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties 3 3 14 World Wide Web Site When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with your workstatio...

Page 39: ...ing utilities to manage security settings on your HP workstation Locally using the Computer Setup Utilities Remotely using HP Client Manager or System Software Manager This software enables the secure consistent deployment and control of security settings from a simple command line utility The following table and sections refer to managing security features of your workstation locally through the ...

Page 40: ...tifies user and system administrator For information on enabling Memory Change Alerts refer to the online Intelligent Manageability Guide Ownership Tag Displays ownership information as defined by the system administrator during system startup protected by setup password From the Computer Setup Utilities F10 menu Cable Lock Provision Inhibits access to the interior of the workstation to prevent un...

Page 41: ...10 key at the appropriate time you must turn the workstation off then on again and press the F10 key again to access the utility 3 Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit 3 4 3 Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to...

Page 42: ... type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue Changing a Power On or Setup Password 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart the Computer To change the setup password run Computer...

Page 43: ...ent password followed by a slash or alternate delimiter character as shown current password 3 Press the Enter key Refer to National Keyboard Delimiter Characters for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup ...

Page 44: ...tion of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the end user There is no back door that can be used to unlock the drive if both passwords are lost Therefore DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system...

Page 45: ...mong other things setting the DriveLock master password In the event that the user forgets the user password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain access to the hard drive HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintai...

Page 46: ... then Smart Cover and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit Smart Cover Lock Optional The Smart Cover Lock is a software controllable cover lock featured on select HP workstations This lock prevents unauthorized access to the internal components Workstations ship with the Smart Cover Lock in the unlocked position ÄCAUTION For maximum cover lock sec...

Page 47: ... workstation off then on again and press the F10 key again to access the utility 3 Select Security Smart Cover Unlocked 4 Before exiting click File Save Changes and Exit Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the workstation cover You will need the key in any of the fo...

Page 48: ...workstation is turned on or restarted the BIOS compares the MBR of the current bootable disk to the previously saved MBR If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved the following message is displayed 1999 Master Boot Record has changed Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must S...

Page 49: ...Exit 3 5 3 Cable Lock Provision The rear panel of the workstation accommodates a cable lock so that the workstation can be physically secured to a work area For illustrated instructions please see the Removal and Replacement Chapter 3 6 Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data a...

Page 50: ...e power surge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss 3 6 3 Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation This feature displays a warning message when the normal range is exceeded which gives you time to take action before internal comp...

Page 51: ...service Ä CAUTION When the workstation is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage 4 1 Small Form Factor SFF If the computer is in the desktop configuration ensure at least 6 inches 15 24 cm of space on all sides of the computer re...

Page 52: ...o ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electro...

Page 53: ...e work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe mat...

Page 54: ...oths 4 Always unplug the workstation before cleaning the keyboard mouse or air vents 5 Disconnect the keyboard before cleaning it 6 Wear safety glasses equipped with side shields when cleaning the keyboard 4 3 2 Cleaning the Workstation Case Follow all safety precautions in Section 4 3 1 before cleaning the workstation To clean the workstation case follow the procedures described below To remove l...

Page 55: ...Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the par...

Page 56: ... the workstation you need the following Torx T 15 screwdriver Compaq screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Diagnostics software Compaq tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or Compaq tamper resistant bits Smart Co...

Page 57: ... their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the workstation Do not remove a hard drive while the workstation is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector ...

Page 58: ...4 8 338611 001 Service and Technical Reference Guide xw3100 Identifying the Chassis Routine Care and Disassembly Preparation ...

Page 59: ...uch as a diskette or compact disc from the workstation 5 Turn off the workstation and any peripheral devices that are connected to it Ä CAUTION Turn off the workstation before disconnecting any cables Ä CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the ...

Page 60: ... number 166527 001 or 166527 002 Once the solenoid has been deactivated or removed the access panel can be removed The Smart Cover FailSafe Key will be needed in any of the following circumstances Power outage Startup failure Processor or power supply failure Lost password 1 Using the Smart Cover FailSafe Key remove the two tamper proof screws that secure the Smart Cover Lock to the inside of the ...

Page 61: ...sassembly Section 5 1 2 Remove the workstation access panel Section 5 5 3 Remove the front bezel Section 5 6 4 Raise the drive cage to its upright position 1 5 Slide the hood sensor switch towards the inside of the workstation 2 6 Disconnect the hood sensor cable from the system board 3 To install the hood sensor reverse the removal procedure ...

Page 62: ...res 5 4 External Security Devices 5 4 1 Cable Lock The cable lock may be used to secure the workstation access panel to the chassis and at the same time secure the workstation to a fixed object The workstation is cable lock compatible but HP does not offer the lock as an after market product ...

Page 63: ... 338611 001 5 5 Removal and Replacement Procedures 5 4 2 Padlock A padlock may be used by itself to secure the access panel to the workstation chassis A padlock may also be used with a security cable to secure the workstation to a fixed object I ...

Page 64: ...1 ÄCAUTION Before removing the workstation access panel ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet 2 Pull up and hold open the latch on the top of the workstation 1 3 Slide the workstation cover 2 back about 0 5inch 1 3 cm then lift it off the unit To install the workstation cover reverse the removal procedure ...

Page 65: ...es 5 6 Front Bezel 1 Prepare the workstation for disassembly Section 5 1 2 Remove the workstation access panel Section 5 5 3 Pull up on the three release tabs 1 on the top of the bezel then pull the front bezel away from the chassis 2 To reinstall the front bezel reverse the removal procedure ...

Page 66: ...or disassembly Section 5 1 2 Remove the workstation access panel Section 5 5 3 Remove the front bezel Section 5 6 5 7 1 Diskette Drive Bezel or Bezel Blank Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out of the front bezel 2 To install a bezel or a bezel blank reverse the removal procedure ...

Page 67: ...so may damage the module 1 If you have locked the Smart Cover Lock use Computer Setup to unlock the lock Section 5 2 2 Prepare the workstation for disassembly Section 5 1 3 Remove the workstation access panel Section 5 5 ÅWARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 4 Open both latches of the memory module socket 1 and ins...

Page 68: ...ver Sensor For technical information on memory modules refer to Appendix F Memory 5 9 Expansion Card Cage 1 If you have locked the Smart Cover Lock use Computer Setup to unlock the lock Section 5 2 2 Prepare the workstation for disassembly Section 5 1 3 Remove the workstation access panel Section 5 5 4 Disconnect all cables attached to the expansion cards 5 Grasp the expansion card cage by the gre...

Page 69: ... use Computer Setup to unlock the lock Section 5 2 2 Prepare the workstation for disassembly Section 5 1 3 Remove the workstation access panel Section 5 5 4 Remove the expansion card cage Section 5 9 5 Remove the three screws that secure the riser card to the expansion card cage then remove the card To install the riser card reverse the removal procedure ...

Page 70: ...anel Section 5 5 4 Remove the expansion card cage Section 5 9 5 If you are installing a card for the first time go to step 6 If you are removing an existing card open the release latch as described in step 6 then go to step 8 6 If you are installing an expansion card in a vacant socket release the slot cover retention latch 1 that secures the PCI slot covers by rotating the latch outwards the latc...

Page 71: ... Be sure not to scrape the card against other components 5 9 3 AGP Card Some graphics cards such as the nVIDIA Quadro4 400 NVS will require you to remove the diskette drive or hard drive if installed from bay 1 to allow enough remove to install the graphics card 1 If you have locked the Smart Cover Lock use Computer Setup to unlock the lock Section 5 2 2 Prepare the workstation for disassembly Sec...

Page 72: ...ce 9 To remove an AGP card pull the retention arm away from the socket then carefully rock the card back and forth until the connectors pull free from the socket Lift the expansion card straight up then pull it in toward the center of the chassis to release it from the chassis frame Be sure not to scrape the card against other components 10 Store the removed card in anti static packaging ÄCAUTION ...

Page 73: ...sure personal files on the hard drive are backed up to an external storage device before removing the hard drive Failure to do so will result in data loss After replacing the primary hard drive you will need to run the Restore Plus CD to load the Compaq factory installed files 5 10 1 Extra Screws The following spare guide screws are included with the chassis located inside for installing new drive...

Page 74: ... power cables from the drive The other end of the cables should remain connected to the system board 7 Return the Easy Access drive bay to the down position Drive Positions Item Description Item Description 1 One standard 3 5 inch one third height bay 1 44 MB diskette drive shown 3 Internal 3 5 inch one third height bay for hard drive 2 5 25 inch drive bay for optional drives If the workstation ha...

Page 75: ...out of the workstation To replace the drive 1 Install two guide screws in the lower holes on each side of the drive ÄCAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive When replacing the drive transfer the four screws from the old drive to the new one The screws take the place of drive rails You will need a Torx T 15 screwdr...

Page 76: ...ically locks in place when installing a drive 3 Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board 4 Connect the power cable flat ribbon cable and audio cable to the rear of the optical drive 5 Return the Easy Access drive bay to the down position Be sure not to pinch the cables in the chassis when lowering the Easy Access ...

Page 77: ...ion 5 1 3 Remove the workstation access panel Section 5 5 4 Remove the front bezel Section 5 6 5 Raise the Easy Access drive bay to the upright position 6 Disconnect the audio signal and drive power cables from the drive The other end of the cables should remain connected to the system board 7 Return the Easy Access drive bay to the down position 8 Push the drive release latch 1 toward the rear of...

Page 78: ...e back of the drive cage until the front screws are aligned with the front J slots Then lower the front of the drive Continue to slide the drive all the way back until it locks into place If replacing a diskette drive all guide screws front and rear will line up on the J slots Insert the guide screws into the J slots then slide the drive toward the back of the drive cage until it locks into place ...

Page 79: ...k use Computer Setup to unlock the lock Section 5 2 2 Prepare the workstation for disassembly Section 5 1 3 Remove the workstation access panel Section 5 5 4 Remove the front bezel Section 5 6 5 Raise the Easy Access drive bay to the upright position 6 Disconnect the power cable and signal cable from the back of the drive Disconnecting Cables from the Hard Drive ...

Page 80: ... Slide the drive to the right of the bay 2 then pull the drive from the bay 3 To replace the hard drive reverse the above procedure When replacing the hard drive transfer the four screws from the old drive to the new one The screws take the place of drive rails You will need a Torx T 15 screwdriver to remove and re install the guide screws ...

Page 81: ...el Section 5 5 3 Disconnect the two I O device cables from the system board the front USB cable pair and the front audio cable 4 Remove the power supply from the chassis Section 5 17 5 From the inside of the chassis remove the two screws that secure the I O device to the chassis 1 then pull the device into the chassis 2 to free it from its mount To install the housing assembly reverse the removal ...

Page 82: ...isconnect the power switch LED cable from the system board 4 Carefully cut the cable tie that secures the power switch cable to the power supply cable cable bundle ÄCAUTION Be careful when cutting the cable tie not to cut any cables 5 Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis 2 To install the power switch assemb...

Page 83: ...ove all PCI expansion boards Section 5 9 4 Remove the AGP graphics card Section 5 9 5 Disconnect all cables connected to the system board noting their location for reinstallation 6 Compress the system board tray handle 1 to release the latch and slide the system board tray towards the front of the workstation 2 to free it from the back of the chassis To install the system board with its tray rever...

Page 84: ...ted for this product Ä CAUTION Before replacing the battery it is important to back up the workstation CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Guide for information on backing up the CMOS settings N Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to for...

Page 85: ...ts holder 2 Slide the replacement battery into position positive side up 3 The battery holder automatically secures the battery in the proper position 4 Replace the workstation cover or access panel 5 Plug in the workstation and turn on power to the workstation 6 Reset the date and time your passwords and any special system setups using Computer Setup ...

Page 86: ...above one edge of the battery 2 When the battery pops up lift it out 3 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery After the battery has been replaced use the following steps to complete this procedure 4 Replace the workstation cover or access p...

Page 87: ...the base of heatsink mount 4 5 Tap the heatsink to check its temperature If it is cool enough to handle then proceed 6 Twist the heatsink slightly to break the bond between it and the processor the lift the heatsink from the processor 5 7 Rotate the ZIF socket handle to its fully open position 6 and remove the processor from the socket 7 To install the processor and heatsink 1 Insert the processor...

Page 88: ...arefully cut the cable tie that secures the speaker cable to the power supply cable bundle ÄCAUTION Be careful when cutting the cable tie not to cut any cables 7 Remove the power supply from the chassis Section 5 17 8 Remove the two screws that secure the speaker to the chassis 9 Slide the speaker towards the rear of the chassis and down to remove it To install the speaker reverse the removal proc...

Page 89: ...n 5 1 2 Remove the workstation access panel Section 5 5 3 Rotate the drive cage to its upright position 4 Remove the expansion card cage Section 5 9 5 Carefully cut the cable tie that secures the power supply cable bundle to the power switch cable the speaker cable and the front I O cable 6 Disconnect all power cables from the mass storage devices and from the system board 7 Remove the three screw...

Page 90: ...5 32 338611 001 Service and Technical Reference Guide xw3100 Removal and Replacement Procedures ...

Page 91: ...ata Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 Center Data 2 Shield Ground Ethernet RJ 45 Connector and Icon Pin Signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused ...

Page 92: ...egative AUI Differential Receive 13 14 15 16 Unused Unused Unused Unused Parallel Interface Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Strobe Data Bit 0 Data Bit 1 7 8 9 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Serial Interface...

Page 93: ...one Pin Signal 1 Tip Audio_Left 2 Ring Audio_Right 3 Shield Ground Line In Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_In_Left 2 Ring Audio_In_Right 3 Shield Ground Line Out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_Out_Left 2 Ring Audio_Out_Right 3 Shield Ground External Infrared Transceiver Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Transmit R...

Page 94: ...ed Ground 9 10 5V fused Ground 14 15 Vertical Sync DDC Serial Clock ATA ATAPI IDE Standard Drive Cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 Key DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG cable detect DA0 DA2 CS1FX CS3FX 11 1...

Page 95: ... PIPE Ground WBF SBA1 ST2 RBF Ground Reserved SBA0 44 45 46 47 48 Reserved VCC 3 3 TRDY STOP PME Reserved VCC 3 3 DEVSEL Vddq PERR 16 17 18 19 20 VCC 3 3 SBA3 SB_STB Ground SBA5 VCC 3 3 SBA2 SB_STB Ground SBA4 49 50 51 52 53 Ground PAR AD15 Vddq AD13 Ground SERR C BE1 Vddq AD14 21 22 23 24 25 SBA7 Reserved Ground Reserved VCC 3 3 SBA6 Reserved Ground 3 3 Vaux VCC 3 3 54 55 56 57 58 AD11 Ground AD9...

Page 96: ...in Power Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 3 3 V 3 3 V GND 5 V GND 6 7 8 9 10 5 V GND POK 5 Vaux 12 V 11 12 13 14 15 3 3 V 12 V GND PSON GND 16 17 18 19 20 GND GND 5 V 5 V 5 V 4 Pin Power for CPU Connector and Icon Pin Signal 1 GND 2 GND 3 12 V 4 12 V 20 10 11 1 ...

Page 97: ...your authorized HP dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The p...

Page 98: ...Type HO5VV F 3 conductor 1 0 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration ...

Page 99: ...em remains Clear CMOS If the message disappears there may be a problem with the expansion card Replace the system board 102 System Board Failure DMA timers etc Clear CMOS Remove expansion boards Replace the system board 103 System Board Failure DMA timers etc Clear CMOS Remove expansion boards Replace the system board 150 SafePost Active A PCI expansion card is not responding Restart the workstati...

Page 100: ...y and continuity modules are installed correctly Verify proper memory module type Remove and replace memory module s one at a time to isolate faulty module Replace the faulty memory module s If error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match each other Replace memory modules with matched sets 207 ECC Corrected Single Bit E...

Page 101: ...sed Replace keyboard Replace system board 401 Parallel Port 1 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 402 Parallel Port 2 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 403 Parallel Port 3 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 404 Parallel Port Address Conflict Detected Bo...

Page 102: ...unctioned Reseat CPU or chassis fan Replace CPU or chassis fan 520 Single Monitor Configuration warning Single monitor configuration with monitor attached to video port 2 Turn off unit attach monitor to video port 1 then restart unit 601 Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect Run Computer Setup F10 Setup Check and or replace cables Clear CMOS Re...

Page 103: ...ser cord 1151 Serial Port 1 Address Conflict Detected Both external and internal serial ports are assigned to COM1 Remove any Comm port expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1152 Serial Port 2 Address Conflict Detected Both external and internal serial ports are assigned to COM2 Remove any Comm port expansi...

Page 104: ...otection System text if applicable Apply firmware patch if applicable see www hp com support Back up contents and replace hard drive 1794 Inaccessible devices attached to primary IDE controller Devices attached to the primary IDE Parallel ATA controller are inaccessible while SATA Configuration is set to Replace Primary IDE Controller in Computer Setup If you do not require access to SATA devices ...

Page 105: ...as Changed The current bootable hard drive is not the same as the one that was present when MBR security was enabled Run Computer Setup and either disable MBR security or save the MBR of the current bootable disk Invalid Electronic Serial Number Electronic serial number has become corrupted Run Computer Setup If Setup already has data in the field or will not allow the serial number to be entered ...

Page 106: ...C 8 Service and Technical Reference Guide xw3100 POST Error Messages ...

Page 107: ...if the monitor is dim If the system has multiple video sources embedded PCI or AGP adapters installed embedded video on select models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function Yo...

Page 108: ...set the date and time under Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use Computer Setup or Microsoft Windows Device Manager to disable the network controller Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock...

Page 109: ...Ds on the front of the workstation are not flashing System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector is set to the appropriate voltage 2 Remove the expansion cards one at a time until the 3 3 V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button...

Page 110: ...tton and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 Replace the processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached Power LED flashes Red once every two seconds Power failure power supply is overloaded 1 Check ...

Page 111: ...ly Reseat the drive Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Check the drive letter in the path statement Not enough space is left on the diskette Use another diskette Diskette write control is enabled Use Computer Setup to check the storage secu...

Page 112: ...t to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot in Storage Boot Order Removable media boot has been disabled in Computer Setup Run Computer Setup and enable Removable Media Boot in Storage Storage Options Diskette MBR validation is enabled Run Computer Setup and disable Diskette MB...

Page 113: ...p and enable the Primary and Secondary IDE ATA controllers in Storage Storage Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options Nonsystem disk NTLDR missing message System is trying to start from a non bootable diskette Remove the diskette from the diskette drive Nonsystem disk NTLDR missing message continued System...

Page 114: ... and fast UATA devices are on the same data cable Connect slower UATA devices to a separate data cable connected to the secondary IDE ATA controller Workstation will not start Hard drive is damaged Observe the beeps and LED lights on the front of the workstation See Appendix C POST Error Messages Workstation seems to be locked up Program in use has stopped responding to commands 1 Attempt the norm...

Page 115: ...al scan rate as the resolution chosen Workstation is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose your data Monitor cable plugged into the wrong connector If the workstation system has both an integrated g...

Page 116: ...s may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution The picture is broken up rolls jitters or flashes The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the workstation 2 In a two monitor system or if anot...

Page 117: ...ay be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions Download SoftPaq SP20930 or SP22333 depending on the monitor to assist with the synchronization Certain typed symbols do not appear correct The font you ...

Page 118: ...om the Control Panel select System 2 On the Hardware tab click the Device Manager button 3 Right click on the CD DVD device and select Properties 4 On the Properties tab make sure Enable digital CD audio for this CD ROM device is checked Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect hea...

Page 119: ...f you set digital as the Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog mode If you set analog as the Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode Sound cuts in and out Processor resources are being used by other open applicat...

Page 120: ...inter works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables Printer prints garbled information The correct printer driver is not installed Install the correct pri...

Page 121: ...s stopped responding to commands Shut down the workstation using the mouse and then restart the workstation Keyboard needs repairs Replace the keyboard Workstation is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you wil...

Page 122: ...mouse connectors on the workstation Program in use has stopped responding to commands Shut down the workstation using the keyboard and then restart the workstation Mouse needs repairs Replace the mouse Workstation is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Ot...

Page 123: ...de or memory modules were installed in the wrong location 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation 2 Observe the beeps and LED lights on the front of the workstation See Appendix C POST Error Messages to determine possible causes Power LED flashes Red five times once every second followed by ...

Page 124: ... the device is working properly Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure The cable is not securely connected Ensure that both ends of the data cable are securely connected The cable is attached to the incorrect connector Ens...

Page 125: ...up Advanced menu change the resource settings for the board Network controller stops working without apparent cause The files containing the network drivers are corrupted Reinstall the network drivers using the Restore Plus CD The cable is not securely connected Ensure that both ends of the cable are securely attached to the correct devices The network controller is defective Replace the NIC New n...

Page 126: ...e Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminat...

Page 127: ... experienced Processor is hot 1 Make sure the airflow to the workstation is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED is Red and stays on Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor ...

Page 128: ...is not installed Install decoder software Cannot eject compact disc tray load unit Disc not properly seated in the drive 1 Turn off the workstation and insert a thin metal rod into the emergency eject hole and push firmly 2 Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to sta...

Page 129: ... physical drive is not available Change the default drive letter for the Drive key in Windows XP The workstation boots to DOS after making a bootable Drive key Drive key is bootable Install the Drive key after the operating system boots Solving Internet Access Problems Problem Cause Solution Unable to connect to the Internet Internet Service Provider ISP account is not set up properly Verify Inter...

Page 130: ... s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact the ISP for the correct IP address Cookies are corrupted Windows 2000 1 Select Start Settings Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Windows XP 1 Select Start Control Panel 2 Double cli...

Page 131: ...t Start Control Panel Continue with step 2 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the ...

Page 132: ...D 26 Service and Technical Reference Guide xw3100 Troubleshooting Without Diagnostics ...

Page 133: ...ower ON LED Hard drive activity LED Boot block header jumper Clear Password header jumper Clear CMOS header H5 J6 J7 RTC clock crystal Tie down BNC RJ 45 Jack J9 J10 J11 J12 J13 19 J20 29 J30 J31 J35 Stacked RJ45 Dual USB connector ISA slot IEEE 1394 IEEE 1394 ISA slots PCI slots Riser board socket Device Bay connectors J36 J37 J38 J39 J40 AC97 connector Primary SCSI connector Secondary SCSI conne...

Page 134: ...7 Volume control Double stacked headphone microphone connector Top Microphone Bottom Headphone J78 J80 Double stacked line in line out connector Top Line in Bottom Line out Stacked serial audio connector J81 J82 Primary double stack USB Top Port 2 Bottom Port 1 Secondary double stack USB Top Port 4 Bottom Port 3 J83 J101 J113 JP49 L1 Triple stacked audio jack line in line out headphone microphone ...

Page 135: ...on select HP systems only P29 P30 P31 P50 P52 SCSI LED connector Primary serial ATA SATA port Secondary serial ATA SATA port Serial debug header Serial port header P53 P54 P55 First serial port Second serial port Double stack serial port Top Serial B Bottom Serial A P58 P64 P65 P70 P71 Riser edge connector male mates with J30 VSFF expansion connector Graphics option connector Primary CPU fan heade...

Page 136: ...ty chip Battery socket XMM1 XMM2 XMM5 XU1 XU2 XU15 Memory slot DIMM1 or RIMM1 populated and tested Following memory slots Primary processor socket Secondary processor socket ROM socket ROM socket XU100 Y1 Y2 Y3 Y4 Y5 Security chip socket Primary TH system clock crystal Secondary SMT system clock crystal Primary YTH NIC clock crystal Secondary SMT NIC clock crystal RTC clock crystal tie down Design...

Page 137: ... SDRAM DIMMs The DDR SDRAM DIMMs must also support CAS latency 2 2 5 or 3 CL 2 CL 2 5 CL 3 contain the mandatory JEDEC SPD information In addition the workstation supports 128Mbit 256Mbit and 512Mbit non ECC memory technologies single sided and double sided DIMMS DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported The following processor bus frequencies ...

Page 138: ...y matched DIMMs in the XMM1 and XMM3 black sockets must be identical DIMMs in the XMM2 and XMM4 blue sockets must also be identical Therefore if you have one preinstalled DIMM in socket XMM1 and are adding a second DIMM it is recommended that you install an identical DIMM into the XMM3 socket In dual channel mode the DIMM pairs must be identically matched DIMMs in the XMM1 and XMM3 black sockets m...

Page 139: ...r Drive Device 0 or Slave Drive Device 1 position Ultra ATA Cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two drive cable Drives operating at speeds faster than ...

Page 140: ...must use a dual headed cable PN 108950 051 Any drive attached to a ATA controller must have a drive designation such as Device O Master Drive or Device 1 Slave Drive Drives set to the cable select mode will automatically be designated as Device 0 or Device 1 depending on where they are connected on the device cable and whether or not they are the only drive connected to the cable For optimal perfo...

Page 141: ...Drives installed in the Device 0 positions on both the primary and secondary controllers receive the greatest possible bandwidth The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position Device Attach Sequences Scenario One a system has two devices Using the Device Class Table above the device class for each is identified as Ultra ATA 100 hard drive ...

Page 142: ...hard drive Class 1 CD ROM drive Class 3 Attach Sequence Three Device Device Name Device Class Position Number Controller Name Device Number Ultra ATA 100 hard drive 1 1 Primary 0 Ultra ATA 100 hard drive 1 4 Primary 1 CD ROM drive 3 2 Secondary 0 Primary Controller Empty 4 HDD 1 Secondary Controller Empty 3 DVD ROM 2 Device 1 Device 0 Device 1 Device 0 Primary Controller HDD 4 PrimaryHDD 1 Seconda...

Page 143: ...t and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Drive Capacities The combination of the file system and the operating system used in the workstation determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may there...

Page 144: ...G 6 Service and Technical Reference Guide xw3100 Ultra ATA Drive Guidelines and Features ...

Page 145: ...lustrated 4 1 chassis types illustrated 4 1 cleaning computer 4 4 keyboard 4 5 monitor 4 5 mouse 4 5 computer cleaning 4 4 computer pauses D 2 Computer Setup heading advanced 2 10 file 2 4 security 2 7 storage 2 4 utilities 2 3 Configuration Record Utility 2 17 connector pin assignments to A 6 country specific power cord set requirements B 2 D date and time display D 2 device drivers installing up...

Page 146: ...eiver external pin assignments A 3 installing Diagnostics for Windows 2 13 IR transceiver See infrared IR transceiver J jumper settings D 7 K keyboard cleaning 4 5 pin assignments A 1 L line in audio pin assignments A 3 line out audio pin assignments A 3 M memory dual channel mode F 2 SFF removal and replacement 5 9 menu bar Diagnostics for Windows 2 15 microphone pin assignments A 3 microtower fr...

Page 147: ...riser board designators E 1 riser card SFF removal and replacement 5 11 running tests Diagnostics for Windows 2 16 S safety precautions 4 4 safety precautions cleaning 4 4 screws correct size 4 6 SDRAM synchronous dynamic random access memory F 1 security Computer Setup heading 2 7 SFF 5 4 serial interface pin assignments A 2 service considerations 4 6 setup software 1 2 windows 1 1 SFF battery re...

Page 148: ... 2 19 setup 1 2 spare part number wrench tamper resistant 4 6 speaker SFFremoval and replacement 5 30 static electricity 4 2 storage Computer Setup heading 2 4 system board designators E 1 SFF removal and replacement 5 25 T tamper proof screws SFF 5 2 tools required 4 6 U USB pin assignments A 3 W Wake on LAN feature D 18 warnings battery 4 7 wrench tamper resistant 4 6 ...

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