Table 31 Main error codes (continued)
Details and solution
Description
Error code
•
Remove all magazines and check for any
kind of obstruction.
•
Run the wellness test.
Sled
5
obstructed
8D
•
MSL8048 and MSL8096: If the robotic has
been replaced, update the library firmware
to the latest version.
•
MSL2024 and MSL4048: If this error occurs
on the first power-on after unpacking or
moving the device, or after replacing the
chassis, ensure that the shipping lock was
removed from the top and stored on the back
panel (see
“Removing the shipping
lock” (page 29)
).
•
If the device was moved or shipped with tape
cartridges in the magazines, verify that the
cartridges did not come out of the magazines
to obstruct the robotic.
•
Ensure that nothing is stacked on top of the
device because any weight on top of the
device can bow the top cover down and
interfere with the robotics.
•
Ensure that the device is either mounted in
a rack with its rack kit or in a tabletop
conversion cover. The device must be
supported only under both of its side edges
or the bottom can bow and impede robotic
movement.
•
Remove all magazines and look for any
obstructions to the robot.
•
Run the wellness test.
Ends of gripper
1
movement not in expected
range
8E
•
Remove all magazines and look for any
obstructions to the robot.
•
Run the wellness test.
Ends of slider
2
movement not in expected range
8F
•
Early firmware versions were not able to use
as much force to get or place media in a
magazine. Upgrading the library firmware
might resolve this issue.
•
If the error consistently happens on the same
slot, try different tape cartridges in that slot.
◦
If the failure remains with the same slot,
the magazine might be at fault.
◦
If the failure follows the tape cartridge, the
tape cartridge might be at fault.
•
If the device is performing an operation that
automatically returns a tape cartridge to a
certain slot, make sure another tape is not
loaded in that slot.
•
Run the wellness test
Ends of elevator
3
movement not in expected
range
90
•
Remove all magazines and look for any
obstructions to the robot.
Run the wellness test.
156
Troubleshooting
