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Troubleshooting

What’s in this chapter

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HP Media Vault Troubleshooting tips on page 12-153

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Network connection troubleshooting tips on page 12-163

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Webshare troubleshooting tips on page 12-169

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iTunes troubleshooting tips on page 12-174

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Email Troubleshooting tips on page 12-175

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Media Streaming Troubleshooting tips on page 12-176

HP Media Vault Troubleshooting Tips

In this section we will cover:

Your network cannot find the HP Media Vault on page 12-153
You receive Microsoft Vista permission messages on page 12-155
Restoring a Mirrored Volume on page 12-155
Power-on indicator is off on page 12-156
What to do if the HP Media Vault is unresponsive on page 12-156
Why is the hard drive light-bar purple? on page 12-157
Why is the hard drive light-bar red? on page 12-157
Why does my HP Media Vault shut down by itself? on page 12-158
Computer Recovery (this option is only available on the HP Media Vault Pro)

on page 12-158
Router on page 12-158
My HP Media Vault loses its router settings on page 12-159
What are the minimum browser requirement needed by the online User's

Guide? on page 12-161

Your Network Cannot find the HP Media Vault

Try the following procedures to connect the HP Media Vault.

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Summary of Contents for Media Vault mv5020

Page 1: ...HP Media Vault Version January 17 2008 ...

Page 2: ...oprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA Copyright 2006 2008 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation HP supports lawf...

Page 3: ...are 8 Installing the Software on Additional Network Computers 13 Installing Two or More HP Media Vaults 14 Getting to Know the HP Media Vault 14 Shutting Down and Restarting 18 Chapter 2 Configuring System Settings Viewing System Information 21 Viewing the Alert Log 23 Viewing System Settings 24 Editing System Settings 26 Changing the Date and Time 27 Changing Firmware Update Options 29 What do yo...

Page 4: ...os 49 Viewing photos 49 Saving Photos 51 Presenting Slideshows 52 Changing a Visitor s Password 52 Frequently Asked Questions 53 Chapter 4 Managing Users Creating a User 55 Editing a User 56 Changing a User s Folder Privileges 57 Deleting a User 59 Changing a Password 59 Viewing User Information 60 Enabling Remote Access 60 Chapter 5 Managing Shared Folders Viewing Shared Folders 61 Creating a Sha...

Page 5: ...ming Media Before You Begin Media Streaming 94 Streaming Media to your Entertainment Center 94 Enabling Media Streaming for a Folder 95 Disabling Media Streaming for a Folder 96 Resetting Media Streaming 97 UPnP A V Streaming 97 Setting up iTunes on the Media Vault and the computer 98 Chapter 9 Remote Access Enabling Remote Access 99 Creating a Personal Web Address 100 Setting up your Router 103 T...

Page 6: ...ine Service 151 Chapter 12 Troubleshooting HP Media Vault Troubleshooting tips 153 Your network cannot find the HP Media Vault 153 You receive Microsoft Vista permission messages 155 Restoring a Mirrored Volume 155 Power on indicator is off 156 What to do if the HP Media Vault is unresponsive 156 Why is the hard drive light bar purple 157 Why is the hard drive light bar red 157 Why does my HP Medi...

Page 7: ...s a message telling them that they cannot download pictures 172 Visitor cannot add pictures and sees a message telling them that they can t add pictures 172 Visitor has created an album or albums and wants to delete the album but cannot 172 Visitor has changed their password now they can t log into Webshare 173 Selecting URL from address field in web browser loads page that opens cannot be closed ...

Page 8: ...nable to stream media to your entertainment center 176 Why can I play and stream DRM content on my home computer but I can not stream it from my HP Media Vault 177 If your DMA does not display your files are found by the DMA 178 If some of your files e g files newly copied to the server are not found by the DMA 178 Chapter 13 Product Information Product Specifications 179 Regulatory Statements 183...

Page 9: ...s your digital content such as photos music videos and documents The Media Vault connects to your Local Area Network LAN so that this information can be shared by everyone on your network This chapter walks you through connecting the Media Vault to your network and powering it on Once the Media Vault is connected install the software on each network computer so it can access information on the Med...

Page 10: ...ocked Check that the location of the Media Vault is not too hot Maximum environmental temperature for operating the Media Vault is 40 C 104 F Network Requirements To successfully use the HP Media Vault your network should meet the following requirements Table 1 Network Requirements Requirement Recommended Media Vault connection 10 Mbps to 1000 Mbps Gigabit Ethernet wired connection Network compute...

Page 11: ...er with 10 Mbps or faster Ethernet connection to the Media Vault for remote access functionality and wired or wireless connections to the computers on the network Additionally your router must have Dynamic Host Configuration Protocol DHCP enabled to provide an automatic IP address to the Media Vault Table 1 Network Requirements Requirement Recommended ...

Page 12: ...ownload Internet Explorer from http www microsoft com downloads iTunes 7 1 or later is required for combining household music libraries and streaming music with iTunes Download iTunes from http www apple com itunes download Table 2 Supported operating systems Windows Vista Windows XP Windows Vista Home Basic Windows XP Home with Service Pack 2 SP2 Windows Vista Home N European Union only Windows X...

Page 13: ... Media Vault uses a Dynamic Host Configuration Protocol DHCP enabled router to get its IP address By default most routers include a DHCP server For more information check your router documentation Caution If you have wireless functionality on your network be sure to enable your router s security settings such as Wi Fi Protected Access WPA or Wired Equivalent Privacy WEP to protect your network See...

Page 14: ...ton on the back of the Media Vault The indicator lights blink throughout the startup process Once the Media Vault is initialized and ready the lights are solid blue Checking the HP Media Vault Status The lights on the front of the HP Media Vault give you information about the status and health of your hard drives power supply network connection and overall Media Vault health In addition to the Med...

Page 15: ...orage on page 10 121 System drive solid blue Power solid blue Network solid blue Health solid purple After you complete the software installation all lights should be solid blue If the lights are not solid blue see Troubleshooting on page 12 153 Updating Your Firewall s Trusted Program List The HP Media Vault Software Installation Disc installs several programs that enable your computer to communi...

Page 16: ...tion Disc to install the HP Media Vault software on each computer on your network The software installation consists of the following HP Update if not already installed Windows components Windows Installer 3 1 and NET 2 0 or later software Installed only if they are not already on the computer HP Media Vault software Checking for Administrative Privileges You must have administrative privileges on...

Page 17: ...nected to your network The installation starts 2 Follow the instructions on each installation page The remainder of this chapter describes important parts of the installation not every step is described Note Computers running Windows Vista may display User Account Control messages such as A program needs your permission to Continue Click Continue Welcome to the HP Media Vault Installation Program ...

Page 18: ...tion by selecting the Windows Start menu and clicking Run Type drive letter setup exe and click OK For example type d setup exe In Windows Vista and Windows XP you can display the Run dialog by pressing Windows Key R on most keyboards Starting the Installation Click Install on the Ready to install HP Media Vault dialog ...

Page 19: ...me of the Windows components may already be installed on your computer If they are already installed they will not be installed again This installation may restart your computer and take several minutes Microsoft Net Framework 2 0 HP Update NTI DriveBackup Available on the HP Media Vault Pro only NTI Shadow HP Media Vault software ...

Page 20: ...ult Software Components The HP Media Vault software automatically installs after the components Configuring the HP Media Vault Click Yes to configure the Media Vault s language date time time zone and network workgroup based on your computer settings ...

Page 21: ...ew Getting Started for assistance in setting up your HP Media Vault and to get an overview of some of the key features Installing the Software on Additional Network Computers If you want to access information on the Media Vault from a computer or include a computer in backups to the Media Vault the HP Media Vault software must be installed on that computer After completing the setup use the Softwa...

Page 22: ...ult has lots of features that enable you to manage and share your documents music photos and videos Starting the HP Media Vault Software Double click the HP Media Vault desktop shortcut to open the HP Media Vault Control Center Alternatively click Start All Programs HP Media Vault and then Control Center to open the Control Center from the Start menu in Windows XP or Vista The Control Center has s...

Page 23: ... Vault Photos Browse the Photos shared folder on your HP Media Vault Photo Webshare Open the Photo Webshare on your HP Media Vault Music Browse the Music shared folder on your HP Media Vault Videos Browse the Videos shared folder on your HP Media Vault Related Information Photo Webshare on page 3 33 Backup Tab Protect your documents photos music and videos by backing them up regularly ...

Page 24: ...ion to back up the hard drive of the computer you are currently using This feature is only available on the HP Media Vault Pro Back up HP Media Vault Opens the HP Media Vault Administration Console The Backup tab has features for backing up files on the Media Vault to an external USB device Online Backup Links to a web site for purchasing an online service for backing up computer files and folders...

Page 25: ...s on your computer to shared folders on your HP Media Vault Settings for iTunes Set up this computer to automatically copy your iTunes music library to the HP Media Vault for sharing HP Update Check for any HP software updates Help Support Tab Documentation for the HP Media Vault is available in a variety of formats and locations This section tells you where you can get help for using the HP Media...

Page 26: ...tons provide additional information for the page or dialog they are on Additionally question marks appear next to some fields on the Media Vault configuration pages Click the question marks to get detailed information on specific fields Information associated with help buttons and questions marks can also be found in the User s Guide Shutting Down and Restarting Follow these instructions to turn o...

Page 27: ... tab click Shutdown To restart the HP Media Vault 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 3 On the System tab click Restart Restarting the Media Vault turns it off an...

Page 28: ...Version 1 20 ...

Page 29: ...ctionality you want to use Whether you want to consolidate files on the Media Vault share photos and videos across the Internet using Webshare integrate iTunes music libraries or explore other Media Vault features each section of User s Guide describes how to set up and start using that feature Viewing System Information The Status tab of the Administrative Console summarizes information about the...

Page 30: ...version number identifies the installed firmware release New Firmware Available Click to download and install the latest HP Media Vault firmware Installing updates ensures that you experience the full functionality and performance of the HP Media Vault Date and Time This field displays the Media Vault s current date and time Files created on the Media Vault and all date and time stamped activities...

Page 31: ...ard drive results in a relatively minor alert status but a hard drive failure is given a critical alert A list of HP Media Vault activities are recorded in the Alert Log History The date time and description are associated with each activity To view the alert log 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You ...

Page 32: ... in mind that renaming a Media Vault forces all your network computers to remap their shared network resources such as mapped drives It is best to only change the Media Vault name during the initial setup Do not include spaces in the name Only 15 alphanumeric characters are allowed Admin User Name The HP Media Vault s administrator user name There is only one administrator for the Media Vault The ...

Page 33: ...with a power saving feature After one hour of inactivity the Media Vault s internal hard disks spin down When activity on your network again accesses the Media Vault s hard drive the hard disks automatically spin up Power saving mode lowers power consumption and your Media Vault s internal hard drives experience less wear and tear Date and Time The Media Vault s current date and time Firmware Vers...

Page 34: ...same network The default network name is HPMediaVault Keep in mind that renaming a Media Vault forces all your network computers to remap their shared network resources such as mapped drives It is best to only change the Media Vault name during the initial setup Do not include spaces in the name Only 15 alphanumeric characters are allowed 5 Type the Admin User Name The administrator user name and ...

Page 35: ... Vault comes with a power saving feature After one hour of inactivity the Media Vault s internal hard disks spin down When activity on your network again accesses the Media Vault s hard drive the hard disks automatically spin up Power saving mode lowers power consumption and your Media Vault s internal hard drives experience less wear and tear 9 Click Edit to change the Date and Time 10 Click Firm...

Page 36: ...heck the date and time on an ongoing basis to make sure they are accurate See the instructions below for changing the date and time after the software installation Figure 10 Default date and time settings To set the clock from Internet time server 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for...

Page 37: ...nter the Date and Time or click Set time from browser 7 Select your Time Zone 8 Check Automatically adjust daylight savings if applicable 9 Click Save Changing Firmware Update Options You can choose between simple and advanced firmware settings When firmware updates are available go to the simple settings page to install them directly from the Internet Use the advanced firmware settings page to do...

Page 38: ...irmware to start the installation The Media Vault automatically reboots when the install is complete The other way the Media Vault notifies you of a firmware updates is by an alert on your network computer Click OK to close the alert Open the Administration Console and follow the above steps to install the update immediately To save firmware updates to a computer and install If your HP Media Vault...

Page 39: ... to do next Share Photos over the Web See Photo Webshare on page 3 33 Consolidate Media Files on the Media Vault See Organizing and Browsing Folders on page 6 71 Stream Media to your Entertainment Center See Streaming Media on page 8 93 Access Media Files Remotely See Remote Access on page 9 99 Configure Media Vault Backups See Back up and Restore on page 1 1 137 Secure your Media Vault See Securi...

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Page 41: ...ctly from your HP Media Vault Server using HP Photo Webshare Set up a secure personal web address to be used for remote access and by visitors to your HP Photo Webshare Set up groups for sharing the different photo albums such as family ski club and soccer team Give specific visitors permission to add their own photos for sharing Before You Begin Some set up is required before logging on to the HP...

Page 42: ... 9 99 Logging on to HP Photo Webshare Note Remote Access must be externally verified before logging into HP Photo Webshare 1 At the computer click Start All Programs and then select HP Media Vault Server The HP Media Vault Server Control Center opens 2 On the Main tab click Photo Webshare 3 Type your User name and Password Created during initial install and setup for the Media Vault Server and cli...

Page 43: ...View the following album information on the Webshare home page My Webshare click My Webshare in the upper left corner of the page to return to the Webshare home page at any time Visitors opens the Manage Visitors page for adding deleting and editing visitors This is also where you setup email notifications for server users Groups opens the Manage Groups page for adding deleting and editing groups ...

Page 44: ...can view add or print photos depending on their permissions Albums without this icon have not been shared and cannot be viewed by people other than the Webshare managers and the person that created the album Photos to approve albums with this icon have unapproved photos from visitors or server users Once approved the new photos or videos are available to view by everyone that has access to that al...

Page 45: ...When you share albums you select individual visitors or groups of visitors to notify that there is a new album available to view User Accounts Server user accounts are different from visitors Server users can also use HP Photo Webshare For more information see Creating a User on page 4 55 Webshare Managers Webshare Managers have access to all HP Photo Webshare features including viewing and managi...

Page 46: ...ssion must logon to the Webshare with a user name and password If the visitor also has auto approve ability there are no limitations on the size or quantity of files that the visitor can add If the visitor does not have auto approve ability a Webshare Manager must approve added photos and videos before other visitors can see them Visitors without auto approve ability have a limited amount of disk ...

Page 47: ...te the visitor and create them again Be sure to add the visitor back to the appropriate groups after they are re created To Create or Edit Visitors This page allows you to add a new visitor or change the information for an existing visitor 1 Log on to the HP Photo Webshare For more information see Logging on to HP Photo Webshare on page 3 34 2 Webshare Managers click Visitors in the upper right co...

Page 48: ... add photos to an album Visitors with the add photos permission must logon to the Photo Webshare with a user name and password If the visitor does not have auto approve ability a Webshare Manager must approve added photos before other visitors can see them Note Visitors with Add Photos checked must also have passwords Save Photos These visitors can save photos Check to give visitors the ability to...

Page 49: ...ll albums Clicking a second time deselects the albums You can also check individual albums to select them For additional information see Creating an Album to Share on page 3 43 8 Select the Groups that this visitor is a member For example Friends Family Soccer Team For more information see Creating or editing groups on page 3 42 Managing Groups This section has steps for Viewing groups Creating or...

Page 50: ...ly Delete click the trash can to remove the group Members of deleted groups do not have the ability to view any previously shared albums or new albums Edit click to change group information Creating or Editing Groups This page allows you to add a new group or change the information for an existing group To create or edit groups 1 Log on to the HP Photo Webshare For more information see Logging on ...

Page 51: ...5 Creating an Album to Share To create an album to share over the Web 1 Log on to the HP Photo Webshare For more information see Logging on to HP Photo Webshare on page 3 34 2 Click Create New Album The wizard walks you through the process of Naming your Album Adding Photos to Your Album Sharing an album Webshare Managers or visitors with permission to add photos can create new albums and add phot...

Page 52: ... jpeg gif bmp png tif Videos mpg mpeg avi mov wmv Note Thumbnail and Preview images for bmp and tif have been converted to jpg To add photos and videos using Internet Explorer 1 Log on to the HP Photo Webshare For more information see Logging on to HP Photo Webshare on page 3 34 2 Click Create New Album 3 Click Add Photos When using Internet Explorer you are prompted to install an ActiveX control ...

Page 53: ...ch thumbnail A check mark appears next to each selected photo or video Use the rotate controls on each thumbnail to turn them clockwise or counterclockwise Unsupported file types are not displayed 5 Click Add Selected Photos You are returned to the Photos tab of the Create New Album wizard Repeat these steps as many times as you like to add photos or videos to your album To add photos using Firefo...

Page 54: ... or videos to your album To organize photos and videos The Photos page displays all of the photos and videos in the album You can make the changes below to photos or videos from this page Click Next to share the album or Finish to return to the HP Photo Webshare home page when you are done making changes Reorder drag and drop pictures to reorder them Note Files are added to the beginning of the al...

Page 55: ...sitors without auto approve permissions are placed in a section at the bottom of the Add Photos page They remain there and cannot be viewed by other visitors until a Webshare Manager approves them For additional information on visitor permissions or approving photos see To create or edit visitors on page 3 39 Sharing an album Albums are shared with visitors Check the visitors with whom you want to...

Page 56: ...tify page or click the Notify tab Figure 13 Sample email notification Groups Check the groups with whom you want to share the album Click Select All to share the album with all groups Click Select All a second time to deselect all groups Click the arrow next to each group to expand the group and see the visitors in that group Select or deselect individual visitors with whom to share the album To Y...

Page 57: ...ge for the email notification By default this field is the album description Viewing and Saving Photos Click an album picture or name on the HP Photo Webshare home page to access features for Viewing photos Saving Photos Presenting Slideshows Viewing photos When you click an album picture or name in the HP Photo Webshare a page displays for viewing the album s photos ...

Page 58: ...inserts more photos or videos into the album For more information see Adding Photos to Your Album on page 3 44 Save Photos opens the Save Photos page where you can select and save photos to the computer from the HP Media Vault Server This feature enables visitors and remote users to save pictures to their location For more information see Saving Photos on page 3 51 Slideshow enjoy viewing photos a...

Page 59: ...ame on the HP Photo Webshare home page A page displays for viewing the album s photos 3 Click Save Photos The Save Photos page displays with the following options Select All selects all the photos in the album Clicking a second time deselects the photos You can also select or deselect individual photos by clicking directly on each thumbnail A check mark appears next to each selected photo Preview ...

Page 60: ...e album s photos 3 Click Sideshow The Slideshow page displays with the following options Play advances each photo based on the speed you selected The Play button toggles to Pause when it is clicked Pause stops the automatic advancement of photos The Pause button toggles to Play when it is clicked Previous Next click left or right to move the slideshow to the previous or next image Beginning End cl...

Page 61: ...visible when browsing to add files to albums Other file types such as documents or spreadsheets are not displayed for selecting What do I do if I forgot my Webshare user name or password For visitor accounts Open the Webshare logon page Type your email address in the Forgot your user name or password box and click Send For Server accounts Use the Server user management tool s to reset change passw...

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Page 63: ...tting read write permissions for each user User accounts are also required to log on to the HP Photo Webshare Creating a User To create a user 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Setti...

Page 64: ...share to view photos or videos save photos to their computer or view slideshows of photo albums Additional options can be turned on for users that do not have the Photo Webshare Manager box checked These options must be turned on from within Photo Webshare For additional information see To create or edit visitors on page 3 39 7 Select the Folder Access level for each private shared folder User s d...

Page 65: ...ult 7 Check Photo Webshare Manager to give the user the ability to manage webshare visitors and approve photos submitted by users 8 Select the Folder Access level for each private shared folder User s do not have access to new or existing folders by default Full Access The user can open change create and delete files and sub folders Read Only The user can open files or folders but they cannot crea...

Page 66: ... level for each shared folder Only private folders show in this list User s do not have access to new or existing folders by default Full Access The user can open change and create files and sub folders Read Only The user can open files or folders but they cannot create rename or change them None The user cannot see the folder or access it in any way 6 Click Save To change privileges for a single ...

Page 67: ...k Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 3 On the Users tab locate the user you want to delete 4 Click Delete 5 Type the user name in the dialog to confirm the deletion and click OK If the dialog does not display check to see if your browser pop up blocker is on Changing ...

Page 68: ...plays for users User Name A unique user name It may be the same as a network computer user name Photo Webshare Manager Webshare managers have the ability to manage webshare visitors and approve photos submitted by users Actions Select to Edit or Delete a user name 2 Create edit or delete user names from this page Enabling Remote Access Home users can be set up to access the Administration Console ...

Page 69: ...owing instructions tell you how to view information about shared folders To view shared folders 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 3 Click the Shared Folders tab...

Page 70: ...hat the device is classified as a USB storage device Access Public Public folders give everyone on your network equal access However you can check Protect Shared Folder and create a shared folder password to add some security With password protection enabled all network users enter the same password to access the shared folder To browse shared folders from an Internet browser on a computer within ...

Page 71: ...d Videos shared folders cannot be renamed or deleted Creating a Shared Folder Create shared folders to organize content on your HP Media Vault Folders can have public or private permissions Private folders have more security and require a user name and password to log on To create a shared folder 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab c...

Page 72: ...e Creating a User on page 55 6 Select where you want the shared folder to reside The options available to you depend on how your Media Vault is setup The HP Media Vault is initially set up with one non mirrored drive Mirrored A mirrored share automatically stores an exact copy of files on a second hard drive Using a mirrored share reduces the chance of you losing critical files if one hard drive f...

Page 73: ...nable Media Streaming if you are placing music in this folder and want to listen to it using iTunes Only music files that are not DRM protected can be streamed to iTunes Music purchased from the iTunes store or some other online stores cannot be streamed to iTunes from the Media Vault Likewise photos or videos cannot be streamed to iTunes just music files 8 Click Save Related Information Creating ...

Page 74: ...ect to your server using remote access Private Private shared folders are the default They are more secure since you create network users on the Users tab and you define access privileges for each user for each shared folder It is recommended that you use private shared folders if you are using remote access since each user is assigned a password increasing the security level of your Media Vault F...

Page 75: ...c purchased from the iTunes store or some other online stores cannot be streamed to iTunes from the Media Vault Likewise photos or videos cannot be streamed to iTunes just music files 7 Click Save Deleting a Shared Folder You may want to backup the information in the shared folder before you delete it Once the shared folder is deleted all of the sub folders and files within it are removed from you...

Page 76: ...r name and the appropriate password before gaining access to the folder Private Shared Folders Private shared folders are the default They have a more restrictive security level because you grant access privileges for each defined network user on each shared folder Let s say you store all your financial files on the server All your network users store their music files to the server so that they c...

Page 77: ...the Shared Folders tab locate the folder you want to change 4 Click Edit 5 Click Private mode 6 Select permissions for each user As administrator you must create user names for each user You must also assign one of the following three privilege levels for every user for every shared folder on the server Full access Read only access No access Note If users are not created you can assign their folde...

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Page 79: ...eral methods to browse to and access your server s shared folders Organizing Folders The HP Media Vault comes pre configured with five top level shared folders Backup Documents Music Photos and Videos These folders are pre named to help you get started saving and organizing your files Additionally the top level shared folders are designed for specific purposes For instance the backup application t...

Page 80: ...ed Files Documents Use this folder to store any important files that you want to share across your network Music Photos Videos HP configured these folders for media streaming to home entertainment centers and to iTunes iTunes aggregator puts files into the Music folder Media streaming looks for files of a certain type photos music or videos within the specified folder Therefore music must be place...

Page 81: ...r computer such as the C and D drives You can map letters by using one of the following methods To map a drive letter using HP software To map a drive letter using Windows XP To disconnect a drive letter using Windows XP To map a drive letter using Windows Vista To map a drive letter using HP software 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools ...

Page 82: ...complete an additional step enter the shared folder s user name and password when prompted Use the shared folder s name as the user name The password is the one you created For additional information see Creating a Shared folder on page 5 63 If your server is configured for security and you map drive letters to shared folders you might have to enter a user name and password You do not have to ente...

Page 83: ...ribes the following options To browse folders from the Control Center To use My Network Places in Windows XP to browse To use Network in Windows Vista to browse To use network addressing to browse To use Windows Explorer to browse To use Windows Vista Explorer to browse To browse folders from the Control Center 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On ...

Page 84: ...work in Windows Vista to browse 1 At the computer click Start menu Network If network discovery is turned off a message displays in the notification bar Click the notification bar and then click Turn on network discovery and file sharing 2 Double click the name of your server For example HPMediaVault Note The Network window may also display the name of the HP Media Vault Click the server not the m...

Page 85: ...ith networking terms the word Share is often used instead of shared folder Note The server comes pre configured with the name HPMediaVault To change the name of your server see Change the name of your HP Media Vault To use Windows Explorer to browse If you mapped drive letters to shared folders you can browse to those folders using Windows Explorer 1 Click Start All Programs Accessories Windows Ex...

Page 86: ...ansfer Wizard must be available on the Windows operating system on both your old and new computers Steps for Windows XP On your old computer 1 Click Start All Programs Accessories System Tools Files Settings Transfer Wizard The Wizard s first dialog box appears 2 Click Next 3 Click Old Computer 4 Click Next 5 Click Other 6 Either Browse to a folder on your server or use the Uniform Naming Conventi...

Page 87: ...is path directs the new computer to the shared folder on your server where you stored your files folders and settings If you used the example above the path is the same HPMediaVault Documents 7 Click Next Wait while the wizard transfers your files and settings to your new computer Depending on the size and type of the files you re transferring this could take several minutes 8 Click Finish Steps f...

Page 88: ...ing the three choices for accomplishing the transfer choose Use an Easy Transfer Cable 7 A dialog box appears showing how to connect the cable 8 Install a USB cable that can connect the two computers and install the any drivers that are appropriate for your situation 9 Start Windows Easy Transfer to transfer files and settings to the destination computer Method 2 Use a network drive to migrate fil...

Page 89: ...ich files and settings that you want to migrate click Only my user account files and program settings or click Custom 1 1 Review the list that contains the files and the settings that you want to migrate and then click Start To add or to remove files or settings from the list click Customize 12 Click Close after Windows Easy Transfer has completed the migration of files and settings to the destina...

Page 90: ...ransfer has completed migrating files and settings 13 Connect the removable media to the destination computer 14 Start Windows Easy Transfer and then click Next 15 Click Continue a transfer in progress 16 In Where did you copy your files click Removable media If the Removable media option is unavailable click Network Drive and then click Next 17 In Locate your saved files type the path where you s...

Page 91: ...Common Internet File System protocols The SMB network protocol is the native file sharing protocol for Windows CIFS defines a standard remote file system access protocol for use over a network To use Samba the Linux system must have Samba installed For information about how to install Samba see the documentation or main pages included with the Linux distribution Using a Linux graphical interface t...

Page 92: ...lations such as Ubuntu may not be able to find the server by name without additional configuration The default NetBIOS name for the HP Media Vault is HPMediaVault To use the NetBIOS name take the following steps 1 First check if the Linux system can already resolve the NetBIOS name of the server a Open a terminal session b Type ping HPMediaVault 2 If pinging fails edit the nsswitch conf file as fo...

Page 93: ...Vault sharename mountpoint sharedirectory NetBIOS name example mount t smbfs HPMediaVault Documents mnt sharefiles IP address example mount t smbfs 192 168 1 102 Documents mnt sharefiles Note Documents is one of the default shared folders on the server Accessing the HP Media Vault s Administration Console To access the server s configuration screen use a browser such as FireFox or Konqueror 1 Open...

Page 94: ...as been changed use the new name 4 In the panel that shows the available shares click Connect 5 In the drop down list on the Shared Volume window select a shared volume then click OK 6 In the SMB CIFS File System Authentication window enter the password if it is required and click OK 7 Repeat steps 5 and 6 for each shared folder To access the HP Media Vault s configuration screens 1 Open a web bro...

Page 95: ...sword if you set one up For additional information see Editing System Settings on page 2 26 3 Click the Network tab to view settings The following network settings information displays Workgroup name The name of the Windows workgroup that all of your computers belong to Secure HTTP Remote access to shared folders or Webshare on the HP Media Vault is faster using HTTP However some Internet service ...

Page 96: ...rators IP Address A number that uniquely identifies devices such as computers on a network Gateway The IP address for the default gateway This is the address of a local IP router on the same network as this computer that is used to forward traffic to destinations beyond the local network Subnet Mask Identifies the portion of the network IP address that can be used for subnetworks Domain Ext A doma...

Page 97: ...nges 4 Make changes to the following network settings as necessary Workgroup name The name of the Windows workgroup that all of your computers belong to If you clicked Yes on the HP Media Vault Configuration dialog at the end of the software installation the Workgroup name was entered for you For additional information see Installing the Software on page 1 8 Set Secure HTTP Remote access to shared...

Page 98: ...hat is used to forward traffic to destinations beyond the local network Subnet Mask Identifies the portion of the network IP address that can be used for subnetworks Domain Ext A domain extension is an optional part of a network name used to logically divide a large network into smaller networks DNS Server 1 The primary server that associates network names with IP addresses DNS Server 2 The altern...

Page 99: ... Firewalls and anti virus software do not keep intruders out of wireless networks Most wireless networking equipment supports two forms of data encryption as security features Wired Equivalent Privacy or WEP and Wi Fi Protected Access or WPA For more information on how to configure the security for your wireless network see the user s guide that came with your networking equipment Anti virus softw...

Page 100: ...cess on page 9 99 Securing the HP Media Vault s shared folders on your LAN The server offers additional security options for your network users and specific shared folders For additional information see Enhance Security on your Shared Folders on page 5 68 ...

Page 101: ... as simple as dragging and dropping your music files into the Music folder on your HP Media Vault If you use iTunes you can consolidate your iTunes libraries and playlists from multiple computers on your network to the Media Vault Once music files are consolidated on the Media Vault you can avoid unsightly cables and wirelessly stream music to your stereo if your DMA supports wireless media stream...

Page 102: ...t is ignored since it is not in the photos folder Make sure the shared folders are enabled for media streaming For additional information see Viewing Shared Folders on page 5 61 or Enabling Media Streaming for a Folder on page 8 95 Streaming Media to your Entertainment Center If you have a Digital Media Adapter DMA attached to your television and or stereo you can play the media files stored on yo...

Page 103: ...der or a sub folder of the music folder Photos must be within the Photos folder Videos must be in the Videos folder For example if a jpg a photo file format is placed in the music folder it will not be streamed as a photo It is ignored since it is not in the photos folder Streaming to iTunes You can also enable media streaming if you are placing music files in a folder and want to listen to them u...

Page 104: ...appear on your DMA even if the shared folder has been enabled for media streaming Note USB devices attached to the HP Media Vault have media streaming enabled automatically If the USB device was formatted using the HP Media Vault Administration Console you can enable or disable media streaming for the USB device Disabling Media Streaming for a Folder Follow these steps if you want to turn off medi...

Page 105: ... is not deleted Resetting may take a long time depending on the number of multimedia files To reset media streaming 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 3 On the S...

Page 106: ...nning iTunes on your home network To setup copying your iTunes library to the server The HP Media Vault is enabled for iTunes by default 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Settings for iTunes 3 In the Settings for iTunes page set up the following Status enable or disable Check interval how often to check for music that has bee...

Page 107: ...visitor accounts are created For additional information on setting up Webshare see Photo Webshare on page 3 33 Enabling Remote Access There are a few things to consider before enabling remote access The first is the security of your HP Media Vault It is strongly recommended that you create an administrator user name and password for your HP Media Vault Administration Console Otherwise anyone with ...

Page 108: ...our HP Media Vault from a web browser For instance if you register MyFamily hpshare net as your personal web address you will type this address in a web browser to remotely access your HP Media Vault To create a personal web address 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrat...

Page 109: ...9 101 Figure 16 Remote Access home page before your personal web address is enabled 4 Click Set up Web Address The Remote Access Setup Web Address page opens ...

Page 110: ... page 2 26 6 Create a Personal Domain Type a unique name for your personal domain and select a domain extension from the drop down list The personal domain is free for one year A personal domain is a Web address It allows you to access your HP Media Vault and HP Photo Webshare from the Internet For instance if you registered MyFamily hpshare net for your HP Media Vault you would use this address t...

Page 111: ...irement for enabling remote access You also need to set up your router to pass remote access requests to your Media Vault This is known as port forwarding To setup your router 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional inf...

Page 112: ...Version 9 104 Figure 18 The Remote Access Setup page after a personal web address is created 4 Click Set up Router The Remote Access Setup Router Configuration page displays ...

Page 113: ...our router for port forwarding A message displays letting you know if the Media Vault was successful at configuring your router or not 6 If the Media Vault was not able to automatically configure your router click Manually Set up Router The Manual Router Setup page displays with information that will be required to manually set up your router ...

Page 114: ... Media Vault Remote Access Setup Router Confirmation page when you are finished setting up your router Testing Remote Access After you create a personal web address and set up your router for port forwarding you are ready to test remote access To test remote access 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault Yo...

Page 115: ...s on page 9 100 for more information 4 Click Get Directions The Remote Access Testing Directions page displays Figure 21 The Remote Access Testing Directions page 5 Follow the instructions on the Remote Access Testing Directions page 6 Click Done Renewing Your Personal Domain The first year you have a personal domain is free There is a fee for each year after that Complete the following steps to c...

Page 116: ...remotely 1 Start any browser application Internet Explorer 7 0 or higher or Firefox 2 0 or higher are preferred 2 Type your personal domain in the address box For instance if you registered MyFamily hpshare net for your HP Media Vault you would use this address to connect to your server using remote access You are directed to the HP Media Vault home page 3 Click an icon Configure If you created an...

Page 117: ...shared folders be careful to type the correct user name and password for the shared folders you want to browse For additional information see Editing a Shared Folder on page 5 65 Browsing Files Remotely Logging In 1 Open a browser and type your personal web address For instance if you registered MyFamily hpshare net for your HP Media Vault you would use this address to connect to your server using...

Page 118: ... an arrow displays Click the arrow to open the file menu Select Download from the menu to start your download You may continue to browse files and folders while you download a file Note The HP Media Vault supports the following characters when uploading or downloading files remotely using a browser ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890 You can upload and download files t...

Page 119: ...bcdefghijklmnopqrstuvwxyz 1234567890 You can upload and download files that contain other letters or special characters in the files names Those letters or characters are changed to squares during the upload or download process Once the files are where you want them you can open them or make changes If the files were uploaded to the Media Vault you can rename them from a computer within your netwo...

Page 120: ...Version 9 1 12 ...

Page 121: ... not supported Use this option to add permanent storage space to your Media Vault Add up to two USB disk drives to the Media Vault s USB ports Use this option to back up to an external storage device or to add temporary storage space to your Media Vault Viewing Disk Settings Displays information for internal and USB disks To open the disk settings tab 1 At the computer click Start All Programs HP ...

Page 122: ...your storage space or to make the storage redundant or mirrored Safely Remove Click Safely Remove prior to physically removing an internal or external disk Type Mirrored A mirrored share automatically stores an exact copy of files on a second hard drive Using a mirrored share reduces the chance of you losing critical files if one hard drive fails Non Mirrored A non mirrored share is stored on a si...

Page 123: ...l Hard Drive on page 10 1 16 Failed The failed status only applies to non mirrored drives It indicates that one drive failed The system is not operational until the drive is replaced The light bar for the failed drive on the HP Media Vault is red For additional information on replacing the failed drive see Removing an Internal Hard Drive on page 10 122 and Adding an Internal Hard Drive on page 10 ...

Page 124: ...and use it on another computer Status Healthy The drive is functioning properly Size The total storage space on the disk Free The amount of space available on the disk Adding an Internal Hard Drive The HP Media Vault s primary system hard disk uses the Serial ATA SATA interface The internal expansion bay accommodates a second SATA disk The server does not support adding Integrated Drive Electronic...

Page 125: ...Opening the door 3 Press the lever to unlock the handle Figure 23 Unlocking the hard drive tray 4 Lift the handle all the way up Figure 24 Lifting the handle 5 Gently pull the hard drive tray from the expansion bay ...

Page 126: ...f the hard drive tray Figure 26 Folding down the flap Note This flap improves air flow through the server If you remove a drive be sure to fold this flap back up 7 Insert the new drive into the left side of the hard drive tray making sure that the pins go into the hard drive s mounting holes ...

Page 127: ...ve tray left side 8 Flex the right side rail and then insert the pins into the hard drive s mounting holes Figure 28 Putting the new drive in the hard drive tray right side 9 With the handle up slide the hard drive tray and drive into the expansion bay ...

Page 128: ...le on the hard drive tray until it locks Figure 30 Closing the handle 1 1 Close the door on the front of the server Figure 31 Closing the door 12 Press the power button on the back of the Media Vault to turn it on 13 Notice that within a few seconds the light bar for the new hard drive turns purple ...

Page 129: ...t the drives Allocate disk to make current storage mirrored protects current storage RAID 1 adds the internal drive as mirrored storage space The type of mirroring supported on the Media Vault is called Redundant Array of Independent Disks RAID RAID 1 In RAID 1 mirroring an identical copy of data written to one hard disk is written to a second hard disk Mirroring disks reduces your total hard disk...

Page 130: ... Safely Remove When the server is ready you receive a message telling you that it s okay to remove the drive from the server 5 Click OK 6 Be sure that the light bar for the hard drive is purple This indicates that the drive has been properly removed from the server s total storage 7 Power down the server by pressing the power button on the back of the server and wait until it completely shuts off ...

Page 131: ...m an expansion bay 1 Open the door on the front of the HP Media Vault Figure 32 Opening the door 2 Press the lever to unlock the handle Figure 33 Unlocking the hard drive tray 3 Lift the handle of the hard drive tray all the way up ...

Page 132: ... the back of the right side rail and then withdraw the back pin from the hard drive by gently pulling the side rail down and away Figure 36 Removing the right side rail 6 Flex the front of the right side rail and then withdraw the front pin from the hard drive by gently pulling the side rail down and away 7 Remove the drive from the hard drive tray ...

Page 133: ... 8 Fold up the flap near the back of the hard drive tray Figure 38 Folding up the flap Note Folding up the flap improves air flow and helps keep the server cool 9 With the handle up slide the hard drive tray back into the system bay ...

Page 134: ...erting the hard drive tray into the system bay 10 Close the handle on the hard drive tray until it locks Figure 40 Closing the handle 1 1 Close the door on the front of the server Figure 41 Closing the door Creating Mirrored Disks ...

Page 135: ...ernal disk that is the same size or larger than the existing disk into your HP Media Vault prior to completing this procedure 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 ...

Page 136: ...nect an external USB drive Plug the USB device into one of the USB ports on your server If you have questions see the documentation that came with your USB device If you use a USB disk drive it is recommended that you use a drive that conforms to USB 2 0 or later A shared folder is automatically created for the USB device when it is plugged into the USB port For additional information see Browsing...

Page 137: ...he HP Media Vault can interact with USB devices formatted as FAT32 NTFS or ext3 The HP Media Vault can read and write files to FAT32 and ext3 The Media Vault can only read files from NTFS devices It cannot write to them You may also want to consider that ext3 disks can store larger files over 74 7 GB To format a USB device Note Formatting disk drives erases all the disk s contents including boot r...

Page 138: ...uter You can only read and write data to the server s hard drive when its connected to the server Windows FAT32 The FAT32 file system allows you to read and write to the hard disk Microsoft used this file system for Windows versions 95 98 98SE ME 2000 and XP Files on FAT32 disks cannot be larger than 4 GB If you format a server hard disk in FAT32 you can disconnect the disk and use it on Windows M...

Page 139: ...he Power button momentarily to shut down the Media Vault 2 Open the door on the front of the Media Vault Figure 43 Opening the door 3 Remove the top expansion drive tray See To remove a hard drive from an expansion bay on page 10 123 for additional information 4 Remove the four screws holding the system plate 5 Remove the system plate from the front of the Media Vault ...

Page 140: ...Version 10 132 Figure 44 Removing the system plate 6 Gently pull the system drive from the Media Vault Figure 45 Removing the system drive 7 Remove the four screws from the sides of the system drive ...

Page 141: ...s topic provides information about how to install the system drive To re install the new system drive 1 Insert the four screws from the Media Vault system drive into the sides of the new drive Figure 47 Putting the screws into the sides of the system drive 2 Slide the drive into the system bay ...

Page 142: ... plate on the front of the Media Vault Figure 49 Replacing the system plate 4 Replace the four screws in the system plate 5 Replace the top expansion drive tray See To add a hard drive to an expansion bay on page 10 1 16 for additional information 6 Close the door on the front of the server ...

Page 143: ...10 Figure 50 Closing the door 7 Power on the Media Vault 8 Perform a Factory Reset to initiate the drive ...

Page 144: ...Version 10 136 ...

Page 145: ...nt including photo music video and financial files Using NTI Shadow does not disturb your computer use because it works transparently in the background NTI Shadow offers two ways to back up folders on your computer Simple Backup Select this option to backup selected folders and their sub folders on this computer every time you make change to their contents Custom Backup Select this option if you w...

Page 146: ...ick Back up Important Files The Simple Backup tab should be selected 3 Select one or more of the following folders Note Only the following folders and their sub folders are backed up My Documents The default folder for documents graphics and other personal files Many programs automatically save data files to this folder My Music The default folder for audio files such as those you download from th...

Page 147: ...l Center 2 On the Backup tab click Back up Important Files 3 Click the Custom Backup tab 4 Click Create Backup Job 5 Select the folders or files to back up To back up an entire folder In the Backup job wizard click the check box next to the folder that you want to back up A blue check box next to the folder indicates that you have selected to backup the entire contents of that folder To back up sp...

Page 148: ...rop down lists to select the time interval for your backup in Minutes Hours or Days Save your folder file changes every Select one or more check boxes for the days you want to schedule your backups Select the Hours Minutes and AM or PM Note If you select a fixed schedule specific day or time to ensure optimum performance choose a different time for each computer to back up its files This avoids mu...

Page 149: ...ult Backup Select Yes to start the backup immediately Select No to save the backup If you chose this option the backup with start as scheduled or you can start the backup in the Modify Backup Job pane see Modify a backup job Note The NTI Shadow icon is displayed in the computer Task Bar whenever a backup job is configured To modify a custom backup Your HP Media Vault is bundled with NTI Shadow sof...

Page 150: ... is re enabled Disable All Disables all backup jobs Delete Deletes the selected backup job Start Backup Immediately starts the selected backup The backup must be enabled to start 5 You can also view the log file View Log File Displays information about the backup process Done Closes the NTI Shadow screen If a backup is running it continues to run Changes to the enabling or disabling of any backup ...

Page 151: ...e to Backup from the drop down list Note Note the amount of used space shown in this step and make sure that your media vault has enough storage capacity for the backup 4 Browse or type the destination for your backup 5 Type a backup name NTI DriveBackup automatically names the backup file using the computer name date and time You can rename the backup if desired You should use a unique name to id...

Page 152: ...ult at the same time a In the Scheduler Setup dialog select the frequency of the backup Once Weekly Monthly or Daily b If you select Daily you can specify the particular days of the week you want the backup to occur Click Which Days Select one or more days of the week and then click OK c The Start at group changes according to the frequency you previously selected Select the time for the backup as...

Page 153: ...cking up your drive or drive partition Job Menu Provides the following standard file capabilities New Open Save Save As Exit Options Menu Sets password protection as described in Password button above Reports Menu Allows you to view or delete reports of all backup and restore operations Every time a backup is created or restored DriveBackup creates a report file that contains information to help y...

Page 154: ...ox click Yes To suspend or resume a job 1 In the NTI Schedule Viewer window right click the backup job you wish to suspend or resume A context window appears Within the context window a check mark next to Suspend job indicates that the job is suspended If no check mark is visible the job will be processed normally 2 Click Suspend job to suspend or resume a job Restoring a Drive Backup on HP Media ...

Page 155: ...rts You cannot select a partition that is smaller than the amount of data on the original partition However you may select a larger partition In some cases you may need to select a target partition that is the same size as the original partition When you select a drive to restore you must pay attention to the compatibility of the file systems between the source backup and the target drive The foll...

Page 156: ...delete reports of all backup and restore operations Every time a backup is created or restored DriveBackup creates a report file that contains information to help you to trace and diagnose problems that might occur DriveBackup will report all errors that have occurred in backup or restore process in these files By default all report files are located in the Report Files directory found in the inst...

Page 157: ...ox and Browse button The backup files contained in the DriveBackup file appear in the selection panes in the bottom part of the screen d In the left pane navigate to the folder that contains the files that you want to restore The selection of folders and files is identical to that described in Run automatic backups for important files e In the right pane select the folder or files that you want to...

Page 158: ...rompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 26 4 Check the Shared Folder Names to back up The following default shared folders are listed If you created others they are also listed As you check folders their total space required for backup is calculated Backup Location of files backed up by PC Backup software Doc...

Page 159: ...s refresh button returns you to the Status tab Private shared folders that are backed up to the USB device will not request a password for validation when they are accessed on the USB device For this reason it is recommended that you disconnect the USB device from the HP Media Vault after the backup is complete Backing up Files and Folders to an Online Service Backing up files and folders and stor...

Page 160: ...Version 1 1 152 ...

Page 161: ...essages on page 12 155 Restoring a Mirrored Volume on page 12 155 Power on indicator is off on page 12 156 What to do if the HP Media Vault is unresponsive on page 12 156 Why is the hard drive light bar purple on page 12 157 Why is the hard drive light bar red on page 12 157 Why does my HP Media Vault shut down by itself on page 12 158 Computer Recovery this option is only available on the HP Medi...

Page 162: ...h Indicator LED should blue The Network Activity Indicator LED should blue Ensure that you have connected the HP Media Vault to the correct network adapter Do you have multiple network adapters connected to different physical networks If so enable the network adapter on the network that you have attached the HP Media Vault and disable the other network adapters You Table 5 Health Code Indicators C...

Page 163: ...rator Password The following HP Media Vault applications may require permission to continue HPMVTray exe HP Media Vault System Tray utility Cddib32 exe NTI DriveBackup Shadow exe NTI Shadow NASSelector exe Media Vault Selection Application NASDriveMapper exe NASDriveMapper Application Restoring a Mirrored Volume A mirrored volume is a volume that protects sensitive data by keeping two copies of yo...

Page 164: ...edia Vault raises a system tray alert that warns you of the loss of data redundancy To restore the device to the same level of protection you must remove the failed hard disk and replace it with a new working disk However the device does not presume that the new disk was attached to recreate the missing half Power on Indicator is Off The HP Media Vault is not powered on To power on the HP Media Va...

Page 165: ...hould begin blinking The shutdown process may take up to two minutes to complete 3 After the HP Media Vault is completely off press the Power button to restart To force a shutdown and restart If the HP Media Vault can not be restarted using any of the above methods then try disconnecting the power cord and reconnecting it Why is the Hard Drive Light bar Purple A purple light bar indicates that a h...

Page 166: ...o a hard drive failure for a Computer Recovery to be successful Use this disc to restore your computer from the HP Media Vault in the event of the following To restore the system drive When the operating system will not start boot If you cannot use System Restore to restore the system files Important To ensure that you have the latest version of the PC Restore Disc contact HP support at http www h...

Page 167: ...ower You can avoid this in the future by manually setting the router The steps below will assist in reconfiguring of the router 1 At the computer click Start All Programs HP Media Vault and then Control Center 2 On the Tools tab click Customize HP Media Vault You are prompted for an administrator name and password if you set one up For additional information see Editing System Settings on page 2 2...

Page 168: ...n 12 160 Figure 52 The Remote Access Setup Router Configuration page 5 Click Manually Set up Router The Manual Router Setup page displays with information that will be required to manually set up your router ...

Page 169: ...ck Done on the HP Media Vault Remote Access Setup Router Confirmation page when you are finished setting up your router What are the Minimum Browser Requirements Needed by the Online User s Guide For best results use the latest version of browser with JavaScript enabled See instructions below The navigation menu does not appear in the browser window JavaScript is not enabled in your web browser To...

Page 170: ...ow click OK To enable JavaScript in Firefox These instructions apply to Firefox 1 5 and above Go to Tools Options and then select Enable JavaScript To enable JavaScript in Netscape These instructions apply to Netscape 8 1 1 Go to Tools Options 2 In the Options window click Site Controls 3 In the Master Settings pane click I trust this Site 4 Click OK To enable JavaScript in Safari These instructio...

Page 171: ...operly for TCP IP on page 12 164 Check the network NetBIOS properties on page 12 166 Why is the Network Connection Light Off To Determine why the Network Connection Light is Off 1 Make sure that all the cable connections are correctly plugged in 2 Make sure the router or switch has power 3 Restart the router or switch or unplug and plug it back in 4 If you are using your own Ethernet cable try usi...

Page 172: ...Refer to the documentation that came with the router for instructions on proper DHCP server configuration For information about configuring a router for remote access see the following sections Windows Vista Check that Network Discovery is Turned On To ensure that Network Discovery is turned on 1 Click the Start menu and then select Control Panel 2 In the Control Panel click View network status an...

Page 173: ... IP is listed and checked highlight it and click Properties then select Obtain IP address automatically and Obtain DNS server address automatically 7 All computers should be set identically Windows Vista To Ensure Your Network is Set Up Properly for TCP IP 1 Click Start and then select Control Panel 2 Click View network status and tasks under Network and Internet 3 In the left pane click Manage Ne...

Page 174: ...onnections 3 Double click Network Connections 4 Double click your default network connection Local Area Connection for wired networks Wireless for wireless connections 5 Click Properties 6 Highlight Internet Protocol TCP IP 7 Click Properties 8 Click Advanced 9 Click the WINS tab WINS refers to Windows Internet Naming Service which converts NetBIOS network names to IP addresses 10 NetBIOS settings...

Page 175: ...thernet cable that came with the server to the switch and the other end to the HP Media Vault Why Did URL Not Work DNS has not updated wait about 10 minutes for DNS to update You Receive Firewall Blocking Messages If you update Windows XP to the most recent software and service packs it is likely that you ve installed the Windows Firewall You might also have another firewall program installed on y...

Page 176: ... Mapping utility Cddib32 exe NTI DriveBackup Shadow exe NTI Shadow If any software is reinstalled moved to a new disk location or if the application is deleted from the exception list using the Security Center control panel communications between that software and the HP Media Vault may once again be blocked by the firewall You Prefer to Set Static IP Addresses If you have a router with a DHCP ser...

Page 177: ...the IP Address box enter a unique IP address 10 Click Accept 1 1 In the Subnet Mask box enter the subnet 12 Reconfigure your router back to its original settings 13 Restart your HP Media Vault Webshare Troubleshooting Tips In this section we will cover Why can t I share my album on page 12 170 How to add photos from your photos shared folder to your Webshare on page 12 170 Unable to upload images ...

Page 178: ...le to log out of Webshare on page 12 173 Trouble uploading large files to Webshare on page 12 173 Clicking on Photo Webshare on Control Center causes command error on page 12 173 Browser cannot display the page when accessing through URL on page 12 173 Why can t I Share My Album Server users can create albums but not share them How to Add Photos from Your Photos Shared Folder to Your Webshare Cann...

Page 179: ...net service providers this can cause problems and occasionally even redirect you to your home network router or modem To work around this 1 Replace the your domain name section of the URL address with the local name of your server the default is HPMediaVault 2 In addition to removing common network issues this will also perform faster Why am I Getting a Certificate Error If you access your HP Medi...

Page 180: ... Visitor who has permission to add photos The photos must be approved by a Webshare administrator before they will display in the photo album Visitor Cannot Download Pictures and sees a Message Telling them that they Cannot Download Pictures Visitor does not have download rights Downloading permissions are set by the Webshare administrator Visitor Cannot Add Pictures and sees a Message Telling the...

Page 181: ...ebshare Visitor or Administrator is selecting URL from address field in web browser and after login the page that opens cannot be closed without closing the entire application Browser remembers previous credentials Type IP into browser address field e g 192 168 1 103 and save the login page as a Favorite Webshare User is Unable to log out of Webshare Browser remembers previous credentials There is...

Page 182: ...Tunes Troubleshooting Tips In this section we will cover iTunes aggregator does not appear to be working on page 12 174 Song selection from the server is not updating with new additions on page 12 174 Podcasts not showing in playlist on page 12 175 iTunes Aggregator does not Appear to be Working No music in iTunes library Add music to library Check C Program Files Hewlett Packard Media Aggregator ...

Page 183: ...sitors you must configure and enable Webshare email notification in the remote access configuration Why do I Need to Set up Webshare Notifications Webshare has a feature to send email notifications whenever items are shared with others and the email addresses of these users is required It is recommended that visitor accounts always use the same email as the user name as opposed to having a differe...

Page 184: ...your HP Media Vault is powered up and working before you power up your Digital Media Adapter DMA 2 Check to make sure that your DMA supports the DLNA UPnP protocols which are the protocols supported by the HP Media Vault Some DMAs use proprietary protocols that do not operate with the HP Media Vault s media server For a list of compatible DMAs consult the HP support web site at www hp com support ...

Page 185: ...ction in the User s Guide on iTunes For Windows Media DRM WMDRM content protected wma music and wmv videos the HP Media Vault does not support streaming of this content to DMAs Playing and streaming of WMDRM protected content requires that the device that is playing the content have a license for the content When you downloaded the content to your PC you also received a license to play the content...

Page 186: ... If Some of Your Files e g Files Newly Copied to the Server are not Found by the DMA 1 Check that the files were copied to the correct location Only the Music Photos and Videos shared folders may be enabled for media sharing by default Note that all folders below that are also enabled for media sharing 2 Re enable the shared folder for media sharing Turn sharing Off for the shared folder with the ...

Page 187: ... Minimum Client computer Requirements Network Environmental HP Media Vault Specifications Package Contents HP Media Vault mv2120 includes HP Media Vault power adapter power cable ethernet cable printed Setup Poster printed Warranty Support Guide HP Media Vault software and manual on CD The HP Media Vault Pro mv5000 series includes the above contents plus a PC Restore Disc Dimensions Height 137mm 5...

Page 188: ...roring Can be configured as RAID 1 a redundant copy of your files with second hard drive in expansion bay Remote Access Remote access requires setting up a free or charge based account with TZO dynamic DNS service Broadband Internet connection required for remote access File Sharing Supports file sharing from Windows Mac and Linux based computers over a home network Minimum Client computer Require...

Page 189: ...efox 1 0 or greater Other Client computer Requirements CD ROM drive for client computer installation Home Network Internet connectivity recommended for software updates Network Default Network ID HPMediaVault Supported Network Protocols IEEE 802 3 IEEE 802 3u UPnP AV 1 0 HTTP HTTPS Network Speed 10 100 1000 Gigabit RJ45 Ethernet Access Method methods used to record data CSMA CD Connector Type 1x R...

Page 190: ...ting 2 0 Grms Electrical Ratings 18 5Vdc 3 5A Power Consumption Power Consumption 18W single drive 31W dual drive Safety IEC 950 compliant USA UL CDRH Radiation Control Standards 21 CFR 1010 and 1020 1 0 50 Canada CSA or CUL Europe LVD 73 23 EEC 93 68 EC IEC 60950 plus amendments EN60825 plus amendments EMCD 89 336 EEC plus amendments Battery Disposal Warning Perchlorate material special handling ...

Page 191: ...otection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference ...

Page 192: ...ation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation For questions regarding the product contact Hewlett Packard Company P O Box 692000 Mail Stop 5301 13 Houston Texas 77269 2000 Or call 1 800 HP INVENT 1 800 474 6836 For questions regarding...

Page 193: ...ompliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Japanese No...

Page 194: ...RANSACTIONS OCCURRING IN THE UNITED STATES ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER ...

Page 195: ... required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as external storage subsystems displays printers and other peripherals are provided AS IS without HP warranty However non HP manufacturers and suppliers or publ...

Page 196: ... products Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed...

Page 197: ...NCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAI...

Page 198: ...f purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations load most recent firmware install software patches run HP diagnostics tests or use HP remote support...

Page 199: ... specific HP Hardware Product announcement You can also obtain information on this warranty service on the HP Web site at http www hp com support Pickup and Return Warranty Service Your HP Limited Warranty may include a pickup and return warranty service Under the terms of pickup and return service HP will pick up the defective unit from your location repair it and return it back to your location ...

Page 200: ...the date you purchased the HP Options The HP Options Limited Warranty Period starts on your date of purchase Your dated sales or delivery receipt showing the date of purchase is your start date Non HP options are provided AS IS Non HP manufacturers and suppliers may provide warranties directly to you EXCEPT AS PROVIDED IN ANY SOFTWARE END USER LICENSE OR PROGRAM LICENSE AGREEMENT OR IF OTHERWISE R...

Page 201: ...tion for it send e mail to manuals hp com The information you send is used only to help us develop future revisions of this manual You will not get a response to your e mail If you require customer support instead see the HP Media Vault Support Guide or go to the website www hp com support ...

Page 202: ...Version 14 194 ...

Page 203: ...his term also applies to computers using remote access to the server Also known as the user s computer Common Internet File System CIFS A protocol for how a computer requests files from other computers on the network This is the public version of the Server Message Block Protocol by IBM and modified by Microsoft Also see protocol D Digital Living Network Alliance DLNA An alliance of leading compan...

Page 204: ...ices such as computers DHCP automatically assigns IP addresses to network devices the assigned address can change over time Also see IP address protocol and static IP address Dynamic IP address A temporary numeric identification assigned to a node in a TCP IP network When computers and devices in the network are turned on they are assigned an IP address by a DHCP server Internet service providers ...

Page 205: ...are FAT32 and NTFS New Technology File System files and settings transfer wizard A feature in the Windows XP The Files and Settings Transfer Wizard can transfer files folders and settings for Internet Explorer and Outlook Express in addition to desktop and display settings dial up connections and other types of settings to a file on your server On the new computer you access this file stored on yo...

Page 206: ...No terms begin with the letter K L Linux An operating system based on UNIX Local area network LAN A small number of computers that are connected together in a small area usually in the same building M map Assigning a drive letter to the connection on a computer to access a shared folder on the server Mbps Megabits per second Media Access Control MAC Address A unique number assigned by the manufact...

Page 207: ...A computer that is connected to other computers creating a network no access A setting that does not allow a user to access files and folders on the shared network non mirrored A non mirrored share is stored on a single hard drive The HP Media Vault does not automatically maintain a copy of these files on a second hard drive NTFS New Technology File System Current standard file system for Windows ...

Page 208: ...by the user that decides what access levels are available to other users protocol The standard s of how computers communicate data with each other Q No terms begin with the letter Q R RAID RAID 1 RAID stands for redundant array of independent disks RAID is a system which uses multiple hard drives to share or replicate data among the drives RAID 1 creates an exact copy or mirror of a set of data on...

Page 209: ...r assigned to a device such as a computer on a network to be its permanent IP address Also see IP address and Dynamic Host Configuration Protocol DHCP sub folders A folder within a folder or a shared folder subnet mask Identifies the portion of the network IP address that can be used for subnetworks Also see IP address switch See Ethernet Switch system drive The hard drive or drive partition conta...

Page 210: ... system to minimize network configuration UPnP is the protocol used by media streaming Also see protocol V version One copy of a file A version is created when a file is modified and the original copy is kept When configuring the backup option the NTI Shadow software allows you to save multiple versions of a file The backup versions would be named as follows mydocument 00 doc the initial version m...

Page 211: ... relay data between wireless devices and wired devices Wired Equivalent Privacy WEP A protocol that encrypts data on a wireless system for security X No terms begin with the letter X Y No terms begin with the letter Y Z No terms begin with the letter Z ...

Page 212: ...Version 15 204 ...

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