HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server Administrator'S Manual Download

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This is the rear of the appliance.

Troubleshooting, Diagnosis

file:///D|/ADMIN_~1/eng/trouble/diag.htm (5 of 6) [5/3/2000 3:34:16 PM]

Summary of Contents for J3278B - SureStore CD-ROM Server/Tower 7 NAS Server

Page 1: ...cular topic What Does the Administrator Do The administrator initializes the system defines backup settings as appropriate and monitors backup status for all protected computers In the event of disk failure on a protected computer the administrator can create a disaster recovery CD ROM for the client the user of the protected computer from Administrator s Guide Home Page file D ADMIN_ 1 eng admin ...

Page 2: ...this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to the material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or direct indirect special incidental or consequential damages in connection with the furnishing perform...

Page 3: ...indows and Windows NT are U S registered trademarks of Microsoft Corp Revision History Edition Date Comments 1 0 February 2000 English only version Administrator s Guide Home Page file D ADMIN_ 1 eng admin home htm 3 of 3 5 3 2000 3 31 45 PM ...

Page 4: ...gned to attach to an existing LAN in small to medium size companies or workgroups so that users or clients on desktop PCs or remote PCs can automatically back up data from their local hard disks across the network to the HP SureStore AutoBackup appliance Note The modems for remote dial up must connect to an NT server or workstation The AutoBackup backup and restore processes are completely unobtru...

Page 5: ...reStore tape drive as shown on the above illustration This allows backup of the appliance itself Hewlett Packard strongly recommends this feature to protect your data from disasters such as fire earthquake and data critical hardware failure Overview Of The Product file D ADMIN_ 1 eng admin overview htm 2 of 2 5 3 2000 3 31 50 PM ...

Page 6: ...ir web browser and can then run the HP SureStore AutoBackup Agent from their PCs Backup Strategy Typically the strategy is to create a full daily backup of the entire data on the local hard disk the C drive and any additional partitioned drives where the backup is set to run automatically in accordance with a defined schedule Although the first backup after installation may take a little time to r...

Page 7: ...ients only ever able to access their own data on the server This significantly simplifies the ability to restore backed up files compared with magnetic tape and allows restores to be carried out without IT department involvement What Is The Product file D ADMIN_ 1 eng admin whatis htm 2 of 3 5 3 2000 3 31 54 PM ...

Page 8: ...that HP SureStore AutoBackup is designed for relatively short term file restore rather than long term archiving Although it allows different versions of the same file to be restored according to backup date the earliest versions of a file are overwritten after a specified time period Any files that are deleted on the client s PC will also be deleted on the appliance after a specified time See Rete...

Page 9: ... relevant file s back to the network drive In practice many users will work on and store important files especially work in progress on their hard disk These files are only backed up if the user regularly copies them to the network or regularly uses some form of backup directly at their individual PC such as floppy disk CD ROM magnetic tape Advantages of HP SureStore AutoBackup Backups always happ...

Page 10: ... of the nature of mobile PCs the data is also at greater risk to loss theft or damage compared to desktop PCs and shares the same risk of disk failure viruses Operating System OS corruption and so on Even in cases where it is certain that all users are working from the network drives a company is potentially wasting resources Typically new PCs have at least 4 GB hard disks as standard If these dis...

Page 11: ...ubsequent backups should only take a few minutes This is termed block level incremental backups This approach has two major advantages over magnetic tape and standard Explorer copy file actions It keeps network traffic and storage space requirements low and allows versioning Clients can restore the latest or an earlier version of a particular file according to backup date Note As HP SureStore Auto...

Page 12: ...etail in the Appliance Management Capacity topic Compression To further reduce network traffic client files are compressed before they are backed up over the network to the appliance The cumulative effect of block level incremental backups redundant file elimination and file compression techniques is to keep the network traffic requirements low enough to make daily backups of local hard disks a pr...

Page 13: ...backups and file recoveries are high priority and will always run even if there are five scheduled backup jobs running How Does It Work file D ADMIN_ 1 eng admin how htm 3 of 3 5 3 2000 3 31 59 PM ...

Page 14: ...pecifications Dimensions 232 mm wide x 442 mm deep x 448 mm high 9 1 x 17 4 x 17 6 inches Weight PC 25 12 kg 26 lb PC100 12 5 kg 28 lb Power Requirements Power Consumption 100 Volts AC 150 Watts 240 Volts AC 135 Watts Power Supply 100 127 Volts AC 4 0A 200 240 Volts AC 2 5 A 50 60 Hz autoranging Operating Limits Temperature 5 C to 35 C 41 F to 95 F Humidity 10 to 80 RH non condensing Maximum Wet B...

Page 15: ...486DX2 66 MHz with 24 MB RAM Windows NT Workstations with Service Pack 4 or later Intel or compatible Pentium 90 MHz with 32 MB RAM Windows 2000 Professional Intel or compatible Pentium 90 MHz with 32 MB RAM FAT16 FAT32 and NTFS file systems are supported NTFS encryption available in Windows 2000 is NOT supported Disk Space Required Typical software installation 10 MB Other Requirements disk drive...

Page 16: ...ckups Additional free disk space after installation equivalent to the size of the Windows registry 20 MB should be sufficient in most cases For file recoveries Free disk space required is the greater of 1 of total disk space or twice the size of the largest file on the drive For Disaster Recovery Free disk space required is the total size of recovered data plus enough free disk space to install a ...

Page 17: ... for each client Network Connection Initial backup requires 10 Mbit connection Full backups require at least 28Kbit connection Monitor VGA or higher resolution 800 x 600 Browser Software Internet Explorer v4 or higher or Netscape Navigator v4 or higher Specifications file D ADMIN_ 1 eng admin spec htm 4 of 4 5 3 2000 3 32 01 PM ...

Page 18: ...e AutoBackup appliance How to switch the appliance on and off Optional connection to HP SureStore tape drive Front View The front of the appliance houses the lightbar the LCD liquid crystal display the hard disk drive or drives and the CD writer Appliance Managment file D ADMIN_ 1 eng admin applianc htm 1 of 4 5 3 2000 3 32 03 PM ...

Page 19: ...o be used for emergency reset The CD Writer disk drive is used to create disaster recovery media for client workstations Rear View The rear of the appliance has the power socket and several ports only two of which are used The RJ45 network connection connects the appliance to the LAN The SCSI connection is used to connect the optional HP SureStore tape drive only Appliance Managment file D ADMIN_ ...

Page 20: ...ny other means Emergency Reset Use the Emergency Reset feature if you cannot access the AutoBackup Web based administration interface because You set the wrong network password when you installed the AutoBackup appliance There is an IP address conflict with another system on the network You have forgotten your administrator name or password You want to change the IP address However it is much easi...

Page 21: ... failure automatically and rebuild the software without any user intervention After the software rebuild it returns the appliance to a fully working state without any loss of the backup data stored on the appliance or the configure settings See Software Failures for further details Optional Tape Drive The optional connection to an HP SureStore tape drive provides the facility to back up the applia...

Page 22: ...inister the appliance from any PC on the same network running Microsoft Internet Explorer Version 4 0 or higher To access the administrator s web based console type http appliance name where appliance name is the name the administrator entered during the install process or http appliance IP address Navigating the Console The Identity tab is displayed when you first access the web based console It ...

Page 23: ...ssing Help and the Help Menu There are two ways of accessing help Using the Help menu as described in this section Clicking on the Help button on the bottom left of each wizard page to link directly to the help that relates to that wizard Click on the Help icon underneath the hewlett Packard logo to display a pull down list Getting Started file D ADMIN_ 1 eng admin console htm 2 of 6 5 3 2000 3 32...

Page 24: ...ing System Status Advanced Administration This option allows you to implement advanced options that should only be used in special circumstances See Advanced Settings About HP SureStore AutoBackup This option provides summary information about the software Using the Tabs There are four tabs Identity described above Status Tasks and Settings Status Tab The Status tab shows the status of the HP Sure...

Page 25: ...estore Messages These include information alerts and critical errors that are also displayed on the LCD Click on a message to display a screen containing a more detailed description of the message You can also cancel an alert from this detailed screen Click here for a full list of alerts See Monitoring System Status for a description of all icons on this tab and more information about viewing the ...

Page 26: ...aster Recovery CD ROMs allows you to create CD ROMs to recover a protected computer Manage Tape Backup and Restore allows you to schedule tape backup restore from tape and view the tape logs Settings Tab The Settings tab allows you to configure various settings Getting Started file D ADMIN_ 1 eng admin console htm 5 of 6 5 3 2000 3 32 07 PM ...

Page 27: ...oftware Updates allows you apply software updates to your HP SureStore AutoBackup appliance Set administrator username password allows you to enter a username and password for the administrator Set Date and Time allows you to set the date time and time zone for the appliance Getting Started file D ADMIN_ 1 eng admin console htm 6 of 6 5 3 2000 3 32 07 PM ...

Page 28: ...m the web application The Web Status Tab The Status tab on the administrator s web based console provides comprehensive information about the overall status of the HP SureStore AutoBackup appliance It tells you about the available capacity number of protected computers and status of any tape backup It also provides a log of all messages Monitoring System Status file D ADMIN_ 1 eng admin monitor ht...

Page 29: ...elow Indicates the status is OK Indicates a warning that will not stop operation but that requires investigation Indicates a critical error that needs immediate attention Health Indicators The icons on the left show the overall status of capacity protected computers and tape backup Different icons represent different states as explained below Indicates the status is OK Indicates a warning that wil...

Page 30: ...e investigated before the condition becomes critical This message will also be displayed on the LCD Indicates a critical message that needs immediate attention This message will also be displayed on the LCD Click on any message to display a screen that contains more detailed information about the message You can also clear the message from this screen Click here for a full list of messages Lightba...

Page 31: ...e LCD shows information about the appliance s status using icons and text messages The icons provide an easy way for you to see the appliance s status at a glance This section describes the LCD icons Operating system icons Disk drive icons Network icons Alert icons Wait icons Operating System Icons Icon Meaning The first boot icon The appliance is performing a self test The second boot icon The ap...

Page 32: ...ng correctly Note If a network connection is made on boot up but then lost the icon will remain on the LCD Information is being sent across the network There is an error on the network Refer to the Troubleshooting Guide Alert Icons Icon Meaning Temperature alert The appliance s temperature is outside the normal range 5 35 degrees C Refer to the Troubleshooting Guide Voltage alert Power to the appl...

Page 33: ... Tools from the Help menu to access the web based diagnostic tool This provides more details about the problem and also allows you to configure various settings However always check with Hewlett Packard Technical Support before changing any settings Once you are running the diagnostics you will be able to access additional Help Monitoring System Status file D ADMIN_ 1 eng admin monitor htm 6 of 6 ...

Page 34: ...n the appliance server Change the language settings Configure advanced settings The first four options are accessed from the Settings tab on the administrator s web based console Advanced settings are accessed from the Help menu Click on the Settings tab then click on the appropriate option Settings How to Change file D ADMIN_ 1 eng admin settings htm 1 of 9 5 3 2000 3 32 13 PM ...

Page 35: ...ings To View Configure Network Settings This wizard allows you to view the current network configuration and change any of the appliance network settings or its name Click on Next from the first screen to display the appliance network settings Settings How to Change file D ADMIN_ 1 eng admin settings htm 2 of 9 5 3 2000 3 32 13 PM ...

Page 36: ...issues broadcast requests to establish the IP address Any change is therefore transparent to the user Caution Do not change the IP address if clients are operating on a separate sub net Click on Next again to display the appliance name Settings How to Change file D ADMIN_ 1 eng admin settings htm 3 of 9 5 3 2000 3 32 13 PM ...

Page 37: ...IP address should be static not DHCP generated If for some reason you do need to change the IP address or the name in a configuration with routers you must tell all the protected computer users to reinstall the Agent software using the Reinstall from existing account option using the IP address and not the appliance name Note Protected computer users also need to reinstall the Agent software if yo...

Page 38: ...y the next time the user carries out an AutoBackup operation from a protected PC To Create Administrator User Name and Password This wizard allows you to enter a username and password for the administrator You must enter a user name up to 20 characters and password up to 14 characters and confirm the password Settings How to Change file D ADMIN_ 1 eng admin settings htm 5 of 9 5 3 2000 3 32 13 PM ...

Page 39: ...ected to the network via routers and you changed the appliance IP address or name during the Emergency Reset process To Set Date and Time This wizard allows you to set the date time and time zone for the appliance You may also set the appliance to automatically adjust for daylight savings time Settings How to Change file D ADMIN_ 1 eng admin settings htm 6 of 9 5 3 2000 3 32 13 PM ...

Page 40: ...Advanced Settings option allows you to implement advanced options that should only be used in special circumstances including settings which can only be maintained from the Advanced Administrator s Console Select Advanced Administration from the Help menu to Download the advanced administrator console Reset the appliance software Disable new computer user capacity threshold Settings How to Change ...

Page 41: ...istrator console Select the Download Advanced Console button 1 Check that your workstation meets the requirements specified on the screen 2 Settings How to Change file D ADMIN_ 1 eng admin settings htm 8 of 9 5 3 2000 3 32 13 PM ...

Page 42: ...uters are no longer protected and will all have to perform a baseline backup again This could have considerable impact on mobile users connecting via a dial up line Select the Reset AutoBackup Software button 1 Decide whether you want to preserve existing backup data or delete it and click on the appropriate button 2 Click on the Next button 3 Read the onscreen information If you want to continue ...

Page 43: ...mpression can comfortably provide protection for up to 240 GB of client data Typically this product would support approximately 75 100 clients If your clients data protection requirements exceed these capacities or you need to support more clients you can install multiple appliances and control them from a single Microsoft Management Console The console can be downloaded from the Help menu on the ...

Page 44: ...y will eventually be used up by client backup data You will be warned on the Status web page before the threshold is reached and backup operations are halted due to lack of available capacity You may need to clear or delete accounts Refer to Managing Protected Computers for more information about managing accounts Adding Appliances You can also add an additional appliance to the network and transf...

Page 45: ...lude new data and modified data that is unique to that client and other files such as applications that are common to many clients The underlying database enables HP SureStore AutoBackup to check for common files If the date signature on the common files matches it does not back these files up again but just marks the client s index entry so that the common files will be included in any restore Mu...

Page 46: ...nged constructs a list of these and sends them to the appliance for storage These block level differences are known as Deltas Retention Limit HP SureStore AutoBackup is not an archive device Once backed up data will not be kept indefinitely It is vital that users understand this and continue to use other processes for long term archiving of valuable data Data is retained for a specified time The d...

Page 47: ...n limit from the Configure Backup Options tab Note Remember if you do decide to change the default settings particularly if you allow users to define settings you may limit the capacity of the appliance so that it supports fewer clients Capacity How To Manage file D ADMIN_ 1 eng admin capacity htm 5 of 5 5 3 2000 3 32 15 PM ...

Page 48: ... also to the Troubleshooting topic Software Failures Due to data corruption If the database or backed up data is corrupted for some reason for example a power failure you need to restore it If you have a tape backup cartridge you can restore as described below If you do not have a tape backup you will need to initiate a manual reset which deletes the backed up data Select Reset AutoBackup Software...

Page 49: ... AutoBackup Software from the Advanced Administrator options and select the option to preserve the data rather than delete it 1 The Reset with data preserved option will reset the appliance server and preserve all backed up data and configuration settings If the network settings have been corrupted the appliance will be restored to an unconfigured state and you will need to run the installation pr...

Page 50: ...pliance CD ROM drive Always set up the appliance with the same name The IP address may be different if required However if you have protected computers networked via routers you must set the same IP address as the original appliance otherwise all protected computers will have to reinstall the HP SureStore AutoBackup Agent using the Reinstall from existing account option 2 All users will automatica...

Page 51: ...a protected computer except the Global entry which represents all protected computers You can sort by any column by clicking on the column heading The columns display the following attributes Computer Name The computer s Microsoft networking name and operating system type Protected Computers Managing Tthe file D ADMIN_ 1 eng admin protect htm 1 of 3 5 3 2000 3 32 20 PM ...

Page 52: ...on will appear in red if disk space used for this account exceeds its capacity limit The protected computer will still be backed up Status Backup status for that protected computer See Viewing the Status of Protected Computers for more information You now choose a specific protected computer by clicking on its user name in the Computer Name column When selected a screen like the following appears ...

Page 53: ... its stored data Global Changes The Global entry under Computer Name allows you to change the backup schedule and user rights for all protected computers When you select this entry the only task you will be able to perform is Configure Backup Options Protected Computers Managing Tthe file D ADMIN_ 1 eng admin protect htm 3 of 3 5 3 2000 3 32 20 PM ...

Page 54: ... computers View the status of individual protected computers Viewing Overall Status of Protected Computers Select the appliance s Status tab to view the status of all protected computers configured for that appliance as shown below Protected Computers Viewing The Status Of file D ADMIN_ 1 eng admin status htm 1 of 4 5 3 2000 3 32 22 PM ...

Page 55: ...ot backed up in the last 2 days This icon is also displayed if one of the protected computers has never been backed up At least one protected computer was not backed up in the last 7 days The contents of the Status tab page are refreshed on a regular basis Viewing Status of a Specific Computer To view the status of a specific protected computer click on Protected Computers to display a Computer Se...

Page 56: ...ly basis when the management jobs are run Therefore for a computer that has just been installed the value will not be completely accurate until redundant files have been eliminated during overnight processing Note The disk usage warnings are not active unless there are at least 12 protected computers installed Disk usage status for individual computers does not affect the overall health indicator ...

Page 57: ...nge The disk usage range is 2 4 for PC100 models and 8 12 for PC25 models This protected computer was not backed up in the last 7 days or uses more than X disk space where X 4 for PC100 models and 12 for PC25 models Protected Computers Viewing The Status Of file D ADMIN_ 1 eng admin status htm 4 of 4 5 3 2000 3 32 22 PM ...

Page 58: ...formation from the backup log for the chosen account and protected computer as shown below For each backup or recovery job performed for this account the following information is listed Backup Logs How To View file D ADMIN_ 1 eng admin bulogs htm 1 of 2 5 3 2000 3 32 24 PM ...

Page 59: ... the previous backup Amount of Data Number of bytes processed during the backup recovery job Again for backup jobs not every byte will be part of the actual backup only those that are in blocks that have changed There is also a message stating whether the job was successfully completed or not Note Events are listed in reverse chronological order with the most recent on top and the least recent at ...

Page 60: ...llow the end user the right to change specific backup properties When the screen has been changed to reflect all changes to the backup options for this protected computer click on Accept Changes to update its stored properties Setting the Backup Schedule There are two parts to setting the backup schedule choosing which days of the week Backup Options How To Set file D ADMIN_ 1 eng admin buopt htm ...

Page 61: ...e amount of time a backup file will be retained on the appliance The user can change the default time for all files and create exception rules for specific files Change the File Types to be Excluded from Backup Checking this box allows the user to decide which files should not be backed up based on the filename extension or file folder name Change the Schedule Checking this box allows the user to ...

Page 62: ...ed for example to allow users who have forgotten their password to access their files Select a protected computer on the Manage Protected Computers screen and press the Clear Account Password button to display the above screen Press the Clear Account Password button on this screen the only button there is Account Passwords Clearing file D ADMIN_ 1 eng admin pass htm 1 of 2 5 3 2000 3 32 28 PM ...

Page 63: ...except for Back and Back to Tasks at the bottom Account Passwords Clearing file D ADMIN_ 1 eng admin pass htm 2 of 2 5 3 2000 3 32 28 PM ...

Page 64: ... of backed up files that are unique to that account A job to perform the deletion will be scheduled for later that day usually in the evening Deleting an account allows you to free up space It should be performed after an account has been transferred to another HP SureStore AutoBackup appliance Computer Accounts How To Delete file D ADMIN_ 1 eng admin accnts htm 1 of 2 5 3 2000 3 32 30 PM ...

Page 65: ...lete Account button to display the above screen Press the Delete Account and all Associated Data button on this screen the only button there is except for Back and Back to Tasks at the bottom Computer Accounts How To Delete file D ADMIN_ 1 eng admin accnts htm 2 of 2 5 3 2000 3 32 30 PM ...

Page 66: ...While most users can manage ordinary recoveries of their own data files Disaster Recovery does require some administrator involvement In many cases however Disaster Recovery requires minimal user intervention and saves you the time and effort of performing the following procedures Formatting the system drives Installing the operating systems Restoring the registry settings Restoring network connec...

Page 67: ...up connection to the network Onto a repaired replacement computer with a different specification Restore the data only Use this option with care and supervise the user carefully because the user must not restore the client operating system and configuration This option would also allow you to recover user data in the unlikely event that Disaster Recovery from CD ROM fails and you have to re instal...

Page 68: ... performed The backup options may also be modified from the protected computer depending upon the backup rights you have assigned to users To change the backup type the user right clicks the HP SureStore AutoBackup icon and chooses Properties Schedule tab and then the backup type If you do not want users to change the backup type you can restrict their backup options Disaster Recovery CD ROM How T...

Page 69: ... but you will need to create a boot floppy at the same time as the CD ROM set HP recommends the use of CD R media for the disaster recovery CD ROM set If you use CD RW media you must make sure that the CD drive in the protected computer is compatible with CD RW media IMPORTANT Before performing a Disaster Recovery on a protected computer you should temporarily disable any scheduled backup for that...

Page 70: ...r Recovery CD ROM Wizard screen shown below Click on Next at the bottom of the screen As the screen notes you will need at least one piece of CD R media perhaps more if you will be saving user files on the CD You will see the following screen Disk Creation file D ADMIN_ 1 eng admin dr_create htm 2 of 10 5 3 2000 3 32 35 PM ...

Page 71: ...st recent full backup Partial backups do not count Choose whether to include all user data in the recovery data set If no network connection or only a slow dial up connection is available you should choose to include all data Otherwise it is easier to leave out the user data the user will be able to restore the data over the network To include the user data in the data set check the checkbox in th...

Page 72: ... enter the password for that protected computer in the Account Password box then click on Next The wizard is now ready to create your CD ROM There are several stages to creating the final CD Initialize CD creation 1 Initialize media image information 2 Create disaster recovery image copy of the files to be stored on the CD 3 Prepare to record the media creates an ISO file containing a list of the ...

Page 73: ...h many types of CD ROM and DVD ROM drives You will need to insert each piece of CD R media before the image data can be recorded If your recovery data spans multiple pieces of CD R media you will be asked to insert CD ROMs as needed after the CD ROM has been verified and before the next is prepared Note If multiple pieces of CD R media are created label each one 1 2 and so on so that the user know...

Page 74: ...g if a Boot Floppy is Needed To see if your computer can boot from a CD ROM you must go to the BIOS setup screen for your computer Different computers have different ways to do this but typically the setup screen can be viewed while the computer is rebooting by pressing a function key such as F2 or a key sequence like Delete or Ctrl Alt Enter Once you re in the BIOS setup screen look for a list of...

Page 75: ...o the CD ROM creation screen of the Create Disaster Recovery CD ROM Wizard Press Download in the Boot Floppy Option section When downloading the DR floppy image from the web administration page either run the program without saving it or save it onto the hard disk Do not save it to the floppy disk Your computer will ask you where you want to put a file called drfl exe Create the file and remember ...

Page 76: ...used in the client system must be added to the DR Boot Floppy Which particular DOS SCSI driver also known as ASPI Manager to use depends on the particular manufacturer and model of SCSI controller At the time of writing Adaptec provide DOS SCSI drivers and information on at the following URL http www adaptec com support faqs dosdrvraccess html Symbios provide DOS SCSI drivers and information on at...

Page 77: ... AUTOEXEC BAT file the line LH MSCDEX EXE D mscd001 Note that the device name mscd001 matches the device name given with the D switch used when loading the DOS SCSI drivers above 3 A list of DOS SCSI drivers for many Adaptec SCSI controllers can be found below All these drivers can be downloaded from the Adaptec web site URL PCI Bus ASPI8DOS SYS Adaptec AHA 2910A 2910B Adaptec AHA 2906 Adaptec AHA...

Page 78: ...540C 1542C Adaptec AHA 1540CF 1542CF Adaptec AHA 1540CP 1542CP EISA ASPIEDOS SYS Adaptec AHA 1740 1742 1744 when configured for ENHANCED mode Adaptec AHA 1740A 1742A when configured for ENHANCED mode ASPI4DOS SYS Adaptec AHA 1740 1742 1744 when configured for STANDARD mode Adaptec AHA 1740A 1742A when configured for STANDARD mode ASPI7DOS SYS Adaptec AHA 2740 2742 2740T 2742T Adaptec AHA 2740A 274...

Page 79: ...p cannot separate files that were backed up from the same drive See Replacement PC Same Specification for further details You can also restore a user s account and data onto a recovered computer that does not match the originally protected computer but this option must be used with care because you do not want to overwrite operating system and configuration files on the recovered computer See Repl...

Page 80: ...r running disk compression software such as DriveSpace or Stacker Types of Restore There are two options if the replacement computer has the same specification as the originally protected computer You decide which option is appropriate when you create the Disaster Recovery CD ROM You can Restore the client operating system and configuration including account details and access rights to HP SureSto...

Page 81: ...titions using the OEM system recovery CD ROMs supplied with your PC BEFORE you run the HP SureStore AutoBackup Disaster Recovery process You will probably not be able to recreate these partitions after the Disaster Recovery has been performed It should be emphasised that if you do not create these partitions it will not affect the disaster recovery process as such but manual creation of utility or...

Page 82: ... insert it in the floppy disk drive Turn the computer on After a few seconds your computer should start loading files If everything goes well you should eventually see a screen like the one shown below This screen indicates the computer is ready to start the AutoBackup recovery As the screen says ensure that the only media in your computer are the Disaster Recovery media This program will reformat...

Page 83: ... drmon smartagt ini file is not found may be displayed Such error messages can also be ignored At this point what happens next depends on whether you have a network connection to the AutoBackup appliance and whether your disaster recovery data set includes user data or not No data and no network connection Disaster Recovery of the data files cannot be completed You can either Rescan or Cancel disa...

Page 84: ...Done appears to the right of the step description The example shown here shows the first three steps completed and your computer is in the process of recovering files This stage is the most time consuming as all data files for the given full backup will be recovered one at a time from the appliance to your computer During this stage you will also see a Recovery Progress window This is the same win...

Page 85: ...ee a prompt for your account name and password These values must match your account name and password at the time the data set was created Your computer will now display a screen like the one below Note that the screen has fewer steps than the screen shown when recovering over a network As with recovery over a network you will see a Recovery Progress window while your computer is recovering files ...

Page 86: ...recovered For further information on how to set up your PC to boot from a CD ROM click here Replacing A PC Of The Same Specification file D ADMIN_ 1 eng admin samespec htm 7 of 7 5 3 2000 3 32 39 PM ...

Page 87: ...D ROM Caution Be extremely careful if you are restoring from a disaster recovery CD ROM onto a PC that does not have the same specification as the originally protected PC Only restore data files Do not restore operating system or configuration files How to Restore Over a Network This requires no intervention from the administrator but you will need to advise the user of the process as follows Rein...

Page 88: ...Now so you do not have to wait for the backup to finish before you recover your files To recover files manually open the HP SureStore AutoBackup Options menu and click on Recover Files to display the Recovery Selection Wizard screen shown below 2 Replacing A PC Of A Different Specification file D ADMIN_ 1 eng admin diffspec htm 2 of 5 5 3 2000 3 32 41 PM ...

Page 89: ...oBackup icon in the left pane You can recover entire volumes but make sure they only contain data files by right clicking on the volume and choosing Recover from HP AutoBackup as shown in the diagram below 3 Replacing A PC Of A Different Specification file D ADMIN_ 1 eng admin diffspec htm 3 of 5 5 3 2000 3 32 41 PM ...

Page 90: ...both the previous and currently protected computers After that the files for the previous computer will be deleted If the user carries out a roll back during this period all backups done on the previous computer will be highlighted in red 5 How to Use the CD ROM If you do not have a network connection to the AutoBackup appliance you can use the CD ROM to restore data files and then Reinstall from ...

Page 91: ...ows Explorer to locate the cdviewer exe file in the disk1 agent directory Double click on cdviewer exe to install the CD Browser program This allows you to run the Browse CD CDS program as described above 3 Select data files or volumes that contain only data files choose Recover from HP AutoBackup from the File menu and click on OK to copy the selected files across to the hard disk If the volume o...

Page 92: ...ed one of the HP SureStore tape drives listed below and DDS 4 backup cartridge s Use With HP SureStore DAT40e The HP SureStore AutoBackup PC25 appliance HP SureStore DAT40x6e The HP SureStore AutoBackup PC100 appliance Note Do not use the HP SureStore DAT40e with the HP SureStore AutoBackup Tape Backup and Restore Managing file D ADMIN_ 1 eng admin tape htm 1 of 2 5 3 2000 3 32 43 PM ...

Page 93: ...efer to the HP SureStore AutoBackup Installation Poster for instructions on installing the tape drive and to the topics under Managing Tape Backup and Restore for a description of the tape drive and instructions on carrying out backup and restore HP SureStore DLT 80e You can also use the HP SureStore DLT 80e tape drive with either the PC25 or PC100 model If you are using it with the PC100 model yo...

Page 94: ...elect individual items HP therefore recommends a three tape backup schedule This allows you to rotate backup tapes so that you have one tape offsite one tape in the tape drive and one tape ready to place in the tape drive To Schedule Tape Backup Select Manage Tape Backup and Recovery from the Tasks tab page You will be taken to the Manage Tape Backup and Restore Wizard page shown below Tape Backup...

Page 95: ...Click on the Next button in the lower right corner you will see a screen like the following Tape Backup Schedule file D ADMIN_ 1 eng admin tapebu htm 2 of 4 5 3 2000 3 32 45 PM ...

Page 96: ...hot of its contents When the snapshot has been taken the database is reopened for normal use and the snapshot of the appliance data is written to the backup tape Note that any changes made to the system at this point will not be incorporated in the current tape backup At the end of the tape backup the tape cartridge is automatically ejected If you are backing up an HP SureStore AutoBackup PC100 ap...

Page 97: ... screen The backup schedule is changed to the newly entered schedule and you are returned to the Tasks tab page Alternatively click on Undo Changes to revert back to the original schedule Tape Backup Schedule file D ADMIN_ 1 eng admin tapebu htm 4 of 4 5 3 2000 3 32 45 PM ...

Page 98: ...kup Logs Select Manage Tape Backup and Recovery from the Tasks tab page You will be taken to the Manage Tape Backup and Restore Wizard page shown below Tape Backup Logs How To View file D ADMIN_ 1 eng admin taplog htm 1 of 4 5 3 2000 3 32 47 PM ...

Page 99: ...about every tape backup and recovery job Currently running backup jobs are not shown The screen will look like the one shown below and the status is shown as OK if the job was successful and FAILED if it was unsuccessful A further status WARNING may be displayed if for example a previous generation tape was used Tape Backup Logs How To View file D ADMIN_ 1 eng admin taplog htm 2 of 4 5 3 2000 3 32...

Page 100: ...Date and time the job was begun Status Shows OK if the job was successful and FAILED if it was unsuccessful Message Shows whether the job was a backup or restore and whether it was successful or unsuccessful If there is more information to provide the message will link to a separate message page like the one below Tape Backup Logs How To View file D ADMIN_ 1 eng admin taplog htm 3 of 4 5 3 2000 3 ...

Page 101: ...Click on Back to return to the tape backup log page Tape Backup Logs How To View file D ADMIN_ 1 eng admin taplog htm 4 of 4 5 3 2000 3 32 47 PM ...

Page 102: ...y From Tape Select Manage Tape Backup and Recovery from the Tasks tab page You will be taken to the Manage Tape Backup and Restore Wizard page shown below Appliance Recovery From Tape file D ADMIN_ 1 eng admin taprec htm 1 of 5 5 3 2000 3 32 49 PM ...

Page 103: ...ike the following Click on Perform Tape Recovery You will see the following screen which provides information about recovery of an HP SureStore AutoBackup appliance from a backup tape Appliance Recovery From Tape file D ADMIN_ 1 eng admin taprec htm 2 of 5 5 3 2000 3 32 49 PM ...

Page 104: ...rming that you wish to continue you will be directed to the Status tab page which contains information about the status of your tape recovery There are two phases to recovery storing the operating system backup area on the appliance enough to start the recovery and recovering the full HP SureStore AutoBackup appliance software and data files from the tape cartridge The Status tab page looks like t...

Page 105: ...pliance has begun you will see a screen like the following The key information is now on the right side of the screen across from Tape Backup In this case the screen says that 1 of the tape restoration has been completed When the recovery is complete the message on the right will read Appliance Recovery From Tape file D ADMIN_ 1 eng admin taprec htm 4 of 5 5 3 2000 3 32 49 PM ...

Page 106: ... complete the restore process as it rebuilds the appliance software At this point all protected computer data as of the tape backup date should be restored as well as system information stored on the appliance Appliance Recovery From Tape file D ADMIN_ 1 eng admin taprec htm 5 of 5 5 3 2000 3 32 49 PM ...

Page 107: ...ple cartridges You can add a tape drive to your system at any time Use the Installation poster with the following instructions Press the Power button on the HP SureStore AutoBackup appliance to power it down Note There is no need to disconnect the power cord from the HP SureStore AutoBackup 1 Check that the tape drive SCSI ID is not set to 7 all other IDs are acceptable and that the SCSI terminato...

Page 108: ...apacity addresses customer support See Obtaining Service administrator role of See What Does the Administrator Do setting password See Settings Advanced Administrator Console See Configure Advanced Settings alert icons See Monitoring System Status amber light appliance lightbar See Monitoring System Status autoloader See Interpreting the Autoloader Front Panel Status tab page See Viewing the Statu...

Page 109: ... W X Y Z backup client to appliance backup log See Viewing Backup Log backup options See Configuring Backup Options backup vs archiving See Use For Backup Not As Archive baseline See Baseline and Incremental Ba full vs partial See Full Backups are Necessary for Disaster Recovery how it works See How Does Backup Work incremental See Baseline and Incremental Backups redundant file elimination See Re...

Page 110: ...le See Ordering Information cable supplied See Installation Poster capacity adding appliances See Managing Capacity appliance See Managing Available Capacity disabling threshold See Settings tape drive See Features and Specification threshold Managing Available Capacity care of cartridges See Caring for Cartridges cartridges archive life See Caring for Cartridges available from HP See Ordering Inf...

Page 111: ...rotected Computer Disaster Recovery what CD creation does See Creating Disaster Recovery CD ROM certifications See Regulatory Booklet changing SCSI ID See Installation Poster Clean light See Interpreting the Front Panel Lights cleaning cartridges See Cleaning the Tape Heads cleaning tape heads See Cleaning the Tape Heads client accounts account See Deleting Account account password See Clearing Ac...

Page 112: ...ng Guide disaster recovery client from CD ROM constraints See Creating Disaster Recovery CD ROM full backup needed See Full Backups are Needed For Disaster Recovery how to create CD See Disk Creation how to create boot floppy See Disk Creation problems See Problems with Your Disaster Recovery CD ROM using the Disaster Recovery CD ROM See Protected Computer Disaster Recovery what CD creation does S...

Page 113: ...uctions See Using Your Tape Drive warranty See Warranty A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ejection forced See Forcing Ejection for a Tape Drive or Forcing Ejection for an Autoloader electrical requirements Choose your drive model from Features and Specifications electromagnetic specifications Choose your drive model from Features and Specifications EMC certifications See Regulato...

Page 114: ...ted computers to appliance See Setting Backup Options frequency of cleaning See Cleaning the Tape Heads frequently asked questions See Frequently Asked Questions front panel appliance See Lightbar and LCD icons autoloader See Interpreting the Front Panel tape drive See Interpreting the Front Panel front panel messages autoloader See Front Panel Messages FTP site See Worldwide Online Services A B C...

Page 115: ...ormation HP service agreements See Service Agreements humidity specifications Choose your drive model from Features and Specifications A B C D E F G H I J K L M N O P Q R S T U V W X Y Z icons alert See Monitoring System Status disk See Monitoring System Status network See Monitoring System Status operating system See Monitoring System Status wait See Monitoring System Status incremental backups S...

Page 116: ... icons lights appliance See Lightbar and LCD icons autoloader See Interpreting the Front Panel tape drive See Interpreting the Front Panel load balancing See How Does Backup Work loading cartridges See Loading and Unloading a Cartridge loose connections See A B C D E F G H I J K L M N O P Q R S T U V W X Y Z magazine ejecting See Ejecting the Magazine labeling See Labeling Cartridges and Magazines...

Page 117: ... system status hardware management tools See Monitoring System Status LCD icons See Monitoring System Status lightbar indicator See Monitoring System Status status tab See Viewing System Status A B C D E F G H I J K L M N O P Q R S T U V W X Y Z network problems See Problems with Your Network non operating limits Choose your drive model from Features and Specifications non warranty service See Obt...

Page 118: ...eatures and Specifications phone numbers See Obtaining Technical Support physical specifications Choose your drive model from Features and Specifications power cycling See Power Cycling power requirements Choose your drive model from Features and Specifications power switch appliance See Appliance Management autoloader See Using Your Autoloader tape driveSee Using Your Tape Drive problems diagnosi...

Page 119: ... regulatory information See Regulatory Booklet removing a cartridge See Loading and Unloading a Cartridge repairs See Returning your HP SureStore Tape Drive for Service reset hardware See Emergency Reset software See Settings restore failure appliance from tape drive See Problems with Your Tape Drive protected computers from appliance See Problems with Your Protected Computers protected computers ...

Page 120: ...or condition See Error Condition Signal problems during See If There Are Problems During the Self Test service See Obtaining Service service agreements See Service Agreements Service Form See Customer Service Form setting SCSI ID See Installation Poster settings create administrator name and password See Settings date and time See Settings install software See Settings view appliance settings See ...

Page 121: ...nagement autoloader See Using Your Autoloader tape driveSee Using Your Tape Drive system status hardware management tools See Monitoring System Status LCD icons See Monitoring System Status lightbar indicator See Monitoring System Status status tab See Viewing System Status A B C D E F G H I J K L M N O P Q R S T U V W X Y Z tape backup adding tape drive See Adding a Tape Drive backup log See View...

Page 122: ... Guide appliance See Problems with Your Appliance CD ROM See Problems with Disaster Recovery CD ROM diagnosing See Diagnosing the Problem network See Problems with Your Network protected computers See Problems with Your Protected Computers tape drive See Problems with Your Tape Drive A B C D E F G H I J K L M N O P Q R S T U V W X Y Z unloading a cartridge See Loading and Unloading a Cartridge URL...

Page 123: ...See Interpreting the Autoloader Front Panel Status tab page See Viewing the Status of Protected Computers tape drive See Interpreting the Front Panel Lights warranty See Warranty warranty service See Obtaining Service weight of drive Choose your drive model from Features and Specifications World Wide Web site See Worldwide Online Services write protection See Write Protecting Cartridges A B C D E ...

Page 124: ...e AutoBackup appliance is a computer where information from one or more protected computers is stored This computer contains either one Model PC 25 or two Model PC 100 disk drives and software to manage the files stored on it and to interact with protected computers and consoles Archiving A process where valuable data is written to another media for long term storage This is not the same as backup...

Page 125: ...ter recovery data set The boot floppy needs to be inserted before the computer to be restored is turned on Not all disaster recovery data sets use a boot floppy a bootable CD will be created if the end computer can boot from one bootable CD A CD ROM created as part of a disaster recovery data set This CD ROM should be inserted before the computer to be restored is turned on If there are multiple C...

Page 126: ...tore AutoBackup appliance to determine who owns the backup information stored from a protected computer This becomes important if the information stored from one computer needs to be transferred to a different computer e g the user gets a new computer Before a personal computer can be managed by an AutoBackup appliance the user must provide a unique account name and password This name and password...

Page 127: ...les that don t fall under an exception rule These rules can be created from the Client Backup Agent but only if authorized excluded files Files that are excluded from the backup These are normally temporary files but could also be private files that the client does not want to back up F full backup Full backups include all files on a selected set of drives which always includes the system volume p...

Page 128: ...eb Administration Interface load balancing A feature which ensures a maximum of five scheduled backups at any one time Dial up and manual backups are always processed M manage protected computers A set of tasks available from the Web Administration Interface that allow one to view and or modify certain properties of a specific protected computer including the its backup log backup schedule and com...

Page 129: ...ile elimination The process that identifies files that do not need to be included in the backup for example files such as shared applications that have already been backed up from another networked client remote client A client that is not directly connected to the network for example a laptop user with a dial up connection reset see software reset retention rules Retention refers to how long a fi...

Page 130: ... to initialize HP SureStore AutoBackup Settings tab page A page on the Web Administration Interface containing tasks for updating AutoBackup system information including the network settings and system date and time software reset This returns the AutoBackup software to its state when the system was originally installed This is an advanced function that should only be performed by system administr...

Page 131: ... indicator A yellow icon that indicates a specific property of AutoBackup will soon require attention from an administrator warning threshold see capacity warning threshold Web Administration Interface A set of browser viewable pages accessed through a central URL on the AutoBackup server In addition to an server status indicator and links to help information there are four tab pages providing fur...

Page 132: ...741A External SCSI cable 68 pin to 68 pin LVD SE Ultra2 0 9 meter C5742A External SCSI cable 68 pin to 68 pin LVD SE Ultra2 1 5 meter C5743A External SCSI cable 68 pin to 68 pin LVD SE Ultra2 2 5 meter C5738A SCSI terminator external LVD SE multimode Media C4432A HP CD Recordable media 650 MB C5718A HP DDS 4 data cartridge 40 GB C5709A HP DDS cleaning cartridge C7436A DDS autoloader magazine prelo...

Page 133: ...Ordering Supplies file D ADMIN_ 1 eng admin order htm 2 of 2 5 3 2000 3 33 05 PM ...

Page 134: ...nformation about using the HP SureStore DLT drive please refer to the printed documentation that is supplied with the drive Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to the material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett ...

Page 135: ... or foreign patents 4701745 5016009 5126739 5146221 5414425 5463390 5506580 5532694 5778395 5907672 GB2172127 B904359 3606869 Other patents pending Windows and Windows NT are U S registered trademarks of Microsoft Corp Revision History Edition Date Comments 1 0 February 2000 English only version Tape Backup Home Page file D ADMIN_ 1 eng tape home htm 2 of 2 5 3 2000 3 33 13 PM ...

Page 136: ...ote These are the recommended drives You can also use the HP SureStore DLT 80e Please refer to the documentation provided with the DLT drive for details about specification and operation Model Comparison Tape Backup Features file D ADMIN_ 1 eng tape featur htm 5 3 2000 3 33 18 PM ...

Page 137: ...ingle DDS 4 tape 60 gigabytes of compressed HP SureStore AutoBackup data assuming a 3 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging PRML and Feed Forward Equalizer ensures maximum data integrity Low power con...

Page 138: ...h Speed 50 seconds average file access for any part of a 150 meter tape Operating Limits Temperature 5 C to 35 C 41 F to 104 F Humidity 10 to 80 RH non condensing Maximum Wet Bulb Temperature 26 C 79 F Altitude 0 to 4600 m 0 to 15 000 ft Vibration 0 21 g peak Shock Survival 5 g peak for 3 ms duration Noise Level Less than 5 0 Bel sound power Non Operating Limits Temperature 40 C to 70 C 40 F to 15...

Page 139: ...50 NOM 1 NYCE GOSH Approved FCC Class B Certified VCCI Class 2 C TICK Approved AS NZS 3548 Class 1 LED product IEC 825 1 CE Declaration of Conformity RRL Approved BCIQ Approved DAT40e file D ADMIN_ 1 eng tape dds4 htm 3 of 3 5 3 2000 3 33 20 PM ...

Page 140: ...ng key features Random access to to six cartridges in a compact removable magazine Reliable DAT technology Capacity of 20 gigabytes on a single DDS 4 tape up to 80 gigabytes assuming a 4 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that hel...

Page 141: ...ing DDS 4 Burst Transfer Rate 6 0 MB s asynchronous 40 0 MB s synchronous Search Speed 40 seconds average file access for any part of a 125 meter tape Cartridge Load Unload Time 14 seconds average Cartridge Swap Time 15 seconds average Operating Limits Temperature 5 C to 40 C 41 F to 104 F Humidity 20 to 80 RH non condensing Maximum Wet Bulb Temperature 26 C 79 F Altitude 0 to 4600 m 0 to 15 000 f...

Page 142: ...bility CSA Certification to C22 2 No 950 UL Listed to UL 1950 GS Mark EN60950 IEC 950 NOM 1 NYCE FCC Class B Certified VCCI Class 2 C TICK Approved AS NZS 3548 CE Declaration of Conformity RRL Approved DAT40x6e file D ADMIN_ 1 eng tape dds4x6 htm 3 of 3 5 3 2000 3 33 23 PM ...

Page 143: ...ransfer Rate Sustained without data compression 3 MB s 3 MB s with data compression 6 MB s 6 MB s Burst Transfer Rate Maximum asynchronous 6 MB s 6 MB s synchronous 40 MB s 40 MB s Internal Head Cleaner Yes Yes Feed Forward Equalizer Yes Yes Random access to multiple cartridges No Yes Automated multi cartridge backup No Yes Model Comparisons file D ADMIN_ 1 eng tape model htm 5 3 2000 3 33 25 PM ...

Page 144: ...ring self test Switching on the Drive Switch on the drive using the power switch on the rear panel by pressing the side with the I symbol down and then switch on the computer If There Are Problems During the Self Test Tape Drive Using file D ADMIN_ 1 eng tape using htm 1 of 2 5 3 2000 3 33 27 PM ...

Page 145: ... fault condition If you have just installed the drive check the installation for loose connections and repeat the self test Try the troubleshooting procedures to determine what the problem is If the fault condition persists call for service Tape Drive Using file D ADMIN_ 1 eng tape using htm 2 of 2 5 3 2000 3 33 27 PM ...

Page 146: ...wly means Cartridge loading or unloading Self test in progress The Tape light and Clean light flashing alternately means Tape drive in disaster recovery mode restoring operating system This is not implemented with HP AutoBackup as all AutoBackup hard drives come with the Operating System preinstalled Front Panel Lights file D ADMIN_ 1 eng tape lights htm 1 of 2 5 3 2000 3 33 29 PM ...

Page 147: ...rs Wait for the current operation to finish then insert a different tape and repeat the operation that was being performed If the media caution signal does not show this time it indicates that the original cartridge was nearing the end of its useful life Copy any data you want to keep from the original tape onto a new tape if possible then discard the old tape If the media caution signal appears a...

Page 148: ... until the drive takes the cartridge and loads it 2 Do not try to force the cartridge if it does not load properly The drive will eject the cartridge after about 10 seconds so you can load it again When you insert a cartridge the drive performs a short load sequence This takes about 5 seconds during which the Tape light flashes green When the load sequence is finished the Tape light shows steady g...

Page 149: ...s the tape to the beginning and ejects the cartridge The sequence can take up to 25 seconds for a write enabled cartridge and 10 seconds for a write protected cartridge The sequence may take longer if the tape needs to be rewound first 1 Remove the cartridge and store it in its plastic case 2 Loading And Unloading Tapes file D ADMIN_ 1 eng tape load htm 2 of 2 5 3 2000 3 33 31 PM ...

Page 150: ...els and never stick anything to the cartridge other than in the label area If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge To write protect a cartridge slide the tab on the rear of the cartridge so that the recognition hole is open as shown below Caution Write protection will not prevent a cartridge being erased by bulk erasure o...

Page 151: ... Unload button down for at least 15 seconds Following either of these actions the drive waits until 35 seconds have passed from the time of the first press to give the normal eject procedure a chance to proceed After this period it immediately releases the tape and ejects the cartridge regardless of what operation it was performing The drive is then reset as though you had turned the power off and...

Page 152: ...ch on the rear panel by pressing the side with the I symbol down and then switch on the computer Wait for the autoloader to complete its self test routine during which the front panel lights flash and the display shows the message Self Test The HP SureStore DAT40x6 autoloader alternates this display with its serial number Autoloader Using Your file D ADMIN_ 1 eng tape auto htm 1 of 2 5 3 2000 3 33...

Page 153: ...llation for loose connections and repeat the self test Try the troubleshooting procedures to determine what the problem is If the fault condition persists write down the message displayed on the front panel and call for service Power Cycling To ensure reliable operation do not switch off power to the autoloader while it is reading writing fast searching loading or unloading If the cartridge has ju...

Page 154: ...and indicators Front panel messages Front Panel Controls and Indicators Front Panel Display Magazine Present Light Tape Activity Light Operator Attention Required Light Select Button Load Cartridge Button Front Panel Lights Autoloader file D ADMIN_ 1 eng tape lights_a htm 1 of 17 5 3 2000 3 33 42 PM ...

Page 155: ...l shows the number of the cartridge currently loaded in the drive or the cartridge that you have selected by pressing the Select button repeatedly 2 DC is displayed when data compression is being used for writing WP is displayed when the cartridge is write protected 3 The six numbered boxes on the right of the display are individually lit to show which magazine slots contain cartridges 4 The displ...

Page 156: ...cates the activity of the autoloader s internal tape drive On indicates that a cartridge is present in the drive Fast flashing indicates that the data is being read or written Slow flashing indicates that a cartridge is being loaded or unloaded Off indicates that there is no cartridge in the drive Operator Attention Required Light bottom This amber light indicates warning conditions Front Panel Li...

Page 157: ... in this case The HP SureStore DAT40x6 autoloader also displays the URL for our World Wide Web Support page See Cleaning the Tape Heads for further information Slow flashing indicates one of the following conditions The front panel door is open when it should not be The Close Door message will be displayed in this case There is a cartridge in the tape drive but no magazine is present The Stray Tap...

Page 158: ...sired language Switch on the autoloader and hold down the Select button on the front panel for five seconds to access the Language feature 1 Press the Select button to scroll through the available languages The selected language is displayed in the LCD display If you select Numeric messages will be displayed as numerical codes which are defined below 2 Press the Load button to store the selected l...

Page 159: ...ormation Messages HP SureStore DAT40x6 and Number Codes Messages Note the HP SureStore DAT40x6 autoloader also displays the URL of our World Wide Web Support page with certain messages Status Messages The status messages that appear on the front panel inform you of activity in five areas The self test Magazine activity if the magazine is being checked or ejected Cartridge activity if a cartridge i...

Page 160: ...ureStore DAT40x6 and Number Codes The HP SureStore DAT40x6 autoloader has a language selection feature which allows you to localize the display for French German Spanish Portuguese or Japanese If your language is not supported you can select a Numerical code instead and refer to the Messages section below for an explanation of the code The messages are in alphabetical order but you can jump direct...

Page 161: ...betical order Number Message Type OAR Meaning 1019 At BOD E O A SPACE command encountered BOD Beginning of Data unexpectedly The tape is now positioned at BOD 1018 At EOD E O A READ or SPACE command encountered the EOD End of Data area unexpectedly The tape is now positioned at EOD 8014 Bad Media E F A READ or SPACE command has failed because the tape cartridge is not in DDS format Action Unload t...

Page 162: ...ds 1008 Cleaning S A cleaning cartridge has been loaded into the drive mechanism Config xxy I This message is displayed for two seconds during the power up sequence following the SCSI ID xx is the hex value of the configuration switch setting on the underside of the autoloader y is the autoloader option switch value set on the rear panel of the autoloader 2006 Close Door E F The front panel door i...

Page 163: ...g Ejection 1014 Format S A SCSI command for generating a one or two partition tape is being executed or the drive is changing the size of the partitions on an existing two partition tape FRU 1 Dead E O The controller board for the drive mechanism in the autoloader has failed its self test Action Call for service FRU 2 Dead E O The drive mechanism has failed its self test Action Call for service 30...

Page 164: ... FW Write Fail E F A firmware upgrade failed because of an error in writing a modified upgrade count to the tape Action Try again If it still fails call for service 8023 Wrong FW E F The upgrade firmware is not compatible The drive has not been programmed Illegal FW E F The autoloader has failed to upgrade the drive firmware because the new firmware is incompatible Action Obtain a correct version ...

Page 165: ...ine and placed into the drive mechanism or the drive is loading a cartridge 1016 Locate S The drive is moving the tape to a point specified by the host 1002 Mag Check S The autoloader is examining the magazine to determine which slots are occupied 1001 Mag Eject S The autoloader is ejecting the magazine 1006 Mag Loaded S A magazine is present in the autoloader and the magazine check has been carri...

Page 166: ... Choosing Cartridges 4000 OBDR Mode I S F The drive has switched to HP One Button Disaster Recovery mode and is restoring the operating system 1017 Partition S The drive is switching to the other partition on a two partition tape 8017 Partition 1 too large E O A command to format the tape has failed because the requested size for partition 1 is too large Action Try again with a smaller partition 1...

Page 167: ...conds 1012 Search I The drive is searching for a record filemark setmark or BOD Beginning of Data towards the beginning of the tape in SCSI terms it is responding to a SPACE command with a negative Count field 1011 Search I The drive is searching for a record filemark setmark or EOD End of Data towards the end of the tape in SCSI terms it is responding to a SPACE command with a positive Count fiel...

Page 168: ...idge in the sequence 8019 Tape has DC data E O A READ command has encountered compressed data on the tape and the drive is not currently configured to decompress data The host may have disabled data compression or configuration switch 2 on the underside of the autoloader may be off so the host s ability to control the drive s state is disabled Action Check that the host has not disabled data compr...

Page 169: ...ion Copy any data you wish to keep from the cartridge onto a new cartridge and discard the old cartridge 1010 Write x y 1 S The drive is writing data to tape x y 1 is the cumulative compression ratio since power on or since the compression ratio was last cleared For example Write 2 1 means a compression ratio of 2 1 1 The compression ratio is only displayed after about 1 megabyte of data has been ...

Page 170: ... WRITE FILEMARK or ERASE command has been attempted on a write protected cartridge Action Remove the cartridge and change it to write enabled Front Panel Lights Autoloader file D ADMIN_ 1 eng tape lights_a htm 17 of 17 5 3 2000 3 33 43 PM ...

Page 171: ...nd one cleaning cartridge in each magazine This allows you to perform a full backup up to 20 GBytes for DAT40x6 models and ensures that the tape heads are cleaned once a week Place the required number of cartridges in the magazine so that they point towards the center of the magazine You can use any number of cartridges from 1 to 6 and can place the cartridges in any of the magazine slots However ...

Page 172: ...tridges 3 When the magazine check is complete use either your backup software on the host computer or the autoloader s front panel buttons to select and load a cartridge from the magazine into the drive 4 The drive now performs a load sequence This takes a maximum of 25 seconds from the time the cartridge is inserted to the time the drive is ready to start acting upon the next command from the hos...

Page 173: ...loader Modes of Operation Ejecting the Magazine To eject a magazine press the Eject button The autoloader ejects the magazine However if one of the cartridges is still in the drive mechanism when you press the Eject button the autoloader performs the following sequence of actions first The drive rewinds the tape and updates the tape log unless the cartridge is write protected It then ejects the ca...

Page 174: ...t is immediately unloaded regardless of what operation the drive was performing The cartridge is then returned to its slot in the magazine and the drive is reset as though the power had been cycled Because the forced ejection may interrupt any operation it is possible that the drive will not write an EOD End of Data mark before the cartridge is ejected This will cause loss of data and leave the ca...

Page 175: ...e tab on the rear of the cartridge so that the recognition hole is open as shown below Caution Write protection will not prevent a cartridge being erased by bulk erasure or degaussing Labeling Cartridges and Magazines Ensure that no more than one label is stuck to the label area of the cartridge Use only labels provided with cartridges Never use non standard labels and never stick anything to the ...

Page 176: ...If the label is stuck somewhere other than in the label area the magazine may jam in the mechanism Ensure that the corners of cartridge and magazine labels stick firmly to the surface and do not curl at their edges Care of Cartridge Autoloader file D ADMIN_ 1 eng tape care_a htm 2 of 2 5 3 2000 3 33 48 PM ...

Page 177: ...re designed to withstand 2 000 passes or 100 full backups And because HP DDS cartridges are inexpensive they give DAT the lowest overall cost of ownership of all backup technologies To avoid loss of data and damage to your drive use only cartridges that bear the DDS logo DAT cartridges are for audio use and should not be used for data storage To identify data grade tapes look for the DDS logo on t...

Page 178: ... non standard labels and never stick anything to the cartridge other than in the label area Using Cartridges Only use DDS cartridges in temperatures in the tape drive s operating range from 5 C to 40 C 40 F to 104 F and 20 to 80 relative humidity noncondensing If you expose cartridges to temperatures outside the operating limits stabilize them before you use them To do this leave the cartridges in...

Page 179: ...d storing cartridges above and observe the following guidelines Position the drive where the temperature is relatively stable away from open windows heat sources and doors 1 Avoid leaving cartridges in severe temperature conditions for example in a car standing in bright sunlight 2 Avoid transferring data reading from and writing to cartridges when the temperature is changing by more than 10 C 18 ...

Page 180: ...an the tape heads if the media caution signal flashing amber light is displayed on a tape drive or the Clean Me message is displayed on an autoloader HP SureStore Tape DAT40 DAT40x6 models all have an internal head cleaner and feature many improvements to keep the tape path and heads as clean as possible Cleaning Cartridges Use only an HP cleaning cartridge part number C5709A to clean the tape hea...

Page 181: ...the drive Discard the cartridge after you have used it 50 times or as instructed on the cartridge packaging 2 Note The drive s TapeAlert feature will send a message to your backup application when the tape heads need cleaning or a cleaning cartridge has expired Cleaning the Tape Heads on an Autoloader In addition to regular cleaning use a cleaning cartridge under the following circumstances When a...

Page 182: ...ayed 3 Press the Load Cartridge button to load the cleaning cartridge into the drive The drive will then automatically perform the cleaning cycle The LCD display will display the message Cleaning while the cartridge is in use 4 Eject the magazine and mark the label on the cleaning cartridge to keep a record of how many times it has been used 5 Tape Heads Cleaning file D ADMIN_ 1 eng tape clean htm...

Page 183: ...ature changes such as near an outside door or window For specific environmental limits refer to the specifications for your tape drive model How many times can I use a DDS cartridge The recommended maximum number of passes over any single part of the tape is 2000 In practical terms this is equivalent to about 100 backup operations What types of tape cartridges can I use with my drive Always use DD...

Page 184: ...HP SureStore Data Guardian Administrator s Guide Managing Offsite Tape Backup and Restore file D ADMIN_ 1 eng tape faq htm 2 of 2 5 3 2000 3 33 58 PM ...

Page 185: ...ctly to the page for that component The system has been broken down into five main physical components The Appliance The physical box that is purchased The Protected Computers The existing PC s that use the appliance for backup purposes The Disaster Recovery CD ROMs The system of restoring the protected computers from a serious failure The Network The connection between the appliance and the prote...

Page 186: ...opyright All rights reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Copyright Copyright 1999 2000 Hewlett Packard All rights reserved Previo client backup software copyright 1998 2000 Stac Software Inc All rights reserved Includes one or more U S or foreign patents 4701745 5016009 5126739 5146221...

Page 187: ...y protected computer using the new encrypted file system available with Windows 2000 NTFS version 5 cannot be backed up or restored If a system is configured with mixed SCSI and EIDE hard disk drives then disaster recovery is only supported for systems with no more than three disks The appliance is unable to backup partitions it cannot see This includes non Microsoft partitions and MS partitions t...

Page 188: ...ightbar on top of the appliance How does it appear Solid Green Solid Amber Blinking Amber Off If the symptoms are changing are any of the following occurring The appliance keeps rebooting Green Lightbar Please examine the LCD on the appliance How does it appear Lit with icons Lit but blank Unlit Solid Amber Lightbar Please examine the LCD on the appliance How does it appear Unlit This is the appli...

Page 189: ...erface Card Failure Lit with the message Secondary HDD Failure Unlit Lightbar Please examine the LCD on the appliance How does it appear Unlit This is the appliance s normal unpowered state Lit and with other icons Green Lightbar LCD lit with icons Examine the square on the left side of the LCD What does it look like Click on the appropriate icon below Green Lightbar LCD lit but blank Does the app...

Page 190: ...tes The disk and network icons should be present Yes No Green Lightbar LCD lit with three or four squares What other icons are present The network icon is missing Active network icon This component is working properly Inactive network icon Active hard disk icon This component is working properly Inactive hard disk icon Annotated Diagrams of Appliance This is the front of the appliance Troubleshoot...

Page 191: ...This is the rear of the appliance Troubleshooting Diagnosis file D ADMIN_ 1 eng trouble diag htm 5 of 6 5 3 2000 3 34 16 PM ...

Page 192: ...ered when using the appliance visit the appliance troubleshooting page For more general questions about any part of the system visit the Frequently Asked Questions section Troubleshooting Diagnosis file D ADMIN_ 1 eng trouble diag htm 6 of 6 5 3 2000 3 34 16 PM ...

Page 193: ... Run the AutoBackup Installation utility on a networked PC Configure the appliance s settings If this is not the case do you see one of the following symptoms The appliance cannot be found on the network Back to top Power On The state of the appliance when it has been plugged in and before it begins its bootup procedures When the appliance is plugged in but not switched on the LCD is unlit and the...

Page 194: ...the bottom right corner of the window and working their way round in a clockwise fashion The first square is solid with an eggtimer icon next to the window This is the BIOS self test stage The appliance beeps 1 The second square is solid with the eggtimer icon sill shown This is the OS boot stage 2 The third square is solid and the hard disk icon is shown 3 The fourth square is solid and both the ...

Page 195: ...ance are there any issues with the application Check for these symptoms Administrator s console hung but pointer still moving Has the Operating System hung Check for these symptoms Appliance powered up but admin console cannot be loaded Are there any disk errors Check for these symptoms The hard disk icon on the LCD has a cross through it Errors are generated during use Is there a network error Ch...

Page 196: ...not illuminated The LCD is unlit Check that the power cord is plugged in and that the appliance is turned on If this is not the issue there is a possible hardware failure Try resetting the power to the appliance If this fails contact HP The lightbar is not illuminated The LCD is lit and the booting boxes are displayed There is a problem with the LEDs in the lightbar They may have failed or the pow...

Page 197: ...failure mode occurs It may be that the switch is broken Ensure this switch is closed before booting the appliance Note If the bezel was opened while the appliance was powered on then the next time it boots the appliance will shut down after one square If it is rebooted again then it will boot properly There is an error with the BIOS self test The Operating system cannot boot Try resetting the powe...

Page 198: ...hould be doing something If other computers are unable to connect to the appliance then check that the connection to the network is in place Also check the connecting cable is good by replacing it with a known good cable If the network icon is blinking and the administrators browser is unable to connect there is a problem with the PC that you are using to browse the appliance If the appliance can ...

Page 199: ...e by pressing its power button four times and at the prompt on the LCD press the power button four more time This will enable you to reconfigure the network settings If the DHCP server method was not successful then when configuring the network settings use the static IP address option This appliance or another on the network has the same TCP IP address as that of another computer on the network C...

Page 200: ...e to get more information on the problem and what to do about it If this doesn t provide enough assistance please contact HP Blinking amber Lightbar and LCD message SCSI Interface Card Failure The hardware has been incorrectly assembled Click on the Status tab in the Web admin interface to get more information on the problem and what to do about it If this doesn t provide enough assistance please ...

Page 201: ...strator s console not the appliance The browser may be incorrectly configured See The appliance cannot be accessed over the network LCD indicates disk error Appliance generates errors whilst operating If there was a problem with the primary disk the appliance would reboot and attempt to rebuild the data If there was a serious problem with the primary disk the machine would not boot and this icon w...

Page 202: ...ured incorrectly Check your browser settings Set the configuration so that all internal addresses used by the browser are sent directly rather than through the proxy In Netscape this is done through the Edit Preferences menu choice Select Advanced and then Proxies In IE4 this is done through the View Internet Options menu choice Select the Connection tab and check the Bypass proxy server for local...

Page 203: ...address The clients on the other side of a router cannot find the appliance any more The method of reestablishing the connection is to find the TCP IP address from the appliance this is displayed during bootup and reinstall the client software using this new address Unfortunately if the address has changed once then it is likely to change again at a later point in time Therefore the recommended ac...

Page 204: ...ith the default options The recommended browsers are Internet Explorer 4 Netscape 4 or more recent versions of the two If there is a problem what symptoms are there The install program displays the message Insufficient disk space Insufficient network capability message received The web browser displays an error Cannot find server The install program displays the message that disaster recovery will...

Page 205: ...oft Outlook during my AutoBackup backup The appliance refuses to backup files folders The client cannot backup another non Microsoft partition The agent setup download was very slow but after the agent was installed the backup speed was very fast Back to top Restoring Client Data Clients can restore backed up data in two ways They can use drag and drop from the AutoBackup icon in Windows Explorer ...

Page 206: ...o that it does not use the web proxy for intranet web addresses On Netscape this can be done through the Edit Preferences menu and on IE4 through the View Internet Options menu The install program displays the message that disaster recovery will be unavailable due to compression With Windows 95 98 the file compression system prevents disaster recovery backups being created Most systems don t use t...

Page 207: ...s The client was not connected to the network during the scheduled backup time window This has been noted in the event log The backup itself has been canceled and has not been rescheduled There are two ways which backup can be manually triggered Right Click on the file folder to be backed up and select Backup to HP AutoBackup Double click on the Backup icon and click on the Backup now button The c...

Page 208: ... for accounts that no longer require backup and can be deleted Alternatively you may decide to physically increase the capacity by installing another appliance on the network and will be able to migrate a few accounts to the new appliance There is a message telling me not to use Microsoft Outlook during my AutoBackup backup This will occur when Microsoft Outlook is used while the backup process is...

Page 209: ...ent to those expected The files could be different in the following ways Different filenames Different content Different size Different properties Different location Each of the properties mentioned above can change over time For example the files may have moved locations between backups The file can be different each time it is backed up Make sure you have selected the correct one For example if ...

Page 210: ...ue to lack of disk space Due to the compression used when storing the backed up data there is a requirement of additional space needed on the disk to which the data is being restored The disk requires free disk space approximately 2x the size of the file to be recovered otherwise the recovery will fail Troubleshooting Protected Computers file D ADMIN_ 1 eng trouble trouble2 htm 7 of 7 5 3 2000 3 3...

Page 211: ... A prompt will appear on the administrator s console and on the LCD display Caution CD re recordable media can only be read on CD RW compatible CD drives Exceptions For protected computers which boot from SCSI CD ROM drives disaster recovery floppy disks must be used first They must also have their drivers copied onto the disk Details of how to do this can be found in the disaster recovery by flop...

Page 212: ...g bootable CD ROM disks and using them to help re create the information on the hard disk of the protected computer Insert the disaster recovery CD ROM before the machine boots up Follow the instructions on screen If there are problems what are the symptoms The computer doesn t boot from the CD drive The installation process begins but crashes The computer doesn t have a CD drive Back to top Creat...

Page 213: ...riting the media This could happen because of an error on the appliance or more likely because the process timed out If the disks are not swapped over within a 1 hour window the task is canceled This is to prevent the appliance from neglecting its backup obligations The current CD is taking a very long time to write The standard time to write a CD to full capacity at x2 speed is 60 minutes If it h...

Page 214: ...e during bootup to bring up the boot menu If this does not work use F2 to bring up the BIOS settings menu Change the settings so that the computer checks the CD ROM as a bootable drive and the boot order is set Before exiting and saving these new settings insert the first disk in the disaster recovery set if appropriate Once exited the computer should boot from the CD ROM For Toshiba computers ins...

Page 215: ...e networking install the AutoBackup Agent using the Re install from existing backup account option and then perform a system rollback with the restore all files option selected Creating Disaster Recovery floppies The disk hasn t been written to When downloading the DR floppy image from the web administration page either run the program without saving it or save it onto the hard disk Do not save it...

Page 216: ... cannot be recovered using disaster recovery methods until one is added The appliance doesn t have a floppy drive The disaster recovery floppy must be created on the local client that is running the administrator s console This client is the system that requires the floppy disk drive Troubleshooting Disaster Recovery CDs file D ADMIN_ 1 eng trouble trouble3 htm 6 of 6 5 3 2000 3 34 24 PM ...

Page 217: ...ys on DLT At power on all the left right side lights continually flash At power on none of the lights come on DLT The system fails to recognize the drive DLT The drive will not accept a tape cartridge Back to top Backing Up the Appliance The appliance automatically gets backed up on tape if it has detected a drive present with a tape loaded If there is a problem what are the symptoms Tape Full mes...

Page 218: ...he tape drive during its life DDS Amber cleaning light or cleaning issue DDS Drive making noises DDS Drive no detected timeouts no response from drive DDS Drive speed or capacity problem DDS Lights on drive DDS Problem with tape media DDS Problem writing to or reading media DLT The tape drives Use Cleaning Tape light stays on For information about using and maintaining the drive and further troubl...

Page 219: ...ve What is the state of the drive No response from drive Drive detected but not responding Drive not detected Drive not seen on SCSI bus SCSI Timeouts being reported Back to general issues Back to top DDS Drive speed or capacity problem What is the state of the drive Backup is very slow Back to general issues Back to top DDS Lights on drive What is the state of the drive Amber cleaning light is on...

Page 220: ...r reading media What is the state of the drive Amber cleaning light is on Solid Amber cleaning light is flashing Cleaned drive but the cleaning light comes back on Won t write to media media appears write protected Unable to read pre written media from same drive written some time ago Back to general issues Back to top Installing the Tape Drive DLT At power on all the left right side lights contin...

Page 221: ...ator s console The tape is full Remove the current cassette and insert another one to write further information DDS unit inactive when should be writing If the tape is write protected then it will not perform any operation when trying to write to it The appliance should alert the administrator by displaying a message on the administrator s console To write to the tape remove the write protect If t...

Page 222: ...conds Both LEDs lights continue to flash until the self test completes successfully Then do this Turn the tape drive off and then on again If the problem persists call for service If your drive is an Autoloader also make a note of the error message on the front panel If the drive reset was not successful then call for service Cleaned drive but the cleaning light comes back on First check Check cle...

Page 223: ...to new environment before using If the error condition still shows see Cleaned drive but the cleaning light comes back on then check the cleaning cartridge has not expired If this was not successful then call for service Cleaning cartridge ejects in less than 20 seconds First check Check if the cleaning tape has expired Cleaning cartridges have a maximum number of uses usually 50 Check cleaning ca...

Page 224: ...oesn t happen it is probably because one of the drives is either writing tapes that are out of specification or is unable to read tapes written in specification First check Check which backups have been affected by this Check which drive is writing tapes out of specification Try reading a known good non critical write protected tape in each or all drives an out of specification drive may have prob...

Page 225: ...ckup might appear to stop whilst the head clean is taking place and you may hear noises made by the head cleaner First check Check drive has been cleaned using a recommended cleaning cartridge Check age condition and type of the media Check the environmental conditions for the drive the media Then do this Clean the drive Use recommended new media Correct environmental conditions and or ensure tape...

Page 226: ...able to swap in try this to confirm whether it is a drive or power problem If power LED still off then call for service Tape ejected immediately First check Check that the correct media is being used A DDS 4 drive will not accept 60m DDS 1 media Check that the tape has not snapped see diagram below A cassette with a snapped tape typically has pulled the tape inside and no tape is visible Troublesh...

Page 227: ...uccessful then call for service Unable to format media First check Check the write protect tab on the cartridge Check the error message from the backup application that is attempting the format Check the number of loads this tape has done 99 Then do this If you were trying to write to a write protected cartridge Remove the write protection or use another tape The tape cartridge is not data grade A...

Page 228: ...apes including cleaning tape First check Check that there isn t already media in the drive Check whether the tape is appropriate to that drive DDS 4 tapes for DDS 4 drives etc Check power connected Check fuse Check power cord Will the tape eject with a force eject Press the eject button 3 times within 5 seconds or hold the eject button down for 10 seconds Check if the drive has a hardware problem ...

Page 229: ...ry this to confirm drive or power problem Push the unload button and if the tape doesn t eject hold the unload button for approximately 10 seconds to force eject If this fails turn the power off and on again Power cycle the drive If the tape is eventually ejected discard the old tape and restart the operation with a different tape Only use new recommended media Correct environmental conditions and...

Page 230: ...ine in the drive Check the LCD display on the front of the drive for advisory messages Check power connected Check fuse Check power cord Will the tape eject with a force eject Then do this Ensure power to the drive check plugged in and switched on change power cable Power cycle the drive If another drive is available to swap in try this to confirm drive or power problem Push the unload button and ...

Page 231: ...s not successful then call for service No response from drive First check Check that the SCSI ID is not set to 7 Check correct cable is being used Check cabling Check SCSI bus is terminated properly Check that all the necessary drivers have been loaded on the appliance Check if the drive is faulty Make sure that the HP Surestore tape drive is the only item connected to the HP AutoBackup via the SC...

Page 232: ...heck Check the SCSI IDs of all devices on the bus Other device with clash of address would disappear as well Check correct cable is being used Check cabling Check SCSI bus terminated properly Check if the drive is faulty Then do this Terminate the SCSI bus correctly Change to recommended cable Check cable secured properly If more than one device present ensure each device has its own SCSI ID It is...

Page 233: ... is connected to the tape drive Check that the SCSI connectors have no bent pins Check that the SCSI cable is less that 2 5m in length Then do this Terminate the SCSI bus correctly Change to recommended cable Check cable secured properly If more than one device present ensure each device has it s own SCSI ID It is recommended that only one device is connected to the appliance on the SCSI bus If th...

Page 234: ... affect the reliability of your backup Humidity of the usage or storage environment can have a particularly severe effect on the media Worst of all is the result of moving the media out of a cool storage area into a warm humid usage environment A microscopic film of condensation will form on the surface of the media and this will usually cause the tape surface to stick to the smooth surface of the...

Page 235: ...rs the devices may not appear or might intermittently disappear off the SCSI bus This may result in data corruption or failed backups HP Surestore tape drives have a SCSI terminator attached to the back of the drive If the tape drive is on the end of a SCSI cable then the terminator on the drive terminates the SCSI bus Check the drive documentation to ensure that this terminator is attached SCSI C...

Page 236: ... much faster than the download time of the client side agent software Back to top Related Issues There is no network icon on the appliance The network icon on the appliance doesn t blink The network icon on the appliance has a cross through it Unable to connect to appliance for network restore from disaster recovery CD ROMs Back to top General Problems Troubleshooting Network file D ADMIN_ 1 eng t...

Page 237: ... static IP address and if this is changed and clients are trying to communicate with the appliance through routers then these protected computers will try to talk to the previous address and will not receive any answer Clients on the same sub net will be automatically updated The solution to this problem is either to change the IP address of the appliance back to what it was when the clients could...

Page 238: ... Preferences menu choice Select Advanced and then Proxies In IE4 this is done through the View Internet Options menu choice Select the Connection tab and check the Bypass proxy server for local Intranet addresses checkbox Back to general issues Back to top Related Issues Unable to connect to appliance for network restore from disaster recovery CD ROMs If a set of disaster recovery CD ROMs have bee...

Page 239: ... the following list The Appliance Protected Computers Disaster Recovery CD ROMs Tape Drive Network General Question Or click on the image map below Troubleshooting Frequently Asked Questions file D ADMIN_ 1 eng trouble faq htm 1 of 14 5 3 2000 3 34 36 PM ...

Page 240: ... drive Q Why can t I create disaster recovery CD ROMs Q Why is the lightbar not green Q What do the boxes on the appliance LCD mean Q My appliance has lost all its data What do I do now Q How do I reset the network configuration settings for the appliance Why aren t the tape backup schedules set The default backup schedules are Device Default Schedule DAT40 and DLT 80 tape drives 23 00 on Mon Tue ...

Page 241: ...ity on the Installation CD ROM will need to be run again Note this will NOT destroy any backup accounts or data stored on the appliance How does the administrator find out a client s password A clients password cannot be accessed by the administrator The administrator does have the power to clear the password allowing a new one to be entered in its place Clearing an account password removes the ex...

Page 242: ...he software on the appliance has been designed so that minimal administration is required However there are some tasks which still require an administrator such as changing users password deleting redundant accounts etc Details about these tasks can be found at this page in the administrator s guide How does the administrator find out account details When you click on the Manage Protected Computer...

Page 243: ... baseline backup was performed for that account or the last full backup was more than 7 days ago Disk Usage The percentage of total available backup space used by this account This value is recalculated once per day therefore it may not accurately reflect the current state of the backup vault This information will appear in red if disk space used for this account exceeds its capacity limit You now...

Page 244: ...erformance of the appliance and is therefore not recommended Also consider that when restoring files free disk space up to 2x the size of the stored data is required in order to recreate the file This would mean that a 2 GB file would require 4 GB of free disk space on the protected computer If this free space was not available then the restore operation would fail It is important to make sure tha...

Page 245: ...the email server will not have the emails backed up unless the email server is protected Programs that store the data locally will have the emails backed up as long as the file in which they are saved is not locked for exclusive access at the time the computer is backed up How do clients get added to the appliance Clients can be added to the appliance in one of two ways The first is by accessing t...

Page 246: ...other IDs are acceptable and that the SCSI terminator is firmly screwed in 2 Plug one end of the SCSI cable into the SCSI connector on the HP SureStore AutoBackup appliance and attach the other end to the tape drive 3 Attach the power cord to the tape drive 4 Switch on the tape drive and reboot the HP SureStore AutoBackup appliance 5 Why can t the appliance back up to my tape drive Check that ther...

Page 247: ... the account details If the appliance has lost all its data then there should not be any accounts To restore saved appliance data there are two options If a tape drive has been used to backup the appliance then the data could be restored from the tape This page will explain how to do this Otherwise all the users need to register again and perform a baseline backup Protected Computers Q Why can t I...

Page 248: ...hen retry For Windows 2000 the following symptoms are displayed If RPC is disabled and the install Agent is downloaded and run then instead of the Agent Setup Screen the user will see an empty page and Done in the status line If RPC is enabled for the download but disabled before the installation begins then the user will see the error message Setup is unable to detect the HP AutoBackup Server Err...

Page 249: ...ery CD ROM set of disks once created Q How do I create a disaster recovery floppy disk Q Why is the recovery from the disaster recovery disks taking so long Q After recovery I seem to have created a new account How do I get my old one back How do I create a disaster recovery CD ROM Refer to this page of the administrators guide How do I use the disaster recovery CD ROM set of disks once created In...

Page 250: ... Tape Drive Q How do I back up my appliance Q Why is the tape drive s amber light on Q How is a backup tape device attached to the appliance Q Why can t the appliance back up to my tape drive How do I back up my appliance This page in the administrator s guide will explain how to back up the appliance using a tape drive Why is the tape drive s amber light on The amber light on the tape drive indic...

Page 251: ...configuration so that all internal addresses used by the browser are sent directly rather than through the proxy In Netscape this is done through the Edit Preferences menu choice Select Advanced and then Proxies In IE4 this is done through the View Internet Options menu choice Select the Connection tab and check the Bypass proxy server for local Intranet addresses checkbox How do I reset the netwo...

Page 252: ... through the proxy In Netscape this is done through the Edit Preferences menu choice Select Advanced and then Proxies In IE4 this is done through the View Internet Options menu choice Select the Connection tab and check the Bypass proxy server for local Intranet addresses checkbox General Questions Q What is the HP Customer Care Center number Q What other products are available What s the HP Custo...

Page 253: ...dware Environmental alerts Capacity Management Alerts Capacity Warning Capacity Critical Capacity Filled Backups Disabled Critical Disk Failure Capacity License Violation Alert Summary Message Alerts Web LCD and Status Light Alert Details Message Clearing Criteria Troubleshooting Alert Messages file D ADMIN_ 1 eng trouble alerts htm 1 of 23 5 3 2000 3 34 44 PM ...

Page 254: ... YES Critical LCD YES Status light Flashing YELLOW You have used 100 of the available backup capacity on this HP SureStore AutoBackup system and backup services have been disabled It is recommended that you purchase an additional HP SureStore AutoBackup system and transfer some of your protected computers to the new system You can then free up backup capacity by deleting the transferred protected ...

Page 255: ... Cartridge Incorrect Tape Cartridge Type SCSI Interface Card Failure There are a number of possible detail messages for summary messages marked the link takes you to the first one Alert Summary Message Alerts Web LCD and Status Light Alert Details Message Clearing Criteria Failure During Tape Backup Web YES Critical LCD YES Status light Flashing YELLOW Your appliance backup to tape failed Due to t...

Page 256: ...his backup set cannot be used to recover your HP SureStore AutoBackup system The failure was due to a hard disk error while copying the disk contents to the tape cartridge This is likely to be due to a hardware error in your appliance You must contact Hewlett Packard User initiated via detailed message page Failure During Tape Backup Web YES Critical LCD YES Status Light Flashing YELLOW Your appli...

Page 257: ...recovery from tape has failed The failure was due to an error that occurred while reading data which the tape drive cannot correct Try cleaning the tape drive and repeating the appliance recovery and if this does not work then try the appliance recovery using a different backup cartridge set If the appliance recovery continues to fail then contact Hewlett Packard User initiated via detailed messag...

Page 258: ... You need to insert the next cartridge in the backup set and the backup job will then continue User inserts next cartridge into tape drive or Tape job canceled by spanning timeout DR CD ROM wizard etc Insert Next Tape Cartridge Web YES Critical LCD YES Status Light Flashing YELLOW The current cartridge in the backup set has been successfully recovered and the restore job is waiting until you inser...

Page 259: ...e Clearing Criteria Duplicate network settings detected Web YES Critical LCD YES Set LCD LAN icon to failed Status Light Flashing YELLOW Another system on the network has the same TCP IP address and may prevent network access with your HP SureStore AutoBackup system Resolve this network settings clash by changing the TCP IP address of one of the clashing systems When TCP IP address conflict is res...

Page 260: ...xxx mac_address Web YES Info LCD YES Status Light GREEN If system networking unconfigured then display this alert after successful boot showing MAC address to correspond with MAC address shown in SetupIP AutoBackup selection list Show PC25 or PC100 depending on the license type When HP SureStore AutoBackup Setup Utility used to configure initial networking settings CD ROM Alerts Insert Blank CD R ...

Page 261: ...ocess was auto reset Web YES Critical LCD NO Status Light GREEN DR CD ROM creation process aborted exceeded 1 hour timeout waiting for the next CD media to be inserted Restart the CD creation process from the beginning User initiated via detailed message page Software Reset Update Alerts System software Auto repaired System software Rebuild update successful Disk repair successful System software ...

Page 262: ...recover the backup data by performing an appliance recovery from tape if you have a tape backup of your HP SureStore AutoBackup system User initiated via detailed message page System software rebuilt Web YES Info LCD NO Status Light GREEN Your HP SureStore AutoBackup system software was successfully repaired updated after a manual software reset with data deletion or CD ROM software update to a ne...

Page 263: ...e installation again click the following hyperlink User initiated via detailed message page Installation of the software update succeeded Web YES Info LCD NO Status Light GREEN The software update installation succeeded and your HP SureStore AutoBackup system is now using the new software User initiated via detailed message page Repeat button sequence to confirm reset Web YES Critical LCD YES Stat...

Page 264: ...liance initializes correctly Retention Job Failed Web YES Critical LCD YES Status Light Flashing YELLOW An internal error occurred during the retention job Some parts of program code may be missed or corrupted To repair a corruption of the system software you can manually reset the system software using the Advanced Administration options User initiated via detailed message page Retention Job Fail...

Page 265: ... that the tape backup completes before the retention job is scheduled to start You can use the Advanced Administration console to check the scheduled start time of the retention job User initiated via detailed message page Retention Job Failed Web YES Critical LCD YES Status Light Flashing YELLOW The retention job failed to run because the tape backup was still running when the retention job was s...

Page 266: ...rity check had completed You must use the Manage Tape Backup and Recovery administration task to change the tape backup schedule to a different time of day so that the integrity check completes before the tape backup job is scheduled to start or the tape backup completes before the integrity check is scheduled to start You can use the Advanced Administration console to check the scheduled start ti...

Page 267: ... volts Crossed lower critical 12 volts Back to Normal 12 volts Crossed upper noncritical 12 volts Crossed upper critical 12 volts Crossed lower noncritical 12 volts Crossed lower critical 12 volts Back to Normal 5 volts Crossed upper noncritical 5 volts Crossed upper critical 5 volts Crossed lower noncritical 5 volts Crossed lower critical 5 volts Back to Normal 3 3 volts Crossed upper noncritical...

Page 268: ...therboard temperature drops below high warning threshold default 43C Baseboard temperature Crossed upper critical Web YES Critical LCD YES Also display temperature icon Status Light Flashing YELLOW Baseboard temperature Crossed upper critical Please click on the URL below to get details Help configuring thresholds for Baseboard Temperature If temperature rises above 48C then system performs an aut...

Page 269: ...ease click on the URL below to get details Help configuring thresholds for 12 volts User initiated via detailed message page or Automatically cleared when power supply auto adjusts to correct problem 12 volts Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW 12 volts Crossed upper critical Please click on the URL below to get details Help config...

Page 270: ...ls Help configuring thresholds for 12 volts User initiated via detailed message page or Automatically cleared when power supply auto adjusts to correct problem 12 volts Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW 12 volts Crossed upper critical Please click on the URL below to get details Help configuring thresholds for 12 volts If 12V vol...

Page 271: ...etails Help configuring thresholds for 5 volts User initiated via detailed message page or Automatically cleared when power supply auto adjusts to correct problem 5 volts Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW 5 volts Crossed upper critical Please click on the URL below to get details Help configuring thresholds for 5 volts If 5V volt...

Page 272: ... configuring thresholds for 3 3 volts User initiated via detailed message page or Automatically cleared when power supply auto adjusts to correct problem 3 3 volts Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW 3 3 volts Crossed upper critical Please click on the URL below to get details Help configuring thresholds for 3 3 volts If 3 3V volta...

Page 273: ...lp configuring thresholds for CPU I O Voltage User initiated via detailed message page or Automatically cleared when power supply problem is resolved CPU I O Voltage Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW CPU I O Voltage Crossed upper critical Please click on the URL below to get details Help configuring thresholds for CPU I O Voltage...

Page 274: ...to get details Help configuring thresholds for CPU CORE Voltage User initiated via detailed message page or Automatically cleared when power supply problem is resolved CPU CORE Voltage Crossed upper critical Web YES Critical LCD YES Also display voltage icon Status Light Flashing YELLOW CPU CORE Voltage Crossed upper critical Please click on the URL below to get details Help configuring thresholds...

Page 275: ...c shutdown CPU CORE Voltage Back to Normal Web YES Warning LCD YES Status Light GREEN CPU CORE Voltage Back to Normal Please click on the URL below to get details Help configuring thresholds for CPU CORE Voltage Automatically cleared after 5 seconds Chassis Intrusion Web YES Critical LCD YES Also display chassis intrusion icon Status Light Flashing YELLOW Chassis Intrusion Automatic shutdown occur...

Page 276: ...test information regarding HP products and services and can provide support under HP s comprehensive menu of reseller services If your dealer is not able to help you can obtain support from HP directly either through online services or by telephone Obtaining Service Please use the correct Customer Service Form shown below to collect the details that our Customer Service Representative will need to...

Page 277: ...rchase A description of the product fault A contact name for details of the failure A contact telephone number The full address of where the product is located Certain component parts of the HP SureStore AutoBackup appliance are considered to be Field Replacement Units FRU The on site HP representative will be able to change an FRU component part if found to be faulty and give general technical as...

Page 278: ... drive to HP any damage caused as a result of inadequate packaging is your responsibility Use the original packing materials whenever possible Worldwide Online Services HP offers electronic services that give you a fast interactive way to access information and help on setup configuration installation and operation of your product The online services are available on the World Wide Web World Wide ...

Page 279: ...r you can fax the completed form to the Customer Service Center Contact Information Company or Organization Contact Person Title e g Mr John Smith Network Administrator Contact Telephone Number Fax Number E Mail Address Mailing Address AutoBackup Appliance Information Model Name e g HP SureStore AutoBackup PC 25 Serial Number Date Purchased How To Contact HP Service Support Form Autoloader file D ...

Page 280: ...or Message LCD Display Message Status IP Address of HP AutoBackup Type of Network Connection Detailed Description of Problem How To Contact HP Service Support Form Autoloader file D ADMIN_ 1 eng contact svc_auto htm 2 of 2 5 3 2000 3 35 22 PM ...

Page 281: ...ll or you can fax the completed form to the Customer Service Center Contact Information Company or Organization Contact Person Title e g Mr John Smith Network Administrator Contact Telephone Number Fax Number E Mail Address Mailing Address Tape Drive Information Model Name e g HP SureStore DAT40e Model Number e g HP C5683B Serial Number How To Contact HP Service Support Form Tape Drive file D ADMI...

Page 282: ...ode Generated Does the problem occur every time you try the operation What type of media are you using Brand Capacity Batch No What result do you get when you try a new cartridge If you have an autoloader are all cartridges affected the same way Detailed Description of Problem How To Contact HP Service Support Form Tape Drive file D ADMIN_ 1 eng contact svc_tape htm 2 of 2 5 3 2000 3 35 34 PM ...

Page 283: ...e in the following languages English French Spanish Portuguese English Internet E mail Send messages to HP SureStore technical support at SureStore_Support HP Loveland om10 om hp com Messages are usually answered within 48 hours QuickFAX Faxback Service Use this automated system to request product information or technical support documents to be faxed to you Telephone 1 800 368 9673 or 1 970 635 1...

Page 284: ...m hp com Les messages obtiennent généralement une réponse en moins de 48 heures Service de réponse automatique par fax QuickFAX Utilisez ce système automatisé pour obtenir par télécopie des informations produit et des documents relatifs à l assistance technique Téléphone 1 800 368 9673 ou 1 970 635 1510 Télécopie Les télécopies reçoivent une réponse dans les 48 heures Numéro de télécopie 1 970 667...

Page 285: ... fax QuickFAX Utilice este sistema automático para solicitar que se le envíe por fax información sobre productos o documentos de soporte técnico Teléfono 1 800 368 9673 o 1 970 635 1510 Fax Los faxes se responden en 48 horas Número de fax 1 970 667 0997 Dirección postal HP SureStore Technical Support 815 14th Street SW Bldg E Loveland CO 80537 USA Teléfono de asistencia Horas de atención Lunes a V...

Page 286: ...e técnico sejam enviadas por fax para você Telefone 1 800 368 9673 ou 1 970 635 1510 Fax Faxes são respondidos dentro de 48 horas Número do fax 1 970 667 0997 Endereço para correspondência HP SureStore Technical Support 815 14th Street SW Bldg E Loveland CO 80537 USA Suporte por telefone Horário de operação Segunda sexta 7 00 17 00 horário central Telefone 1 970 635 1000 Clientes canadenses 1 905 ...

Page 287: ...sistance in the following languages English French German Italian Spanish Portuguese English Telephone Support There is no charge for technical support during the warranty period a per incident charge applies after the warranty period Hours of Operation Monday Friday 8 30 18 00 Central European time Austria German 0660 6386 Belgium Dutch 02 626 88 06 Belgium French 02 626 88 07 How To Contact HP A...

Page 288: ...23 Sweden English 08 619 2170 Switzerland French German Italian 0848 80 11 11 United Kingdom English 0171 512 5202 Other European Countries English 44 171 512 5202 French Assistance téléphonique L assistance technique est gratuite pendant la période de garantie un forfait par incident s applique après la période de garantie Horaires de disponibilité Lundi Vendredi 8 h 30 18 h 00 heure européenne c...

Page 289: ...me Uni anglais 0171 512 5202 Russie 095 923 5001 Suède anglais 08 619 2170 Suisse français allemand italien 0848 80 11 11 Autres pays européens anglais 44 171 512 5202 German Telefonische Unterstützung Kostenlose technische Unterstützung während der Gewährleistungsfrist Nach der Gewährleistungsfrist wird pro Anfrage eine Gebühr berechnet Geschäftszeiten Montag Freitag 08 30 18 00 Uhr Mitteleuropäi...

Page 290: ...glisch 08 619 2170 Schweiz Französisch Deutsch Italienisch 0848 80 11 11 Spanien Spanisch 902 321 123 Tschechien 02 471 7321 Ungarn 01 252 4505 Andere Länder in Europa Englisch 44 171 512 5202 Italian Assistenza telefonica Durante il periodo di garanzia l assistenza tecnica viene fornita gratuitamente Trascorso tale periodo viene applicata una tariffa per intervento Orario d apertura Lunedì Venerd...

Page 291: ...001 Spagna Spagnolo 902 321 123 Svezia Inglese 08 619 2170 Svizzera Francese Tedesco Italiano 0848 80 11 11 Regno Unito Inglese 0171 512 5202 Altri paesi europei Inglese 44 171 512 5202 Spanish Teléfono de asistencia Durante el período de garantía la asistencia técnica se presta sin cargo después del período de garantía se efectuará un cargo según prestación Horas de atención Lunes a Viernes de 8 ...

Page 292: ...no Unido Inglés 0171 512 5202 República Checa 02 471 7321 Rusia 095 923 5001 Suecia Inglés 08 619 2170 Suiza Francés Alemán Italiano 0848 80 11 11 Otros países europeos Inglés 44 171 512 5202 Portuguese Suporte por telefone Não é cobrado nada pelo suporte por telefone durante o período da garantia uma taxa por incidente é aplicada após o período da garantia Horário de operação Segunda Sexta 8 30 1...

Page 293: ...3 98 53 Holanda Holandês 020 606 8751 Irlanda Inglês 01 662 5525 Itália Italiano 02 2 641 0350 Noruega Inglês 22 11 6299 Portugal Inglês 01 441 7199 Reino Unido Inglês 0171 512 5202 Suécia Inglês 08 619 2170 Suíça Francês Alemão Italiano 0848 80 11 11 Outros países europeus Inglês 44 171 512 5202 How To Contact HP America s file D ADMIN_ 1 eng contact europe htm 7 of 7 5 3 2000 3 35 45 PM ...

Page 294: ...an Korea Malaysia New Zealand Philippines Singapore Taiwan ROC Thailand Vietnam Australia Bulletin Board Download software firmware and support documents and leave messages for technical support Telephone 03 9890 0276 HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 03 9272 2...

Page 295: ...ÒÃÇÌØÉèµÄ Ô ÕæÏµÍ Äú ÉÃâ ÑË È úÆ ÐÅÏ ò ÊõÖ ÖËµÃ ÎÄ þµÄ Õæ þ 24 Ð Ê È ÈÕ þÎñ ÕæºÅÂë º 10 6505 5280 Ö Öµç º ÓªÒµÊ ä ºÐÇÆÚÒ ÖÁÐÇÆÚÎå 8 30 17 30 µç ºÅÂë º 10 6505 3888 Hong Kong Bulletin Board Download software firmware and support documents and leave messages for technical support Telephone 2506 2210 HP First Faxback Service Automated system to request product information or technical support documen...

Page 296: ...ce Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Fax Number 22 506 2422 Telephone Support Hours of Operation Monday Friday 9 00 17 00 Telephone Number 800 967729 toll free Indonesia HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you fre...

Page 297: ... Å Ü B NIFTY SERVE FGO FHPSYS HP First Faxback Service F v µ i î ñ Ü ÍƒeƒNƒjƒJƒ EƒTƒ ƒg EƒhƒLƒ ƒ ƒ ƒg ª Åƒtƒ ƒbƒNƒX Å M ê é AŽ ƒVƒXƒeƒ Å B24ŽžŠÔ p É È ê Ü B d b Ô F 03 3335 8622 d b Å ÌƒTƒ ƒg F Žó tŽžŠÔ FŒŽ j ú ç à j ú A9 00 17 00 d b Ô F 03 3335 8333 Korea Mailing Address Hewlett Packard Customer Support Center 1F Yongsan Electronic Office 16 58 Hangangro 3 ga Yongsan gu Seoul Korea Bulletin Boar...

Page 298: ...ùµå ÍÀÌµå À www hp co krÀÇ HP ÇÑ À ÎºÎÅÍ Á º ç ë HP First Faxback ºñ º Á Ç Á º Ç Â â ú Áö ø á Î ç ëÀÚ Ô ÆÑ º Î Àü ÛÇÏµµ Ï äÃ ÇÏ Â ÀÚµ È µÈ Ã ºÅÛÀÔ Ï Ù ÇÏ ç 24 Ã ç ë ÉÇÕ Ï Ù ÀüÈ 02 769 0543 ÆÑ º ÆÑ º ëÇÑ ÀÀ äÀº 48 Ã ÀÌ Àü ÛµË Ï Ù ÆÑ º øÈ 02 3270 0707 02 3270 0777 ÀüÈ Áö ø ÀÌ ë Ã ù äÀÏ Ý äÀÏ 9 00 18 00 ÀüÈ 02 3270 0700 Ç Â 080 999 0700 ö ÅÀÚ ºÎ ã Malaysia HP First Faxback Service Fax Number 03 298 2...

Page 299: ...pm Auckland time Telephone 09 356 6640 Philippines Bulletin Board Download software firmware and support documents and leave messages for technical support Telephone 2 811 0528 HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Fax Number 65 275 7251 Singapore Fax Machine Faxes are answe...

Page 300: ... Friday 9 00 17 00 Telephone 272 5300 Taiwan ROC Mailing Address Hewlett Packard Customer Support Center 8F 337 Fu Hsing North Road Taipei 104 Taiwan R O C Fax Machine Faxes are answered within 48 hours Fax Number 866 2 251 40276 Telephone Support Hours of Operation Monday Friday 8 30 17 30 Telephone 866 2 27 170055 xÆW ROC l H a G f ì Þ È á ä ß x _É 104 _ _ ô 337 8 Ó Taiwan R O C Ç u G Ò ìªº Ç u ...

Page 301: ...peration Monday Friday 8 30 17 30 Telephone 02 661 4011 Vietnam Fax Machine Faxes are answered within 48 hours Fax Number 65 274 2033 Singapore Telephone Support Hours of Operation Monday Friday 8 30 17 30 Telephone 08 823 4530 How To Contact HP America s file D ADMIN_ 1 eng contact asia htm 8 of 8 5 3 2000 3 35 48 PM ...

Page 302: ...structions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 Limited Warranty Statement for USA Canada Australia and New Zealand HP warrants to you the end user customer that HP hardware accessories an...

Page 303: ...TISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country st...

Page 304: ...efects resulting from Improper or inadequate maintenance by the customer Customer supplied software or interfaces Unauthorized modification or misuse Use of unsupported media Operation outside the environmental specifications for the product Improper site preparation and maintenance HP SureStore Data Guardian Administrator s Guide Managing Offsite Tape Backup and Restore file D ADMIN_ 1 eng contac...

Page 305: ...iod of one or three years depending on whether the drive is registered either from the date of delivery or where the purchase price includes installation by Hewlett Packard from the date of installation During the warranty period Hewlett Packard will at its option either repair or replace products that prove to be defective Should Hewlett Packard be unable to repair or replace the product within a...

Page 306: ...tion and maintenance Limitations Any implied warranty of merchantability or fitness is limited to the three year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so limitations or exclusions may not apply to you HP SureStore Data Guardian Administrator s Guide Managing Offsite Tape Backup and Restore file D ADMIN_ 1 eng conta...

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HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server, Administrator'S Manual

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