Diagnosing the Problem
If you don't know which part of the system is causing the problem, click
here
.
Exceptions
This list contains specific situations in which the appliance does not provide
complete protection. This list explains what configuration is affected, and in what
way. Please make sure your systems don't match these known cases, before
proceeding.
For protected computers which boot from SCSI CD-ROM drives, disaster
recovery floppy disks must be used first. They must also have their drivers
copied onto the disk. Details of how to do this can be found in the
disaster
recovery by floppy disk
part of the manual.
For Windows NT or Windows 2000, disaster recovery is not possible on
fault-tolerant disk configurations (created using the software
mirroring/striking built into the operating system).
For Windows 2000, disaster recovery is not possible for systems with a
dynamic disk configuration.
Any protected computer using the new encrypted file system available with
Windows 2000 NTFS version 5, cannot be backed up or restored.
If a system is configured with mixed SCSI and EIDE hard disk drives, then
disaster recovery is only supported for systems with no more than three disks.
The appliance is unable to backup partitions it cannot see. This includes
non-Microsoft partitions
and MS partitions that are not readable by the native
MS operating system.
Notebooks use hibernating partitions which are invisible to the operating
system. If a laptop has its disk swapped or replaced with one that doesn't have
a hibernate partition of the same type, then the disaster recovery mechanism
cannot recreate it. The Recovery CD supplied with the laptop (or whatever
else created the hibernate partition) must be used to create the hibernate
partition first, before the disaster recovery process is started.
If you know which part of the system is not working correctly, select the appropriate
item from the following list:
Troubleshooting, Diagnosis
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