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HP Compaq 6005 Pro MT, Maintenance & Service Manual

The HP Compaq 6005 Pro MT boasts a powerful and reliable performance, designed to meet your business needs. For hassle-free maintenance and service, you can easily download the comprehensive Maintenance & Service Manual from our website, completely free. Find the manual and enhance your product experience at manualshive.com.

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Description

Recommended action

2202-PMM Deallocation Error during MEBx
cleanup

Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.

1.

Reboot the computer.

2.

Unplug the power cord, re-seat the
memory modules, and reboot the
computer.

3.

If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the computer.

4.

If the error persists, replace the system
board.

2203-Setup error during MEBx execution

MEBx selection or exit resulted in a setup
failure.

1.

Reboot the computer.

2.

Unplug the power cord, re-seat the
memory modules, and reboot the
computer.

3.

If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the computer.

4.

If the error persists, replace the system
board.

2204-Inventory error during MEBx execution BIOS information passed to the MEBx

resulted in a failure.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version.

3.

If the error still persists, replace the
system board.

2205-Interface error during MEBx execution

MEBx operation experienced a hardware
error during communication with ME.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version.

3.

If the error still persists, replace the
system board.

2211-Memory not configured correctly for
proper MEBx execution.

DIMM1 is not installed.

Make sure there is a memory module in the
black DIMM1 socket and that it is properly
seated.

Invalid Electronic Serial Number

Electronic serial number is missing.

Enter the correct serial number in Computer
Setup.

Memory Parity Error

Parity RAM failure.

Third-party graphics card may be causing a
problem.

Run Computer Setup and Diagnostic utilities.

Remove third-party graphics card to see if the
problem goes away.

Table C-1

  Numeric Codes and Text Messages (continued)

POST Numeric Codes and Text Messages 191

Summary of Contents for Compaq 6005 Pro MT

Page 1: ...Maintenance Service Guide HP Compaq 6005 Pro Business PC ...

Page 2: ...uch products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett P...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ling and Customizing the Software Installing the Operating System 12 Downloading Microsoft Windows Updates 12 Installing or Upgrading Device Drivers Windows systems 12 Accessing Disk Image ISO Files 13 Protecting the Software 13 3 Computer Setup F10 Utility Computer Setup F10 Utilities 14 Using Computer Setup F10 Utilities 15 Computer Setup File 16 Computer Setup Storage 17 Computer Setup Security...

Page 6: ...rotectTools Security Manager 37 HP Client Automation Starter and Standard Editions 38 HP Client Automation Enterprise Edition 38 HP Client Manager from Symantec 38 Altiris Client Management Suite 39 HP Client Catalog for Microsoft System Center SMS Products 39 Remote Management Technology 40 Configuring the Intel Management Engine 40 Verdiem Surveyor 42 HP Proactive Change Notification 42 Subscrib...

Page 7: ...ction Level 58 Smart Cover Lock 59 Locking the Smart Cover Lock 59 Unlocking the Smart Cover Lock 59 Using the Smart Cover FailSafe Key 59 Cable Lock Provision 60 Fingerprint Identification Technology 60 Fault Notification and Recovery 60 Drive Protection System 60 Surge Tolerant Power Supply 60 Thermal Sensor 61 6 Serial ATA Drive Guidelines and Features SATA Hard Drives 62 SATA Hard Drive Cables...

Page 8: ...crotower MT Chassis Serial Number Location 73 Preparation for Disassembly 74 Access Panel 75 Front Bezel 76 Removing Bezel Blanks 77 Cable Management 78 Cable Connections 79 Memory 80 Expansion Cards 83 Drive Positions 87 Installing and Removing Drives 88 System Board Drive Connections 90 Removing an External 5 25 inch or 3 5 inch Drive 91 Installing an External 5 25 inch or 3 5 inch Drive 94 Remo...

Page 9: ... 125 Installing DIMMs 125 Expansion Cards 128 Cable Management 133 Cable Connections 134 Drive Positions 135 Installing and Removing Drives 136 System Board Drive Connections 138 Removing an External 5 25 inch Drive 139 Installing an Optical Drive into the 5 25 inch Drive Bay 140 Removing an External 3 5 inch Drive 143 Installing a Drive into the 3 5 inch External Drive Bay 145 Removing and Replac...

Page 10: ...ne 176 Headphone 176 Line in Audio 176 Line out Audio 176 Monitor 177 4 Pin Power for CPU 177 SATA Data and Power 178 PCI Express 178 PCI Express 179 DVI Connector 181 DisplayPort Connector 182 Appendix B Power Cord Set Requirements General Requirements 183 Japanese Power Cord Requirements 183 Country Specific Requirements 184 Appendix C POST Error Messages POST Numeric Codes and Text Messages 186...

Page 11: ...ms 221 Solving Memory Problems 224 Solving Processor Problems 226 Solving CD ROM and DVD Problems 227 Solving USB Flash Drive Problems 229 Solving Front Panel Component Problems 230 Solving Internet Access Problems 231 Solving Software Problems 233 Contacting Customer Support 234 Appendix E Password Security and Resetting CMOS Resetting the Password Jumper 236 Clearing and Resetting the CMOS 237 A...

Page 12: ...xii ...

Page 13: ...ay vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide Figure 1 1 Microtower Configuration Microtower Chassis 1 ...

Page 14: ...one Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a di...

Page 15: ...igital High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGate Memory Duo Memory...

Page 16: ...o use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into the PCI PCI Express x1 or the PCI Express x16 slot the connectors on the graph...

Page 17: ...nique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 3 Serial Number and Product ID Location Microtower Chassis 5 ...

Page 18: ...r run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientationon page 173 in this guide Figure 1 4 Small Form Factor Configuration 6 Chapter 1 Product Feature...

Page 19: ...icrophone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is...

Page 20: ...al High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGate Memory Duo Memory Sti...

Page 21: ... asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into the PCI PCI Express x1 or the PCI Express x16 slot the co...

Page 22: ...as a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 1 8 Serial Number and Product ID Location 10 Chapter 1 Product Features ...

Page 23: ...computer with HP Total Care before installing the operating system You will see a brief movie followed by an online registration form Fill out the form click the Begin button and follow the instructions on the screen CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating sy...

Page 24: ...ailable updates and make sure all critical updates are selected Click the Install button and follow the instructions on the screen In Windows XP you will be directed to the Microsoft Windows Update Web site If you see one or more pop up windows that ask you to install a program from http www microsoft com click Yes to install the program Follow the instructions on the Microsoft Web site to scan fo...

Page 25: ...to get the most from your PC The software and image file names are Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Protecting the Software To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the ...

Page 26: ...ssages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification num...

Page 27: ...of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you have made changes that ...

Page 28: ...ted on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a USB flash media device or a diskette like device Default Setup Save Current Settings as Default Saves the ...

Page 29: ... BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when ...

Page 30: ...vely assigned PCI resources The difference between it and Legacy Mode IDE is that legacy mode uses the legacy resources for PATA controllers IRQs 14 and 15 I Os 1F0h 1F7h 3F6h 170h 177h etc AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller RAID Allows DOS and boot access to RAID volumes Use this mode with...

Page 31: ...ting system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default dev...

Page 32: ... password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is set Enable Disable Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without ...

Page 33: ...ssis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives W...

Page 34: ...urning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back ...

Page 35: ...insertion Unique Sleep Blink Rates This feature is designed to give the user a visual indication of the sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED i e repeated cycles of 3 blinks and a pause S4 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED i e repe...

Page 36: ...3 6 Computer Setup Advanced for advanced users Option Description Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots 24 Chapter 3 Computer Setup F10 Utility ...

Page 37: ...hard drive Pressing F11 causes the system to boot to the recovery partition The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs This feature is supported on some models only Remote wakeup boot source remote server local hard drive Afte...

Page 38: ...roller is installed Device Options Allows you to set Printer mode Bi Directional EPP ECP Output Only Num Lock state at power on off on S5 Wake on LAN enable disable To disable Wake on LAN during the off state S5 use the arrow left and right keys to select the Advanced Device Options menu and set the S5 Wake on LAN feature to Disable This obtains the lowest power consumption available on the comput...

Page 39: ...s which may need option ROM space The default will be to have the NIC option ROM enabled SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM to for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to use boot to hard drives in the system while running in RAID mode HPET enable disa...

Page 40: ...ed after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Diagnostics Accessing HP Vision Diagnostics To access HP Vision Diagnostics you must burn the utility onto a CD or copy it onto a USB flash d...

Page 41: ... you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset tag and universal unique ID information Audio Displays information about the audio controllers present in the system including PCI audio car...

Page 42: ...boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a spec...

Page 43: ... test found The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID The C...

Page 44: ...e diskette or USB flash drive until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Downloading the Latest Version of HP Vision Diag...

Page 45: ... lifecycle The key capabilities and features of desktop management are Initial configuration and deployment Remote system installation Software updating and management ROM flash Hardware option configuration Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deploymen...

Page 46: ... HP configuration management solutions please visit http h20229 www2 hp com solutions ascm index html HP Client Manager HP Client Manager HPCM is a free solution developed by Symantec for all supported HP business desktop notebook workstation and HP Blade PCs HPCM integrates HP specific tools such as System Software Manager HP Instant Support Professional Edition and HP Client Management Interface...

Page 47: ...ating the system BIOS in flash ROM Remote ROM Flash on page 43 NOTE There are facilities to flash the system BIOS from within the Microsoft Windows operating system Configuring the system BIOS settings To initiate Remote System Installation press F12 when the F12 Network Service Boot message appears in the lower right corner of the HP logo screen when the computer is booting up Follow the instruct...

Page 48: ...anagement Interface used in conjunction with system management software can Request in depth client inventory information Capture detailed information about the processors hard drives memory BIOS drivers including sensor information such as fan speed voltage and temperature Receive health status information Subscribe for a wide range of client hardware alerts such as over temperature fan stall and...

Page 49: ...HP ProtectTools Security Manager HP ProtectTools security software provides security features that help protect against unauthorized access to the computer networks and critical data Enhanced security functionality is provided by the following software modules and is accessible through HP ProtectTools Security Manager HP ProtectTools Security Manager is the single console through which all other m...

Page 50: ...rs to inventory deploy patch and continuously manage software and content across heterogeneous client platforms With the HP Client Automation Enterprise Edition the IT professional can Automate the entire lifecycle management process from discovery deployment and ongoing management through migration and retirement Automatically deploy and continuously manage an entire software stack operating syst...

Page 51: ...Client Manager from Symantec visit http www hp com go clientmanager Altiris Client Management Suite Altiris Client Management Suite is an easy to use solution for full life cycle software management of desktops notebooks and workstations Client Management Suite includes the following Altiris products Inventory Solution Deployment Solution Software Delivery Solution Patch Management Solution Applic...

Page 52: ...diagnosis and repair Text console redirection allows console control of remote PC during its boot phase Media redirection allows system booting from a remote boot drive disk or ISO image the two variants of this are IDE Redirect IDE R on AMT platforms and USB Media Redirection Hardware based isolation and recovery limit or cut off PC network access if virus like activity is detected Platform event...

Page 53: ... again press Ctrl P before the computer boots to the operating system to access the utility This hot key enters the Intel Management Engine BIOS Execution MEBx setup utility This utility allows the user to configure various aspects of the management technology Some of the configuration options are listed below Main Menu Intel ME Configuration Intel AMT Configuration Change Intel ME Password Exit I...

Page 54: ... may be downloaded from the HP Support site and installed on supported commercial desktop models Surveyor licenses for managing PCs may be purchased through your HP representative HP Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice Web site in order to proactively and automatically Send you Proactive Change Notification PCN e mail informing you o...

Page 55: ...remote HP computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over HP PC BIOS images over the network It also results in greater productivity and lower total cost of ownership NOTE SSM does not currently support remote ROM flash on systems t...

Page 56: ...ltaneously the speaker will beep 8 times If the portion of the system ROM containing the video option ROM image is not corrupt Boot Block Emergency Recovery Mode will be displayed on the screen To recover the system after it enters Boot Block Emergency Recovery Mode complete the following steps 1 Turn off the power 2 Insert a CD or USB flash device containing the desired BIOS image file in the roo...

Page 57: ...if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 5 If you are using a diskette insert it now 6 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 7 Turn off th...

Page 58: ...and again press F10 before the computer boots to the operating system to access the utility 6 If you are using a diskette insert it now 7 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 8 Download a BIOS utility for replicating setup repset exe and copy it onto the configuration diskette or USB...

Page 59: ...edia device drive __________ CAUTION If a drive does not match the USB flash media device do not proceed Data loss can occur Check all USB ports for additional storage devices If any are found remove them reboot the computer and proceed from step 4 If none are found either the system does not support the USB flash media device or the USB flash media device is defective DO NOT proceed in attempting...

Page 60: ...here are any PCI cards in the system that have SCSI ATA RAID or SATA drives attached turn off the computer and unplug the power cord CAUTION The power cord MUST be unplugged 2 Open the computer and remove the PCI cards 3 Insert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives Close the computer cover 4 Plug in the p...

Page 61: ...If you do not want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to Multiple Computers on page 45 Dual State Power Button With Advanced Configuration and Power Interface ACPI enabled the power button can function either as an on off switch or as a standby button The standby feature does not completely turn off power but inst...

Page 62: ...ide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager HP Configuration Management Solution HP Client Configuration Manager or other system management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investmen...

Page 63: ...is password does not appear on warm boots such as Ctrl Alt Delete or Restart from Windows unless enabled in Password Options see below Password Options This selection appears only if a power on password or setup password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password...

Page 64: ... available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated...

Page 65: ...zation Technology Virtualization Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting...

Page 66: ...ssword is entered 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the compute...

Page 67: ... before the computer boots to the operating system to access the utility 3 When the key icon appears on the monitor type the setup password then press Enter NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it o...

Page 68: ...le screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 When the key icon appears type the current password followed by a slash or alternate delimiter character as shown current password 4 Press Enter NOTE Refer to National Keyboard Delimiter Characterson ...

Page 69: ...ered unusable For users who do not fit the previously defined customer profile this may be an unacceptable risk For users who do fit the customer profile it may be a tolerable risk given the nature of the data stored on the hard drive Using DriveLock When one or more hard drives that support the ATA Security command set are detected the DriveLock option appears under the Security menu in Computer ...

Page 70: ...d to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock Smart Cover Sensor Cover Removal Sensor available on some models is a combination of hardware and software technology that can alert you when the computer cover or side...

Page 71: ...t the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 Select Security Smart Cover Cover Lock Lock option 4 Before exiting click File Save Changes and Exit Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned...

Page 72: ...ve hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network managed by HP Client Manager the computer sends a fault notice to the network management application With HP Client Manager Software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed...

Page 73: ...ature of the computer This feature displays a caution message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost CAUTION A high temperature condition can result in damage to the system or data loss Asset Tracking and Security 61 ...

Page 74: ...ive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 2 4 Secondary channel device 0 White SATA 1 2 Secondary channel device 1 Orange SATA 3 3 NOT...

Page 75: ...ble each cable has 3 grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes P...

Page 76: ...e of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked o...

Page 77: ...or proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations The following subsections illustrate the HP Compaq 6000 Pro Microtower Business PC chassis designs Small Form Factor SFF Chas...

Page 78: ... reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event ...

Page 79: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment...

Page 80: ...ch as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Con...

Page 81: ...each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functi...

Page 82: ...debris underneath or between the keys may be removed by vacuuming or shaking CAUTION Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys CAUTION If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic sup...

Page 83: ...amage Tools and Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSaf...

Page 84: ...Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 66 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liqu...

Page 85: ...Diagnostics utility to verify that all components operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 8 1 Serial Number and Product I...

Page 86: ... system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer 8 Lay the computer do...

Page 87: ...al outlet 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 8 2 Removing the Computer Access Panel To install the access panel reverse...

Page 88: ...2 Remove the computer access panel 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 8 3 Removing the Front Bezel To reinstall the front bezel reverse the removal procedure 76 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 89: ...fore installing a drive To remove a bezel blank 1 Remove the access panel and front bezel 2 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 8 4 Removing a Bezel Blank Removing Bezel Blanks 77 ...

Page 90: ...ny cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors o...

Page 91: ...nnector 4 pin CHFAN1 P9 Maroon Chassis fan PB LED P5 Black Front power button LED CHFAN2 P11 Maroon 2nd chassis fan FRNT_USB1 P24 Yellow Front I O USB FRNT_USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front audio SPRK P6 White Internal speaker COMB P52 Black Serial port SATA0 P60 Dark blue 1st HDD SATA1 P61 White 1st ODD or 2nd HDD if no HDD present SATA2 P62 Light blue 2nd HDD if ODD present S...

Page 92: ...y only run at a speed of 1066 MHz depending on the processor 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 8 DDR3 1066 MHz 8 8 8 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed w...

Page 93: ... may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other St...

Page 94: ...the DIMM sockets in the following order DIMM1 DIMM3 DIMM2 then DIMM4 For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Socketson page 125 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are ...

Page 95: ...ess x1 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 74 2 Remove the computer access panel Access Panel on page 75 3 Locate the correct vacant expansion socket on the system board and the...

Page 96: ...cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 8 9 Removing an Expansion Slot Cover ...

Page 97: ...e 8 10 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not...

Page 98: ...e card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 8 12 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover...

Page 99: ...ptional drives optical drives shown 2 One 3 5 inch external drive bay for optional drive media card reader shown 3 Secondary 3 5 inch internal hard drive bay for optional hard drive 4 Primary 3 5 inch internal hard drive bay The drive configuration on your computer may be different than the drive configuration in the illustration above To verify the type size and capacity of the storage devices in...

Page 100: ...1394 cable to the 1394 PCI card The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 isolation mounting guide screws and eight M3 metric guide screws installed on the side of the drive bays ...

Page 101: ...e that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protecti...

Page 102: ...ATA3 SATA3 orange 2 SATA2 SATA2 light blue 3 SATA1 SATA1 white 4 SATA0 SATA0 dark blue 5 Media Card Reader MEDIA black NOTE The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more information 90 Chap...

Page 103: ...Panel on page 75 WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 3 Remove the front bezel Front Bezel on page 76 4 Disconnect the drive cables as indicated in the following illustrations a If you are removing a 5 25 inch optical drive disconnect the power cable 1 and data cable 2 from the back of the drive Figure 8 17 Disconn...

Page 104: ...tem board If the media card reader has a 1394 port disconnect the 1394 cable from the PCI card Figure 8 18 Disconnecting the Media Card Reader USB Cable Figure 8 19 Disconnecting the Media Card Reader 1394 Cable 92 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 105: ...ab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 8 20 Removing the External Drives 6 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing and Removing Drives 93 ...

Page 106: ...el Blanks on page 77 for more information 5 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided eight extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 88 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm...

Page 107: ... the power and data cables to the drive as indicated in the following illustrations a If you are installing an optical drive connect the power cable 1 and data cable 2 to the back of the drive Figure 8 23 Connecting the Optical Drive Cables CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires Installing and Removing Drives 95 ...

Page 108: ... 1394 Cable 8 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE If you are installing a new optical drive connect the SATA cable to the next available SATA system board connector in the following order SATA1 SATA2 then SATA3 Refer to System Board Drive Connectionson page 90 for an illustration of the system board drive connectors 96...

Page 109: ... reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 8 26 Disconnecting the Hard Drive Cables 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 Figure 8 27 Removing a Hard Drive 5 Remove the four g...

Page 110: ... Installing Hard Drive Guide Screws NOTE The hard drive uses 6 32 isolation mounting guide screws Four extra guide screws are installed on the exterior of the hard drive bays The HP supplied isolation mounting guide screws are silver and blue Refer to Installing and Removing Driveson page 88 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive...

Page 111: ...dding a second hard drive connect the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA2 SATA3 Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch external drive bay The hard drive is housed in a carrier that can be quickly and easily re...

Page 112: ... Figure 8 31 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 8 32 Removing the Thermal Sensor 100 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 113: ...m of the hard drive carrier Figure 8 33 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 8 34 Removing the Hard Drive Installing and Removing Drives 101 ...

Page 114: ...ure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 8 35 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 8 36 Replacing the Security Screws 102 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 115: ... Replacing the Thermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 8 38 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Installing and Removing Drives 103 ...

Page 116: ...e fan cable from the system board CHFAN1 P9 4 Press the lever that secures the assembly to the chassis 1 pivot the assembly forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 To reinstall the fan baffle reverse the removal procedure 104 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 117: ...f the baffle 5 Disconnect the three front I O cables yellow green and blue from the system board connectors FRNT_USB1 FRNT_USB2 and FRNT_AUD 6 Remove the silver T15 screw 1 that secures the assembly to the chassis 7 Rotate the assembly to the right 2 and then lift the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the panel rever...

Page 118: ...mputer on its side press on the bottom of the assembly 1 and rotate upward 2 to disengage it from the chassis 6 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis To reinstall the assembly insert the tabs on the right side of the assembly into the slots in the chassis and then rotate the left side of the assembly down until it snaps into plac...

Page 119: ... downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 4 Remove the heat sink from the processor When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retain...

Page 120: ...ssor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 5 3 If reusing the existing heat sink apply the thermal grease provided in the spares kit to the top of the processor 4 Clean the bottom of the heat sink with the provided alcoho...

Page 121: ...em BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 74 2 Remove the access panel Access Panel on page 75 3 Remove the baffle Fan Baffle Assembly on page 104 4 Disconnect the speaker wire from the system board SPKR P6 5 From the inside of the chassis remove the two silver T15 screws that secure t...

Page 122: ... Disconnect the fan control cable from the system board CHFAN2 4 Remove the four silver Phillips screws that secure the fan to the chassis 5 Lift the fan out of the chassis To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 110 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 123: ... the four silver T15 screws that connect the power supply to the chassis 5 Press the tab on the base pan in front of the power supply that holds it in place 6 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal proc...

Page 124: ...ve the eight screws that secure the system board to the chassis 7 Slide the system board toward the front of the computer to disengage the I O panel from the rear of the chassis 8 Lift the system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When repla...

Page 125: ...10 Utility Guide for information on backing up the CMOS settings Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket T...

Page 126: ...ps using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp...

Page 127: ... Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 115 ...

Page 128: ...event unauthorized access to the internal components of the computer and or secure the computer to a fixed object Cable Lock Figure 8 39 Installing a Cable Lock Padlock Figure 8 40 Installing a Padlock 116 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 129: ... security cable by looping it around a stationary object Figure 8 41 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 8 42 Threading the Keyboard and Mouse Cables External Security Devices 117 ...

Page 130: ... disengage the lock Figure 8 44 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 74 2 Remove the access panel Access Panel on page 75 3 Remove the front bezel Front Bezel on page 76 118 Chapter 8 Removal and Replacement ...

Page 131: ...w 5 Replace the front bezel 6 Install the screw through the interior of the front of the chassis into the front bezel The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker Figure 8 46 Installing the Front Bezel Security Screw External Security Devices 119 ...

Page 132: ... computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnecte...

Page 133: ...assembly Preparation for Disassembly on page 120 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 9 1 Removing the Access Panel To install the access panel reverse the removal procedure Access Panel 121 ...

Page 134: ...e access panel Access Panel on page 121 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 9 2 Removing the Front Bezel To install the front bezel reverse the removal procedure 122 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 135: ...ove a bezel blank 1 Remove the access panel Access Panel on page 121 2 Remove the front bezel Front Bezel on page 122 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 9 3 Removing a Bezel Blank Bezel Blanks 123 ...

Page 136: ...ry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant NOTE 1333 MHz DIMMS may only run at a speed of 1066 MHz depending on the processor 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 8 DDR3 1066 MHz 8 8 8 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition t...

Page 137: ...to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory mo...

Page 138: ...ge 120 2 Remove the access panel Access Panel on page 121 3 Rotate up the external drive bay housing to access the memory module sockets on the system board Figure 9 5 Rotating the Drive Cage Up 126 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 139: ...n DIMM4 For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Socketson page 125 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 5 and 6 to install an...

Page 140: ...ot 3 PCI Express x1 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 120 2 Remove the access panel Access Panel on page 121 3 Locate the correct vacant expansion socket on the system board and the corresp...

Page 141: ...ion Slot Retainer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 9 9 Removing an Expansion Slot Cover Expansion Cards 129 ...

Page 142: ...les that may be attached to the expansion card Figure 9 10 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chas...

Page 143: ...ion 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 9 12 Installing an Expansion Card NOTE When installing an expansion card pr...

Page 144: ...tainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer if necessary Refer to the Computer Setup F10 Utility Guide for instructions on using Computer Setup 132 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 145: ...he wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to l...

Page 146: ...n Chassis fan PB LED P5 Black Front power button LED CHFAN2 P11 Maroon 2nd chassis fan FRNT_USB1 P24 Yellow Front I O USB FRNT_USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front audio SPRK P6 White Internal speaker COMB P52 Black Serial port SATA0 P60 Dark blue 1st HDD SATA1 P61 White 1st ODD or 2nd HDD if no HDD present SATA2 P62 Light blue 2nd HDD if ODD present SATA3 P63 Orange eSATA port or...

Page 147: ... shown 3 5 25 inch external drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Drive Positions 135 ...

Page 148: ...rt Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard d...

Page 149: ...e that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protecti...

Page 150: ... SATA3 orange 2 SATA2 SATA2 light blue 3 SATA1 SATA1 white 4 SATA0 SATA0 dark blue 5 Media Card Reader MEDIA black NOTE The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more information 138 Chapter...

Page 151: ...uter for disassembly Preparation for Disassembly on page 120 2 Remove the access panel Access Panel on page 121 3 Rotate the drive cage to its upright position Figure 9 18 Rotating the Drive Cage Up 4 If removing an optical drive disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 9 19 Disconnecting the Power and Data Cables Installing and Removing Drives 139 ...

Page 152: ...ing the 5 25 inch Drive NOTE To replace the drive reverse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 120 2 Remove the access panel Access Panel on page 12...

Page 153: ... screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 9 22 Installing Guide Screws in the Optical Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the fr...

Page 154: ... being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 9 25 Connecting the Power and Data Cabl...

Page 155: ...movable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the external 5 25 inch drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an External 5 25 inch Drive on page 139 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the co...

Page 156: ...om the system board as indicated in the following illustrations NOTE On some models the media card reader does not include a 1394 port or cable Figure 9 27 Disconnecting the Media Card Reader USB Cable Figure 9 28 Disconnecting the Media Card Reader 1394 Cable 144 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 157: ...ed extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing and Re...

Page 158: ... to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE Refer to System Board Drive Connectionson ...

Page 159: ...t you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 120 2 Remove the access panel Access Panel on page 121 3 Rotate the drive cage for external drives to its upright position Figure 9 31 Rotating the Drive Cage Up Insta...

Page 160: ...th the power supply Figure 9 32 Raising the Power Supply 5 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 9 33 Disconnecting the Hard Drive Power Cable and Data Cable 148 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 161: ... until it stops then lift the drive up and out of the bay 2 Figure 9 34 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 9 35 Installing Hard Drive Guide Screws Installing and Removing Drives 149 ...

Page 162: ...ame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA2 SATA...

Page 163: ... sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 9 37 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the...

Page 164: ...rrier Figure 9 39 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 9 40 Removing the Hard Drive 152 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 165: ...circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 9 41 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 9 42 Replacing the Security Screws Installing and Removing Drives 153 ...

Page 166: ... Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 9 44 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 154 Chapter 9 Removal and Replacement Procedures Small Form F...

Page 167: ...age 120 2 Remove the access panel Access Panel on page 121 3 Remove the cable from the arm that extends from the side of the baffle 1 4 Lift the baffle straight up out of the chassis 2 Figure 9 45 Removing the baffle To install the baffle reverse the removal procedure Baffle 155 ...

Page 168: ...ge 155 5 Disconnect the fan cable from the system board CH FAN1 P9 6 On the front of the computer press the left and bottom tabs to disengage the fan assembly from the chassis Figure 9 46 Removing the chassis fan 7 Lift the assembly out of the chassis To install the chassis fan reverse the removal procedure Be sure to orient the air flow into the unit 156 Chapter 9 Removal and Replacement Procedur...

Page 169: ...zel on page 122 4 Remove the front fan assembly Front Fan Assembly on page 156 5 Remove the black T15 screw 1 that secures the assembly to the chassis Figure 9 47 Removing the front I O device power switch 6 Rotate the drive cage to its upright position 7 Disconnect the cables 2 from the system board Figure 9 48 Disconnecting the cables from the system board Front I O Power Switch Assembly 157 ...

Page 170: ...uiding the cables through the hole in the drive cage 3 Figure 9 49 Guiding the wires through the drive cage 9 Remove the assembly from the chassis To reinstall the front I O power supply assembly reverse the removal procedure 158 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 171: ...zel Front Bezel on page 122 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board SPRK P5 6 Remove the two screws that secure the speaker to the chassis Figure 9 50 Removing the speaker 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures Speaker 159 ...

Page 172: ...d any damage to them may require replacing the system board 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 9 51 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION He...

Page 173: ...stalled within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 9 52 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing heat sink clean the bottom of the...

Page 174: ... a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to...

Page 175: ...racket 3 and then lift the power supply straight up and out of the chassis Figure 9 53 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 163 ...

Page 176: ...le disconnect the serial port from the system board 10 Disconnect the balance of the cables from the system board 11 Remove the heat sink Heat sink on page 160 12 Remove the eight screws that secure the system board to the chassis Figure 9 54 Removing the system board 13 Lift up the front of the system board and then pull the system board forward up and out of the chassis To install the system boa...

Page 177: ...recharge the battery Do not expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared R...

Page 178: ...etups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the cl...

Page 179: ... on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 9 57 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup...

Page 180: ...curity features refer to the Computer Setup F10 Utility Guide the Desktop Management Guide and the HP ProtectTools Security Manager Guide some models at http www hp com Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 9 58 Installing a Cable Lock 168 Chapter 9 Removal and Replacement Procedures Small Form ...

Page 181: ...Figure 9 59 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 9 60 Securing the Cable to a Fixed Object External Security Devices 169 ...

Page 182: ...gh the lock Figure 9 61 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 9 62 Attaching the Lock to the Chassis 170 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 183: ...security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 120 2 Remove the access panel Access Panel on page 121 3 Remove the front bezel Front Bezel on page 122 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 9 64 Retrieving the Front Bezel Security Screw 5...

Page 184: ...t to the middle front bezel release tab to secure the front bezel in place Figure 9 65 Installing the Front Bezel Security Screw 7 Replace the access panel 172 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 185: ...s of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 9 66 Changing from Desktop to Tower Orientation NOTE To stabilize ...

Page 186: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 174 Appendix A Connector Pin Assignments ...

Page 187: ...sed Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Ethernet RJ 45 175 ...

Page 188: ... Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 176 Appendix A Connector Pin Assignments ...

Page 189: ...reen Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU Monitor 177 ...

Page 190: ...press Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 12V 12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 3 3V 3 3V 11 12 13 14 15 PERST GND REFCLK REFCLK GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 ...

Page 191: ... information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express x1 x4 x8 and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 ...

Page 192: ... PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 1...

Page 193: ... D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock DVI Connector 181 ...

Page 194: ... ML_Lane 0 p Ground ML_Lane 0 n ML_Lane 1 p 13 14 15 16 CONFIG1 CONFIG2 AUX CH p Ground 5 6 7 8 Ground ML_Lane 1 n ML_Lane 2 p Ground 17 18 19 20 AUX CH n Hot Plug Return DP_PWR 9 10 11 12 ML_Lane 2 n ML_Lane 3 p Ground ML_Lane 3 n 182 Appendix A Connector Pin Assignments ...

Page 195: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 196: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 197: ...es Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests an...

Page 198: ...urity and Resetting CMOS on page 235 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prev...

Page 199: ...the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module...

Page 200: ...MOS on page 235 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU Fan not detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not detected Rear chassis fan is not ...

Page 201: ...d to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B P...

Page 202: ...ptions SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage Storage Options SATA Emulation back to RAID and select File Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper v...

Page 203: ...ory error during MEBx execution BIOS information passed to the MEBx resulted in a failure 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the...

Page 204: ...ned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Third party graphics card may be causing a problem Run Computer Setup and Diagnostic utilities Remove third party graphics card to see if the problem goes away Table C 1 Numeric Codes and Text Messages continued 192 Appendix C POST Error Messages ...

Page 205: ...uter on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fa...

Page 206: ...r cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pre video graphics error For s...

Page 207: ...ter wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 10 Bad option card 1 Check each option card by removing the card one at a time if multiple cards then power on the system to...

Page 208: ... is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply ...

Page 209: ...e solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appen...

Page 210: ...ounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that the computer is turned on and the green power light is on Check that the monitor is turned on and the green monitor light is on Check the Power LED on the front of the computer to...

Page 211: ...e system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can s...

Page 212: ...or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Soluti...

Page 213: ...ey a device for manually disabling the Smart Cover Lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch...

Page 214: ...justing parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan ...

Page 215: ...seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power...

Page 216: ...an is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cau...

Page 217: ... right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 219 If the system still does not recognize the ne...

Page 218: ...ration If attempting to boot from a hard drive ensure it is attached to the system board connector labeled SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The...

Page 219: ...ke sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solv...

Page 220: ... media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock ta...

Page 221: ...he operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inser...

Page 222: ...on chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the ...

Page 223: ... the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a grap...

Page 224: ...r cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions ...

Page 225: ...t panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuit...

Page 226: ... the Advanced button and select the Performance tab 4 Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned do...

Page 227: ... or more audio solutions are installed in the system Ensure that your application is set to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the fro...

Page 228: ...are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the ...

Page 229: ...m standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num ...

Page 230: ...m standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the internal co...

Page 231: ...ted and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A ...

Page 232: ... second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED f...

Page 233: ...andby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer Network d...

Page 234: ...able is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized servi...

Page 235: ...k connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot co...

Page 236: ...t installed in the DIMM1 socket Ensure that a memory module is installed in the black DIMM1 socket on the system board This socket must be populated with a memory module Populate DIMM sockets in the following order for Intel systems DIMM1 DIMM3 DIMM2 DIMM4 On AMD systems a memory module is not installed in the system board memory socket The sockets must be populated with at least one memory module...

Page 237: ...he computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the sys...

Page 238: ...r heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature pr...

Page 239: ...equence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 219 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it i...

Page 240: ...Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit avail...

Page 241: ...e power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Sto...

Page 242: ...rt the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the com...

Page 243: ...cted the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is ...

Page 244: ...On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A...

Page 245: ...n the front of the computer See Appendix A POST Error Messages on page 185 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Press the F11 key at startup to boot into the recovery partition and run a factory restore CAUTION Restoring the ...

Page 246: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 234 Appendix D Troubleshooting Without Diagnostics ...

Page 247: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 248: ...nsure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustra...

Page 249: ...ct the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equ...

Page 250: ...ustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instr...

Page 251: ...38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Max STD PS Typica...

Page 252: ...0 Hz Power Output 320W 320W Rated Input Current maximum 1 STD PS EPA 87 89 85 20 50 100 load PS 5 5A 115 VAC 5 5A 115 VAC 2 75A 230 VAC 2 75A 230 VAC 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of n...

Page 253: ...led Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Typical STD PS idle Max EPA 87 89 85 20 50 100 load PS Typical EPA 87 89 85 20 50 100 load PS idle 1063 BTU hr TBD BTU hr 941 BTU hr TBD BTU hr 268 kg cal hr TBD kg cal hr 237 kg cal ...

Page 254: ... active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Table F 2 Specifications continued 242 Appendix F Specifications ...

Page 255: ...hassis MT illustrated 66 SFF illustrated 65 chassis types illustrated 65 cleaning computer 69 mouse 71 safety precautions 69 clearing password 57 Client Management Interface 36 Client Manager from Symantec 38 cloning tools software 33 CMOS backing up 186 clearing and resetting 237 computer specifications 241 computer access panel MT removal and replacement 75 removing 121 computer cleaning 69 Comp...

Page 256: ...onnector 2 7 headphone pin assignments 176 heat sink MT removal and replacement 107 SFF removal and replacement 160 helpful hints 198 HP Client Automation Starter Standard and Enterprise Editions 38 Client Catalog for Microsoft System Center SMS Products 39 Client Management Interface 36 Client Manager from Symantec 38 ProtectTools Security Manager 37 System Software Manager 36 HP Client Automatio...

Page 257: ...139 optical drive problems 227 ordering FailSafe Key 59 overheating prevention 69 P password changing 55 clearing 57 186 deleting 56 power on 54 55 186 security 54 setup 54 55 186 PC deployment 33 PCI card 83 85 128 130 PCI Express card 83 85 128 130 PCI Express pin assignments 178 POST error messages 185 power button configuring 49 dual state 49 power cord set requirements country specific 184 po...

Page 258: ...y 60 front bezel 118 171 HP Business PC Security Lock 117 169 MT 116 padlock 116 169 password 54 ProtectTools Security Manager 37 settings 50 SFF 168 Smart Cover Lock 59 Smart Cover Sensor 58 serial connector 4 9 serial interface pin assignments 175 serial number location 5 10 73 service considerations 71 setup copying to multiple computers 45 copying to single computer 45 initial 33 replicating 4...

Page 259: ...ture internal computer 61 thermal sensor 61 tools servicing 71 Torx T15 screwdriver 71 tower orientation 6 U unlocking Smart Cover Lock 59 URLs Web sites See Web sites USB flash media device bootable 46 USB pin assignments 175 USB ports front panel 2 7 rear panel 4 9 V ventilation proper 69 Verdiem Surveyor 42 Vision Diagnostics 28 W Wake on LAN feature 221 warnings keyboard cleaning 70 Web sites ...

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