Table 40 Basic Entry Class Troubleshooting (continued)
Action
Condition
Step
Preceding problem is fixed when iLO 2 MP logs are read, and the front panel
LED states are as follows: System Health is Off, Internal Health is Off/ Steady
Green, External Health is Steady Green, and Power is Steady Green.
A fatal fault has been detected and logged after server powers on (System
Health is Flashing Red, Internal Health is Off/Steady Green, External Health
is Flashing Amber, and Power is Steady Green).
Front panel System Health
LED is Flashing Red and
External Health LED is
Flashing Amber.
2c
1.
Examine each power supply’s LEDs. If not Steady Green, replace power
supply (see
“Power Subsystem Behavior” (page 161)
for information
2.
Examine each external fan’s LED. If not Steady Green, replace fan(s) (see
“Cooling Subsystem” (page 163)
Preceding problem is fixed when iLO 2 MP logs are read, and the front panel
LED states are as follows: System Health is Off, Internal Health is Off/Steady
Green, External Health is Steady Green, Power is Steady Green.
A warning or critical failure has been detected and logged, while booting or
running system firmware (System Health is Flashing Amber, Internal Health
Both front panel System
Health LED and Internal
3a
is Flashing Amber, External Health is Steady Green, and Power is Steady
Green).
1.
Check Diagnostic LED panel to identify failed or faulty internal FRU (see
“Troubleshooting Tools” (page 141)
).
Preceding problem is fixed when a redundant, internal FRU is replaced, iLO
2 MP logs are read, and the front panel LED states are as follows: System
Health LED are Flashing
Amber.
Health is Off, Internal Health is Steady Green, External Health is Steady
Green, and Power is Steady Green.
A fatal fault has been detected and logged, while booting or running system
firmware (System Health is Flashing Red, Internal Health is Flashing Amber,
External Health is Steady Green, and Power is Steady Green).
1.
Check Diagnostic LED panel to identify failed or faulty internal FRU (see
“Troubleshooting Tools” (page 141)
).
Preceding problem is fixed when a redundant, internal FRU is replaced, iLO
2 MP logs are read, and the front panel LED states are as follows: System
Front panel System Health
LED is Flashing Red and
Internal Health LED is
Flashing Amber.
3b
Health is Off, Internal Health is Steady Green, External Health is Steady
Green, and Power is Steady Green.[LINEBREAK]
Front panel LEDs indicate that the server is either booting or running system
firmware, or is booting or running the OS (for example, System Health is
Cannot see iLO 2 MP prompt
on system console -- server
power is off/on.
4a
Off/Steady Green, Internal Health is Steady Green, External Health is Steady
Green, and Power is Steady Green). Nothing may be logged for this condition.
1.
The most common reasons for this are console cabling issues, console
configuration issues, etc. Check these issues first.
2.
Examine MPs Heartbeat LED.
3.
If off, iLO 2 MP is not operational; if Flashing Amber, ROM error exists.
4.
Reset iLO 2 MP, by using the pinhole Reset button on the core I/O card.
5.
If no change, replace the core I/O FRU board (see
Subsystem (iLO 2 MP/BMC)” (page 167)
).
Preceding problem is fixed when iLO 2 MP’s Heartbeat LED and the System
Health LED are Steady Green.
Nothing may be logged for this condition.
NOTE:
If the iLO 2 MP is off, the System Health will be off as well.
Still no iLO 2 MP prompt on
system console...
Front panel LEDs indicate that the server is either booting or running the OS.
1.
Verify that the proper terminal type is set: Supported settings are hpterm,
VT100+ (default), and VTUTF8.
2.
Verify that the RS232C configuration matches between the server and the
local console or modem (see
“Supported Configurations” (page 151)
for
information).
3.
Look for loose, damaged, or disconnected power and signal cables on the
I/O backplane FRU.
138
Troubleshooting
