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Chapter 5

Troubleshooting

Troubleshooting Using Offline Support Tools

140

Troubleshooting Using Offline Support Tools

Use the

ODE CD

to troubleshoot your HP 9000 rp3410 or rp3440 server by accessing the offline diagnostic

environment (ODE).

Offline Diagnostic Environment (ODE)

Use ODE to evaluate specific hardware components using a command line interface. To access ODE from your

ODE CD

, follow these steps:

Step 1.

Power on the server and insert the

ODE CD

Step 2.

Boot the system to the PDC prompt (BOOTADMIN, BCH, and so on). PDC prompts can differ on
some computer models.

Main Menu: Enter command or menu>

Step 3.

List the bootable devices by entering search:

Step 4.

Select the CD device that contains the

ODE CD

, for example:

Step 5.

Boot from that device by entering boot p3:

boot p3

Step 6.

You are asked to interact with the Initial System Loader (ISL) prompt. Enter yes:

Step 7.

From the ISL prompt, start the Offline Diagnostics Environment by entering ODE:

ODE

Table 5-2 lists the ODE commands that are available at the ODE prompt.

Table 5-2

ODE Commands

Command

Description

help

Displays a list and description of the available commands

help

<command>

Displays the additional information

help

<var>

Displays the additional information

Lists the ODE modules that will run on your computer

<module_name>

Runs an ODE module interactively

run

<module_name>

Runs an ODE module non-interactively

Summary of Contents for 9000 rp3410

Page 2: ...s accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Printed in U S A Intel Pentium Intel Inside Itanium and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countri...

Page 3: ...ontrol Panel 35 Additional Controls and Indicators 37 Rear Panel 38 Powering the Server On and Off 44 Power States 44 Powering On the Server 45 Powering Off the Server 45 2 System Specifications System Configuration 47 Dimensions and Values 48 Grounding 49 Electrical Specifications 49 AC Power Cords 49 Circuit Breaker 50 System Power Specifications 50 Power and Cooling 51 Environmental Specificati...

Page 4: ...g an Additional Power Supply 92 Installing an Additional Processor Module 93 Replacing the System Battery 102 Installing the Server Into a Rack Non HP Rack or Pedestal 104 HP Rack 104 Non HP Rack 104 Pedestal Mount 104 Connecting the Cables 105 AC Input Power 105 Core I O Connections 105 Applying Standby Power to the Server 106 Connecting to the LAN 106 Console Setup 107 Setup Checklist 107 Setup ...

Page 5: ...ou Contact Support 129 4 Booting the Operating System Supported Operating System 131 Booting and Shutting Down HP UX 132 Standard HP UX Booting Using Boot Console Handler 132 Booting HP UX in Single User Mode 133 Booting HP UX in LVM Maintenance Mode 133 Shutting Down HP UX 133 Verifying the Server Configuration Using Boot Console Handler 134 5 Troubleshooting Troubleshooting Methodology 135 Troub...

Page 6: ...g the Processor Airflow Guide 172 Removing and Replacing System Memory 177 Supported DIMM Sizes 177 rp3410 Memory Configuration 178 rp3440 Memory Configuration 179 System Firmware Requirements 179 Replacing Deallocated Memory Ranks 180 Removing System Memory 180 Installing System Memory 181 Removing and Replacing a Dual Processor Module 183 Removing a Dual Processor Module 183 Installing a Dual Pr...

Page 7: ...4 Removing the System Board 214 Replacing the System Board 217 Replacing the Resident System Board with a Replacement System Board 221 Replacing a System Board 222 Removing and Replacing the Power Supply Interface Module 223 Removing the Power Supply Interface Module 223 Replacing the Power Supply Interface Module 226 Removing and Replacing the Hard Disk Drive SCSI Backplane 227 Removing the Hard ...

Page 8: ...Contents 8 ...

Page 9: ...47 Table 2 2 Server Dimensions and Values 48 Table 2 3 Power Cords 49 Table 2 4 System Power Specifications 50 Table 2 5 Additional Component Power Consumption 51 Table 2 6 Environmental Specifications 51 Table 2 7 Physical and Environmental Specifications 54 Table 3 1 HP 9000 rp3410 and rp3440 Server Features 58 Table 3 2 Server Dimensions and Values 59 Table 3 3 Installation Sequence Checklist 6...

Page 10: ...1 Component Locations 149 Table 6 2 Connector Locations 150 Table A 1 Customer Self Repair Information 235 Table A 2 Replaceable Parts List 235 Table B 1 BCH Main Menu Submenus and Commands 242 Table B 2 Boot Paths 242 Table C 1 Physical and Environmental Specifications 249 ...

Page 11: ...l Mount 57 Figure 3 5 Release the Rack Latches 64 Figure 3 6 Removing and Replacing the Top Cover on a Rack Mounted Server 65 Figure 3 7 Aligning the Top Cover 65 Figure 3 8 Closing the Top Cover 66 Figure 3 9 Front Bezel Retaining Clip 66 Figure 3 10 Replacing the Front Bezel 67 Figure 3 11 Removing the Side Cover on a Pedestal Mounted Server 68 Figure 3 12 Removing the Top Cover on a Pedestal Mo...

Page 12: ...3 47 Replacing the System Battery 103 Figure 3 48 LAN Ports on Server Rear 106 Figure 3 49 iLO MP Setup Flowchart 108 Figure 3 50 Web Login Page 116 Figure 3 51 Status Summary Page 117 Figure 3 52 Control Panel LEDs and Buttons 127 Figure 5 1 Control Panel LEDs 141 Figure 5 2 Location of the STBY and BMC LEDs 144 Figure 6 1 Internal Physical Layout 149 Figure 6 2 System Board Connectors and Slots ...

Page 13: ...rom Dual Processor Module 185 Figure 6 38 Remove Power Pod 186 Figure 6 39 Disconnect the Turbo Fan Cable 187 Figure 6 40 Release Heatsink Captive Screws 187 Figure 6 41 Unlocking the Dual Processor Module Locking Mechanism 188 Figure 6 42 Removing the Dual Processor Module 189 Figure 6 43 Dual Processor Module Removal and Replacement 190 Figure 6 44 Unlocking the Dual Processor Module Locking Mec...

Page 14: ...ounting Screws 218 Figure 6 71 Replacing Mechanical Covers 219 Figure 6 72 Reinstalling the Power Connectors 219 Figure 6 73 System Product Number System Serial Number Key Certificate 222 Figure 6 74 Power Cables and Holding Clips 224 Figure 6 75 Remove the Mounting Screw 225 Figure 6 76 Remove the PSI Interface Module 225 Figure 6 77 Replacing the Power Supply Interface Module 226 Figure 6 78 Sec...

Page 15: ...d to provide technical product and support information for authorized service providers system administrators and HP support personnel This document is not a tutorial New and Changed Information in This Edition This following changes are included in this edition The User Service Guide includes the contents of the Maintenance Guide and the Operations Guide Server specification and installation info...

Page 16: ...for minimum typical and maximum configurations for the server Also lists the server and rack weights and dimensions Typographic Conventions This document uses the following conventions WARNING A warning lists requirements that you must meet to avoid personal injury CAUTION A caution provides information required to avoid losing data or avoid losing system functionality IMPORTANT Important messages...

Page 17: ... release name and release identifier The uname 1 command with the r option returns the release identifier Table 2 shows the releases available for HP UX 11i Related Documents You can find other information on HP server hardware management and diagnostic support tools in the following publications Website for HP Technical Documentation http docs hp com Server Hardware Information http docs hp com h...

Page 18: ...hp com hpbooks prentice ptr_0130352128 html HP Books are available worldwide through bookstores online booksellers and office and computer stores HP Encourages Your Comments HP encourages your comments concerning this document We are truly committed to providing documentation that meets your needs Send comments to netinfo_feedback cup hp com Include title manufacturing part number and any comments...

Page 19: ...ommodates up to 12 DIMMs and internal peripherals including disks and DVD Its high availability features include hot swappable power supplies and hot pluggable disk drives The supported operating system is HP UX 11i v1 and newer HP UX versions that support PA RISC systems This chapter addresses the following topics HP 9000 rp3410 and rp3440 Server Views on page 20 Detailed Server Description on pa...

Page 20: ...d rp3440 Server Views Figure 1 2 Figure 1 2 Figure 1 3 and Figure 1 4 show the front rear and pedestal views of the HP 9000 rp3410 and rp3440 servers Figure 1 1 HP 9000 rp3410 and rp3440 Servers Front View Figure 1 2 HP 9000 rp3410 and rp3440 Servers Front View with Bezel Removed ...

Page 21: ...Chapter 1 Overview HP 9000 rp3410 and rp3440 Server Views 21 Figure 1 3 HP 9000 rp3410 and rp3440 Servers Rear View Figure 1 4 HP 9000 rp3410 and rp3440 Servers Pedestal Mount ...

Page 22: ...er 1 GB 4 x 256 MB DIMMs in a HP9000 rp3410 model A7136B server or in a HP 9000 rp3440 server Maximum memory size is as follows 6 GB HP 9000 rp3410 server 24 GB HP 9000 rp3440 server with 2 GB DIMMs installed in all 12 slots or 32 GB HP 9000 rp3440 server with 4 GB DIMMs installed in the first eight slots For the HP 9000 rp3410 server DIMMs are as follows 256 MB 512 MB and 1 GB standard 184 pins 2...

Page 23: ...ent SAF TE chip and shunts the backplane s channels A and B to provide three disks on channel A and leave only the external connector on channel B One internal IDE connector for a slim line optical device CD and DVD No floppy connector External Core I O The following is supported on the HP 9000 rp3410 and rp3440 servers One SCSI U160 68 pin connector One 10 100 1000Base T Ethernet LAN connectors f...

Page 24: ... consists of many individually linked binary images that are bound together by a single framework at run time Internally the firmware employs a software database called a device tree to represent the structure of the hardware platform and to provide a means of associating software elements with hardware functionality The firmware incorporates the Boot Console Handler BCH which provides an interfac...

Page 25: ...onents integrated circuits on the board Table 1 1 Server Dimensions and Values Dimension Values Rack dimensions depth x width x height Pedestal dimensions depth x width x height 26 8 in 67 9 cm max x 19 0 in 48 3 cm x 3 4 in 8 6 cm 26 6 in 67 5 cm x 11 6 in 29 5 cm x 19 5 in 49 4 cm Rack weight Pedestal weight Minimum 38 6 lbs 17 5 kg Maximum 49 0 lbs 22 2 kg Minimum 49 4 lbs 22 4 kg Maximum 56 3 ...

Page 26: ...led in HP 9000 rp3410 server One two or four processors enabled in HP 9000 rp3440 server ZX1 I O and memory controller ZX1 PCI bus controller Processor dependent hardware controller Field processor gate array controller BMC SCSI controller ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus Interface ASIC Bus...

Page 27: ...sor bus Front Side Bus FSB in this product runs at 200 MHz Data on the FSB are transferred at a double data rate which enables a peak FSB bandwidth of 6 4 Gb sec ZX1 I O and Memory Controller HP 9000 rp3410 and rp3440 servers support the following features of the ZX1 I O and memory controller chip 3 3 GB s peak IO bandwidth Provides eight communication paths Peak memory bandwidth of 8 5 GBs Two me...

Page 28: ... is protected by ECC Eight ECC bits per DIMM protect 64 bits of data The use of ECC enables correction of single bit errors and detection of multi bit errors Only DIMMs with ECC are qualified or supported DIMMs The memory subsystem only supports DDR SDRAM Double Data Rate Synchronous Dynamic Random Access Memory technology utilizing industry standard PC 1600 type DDR SDRAM DIMMs 1 2 tall This is c...

Page 29: ...identical DIMMs identical to each other but can be different from the original quad that was loaded must be loaded in the slots labeled 3rd and 4th Maximum memory capability of the HP 9000 rp3440 server is 24 GB or 32 GB If 4 GB DIMMs are used install eight DIMMs in the first eight slots The remaining slots 9 12 must remain empty when 4 GB DIMMs are used Serial Presence Detect Each DIMM contains a...

Page 30: ...us and provides these features ACPI 2 0 interface LPC bus interface to support BMC Decoding logic for PDH devices BMC The BMC supports the industry standard Intelligent Platform Management Interface IPMI specification This specification describes the management features that have been built into the system board These features include diagnostics both local and remote console support configuration...

Page 31: ... Specification and is hard wired to PCI ID 1 which corresponds to bit 17 of the PCI AD bus IDE Interface The IDE controller PCI649 supports the ATAPI zero 0 to five 5 modes from 16 to 100 MB s The usable speed on this system is limited to 16 MHz ATA 33 mode 33 MB s because the slimline CD DVD devices do not support the ATA 66 and 100 modes The primary IDE channel is the only channel that is implem...

Page 32: ...Disk slot 2 Ultra 3 SCSI I O for top removable disk Top disk slot 0 1 1 1 2 0 DVD slot IDE I O for DVD DVD slot 0 0 2 0 0 0 Table 1 4 Extended Core I O Paths Slot Function Associated with Path Location ACPI Path Core I O USB port Rear panel with mouse symbol 0 0 1 0 Core I O USB port 0 0 1 0 Rear panel top white connector Core I O USB port Rear panel with keyboard symbol 0 0 1 1 Core I O USB port ...

Page 33: ... use only N A Baseboard serial port Rear panel with Serial B label Factory use only Table 1 5 PCI I O Paths Slot Function Associated with Path Location ACPI Path Slot 1 64 bit 133 MHz PCI X card Top connector slot in PCI card cage 0 4 1 0 Slot 2 64 bit 133 MHz PCI X card Second connector slot in PCI card cage 0 3 1 0 Slot 3 64 bit 133 MHz PCI X card active rp3440 only Third connector slot in PCI c...

Page 34: ... 2 0 1 1 1 2 0 0 1 1 1 2 0 Channel A Ultra 3 SCSI 0 1 1 0 0 1 1 0 Channel B Ultra 3 SCSI 0 1 1 1 0 1 1 1 External Ultra 3 SCSI LVD SE 0 1 1 1 x y 0 1 1 1 x y Core LAN Gb 0 1 2 0 0 1 2 0 PCI Slot 1 0 4 1 0 0 4 1 0 PCI Slot 2 0 3 1 0 0 3 1 0 PCI Slot 3 0 2 1 0 0 2 1 0 PCI Slot 4 0 6 1 0 0 6 1 0 UPS Communications Controller 0 7 1 0 0 7 1 0 Local Remote Serial Controller 0 7 1 1 0 7 1 1 Table 1 6 PCI...

Page 35: ...el The control panel of the HP 9000 rp3410 and rp3440 servers provide the controls and indicators commonly used for operation Figure 1 7 shows the front panel details Figure 1 7 Front View Figure 1 8 shows the control panel LEDs and buttons Figure 1 8 Control Panel LEDs and Buttons Control Panel DVD Drive System Product Label Pulls Out Drive 3 Drive 2 Drive 1 1 2 3 4 LAN System System LED Power On...

Page 36: ...omentarily less than one second causes a immediate and hard power down More than one second but less than five seconds do not use This initiates e buzzer functions that are not supported in the server More than five seconds then released causes an immediate hard power off If power is on but the OS has been shut down pressing the power button Momentarily less than one second has no effect More than...

Page 37: ...s Figure 1 9 Hot Pluggable Disk Drive LED Indicators Table 1 8 lists the hot pluggable disk drive LED definitions Optional Removable Media Drive HP 9000 rp3410 and rp3440 servers are delivered without a removable media drive You can add either a DVD or CD RW DVD drive Each of these optional devices has one activity LED Locator button and LED The locator button and LED are used to help locate this ...

Page 38: ...he operational status of 10 100 1000 Base T Ethernet LAN iLO MP card LAN Figure 1 11 shows the rear panel ports and LEDs Figure 1 11 Rear View Table 1 9 DVD Drive LED Definitions LED State Description Activity LED Flashing green Drive is active DVD Activity LED Eject Button Emergency Eject ac Power Receptacle LVD SE SCSI 10 100 iLO MP LAN 10 100 1000 LAN VGA Port disabled DO NOT USE USB Ports Syst...

Page 39: ... console and Serial B 9 pin male serial connectors factory use only USB Four universal serial bus USB 2 0 connectors TOC Transfer of control button Halts all system processing and I O activity and restarts system Locator button and LED The locator button and LED are used to help locate a server within a rack of servers When the button is engaged the blue LED illuminates and an additional blue LED ...

Page 40: ... LEDs LED Description 1000BT Blinking green the 1000 MHz with Ethernet protocol and twisted pair wiring is enabled off no link 100BT Blinking green the 100 MHz with Ethernet protocol and twisted pair wiring is enabled off no link 10BT Blinking green the 10 MHz with Ethernet protocol and twisted pair wiring is enabled off no link Activity Blinking green LAN activity Table 1 12 10 100 1000 Base T Et...

Page 41: ...ear panel of the server The external connector supports SCSI channel B Figure 1 15 shows the SCSI port Ultra 3 68 pin Figure 1 15 SCSI Port Ultra 3 68 Pin Table 1 14 lists the SCSI port pinouts Table 1 13 USB Pinouts Pin Number Signal Description 1 5 VDC 2 MR 3 PR 4 Ground Table 1 14 SCSI Port Pinouts Pin Number Signal Description Pin Number Signal Description 1 S1 DB 12 35 S35 DB 12 2 S2 DB 13 36...

Page 42: ... 14 S14 DB P 48 S48 DB P 15 S15 49 S49 16 S16 DIFFSENS 50 S50 17 S17 TERMPWR 51 S51 TERMPWR 18 S18 TERMPWR 52 S52 TERMPWR 19 S19 RESERVED 53 S53 RESERVED 20 S20 54 S54 21 S21 ATN 55 S55 ATN 22 S22 56 S56 23 S23 BSY 57 S57 BSY 24 S24 ACK 58 S58 ACK 25 S25 RST 59 S59 RST 26 S26 MSG 60 S60 MSG 27 S27 SEL 61 S61 SEL 28 S28 C D 62 S62 C D 29 S29 REQ 63 S63 REQ 30 S30 I O 64 S64 I O 31 S31 DB 8 65 S65 D...

Page 43: ... S33 DB 10 67 S67 DB 10 34 S34 DB 11 68 S68 DB 11 Table 1 15 iLO MP Card LAN LEDs LED Color Description Self test Yellow iLO MP is running self test or error is detected 10BT Green 10BT link established blinking green 10BT link activity off no link 100BT Green 100BT link established blinking green 100BT link activity off no link Standby power Green Standby power on off standby power off Table 1 14...

Page 44: ...s when the power cord is plugged into the appropriate receptacle and either the power is activated through the iLO MP PC command or the power button is activated In the off state the power cords are not plugged in Table 1 17 lists the server power states Table 1 16 iLO MP Card LAN Connector Pinouts Pin Number Signal Description 1 TXP 2 TXN 3 RXP 4 Not used 5 Not used 6 RXN 7 Not used 8 Not used Ta...

Page 45: ...le session and access the MP Main Menu Step 3 Enter CM to enable command mode Step 4 Enter PC to use the remote power control command Step 5 Enter ON to power on the server and enter YES when prompted to confirm the action Step 6 Start the operating system Powering On the Server Manually NOTE If the power restore feature is set to Always On through the iLO MP PR command the server automatically po...

Page 46: ...s now removed from the system however ac voltage for standby power is still present in the server Step 6 Unplug all power cables from the receptacles on the rear panel of the server Powering Off the Server Manually To manually power off the server follow these steps Step 1 Gracefully shut down the operating system Step 2 Press the power button to power off the server IMPORTANT The main dc voltage ...

Page 47: ... is 800 MHz 1 5 MB cache or 1 GHz 1 5 MB with 32 MB or 64 MB L2 cache Memory Supports up to 12 double data rate DDR registered ECC memory in PC2100 DIMMs Maximum memory capacity is 6 GB Supported DDR DIMM sizes 256 MB 512 MB and 1 GB Supports up to 12 double data rate DDR registered ECC Memory in PC2100 DIMMs Maximum memory capacity is 32 GB if 4 GB DIMMs are used Supported DDR DIMM sizes 256 MB 5...

Page 48: ... 650W power supply You can install a second power supply to provide redundant N 1 capability One 650W power supply You can install a second power supply to provide redundant N 1 capability Table 2 2 Server Dimensions and Values Dimension Values Rack dimensions depth x width x height Pedestal dimensions depth x width x height 26 8 in 67 9 cm max x 19 0 in 48 3 cm x3 4 in 8 6 cm 26 6 in 67 5 cm x 11...

Page 49: ...9000 rp3410 and rp3440 servers Table 2 3 Power Cords Part Number Description Country 8120 5341 Power Cord C15 S Africa 2 5m black CA ASSY 917 South Africa 8120 1351 Power Cord C13 BS 1363 2 3m black CA ASSY 900 United Kingdom Hong Kong Singapore 8120 1369 Power Cord C13 AS 3112 2 0m gray CA ASSY 901 Australia 8120 1689 Power Cord C13 CEE 7 2 0m black CA ASSY 902 Europe 8120 2104 Power Cord C13 SEV...

Page 50: ...ately powered off To reset the power supply unit follow these steps 1 Disconnect the power cord 2 Determine what caused the overload by contacting a HP support representative 3 Reconnect the power cord then reboot the system If an overload occurs twice there is an undetected short circuit somewhere When you use the front panel s power button to power off the server power consumption falls below th...

Page 51: ...y levels can cause improper disk operation Low humidity levels can aggravate static electricity problems and cause excessive wear of the disk surface Table 2 6 lists the environmental specifications for a system processing unit with a hard disk drive Table 2 5 Additional Component Power Consumption Additional Component Power Consumption Processor 130W 443 6 Btu h SCSI hard disk drive with I O acce...

Page 52: ...r is used to control the fan speed and to initiate system overtemperature shutdown Nonoperating Environment The system is designed to withstand ambient temperatures between 40 C to 70 C under nonoperating conditions Cooling This section provides information on the cooling systems in the server CPU and Memory Cooling The server incorporates front to back airflow across the processor and memory exte...

Page 53: ...chassis with minimal leakage into the cell airflow plenum NOTE A power supply filler is required in the unused power supply slot to maintain proper airflow throughout the system PCI and Mass Storage Section Cooling Two dual fan assemblies located at the center of the chassis provide airflow for all the PCI slots Airflow is over the processor and memory extender boards and into the PCI section The ...

Page 54: ...mperature 1 degree per 300 meters above 900 meters 100 250 VAC Server Alone Rack Pede stal Rack Pede stal Min Config 341 Watts 57 8 CFM 98 3 m3 hr 68 2 CFM 115 94 m3 hr 38 6 lbs 17 5 kg 49 0 lbs 22 2 kg 56 3 lbs 25 5 kg W 19 0 in 48 3 cm D 26 8 in 67 9 cm H 3 4 in 8 6 cm W 11 6 in 29 5 cm D 26 6 in 67 5 cm H 19 5 in 49 4 cm Max Config 536 Watts Typical Config 426 Watts ASHRAE Class 1 Airflow cooli...

Page 55: ... Server ON and OFF on page 118 Booting the Operating System on page 120 Troubleshooting on page 123 Introduction The HP 9000 rp3410 server is a 1P 1C 1P 2C rack or pedestal mount server Similarly the HP 9000 rp3440 server is a 1P 1C 1P 2C or 2P 2C rack or pedestal mount server Both of these servers are based on the PA RISC processor family architecture The server accommodates up to 12 DIMMs and in...

Page 56: ... Figure 3 3 and Figure 3 4 show the front rear and pedestal mount views of the HP 9000 rp3410 and rp3440 servers Figure 3 1 HP 9000 rp3410 rp3440 Server Front View Figure 3 2 HP 9000 rp3410 rp3440 Server Front View with Bezel Removed Figure 3 3 HP 9000 rp3410 rp3440 Server Rear View ...

Page 57: ...Installing the System Introduction Chapter 3 57 Figure 3 4 HP 9000 rp3410 rp3440 Server Pedestal Mount ...

Page 58: ... SCSI Hot Plug Disk or Three 146 GB 10K RPM Ultra320 SCSI Hot Plug Disk Video A6150B PCI card optional A6150B PCI card optional SCSI N A Integrated Ultra 3 SCSI dual channel controller 80 MBs transfer rate with one internal 68 pin connector and one external 68 pin connector LAN PCI Gigabit fast Ethernet controller PCI Gigabit fast Ethernet controller PCI Slots Two 64 bit hot pluggable PCI X slots ...

Page 59: ...on shared memory The Integrity iLO MP interprets and stores event IDs Reviewing these events helps you diagnose and troubleshoot problems with the server Dimensions and Values Table 3 2 lists the dimensions and their values of the HP 9000 rp3410 and rp3440 servers Safety Information Use care to prevent injury and equipment damage when performing removal and replacement procedures Voltages might be...

Page 60: ... on other items Do not wear clothing subject to static charge build up such as wool or synthetic materials If installing an internal assembly wear an antistatic wrist strap and use a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1609 Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any elect...

Page 61: ...amage HP shipping containers protect their contents under normal shipping conditions After the equipment arrives carefully inspect each carton for signs of shipping damage Shipping damage constitutes moderate to severe damage such as punctures in the corrugated carton crushed boxes or large dents Normal wear or slight damage to the carton is not considered shipping damage If you find shipping dama...

Page 62: ... follow these steps Step 1 Unpack the server Step 2 Unroll the bottom corrugated tray corresponding to the side on which the lifter will be placed and slide the server as close to that edge of the pallet as possible Step 3 Break off any foam packaging which could prevent the lifter from being fully inserted under the server Do not remove the foam packaging from the corners of the server This foam ...

Page 63: ...op cover Accessing a Rack Mounted Server HP 9000 rp3410 and rp3440 servers are designed to be rack mounted The following procedure explains how to gain access to a server that is mounted in an approved rack For slide installation instructions see the Installation Guide Mid Weight Slide Kit HP part number 5065 7291 This document can be accessed on the Web at http www hp com racksolutions WARNING En...

Page 64: ...latches are closed Removing and Replacing the Top Cover on a Rack Mounted Server Removal of this cover is necessary when installing or removing many components Removing the Top Cover on a Rack Mounted Server NOTE If you are replacing a hot swappable item you can leave the server on and external cables including the power cord connected Step 1 Power off the server and disconnect the power and exter...

Page 65: ...he server chassis Replacing the Top Cover on a Rack Mounted Server CAUTION Secure any wires or cables in the server so they will not get cut or interfere with the replacement of the cover Step 1 Align the front edge of the cover with the alignment mark on the optical drive bay Figure 3 7 Aligning the Top Cover To replace cover align front edge here then slide forward ...

Page 66: ... 3 Slide the server into the rack enclosure and reconnect the power and external cables Removing and Replacing the Front Bezel on a Rack Mounted Server You must remove the front bezel from the chassis to gain access to the power supplies and optical drive Removing the Front Bezel on a Rack Mounted Server Step 1 Press in on the retaining clips located on the right side of the front panel Figure 3 9...

Page 67: ... of the server until it locks into place Figure 3 10 Replacing the Front Bezel Accessing a Pedestal Mounted Server NOTE If you are replacing a hot swappable item you can leave the server on and external cables including the power cord connected Removing the Side Cover on a Pedestal Mounted Server Step 1 Power off the server and disconnect the power and external cables Step 2 Remove the side cover ...

Page 68: ...stal Mounted Server Removing the Top Cover on Pedestal Mounted Server To remove the top cover follow these steps Step 1 Turn the top cover lock keyswitch to the unlocked position Step 2 Rotate the blue release handle to release the latch Step 3 Slide the cover toward the back of the chassis and lift the cover off ...

Page 69: ...per cooling of internal components Operating the server with the cover removed can cause the server to quickly overheat Replacing the Top Cover on a Pedestal Mounted Server CAUTION Secure any wires or cables in the server so they do not get cut or interfere with the replacement of the cover To replace the top cover follow these steps Step 1 Align the front edge of the top cover with the alignment ...

Page 70: ... front of the server until the blue release lever snaps in place Figure 3 14 Replacing the Top Cover on a Pedestal Mounted Server Replacing the Side Cover on a Pedestal Mounted Server To replace the side cover follow these steps Step 1 Align the cover s mounting holes with the matching tabs on the server chassis To replace cover align front edge here then slide forward ...

Page 71: ...s Removing and Replacing Front Bezel on a Pedestal Mounted Server You must remove the front bezel from the chassis to gain access to the power supplies and optical drive Removing the Front Bezel on a Pedestal Mounted Server To remove the front bezel parts follow these steps Step 1 Use the indentation at the top edge of the bezel to pull the bezel away from the chassis and to a 45 degree angle ...

Page 72: ...el off the mounting tabs and away from the chassis Replacing the Front Bezel on a Pedestal Mounted Server To replace the front bezel parts follow these steps Step 1 Position the bezel at an approximate 45 degree angle and align the retaining slots at the bottom with the retaining tabs on the chassis Press the bezel against the chassis to engage the tabs ...

Page 73: ...stalling additional internal hard disk drives CAUTION A hot pluggable device can require interaction with the operating server before the device can be safely installed into the server Verify that the operating system supports installing disk drives while the operating system is running If the operating system does not support this feature shut down the operating system before attempting this proc...

Page 74: ... steps Step 1 If you will be locking the hard drive in place you must remove the cover to access the hard drive lock Proceed as follows a If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack on page 63 b Remove the cover and bezel See Removing and Replacing Server Covers and Bezels on page 63 Step 2 Remove the slot filler that is installed in the sl...

Page 75: ...Figure 3 19 Filler Removal from Slot 1 Step 3 Slide the hard disk drive into the slot until it is seated Figure 3 20 Disk Drive Installation in Slot 3 Step 4 Close the drive ejector handle by pushing it down until it clicks Step 5 If desired lock the hard drive in place ...

Page 76: ...e installation by using the system utilities Use the iLO MP commands to verify operation Use the BCH commands to verify operation Use diagnostics provided by the offline diagnostic environment to exercise the module added Step 7 If rack mounted slide the server back into the rack until it stops Step 8 Check the installation of the hard disk drive by powering on the server and checking the virtual ...

Page 77: ...wer source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Failure to properly complete the steps in this procedure wil...

Page 78: ... Reconnect the power and external cables and turn on the server Step 8 Verify the drive operation by using the system utilities Use the iLO MP commands to verify operation Use the BCH commands to verify operation Use diagnostics provided by the offline diagnostic environment to exercise the newly installed module Removing and Replacing Airflow Guides You must remove airflow guides before installin...

Page 79: ...e Step 1 Power off the server and disconnect power and external cables Step 2 Remove the server chassis cover See Removing and Replacing the Top Cover on a Rack Mounted Server on page 64 Step 3 Grasp the memory airflow guide and lift it out of the server Figure 3 24 Removing the Memory Airflow Guide Processor Airflow Guide Memory Airflow Guide Front Portion of Processor Airflow Guide ...

Page 80: ... Processor Airflow Guide Step 1 Power off the server disconnect power and external cables Step 2 Remove the server cover See Removing and Replacing the Top Cover on a Rack Mounted Server on page 64 Step 3 Remove the IDE cable and power module cables from the processor airflow guide cable clips Step 4 Remove the main portion of the airflow guide a Hold the guide using the opening on top of the guid...

Page 81: ...er 3 81 Figure 3 26 Removing Fans 1A and 1B Step 6 Grasp system fan 1B and lift it from its socket Figure 3 26 Step 7 Remove the memory airflow guide Removing the Memory Airflow Guide on page 79 Step 8 Rotate the clip clockwise to release the latch Fan 1A Fan 1B ...

Page 82: ...3 27 Open the Release Clip Step 9 Disconnect the power cable connected to the guide from the system board by squeezing the clips Step 10 Lift the front portion of the processor airflow guide out of the server Figure 3 28 Remove the Front Portion of the Processor Airflow Guide ...

Page 83: ...igure 3 29 CAUTION Turbo fan power cables can be damaged if pinched between the heatsink posts and the processor airflow guide Ensure that the cables are below the top surface of the heatsink posts before installing the processor airflow guide Figure 3 29 Routing the Turbofan Power Cables through Heatsink Posts Step 4 Replace the main portion of the airflow guide a Hold the opening on top of the p...

Page 84: ...n the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Supported DIMM Sizes Supported DIMM sizes are as follows 256 MB 512 MB 1 GB 2 GB 4 GB HP 9000 rp3440 only If 4 GB DI...

Page 85: ...s memory the DIMMs in the first quad If you install DIMMs in the third quad they must be equal to or smaller than the DIMMs in the second quad rp3410 Memory Configuration T The HP 9000 rp3410 server supports DDR SDRAM DIMMs with ECC and chip spare protection This server has 12 DIMM slots and supports a maximum of six GB of total system memory Memory usage in the server varies with the model design...

Page 86: ... 2 GB and 16 GB 4 x 4 GB Memory is loaded across both memory busses two DIMMs on each bus to ensure maximum bandwidth and performance Total memory bandwidth is 8 5 GB s split across two 4 25 GB s memory buses Open page memory latency is 80 nanoseconds rp3440 Memory Configuration The HP 9000 rp3440 supports DDR SDRAM DIMMs with ECC and chip spare protection This server has 12 DIMM slots but maximum...

Page 87: ... the upgrade Installation Procedure To install DIMMs follow these steps Step 1 Power off the server and disconnect all power and external cables Step 2 Remove the server cover See Removing and Replacing Server Covers and Bezels on page 63 Step 3 Remove the memory airflow guide See Removing the Memory Airflow Guide on page 79 CAUTION To ensure that memory modules are not damaged during removal or i...

Page 88: ...ilities Use the iLO MP commands to verify operation Use the BCH commands to verify operation Use diagnostics provided by the offline diagnostic environment ODE to exercise the memory added Removing and Replacing the PCI Card Cage Accessory cards are installed in a removable PCI card cage This section explains how to remove and replace the PCI card cage Removal is required to install accessory card...

Page 89: ...ift up on the PCI card cage release lever and the back edge of the PCI card cage and lift the PCI card cage out of the server Figure 3 32 Removing the PCI Card Cage Step 4 Grasp the PCI card cage cover and slide it away from the bulkhead end of the cage then lift the cover off ...

Page 90: ...wer the card cage into the server chassis Step 4 Press the PCI card cage release lever into the lowered position to lock the card cage into the server chassis Installing PCI Cards The server can contain up to 4 PCI cards PCI cards are located in the PCI card cage The HP 9000 rp3410 server provides two 64 bit 133 MHz PCI X card sockets as slots 1 and 2 The HP 9000 rp3440 server provides four 64 bit...

Page 91: ...ear panel of the chassis for correct PCI slot number identification Installing a PCI Card Step 1 Remove the cover See Removing and Replacing the Top Cover on a Rack Mounted Server on page 64 Step 2 Remove the PCI cage See Removing the PCI Card Cage on page 88 Step 3 Grasp the edges of the PCI card to be installed and evenly press the card into the PCI backplane connector Figure 3 34 Installing a P...

Page 92: ...or exhibits voltage problems the remaining supply can support the server until the failed unit is replaced A power supply can be removed and replaced without turning off the server on servers with two power supplies CAUTION Before removing a power supply make sure the second power supply functions properly The two green LEDs inside the supply must both be lit on the second supply before the failed...

Page 93: ...r socket This socket will accept one dual processor module which contains two 800 MHz CPUs The HP 9000 rp3410 server 1P 1C configuration includes two CPUs in a single module but only one CPU is enabled The second CPU can be enabled as part of a server upgrade The HP 9000 rp3440 server supports two processor sockets Each socket will accept one dual processor module which contains either two 800 MHz...

Page 94: ...server the single dual processor module must be installed in the CPU0 socket Install a second dual processor module as follows Step 1 Power off the server and disconnect all power and external cables Step 2 Remove the cover See Removing and Replacing Server Covers and Bezels on page 63 Step 3 Remove the memory airflow guide See Replacing the Memory Airflow Guide on page 80 Step 4 Remove the proces...

Page 95: ...d The four locator posts will fit in locator holes on the system board processor module mount The turbo fan power cable must be positioned so that it is located on the side of the heatsink that faces the front of the server Figure 3 38 Aligning the Processor Module Step 8 Use the special CPU install tool 2 5 mm driver or Allen Wrench to lock the dual processor module in place on the system board T...

Page 96: ... the sequencing retainer plate toward the front of the server Figure 3 40 Slide the Sequencing Retainer Plate Step 10 Screw in the four heatsink captive screws in a criss cross torquing pattern by alternately tightening the screws so as not to completely tighten one screw before the others CPU Install Tool 2 5 mm Driver or Allen Wrench ...

Page 97: ...e power module shims are held in place by screws with plastic spacers over the threads Remove the holding screws and discard the plastic spacers Retain the screws for use when installing the power module Figure 3 42 Power Module Shims Step 12 Slide the power pod module on the system board s metal mounting bracket so that the power pod module connector connects with its connector on the processor m...

Page 98: ...re 3 43 Aligning the Processor Module Power Pod Step 13 Align the two mounting screw holes on the power pod module with the screw holes in the shims on the system board s metal mounting bracket Screw in the power pod module mounting screws Use the screws removed in step 11 ...

Page 99: ...ing the System Installing Additional Components Chapter 3 99 Figure 3 44 Installing the Processor Module Power Pod Mounting Screws Step 14 Connect the power pod cable to the power connector on the system board ...

Page 100: ...Installing the System Installing Additional Components Chapter 3 100 Figure 3 45 Connecting the Power Pod Cable ...

Page 101: ...r Cables through Heatsink Posts Step 16 Connect the turbo fan power cable to the system board Step 17 Replace the processor airflow guide See Replacing the Processor Airflow Guide on page 83 Step 18 Replace the memory airflow guide See Replacing the Memory Airflow Guide on page 80 Step 19 Replace the cover See Removing and Replacing the Top Cover on a Rack Mounted Server on page 64 Step 20 Reconne...

Page 102: ...he System Battery Step 1 Power off the server and disconnect power and external cables Step 2 Remove the cover See Removing and Replacing Server Covers and Bezels on page 63 for instructions Step 3 Remove the memory airflow guide See Removing and Replacing the Memory Airflow Guide on page 79 Step 4 Remove the processor airflow guide the front portion of the processor airflow guide and fans 1A and ...

Page 103: ... 8 Reconnect power and external cables and turn on the server Step 9 Reset the server time and date using the BCH DATE command Once you have set the time and date a Power off power off the server unplug the power cord and wait for a minute before turning it back on b Execute the DATE command again If the time and date are now correct you have installed the battery correctly Step 10 If necessary re...

Page 104: ...pplies Step 2 Remove two T120 screws from the server bezel one screw from the same location on each side of the server The screws are located behind the pull handles Non HP Rack Use the Mounting in non HP racks guide for evaluating the installation of HP equipment in non HP racks The guide provides information to help you determine if you need to qualify whether you can install maintain and servic...

Page 105: ...ions apply to the mass storage devices that can be connected to the core I O SCSI HBA External connections to the SCSI HBA core I O controller are only supported when the internal cable between the SCSI backplane and the SCSI HBA core I O card is disconnected The server is shipped in simplex configuration which supports external devices If you convert the server to duplex configuration you cannot ...

Page 106: ...rd into the power supply in slot P2 Plug the other end of the power cord into an appropriate outlet Connecting to the LAN The server has the following ports that provide network connectivity iLO MP LAN port Use this port to access the iLO MP through the LAN Console Remote UPS port RS 232 Use this port to access the iLO MP through the console Figure 3 48 shows the LAN ports on the server rear Figur...

Page 107: ...he iLO MP setup process Table 3 4 Setup Checklist Step Action X Standard Setup 1 Preparation 1 Determine an access method to select and connect the cables 2 Determine a LAN configuration method and assign an IP address if necessary 2 Configure the iLO MP LAN Choose one of the three methods to configure the LAN for iLO MP access DHCP with DNS ARP Ping RS 232 serial port 3 Log on to the iLO MP Log i...

Page 108: ...Installing the System Console Setup Chapter 3 108 Setup Flowchart Use this flowchart as a guide to assist in the iLO MP setup process Figure 3 49 iLO MP Setup Flowchart and IP address and IP address ...

Page 109: ...ed on the server and if DHCP and DNS services are available to the server See Table 3 6 for possible scenarios Once you have determined the iLO MP access you must determine how you will configure the iLO MP LAN to acquire an IP address using the following methods DHCP DNS through the management LAN use the DNS name located on the toe tag on the server Setting up a static IP number using a laptop w...

Page 110: ...DNS name from the toe tag on the server The DNS name is 14 characters long consisting of the letters mp followed by the 12 characters of the MAC address for example mp0014c29c064f This address is assigned to the iLO MP card The iLO MP card has a unique MAC address that identifies the card on the network Step 2 Connect the LAN cable from the server to an active network port Step 3 Apply ac power to...

Page 111: ...he following procedure explains how to use the ARP Ping utility using a PC that is connected to the network that is on the same physical subnet as the server To configure a static IP address using the ARP Ping utility follow these steps Step 1 Obtain the iLO MP MAC address To set the IP address using ARP you must know the MAC address of the iLO MP LAN You can find the MAC address of the iLO MP LAN...

Page 112: ... on different servers within the same network Duplicate server IP addresses conflict and the servers cannot connect to the network The LC command enables you to configure an IP address host name subnet mask and gateway address IMPORTANT Ensure you have a console connection through the RS 232 serial port or a network connection through the LAN to access the iLO MP and use the LC command To assign a...

Page 113: ...6 Log in to the iLO MP See Logging In to the iLO MP on page 114 Step 7 At the MP Main Menu enter CM and press Enter to select command mode Step 8 At the command mode prompt enter LS and press Enter The screen displays the default LAN configuration values Write down the default values or log the information to a file for future troubleshooting Step 9 Use the LC command to disable DHCP a From the LC...

Page 114: ...he list of commands displayed on the screen can be different depending on the method of access to the iLO MP When logging in using the local or remote RS 232 serial ports the login prompt may not display if another user is logged in through these ports Use Ctrl B to access the MP Main Menu and the iLO MP prompt MP Additional Setup This section provides additional information to help you set up the...

Page 115: ...dify the default settings during the initial login session and determine the security access required and what user accounts and privileges are needed Create local accounts or use directory services to control user access See Modifying User Accounts and Default Password on page 114 Security Access Settings CAUTION When DHCP is enabled the system is vulnerable to security risks because anyone can a...

Page 116: ... mirrored data is displayed Step 3 To return to the iLO MP command interface type Ctrl B or Esc and and press Enter Interacting with the iLO MP Using the Web GUI Web browser access is an embedded feature of the iLO MP The iLO MP has a separate LAN port from the system LAN port It requires a separate LAN drop IP address and networking information from that of the port used by the operating system B...

Page 117: ... Step 6 Click Refresh to update the display The iLO MP Web interface has a robust help system To launch iLO MP help click the Help tab in the Display screen or click the question mark key at the top right corner of each page to display help about that page Accessing the Graphic Console Using VGA VGA is a method you can use to access the graphic console NOTE You cannot access the iLO MP using VGA T...

Page 118: ...enu prompt displays Powering the Server ON and OFF This section provides information and procedures for powering the server on and off Power States The server has three power states Standby power Full power Off Plug the power cord into the appropriate receptacle on the rear of the server to achieve the standby power state the front panel power button is not turned on Full power occurs when the pow...

Page 119: ... server Step 2 Initiate a console session and access the MP Main Menu Step 3 Enter CM to enable command mode Step 4 Enter PC to use the remote power control command Step 5 Enter ON to power on the server and enter YES when prompted to confirm the action Step 6 Start the operating system Powering On the Server Manually NOTE If the power restore feature is set to Always On through the iLO MP PR comm...

Page 120: ...he server however ac voltage for standby power is still present in the server Step 3 Unplug all power cables from the receptacles on the rear panel of the server Booting the Operating System This section covers procedures for booting and shutting down an operating system on the server Supported Operating System The only supported operating system on the HP 9000 rp3410 and rp3440 servers is HP UX 1...

Page 121: ... stop at the ISL prompt prior to booting y n Step 2 Enter n NOTE If the server fails to boot you may be required to boot from a DVD that contains the operating system and other necessary software Booting HP UX in Single User Mode To boot to HP UX in single user mode follow these steps Step 1 At the BCH Main Menu enter command or menu bo pri The following message displays Interact with IPL Y N or C...

Page 122: ...rebooted Use the following list to choose an HP UX shutdown option for the server To shut down HP UX and halt power off the server issue the shutdown h command To reboot a halted server you must power on the server using the PC command at the iLO MP Command menu To shut down HP UX and reboot the server issue the shutdown r command Verifying the Server Configuration Using Boot Console Handler From ...

Page 123: ...s indications and error messages and by checking the SEL You can observe the LED indicators on the front and rear of the server Error messages are displayed on local and remote consoles System history console event and history logs is available through the iLO MP and is accessed through the console Offline troubleshooting programs are available on the resource CD that is shipped with the server To...

Page 124: ...wer supply on the rear panel of the server is lit power is available to the server If the ac power LED is not lit the server is either in standby power mode or there is a problem Reseat the power supply If the problem persists remove and reseat the board within the server If the problem persists replace the power supply or the power supply interface board If the console shows that the server is po...

Page 125: ...t all cable harnesses and board connectors DVD Problems DVD problems that occur during installation are usually related to faulty connections If you are experiencing DVD problems follow these steps 1 Remove and reinsert the disk 2 Replace the disk 3 Remove and reinstall the DVD drive Check that connectors are fully engaged 4 Replace the DVD drive Hard Drive Problems Hard drive problems that occur ...

Page 126: ...ium based servers from the Server category Step 4 Select your product from the servers listed Step 5 Select the operating system Step 6 Select the firmware package you want to download Step 7 Download the firmware package and follow the instructions for updating the firmware included in the release notes Installing the Latest Version of the Firmware on the Server To install the latest version of t...

Page 127: ...rmation can be found in the System Log System Fault Flashing at 2 Hz Red Hard fault system halted System Off Off N A System off Power On Steady Green Power normal Power On Flashing at 1 Hz Yellow Housekeeping voltage present Power Off Off Off Power off Disk LED Flashing at rate of disk activity Green Disk activity Thermal LED OK Steady Green Thermal OK Thermal LED Warning Flashing at 1 Hz Yellow T...

Page 128: ...Installing the System Troubleshooting Chapter 3 128 ...

Page 129: ...the server This is found on the identification label which is found at the front of the unit typically A9956A A9951A and so on The serial number of the server This is found on the identification label Step 3 Become familiar with the server configuration Are you using the LAN RS232 or Web interface to monitor the server How many processors DIMMs and PCI cards have been installed What versions of pr...

Page 130: ...Installing the System Troubleshooting Chapter 3 130 ...

Page 131: ... operating system for single core processors You can find information about the HP UX operating system on the Web at Server Hardware Information http docs hp com hpux hw Diagnostics and Event Monitoring Hardware Support Tools Complete information about HP s hardware support tools including online and offline diagnostics and event monitoring tools is at the http docs hp com hpux diag Web site This ...

Page 132: ...Standard HP UX Booting Using Boot Console Handler To the autoboot function is enabled the server boots to the installed operating system If autoboot is not enabled the server enters the boot console handler BCH The BCH enables you to control the server s booting environment To set the boot path if HP UX is at a path other than the primary path follow these steps To boot HP UX follow these steps St...

Page 133: ...command To shut down and halt power off an HP UX system use the shutdown h command For details see the shutdown 1M manpage and follow these steps Step 1 From the HP UX command line issue the shutdown command to shut down the HP UX operating system Step 2 Log in to HP UX running on the system that you want to shut down You should log in to the iLO MP for the server and use the Console menu to acces...

Page 134: ...esponding command from the menu to verify the type and quantity of processors memory and I O cards Step 1 To enter the POSSE shell type CO from the iLO MP Main Menu To list all the categories available in the shell type help pr Processors me Memory io Check the PCI device information to determine if the values match the devices installed in the server Step 2 Verify the parameters Step 3 To return ...

Page 135: ...serve this warning can result in personal injury or damage to equipment CAUTION Do not operate the server for more than five minutes with any cover including disk drives removed If you are hot swapping a fan reinstall the cover within five minutes to prevent overheating Damage to system components can result due to improper cooling airflow To troubleshoot the server with online diagnostic tools yo...

Page 136: ... Time Result Power connected to power supplies system power off One second or less More than one second System power on No effect System at ISL Less than one second More than one second but less than five seconds More than five seconds No effect Not used This selection initiates E buzzer functions that are not supported in the servers Hard shutdown System at BCH Less than one second More than one ...

Page 137: ...and you can use the command line interface to drive STM using scripts You can use diagnostics to thoroughly test a device and isolate failures down to the suspected self repair unit For complete documentation on how to access and use STM go to http docs hp com Under the Topics menu go to Diagnostics and look for Support Tools Manager Event Monitoring Service Event Monitoring Service EMS is the fra...

Page 138: ... steps Step 1 Access the iLO MP interface press Ctrl B Step 2 Log in with proper user name and password Step 3 Enter cl to display the console logs This log displays console history from oldest to newest Step 4 Enter sl to display the system logs The system logs consist of System event log Forward progress log Current boot log Previous boot log Live events log SEL Step 1 Access the iLO MP command ...

Page 139: ... Event Log Viewer Menu Ctrl B Exit command and return to the MP Main Menu Step 4 Enter t to select text mode Step 5 Enter d to dump the log to the screen If desired save this file for reference Step 6 To decode the blinking state of the system LED review the entire SEL and look at events with alert level 3 and above For example Log Entry 24 14 Feb 2003 15 27 02 Alert Level 3 Warning Keyword Type 0...

Page 140: ...r menu Step 3 List the bootable devices by entering search search Step 4 Select the CD device that contains the ODE CD for example p3 Step 5 Boot from that device by entering boot p3 boot p3 Step 6 You are asked to interact with the Initial System Loader ISL prompt Enter yes y Step 7 From the ISL prompt start the Offline Diagnostics Environment by entering ODE ODE Table 5 2 lists the ODE commands ...

Page 141: ... The following sections describe their functions Additional LEDs are provided on the system board See System Board LEDs on page 144 You may want to back up your data or replace a component before it fails The boot process is monitored by the iLO MP With the current iLO MP functionality the four diagnostic LEDs are disabled always off You can monitor server operation from a console using the iLO MP...

Page 142: ...lished no current LAN activity Table 5 4 lists the 10 100 1000 base T Ethernet LAN connectors LEDs Blinking green Booting or running BCH Blinking yellow 1 sec Attention Alerts of levels 3 5 detected in the iLO MP logs The LED will turn off once the event log has been read Blinking red 2 sec Fault System Alert 7 detected LED will blink until the problem is resolved and the system boots successfully...

Page 143: ...Ds LAN LED Location Color State Self test Top Yellow iLO MP running selftest or error Off iLO MP has booted 10BT 2nd from top Green 10BT link established Blinking green 10BT activity Off No link or 100BT link 100BT 2nd from bottom Green 100BT link established Blinking green 100BT activity Off No link or 10BT link Standby power Bottom Green Standby power on Off Standby power off ...

Page 144: ...the system These LEDs are located on the system board close to the back of the system and are viewed through the small cooling holes in the system case Figure 5 2 Location of the STBY and BMC LEDs The STBY LED can be viewed here through the cooling vents The BMC LED can be viewed here through the cooling vents BMC LED STBY F W LED Disabled ...

Page 145: ...iption STBY This standby LED comes on as soon as the system s power cord is plugged in If this light is off when you plug it in reseat the power supply and if this does not work replace the power supply BMC A few seconds after the system is plugged in this LED starts blinking which means that the BMC is active Table 5 7 Cleaning Component Time Frame Cleaning Procedure Keyboard Regularly Dust with ...

Page 146: ...Chapter 5 Troubleshooting Cleaning Procedures 146 ...

Page 147: ...ng and Replacing the System Battery on page 198 Removing and Replacing the PCI Card Cage on page 200 Removing and Replacing PCI Cards on page 202 Removing and Replacing the PCI Backplane on page 205 Removing and Replacing a Removable Media Drive on page 207 Removing and Replacing the iLO MP Card on page 209 Removing and Replacing the iLO MP Card Battery on page 211 Removing and Replacing the LED S...

Page 148: ...to equipment Do not wear loose clothing that can snag or catch on the server or on other items Do not wear clothing subject to static charge build up such as wool or synthetic materials If installing an internal assembly wear an antistatic wrist strap and use a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1155 Handle accessory boards and c...

Page 149: ...ower receptacles PWR1 left PWR2 right 8 Hot pluggable hard disk drives up to 3 2 Memory airflow guide 9 Hard disk drive 3 Processor airflow guide 10 System fans Fan 2 center Fan 3 PCI card cage 4 System fans Fan 1A right Fan 1B left 11 Intrusion switch 5 Slimline optical drive 12 Memory sockets 6 Power supplies 1 center power supply 2 under optical drive 13 PCI card cage 7 Status panel board 14 iL...

Page 150: ...nnectors A B 10 Power module power connector 18 Optical drive connector 3 CPU power pods 11 HP ZX1 memory and I O controller under heatsink 19 iLO MP card connector 4 CPU 1 12 Memory sockets 20 HP ZX1 I O adapter 5 CPU 0 13 Status panel connector 21 Serial ports 2 factory use only 6 Turbo fan power connectors 14 Power module auxiliary connector 22 USB connectors 4 7 Five VRM cards 15 SCSI backplan...

Page 151: ...following procedure explains how to gain access to a server that is mounted in an approved rack For slide installation instructions see the Installation Guide Mid Weight Slide Kit HP part number 5065 7291 WARNING Ensure that all anti tip features front and rear anti tip feet installed adequate ballast properly placed etc are employed before extending the server To access the internal components on...

Page 152: ...to the rack follow these steps Step 1 Press the rail clips on either side of the server inward and push the server into the rack until it stops Step 2 Verify that the rack latches are closed Removing and Replacing the Top Cover on a Rack Mounted Server Removing the Top Cover on a Rack Mounted Server NOTE If you are replacing a hot swappable item you can leave the server on and external cables incl...

Page 153: ...lue release lever toward the back of the server and slide the cover toward the back of the server Figure 6 4 Removing the Top Cover on a Rack Mounted Server Step 3 Lift the top cover off the server chassis Replacing the Top Cover on a Rack Mounted Server CAUTION Secure any wires or cables in your server so they will not get cut or interfere with the replacement of the top cover ...

Page 154: ...y Figure 6 5 Aligning the Top Cover on a Rack Mounted Server Step 2 Grasp the blue release lever and slide the cover toward the front of the server until the lever snaps into place Figure 6 6 Closing the Top Cover on a Rack Mounted Server Step 3 Slide the server into the rack enclosure and reconnect the power and external cables To replace cover align front edge here then slide forward ...

Page 155: ...rom the chassis to gain access to the power supplies and optical drive Removing the Front Bezel Step 1 Press in on the retaining clips located on the right side of the front panel Figure 6 7 Front Bezel Retaining Clip Step 2 Rotate the front panel outward and lift it off the server chassis Replacing the Front Bezel Step 1 Insert the bezel latches into the matching slots on the server chassis ...

Page 156: ...in a pedestal configuration or can be converted from a rack to a pedestal configuration To access the internal components on a pedestal server you must remove the side and top covers Removing the Side Covers on a Pedestal Mounted Server NOTE If you are replacing a hot swappable item you can leave the server on and external cables including the power cord connected Step 1 Power off the server and d...

Page 157: ...side cover off of the server chassis Figure 6 9 Removing the Side Cover on a Pedestal Mounted Server Step 3 Remove the top cover Figure 6 10 Removing the Top Cover on a Pedestal Mounted Server a Turn the top cover lock keyswitch to the unlocked position b Rotate the blue release handle to release the latch ...

Page 158: ...g the server with the side cover removed can cause the server to quickly overheat Replacing the Top and Side Covers on a Pedestal Mounted Server CAUTION Secure any wires or cables in your server so they do not get cut or interfere with the replacement of the cover Step 4 Replace the top cover a Align the front edge of the top cover with the alignment mark on the optical drive bay Figure 6 11 Top C...

Page 159: ...f the server until the blue release lever snaps in place Figure 6 12 Replacing the Top Cover on a Pedestal Mounted Server Step 5 Replace the side cover a Align the side cover s mounting holes with the matching tabs on the server chassis b Close the side cover until it snaps onto the server chassis Figure 6 13 Replacing the Side Cover on a Pedestal Mounted Server ...

Page 160: ...rom the chassis to gain access to the power supplies and optical drive Removing the Front Bezel To remove the front bezel follow these steps Step 1 Use the indentation at the top edge of the bezel to pull the bezel away from the chassis and to a 45 degree angle Figure 6 14 Removing the Front Bezel on a Pedestal Mounted Server Step 2 Lift the bezel off the mounting tabs and away from the chassis ...

Page 161: ...tabs Figure 6 15 Aligning the Pedestal Front Bezel Step 2 Rotate the bezel against the chassis so that it snaps into place Removing and Replacing System Fans There are four system fans to keep the server cool when it is running The system fans are hot swappable enabling you to replace a fan while the server is running CAUTION When the server is running the top cover must be replaced within five mi...

Page 162: ...Fans 162 a To remove fan 1A 1B 2 or 3 from a rack mounted server or fan 3 from a pedestal server grasp the appropriate fan and lift it out of the fan socket Figure 6 16 Figure 6 17 Figure 6 18 Figure 6 16 Fan 1A or Fan 1B Removal Figure 6 17 Fan 2 Removal Fan 1A Fan 1B Fan 2 ...

Page 163: ...of the iLO MP to verify fan operation Removing and Replacing the Power Supply The power supplies in the server are hot swappable that is if one power supply stops working or exhibits voltage problems the remaining supply can support the server until the failed unit is replaced A power supply can be removed and replaced without turning off the server on servers that contain two power supplies CAUTI...

Page 164: ...move the power supply follow these steps Step 1 Remove the front bezel from the server See Removing and Replacing Server Covers and Bezel on page 151 Step 2 Press the power supply retaining clip to unlatch the power supply release lever Figure 6 19 Releasing the Power Supply Retaining Clip Power Supply 1 Power Supply 2 ...

Page 165: ...ower supply release lever down and slide the power supply out of the server Figure 6 20 Removing the Power Supply Replacing the Power Supply To replace the power supply follow these steps Step 1 Open the power supply release lever and slide the power supply into place Figure 6 21 Replacing the Power Supply ...

Page 166: ...igh availability server while it is running CAUTION The disk drives in HP 9000 rp3410 and rp3440 servers are not hot swappable they are merely hot pluggable A manual software procedure must be done in order to safely remove or insert disk drives while the server is running To avoid damage to the hard drives See the documentation provided with the drive for additional details on inserting or removi...

Page 167: ...sk Drive 167 CAUTION If you try to remove a hard disk drive without unlocking it from the server you will damage the hard drive bay Figure 6 22 Unlocking the Disk Drive Step 3 Squeeze inward on the colored release clip on the hard drive release lever Figure 6 23 Releasing the Disk Drive ...

Page 168: ...ng a Hard Disk Drive To install or replace a hard disk drive follow these steps Step 1 If the server is powered on and the OS is running prepare the OS to have the disk drive removed See your OS documentation for instructions on preparing the OS for removing and inserting hard drives Step 2 If you are locking the hard drive in place remove the cover CAUTION Replace the top cover within five minute...

Page 169: ...lot filler by pulling it from the disk drive slot Figure 6 25 Removing Disk Drive Slot Filler Step 4 Insert the hard disk drive into the drive bay from which you removed the drive and push inward on the release lever until the drive no longer slides forward You must leave the release lever in the open position as shown when you push the drive into the server ...

Page 170: ... the HP Integrity and HP 9000 iLO MP Operations Guide for additional information Use the iLO MP commands to verify operation Use the BCH commands to verify operation Use diagnostics provided by the ODE to exercise the newly installed module Step 8 Reset the server to the BCH Service Menu to rescan the hard drives Removing and Replacing Airflow Guides To upgrade remove or replace most server compon...

Page 171: ...hem You must remove the memory airflow guide If it is damaged to the point that airflow across the memory DIMMs is restricted To access memory DIMMs and sockets NOTE Air flows through the server from front to back Figure 6 27 Airflow Guides Locations Removing and Replacing the Memory Airflow Guide Removing the Memory Airflow Guide Step 1 Power off the server and disconnect external cables Step 2 R...

Page 172: ...hassis Step 2 Insert the memory airflow guide in the slots Step 3 Replace the cover Step 4 Reconnect power and external cables Removing and Replacing the Processor Airflow Guide Removing the Processor Airflow Guide Step 1 Power off the server and disconnect power and external cables Step 2 Remove the server cover Step 3 Remove the IDE cable and power module cables from the processor airflow guide ...

Page 173: ...ck end of the airflow guide and lift the guide out of the server Figure 6 29 Removing the Processor Airflow Guide Step 5 Remove the front portion of the airflow guide a Remove system fans 1A and 1B See Removing a System Fan on page 161 b Remove the memory airflow guide See Removing the Memory Airflow Guide on page 171 ...

Page 174: ...g Components Removing and Replacing Airflow Guides 174 c Rotate the clip clockwise to release the latch Figure 6 30 Open the Release Clip d Disconnect the power cable connected to the guide from the system board by squeezing the clip ...

Page 175: ...he airflow guide a Align the release latch of the front half of the airflow guide over the release latch post and snap it in place b Connect the power connector on the front portion of the guide to the connector on the system board Step 2 Replace system fans 1A and 1B See Replacing a System Fan on page 163 Step 3 Route the processor turbo fan power cables through the processor heatsink posts so th...

Page 176: ...tep 4 Replace the main portion of the airflow guide a Hold the opening on top of the processor airflow guide b At the same time grasp the back end of the airflow guide and insert the airflow guide into the server c Connect the power module cable d Place the power and IDE cables in the cable clips e Insert the two airflow guide retaining tabs into the two slots on the front half of the airflow guid...

Page 177: ...memory modules The server supports the following combinations For rp3410 from 512 MB up to 6 GB For rp3440 from 1 GB up to 32 GB System memory DIMMs are located on the system board Supported DIMM Sizes Supported DIMM sizes are as follows 256 MB 512 MB 1 GB 2 GB 4 GB HP 9000 rp3440 only If 4 GB DIMMs are used only one configuration 8 X 4 GB in the first eight sockets is supported ...

Page 178: ... first quad group of four This enables memory configurations of two four eight or twelve DIMMs In the current server model A7136B memory must be installed as quads This enables memory configurations of four eight or twelve DIMMs Thus the HP 9000 rp3410 server must include a minimum of 512 MB model A7136A or 1 GB model A7136B and can include up to 6 GB of memory in combinations of 256 MB 512 MB and...

Page 179: ... size DIMMs can be installed in the server except when 4 GB DIMMs are used but all four DIMMs in a quad must be identical NOTE There is only one configuration of 4 GP DIMMs that is supported two 2 quads of 4 GP DIMMs You cannot mix one quad of 4 GB DIMMs with any other quads Memory Loading Rules DIMMs must be installed in server load sequence the first DIMM must be in the first slot the second DIM...

Page 180: ... See Removing System Memory and Installing System Memory for instructions on removing and replacing the memory DIMM Removing System Memory WARNING Ensure that the server is powered off and all power sources have been disconnected from the server before removing or replacing system memory Voltages are present at various locations within the server whenever an ac power source is connected This volta...

Page 181: ... HP 9000 rp3440 server DIMMs must be installed in matched quads Two matched memory card pairs of equal size that is four identical DIMMs must be installed one pair per memory cell as listed below 0A 0B and 1A 1B must be an identical quad 2 pairs 2A 2B and 3A 3B must be an identical quad 2 pairs 4A 4B and 5A 5B must be an identical quad 2 pairs NOTE DIMMs match if they have the same HP part number ...

Page 182: ...ed position and snap the clips firmly into place to ensure that the DIMMs are seated properly Figure 6 34 Inserting DIMM into Connector Step 6 Replace the memory airflow guide See Removing and Replacing the Memory Airflow Guide on page 171 Step 7 Replace the top cover Step 8 Reconnect power and external cables and turn on the server Step 9 Verify the memory replacement and operation by using the s...

Page 183: ...ipment CAUTION Failure to properly complete the steps in this procedure will result in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server NOTE Processor tool kit HP part number 506...

Page 184: ...placing a Dual Processor Module 184 Step 5 Disconnect the power pod cable from the power connector on the system board Figure 6 35 Disconnect Power Pod Cable Step 6 Remove and retain the two power pod mounting screws Figure 6 36 Remove Power Pod Mounting Screws ...

Page 185: ...lacing a Dual Processor Module 185 Step 7 Slide the power pod toward the rear of the system board so that the power pod connector disconnects from its connector on the dual processor module Figure 6 37 Figure 6 37 Disconnect Power Pod from Dual Processor Module ...

Page 186: ...g and Replacing Components Removing and Replacing a Dual Processor Module 186 Step 8 Lift the power pod up and out of the chassis Place the power pod into an antistatic container Figure 6 38 Figure 6 38 Remove Power Pod ...

Page 187: ...t the Turbo Fan Cable Step 10 Release the four heatsink captive screws on the module heat sink Figure 6 40 Release Heatsink Captive Screws Step 11 Slide the sequencing retainer plate toward the back of the server to open the hole in the edge of the heatsink for insertion of the special processor tool into the processor module locking mechanism CPU Install Tool ...

Page 188: ...essor module locking mechanism using the CPU install tool Insert the tool into the hole that runs down through the edge of the turbo fan heatsink and rotate the special processor tool 180 degrees counterclockwise Figure 6 41 Unlocking the Dual Processor Module Locking Mechanism CPU Install Tool 2 5 mm Driver or Allen Wrench ...

Page 189: ...ift the dual processor module and the turbo fan assembly up and out of the chassis Figure 6 42 If protective pin covers are available install the cover on processor connectors to shield connector pins Place the dual processor module in an antistatic container Figure 6 42 Removing the Dual Processor Module ...

Page 190: ... to the bridge assembly In a 1P 1C or 1P 2C configuration the one dual processor module must be installed in the CPU0 socket Each dual processor module has an associated power pod that is required Install a dual processor module as follows Step 1 Power off the server and disconnect power and external cables Step 2 Remove the top cover See Removing and Replacing Server Covers and Bezel on page 151 ...

Page 191: ...d rotate the special processor tool 180 degrees counterclockwise Verify that the dual processor module socket locking mechanism is rotated into the unlocked position Figure 6 44 Figure 6 44 Unlocking the Dual Processor Module Locking Mechanism Step 5 Remove any protective packaging from the processor modules NOTE Protective covers can be installed to protect connector pins The covers can be saved ...

Page 192: ...power cable to properly align the fan and dual processor module on the system board Figure 6 45 The four locator posts will fit in locator holes on the system board processor module mount The turbo fan power cable must be positioned so that it is located on the side of the heatsink that faces the front of the server Figure 6 45 Aligning the Dual Processor Module ...

Page 193: ...tsink and rotate it clockwise 180 degrees Figure 6 46 Figure 6 46 Locking the Dual Processor Module in Place Step 8 Slide the sequencing retainer plate toward the front of the server Step 9 Screw in the four heatsink captive screws in a criss cross torquing pattern by alternately tightening the screws so as not to completely tighten one screw before the others Figure 6 47 Securing the Captive Scre...

Page 194: ... only one dual processor module remove the spacers from the power module mounting Figure 6 48 a Locate the two power module shims on the system board b Remove the holding screws that hold the shims in place c Remove the spacers from the holding screws Discard the spacers d Retain the screws for use when installing the power module Figure 6 48 Power Module Shims Shims Spacers Screws ...

Page 195: ...acing a Dual Processor Module 195 Step 11 Slide the power module on the system board metal mounting bracket so that the connector on the power module makes contact with its connector on the dual processor module Figure 6 49 Aligning the Processor Module Power Pod ...

Page 196: ...9 Screw in the power module mounting screws Figure 6 50 Use the screws removed in step 10 Figure 6 50 Installing the Processor Module Power Pod Mounting Screws CAUTION Turbo fan power cables can be damaged if pinched between the heatsink posts and the processor airflow guide Ensure the cables are below the top surface of the heatsink posts before installing the processor airflow guide by routing t...

Page 197: ... 6 51 Routing the Turbofan Power Cables through the Heatsink Posts Step 14 Connect the turbo fan power cable to the system board Step 15 Connect the power pod cable to the power connector on the system board Figure 6 52 Connecting the Power Pod Cable Step 16 Replace the processor airflow guide See Replacing the Processor Airflow Guide on page 175 Step 17 Replace the memory airflow guide See Replac...

Page 198: ...charge disassemble or dispose of lithium batteries in a fire Failure to observe this warning can result in personal injury or damage to equipment Replace only with the identical or equivalent battery Follow the manufacturer s recommendations Dispose of used batteries according to the manufacturer s instructions Removing the System Battery IMPORTANT Prior to removing the system battery log the syst...

Page 199: ...ining clip with a flat head screwdriver and slide the battery into the holder The positive terminal of the battery faces up CAUTION Only lift the battery high enough to clear the holder Excessive stress on the battery holder retaining clip can damage the clip Step 2 Replace the processor airflow guide See Replacing the Processor Airflow Guide on page 175 Step 3 Replace the memory airflow guide See...

Page 200: ...ration settings boot settings or any other system settings Removing and Replacing the PCI Card Cage PCI cards are installed in a removable PCI card cage This section explains how to access the PCI card cage as well as how to remove and install PCI cards Removing the PCI Card Cage To remove the PCI card cage from the server follow these steps WARNING Ensure that the server is powered off and all po...

Page 201: ...ponents Removing and Replacing the PCI Card Cage 201 Step 3 Lift up on the PCI card cage release lever and the back edge of the PCI card cage and lift the PCI card cage out of the server Figure 6 54 Figure 6 54 Removing the PCI Card Cage ...

Page 202: ... the bulkhead end of the cage Step 2 Hold the PCI card cage above the chassis mounting position such that the bulkhead end of the cage is toward the server rear panel See Figure 6 54 Step 3 Hold the PCI card cage release lever in the raised position and lower the PCI card cage into the server chassis Step 4 Press the PCI card cage release lever into the lowered position to lock the PCI card cage i...

Page 203: ...a slot that is not configured to accept it can cause operation failure or the PCI card to operate at less than optimum speed PCI slots are numbered 1 through 4 See the labels on the rear panel of the chassis for correct PCI slot number identification Removing a PCI or Graphics Card To remove a PCI card from the server follow these steps CAUTION Record the location of all PCI cards as they are inst...

Page 204: ...rd Figure 6 56 This will maintain the proper airflow within the chassis Figure 6 56 Installing a PCI Slot Cover Replacing a PCI or Graphics Card Step 1 Remove the PCI card cage See Removing the PCI Card Cage on page 200 Step 2 Grasp the edges of the PCI card to be installed and gently press the card into the PCI backplane connector Figure 6 57 Installing a PCI Card ...

Page 205: ... Guide for additional information Use the iLO MP commands to verify operation Use the BCH commands to verify operation Removing and Replacing the PCI Backplane The HP 9000 rp 3410 and rp3440 server system backplane is called the PCI backplane and provides four PCI card sockets The removal process is the same for both Removing the PCI Backplane Step 1 Remove the PCI card cage from the server See Re...

Page 206: ... Step 4 Lift the backplane over the top of the standoffs and slide it out of the cage Figure 6 58 Figure 6 58 Removing the PCI Backplane Replacing the PCI Backplane Step 1 Place the backplane in the cage by aligning the cage standoffs with the holes on the backplane and slide it into place ...

Page 207: ... Integrity and HP 9000 iLO MP Operations Guide for additional information Use the iLO MP commands to verify operation Use the BCH commands to verify operation Removing and Replacing a Removable Media Drive The removable media drive is located behind the front bezel WARNING Ensure that the server is powered off and all power sources have been disconnected from the server before removing or replacin...

Page 208: ...drive follow these steps Step 1 Power off the server and disconnect power and external cables Step 2 Remove the top cover See Removing and Replacing Server Covers and Bezel on page 151 Step 3 Disconnect the IDE cable from the back of the drive Step 4 Grasp the front of the drive and squeeze in on the locking tabs to release the drive Step 5 Pull the drive straight out to remove it from the chassis...

Page 209: ...y and HP 9000 iLO MP Operations Guide for additional information Use the iLO MP commands to verify operation Use the BCH commands to verify operation Use diagnostics provided by the ODE to exercise the newly installed module Removing and Replacing the iLO MP Card The iLO MP offers remote server management through an independent iLO MP Removing the iLO MP Card Step 1 Power off the server and use th...

Page 210: ... MP card Step 1 Insert the iLO MP card in the server by grasping its edges and placing it on the two iLO MP card posts Step 2 Push the 10 100 management LAN 15 pin VGA and 25 pin serial connectors through their openings on the back of the server Step 3 Connect the iLO MP card Connect the iLO MP card cable to its connector on the system board Insert and tighten the two mounting screws that connect ...

Page 211: ...ery that might need replacement The iLO MP card battery is located on the underside of the iLO MP card Battery Notice This product contains a Lithium battery HP part number 1420 0356 WARNING Lithium batteries can explode if mistreated Do not recharge disassemble or dispose of lithium batteries in a fire Failure to observe this warning can result in personal injury or damage to equipment Replace on...

Page 212: ...screwdriver and slide the battery into the holder The positive terminal of the battery faces up CAUTION Only lift the battery high enough to clear the holder Excessive stress on the battery holder retaining clip can damage the clip Step 2 Replace the iLO MP card See Replacing the iLO MP card on page 210 Step 3 Verify the battery replacement and operation by using the system utilities See the Utili...

Page 213: ...ing Server Covers and Bezel on page 151 Step 3 Disconnect the LED status panel s controller cable Step 4 Unscrew the two LED status panel mounting screws and remove the panel Figure 6 63 Removing the LED Status Panel Replacing the LED Status Panel Step 1 Replace the LED status panel in the server and screw in the two LED status panel mounting screws Step 2 Connect the LED status panel controller c...

Page 214: ...ving and Replacing Server Covers and Bezel on page 151 Step 3 Remove these components from the system board System fans See Removing a System Fan on page 161 PCI card cage See Removing the PCI Card Cage on page 200 Memory airflow guide See Removing the Memory Airflow Guide on page 171 Processor airflow guide See Removing the Processor Airflow Guide on page 172 Memory DIMMs See Removing System Memo...

Page 215: ...cted to the system board To help with re assembly make note of which cables were connected to which connector Step 8 Lift the fan bridge to access the three power cables near the PCI card cage Step 9 Unscrew the system board mounting screw A screw symbol is adjacent to the mounting screw Figure 6 66 Remove the System Board Mounting Screw Step 10 Remove the system board a Grasp the memory controlle...

Page 216: ...Removing and Replacing Components Removing and Replacing the System Board 216 b Lift up the processor module side of the system board and slide it free of the PCI card cage bay Figure 6 67 Remove the System Board ...

Page 217: ...d by its edges and carefully align it in the server a Angle the board to enable the PCI connector to slide into the PCI card cage bay area b Align the system board keyholes with their standoffs on the chassis c Slide the PCI connector posts on the system board into their slots on the server chassis Figure 6 68 Align the System Board PCI Connector ...

Page 218: ...the server to secure the system board on its standoffs Figure 6 69 Slide System Board in Chassis Step 3 Screw in the system board mounting screw Step 4 Connect all cables to their appropriate connectors on the system board Step 5 Screw in the six rear backplane system board mounting screws Figure 6 70 Installing the Rear Panel Mounting Screws ...

Page 219: ... 6 72 Reinstalling the Power Connectors Step 8 Replace the following server components iLO MP card See Replacing the iLO MP card on page 210 Dual processor modules See Installing a Dual Processor Module on page 190 Memory DIMMs See Installing System Memory on page 181 Processor airflow guide See Replacing the Processor Airflow Guide on page 175 Memory airflow guide See Replacing the Memory Airflow...

Page 220: ...ber and system serial number d When prompted to change enter the product number that is on the pull tab and confirm by entering Y when prompted e When prompted enter the system serial number f When prompted enter Y to confirm the change NOTE If your product is a base system that is one processor 800mhz CPU skip steps g j and go to step k to reset the server g Enter the upgrade command at the servi...

Page 221: ...e maintained when entering the system product number instead of the value on the system pull out tag Failure to do so can cause licensed customer applications to fail Affected Product Numbers For the following product numbers A7137A must be used when entering the system setting product number as detailed in step 5 of the following procedure A9948A rp3440 1 Way 800 MHz Solution A9949A rp3440 1 Way ...

Page 222: ...he chassis of your server This provides you with the system product number system serial number and key certificate number that you need to set up the system board Figure 6 73 System Product Number System Serial Number Key Certificate Replacing a System Board You must perform the following procedure to ensure all components in the server are functional To replace the system board follow these step...

Page 223: ...the key from the key certificate that is on the back side of the pull out tag The key certificate number and system serial number are a pair and must be used together If you do not enter the correct key certificate number the server components will not be functional Step 12 The screen displays the current system value rp3410 dc and the original upgraded system value You will be prompted with the q...

Page 224: ...ter 6 Removing and Replacing Components Removing and Replacing the Power Supply Interface Module 224 Step 4 Lift the power cables out of their metal holding clips Figure 6 74 Power Cables and Holding Clips ...

Page 225: ... Components Removing and Replacing the Power Supply Interface Module 225 Step 5 Unscrew the PSI mounting screw and remove the PSI module from the server Figure 6 75 Remove the Mounting Screw Figure 6 76 Remove the PSI Interface Module ...

Page 226: ...chassis by sliding the module retaining tab into the socket on the hard disk drive bay wall Figure 6 77 Replacing the Power Supply Interface Module Step 2 Screw in the PSI module mounting screw and secure the power cables behind the holding clips Figure 6 78 Securing the Power Supply Interface Module and Cables Step 3 Replace the system board See Replacing the System Board on page 217 ...

Page 227: ...n Removing and Replacing the Hard Disk Drive SCSI Backplane Removing the Hard Drive Disk SCSI Backplane Step 1 Power off the server and disconnect all power and external cables Step 2 Remove the top cover See Removing and Replacing Server Covers and Bezel on page 151 Step 3 Lift up on the PCI card cage release lever and the back edge of the PCI card cage and lift the PCI card cage out of the serve...

Page 228: ...placing Components Removing and Replacing the Hard Disk Drive SCSI Backplane 228 Step 6 Disconnect the SCSI cables and unscrew the backplane mounting screws Figure 6 80 Disconnect SCSI Cables Figure 6 81 Remove Mounting Screws ...

Page 229: ...acing the Hard Disk Drive SCSI Backplane 229 Step 7 Remove the hard drive backplane by sliding it in the direction of the arrow and pulling it outward from its standoff posts Figure 6 82 Remove the SCSI Backplane Figure 6 83 Remove the SCSI Backplane from Chassis ...

Page 230: ...Connect the backplane power cable and lower the fan power bridge until it snaps in place Step 4 Replace fans 2 and 3 See Removing and Replacing System Fans on page 161 Step 5 Replace the PCI card cage See Replacing the PCI Card Cage on page 202 Step 6 Replace the top cover Step 7 Reconnect all power and external cables Step 8 Verify the backplane replacement and operation by using the system utili...

Page 231: ...g customer self repair part information for the server Manufacturing Part Number Description Replacement Part Number if applicable Exchange Part Number if applicable This appendix addresses the following topics Parts Illustrations on page 232 Customer Self Repair on page 234 Replaceable Parts List on page 235 ...

Page 232: ... parts identification illustrations See the replaceable parts list to identify part numbers NOTE The parts displayed in Figure A 1 do not represent all the parts in the HP 9000 rp3410 and rp3440 servers Figure A 1 Parts Identification 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 ...

Page 233: ...ts Parts Illustrations 233 Figure A 2 shows the pedestal and rack parts for the HP 9000 rp3410 and rp3440 servers See the replaceable parts list to identify part numbers Figure A 2 Pedestal and Rack Parts 24 25 26 27 28 29 30 25 ...

Page 234: ... repair To satisfy the customer warranty HP requires that an authorized service provider replace the part Based on availability and where geography permits CSR parts are shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help...

Page 235: ...ble parts list contains parts that do not display in Figure A 1 or Figure A 2 Refer to Table A 2 when ordering parts for HP 9000 rp3410 and rp3440 servers Table A 1 Customer Self Repair Information Code Level Description Comments AY Yes Level A with instructions available in the service guide Requires you to replace these parts under warranty No technical skills required BY Optional Level B with i...

Page 236: ...M rp3440 A9774A A6969AX A6969 69001 AY 2 2 GB DDR SDRAM rp3440 A9775A A6970AX A6835 69001 AY 2 4 GB DDR SDRAM rp3440 AB561A There is an 8 slot restriction for this DIMM AB475AX AB475 69001 AY Internal Disks Removable Media Hard Disk Drives 15 36 GB 15K RPM Ultra320 SCSI Hot plug Disk Drive A9796A A9896 64001 A9896 69001 BN 15 73 GB 15K RPM Ultra320 SCSI Hot plug Disk Drive A9897A A9897 64001 A9897...

Page 237: ...C greater than 44 52 AB535 62001 AB535 69001 BY N A Processor Tool Kit 5069 5441 N A N Power Supply 10 Power Supply 650 Watts Redundant Hot Swap A6874A A6874 63000 A6874 69000 N 4 Assembly Power Pod 0950 4294 N A CY Battery N A System Battery on system board 1420 0386 N A N A iLO MP Card Battery 1420 0356 N A Pedestal and Rack Solution Kits 27 Deskside Pedestal A7231 04028 N A N 26 Assembly Desksi...

Page 238: ... Screw M3x0 5x6mm Long with Torx T15 Recess 0515 2721 N A AY 1 Assembly Top Cover A7231 04003 N A AY N A Assembly Memory Air Flow Guide A7231 04049 N A AY Cables N A IDE Cable A7231 63002 N A AY 11 Status Panel Cable A7231 63003 N A AY N A Disk Power A7231 63004 N A AY 20 Cable SCSI Channel A A7231 63017 N A AY 21 Cable SCSI Channel B A7231 63018 N A AY N A Cable Super 80 mm Fan A7231 63005 N A AY...

Page 239: ...5 69001 BY N A PCI 2 Port 100 Base T Ultra 2 SCSI A5838A A5838 60101 A5838 69101 BY N A PCI X Dual Channel 2 Gb Fibre Channel HBA A6826A A6826 60001 A6826 69001 BY N A PCI LAN Adapter 4 Port 100 Base TX A5506B A5506 60102 A5506 69102 BY N A LAN Adapter 1000 SX Gigabit Next Gen A6847A A6847 67101 none BY N A LAN Adapter 1000 TX Gigabit Next Gen A6825A A6825 67101 none BY N A Single Port 100 Base TX...

Page 240: ...Appendix A Replacement Parts Replaceable Parts List 240 ...

Page 241: ...ers Booting is standard for PA RISC but can be transparent depending on the state of the autoflags boot search and start If the autoflags are clear and you override autobooting a boot sequence ends in the interactive portion of BCH where modification and viewing of some system parameters is possible NOTE When the autostart flag is off autoboots are interrupted if a configuration change occurs whic...

Page 242: ... command prompt From a given menu you can run a command from any other menu by entering the menu name that is associated with the command followed by the command For example to run the TI time command in the COnfiguration menu from the Main Menu enter co ti To see all available commands listed under their respective menus enter HE help MA main Table B 1 BCH Main Menu Submenus and Commands Submenu ...

Page 243: ... interface You can enter either a default or specified path to the boot device This path must be the definition of a device for example FWSCSI 6 0 or PRI The default is PRI Path Command The PA path command displays or sets the current paths Invoked with only one argument PA displays the current path of the entity passed as argument For example path alt displays the current alternative boot path an...

Page 244: ...scsia 0 Random access media 1 P3 0 1 1 1 2 intscsib 2 Random access media 1 Configuration Menu The COnfiguration Menu commands enable you to view and modify the configuration and state of the system Main Menu Enter command or menu co Configuration Menu Command Description AUto BOot SEArch STart ON OFF Display or set specified flag BootID proc bootid Display or set Boot Identifier BootINfo Display ...

Page 245: ...tion FwrVersion Display firmware version IO Display I O interface information LanAddress Display Core LAN station address MEmory Display memory information PRocessor Display processor information WArnings Display selftest warning messages IORevisions Display selftest warning messages BOot PRI ALT path Boot from specified path DIsplay Redisplay the current menu HElp command Display help for specifi...

Page 246: ...ion BOot PRI ALT path Boot from specified path DIsplay Redisplay the current menu HElp command Display help for specified command RESET Restart the system MAin Return to Main Menu Service Menu Enter command Display Command The DI display command redisplays the current menu SCSI Command The SCSI command displays and sets the SCSI controller parameters such as initiator ID and speed The OS device dr...

Page 247: ...tegrity servers have been designed so all administrative functions that can be performed locally on the machine can also be performed remotely iLO enables remote access to the operating system console control over the server power and hardware reset functionality and works with the server to enable remote network booting through a variety of methods HP has used several different names to describe ...

Page 248: ...Appendix B Utilities iLO MP 248 ...

Page 249: ...ers above 900 meters 100 250 VAC Server Alone Rack Pede stal Rack Pede stal Min Config 341 Watts 57 8 CFM 98 3 m3 hr 68 2 CFM 115 94 m3 hr 38 6 lbs 17 5 kg 49 0 lbs 22 2 kg 56 3 lbs 25 5 kg W 19 0 in 48 3 cm D 26 8 in 67 9 cm H 3 4 in 8 6 cm W 11 6 in 29 5 cm D 26 6 in 67 5 cm H 19 5 in 49 4 cm Max Config 536 Watts Typical Config 426 Watts ASHRAE Class 1 Airflow cooling scheme front to rear Min Co...

Page 250: ...Physical and Environmental Specifications Appendix C 250 ...

Page 251: ...ntrol panel LEDs 141 controller baseboard management 30 processor dependent hardware 30 SCSI 31 controls CD DVD 37 control panel 35 disk drive 37 cooling bulk power supply 53 CPU Memory 52 PCI mass storage section 53 core I O connections 105 external 23 internal 23 covers side pedestal mount remove 67 156 159 top pedestal mount remove and replace 68 top rack mount remove and replace 64 152 CSR cus...

Page 252: ... LEDs 43 card remove and replace 209 configuring LAN ARP Ping 110 configuring LAN DHCP and DNS 110 configuring LAN RS 232 serial port 112 LAN configuration method 109 LEDs 43 logging in 114 main menu 114 PC command 45 119 physical access method 109 system event logs SEL 138 troubleshooting 138 installation checklist 60 installing the system 56 integrated lights out management processor See iLO MP ...

Page 253: ...e 165 installing 92 interface module remove 223 interface module replace 226 unit 23 powering off the server 45 46 119 120 manually 46 120 using the iLO MP PC command 45 119 powering on the server 45 119 manually 45 119 using the iLO MP PC command 45 119 PR command 45 119 processor airflow guide remove and replace 172 processor dependent hardware controller 30 processor module features 22 installi...

Page 254: ...emory installing 84 remove and replace 177 T temperature 51 temperature and humidity specifications 52 toe tag 110 tools required 148 troubleshooting console 126 DVD 125 hard drive 125 hardware 141 iLO MP 138 intermittent server problems 125 LAN LEDs 142 methodology 123 135 operating system 124 136 power and system LEDs 141 system board LEDs 144 system event logs SEL 138 system power 136 using LED...

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