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3-10     Troubleshooting

PowerTrust UPS Online Error Messages

When you see online error messages concerning the PowerTrust UPS, do the following steps.

1.

Ensure that the PowerTrust Unit configuration is correct.

2.

Ensure that you are using a supported PowerTrust UPS.

3.

Make sure the RS-232 cable is the one intended for the UPS connection to the system. The UPS 
cable has a special pin configuration, and is labelled "UPS" at one end. A regular RS-232 cable will 
not work with the UPS.

4.

Make sure the cable is properly connected.

For more detailed information about PowerTrust UPS error messages displayed by HP-UX and MPE/iX, 
refer to the appropriate PowerTrust documentation.

Troubleshooting System Hardware Faults

The Faults listed in Table 3-7 occur before the operating system is launched. This is during the power-up 
selftests and system initialization processes. For a detailed description of the Chassis display codes, refer to 
Chapter 4.

Table 3-7. System Hardware Troubleshooting

symptom

Cause

Action

Chassis code 1xyy 
(x=Processor Memory bus 
slot number)

CPU, TLB, Cache, or 
Coprocessor 

a. Replace Processor Card indicated by x. 
b. Replace System Card. 
c. If the problem persists, call the Response Center.

Chassis code 2xyy 
(x=Processor Memory bus 
slot number)

Cache errors.

a. Replace Processor Card indicated by x. 
b. Replace System Card. 
c. If the problem persists, call the Response Center.

Chassis code 3xyy 
(x=Processor Memory bus 
slot number)

Processor Dependent 
Hardware (PDH) 
errors. 

a. Replace System Card. 
b. If the problem persists, call the Response Center.

Chassis code 4xyy 
(x=Processor Memory bus 
slot number)

 Late Selftests errors 

a. Replace Processor Card indicated by x. 
b. Replace System Card.
c. If the problem persists, call the Response Center.

Chassis code 5xyz 
(x=Processor Memory bus 
slot number y=System Bus 
Number)

Bus Transactions 
errors

a. Replace PCA indicated by x and y. 

b

. Replace System Card. 

c. If the problem persists, call the Response Center.

Chassis code 7xxx

Memory Subsystem 
Fault

a. Refer to Table 3-9 for fault definition and action.
b. Reference Chapter 4 (Error codes) for more detail.
c. If the problem persists, call the Response Center.

Chassis code 8xxx

I/O Device Fault 

a. Check graphics configuration.
b. Replace Core I/O PCA.
c. Replace System board.
d. If the problem persists, call the Response Center.

Summary of Contents for 3000/9x9KS Series

Page 1: ...HP PA RISC Computer Systems Service Manual HP 3000 Model 9x9KS and HP 9000 K Class Enterprise Servers HP Part No A2375 90004 Printed in U S A June 1998 Edition 5 E0698 ...

Page 2: ... All rights are reserved No part of this document may be photocopied reproduced or translated in another language without the prior written consent of Hewlett Packard Company Restricted Right Legend Use duplication or disclosure by the U S Government Department of Defense is subject to restrictions as set forth in paragraph b 3 ii of the Rights in Technical Data and Software clause in FAR 52 227 7...

Page 3: ...Features has been expanded to incorporate system configuration issues Appendix E has been added listing information resources on the Internet Errors and omissions from previous editions have been corrected Printing History New editions of this manual incorporate all material updated since the previous edition The manual printing date and part number indicate its current edition The printing date c...

Page 4: ...657 Hewlett Packard Company 9000 Foothills Blvd Roseville CA 95747 5657 USA Please include the following information in your message Title of the manual you are referencing Manual part number from the title page Edition number or publication date from the title page Your name Your company s name SERIOUS ERRORS such as technical inaccuracies that may render a program or a hardware device inoperativ...

Page 5: ... Internal Modem Remote Access 2 20 HP UX Remote Access 2 20 MPE iX Remote Access 2 21 Enabling or Disabling Remote Access Hardware 2 22 3 Troubleshooting Introduction 3 1 Calling the Response Center 3 2 Safety Considerations 3 3 Hard Failures 3 3 Power System Troubleshooting 3 4 Power Supply 3 5 Power Monitor Card 3 6 Display Panel Troubleshooting 3 9 Key Switch Troubleshooting 3 9 PowerTrust UPS ...

Page 6: ...Problems With Automatic Memory Dump 3 38 Avoiding Problems with Automatic Memory Dump 3 39 Running savecore Manually 3 39 4 Front Panel Display Codes PDC Chassis Codes 4 1 Major Code Category 1 4 2 Major Code Category 2 4 6 Major Code Category 3 4 8 Major Code Category 4 4 9 Major Code Category 5 4 10 Major Code Category 7 4 11 Major Code Category 8 4 14 Major Code Category 9 4 14 Major Code Categ...

Page 7: ...t Bezel 7 2 Top Cap Sides and Rear Bezels 7 3 Top Cap 7 3 Sides 7 3 Rear Bezels 7 3 Processor Card 7 3 Front Processor Card 7 4 Back Processor Card 7 6 Power Monitor Card 7 8 Memory SIMMs 7 8 HP 9000 K100 SIMM Removal 7 9 HP 9000 K100 SIMM Replacement 7 9 HP 3000 939KS 959KS 969KS 979KS and HP 9000 K2x0 K4x0 Kx70 SIMM Removal 7 9 HP 3000 939KS 959KS 969KS 979KS and HP 9000 K2x0 K4x0 Kx70 SIMM Repl...

Page 8: ... I O Card Removal 7 39 HP PB I O Card Cage Removal 7 40 Power Supply Removal 7 41 SPCM Card Removal 7 41 HP PB Card Cage Backplane Removal 7 42 Rack Mount Cabinet Procedures 7 43 Cabinet Removal and Replacement Procedures 7 46 Rear Door 7 46 Top Cap 7 46 Side Cover 7 46 Forehead Assembly 7 47 Base Cover 7 47 Rear Door Hinge 7 48 Rail Assembly 7 48 Fan Assembly 7 48 Fan 7 49 PDU 7 50 Cabinet Levele...

Page 9: ...8 27 Jumpering 8 28 Preventative Maintenance 8 31 Troubleshooting 8 31 Exchange Part Number 8 31 Diagnostics 8 31 HP C3145A SCSI Disk Drive 8 32 Specifications 8 32 Jumpering 8 33 Preventative Maintenance 8 35 Troubleshooting 8 35 Front Panel LED Indicator 8 35 Exchange part number 8 35 Diagnostics 8 35 HP A3351A SCSI Disk Drive Source 1 8 36 Specifications 8 36 Jumpering 8 37 Preventive Maintenan...

Page 10: ...5 HP A3350A SCSI Disk Drive 8 56 Specifications 8 56 Jumpering 8 57 Jumper Descriptions 8 59 Preventive Maintenance 8 61 Troubleshooting 8 61 Exchange Part Number 8 61 Diagnostics 8 61 HP C2478SZ C1504B DDS Tape Drives 8 62 Specifications 8 62 Jumpering 8 63 Configuration Switches 8 64 Preventative Maintenance 8 64 Cleaning 8 64 Head Cleaning Procedure 8 65 Firmware Updates 8 65 Troubleshooting 8 ...

Page 11: ...tative Maintenance 8 81 Tape Drive Cleaning 8 81 Firmware Updating 8 81 Troubleshooting 8 82 Drive Status Light 8 82 Drive Logs 8 83 Exchange Part Number 8 83 Diagnostics 8 83 HP A3542A DDS 3 Tape Drive 8 84 Specifications 8 84 Setting the SCSI ID 8 85 Configuration Switches 8 86 Preventative Maintenance 8 87 Head Cleaning Procedure 8 87 Firmware Updates 8 87 Firmware Upgrade Tape Procedure 8 87 F...

Page 12: ...nternal Drive Logs 8 101 Exchange Part Number 8 101 Diagnostics 8 101 HP A3416A CD ROM Drive 8 102 Specifications 8 102 Front Panel 8 103 CD ROM Front Panel Features 8 103 Jumpering 8 104 CD Loading Procedures 8 105 Preventative Maintenance 8 109 Troubleshooting 8 109 Drive Status Light 8 109 Internal Drive Logs 8 109 Exchange Part Number 8 109 Diagnostics 8 110 HP A3715A CD ROM Drive 8 111 Specif...

Page 13: ... Configuring Memory for Optimum Performance C 2 Memory Optimization Procedure for Single Memory Extenders Overview C 4 Procedure for Single Memory Extenders Detailed C 5 Verifying Memory C 6 Memory Optimization Procedure for Dual Memory Extenders Overview C 8 Procedure for Dual Memory Extenders Detailed C 9 If You Still Get Warning Messages C 12 D New System Features and Configuration Issues Hardw...

Page 14: ...xiv Contents E Sources of Information on the Web ...

Page 15: ...and HP9000 K Class servers and the HP VISUALIZE K260 K450 K460 EG and XP Workstations It shows and identifies the switches displays bulkhead connectors and major SPU functional areas Figure 1 1 shows the front view of an SPU The same physical cabinet is used for both the HP 3000 and HP 9000 SPU Figure 1 1 System Processor Unit Front view ...

Page 16: ...with MPI iX Release C 55 01 5 With patches Table 1 1 HP 3000 System Description Models 939KS 959KS 969KS x00 969KS x20 979KS CPU PA7200 PA8000 Clock speed 80MHz1 100MHz 120MHz 120MHz 180MHz Number of Processors Supported 1 1 to 4 Floating Point Coprocessor Integrated I Cache 256K 1 MB D Cache 256K 1 MB HP PB I O slots 42 to 83 Main Memory minimum 64MB 128MB Main Memory Maximum 3 75GB4 O S Release ...

Page 17: ...dels K100 K200 K400 K210 K410 K220 K420 CPU PA7200 Clock Speed 100MHz 120MHz 120MHz Number of Processors Supported 1 1 to 4 Floating Point Coprocessor Integrated I Cache 256K 1MB D Cache 256K 1MB HP PB I O slots 41 4 1 8 2 4 1 82 4 1 8 2 HP HSC I O slots 1 1 3 1 1 3 1 1 3 HP HSC Bus 1 clock speed N A N A 32MHz N A 40MHz N A 40MHz HP HSC Bus 2 clock speed on Core I O Card 32MHz Main Memory Minimum ...

Page 18: ...0 K260 K450 K460 CPU PA8000 Clock Speed 160MHz 180MHz 160MHz 180 MHz Number of Processors Supported 1 to 4 Floating Point Coprocessor Integrated I Cache 1MB D Cache 1MB HP PB I O slots 41 82 HP HSC I O slots 1 13 HP HSC Bus 1 clock speed 40 MHz HP HSC Bus 2 clock speed on Core I O Card 32 MHz Main Memory Minimum 128 MB Main memory Maximum 4 GB 8 0 GB Internal SCSI devices single ended 2 Internal S...

Page 19: ...em If Remote Support is required use an external modem and connect it to the Core I O card Table 1 2 HP 9000 System Description continued Models K260 EG K460 EG K460 XP CPU PA8000 Clock Speed 180MHz Number of Processors Supported 1 to 4 Floating Point Coprocessor Integrated I Cache 1MB D Cache 1MB HP PB I O slots 41 82 HP HSC I O slots 1 13 24 HP HSC Bus 1 clock speed 40 MHz HP HSC Bus 2 clock spe...

Page 20: ... HP PB I O slots 4 HP HSC I O slots 1 to 3 1 to 9 1 to 3 1 to 9 HP HSC Bus 1 clock speed 40 MHz HP HSC Bus 2 clock speed on Core I O Card 32 MHz HP HSC Bus 3 4 clock speed on Dual Bus 4 Slot HSC Card 1 40 MHz Main Memory Minimum 128 MB 256 MB 128 MB 256 MB Main memory Maximum 4 0 GB 8 0 GB 4 0GB 8 0GB Internal SCSI devices single ended 2 Internal SCSI devices fast wide 4 Internal Modem 1 Internal ...

Page 21: ...f overview of the installation process For more detailed information refer to the Installation Guides that come with the computer itself The Configuration portion of this chapter refers to the hardware that comprises the computer system This includes the configuration rules a locator diagram and the hardware address path information necessary to configure the Operating System software To obtain sp...

Page 22: ...nstall Summary Figure 2 1 shows the connect location for the various components involved in a system installation For specific instructions on installation refer to the Installation Guide HP part number A2375 90005 Figure 2 1 HP 3000 9x9KS Installation Diagram ...

Page 23: ...Summary Figure 2 2 shows the connect location for the various components involved in a system installation For specific instructions on installation refer to the Installation Guide HP part number A2375 90006 Figure 2 2 HP 9000 Kx00 Installation Diagram ...

Page 24: ... STANDBY to ON or SERVICE if needed When the key switch is placed in the ON or SERVICE position the following sequence of displays are present on the front panel display Note The Core I O card for the HP9000 K460 workstation features additional jacks for microphone and headset as shown in the figure below NOTE Before performing the System Start up Process be sure all additional I O cards and syste...

Page 25: ...play panel shows message back light is on 1 to 2 seconds after display starts OSTAT XXXX Key switch is On PDC is loading Ostats and chassis codes are displayed at the panel and console banner Chassis codes range from 0000 to CDFF Refer to Chapter 4 OSTAT XXXX CPU XXXX Key switch is On ISL is running System initialization codes are being displayed OS or Diag loading can be started Codes range from ...

Page 26: ...ore I O and the expansion I O an I O address overlap will occur and the following violations will be seen Log warning and hex code displays System selftest will halt stopping the boot process If a graphics terminal is used as the system console refer to the Graphics Terminal Configuration section for rules and configuration parameters HP PB Rules The HP PB I O card top row slots 1 and 3 of HP PB b...

Page 27: ...rds If HP PB bus 0 and HP PB bus 1 are used alternate installation between the busses in the order of Bus 1 slot 1 for the first double high card then Bus 0 slot 1 continuing until all double high cards are installed Then Bus 1 slot 2 for the first single high card then Bus 0 slot 2 until all single high cards are installed Figure 2 3 HP PB I O Slot Location Diagram K2xx K4xx ...

Page 28: ...2 8 Install and Configuration Figure 2 4 HP PB I O Slot Location Diagram Kx70 Kx80 ...

Page 29: ...ay slot E FW SCSI disk drive 8 0 4 Internal Peripheral Bay slot F FW SCSI disk drive 8 0 3 Core I O card console connector MDP port 0 HP 700 96 system console 8 4 0 0 Core I O card UPS connector MDP port 1 1300VA PowerTrust UPS 8 4 0 1 Core I O card Internal or external modem connec tor MDP port 7 HP LAM for Internal modem or an external modem 8 4 0 7 Core I O card MDP connector ports 2 3 4 5 6 A ...

Page 30: ...AM for Internal modem or an external modem 10 4 0 7 HP PB 0 slot 1 HP PB I O card 10 4 4 device addr HP PB 0 slot 2 HP PB I O card 10 4 8 device addr HP PB 0 slot 3 HP PB I O card 10 4 12 device addr HP PB 0 slot 4 HP PB I O card 10 4 16 device addr HP PB 1 slot 11 HP PB I O card 10 16 4 device addr HP PB 1 slot 21 HP PB I O card 10 16 8 device addr HP PB 1 slot 31 HP PB I O card 10 16 12 device a...

Page 31: ... 1 HP PB I O card 10 4 4 device addr HP PB 0 slot 2 HP PB I O card 10 4 8 device addr HP PB 1 slot 1 HP PB I O card 10 16 4 device addr HP PB 1 slot 2 HP PB I O card 10 16 8 device addr Core I O card Optional I O HSC connector Graphics console 10 8 Core I O card Parallel connector Supported parallel device 10 12 0 Internal Peripheral Bay slot A SE SCSI CD ROM 10 12 5 2 Internal Peripheral Bay slot...

Page 32: ...card 10 4 8 device addr HP PB 0 slot 3 HP PB I O card 10 4 12 device addr HP PB 0 slot 4 HP PB I O card 10 4 16 device addr Core I O SCSI connector SE SCSI Interface 10 4 20 device addr Internal Peripheral Bay slot A SE SCSI CD ROM 10 4 20 2 Internal Peripheral Bay slot B SE SCSI DDS Drive 10 4 20 0 Core I O card FW DIFF SCSI connector FW DIFF SCSI Interface 10 4 24 Internal Peripheral Bay slot C ...

Page 33: ...he Core I O card connector marked KEYBOARD 4 Connect the graphics mouse to the Core I O connector marked MOUSE The Keyboard path address is 10 12 7 0 and the Mouse path address is 10 12 8 0 These address paths are set and cannot be changed they correspond to the connectors on the core I O card Since the graphics monitor connects to a graphics device adaptor card that can be in different slots its ...

Page 34: ...l loopback test Modem Selftest IV Performs the modem remote digital loopback test Combined Modem Selftest Performs modem selftests I II and III The Modem Configuration Information mode gives displays of the operating parameters configuration parameters and S register values To configure the internal modem perform the following steps 1 At the system prompt enter the sysdiag command The DUI prompt s...

Page 35: ...s on line A1 means 14 400 bps on line only A2 means 14 400 to 9600 to 4800 bps on line only A3 means 2400 to 1200 to 300 bps on line only Bn n 0 or 1 B0 means normal transmit buffer size B1 means reduced transmit buffer size BSn n 0 or 1 BS0 means maximum transmit block size of 64 characters BS1 means maximum transmit block size of 256 characters BAn n 0 or 1 BA0 means Baud Adjust is off speed con...

Page 36: ...o 4800 bps when on line F2 means fallback to 4800 bps from 14400 bps fall forward if line improves F F loads factory default values from ROM Fn n 0 or 1 F0 means do not fallback to normal connect if CR received F1 means fallback to normal connect if CR received Gn Not applicable in the U K n 0 to 2 G0 turns off CCITT guard tones except for Italy and New Zealand G1 turns on CCITT 550 Hz guard tone ...

Page 37: ... Multi Tech command set Q1 selects AT command set Rn n 0 to 2 R0 means modem will not reverse modes R1 means modem will reverse modes Rn n 0 to 2 R0 lets clear to send act normally R1 forces clear to send on R2 drops 2 seconds on disconnect Rn n 0 or 1 R0 means disconnect after 12 retransmits R1 means do not disconnect after 12 retransmits RFn n 0 or 1 RF0 selects CTS follows RTS RF1 selects CTS t...

Page 38: ...nect 1200 connect 2400 X1 selects extend result codes w connect 1200 connect 2400 X2 selects standard AT command set with no dial tone X3 selects standard AT command set with busy X4 selects standard AT command set with no dial tone and busy Yn n 0 or 1 Y0 disables sending or responding to long space break Y1 enables sending or responding to long space breaks Z All configurations are reset to defa...

Page 39: ...5 Sets DSR CTS CD dropout time S25 100 mSec 0 255 Sets DTR dropout time S26 1 0 255 Specifies allowed failed attempts S30 minutes 0 255 Inactivity timer used to disconnect modem S32 100 mSec 0 255 Set duration in which modem will wait for a RETURN to be entered during escape sequence execution S34 ASCII 0 60 Buffer length of command mode after on line escape sequence Table 2 7 Modem Result Codes D...

Page 40: ...lt baudrate or dialin status this displays the current status either disabled or enabled The system then displays messages similar to the following Created device dev cul0p7 Created device dev ttyd0p7 Created device dev cua0p7 Dialin enabled To disable remote access use the disable action with the dialin command The status action will display the current state of either enabled or disabled for rem...

Page 41: ... delete device 21 by typing io DD 21 before adding the correct information 5 If there is no information displayed for the path 10 4 0 1 logical device 21 then add the necessary configuration information with the AD 21 command as shown 6 In the I O submenu of SYSGEN do a list device 21 LD 21 and ensure that the following information is shown NOTE The following procedures are only applicable if HP P...

Page 42: ...ng the DTS LINK also cross validates NMCONFIG with SYSGEN 11 Exit NMMGR by returning through the previous screens or type EXIT at the command line Anytime a change is made to the system configuration in SYSGEN it is necessary to reboot the system in order for the changes to take effect Enabling or Disabling Remote Access Hardware Once the internal modem is configured for remote access the computer...

Page 43: ... the Configure Access CA command mode The following information is displayed 5 If the port configuration needs to be changed type Y and enter the appropriate information 6 To enable the remote console enter the Enable Remote ER command at the CM prompt 7 To disable the remote console enter the Disable Remote DR command at the CM prompt 8 When finished exit the PDC command mode and put the key swit...

Page 44: ...2 24 Install and Configuration ...

Page 45: ...is not covered here you should consult more experienced support personnel within your organization or contact the nearest Hewlett Packard Response Center for assistance Care should be taken before taking any steps to remedy a failure Always collect as much information as possi ble about the failure Never swap out a Field Replaceable Unit FRU until you have ascertained the following The failure sym...

Page 46: ...yed on the console B If an HPMC is displayed record the console hex display code C If the system did not reboot record the sequence of 4 digit codes at bottom of console display Press Control B first 4 Call the Response Center If you are certain the problem is hardware ask for Hardware Assistance 5 Use your judgment about whether to reboot at this point and allow users to log back on without waiti...

Page 47: ...wer applied are the POWER SUPPLY POWER MONITOR AND THE LC DISPLAY Install and deinstall the Power Supply Power Monitor and the LC Display as follows 1 Unplug the system 2 Wait 10 seconds 3 Proceed To Deinstall install FRU Hard Failures Hard failures are solid failures They usually occur during power on selftest and system initialization and they may halt the system The steps to take when troublesh...

Page 48: ...supplied e Disconnect the power cable from the system AC input receptacle Disconnect the AC power cord from the UPS connect it to the system AC input receptacle and then plug it into the AC power source f If there is a display on the panel replace the UPS Otherwise continue to Step 2 2 Check for AC power at the power source Plug another device into the receptacle Check the circuit breaker or break...

Page 49: ...s a backplane for distributing DC voltages to all PCAs that are installed in the system Power Supply The Power Supply is a 1250VA auto ranging supply 1700VA for HP9000 models Kx50 K260 K460 Kx70 Kx80 HP VISUALIZE workstations and the HP3000 979KS There are no test points or adjustments on the Power Supply To fully remove power from the system AC power must be removed The Power Supply does not have...

Page 50: ...mine the cause of the message and the action suggested to resolve the problem Some messages may require further explanation These messages will have notation numbers that correspond to further details following the table 1 This message should be present for only a few seconds If this message stays on the Display Panel either PDC did not launch self test or the communication path between the System...

Page 51: ...ce PM card 3 Replace fan cables DC OVERVOLTAGE SHUTDOWN X Y V 2 An overvoltage condition has been detected on the specified D C voltage X Y 1 Replace Power Supply 2 Replace PM card DC UNDERVOLTAGE SHUTDOWN X Y V 2 4 An undervoltage condition has been detected on the specified D C voltage X Y 1 Replace Power Supply 2 Replace PM card 3 Refer to note 4 DC OVERVOLTAGE POWER SHUTDOWN 2 An emergency ove...

Page 52: ...e undervoltage POWER FAIL POWER SHUTDOWN 5 AC is not available or is out of specification 1 Check power source 2 Replace PM card 3 Replace Power Supply SWITCH ON 6 1 Bad power supply fan 2 Failed power supply 1 Replace power supply fan 2 Replace power supply PROCEEDING TO TURN DC ON POWER FAIL POWER SHUTDOWN blank with no backlight AC is not available or is out of specification 1 Check power sourc...

Page 53: ...a ribbon cable Use Table 3 6 to determine the error condition and suggested action Table 3 5 Display Panel Troubleshooting Symptom Cause Action Backlight is on but Display Panel is blank No contrast control from Power Monitor card 1 Replace PM card 2 Replace Display Panel 3 Replace ribbon cable Display Panel data is dim Defective contrast control circuitry 1 Replace PM card 2 Replace Display Panel...

Page 54: ...ber CPU TLB Cache or Coprocessor a Replace Processor Card indicated by x b Replace System Card c If the problem persists call the Response Center Chassis code 2xyy x Processor Memory bus slot number Cache errors a Replace Processor Card indicated by x b Replace System Card c If the problem persists call the Response Center Chassis code 3xyy x Processor Memory bus slot number Processor Dependent Ha...

Page 55: ...nd action to take refer to Table 3 8 xxxx is defined in table 3 8 b If possible HPMC refer to troubleshooting HPMC section Chassis code BE07 xxxx DEAD looping MPE iX System Abort Halt 7 a Perform a Transfer of Control TOC b Perform a memory dump refer to taking a memory dump section c If the problem persists call the Response Center Chassis code CBFF xxxx looping Nested HPMC a Perform a Transfer o...

Page 56: ... Memory Controller failed to clear 7104 Master Memory Controller sticky bits 7105 Master Memory Controller bad revision 7106 Master Memory Controller register selftest fault 7107 Master Memory Controller fault in ECC test 7200 No Slave Memory Controller available K100 only Bad system board All others Bad memory carrier card 721x Slave Memory Controller failed x SMC number SMC 0 3 memory carrier 0 ...

Page 57: ...ed memory test Fast Boot is Enabled 7703 SIMM loading warning Contact the response center 7704 RAM bus warning Verify memory configuration using PDC ME command 7705 Good memory required to run Operating System is greater than memory size Verify memory configuration using PDC ME command 7706 Mixed DRAMs Both EDO and standard memory are present 7800 PDT disabled warning Verify PDT level with PDC PDT...

Page 58: ... of memory or non responding Slave Memory Control lers Analyze PIM dump 7D04 MSI write time out HPMC caused by accessing beyond the end of memory or non responding Slave Memory Con trollers 7D05 Central bus parity fault HPMC 7D06 Write bomb fault HPMC earlier write transaction to mem ory had a bus parity error 7D07 Memory address fault HPMC 7D08 Multi bit memory fault HPMC 7D09 Single bit memory f...

Page 59: ...re rise in excess of 40 C 104 F 1 Temperature in computer room may be rising so that a warning message is issued Check that room air conditioning is operating properly 2 Make sure there is sufficient air flow space around the system 3 Make sure all bulkheads and air baffles are installed and secure 4 Check for fan movement If fan is not moving replace the fan 5 If all the above are ok replace the ...

Page 60: ... error logs reset the system When you get the PDC main menu type SER to access the service menu Then type PIM to list the contents of the PIM dump The most important information to look at are the timestamp HPMC chassis code requestor responder addresses and memory plus I O module error logs HPMC chassis codes are reported and logged by PDC for each processor detecting an HPMC Refer to the followi...

Page 61: ...ecord or print the PIM report specifically timestamps chassis codes responder requestor addresses I O module error log and memory error log 3 Perform a memory dump refer to Performing a Memory Dump section 4 Refer to Table 3 12 for description and action for each HPMC chassis code For Major Category 5 Bus Transactions Chassis Codes the Master ID MID will identify the CPU or IOA as follows Descript...

Page 62: ...nse center 5xy 2 Path error 5xy3 Mode phase error 5xy4 Parity error 5xy5 Protocol error 5xy6 No slave ACK 5xy7 Directed error 5xy8 Broad error 5xy9 Improper access error 5xyA Illegal response error 5xyB Bus timeout error 5xyE HP PB bus adaptor error 5xyF I O adaptor TLB error Memory HPMCs 7D03 Memory MSI read timeout Contact response center 7D04 Memory MSI write timeout Contact response center 7D0...

Page 63: ...e 3 20 is a list of Informational and error messages associated with the IAP HPMC Processing Status CBF0 HPMC occurred Follow the action for other HPMC codes beginning with numerics CBF1 OS did not replace IVA CBF2 Invalid length for OS HPMC handler CBF3 Invalid address for OS HPMC CBF4 Invalid OS HPMC checksum CBF7 Entering PDC IO CBF8 Exiting PDC IO CBF9 PDC IO found unconfigured IOA BC lower bu...

Page 64: ...the modem hung up before the operator could type exit In this case just hit break and type SE again Error Messages Error Codes Message and Cause 02 Cannot verify deassertion of POW_ON signal APERR 02 The AP tried to de assert the POW_ON signal but doe not see it de asserted when reading it back Replace the Core I O card 05 AP failed Selftest number xx APERR 05 A failure has occurred during a selft...

Page 65: ...d AP command but is intended for use form the remote support modem port only No action is required 16 Expecting S or M APERR 16 The only permissible input is the single letter S or M in upper or lower case 20 SE failed OS did not respond check OS vs AP configurations APERR 20 The modem connection failed when the SE command was entered The OS may not be fully booted yet or the AP configuration is w...

Page 66: ... 3 2 HP 9000 Core I O Card The Core I O card for the HP9000 Kx50 Kx60 Kx70 Kx800 and HP VISUALIZE workstation models see Figure 3 3 has a slightly different appearance due to the addition of headset and microphone jacks for multimedia capability ...

Page 67: ...iption Function Link Beat Receive LED Indicates receive status of 10 Base T or AUI port Turns on to indicate reception Blinks at a rate dependent on the level of receive activity Transmit Transmit LED Indicates transmit status of 10 Base T or AUI port Turns on to indicate transmission Blinks at a rate dependent on the level of transmit activity MDP Selftest LED Function OFF LED will go off after a...

Page 68: ...3 24 Troubleshooting HP 3000 Core I O Figure 3 4 HP 3000 Core I O ...

Page 69: ... is supplying termination power OFF The termination power fuse is blown NOTE the termpower fuse on this part of the Core I O assembly is not field replaceable Selftest will fail if the termpower fuse is bad Console LAN Selftest Description ON Console LAN Selftest failed OFF Console LAN Selftest passed Blinking LAN network error external to core I O card F W Diff SCSI Selftest Description ON F W SC...

Page 70: ...ddress 7 This is the default setting for positions 1 to 4 par SCSI bus parity checking enabled 1 or disabled 0 The default setting for switch 5 is a 1 Reserved Switches 6 to 8 are set to 0 and affect selftest operation if changed manufacturing use only LAN Option Switch Three rows of pins with a jumper block placed to capture all center pins plus left set of pins or center pins plus right sets of ...

Page 71: ...s indicated in Table 3 15 on page 3 28 Table 3 14 LAN Troubleshooting Procedure Symptom Cause Action No communication over the network Bad cable or con nection 1 Check cable connections at all connection points 2 Replace the cable between the Core I O Card and the AUI or TP MAU 3 Verify LAN port configuration in the system 4 MPE iX only Check the LAN Option Switch for AUI or Thin LAN setting 4 Cal...

Page 72: ...IMMS FLT 7500 No RAM available Install SIMM in slot 0a on memory carrier FLT 7F00 Bad SIMM pair Install SIMM in slot 0b FLT A088 No console found Install core I O card WARN A008 No bootable device found Install peripheral bay Operating system prompt Boot complete Shut down the OS Reboot and inter rupt the boot process to stop at PDC Set the autoboot flag to OFF Power off the SPU and remove the per...

Page 73: ... seems to have a performance problem use the recovery procedures in Table 3 16 on page 3 29 Diagnostic Tools MPE iX or HP UX prior to 10 20 IPR 9707 Online Diagnostics The online diagnostics require a user license and have password protection against unauthorized use When you purchase a support license you will get a password Table 3 16 System Performance Troubleshooting Symptoms Recovery Procedur...

Page 74: ...ther exercisers are available in a collection of tools called the Support Tool Manager You can find out more information by referring to the Hardware Online Tools User s Guide HP UX 10 2x or later Refer to Chapter 5 Diagnostics Offline Diagnostics There are some times when you will want to use offline diagnostics instead of online diagnostics If the operating system will not run You don t want to ...

Page 75: ...is very slow System hang There is a complete loss of CPU resources for all users programs There is no system response over a long period of time Table 3 17 MPE iX System Hang Troubleshooting Symptoms Recovery Procedure The machine is running but no one can access the system 1 Soft boot the machine by issuing a TC command Do NOT do a SHUTDOWN command first Do NOT use the RS command Either of these ...

Page 76: ...ver if there was nothing printed on the console AND the hex display looks like that above it includes a Bx07 sequence then you have probably experienced a system abort which did not identify itself on the console display In this case write the codes down The Response Center can determine the system abort number from this information Table 3 18 Monitor Halt Troubleshooting Symptoms Recovery Procedu...

Page 77: ... type START or START NORECOVERY as desired B Resume normal system processing If you are reluctant to let users on the system until the Response Center engineer approves further processing call the Response Center Report your concern to the Response Center coordinator and request a Priority One code Table 3 20 HP UX System Hang Troubleshooting Symptoms Recovery Procedure The machine is running but ...

Page 78: ...data in the memory dump are valid 1 Get into the Control Mode on the console Type Control B The result should be the prompt for the Access Port AP Control Mode CM 2 At the CM prompt enter TC and a single carriage return to execute a Transfer of Control TOC 3 To ensure that the TC took effect watch the hex display located in the lower left hand corner of the console when in CM mode The hex display ...

Page 79: ... see the above prompt press a key Step 3 Dump the System At this point you are at the ISL prompt 1 Install a tape on the tape drive configured as the Alternate Path device the tape drive from which you normally UPDATE or INSTALL CAUTION Do not do a hard reset RS unless absolutely necessary A hard reset invalidates the memory dump and destroys important troubleshooting information CAUTION Autoboot ...

Page 80: ...at occur Report these error messages to the Response Center when you call Step 4 Restart the System At this point the dump has completed and you should be at the ISL prompt 1 You can now restart the system using a START RECOVERY Warmstart or a START NORECOVERY Coolstart at your option 2 At this point it is normally safe to perform your typical system data base recovery procedures and resume system...

Page 81: ...file s in the DAT TELESUP account Step 6 Call the Response Center In the last step you gather information and call the Response Center to report the system interruption 1 Gather the following information to give to the Response Center engineer who will be calling back A The modem telephone number and Baud rate B The passwords to MGR TELESUP and any additional security provisions needed to access t...

Page 82: ...ore n a copy of the physical memory image Together these two files make up a core dump pair The n in the file names is a number assigned to a particular core dump pair What To Do With Core Files The core files created by savecore are very big the same size as the system physical memory If you know why the system panic occurred you can delete the core files If you feel you need to save these files ...

Page 83: ...pressed core files are easier to transport However the analysis tools cannot be used directly on compressed core files For more information on savecore and its options see the entry for savecore 1M in the HP UX Reference or the HP UX man page Also see HP UX System Tasks Running savecore Manually The savecore command can be run manually Typically you enter a series of commands like the following If...

Page 84: ...3 40 Troubleshooting At this point you can mount a magnetic tape and use the t option to savecore to save the system s physical memory image to magnetic tape ...

Page 85: ...ories are 0 through F and are defined as follows Table 4 1 Major Code Category definitions 0 Reserved 1 Interrupts Selftests Diagnostics and Boot codes 2 Cache selftests and diagnostics 3 Processor Dependent Hardware PDH 4 Late Selftests 5 Bus Transactions 6 Reserved 7 Memory Subsystem Faults and PDCE_HPMC Memory Faults 8 I O Device Faults 9 Console Initialization Errors A Boot Device Initializati...

Page 86: ...ction trap or missing faulty crystal FLT 1x09 Break instruction trap or missing faulty crystal FLT 1x0A Privileged operation trap FLT 1x0B Privileged register trap FLT 1x0C Overflow trap FLT 1x0D Conditional trap FLT 1x0E Assist exception trap FLT 1x0F DTLB miss page fault FLT 1x10 Non access ITLB fault FLT 1x11 Non access DTLD page fault FLT 1x12 Data memory protection trap or unalign data refere...

Page 87: ...gnose register selftest TEST 1x2C Starting CPU Bypass selftest TEST 1x30 Starting early selftest TEST 1x3E Exiting early selftest TEST 1x40 Starting CPU basic selftest TEST 1x49 Starting CPU ALU selftest TEST 1x51 Starting CPU branch selftest TEST 1x59 Starting CPU side effect selftest TEST 1x67 Starting CPU arithmetic condition selftest TEST 1x76 Starting CPU bit operation selftest TEST 1078 CPU ...

Page 88: ...test failure FLT 1x2A CPU Diagnose register selftest failure FLT 1x2B CPU Remote Diagnose register selftest failure FLT 1x2C CPU Bypass selftest failure FLT 1x32 Bad CPU test mode FLT 1x3F Cache load fault FLT 1x40 1048 CPU basic selftest failure FLT 1x49 1050 CPU ALU selftest failure FLT 1x51 1058 CPU branch selftest failure FLT 1x59 105A CPU side effect selftest failure FLT 1x61 1066 CPU carry b...

Page 89: ...n INIT 1xFC Synchronizing CPUs WARN 1xBC Skipped test for CPU clock speed WARN 1xC0 PDC processors could not be loaded in memory WARN 1xCD CPU was deconfigured WARN 1xCE CPU was extinguished due to call to PDC_PROC WARN 1xDy Monarch x deconfigured slave y WARN 1xEF Selftest returned a warning WARN 1xFy Monarch x has stopped a non respondinging slave y FLT 1xBA Bad Monarch CPU FLT 1xBB Bad CPU numb...

Page 90: ...struction cache RAM selftest TEST 2x21 2 3 Icache RAM stest forward progress indicator TEST 2x30 Starting instruction cache tag selftest TEST 2040 Starting cache ierr selftest TEST 2x50 Starting data cache address line selftest TEST 2x60 Starting data cache data line selftest TEST 2x60 Starting data cache RAM selftest TEST 2x70 Starting data cache RAM selftest TEST 2x70 Starting data cache DTAG se...

Page 91: ...B1 HPMC data cache parity fault in even tag FLT 20B2 HPMC data cache parity fault in word 0 FLT 20B2 HPMC data cache parity fault in odd tag FLT 20B3 HPMC data cache parity fault in word 1 FLT 20B3 HPMC data cache parity fault in even data FLT 20B4 HPMC data cache parity fault in odd data FLT 20C3 HPMC Instruction cache word 1 parity fault WARN 2xCO Instruction cache parity error WARN 2xC1 Instruc...

Page 92: ...aring and revalidating EEPROM INIT 3xCD Initializing Stable Storage WARN 3x03 Error reading stable storage contents are invalid WARN 3x04 Error writing to the EEPROM WARN 3x06 Error reading EEPROM WARN 3x1A System Hversion in stable storage does not match the hardware WARN 3x2A Calculation of HVERSION failed for CPU x WARN 3xBC Skipped system clock test FLT 3x00 FEPROM checksum failure FLT 3x01 PD...

Page 93: ...u external interrupt selftest TEST 4x28 Starting late cpu itimer selftest TEST 4x29 Starting late cpu multimedia selftest TEST 4x2A Starting late shadow register selftest TEST 4x2B Starting late diagnose register selftest TEST 4x2C Starting late remote diagnose register selftest TEST 4x2D Starting late cpu register bypass selftest TEST 4x30 Starting PM cache flush selftest TEST 4x30 Starting cache...

Page 94: ... path slave ACK FLT 5xy7 Processor Memory bus directed fault FLT 5xy8 Processor Memory bus broad fault FLT 5xy9 Improper access fault FLT 5xyA Illegal response FLT 5xyB Bus time out FLT 5xyD HSC module failed to release the bus one of the HSC guests hung the HSC bus and failed to get off the bus even when the I O Adapter asserted error L FLT 5xyE Bus converter error transaction the HP PB adapter s...

Page 95: ...ime out usually caused by writing beyond the end of memory FLT 7005 Processor Memory bus parity fault FLT 7006 Write bomb fault Processor Memory bus parity detected on incoming data FLT 7007 Memory address ECC fault FLT 7008 Multi bit memory fault FLT 7009 Single bit memory fault FLT 70FF Unknown HPMC FLT 7FFF Catastrophic memory fault FLT 7101 Master Memory Controller not responding FLT 7102 Mast...

Page 96: ...gh good memory to run Operating System FLT 7502 Not enough good memory to run Boot Console Handler FLT 7604 No bits set in memory test status FLT 7Fxy x SMC y SIMM pair WARN 7701 Using alternate memory configuration WARN 7702 Memory not tested initialized only WARN 7703 SIMM loading warning WARN 7704 RAM bus warning WARN 7705 Good memory required to run Operating System is greater than memory size...

Page 97: ...lt FLT 7D01 Icache parity error in memory test FLT 7D02 Dcache parity error in memory test FLT 7D03 MSI read time out HPMC caused by accessing beyond the end of memory or non responding Slave Memory Controllers FLT 7D04 MSI write time out HPMC caused by accessing beyond the end of memory or non responding Slave Memory Controllers FLT 7D05 Processor Memory bus parity fault HPMC FLT 7D06 Write bomb ...

Page 98: ...O WARN 80F7 Error executing Entry IO WARN 80F8 Invalid device class must be sequential random or tftp WARN 80F9 PDC IODC failed to return Entry Test WARN 80FA Error executing Entry Test WARN 80FC Invalid device internal PDC structure error FLT 802B I O bus overlap usually due to graphics configuration violation FLT 803D To many graphics responding to the same address TEST 8xy0 HP PB bus converter ...

Page 99: ...y The MPE iX display is composed of multiple four digit hex codes displayed in a repeating sequence Refer to Figure 4 1 Table 4 13 Boot Device Initialization Errors Ostat Code Description FLT Ax88 No console found unable to boot WARN Ax08 No bootable device found WARN A50F Initialize primary path failed boot WARN A70F Initialize other boot path failed WARN Ax0F Retrieve path failed WARN AxBD Entry...

Page 100: ...es Code Description 0001 to 0019 The breaker handler to remote data base was re entered 0020 A breaker 0 instruction was encountered without R 0021 An unknown HPMC occurred 0022 A non recoverable LPMC occurred 0028 Reinitialize IODC failed to read entry init 0029 Reinitialize IODC failed to read entry I O 0030 Image larger than first memory controller 0031 Series 800 processor will not function in...

Page 101: ...handler 00B1 The MP RDB handler semaphore was not owned by a sender 00F1 Non recoverable instruction TLB error 00F2 Non recoverable data TLB error 00F3 Non recoverable bus address error 00F4 Non recoverable bus error on I O space read 00F5 Non recoverable bus error on memory read or write 00F6 Non recoverable bus error on I O space write 00F7 Non recoverable bus error with processor slave 00F8 Non...

Page 102: ...ort management and VSM 0564 to 056D 1380 to 1389 External INT handler 0578 to 0581 1400 to 1409 IOSERV 0582 to 058B 1410 to 1419 System logging 058C to 0595 1420 to 1429 Table management 05AA to 05DB 1450 to 1499 Process management 05DC to 0671 1500 to 1649 Dispatcher 06A4 to 07CF 1700 to 1999 Virtual space management 07D0 to 0833 2000 to 2099 SEC storage management 0834 to 08C9 2100 to 2249 Trans...

Page 103: ... test ended TEST C3FF Late monarch test ended INIT C400 Retrieving the stable storage console path INIT C440 Initializing the stable storage console path INIT C4CC Initialize close console INIT C4CD Close console not found INIT C4CF Found the close console INIT C500 Retrieving the primary boot path from stable storage INIT C540 Initialize primary path INIT C550 Execute entry test for primary boot ...

Page 104: ...an or equal to the size INIT C7F8 The arithmetic sum of the words in IPL 0 INIT C7FF Branching to IPL from a non primary boot device INIT CB00 Transfer Of Control initiated WARN C7F0 Error reading IPL WARN C7F1 LIF file address is not 2K byte aligned or it is zero WARN C7F2 LIF file not present on media WARN C7F3 LIF file is not a multiple of 2K bytes is zero or is greater than 256K bytes WARN C7F...

Page 105: ... slot INIT CC2x CPU rendezvous Where x CPU slot INIT CC3x Cache CPU rendezvous Where x CPU slot INIT CC4x Memory CPU rendezvous Where x CPU slot FLT CCF0 CPU slave fault TEST CD00 I O Adapter test INIT CDxy Indicates system found a device and is resetting it x bus and y slot TEST CDxy Indicates system is looking for the device x bus and y slot INIT CD04 Initialize I O Adapter 0 0 central bus and 4...

Page 106: ...F Writing error message CE50 Calling IODC to write message to console CE51 Configuring memory controllers CE52 Completed memory controller configuration Table 4 19 HP UX ISL Boot Codes Code Description CB00 Transfer of Control TOC initiated by the firmware CEC0 HP UX boot has been loaded and initialization begun CED0 HP UX boot has entered main CED2 HP UX boot is about to configure the I O system ...

Page 107: ...ing launch CF02 Mapped system state CF04 Allocating memory CF08 Backing out into Genesis CF0A Entering Genesis CF30 Initializing Genesis completed CF40 Initializing resident kernel completed CF50 Initializing non resident kernel completed CF60 CM SL binding completed CF70 Configuring system I O completed CF80 System volume initialized and mounted CF90 Initializing CM OS completed Table 4 22 HP UX ...

Page 108: ...Power warning EA10 Mid temperature warning EA20 Low temperature warning EE80 Monitor wait for remote power EE81 Monitor remote power up Table 4 25 HP UX and MPE iX Run Code Code Description FxnF HP UX Indicates the system is running An F in the first and fourth digits indicates the system is run ning normally The x is updated every 5 seconds with the length of the run queue at that time an instant...

Page 109: ...not optimized for performance Refer to Appendix C of this manual for memory configuration guide lines An empty memory slot has been detected which should contain a SIMM The Boot command has been disabled to prevent thermal damage Refer to the memory configuration label for proper sequence Memory has been reconfigured due to a physical change or because the Page Deallocation Table PDT was cleared T...

Page 110: ...oot This computer model does not support 4 slot HSC I O expansion Remove or replace with 2 slot HSC I O before booting Your system does not support the Dual Bus 4 Slot HP HSC Expansion I O module WARNING A 3 D graphics card was inserted system cannot boot This computer model does not support that 3 D graphics card Remove 3 D graphics card before booting 3 D graphics cards are supported only in HP9...

Page 111: ...on manuals for memory configuration guidelines Re sequence the memory SIMMs in accordance with the referenced guidelines also contained in Appendix C of this manual WARNING An empty memory slot has been detected which should contain a SIMM BOOT COMMAND DISABLED Re sequence the memory SIMMs in accordance with the guidelines contained in Appendix C of this manual WARNING Memory has been reconfigured...

Page 112: ...ace the existing modem with an MT1432 modem Modem Error 108 Error Message ERROR Unable to communicate with the internal modem MODMERR108 Cause The modem is defective or not installed properly Action Check modem installation or replace modem Modem Error 112 Error Message ERROR Unable to communicate with the modem MODMERR112 Cause The modem port or modem is not properly configured Action Run the por...

Page 113: ...ation test to check for proper configuration Modem Error 136 Error Message ERROR The modem local analog loopback test failed in placing the modem in analog loop MODMERR136 Cause The modem is defective Action Replace the modem Modem Error 140 Error Message ERROR The modem local analog loopback test failed Character sent over___ and received___ MODMERR140 Cause Data bus problem on the Core I O board...

Page 114: ...te unit by number ___ MODMERR156 Cause Incorrect number for the remote unit Action Acquire the correct number for the remote unit Modem Error 160 Error Message ERROR The modem remote digital loopback test failed Character sent over___ and received___ MODMERR160 Cause The internal modem is defective if the remote unit is known good Action Replace the modem Modem Error 164 Error Message ERROR The mo...

Page 115: ... machines Upon startup you connect to a local or remote system STM displays a map of the hardware configuration You use this system map to select one or more devices then run the desired tool such as a verifier exerciser or expert tool on the selected device s Results are displayed on the system map STM was first introduced in 1991 and was significantly enhanced in 1995 with HP UX 10 10 Further en...

Page 116: ...icates that a device successfully passed the test 6 If the device fails see the device Tool Failure Log for the cause of the failure and suggested actions 7 If a test result is anything other than Successful or Failure look at the Tool Test Activity Log for the device The specific steps depend on whether you are running xstm mstm or cstm For example in xstm commands are accessed by means of pull d...

Page 117: ...ce parallel interface audio RS 232 PS2 keyboard and mouse interface real time clock and the PC floppy interface and drive pdiag test and verifies the basic functionality of the PA7200 processor chip This tool test the CPU cache TLB and floating point functions udiag test and verifies the basic functionality of the PA8000 and PA 8200 processor chip This tool test the CPU cache TLB and floating poin...

Page 118: ...efer to the most current version of the Support Media User s Manual To use the support media the system has to have a minimum hardware configuration as shown 16 Mbytes of memory Console A removable media device Support Media Boot If the system has halted and cannot be booted from the system disk you need to boot from the support media Perform the following steps 1 Select a media drive to boot from...

Page 119: ...isplayed on the console Support Media Main Utilities Menus To make a selection from the main menu enter the alphabetic character that corresponds to the desired function as shown NOTE If autoboot is not enabled the sequence of prompts and responses shown above occurs with one excep tion The first prompt which allows the primary boot path to be overridden does not appear s Search for file b Reboot ...

Page 120: ...5 6 Diagnostics ...

Page 121: ...9001 F W SCSI Disk drive 1Gb 6 A3351 60003 A3351 69003 F W SCSI Disk drive 2Gb 6 A3353 60002 A3353 69002 F W SCSI Disk drive 4GB 6 A3629 67001 A3629 69001 F W SCSI Disk drive 9GB 6 C1504 67201 C1504 69201 C2478SZ DDS Tape drive 2Gb 5 C1533 67203 C1533 69203 A3183A DDS 2 Tape drive 4Gb 5 C1539 67201 C1539 69201 A3183A DDS 2 Tape drive 4Gb 5 C1537 67021 C1537 69021 A3542A DDS 3 Tape drive 12Gb 14 A3...

Page 122: ...own A2375 60088 A3453 69003 System board 4 way K410 Not shown A3284 60005 A3284 69105 System board 4 way K450 and K460 Not shown A3284 60010 A3284 69110 System board 4 way K250 and K260 Not shown A2373 60002 A2373 69102 Uniprocessor System board K100 only Not shown A3453 60014 A3453 69014 System board 2 way K210 and K220 Not shown A3641 60002 A3641 69002 System board 6 way K570 Not shown A3641 600...

Page 123: ... A3641 60009 Carrier sheetmetal 2 4 slot HSC Kx70 15 A3398 60015 Carrier sheetmetal 2 4 slot HSC K100 K2xx K4xx 15 A3641 60010 Carrier sheetmetal Thunder 2 Graphics Kx70 Not shown A2375 60047 Chassis rack mount Not shown A2375 60064 Chassis standalone Not shown A3398 00019 Cover plate processors 2 and 3 Not shown A3641 00005 Cover plate processors 4 and 5 Not shown A3641 00008 Cover plate HSC Expa...

Page 124: ... adapter Not shown A3181 82002 K class name plate Not shown 116262126 Key new 11 A2375 60040 Keyswitch three position Not shown A2375 81401 PAL chip 4 slot Not shown 1813 1167 Oscillator 45MHz 180 MHz processor Not shown 1813 1017 Oscillator 60MHz1 120 MHz processor 18 A2375 60032 Plastic bulkhead support HPPB 26 A3641 40001 Processor Card Guide upper snap in Kx70 Kx80 26 A3641 40002 Processor Car...

Page 125: ...1809 60129 System Power Control Module SPCM board 11 A1824 60002 PCA LED 5 A1809 60017 PCA HP PB Backplane Assemblies 4 A1824 60009 Assembly Backplane Panel 7 A1824 60011 Assembly Shield 10 A1824 60004 Assembly Riveted Cables Not shown 8120 1396 Cable Assy 18 AWG Not shown A1824 63001 Cable A C Not shown A1824 63003 Cable Power LED 12 A1824 63005 Cable Fan Assembly Includes Fan A1824 63004 replace...

Page 126: ...6 6 Replaceable Parts Figure 6 1 SPU Front View Figure 6 2 SPU Rear View The Power Supply callout 16 will appear slightly different for models K250 K260 K450 K460 and HP3000 979KS ...

Page 127: ...Replaceable Parts 6 7 Figure 6 3 shows the SPU rear view for the HP9000 Kx70 Kx80 Figure 6 3 SPU Rear View HP9000 Kx70 Kx80 ...

Page 128: ...6 8 Replaceable Parts Figure 6 4 Peripheral Bay Expanded View ...

Page 129: ...ule UK A2991 60006 Line Access Module Sweden A2991 60007 Line Access Module Norway A2991 60008 Line Access Module Finland A2991 60009 Line Access Module Denmark A2991 60010 Line Access Module Austria A2991 60011 Line Access Module Spain A2991 60012 Line Access Module Italy A2991 60013 Line Access Module Japan A2991 60014 Line Access Module Netherlands A2991 60015 Line Access Module Switzerland A29...

Page 130: ...Country Male Connector1 Female Connector Remarks 8120 5337 125V 10A 2 5 m No Amer NEMA 5 15P 8120 5338 250V 10A 2 3 m No Amer NEMA 6 15P 8120 6893 120V 20A 4 5 m No Amer NEMA 6 20P Kx50 K260 K460 Kx70 Kx80 979KS 8120 6894 20A 120V 4 5 m No Amer NEMA 5 20P Kx50 K260 K460 Kx70 Kx80 979KS ...

Page 131: ... m Australia AS 3112 2 Kx50 K260 K460 Kx70 Kx80 979KS 8120 5336 250V 10A 2 5 m Continental Europe CEE7 8120 6899 240V 20A 4 5 m Continetal Europe CEE7 Kx50 K260 K460 Kx70 Kx80 979KS Table 6 5 Power Cords Continued Part Number Volt Amp Length Country Male Connector1 Female Connector Remarks ...

Page 132: ...897 240V 20A 4 5 m Denmark Sweden NEMA 6 30P Kx50 K260 K460 Kx70 Kx80 979KS 8120 5341 250V 10A 2 5 m India S Africa IEC 83 B1 8120 5342 125V 15A 2 5 m Japan JIS 8303 Table 6 5 Power Cords Continued Part Number Volt Amp Length Country Male Connector1 Female Connector Remarks ...

Page 133: ...0 Kx80 979KS 8120 6896 240V 20A 4 5 m S Africa Male AS 3112 Kx50 K260 K460 Kx70 Kx80 979KS 8120 5339 250V 10A 2 5 m Switzerland SEV Type 12 8120 5334 250V 10A 2 5 m U K BS 1363 Table 6 5 Power Cords Continued Part Number Volt Amp Length Country Male Connector1 Female Connector Remarks ...

Page 134: ...70 Kx80 979KS 8120 6358 250 V 15A 0 762 m IEC320 C14 Cabinet PDU Convenience Cord 8120 6961 250V 20A 4 0 m IEC 320 C20 SPU to UPS 8120 6884 250V 20A 2 5 m SPU to PDU UPS Table 6 5 Power Cords Continued Part Number Volt Amp Length Country Male Connector1 Female Connector Remarks ...

Page 135: ...6371 15A 2 5 m C16G UPS Convenience Cord 8120 1625 250V 16A 8 ft CEE22 Female CEE22 UPS Convenience Cord 8120 6366 250V 15A 5 0 m IEC 320 C14 Female IEC 320 C13 UPS Convenience Cord 8120 6412 250V 10A 2 5 m C16G UPS Convenience Cord 8120 6961 250V 20A 4 0 m UPS Power Output Cord Table 6 5 Power Cords Continued Part Number Volt Amp Length Country Male Connector1 Female Connector Remarks ...

Page 136: ...6 16 Replaceable Parts ...

Page 137: ...o be removed and replaced Be sure to have enough anti static pads if a number of cards or components need to be removed Observe all ESD precautions while handling the SPU components Tools Required 10 TORX head driver 15 TORX head driver Small flat blade screw driver Anti static protective mats Grounding wrist strap WARNING Hazardous voltages are present inside the SPU To prevent risk of electrical...

Page 138: ...ront Bezel Tab Replacement 1 Angle the top of the bezel toward the chassis and slide it under the front edge of the top cap and push up 2 Swing the bottom of the bezel to the chassis until it snaps into place Note Some new replacement boards no longer use extractor tabs Be sure to remove the screws and clamp brackets when installing a new board without extractor tabs Instructions are provided with...

Page 139: ...the chassis 2 Push the top cap toward the front of the cabinet until it snaps into place Be sure to secure the SPU while pushing the top cap or it may roll in the direction being pushed 3 Replace the front bezel Sides Note that SPU sides are not reversible this is due to the chassis angle on the right side of the cabinet Removal 1 Remove the top cap 2 Grasp the bottom of the side and pull straight...

Page 140: ...cessor Card The front Processor cards are Processor slots 0 and 1 Removal Refer to Figure 7 2 and Figure 7 3 1 Remove the front bezel 2 Remove the Processor Memory cover plate 1 by loosening the four captive screws and pulling it away Figure 7 2 Processor Memory Cover Plate NOTE The HP9000 K100 Processor chip is mounted on the system card To replace the CPU the entire sys tem card has to be replac...

Page 141: ...ove it from the cabinet Figure 7 3 Processor Card Location 4 Place the CPU card on an antistatic pad Replacement 1 Align the Processor card in the appropriate slot with the air guide and components toward the right side of the card 2 Insert the Processor card until it contacts the system card then press firmly 3 Replace the Processor Memory cover plate 2 1 1 Processor 0 2 Processor 1 ...

Page 142: ... cover plate away This cover plate has no color stripe This allows access to processor slots 2 and 3 The cover plate for processors 4 and 5 Kx70 only has a color stripe that is half burgundy and half violet Remove this cover plate by loosening the two captive screws and pulling the cover plate away Figure 7 4 Back Processor Cover Plate Note The HP3000 979KS HP9000 Kx50 Kx60 Kx70 Kx80 servers and H...

Page 143: ... the appropriate slot with the air guide and components toward the right side with the extractor levers pulled out 2 Insert the Processor card until it contacts the system card then press firmly 3 Replace the Processor cover plate Note It is necessary to remove the power supply cover plate 2 3 and cover plate 4 5 to remove and replace processors 4 This is due to interference from the EMI clips on ...

Page 144: ...iate slot with the components toward the right side 2 Insert the Power Monitor card until it contacts the system card then press firmly 3 Replace the Processor Memory cover plate and tighten the four mounting screws Memory SIMMs Be sure to observe all memory SIMM configuration rules The memory SIMMs on the HP 9000 K100 are located on the system card inside the cabinet rear access The memory SIMMs ...

Page 145: ...tractor lever to un seat the memory SIMM 3 Grasp the SIMM card on the top and bottom edge and pull out of the connector HP 9000 K100 SIMM Replacement 1 Carefully align the SIMM card to the appropriate memory connector Figure 7 7 HP 9000 K100 Memory SIMM Location 2 Press firmly into place be sure the extractor lever is up against the SIMM cards 3 Be sure the SIMM card is fully seated before re inst...

Page 146: ...card out of the slot by the extractor ring Refer to Figure 7 8 Figure 7 8 Memory Carrier Removal 4 Place the carrier card on an anti static pad which should be on a solid flat surface 5 Push down on the SIMM card extractor lever 2 to unseat the SIMM card See Figure 7 9 Figure 7 9 Memory SIMM Removal ...

Page 147: ...s made then push the extractor levers down to fully seat the carrier card The extractor levers should be flat against the carrier card edge 6 Replace the front cover plate 7 Replace the front bezel LCD Display Removal 1 Remove the front bezel 2 Press the two mounting tabs on top of the display while pulling the top of the display away from the chassis 3 Lift the display up and slightly away from t...

Page 148: ...disk devices Removal Refer to Figure 7 10 1 Remove the front bezel 2 Loosen the four captive mounting screws two on top 1 and two on bottom 1 The two in the middle are for the upper slots 3 Pull the peripheral bay extractor levers 2 up Figure 7 10 Peripheral Bay Removal 4 Pull the peripheral bay out of the chassis by the extractor levers There are no cables to disconnect to remove the bay from the...

Page 149: ... 11 and Figure 7 12 1 Remove the peripheral bay 2 Remove the peripheral interconnect card 1 located on the back of the peripheral bay Grasp the card by the edges lift up and pull away from the bay it is mounted by keyed slots 2 3 Disconnect the device SCSI cable 3 and power cable 4 NOTE Make sure all device mounting screws are installed the interconnect card is properly seated on the mounting pegs...

Page 150: ...7 14 Removal and Replacement Figure 7 11 Peripheral Bay Rear View ...

Page 151: ... holding the device in the upper tray Replacement 1 Align the device into the upper tray and insert the eight four on top and four on bottom mounting screws 2 Insert the upper tray into the peripheral bay and push it all the way in Tighten the two mounting screws 3 Connect the SCSI cable and power cable 4 Mount the peripheral interconnect card on the back of the peripheral bay 5 Replace the periph...

Page 152: ...by loosening the two captive mounting screws just under the top peripheral drawer 3 Remove the peripheral interconnect card 1 4 Disconnect the appropriate SCSI cable 2 and power cable 3 Figure 7 13 Lower Peripheral Removal 5 Remove the four 2 on each side device mounting screws 6 Remove the device from the front of the lower peripheral bay ...

Page 153: ...bay into the chassis Key Switch Removal 1 Remove the front bezel 2 Remove the front LCD display and key switch bracket by loosening the four 2 top and 2 bottom mounting screws 3 Disconnect the LCD display cable and the key switch cable 4 Remove the nut on the back of the key switch and pull the key switch through the mounting hole Replacement 1 Insert the key switch through the mounting hole 2 Rep...

Page 154: ...t of the chassis by the extractor levers Figure 7 14 Core I O Removal For HP9000 Kx70 slot locations see Figure 7 5 Replacement Be sure to move the card in the Optional I O slot if a different Core I O card is being installed in the computer 1 Align the core I O card in the appropriate slot 2 Insert the core I O card into the chassis until it contacts the system card and the extractor levers engag...

Page 155: ...he figure below The newer cards do not use the older style extractor levers and will not be able to seat into the slot if the brackets have not been removed Do not confuse the extractor brackets which are screwed onto the chassis with the newer pull tab release levers which are part of the board assembly You will need to remove the system s front bezel and top bezel then the rear top and bottom be...

Page 156: ...rd connection 1 4 Pull the internal modem card away from the core I O card and bulkhead Figure 7 15 Internal Modem Removal Replacement 1 Align the internal modem bulkhead connector and LEDs with the holes in the bulkhead modem card components facing up 2 Carefully press the core I O pins into the rear connector on the internal modem 1 3 Replace the two mounting screws into the core I O bulkhead mo...

Page 157: ...doffs pass through the holes in the audio board These connectors are for connection to the internal modem card 3 Pull the audio card away from the core I O card and bulkhead Figure 7 16 Audio Card Removal and Replacement Replacement 1 Align the audio card bulkhead connector and LEDs with the holes in the bulkhead audio card compo nents facing up The four jacks for headset and microphone align with...

Page 158: ...the HP HSC card up disconnecting it from the core I O card connector 1 4 Continue to lift the back of the HP HSC card until angled enough to dis engage the hooked tabs from the mounting slots in the bulkhead Figure 7 17 HP HSC Card Removal Replacement 1 Angle the HP HSC card so the hooked tabs slide through the core I O bulkhead slots 2 Push the back of the HP HSC card down to fully seat the card ...

Page 159: ...Figure 7 5 1 Disconnect all cables 2 Loosen the two one top and one bottom captive mounting screws 1 3 Pull extractor levers 2 out pull the card out of the chassis by the extractor levers Figure 7 18 HP HSC Expansion Card Removal 4 Place the card on an ESD mat 5 Remove any HSC cards as shown in Figure 7 22 6 Remove the two Phillips head screws from card and sheet metal assembly see Figure 7 19 7 S...

Page 160: ... stops against the alignment pins 3 Insert and tighten the two Phillips head screws taking care to not strip the screw standoffs 4 Align the expansion I O card in the appropriate slot 5 Insert the expansion I O card into the chassis until it contacts the system card and the extractor levers engage the chassis tabs 6 Push extractor levers down to fully seat the expansion I O card into the system ca...

Page 161: ...will only fit in the dual purpose slot The dual purpose slot is color coded burgundy and violet to represent that either processor cards violet stripe or the Dual Bus 4 slot HSC Expansion I O card burgundy stripe can be installed in that slot The Dual Bus 4 slot Expansion I O card see Figure 7 20 has a FU VWDO FRQILJXUDWLRQ VZLWFK 6 2 one socketed crystal Y1 and 3 an empty socket for a second crys...

Page 162: ...1 Remove the HP HSC Expansion I O card 2 Loosen the two one on each side captive mounting screws on the expansion I O card bulkhead 3 Pull the back of the HP HSC I O card up disconnecting it from the HP HSC Expansion I O card con nector 1 4 Continue to lift the back of the HP HSC I O card until angled enough to dis engage the hooked tabs from the mounting slots in the bulkhead ...

Page 163: ...I O card bulkhead to secure the HP_HSC I O card to the mother board 4 Replace the HP HSC Expansion I O card into the chassis 5 Reconnect all cables that were removed HP PB I O Card Removal 1 Remove the interface cable 2 Loosen the two 1 top and 1 bottom captive mounting screws 3 Pull the extractor levers out pull the card out of the chassis by the extractor levers Replacement 1 Align the card in t...

Page 164: ...rews 2 3 Pull the extractor levers 3 out to disengage the power supply from the chassis 4 Grasp the handle 4 on the power supply bulkhead and pull the power supply out of the chassis Figure 7 23 1250 VA Power Supply Removal Replacement 1 Align the power supply in the chassis 2 Push the power supply into the chassis very firmly to fully seat it into the system card 3 Tighten the four mounting screw...

Page 165: ... top and bottom of the power supply unit 2 Pull the extractor levers 2 out Using the extractor levers pull the power supply unit out from the chassis 3 Grasp the power supply unit by the handle 3 and remove it from the chassis Figure 7 24 1700VA Power Supply Removal Caution The power supply unit is extremely heavy Be careful removing and lifting the unit to avoid damage to the power supply ...

Page 166: ... the power supply in the chassis 2 Guide the power supply into the chassis slot then lift the extractor levers 2 to firmly seat the power supply into place 3 Close the extractor levers 4 Secure the power supply in place using the six captive screws 1 ...

Page 167: ... on the face of the fan assembly 3 Pull the fan assembly away from the power supply 4 Disconnect the fan assembly power cable Figure 7 25 Power Supply Fan Assembly Replacement 1 Re connect the fan assembly power cable 2 Insert the fan assembly body into the power supply 3 Secure the fan assembly in place using the four screws in the locations shown by arrows 4 Re connect power to the system ...

Page 168: ...ottom and push it in until it is flush with the chassis 2 Insert the two mounting screws in the top mounting holes 3 Replace the front bezel Rear Fan Removal 1 Remove the lower back bezel by pressing down on the two top mounting tabs and tilting the top of the bezel away from the chassis and lifting up 2 Remove the two mounting screws on top of the fan tray 3 Grasp the two protruding sheet metal t...

Page 169: ...peripheral bay Pull the extractor levers out and slide the peripheral bay out approximately one inch System Board Removal Refer to Figure 7 26 1 Remove all I O cards and empty slot cover plates The plastic card guides need to be removed also 2 Remove the Core I O card 3 Remove the back cover plate 4 Remove the Power Supply 5 Reach inside the cabinet and loosen the three thumb screws 1 holding the ...

Page 170: ...nto the cabinet with the top of the system board angled toward the back and the bottom angled toward the front of the cabinet 2 When the bottom of the system board aligns with the mounting slots inside the cabinet gently push the top of the system board forward and tighten the three thumb screws 3 Replace the power supply 4 Replace the back cover plate 5 Replace the Core I O card 6 Replace all I O...

Page 171: ...or K4xx 959KS 969KS 979KS systems 1 Remove all I O cards 2 Remove the Core I O card 3 For the HP 9000 K2x0 K4x0 Kx70 only remove all HP HSC Expansion I O cards 4 Remove the Power Supply 5 Remove the back cover plate 6 Remove the CPU card s 7 Reach inside the cabinet and loosen the three thumb screws 1 holding the system board in the cabi net Figure 7 27 System Board Removal 8 Carefully pull the to...

Page 172: ...or crystal and frequency select settings Frequency switch positions are shown in Figure 7 30 Figure 7 28 System Board Locations K2xx K4xx and 9x9KS 1 SW1 is the frequency select switch block 3 XY1 is the Clock Oscillator Crystal slot 2 U30 is the PAL chip 4 J12 J13 Power Supply Connectors ...

Page 173: ...Removal and Replacement 7 37 Figure 7 29 Kx70 System Board Figure 7 30 Frequency Switch Settings ...

Page 174: ...he mounting slots inside the cabinet gently push the top of the system card forward and tighten the three thumb screws 3 Replace the CPU card s 4 Replace the back cover plates 5 Replace the power supply 6 Replace the HP HSC Expansion I O cards HP 9000 K4x0 Kx70 only 7 Replace the Core I O card 8 Replace all I O cards 9 Re insert the Peripheral bay power monitor card CPU card s and memory carrier c...

Page 175: ... HP PB I O card cage see Figure 7 31 1 Make sure that power has been disconnected from the cabinet and you have a grounding wriststrap attached to your wrist 2 From the rear of the cabinet detach any cables connected to the I O card that you want to replace 3 Loosen the two captive screws securing the card to the card cage 4 Use the extractor handles to release the card from the card cage and slid...

Page 176: ... the rear of the cabinet remove the connector plug Figure 7 32 Removing the HP PB I O Card Cage 4 Remove the four screws two front and two rear holding the HP PB I O card cage in place 5 From the front of the cabinet push the card cage item 1 in Figure 7 32 toward the rear of the cabinet Then pull the card cage out from the back of the cabinet along its rails WARNING Hazardous voltages are present...

Page 177: ...rneath the power supply Figure 7 33 HP PB I O Card Cage Internal Components To replace the power supply reverse the above procedures Refer to the cable connection diagram located on the rear cover of the card cage to find out how to reconnect the cables SPCM Card Removal Refer to Figure 7 33 while performing these steps 1 Remove the five cables from the SPCM card item 3 Make note of their location...

Page 178: ...ront of the HP PB card cage 2 Pull the slide sheet metal handle to remove the backplane item 48 To replace the HP PB card cage reverse the above procedures Note It is recommended that you install the SPCM card into the backplane before connecting the power sup ply cables This reduces the risk of damaging the connector Refer to the cable connection diagram located on the rear cover of the card cage...

Page 179: ...ccomplishing the replacement of a damaged part Refer to Table 7 1 for a list of the cabinet parts that can be replaced if damaged The A1884A and A1897A cabinets are identical accept for the system installed All parts are removed and replaced the same Refer to Figure 7 34 and Figure 7 35 for parts identification and while performing the procedures outlined in this section Figure 7 34 Cabinet Explod...

Page 180: ...7 44 Removal and Replacement Figure 7 35 Cabinet Exploded View Rear ...

Page 181: ...6 00014 Base cover 1 6 meter 11 C2786 60018 Rail assembly C2786 00019 Rear Stop Bracket 12 C2786 60024 230V Fan assembly 3160 0378 115V Fan 13 C2786 60005 115V Fan assembly 3160 0228 230V Fan 14 C2786 63006 US 208 240V PDU 1 6 meter 15 C2786 63007 EURO 230V PDU 1 6 meter 18 C2786 00021 PDU Support Bracket 19 1492 0159 Caster 0535 0096 Nut Wiz M8 x 1 25 caster 20 0403 0778 Leveler 21 C2786 60017 Ba...

Page 182: ...ower cord 2 Open the rear door all the way 3 Remove the two outside mounting screws at the top rear of the cabinet 4 Then from the rear of the cabinet pull the top cap toward the back a few inches 5 Lift the top cap off the cabinet Top Cap Replacement 1 From the rear of the cabinet place the top cap between the side covers and slide it forward until it stops 2 Insert the two mounting screws at the...

Page 183: ...rom the back of the ON OFF switch 5 Remove the three mounting screws behind the forehead assembly 6 Pull the forehead assembly away from the cabinet frame Forehead Assembly Replacement 1 Align the forehead assembly at the top of the cabinet frame so the three mounting holes match the frame holes and the mounting hooks on each side engage the mounting slots 2 Insert the three mounting screws throug...

Page 184: ...s 3 Lift the rail out of the rail support notch in the cabinet column 4 If the rail clamp needs to be removed remove the clamp screw and slide the clamp out of the rail grove Rail Replacement 1 Slide the rail clamp into the rail 2 Insert the rail tab into the appropriate inside cabinet column support notch 3 Insert the two mounting screws through the rail into the slip nuts on the column Tighten t...

Page 185: ...an Refer to Figure 7 37 while performing these procedures Fan Removal 1 Remove the fan assembly refer to fan assembly removal 2 Remove the power cable connectors from the fan 3 Remove the two mounting screws and nuts holding the fan to the fan tray 4 The fan bracket stays with the fan tray Fan Replacement 1 Position the fan over the fan bracket tray mounting holes so that the power lugs are at the...

Page 186: ...Remove the top cap refer to top cap removal 4 Unplug the PDU harness from the back of the ON OFF switch 5 Unclip the PDU harness from the cable clamps on the cabinet frame top and pull the PDU harness down through the top frame 6 Remove all component power cords from the PDU 7 Remove the four two on each bracket mounting screws from the PDU mounting brackets that attach to the frame columns 8 Lift...

Page 187: ...inet over on one of its sides 6 unscrew the desired leveler Or remove the desired caster by removing four mounting nuts and pulling the caster off Leveler or Caster Replacement 1 With the cabinet still on its side screw in the leveler Or place the caster over the four mounting studs and attach the four mounting nuts Tighten the nuts 2 Carefully lift the cabinet back up to an upright position 3 Ins...

Page 188: ...ed into place 4 If the door catch plate needs to be replaced peel the adhesive cover off the back of the catch plate Then align it with the magnetic door catch and press it against the side cover until firmly stuck Door Bumper The rear door bumpers one top and one bottom are self adhesive rubber bumpers stuck to the rear door To remove pry the bumper off with a flat blade screwdriver To put a bump...

Page 189: ...ystem Figure 8 1 Peripheral Bay Exploded view Figure 8 1 is a view of the peripheral bay outside the computer cabinet The peripheral bay supports both Single Ended SCSI and Fast Wide Differential SCSI Products The only Products supported on the Fast Wide Differential SCSI Bus are Disk units Please see the appropriate peripheral entry in this section for information on the supported units ...

Page 190: ...ust be at least one source of TERM POWER usually host adapter supplied It is acceptable to have more than one source of TERM POWER on a SCSI bus If 2 or more sources of TERM POWER are available the second source should be at the opposite end of the bus from the host adapter 5 The first host adapter SCSI address on either internal bus should be set to 7 6 Priority is determined by SCSI address Addr...

Page 191: ...e twisted pair cables with a characteristic impedance of 90 to 140 ohms must be used for our application All Hewlett Packard supplied cables meet this requirement Voltages Current Single Ended Output Characteristics Either open collector or tristate drivers Signal True low 0 0 to 0 5 Vdc Signal False high 2 25 to 5 25 Vdc Input Characteristics Device powered on including drivers and passive receiv...

Page 192: ... 1 1 2 26 DB 0 Ground 2 3 4 27 DB 1 Ground 3 5 6 28 DB 2 Ground 4 7 8 29 DB 3 Ground 5 9 10 30 DB 4 Ground 6 11 12 31 DB 5 Ground 7 13 14 32 DB 6 Ground 8 15 16 33 DB 7 Ground 9 17 18 34 DB parity Ground 10 19 20 35 Ground Ground 11 21 22 36 Ground Reserved 12 23 24 37 Reserved Open 13 25 26 38 TermPwr Reserved 14 27 28 39 Reserved Ground 15 29 30 40 Ground Ground 16 31 32 41 ATN Ground 17 33 34 4...

Page 193: ... DB 3 DB 4 11 21 22 45 DB 4 DB 5 12 23 24 46 DB 5 DB 6 13 25 26 47 DB 6 DB 7 14 27 28 48 DB 7 DB P 15 29 30 49 DB P DIFFSENS 16 31 32 50 Ground TermPwr 17 33 34 51 TermPwr TermPwr 18 35 36 52 TermPwr Reserved 19 37 38 53 Reserved ATN 20 39 40 54 ATN Ground 21 41 42 55 Ground BSY 22 43 44 56 BSY ACK 23 45 46 57 ACK RST 24 47 48 58 RST MSG 25 49 50 59 MSG SEL 26 51 52 60 SEL C D 27 53 54 61 C D REQ ...

Page 194: ... by the Initiators and may be supplied by any or all connected devices HP recommends that terminator power be supplied by the Host Bus Adapter HBA Initiator and the last device on the SCSI Bus to help decrease interface error rates and provide better balance to the TERMPWR contacts Recommended current limiting is 1 5 amps with a maximum of 5 amps The limiting device may be fused or resetable Singl...

Page 195: ...to Bail M F 1 0 m 8120 5519 C2900A Bail to Bail M F 3 0 m 8120 5520 C2901A Bail to Bail M F 5 0 m 8120 5521 C2902A Bail to Bail M F 10 0 m 8120 5522 C2903A Bail to Bail M F 20 0 m 8120 5363 K2284 Bail to Thumb Screw 1 0 m 8120 5647 K2283 Bail to Thumb Screw 1 5 m 013045 005 K2207 Thumb Screw to Thumb Screw 0 5 m 013045 010 K2208 Thumb Screw to Thumb Screw 2 4 m 013045 009 K2209 Thumb Screw to Thum...

Page 196: ...38 Thumb Screw to Latch Clip 2 5 m Table 8 5 50 Pin High Density to High Density Part Number Product Number Description 8120 5547 Thumb Screw to Thumb Screw 0 5 m 8120 5548 C2908A Thumb Screw to Thumb Screw 1 0 m 8120 5549 Thumb Screw to Thumb Screw 1 5 m 8120 5550 Thumb Screw to Thumb Screw 2 0 m 8120 5551 Thumb Screw to Thumb Screw 5 0 m 8120 5552 Thumb Screw to Thumb Screw 10 0 m Table 8 6 50 P...

Page 197: ...iption 8120 6147 Thumb Screw to Thumb Screw 0 5 m A1658 62018 C2911A Thumb Screw to Thumb Screw 0 9 m A1658 62019 Thumb Screw to Thumb Screw 1 5 m A1658 62020 C2924A Thumb Screw to Thumb Screw 2 5 m A1658 62021 Thumb Screw to Thumb Screw 5 0 m A1658 62022 C2925A Thumb Screw to Thumb Screw 10 0 m A1658 62023 C2926A Thumb Screw to Thumb Screw 20 0 m Table 8 9 Terminators Part Number Product Number D...

Page 198: ... of medium condition end of partition beginning of partition out of paper etc exists ILI If one indicates that the requested logical block length did not match the logical length of the medium Sense Key 0 No sense No error or filemark EOM or ILI bits is set 1 Recovered Error 2 Not ready 3 Medium Error 4 Hardware Error 5 Illegal Request 6 Unit Attention 7 Data Protect 8 Blank Check Write Once media...

Page 199: ...6 00 13 Audio Play Operation Successfully Completed 6 00 14 Audio Play Operation Stopped Due to Error 6 00 15 No Current Audio Status to Return 6 01 00 No index Sector signal 02 00 No seek complete 03 00 Write fault 03 01 No Write Current 4 03 02 Excessive Write Errors sense key 3 4 5 04 00 Drive not ready 04 01 Drive in process of becoming ready 04 02 Drive not ready initializing command required...

Page 200: ... 04 Physical End of Medium Encountered 4 11 05 LEC Uncorrectable Error 6 11 06 CIRC Unrecovered Error 6 11 0A Miscorrected Error 4 12 00 Address Mark Not Found For ID Field 1 14 00 No record found 14 00 Sector Not Found 1 14 00 A Medium Error was Detected during a Read Space Locate sense key 3 5 14 01 Record Not Found 1 4 14 02 Filemark not Found 4 14 03 End of Data NOT Found 4 14 03 End of data f...

Page 201: ... in the CDB sense key 5 5 1B 00 Synchronous data transfer error 1C 00 Defect List not Found 1 1C 01 Primary Defect List not Found 1 1D 00 Compare errors 1D 00 Miscompare During Verify Operation 1 20 00 invalid Command Operation Code 21 00 illegal Logical Block Address 21 01 Invalid Element Address 2 24 00 Illegal field in Command Descriptor Block CDB 25 00 Invalid Logical Unit Number LUN 26 00 Inv...

Page 202: ...5 2B 00 Copy can t execute since host can t disconnect 2 2C 00 Command Sequence Error 3 2F 00 Commands Cleared by another Initiator 3 2F 00 Tagged Commands Changed by another Initiator 1 30 00 Incompatible medium installed 30 01 Cannot Read Medium Unknown Format 4 30 01 Tape format is incompatible with the CXB 8505 sense key 3 5 30 02 Cannot read media Incompatible format 30 03 Cleaning Cartridge ...

Page 203: ...ure on CD ROM ECC Circuit 6 40 83 Diagnostic Failure on Gate Array 6 40 84 Diagnostic Failure on Internal SCSI Controller 6 41 00 Data path diagnostic failure 42 00 Power On diagnostic failure 43 00 Message Error 44 00 Internal Controller Target Error 44 00 Internal Software failure 5 45 00 Select Reselect failed 46 00 Unsuccessful Soft Reset 47 00 SCSI Interface parity error 48 00 Initiator detec...

Page 204: ...Overflow sense key 1 5 5B 03 Log List Codes EXAUSTED Segate Factory Installed Option 1 5C 00 RPL Status Change 1 63 00 End of User Area Encountered on This Track 6 64 00 Illegal Mode for this Track 6 70 XX Vendor Specified See Appropriate Product Documentation 80 00 General Firmware Error Qualifier 1 81 00 Mode Mismatch Fixed Variable sense key 5 5 82 00 No Tape Required but Tape Loaded SEND DIAGN...

Page 205: ... the products listed A3629A SCSI Disk Drive A3353A SCSI Disk Drive source 1 A3353A SCSI Disk Drive source 2 C3145A SCSI Disk Drive A3351A SCSI Disk Drive source 1 A3351A SCSI Disk Drive source 2 A3058A SCSI Disk Drive source 1 A3058A SCSI Disk Drive source 2 A3350A SCSI Disk Drive 2478SZ C1504B DDS Tape Drive A3183A DDS 2 Tape Drive A3542A 12GB DDS 3 Tape Drive A3024A 8mm Tape Drive A3086A CD ROM ...

Page 206: ...detection and correction Sealed Head Disk Assembly Dedicated head landing zone Automatic shipping lock engaged at power off Self Test performed at power on Synchronous spindle capability 512 Kbyte data buffer Formatted data capacity 9 100 Mbytes Eight spare sectors per cylinder 2 cylinders reserved for logs and maintenance information 7200 RPM Spindle Speed Average latency 4 17 ms 1 000 000 hour M...

Page 207: ...HV WHUPLQDWRU SRZHU WR LWVHOI LQWHUQDO FRQQHFWLRQ DQG WR WKH 6 6 EXV 2 FDEOH 73 3RVLWLRQ SLQV 2Q 1RW DSSOLFDEOH WR 2 2II 5 6 SLQV 5HVHUYHG 3 SLQV 2Q 6 6 SDULW FKHFNLQJ DQG SDULW HUURU UHSRUWLQJ E WKH GULYH LV GLVDEOHG 2II ULYH FKHFNV IRU SDULW DQG UHSRUWV WKH UHVXOWV RI SDULW FKHFNLQJ WR KRVW HIDXOW 3 SLQV 2Q ULYH LV ZULWH SURWHFWHG 2II ULYH LV QRW ZULWH SURWHFWHG HIDXOW 6 SLQV 0 SLQV 2II 2II 6SLQ...

Page 208: ...PSHU HVFULSWLRQ 3LQV 3LQV 3LQV 3LQV 6 6 HIDXOW 21 6 6 21 6 6 21 21 6 6 21 6 6 21 21 6 6 21 21 6 6 21 21 21 6 6 21 6 6 21 21 6 6 21 21 6 6 21 21 21 6 6 21 21 6 6 21 21 21 6 6 21 21 21 6 6 21 21 21 21 6 6 3LQV 5HVHUYHG 3LQV FWLYLW VHH LJXUH RQ SDJH 3LQV 5HVHUYHG ...

Page 209: ...SCSI and I O 8 21 Figure 8 3 A3629A ST19171WD J2 and J6 Jumper Settings ...

Page 210: ...the customer maintains a regular data back schedule so if the disk drive fails and must be replace customer data can be restored to the new disk drive To troubleshoot the disk drive check the following Drive Busy light flashing activity off no activity Internal drive logs See SCSIDSK2 Interactive section Exchange Part Number The exchange part number is A3629 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP...

Page 211: ...ror detection and correction Sealed Head Disk Assembly Dedicated head landing zone Automatic shipping lock engaged at power off Self Test performed at power on Synchronous spindle capability 954 Kbyte data buffer Formatted data capacity 4 294 Mbytes Nine spare sectors per cylinder 2 cylinders reserved for logs and maintenance information 7200 RPM Spindle Speed Average latency 4 17 ms 800 000 hour ...

Page 212: ... ID 2 SCSI ID 3 SCSI ID 1 SCSI ID 0 SCSI ID 8 SCSI ID 9 SCSI ID 14 SCSI ID 13 SCSI ID 12 SCSI ID 11 SCSI ID 10 SCSI ID 15 6 5 4 3 2 1 Spindle Sync Cable Connector Remote LED Connector 1 2 3 4 5 6 7 Posit ions J u p m er Enable Drive Terminators Reserved Parity Disable Enable Motor Start Delay Motor Start Write Protect Reserved J4 J4 Pin1 Pin2 Term Power to SCSI Bus Pin1 Pin2 J1 Posit ions J u p m ...

Page 213: ...START UNIT COMMAND from the SCSI HOST No jumper installed causes the unit to look at position 02 04 7 8 Parity Disable Default is NO jumper Jumper installed causes parity checking and error reporting to be disabled 05 9 10 Reserved for factory use default is no jumper 06 11 12 Enable SCSI Signle Ended Terminator Jumper installed will enable the SCSI Terminator Jumper removed will disable the SCSI ...

Page 214: ...the customer maintains a regular data back schedule so if the disk drive fails and must be replace customer data can be restored to the new disk drive To troubleshoot the disk drive check the following Drive Busy light flashing activity off no activity Internal drive logs See SCSIDSK2 Interactive section Exchange Part Number The exchange part number is A3353 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP...

Page 215: ...rror detection and correction Sealed Head Disk Assembly Dedicated head landing zone Automatic shipping lock engaged at power off Self Test performed at power on Synchronous spindle capability 512 Kbyte data buffer Formatted data capacity 4 340 Mbytes Eight spare sectors per cylinder 2 cylinders reserved for logs and maintenance information 7200 RPM Spindle Speed Average latency 4 17 ms 1 000 000 h...

Page 216: ...umpered 1 5 6 SCSI ID 1 SCSI ID bit 1 Open O Jumpered 1 7 8 SCSI ID 0 SCSI ID bit 0 Open O Jumpered 1 9 10 FLT LED Blank Active low connection for cathode of fault status LED used with pin 18 11 12 GND Delay Spin Jumpered Spin Delay is enabled 13 14 Not supported 15 16 SPINDLE_SYNC_REFL Provides connection for Spindle Sync REF signal 17 18 5 VDC OUT Pin 17 5VDC out Pin 18 Active low connection for...

Page 217: ...SCSI and I O 8 29 Figure 8 7 A3353A source 2 J3 Jumper Positions ...

Page 218: ...8 30 SCSI and I O Figure 8 8 A3353A source 2 Option Connector Jumper Positions ...

Page 219: ...the customer maintains a regular data back schedule so if the disk drive fails and must be replace customer data can be restored to the new disk drive To troubleshoot the disk drive check the following Drive Busy light flashing activity off no activity Internal drive logs See SCSIDSK2 Interactive section Exchange Part Number The exchange part number is A3353 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP...

Page 220: ...Sealed Head Disk Assembly Dedicated head landing zone Automatic shipping lock engaged at power off Self Test performed at power on Synchronous spindle capability 256 Kbyte dual port data buffer Formatted data capacity 2132 62 Mbytes 44 spare cylinders per drive 2 cylinders reserved for logs and maintenance information 6400 RPM Spindle Speed Average latency 4 69 ms 500 000 hour MTBF No preventative...

Page 221: ...iption of the SCSI Connector Power Connector optional connectors J2 and J3 and the location of the drive LED Figure 8 10 HP C3145A Jumper Diagram Tables 8 12 8 13 and 8 14 provide the descriptions of the jumpering of the optional connector J2 and J3 for the condition of the interface addressing and configuration options ...

Page 222: ...2 SCSI Unit Select 1 input negative true Open collector output pulled high if Remote pinset is shorted pulled low if Remote pinset is open 3 SCSI Unit Select 2 input negative true Sync spindle output if Remote is shorted pulled low if Remote pinset is open 4 SCSI Unit Select 3 input negative true Activity LED open collector output for external drive activity LED pulled low during initialization fo...

Page 223: ...s SCSIDISK2 SYSMAP IOMAP ON At Power On the LED turns on until the power on sequence is completed and then turns off If Auto Spin Up is enabled the Power On sequence includes execution of the Spin Up sequence calibrating the head positioning electronics and testing of the read write sys tems DEFAULT setting If Auto Spin Up is not enabled the Power On sequence includes the execution of the Spin Up ...

Page 224: ...erformed at power on Synchronous spindle capability 480 K byte data buffer Formatted data capacity 2 147 4 Mbyte Nine spare sectors per cylinder 7200 RPM Spindle Speed Average latency 4 17 ms Command Queuing of up to 64 commands per initiator 800 000 hour MTBF No preventative maintenance or adjustments required Low power consumption Inquiry Vendor Identification string SEAGATE Inquiry Product Iden...

Page 225: ...SCSI and I O 8 37 Jumpering Figure 8 12 shows the jumpers for the HP A3351A drive Figure 8 12 HP A3351A 2 Gbyte disk drive jumpering Table 8 15 provides descriptions of the jumper functions ...

Page 226: ... 12 Delay Motor Start Open Motor start is controlled by Enable Motor Start setting Default Jumpered Spindle startup is delayed by SCSI ID times 12 after power is applied 13 14 Reserved Leave open 15 16 Reserved Leave open 17 18 Reserved Leave open J4 1 SCSI ID 0 Provides connerction with Gnd pin10 for remote SCSI ID 0 select Open 0 2 Fault LED Provides output for fault LED signal 3 SCSI ID 1 Provi...

Page 227: ... Exchange Part Number The exchange part number is A3351 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP J5 1 2 SCSI ID 0 Open SCSI address bit 0 set to 0 Jumpered SCSI address bit 0 set to 1 3 4 SCSI ID 1 Open SCSI address bit 1 set to 0 Jumpered SCSI address bit 0 set to 1 5 6 SCSI ID 2 Open SCSI address bit 2 set to 0 Jumpered SCSI address bit 0 set to 1 7 8 SCSI ID 3 Open SCSI address bit 3 set to 0 Ju...

Page 228: ...or correcting code Sealed Head Disk Assembly Dedicated head landing zone Automatic shipping lock Automatic thermal compensation Self Test performed at power on Synchronous spindle capability 1 MByte data buffer Formatted data capacity 2 147 4 Mbyte 10 spare sectors per cylinder 7200 RPM Spindle Speed Average latency 4 17 ms Command Queuing of up to 64 commands per initiator 800 000 hour MTBF No pr...

Page 229: ...the drive to provide active termination install the jumper as shown in Figure 8 14 and across Drive Location on the SCSI Bus Active Termination Configuration Drive installed at the end of the bus If there is no separate bus terminator at the SCSI bus end containing the drive configure the drive to provide active termination Drive installed at the end of the bus If a separator bus terminator is use...

Page 230: ...bus must have a unique SCSI ID assigned to it The drive can be configured for ID numbers ranging from 0 through 15 Set the SCSI ID for the drive at the 12 pin Option connector Figure 8 16 shows the ID jumper configurations Figure 8 16 SCSI ID Pin Assignments Spindle Synchronization Spindle synchronization is set at the Option connector pins 5 6 as shown in Figure 8 17 Figure 8 17 Spindle Synchroni...

Page 231: ...gure 8 19 Figure 8 19 Delayed Spin Up Remote Busy and Fault LEDs Busy and Fault status can be monitored remotely by connecting a remote external Busy and remote Fault display LED to the 12 pin Option connector Remote Busy LED Connect the cathode side of the remote Busy LED to pin 8 BSY_OUT L Connect the anode side of the LED to pin 11 5VDC OUT Remote Fault LED Connect the cathode side of the remot...

Page 232: ...CSI and I O Troubleshooting FAULT LED Signifies a fault has occurred during self test or when the drive is active Exchange Part Number The Exchange Part Number is A3351 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP ...

Page 233: ...CSI Disk Drive Figure 8 21 HP A3058A SCSI Disk Drive NOTE The HP A3058A product is provided from two sources Because of the physical and jumpering differences between the two sources they are listed in this manual as Source 1 and Source 2 Be aware of the difference to determine which jumpering scheme to follow ...

Page 234: ...r on Synchronous spindle capability 256 K byte data buffer Formatted data capacity limited to the same as the HP A2445A 1052 09 Mbyte Actual vendor formatted data capacity 1055 28 Mbyte Nine spare sectors per cylinder 5411 RPM Spindle Speed Average latency 5 54 ms Command Queuing of up to 64 commands per initiator 500 000 hour MTBF No preventative maintenance or adjustments required Low power cons...

Page 235: ...ive for purposes of showing the device ID Jumper J6 configuration jumper connector J2 and the location of the J1 connectors Figure 8 22 HP A3058A Jumper Diagram NOTE Use J1 Auxiliary connector for ID If bothJ1 and J6 are used the unit takes the OR of both as the SCSI ID ...

Page 236: ...ans as standard OEM units are configured when shipped from factory Off means no jumper is installed On means a jumper is installed Off or On underlined is factory default condition 3 Either jumper plugs in one of the patterns shown or external circuitry can be used to establish Drive I D The drive uses headers J6 or J1 auxiliary for drive ID determination only during a 250 ms initialization period...

Page 237: ...etting Drive spindle does not start until Start Unit command received from host Spindle Start up is delayed by SCSI ID times 12 seconds after power is applied i e drive 0 Spindle starts immediately when power is applied drive 1 starts 12 seconds later etc Drive spindle starts when Start Unit command received from host Delayed start feature is overridden when the ME jumper is installed WP On Off En...

Page 238: ...edule so if the disk drive fails and must be replaced customer data can be restored to the new disk drive To troubleshoot the disk drive check the following Drive Busy light flashing activity off no activity Internal drive logs See SCSIDSK2 Interactive section Exchange Part number The exchange part number is A3058 69001 Disk Diagnostics The diagnostics that will be used to gather information for t...

Page 239: ...W SCSI Disk Drive Figure 8 24 HP A3058A Disk Drive NOTE The HP A3058A product is provided from two sources Because of the physical and jumpering differences between the two sources they are listed in this manual as Source 1 and Source 2 Be aware of the difference to determine which jumpering scheme to follow ...

Page 240: ...ad landing zone Automatic shipping lock Automatic thermal compensation Self Test performed at power on Synchronous spindle capability 512 K byte data buffer Formatted data capacity limited to the same as the HP C2247A 1052 09 Mbyte Actual vendor formatted data capacity 1070 Mbyte Eight spare sectors per cylinder 5400 RPM Spindle Speed Average latency 5 6 ms 500 000 hour MTBF No preventative mainte...

Page 241: ...t installed 1 jumper installed Figure 8 25 HP A3058A Jumper Diagram SCSI ID JUMPER LOCATION Pins 7 8 Pins 5 6 Pins 3 4 Pins 1 2 0 0 0 0 0 1 0 0 0 1 2 0 0 1 0 3 0 0 1 1 4 0 1 0 0 5 0 1 0 1 6 0 1 1 0 7 0 1 1 1 8 1 0 0 0 9 1 0 0 1 10 1 0 1 0 11 1 0 1 1 12 1 1 0 0 13 1 1 0 1 14 1 1 1 0 15 1 1 1 1 ...

Page 242: ...ure 8 27 shows the termpower jumper block on the bottom of the drive controller The default configuration is jumper installed No on board termination is available on this disk drive Figure 8 27 HP A3058A Terminator Power Jumper Diagram The default jumper settings are Terminator Power Jumper installed all others open SCSI ID as needed Preventative Maintenance There is no preventative maintenance re...

Page 243: ...d I O 8 55 Troubleshooting FAULT LED Signifies a fault has occurred during self test or when the drive is active Exchange Part Number The exchange part number is A3058 69001 Diagnostics SCSIDISK2 IOMAP SYSMAP ...

Page 244: ...ed Head Disk Assembly Dedicated head landing zone Automatic shipping lock Automatic thermal compensation Self Test performed at power on Synchronous spindle capability 512 K byte data buffer Formatted data capacity 1 060 Mbyte Eight spare sectors per cylinder two spare cylinders 5411 RPM Spindle Speed Average latency 5 54 ms Command Queuing of up to 64 commands per initiator 800 000 hour MTBF No p...

Page 245: ... I O 8 57 Jumpering The configuration option settings are shown in Figure 8 29 and Figure 8 30 Figure 8 29 shows the Drive ID and Option Header Connectors J2 and J6 Figure 8 29 A3350A Drive Connectors J2 and J6 ...

Page 246: ...8 58 SCSI and I O Figure 8 30 shows the A3350A Drive ID and Option Header Connector J1 Figure 8 30 A3350A Drive J1 Connector ...

Page 247: ...ded I O only Off See above explanations for TP jumpers Default PE On Parity checking and parity error reporting by the drive is enabled Default Off Drive checks parity but does not report result of parity checking to host WP On Entire drive is write protected Off Drive is not write protected Default DS ME Off Off Spindle startes immediately after power up Default Off On Drive spindle does not star...

Page 248: ...A3350A Option Jumpers Function Connector Pin set Default Term Power from SCSI Bus J2 2 4 Open Term Power to SCSI Bus 1 2 Open Term Power from Drive 3 4 Jumpered Reserved 5 6 Open Parity Option 7 8 Jumpered Write Protect 9 10 Open Enable Motor Start 11 12 Jumpered Delay Motor Start 13 14 Open Enable Terminators 15 16 Open SCSI ID J1 1 2 3 4 5 6 7 8 Reserved 9 Ground Shared with ID A3 8 LED 11 ...

Page 249: ...he customer maintains a regular data back schedule so if the disk drive fails and must be replace customer data can be restored to the new disk drive To troubleshoot the disk drive check the following Drive Busy light flashing activity off no activity Internal drive logs See SCSIDSK2 Interactive section Exchange Part Number The exchange part number is A3350 69001 Diagnostics SCSIDSK2 IOMAP SYSMAP ...

Page 250: ... 2 to 4 times the non compressed capacities The average data compression factor is 2 to 1 1 Mbyte Data Buffer Switch or program selectable on board DCLZ data compression Automatic Error correction and detection Downloadable firmware Asynchronous burst data transfer rate 1 5 Mbytes sec Synchronous burst transfer rate maximum 5 0 Mbytes sec MTBF 50 000 power on hours at a 12 duty cycle Executes self...

Page 251: ...The C2478SZ reads the SCSI ID at power up and during selftest in order to determine the selected target ID of the tape drive on the interface bus The C2478SZ will provide termination power for the SCSI termination resistors if a jumper is set across the two pins marked Term power in Figure 8 32 Default Jumper Settings Term Power Disabled no jumper SCSI ID Bit 2 Bit 1 Bit 0 0 0 0 0 1 0 0 1 2 0 1 0 ...

Page 252: ...ble operation and performance of the tape drive This procedure in NO WAY damages or shortens the life of either the drive mechanism or the tape heads The recommended cleaning frequency is every 25 hours of tape pulling time You are advised not to wait for the Media wear caution signal to appear on the front panel before implementing the cleaning procedure By the time the indicator is present the p...

Page 253: ...allows for software controlled downloading of firmware 2 Update the firmware by way of a firmware upgrade tape available as an orderable part The part numbers for these tapes change on each new version release These changes will be made available by way of service note notifications Firmware Upgrade Tape Procedure Shut down the operating system Clean the drive with the cleaning cartridge Insert th...

Page 254: ... created Verify the upgrade by using appropriate diagnostic or utility SCSIDDS Interactive command REVision Troubleshooting The C2478SZ DDS tape Units are replaced as a single FRU Front Panel Status Display Figure 8 34 C2478SZ Front Panel The front panel of the C2478SZ is used for inserting and removing cassette tapes and displaying drive and cassette status The front panel has two bi color lights...

Page 255: ...llow condition while the cassette light flashes yellow Forced Eject There are some situations where the user s depression of the eject button may not cause a cartridge to be ejected within an acceptable time For instance the media surface may be badly damaged and the drive is having trouble recovering data Or the cartridge may be of poor quality and has jammed one of its reels which prevents it fr...

Page 256: ...mware reset will be carried out as if the drive had been power cycled Consequences of a Forced Eject The drive can be doing literally any action at the time a forced eject is carried out There is a possibility that during a write data may be lost and an invalid format tape could be created as EOD may not be written correctly It is for this reason that the drive allows itself the 35 second grace pe...

Page 257: ...loop hold the tape flap of the cartridge fully open and use the blunt end of a pencil to wind up the slack tape an eraser end of a pencil is ideal Figure 8 36 Manual Cartridge Removal Alternate Method Tools required electric screwdriver T8 or T9 Torx bit ball point pen with plastic ink tube scissors or knife blade 1 Remove the plastic ink tube from the ink pen 2 Cut off approximately 50mm 2 inches...

Page 258: ...8 70 SCSI and I O Exchange part Number The exchange part number is C2478SZ C1504 69201 Diagnostics SCSIDDS SYSMAP IOMAP ...

Page 259: ...on enabled the above capacities will increase from 2 to 4 times the non compressed capacities The average data compression factor is 2 to 1 1 Mbyte Data Buffer Switch or program selectable on board DCLZ data compression Automatic Error correction and detection Downloadable firmware Asynchronous burst data transfer rate 3 0 Mbytes sec Synchronous burst transfer rate maximum 7 5 Mbytes sec MTBF 200 ...

Page 260: ...up and during selftest in order to determine the selected target ID of the tape drive on the interface bus Data Compression Control is not used in this system application Terminator Power When jumper is installed the device will supply termination power to pin 26 of the SCSI bus NOTE this device has no on board termination capability Default Jumper Settings Term Power Disabled no jumper SCSI ID Bi...

Page 261: ...ion and performance of the tape drive This procedure in NO WAY damages or shortens the life of either the drive mechanism or the tape heads The recommended cleaning frequency is every 25 hours of tape pulling time You are advised not to wait for the Cleaning Needed signal to appear on the front panel before implementing the cleaning procedure By the time the indicator is present the performance of...

Page 262: ...software controlled downloading of firmware 2 Update the firmware by way of a firmware upgrade tape available as an orderable part The part numbers for these tapes change on each new version release and will be made available by way of service notes Firmware Upgrade Tape Procedure Shut down the operating system Clean the drive with the cleaning cartridge Insert the firmware update tape The drive w...

Page 263: ...l no longer react as a firmware tape This will occur after 200 passes Firmware tape write protected The tape will be ejected and no update will be done Process interrupted at crucial point If a power interruption occurs or activity on the SCSI bus interferes a DEAD DRIVE will be created Verify the upgrade by using appropriate diagnostic or utility SCSIDDS Interactive command REVision Troubleshooti...

Page 264: ...attention light shows a steady amber condition Forced Eject There are some situations where the user s depression of the eject button may not cause a cartridge to be ejected within an acceptable time For instance the media surface may be badly damaged and the drive is having trouble recovering data Or the cartridge may be of poor quality and has jammed one of its reels which prevents it turning In...

Page 265: ...mat tape could be created as EOD may not be written correctly It is for this reason that the drive allows itself the 35 second grace period in which to attempt a normal eject If the normal eject succeeds within the 35 second period then any pending forced eject will be cancelled Beware also that as the firmware is fully reset at the end of the forced eject sequence the drive will re instate its de...

Page 266: ...Method Tools required electric screwdriver T8 or T9 Torx bit ball point pen with plastic ink tube scissors or knife blade 1 Remove the plastic ink tube from the ink pen 2 Cut off approximately 50mm 2 inches of empty ink tube from the pen 3 Force one end of the ink tube over the torx bit 4 Push the other end over the slotted end of the worm gear This forms a flexible coupling to the electric screwd...

Page 267: ...s average Supports 4 data formats EXB 8500c compressed format EXB 8500 EXB 8200c compressed format EXB 8200 Asynchronous burst transfer rate 1 5 Mbytes sec Synchronous burst transfer rate 4 0 Mbytes sec 1 Mbyte data buffer Downloadable Firmware MTBF 80 000 hrs at 10 duty cycle Inquiry Vendor Identification String EXABYTE Inquiry Product Identification String EXB 8505HPQANXB1 Inquiry Product Revisi...

Page 268: ...8 80 SCSI and I O Jumpering Figure 8 44 shows a rear view of the HP A3024A tape drive Figure 8 44 HP A3024A Jumper Diagram ...

Page 269: ...leaning is needed via the LEDs Request Sense information may be logged No Check Condition is generated Firmware Updating Firmware Code Load Tape Procedure Shut down the operating system CAUTION Only use Exabyte or Exabyte certified cleaning cartridge to clean the tape heads Do not use swabs or other means of cleaning the tape heads NOTE There can be no activity on the SCSI bus and no interruption ...

Page 270: ...e diagnostic or utility SCSI8MM Interactive command REVision Troubleshooting This unit is considered a single FRU Drive Status Light Figure 8 46 HP A3024A LED Indicators The LED combinations can be used to determine the tape drives operating state as follows When the top LED is on or flashing the tape drive either has an error or the tape drive needs to be cleaned When the middle LED is on or flas...

Page 271: ... CSTM SYSMAP WRITE ERROR COUNTERS LOG INTERRUPTED DATA Number of Blocks Re written due to errors 0 Number of Blocks could not be written due to errors 0 Number of Bytes written successfully 0 READ ERROR COUNTERS LOG INTERRUPTED DATA Number of Blocks Re read due to errors 0 Number of Blocks Recovered 0 Number of Blocks Recovered with ECC alone 0 Number of Blocks could not be read due to errors 0 Nu...

Page 272: ...ssion enabled The above capacities will increase from 2 to 4 times the non compressed capacities The average data compression factor is 2 to 1 1 Mbyte Data Buffer Switch or program selectable on board DCLZ data compression Automatic Error correction and detection Downloadable firmware Asynchronous burst data transfer rate 3 0 Mbytes sec Synchronous burst transfer rate maximum 7 5 Mbytes sec MTBF 2...

Page 273: ...power up and during selftest in order to determine the selected target ID of the tape drive on the interface bus Data Compression Control is not used in this system application Terminator Power When jumper is installed the device will supply ter mination power to pin 26 of the SCSI bus Note this device has no on board termination capability Default Jumper Settings Term Power Disabled no jumper SCS...

Page 274: ... or customer requirements not used on this system Default switch setting Switch 3 Off all others On Switch 1 Switch 2 Meaning Off Off Compression disabled no host control Off On Compression disabled the host is allowed to control compression On Off Compression enabled no host control On On Compression enabled with host control Switch 3 Meaning On Media Recognition System is disabled All DDS tapes ...

Page 275: ...ord the use count on the label supplied with the cartridge Table 8 27 Recommended Cleaning frequency Firmware Updates Firmware updates can be done in two ways 1 Download new firmware files provided with the software or as patches This method requires the availability of a diagnostic or utility which allows for software controlled downloading of firmware 2 Update the firmware by way of a firmware u...

Page 276: ...o longer react as a firmware tape This will occur after 200 passes Firmware tape write protected The tape will be ejected and no update will be done Process interrupted at crucial point If a power interruption occurs or activity on the SCSI bus interferes a DEAD DRIVE will be created Verify the upgrade by using appropriate diagnostic or utility SCSIDDS Interactive command REVision Troubleshooting ...

Page 277: ...he self test fails the right clean attention light shows a steady amber condition Forced Eject There are some situations where the user s depression of the eject button may not cause a cartridge to be ejected within an acceptable time For instance the media surface may be badly damaged and the drive is having trouble recovering data Or the cartridge may be of poor quality and has jammed one of its...

Page 278: ...n be performing any action at the time a forced eject is executed There is a possibility that during a write data may be lost and an invalid format tape could be created as EOD may not be written correctly It is for this reason that the drive allows itself the 35 second grace period in which to attempt a normal eject If the normal eject succeeds within the 35 second period then any pending forced ...

Page 279: ...t end of a pencil to wind up the slack tape an eraser end of a pencil is ideal Figure 8 53 Manual Cartridge Removal Alternate Method Tools required electric screwdriver T8 or T9 Torx bit ball point pen with plastic ink tube scissors or knife blade 1 Remove the plastic ink tube from the ink pen 2 Cut off approximately 50mm 2 inches of empty ink tube from the pen 3 Force one end of the ink tube over...

Page 280: ...8 92 SCSI and I O Diagnostics CSTM SCSIDDS SYSMAP IOMAP ...

Page 281: ...SCSI and I O 8 93 HP A3086A CD ROM Drive Figure 8 54 shows an HP A3086A Half Height CD ROM Drive Figure 8 54 A3086A CD ROM Drive ...

Page 282: ...40 to 1170 rpm Data Transfer Rates on SCSI bus Burst Asynchronous 1 5 Mbytes sec Burst Synchronous 4 2 Mbytes sec Average Access time 1X 310 msec 2X mode 200 msec Data Capacity 600 Mbyte read only Data Buffer Capacity 256 Kbytes 50 000 Power On Hours MTBF Automatic lens cleaner Emergency eject feature Sealed enclosure and closed door protection against contamination Built in termination if enabled...

Page 283: ...ity or a drive problem 4 Eject button Pres this button to eject a CD The CD ejects within 5 seconds This button does not work if there is no power or if the software application has disabled its operation 5 Drive door Pull the door down to insert a CD caddy into the drive 6 Emergency eject access hole This hole contains a screw which when removed allows you to eject a CD caddy that is jammed in th...

Page 284: ...ss J4 Parity Installed jumper enables parity Default installed J5 Prevent Allow Removal of CD Installed jumper prevents removal of the CD Eject button is ignored Default not installed J6 Test Installed jumper allows playing of audio CD Default not installed J7 Terminator Power Installed jumper supplies terminator power to SCSI Bus pin 26 Default not installed NOTE Do not use SCSI ID 7 that address...

Page 285: ...king sequence Drive Ready or Stand by Light ON No disk present Light Blinking at 3 2 second interval Cleaning of disk or optics required 2 While Playing an Audio Track Light Blinking at 1 6 second interval 3 When Accessing Data Light Blinking at 0 2 second interval Internal Drive Logs Available from interactive section of diagnostic Exchange Part Number The exchange part number is A1658 69002 Diag...

Page 286: ...8 98 SCSI and I O HP A3184A CD ROM Drive Figure 8 57 shows the HP A3184A 1 inch Height CD ROM Figure 8 57 A3184A CD ROM Drive ...

Page 287: ...ROM Caddy No preventative maintenance required Inquiry Vendor Identification String TOSHIBA Inquiry Product Identification String CD ROM XM 4101TA Inquiry Product Revision Level String 1084 Front Panel The HP A3184A CD ROM drive front panel has the following features Figure 8 58 HP A3184A Front Panel 1 Headphone jack headphone connection for listening to an audio CD 2 Volume control Used to adjust...

Page 288: ...There is no preventative maintenance required for this product Troubleshooting This product is considered a single FRU and is replaced as a complete assembly Drive Status Light 1 After Drawer is closed Light OFF after short blinking sequence Drive Ready or Stand by Light ON No disk present Light Blinking at 3 2 second interval Cleaning of disk or optics required 2 While Playing an Audio Track Ligh...

Page 289: ...SCSI and I O 8 101 Internal Drive Logs Available from interactive section of diagnostic Exchange Part Number The exchange part number is A3184 69001 Diagnostics SCSICD IOMAP SYSMAP ...

Page 290: ...Info CD ROM XA type embedded ECC in addition to standard type ECC Rotational Speed 1X 200 to 530 rpm fixed for audio selectable for other 2X 400 to 1060 rpm 4X 800 to 2120 rpm Data Transfer Rates on SCSI bus Burst Asynchronous 1 5 Mbytes sec Average Random Access time 1X 320 msec 2X 230 msec 4X 190 msec Data Buffer Capacity 256 Kbytes 80 000 Power On Hours MTBF Self Test performed at power on No p...

Page 291: ... HP A3416A CD ROM drive front panel is shown in Figure 8 61 Figure 8 61 Front Panel Features CD ROM Front Panel Features 1 Headphone Jack 2 Volume control knob 3 Drive status LED 4 Eject Button 5 Drive door 6 Emergency eject access hole ...

Page 292: ...and the possible settings for the three bit SCSI ID configurations The SCSI ID can range from 0 to 6 depending on which pins are jumpered SCSI address 7 is reserved for the host Note that the parity jumper must be in place in all settings Figure 8 62 HP A3416A SCSI ID Jumpers ...

Page 293: ...loading in the Horizontal Mount Position Horizontal Mount Loading 1 Press the Eject Button refer to Figure 8 61 The CD tray will slide out of the drive Note the position of the front retaining tabs A B and rear retaining tabs C D 2 Snap the front retaining tabls A B toward the front of the CD tray 3 Snap the rear retaining tabs C D toward the rear of the CD tray 4 Place the CD in the CD tray ...

Page 294: ...e Status LED will light while the drive reads the CD then turn off Horizontal Mount Unloading 1 Wait for the CD ROM drive activity to stop 2 Press the Eject Button see Figure 8 61 3 Snap the front retaining tabs away from the CD and remove the CD from its tray CD Loading Unloading in the Horizontal Mount Position ...

Page 295: ... Button refer to Figure 8 61 The CD will slide out of the tray Note the position of the top retaining tabs A B and bottom retaining tabs C D 2 Snap the bottom retaining tabs C D toward the center of the tray to prevent the CD from slipping out 3 Snap the top retaining tabs A B away from the center of the CD tray ...

Page 296: ...bs Be sure the printing on the CD is facing to the right 5 Snap the top retaining tabs A B into place over the top of the CD 6 Push the CD tray back into the CD drive The Drive Status LED will light while the drive reads the CD then turn off CD Loading Unloading in the Vertical Mount Position ...

Page 297: ...nd interval Cleaning of disk or optics required 2 While Playing an Audio Track Light Blinking at 1 6 second interval 3 When Accessing Data Light Steady Internal Drive Logs Available from interactive section of diagnostic Exchange Part Number There is no exchange part number for this product Vertical Mount Unloading 1 Wait for CD ROM activity to stop 2 Press the Eject Button see Figure 8 61 The CD ...

Page 298: ...8 110 SCSI and I O Diagnostics SCSICD IOMAP SYSMAP ...

Page 299: ...ional Speed 1X 200 to 530 rpm fixed for audio selectable for other 2X 400 to 1060 rpm Data Transfer Rates on SCSI bus Burst Asynchronous 1 5 Mbytes sec Average Random Access time 1X 385 msec 2X mode 385 msec Data Capacity 600 Mbyte read only Data Buffer Capacity 64 Kbytes 45 000 Power On Hours MTBF Self Test performed at power on Does not require a CD ROM Caddy No preventative maintenance required...

Page 300: ... 5 seconds This button does not work if there is no power or if the software application has disabled its operation 5 Drive door The drive door slides out so you can insert a CD into the drive tray 6 Emergency eject access hole A paper clip straightened can be inserted here to cause the CD tray to open Jumpering Figure 8 65 HP A3715A CD ROM Jumper Diagram Default Jumper Settings Parity enabled SCS...

Page 301: ...is closed Light OFF after short blinking sequence Drive Ready or Stand by Light ON No disk present Light Blinking at 3 2 second interval Cleaning of disk or optics required 2 While Playing an Audio Track Light Blinking at 1 6 second interval 3 When Accessing Data Light Blinking at 0 2 second interval Internal Drive Logs Available from interactive section of diagnostic Replacement Part Number The e...

Page 302: ...8 114 SCSI and I O ...

Page 303: ...e 20 C 36 F hr with no internal tape media device 10 C 18 F hr with internal tape media device Over Temperature First Warning 35 C 95 F Internal Over Temperature Second Warning with OS Shutdown 40 C 104 F Internal Over Temperature Hardware Shutdown 43 C 109 F Internal Operating Humidity 15 to 80 RH non condensing max wet bulb at 26 C 79 F with internal tape media device Non operating Humidity 5 to...

Page 304: ...Post 45 dB LpA no prominent tone Racked System LwA 5 5 Bel at 31 C 88 F 6 0 Bel at 31 C 88 F Safety UL Listed to UL1950 CSA Certified to CSA C22 2 No 950 TUV GS Mark compliant with EN60950 and EN41003 Table A 1 Environmental Specifications HP 3000 and HP 9000 Continued Description Specification ...

Page 305: ... 100 VAC 16 0 A max load at 120 VAC 10 0 A max load at 200 VAC AC Inrush Current 16 A peak one cycle HP 9000 Kx50 Kx60 Kx70 Kx80 and HP3000 979KS 48 65 A peak 140 VAC 60Hz AC Input Power 1250 watts maximum 525 watts typical 2 HP 9000 Kx50 Kx60 Kx70 Kx80 and HP3000 979KS 1700 VA maximum Power Supply Output Rating 925 watts DC continuous HP 9000 Kx50 Kx60 Kx70 Kx80 and HP3000 979KS 1200 watts DC con...

Page 306: ...lectromagnetic and Electrostatic Specifications HP 3000 and HP 9000 Description Specification Radiated Field Immunity 3V meter 27MHz to 1 GHz Magnetic Field Immunity 1 gauss 47 5Hz to 198Hz Electrostatic Discharge Immunity 15kV maximum with no loss of function 25kV maximum with no component damage Electrostatic Contact Discharge 3kV no effect Table A 5 Physical specifications HP 3000 and HP 9000 D...

Page 307: ...B 1 Support Information B Support Information This chapter contains block diagrams from the training package and additional reference information that may be needed while troubleshooting a system ...

Page 308: ...Support Information B 2 HP 9x9KS Block Diagram Figure B 1 HP 3000 9x9KS Block Diagram ...

Page 309: ...B 3 Support Information HP K100 Block Diagram Figure B 2 HP 9000 K100 Block Diagram ...

Page 310: ...Support Information B 4 HP K2x0 K4x0 Block Diagram Figure B 3 HP 9000 K2x0 K4x0 Block Diagram ...

Page 311: ...B 5 Support Information Kx70 Kx80 Block Diagram Figure B 4 HP9000 Kx70 Block Diagram ...

Page 312: ...m status line ER Enable access by a remote console termi nal Disable session mode access ES Enable display of system status line HE Display AP commands LR Lock remote Disable modem access MS Displays modem status Hit return to stop RS Reset system initiates SPU selftest stops processing Starts software load from load device if autoboot enabled Does not reset AP SE Transfers remote terminal from co...

Page 313: ...imary boot path Changed in stable storage ALTPATH Modify alternate boot path Changed in stable storage CONSPATH Modify system console path Changed in stable storage DISPLAY Display boot console paths FASTSIZE Set or display FASTSIZE LSAUTOFL List autoboot file LISTAUTOFL List autoboot file 700SUPPORT Boot from the S700 support device 800SUPPORT Boot from the S800 support device READNVM Displays nv...

Page 314: ...TION menu type in as opposed to typing the entire word information as shown Main Menu Note PDC Menus shown in the examples in this Appendix are for HP9000 K250 K260 K460 systems Menus on earlier versions will be slightly different Main Menu Enter command or menu in Main Menu Command Description BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIs...

Page 315: ...clock in GMT BOot PRI ALT path Boot from specified path DIsplay Redisplay the current menu HElp command Display help for specified command RESET Restart the system MAin Return to Main Menu Configuration Menu Enter command Information Menu Command Description ALL Display all system information BootINfo Display boot related information CAche Display cache information ChipRevisions Display revisions ...

Page 316: ...en Read memory and I O locations PDT CLEAR Display or clear the PDT PIM proc HPMC LPMC TOC Display PIM information SELftests ON OFF Enable disable self test execution BOot PRI ALT path Boot from specified path DIsplay Redisplay the current menu HElp command Display help for specified command RESET Restart the system MAin Return to Main Menu Service Menu Enter command ...

Page 317: ...erifying your current version of PDC and a PDC update procedure The topics described in this section are in the following order 1 Current version verification With on line diagnostics With boot console handler BCH 2 PDC distribution HP Electronic Support Center HPESC access Support Media 3 Creating a FIRMWARE PDC update tape From HPESC From the Support Media 4 PDC update procedure Updating from a ...

Page 318: ...ventions section to determine if your system requires a PDC update MSTM Procedure Use the following procedure to determine the firmware version 1 At the system prompt enter mstm 2 Press the OK softkey 3 Press the device softkey 4 Press the select class softkey 5 Select processor as Device Type 6 Select all as Qualifier Type 7 Press the OK softkey 8 Press the previous menu softkey 9 Press the tools...

Page 319: ...pt will appear as Information Menu Enter Command Enter the command fv The system will respond with the current firmware revision If the revision is less than revision 2 2 36 xx for models K250 K260 K370 K450 K460 K570 your system will require a PDC update ...

Page 320: ...orld Wide Web WWW Downloading patches via ftp File Naming Convention The patch file which is a shar file uses the following naming convention for firmware update patch files PF_TPPPdddd where PF signifies firmware patches Patch Firmware T Firmware Category C CPU I I O card N Network card D Disk T Tape PPP Product Description dddd Datecode or Revision The following is an example of a shar patch fil...

Page 321: ...D Once the registration information has been successfully transmitted the User ID Assigned screen will appear Write down the User ID or print the screen for later reference E Click on Begin Using Patch Database Now to proceed to the Patch Database Main screen 6 Select the Firmware Patches option 7 Select the CPU Patches option and click on Show Patches 8 Choose the appropriate patch for example PF...

Page 322: ...propriate patch file and text file get patchfilename get patchfilename txt 6 Disconnect from HPESC quit Using The Support Media to Create a PDC Firmware Update Tape Future releases of the Support Media will contain firmware image files that are current at the time of the Support Media release The Support Media Users Manual p n 92543 90010 contains all the procedures for creating a firmware update ...

Page 323: ...file provides specific instructions for that release of firmware The TPPPdddd frm file is the actual update image file 2 Verify the checksum of the TPPPddd frm file using the sum command as follows prompt sum TPPPdddd frm Results of the command should be equal to the sum field that is documented in the header of the text file 3 Use the dd command to copy the file TPPPdddd frm to tape as follows dd...

Page 324: ...s required 5 A message will be displayed as follows Current version of FIRMWARE is x x New version of FIRMWARE to update to is 2 2 This process CANNOT be interrupted without CORRUPTING the ROM Continue y n Enter y CAUTION FROM THIS POINT FORWARD THIS PROCESS CANNOT BE INTERRUPTED UNTIL COMPLETION INTERRUPTING THIS PROCESS WILL CAUSE YOUR SYSTEM TO BE INOPERATIVE 6 The update should take approximat...

Page 325: ...SL prompt enter the Online Diagnostic Environment ode program by typing ode 6 At the ode prompt enter the command update 7 At the update prompt enter image filename 8 At the update prompt enter run 9 A warning message will be issued followed by Continue y n Enter y CAUTION If an attempt is made to update firmware using the wrong image file the system will not be operational and will require replac...

Page 326: ...pe has been read by the update program the update prompt will return The update should take approximately 30 seconds Enter exit 11 The system will automatically reset and the boot process will begin Boot your system with your nor mal process ...

Page 327: ... optimized If that happens remove all memory modules from both extenders and re install them following the guidelines provided below Before You Begin Before you begin you should understand the following definitions A SIMM is a single memory Printed Circuit Assembly PCA or memory board SIMMs have memory on one side of the PCA only All SIMMs have their size marked on the board near the upper left co...

Page 328: ... and HP9000 K250 K260 K450 K460 Kx70 Kx80 systems non optimized memory has another impact The firmware includes a new user configurable flag called auto start If the flag is set to OFF and selftest detects aperformance degradation when you boot it will inhibit autoboot and autosearch If you re not sure whether a warning was displayed i e warnings may have scrolled off your console you can re displ...

Page 329: ... part of your system configuration However you can review the sequence of memory modules in the memory extenders The most important memory optimization rule is that all module pairs of each memory size should be installed in lower numbered slots before any modules pairs see the procedures and examples on pages C 3 through C 11 If the display of your memory configuration shows any single modules in...

Page 330: ...es have been installed install any remaining old or new modules A Install from largest to smallest memory size B Install from lowest numbered available slots to highest number slots CAUTION To prevent damage to memory boards and system components from electrostatic discharge always wear a grounded wrist strap when working on or around the system and when handling printed circuit boards Notes Kx70 ...

Page 331: ...y each available slot by its slot number and letter e g 0a 0b on the memory extender Identify the sequence of available slots from lowest to highest Step 5 Install any pairs of modules sets of 2 modules first A Install pairs of modules in decreasing size start with the largest memory size and end with the smallest Within a mixed group of 128MB and 64MB modules install the 128MB modules first B Ins...

Page 332: ...E mory to display the current system memory configuration 1 Four 128MB SIMMs Two 256MB modules one pair of 256MB modules 2 Six 64MB SIMMs and two 32MB SIMMs Three 128MB modules and one 64MB module 2 pairs of 128MB 64MB modules 3 Two 16MB SIMMs One 32MB module Install Order Slots Memory First pair of modules 0a 0b 256MB module 1a 1b 256MB module Second pair of modules 2a 2b 128MB module 3a 3b 128MB...

Page 333: ...Eemory command display Information Menu Enter command ME MEMORY INFORMATION MEMORY STATUS TABLE Carrier Slot Size a b Status 0 0a b 256MB Configured 0 1a b 128MB Configured 1 0a b 256MB Configured 1 0a b 64MB Configured TOTAL 704MB Press any key to continue or Q to quit ...

Page 334: ...ating pairs of modules between extenders C Install from lowest numbered available slots to highest number slots on the extender with the most slots available CURRENT MEMORY 3 128 MB and 2 64MB pairs of modules TO BE ADDED 1 256MB 1 128MB and 1 32MB pairs of modules BEFORE AFTER Slots Memory Modules 1 Remove the single 64MB module from slot 3a 3b 2 Combine the removed module and the new modules int...

Page 335: ...ate and identify each available slot by its slot number and letter e g 0a 0b on each memory extender Identify the sequence of slots from lowest to highest Step 5 Install any pairs of modules first as follows A Install modules in decreasing size start with the largest memory size and end with the smallest Within a mixed group of 128MB and 64MB modules install the 128MB modules first B Install pairs...

Page 336: ...cond extender 2a 2b and 3a 3b Second pair in the first extender slots 4a 4b and 5a 5b 3 Now install the pairs of the next largest memory one pair of 32MB modules in the lowest slots of the extender with the most available slots then install the largest module 256MB in the next slot in sequence first extender slots 6a 6b 4 Now install the last module 32MB in the next slot in sequence second extende...

Page 337: ...ots Since both extenders have the same available slots install them on the first extender 4 Install the 128MB pair in slots 4a 4b and 5a 5b on the first extender 7 6a 6b 256MB module 8 6a 6b 32MB module 7a 7b empty slot 7a 7b empty slot Shaded boxes indicate pairs of modules Current Memory 5 256MB modules 4 128MB modules 1 32MB module Memory to be added 1 256MB module 1 128MB module 1 64MB module ...

Page 338: ...ry modules It is still possible however when adding memory to already configured memory on two extenders to meet these guidelines and still generate a warning that your memory is not optimized If that happens remove all memory modules from both extenders and re install them following the guidelines provided If the Memory not optimized warnings persist contact your HP Support representative if assi...

Page 339: ...der 0 Extender 1 Slot Memory Slot Memory 0a 0b 1a 1b 0a 0b 1a 1b 2a 2b 3a 3b 2a 2b 3a 3b 4a 4b 5a 5b 4a 4b 5a 5b 6a 6b 7a 7b 6a 6b 7a 7b Extender 0 Extender 1 Slot Memory Slot Memory 0a 0b 1a 1b 0a 0b 1a 1b 2a 2b 3a 3b 2a 2b 3a 3b 4a 4b 5a 5b 4a 4b 5a 5b 6a 6b 7a 7b 6a 6b 7a 7b ...

Page 340: ...Slot Memory Slot Memory 0a 0b 1a 1b 0a 0b 1a 1b 2a 2b 3a 3b 2a 2b 3a 3b 4a 4b 5a 5b 4a 4b 5a 5b 6a 6b 7a 7b 6a 6b 7a 7b Extender 0 Extender 1 Slot Memory Slot Memory 0a 0b 1a 1b 0a 0b 1a 1b 2a 2b 3a 3b 2a 2b 3a 3b 4a 4b 5a 5b 4a 4b 5a 5b 6a 6b 7a 7b 6a 6b 7a 7b ...

Page 341: ...atch PHSS 6797 for on line diagnostic support Requires PDC Rev 2 2 or later to run On line diagnostic support provided on the OS K250 K260 K450 K460 Os not supported OS not supported Requires PDC Rev 36 25 or later to run On line diagnostic support provided on the OS K370 K570 OS not supported OS not supported Kx70 PDC Rev 37 49 supports all modules K380 K580 OS not supported OS not supported Kx80...

Page 342: ...Memory Configuration Guidelines C 16 ...

Page 343: ...l be introduced Each A3669A will support one A1828A HP PB I O module Initially the Bus Converter will be supported only in the 2 or 4 slot HSC Expansion I O modules The Bus Converter will not be supported in the Dual Bus 4 slot HSC Expansion I O module HVersion Numbers The HVersion model numbers for the K380 and K580 are 5B7 and 5B6 respectively Following is the complete table of HVersion model nu...

Page 344: ...200 CPU Module 5 1 PDC Firmware 502 Tower 9 Memory Carrier 0 Regular Memory Carrier 1 Not present I O Bus Adapter 0 15 Shrike Board 1 Zalon 2 I O Bus Adapter 1 15 Core I O Board 1 Zalon 2 GeckoBoa Not available NIO module 0 Lasi 0 GeckoBoa Not available HSC 1 40MHz HSC 2 32MHz Main Menu Enter command or menu Configuration Issues Beginning with this edition of the service manual special configurati...

Page 345: ...ISUALIZE 2 D graphics card in the optional HP HSC I O slot on the multifunction I O For HP9000 Kx80 systems the following additions and changes apply A minimum of 1 5GB of main memory must be configured such that there are eight 8 banks or greater in at least one 1 memory interleave group Memory module sizes should be limited to 32MB 64MB pair DIMMS or larger For best performance it is recommended...

Page 346: ...mixed and matched on the same bus However Single Ended SCSI devices may not be connected to F W SCSI cards The card uses differential transceivers that can support devices up to 25 meters away When considering cable lengths be sure to include the length of cable from the SPU to the first storage device the length of the cable within the storage enclosure and the length of the cable from one storag...

Page 347: ...g on a SCSI printer it is recommended that only one printer be configured to a single SCSI interface card Further it is recommended that a SCSI printer not share the same SCSI interface card with any other peripherals Figure D 1 HP PB Card Cage Slot Locations and Numbers CAUTION Always install I O cards according to the priorities shown in Table D 1 Load I O Cards into the HP PB I O Card Cage as f...

Page 348: ...L HP FL c 5 28615A Double 5 10 5 High Speed X 25 HP UX 10 x only 2 J2792A Single NA 4 5 X 25 Link HP UX 9 x only 36960A Single 1 5 SNAplus Link 2 J2220B Single NA 4 5 8 Port MUX 40299B Single 5 16 Port RS232C direct connect MUX 14 J2092AZ Single NA 28 5 16 Port RS423 direct connect MUX 14 J2093AZ Single NA 28 5 16 Port RS232C modem connect MUX 14 J2094AZ Single NA 28 5 32 Port RS232C direct connec...

Page 349: ...Opt 002 Double 6 16 0 5 Single End SCSI 2b 5 3 28642A Single 7 60 8 Priority Lowest High Performance Card Maximum of 5 total per card cage Install in any order after I O cards with priorities 1 through 4 are seated in designated slots Priority Max I O Cards per Cage Class Class HP 3000 I O Card Max Devices per Max I O Cards per System Class Class ...

Page 350: ...D 8 New System Features ...

Page 351: ...ery wide range of downloadable documentation is available through this site including the complete set of instal lation and upgrade documents for HP3000 and HP9000 systems and peripherals This web page also provides an interactive HPMC analyzer product familiarization training documentation and links to related web sites KWWS KSGVW FXS KS FRP 67 KWPO The Diagnostics and Support Tools home page Thi...

Page 352: ...ontaining sales information as well as descriptions and specifi cations about the HP3000 product line KWWS VOLFN DWO KS FRP Hardware Service and Support Organization Homep age It contains field organizational info a CE Home page Support Delivery Programs and Project Data Sheets KWWS F MGD PVU KS FRP VOLFN FHZRUOG KWPO CE World Homepage To provide a starting point for HP CE s in their search to fin...

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