Hologic ThinPrep 5000, Operator'S Manual, Page: 296 / 346

ThinPrep™ 5000 Processor with AutoLoader Operator’s Manual
9.13
9
T
ROUBLESHOOTING
BATCH PROCESSING ERRORS
Batch processing errors are errors that the system is capable of recovering from with user
intervention. The errors occur during the processing of a batch. When the system encounters a batch
error condition, the batch halts (terminates, or pauses, depending on the cause) and signals the error
via a message on the user interface and by sounding the audible alarm, if it is enabled. Some errors
may be detected at the start of a batch, which will stop it from commencing.
The error only appears on the batch report. It will not be recorded in the Error Log.
Table 9.2 Batch Processing Errors
Error Description Possible Cause Corrective Action
4000 - No Empty
Tubs
No empty fixative baths are
present. Baths containing one
or more slides are present. The
batch will not start. An empty fixative bath was not
loaded.
Sensor failure in detecting
empty tubs.
A tub was loaded with one or
more slides in it.
At least one bath with no slides
must be present for a batch to
begin. If at least one bath is
present and this error occurs,
contact Technical Support.
4001 - No Vial
Detected (Multiple
Slides per Vial in
small batch mode)
The system did not detect a
vial in slot 1 of the carousel
when starting a Multiple Slides
per Vial batch. The batch will
not start. Vial not loaded in slot 1 of the
carousel.
Sensor malfunction.
Refer to “Select the Sample
Processing Sequence” on
page 7.27 for running the mul-
tiple slides per vial sequence. If
at least one vial is present and
this error occurs, contact Tech-
nical Support.
4002 - Extra Vials
Detected (Multiple
Slides per Vial in
small batch mode)
The system detected more
than one vial when starting a
Multiple Slides per Vial batch.
The batch will not start. More than one vial is in the
carousel.
Sensor malfunction. Make sure there is a vial in slot
1 of the carousel. No other
vials may be loaded into the
carousel.
4004 - Extra Vials
Detected (Disable
Slide ID Match in
small batch mode)
More than one vial was
detected when the system
started a batch in Disable Slide
ID Match mode. The batch will
not start. More than one vial is in the
carousel.
Sensor malfunction. Refer to “Select the Sample
Processing Sequence” on
page 7.27 for running the Dis-
able Slide ID Match sequence.
SECTION
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