7-2
Chapter 7: Trouble Shooting
1.
Make sure that you have a full registered version of TagPrint Pro installed. You can check this by looking
at the
About...
option in the
Help
menu. If you have properly installed the software, the serial number
should be listed there.
2.
Make sure that you have the most recent driver installed for your printer. Check the internet or contact
your printer manufacturer to verify the version. In the case of dot matrix printers, you may want to revert
to an older and less complex version of the driver. Find out what generic Epson driver your printer emu-
lates and try using that driver. You may even want to re-install the driver that you already have installed.
3.
Make sure that the printer cable is connected on both ends and that the LPT1 port on your computer is
configured correctly. Try swapping printer cables with another computer in the office. This is the problem
more often than people would think.
4.
Try printing to a different printer. Make sure that the printer port on the computer is working correctly.
5.
Make sure your computer is compatible with TagPrint Pro. You need Windows 95/98 or Window NT 4.0
(or better) to properly run TagPrint Pro.
6.
Make sure the printer is on and ready to print. Make sure the printer is not in pause mode.
7.
Try to re-start your computer. Sometimes just clearing things out of memory will take care of system prob-
lems.
8.
Try re-installing the TagPrint Pro software from the original install disks. The original software may have
become corrupted.
9.
Try installing the software on a different computer and testing it with your printer. In doing this, you can
eliminate the computer as being the problem. If the printer works with a different computer, the problem
lies somewhere in the old computer.
10.
Try running the software while not connected to the network (if you are on one).
I Lost and/or Damaged my Original TagPrint Pro Software CDs
If you need replacement CDs, simply contact the technical support department at HellermannTyton for replacement
CDs. Be prepared to provide proof of purchase or your valid serial number. If you have registered your software, your
serial number will be on file at HellermannTyton. We will be unable to provide replacement software CDs to anyone
that cannot prove they purchased it.
I Need Technical Support for TagPrint Pro
Please be sure to reference this manual for your question
prior
to contacting HellermannTyton for technical support.
Many of the most common questions are already answered for you. Before you contact us, you will need to have your
software serial number. Unfortunately, we cannot support the demo version of the software at this time. All forms of
technical support are only available during normal business hours 8 AM to 5 PM Monday through Friday.
Contact Technical Support:
By phone:
Call
1-800-537-1512
and ask for technical support of TagPrint Pro software.
By E-mail:
Send your message to:
On the Web:
Check for answers to your questions at:
www.hellermann.HellermannTyton.com
By fax:
Fax your question to (414) 355-7341. Attention:
Software Support Team
.
By mail:
HellermannTyton
Attn: Software Support Team
7930 North Faulkner Road
Milwaukee, WI 53224
Summary of Contents for TagPrintPRO
Page 1: ...Version 2 0 User s Manual...
Page 20: ...Installing TT310SM TT210SM TT1210 Printer Drivers Page 13 Click Finish Select Continue Anyway...
Page 70: ...3 14 Chapter 3 Table...
Page 80: ...3 24 Chapter 3 Table...
Page 106: ...6 8 Chapter 6 Thermal Transfer Printers...
