6-11
Chapter 6: Thermal Transfer Printers
Only newer TT1210 printers have the movable sensor. If your printer has a metal label guide located under the print
head then you have a TT1210 without an adjustable sensor. If your printer has BLACK plastic label guide located
under the print head then you have an adjustable sensor.
How to Adjust the Sensor
The TT1210’s gap sensor is installed underneath the printhead of the printer. You should see two black plastic guides
between which you normally load the labels. The edge of the top plastic piece has a green triangle-shaped piece that
also guides the labels.
If you look underneath the bottom black plastic guide, you will see green plastic tabs stick out below the guide. If you
gently squeeze the tabs together, you will find that you can move the sensor back and forth horizontally. Try a
different position for the sensor and do another auto-gap sequence. Continue this process until you find a placement
of the sensor that works for you.
TT1210 Printer Common Problem Troubleshooting
Listed below are a number of the most common problems that occur with the TT1210 printer. Included are possible
solutions to the problems.
The Power indicator does not light GREEN when power switch is turned ON.
1.
Check power connections from the printer to the outlet.
2.
Verify that the memory cartridge is present and correctly installed in the printer.
The Power indicator light is GREEN, and printer appears to be working, but nothing is printed.
1.
Verify that the labels are of the correct type.
2.
Check that the roll is loaded with the printable side facing up.
3.
Check that the ribbon is correctly installed in the printer and that the ink is facing out.
Printing is faded or of poor quality.
1.
Clean the print head with the pen.
2.
Adjust print speed / density in the printer driver
(see section on printer drivers in this chapter).
Printing stops and the ERROR indicator lights solid AMBER/ORANGE.
1.
Check to ensure that the printer still has labels to print.
2.
Possible problem with the label gap sensor. Perform an AutoSense adjustment.
3.
Possible problem with label stock. The gap between the bottom of a label and the top of the next label should
be at least 1/16”. For best results, only use HellermannTyton approved tags.
4.
Possible label jam. Open printer and visually inspect.
5.
Check that the transfer ribbon and label stock are routed correctly.
Printer cuts (melts) through the ribbon as it prints.
1.
Adjust the density setting
down
and/or the printer speed
up
.
GREEN and AMBER lights are alternately flashing on the printer.
1.
Check to ensure that the printer still has labels to print.
2.
Check for labels missing in the middle of a roll.
3.
Check that the ribbon and label stock are both correctly routed.
TT320SM Common Printer Troubleshooting
Listed below are a number of the most common problems that occur with the TT10SM and TT300SM printers.
Included are possible solutions to the problems.
POWER indicator does not light GREEN when power switch is turned ON.
1.
Check the power connections from the AC outlet to the power supply of the printer and from the power supply
to the printer.
POWER indicator lights GREEN, but printer will not print.
1.
Check interface cable connections from computer to printer.
Printer appears to be working, but nothing is printed.
1.
Verify that the labels are the correct type.
2.
Check that the labels are loaded correctly in the printer with the printed side facing up.
3.
Check that the ribbon is properly installed.
Summary of Contents for TagPrintPRO
Page 1: ...Version 2 0 User s Manual...
Page 20: ...Installing TT310SM TT210SM TT1210 Printer Drivers Page 13 Click Finish Select Continue Anyway...
Page 70: ...3 14 Chapter 3 Table...
Page 80: ...3 24 Chapter 3 Table...
Page 106: ...6 8 Chapter 6 Thermal Transfer Printers...
