HellermannTyton TagPrintPRO, User Manual

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My Printer Will Not Print Taller Labels
If the printer is printing all your shorter labels and cutting off the larger labels, you may have a memory shortage on
your printer. The memory may be physically in the printer, but the printer is not recognizing it. The maximum height
that a printer can print is determined by the amount of memory it has. The 203 dpi printers (TT10SM, TT1000)
require approximately 22K of memory for every inch of labels. The 300 dpi printer (TT300SM) requires approximately
47K of memory for each inch of labels. Use the following table to determine how much memory you require for your
application:
As of January 1999, all TT10SM printers come standard with 128K of memory, all TT300SM printers come standard
with 256K of memory, and all TT1000 printers come standard with 256K of memory.
If you need more memory you can order it from your local HellermannTyton distributor. If you have a TT10SM or a
TT300SM, you first need to check if the printer has a memory cartridge installed. You can find the cartridge by look-
ing on the left side of the printer towards the bottom. Your printer will either have a cover or a cartridge installed in
the space. If you do not have a cartridge, you need to order that first before you can add extra memory.
Formatting Installed Memory
If you have just installed new memory into your printer or if you know you have enough memory installed, yet your
printer is still not printing the taller labels, try the following which will reset the memory for your printer:
1) Click on the Windows start button and choose the Run... option.
2) Type in the word edit and press the Enter key on your keyboard.
3) A blue MS-DOS editor screen will appear. A cursor will be blinking on your screen.
4) Press the Enter key on your keyboard 3 times.
5) Type in the following command based on the amount of memory installed in your printer. Make sure to capital-
ize the “M”. Also, do not include any spaces between the characters.
6) Press the Enter key on your keyboard 3 more times.
7) Type in a single capital “U”
8) Make sure your printer is on and that it is ready to print with a green light.
9) Click on the File menu in the MS-DOS edit window and choose the Print... option.
10) Choose the default Complete Document option and click OK or press the Enter key on your keyboard.
11) Your printer should print some settings on the labels you have installed and then the light should remain green.
If it did behave in this fashion, the memory was reset correctly. If it did not function as expected, please call the
technical support line.
12) To close the MS-DOS editor, click on the File option and choose the Exit option. The blue window will go away.
If you followed these instructions, you are now ready to print your taller labels on your printer.
TT1210 Sensor Problems
If you are experiencing problems running labels in the TT1210 printer, you may want to check the movable gap sensor
that is installed in the printer. It may have been bumped or moved in shipping.
Typical Problems
Printer does not want to stop at the gaps between the labels. Printer will also display alternating flashing lights on the
front of the printer. Make sure to first perform an auto-sense gap adjustment as described earlier in this chapter. If
that did not solve your problem, you may want to check the sensor positioning.
Memory Command
128K installed
M105,5,5
256K installed
M230,5,5
384K installed
M360,5,5
512K installed
M480,5,5
Part Part Number
TT10SM, TT300SM memory cartridge (includes 256K memory) MC256
128KB memory chip for installing in memory cartridge (all printers) 128KBRAM
Printer Type 128K installed 256K installed 384K installed 512K installed
TT10SM, TT1000 4.75 inches 10.50 inches 16.25 inches 21.75 inches
TT300SM 2.25 inches 4.75 inches 7.50 inches 10.00 inches
6-10
Chapter 6: Thermal Transfer Printers