Grandstream Networks UCM6200 Series, User Manual

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UCM6200 Series User Manual
Version 1.0.20.38
Destination
Configure the destination that callers will be redirected to after the configured Max
Wait Time has passed. Default is "Hang up".
Reset Agent Call
Counter - Enable
If enabled, the agent call completion count will be reset based on the
frequency
set in the Repeat and Date/Time fields.
Repeat Specifies the frequency at which the Agent call counter will be reset.
Destination Prompt
Cycle Configure the frequency to play the Destination Prompt to callers waiting in
queue.
Custom Prompt
The custom prompt to play to callers waiting in queue once the Destination
Prompt Cycle period has been reached. Callers can press 1 to be redirected to
the destination configured in Destination.
Destination
Select the failover destination to redirect callers to after pressing 1 during the
custom prompt.
Advanced Settings
-
Virtual Queue
-
Position
Announcement
-
Queue Chairman
Refer to Call Center Settings and Enhancements section for detailed
information about these features.
Enable Agent Login
Enables quick static agent login/logout via GXP21XX softekys. Supports
GXP21XX endpoints on firmware 1.0.9.18 and higher.
Leave When Empty
Configure whether or not callers will be disconnected from the queue based on
agent availability.
•
Yes
Callers will be disconnected from the queue if all agents are paused or invalid.
•
No
Never disconnect the callers from the queue when the queue is empty.
•
Strict
Callers will be disconnected from the queue if there are no agents logged in
or if all agents are paused or unavailable.
Dial in Empty Queue
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".
•
Yes
Callers can always dial into a call queue.
•
No
Callers cannot dial into a queue if all agents are paused or invalid.
•
Strict
Callers cannot dial into the queue if it has no agents logged in or if all agents