![Geneq iSXBlue II GNSS Series Technical Reference Manual Download Page 152](http://html.mh-extra.com/html/geneq/isxblue-ii-gnss-series/isxblue-ii-gnss-series_technical-reference-manual_2208795152.webp)
iSXblue/SXBlue II GNSS Series Technical Reference Manual
137
7.2
Support and Repairs
Q - How do you recommend that I pursue support to solve a problem that I can’t isolate?
A - We recommend that you contact your dealer first. With their experience with this and other products
from Geneq, they’re likely to help you isolate a problem. If the issue is beyond the capability or
experience of your dealer, either they or you can contact a Technical Service Representative from Geneq.
Q - Can I contact Geneq directly regarding technical problems?
A - Yes, however, we recommend that you get in touch with your dealer first as they would be your local
support. They may be able to solve your problem more promptly than us, due to their location and
experience with our equipment.
7.3
Troubleshooting
Q - What should I do initially if I have a problem with the operation of the iSXBlue/SXBlue II GNSS
module?
A - Try to isolate the source of the problem. Problems are likely to fall within one of the following
categories. It’s important to review each in detail to remove each from being a suspect source of the
problem.
•
Power, communication, and configuration
•
GPS reception and performance
•
SBAS reception and performance
•
External corrections
•
Installation
The questions in the following sections provide information that may help you to isolate and solve the
problem that you are experiencing.
Q - What should I do initially if I have a Bluetooth pairing issue with the iSXBlue II GNSS module and
an iPad/iPhone?
A –The iSXBlue is able to pair at the first time but in some case it might show this warning below. It is
recommend to keep the iSXBlue near the iPad/iPhone and retry the connection a couple of time.