15.2 Common Problems and Solutions
l
If a different problem occurs with the same component, the ETERNUS CS800 adds a
new report to the same service ticket.
l
If a problem occurs with a different component, the ETERNUS CS800 uses the above
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service
Tickets
tab.
For more information about working with service tickets, see
.
15.1.2
Checking Hardware Status
The
Hardware
page allows you to view information about the hardware components of the
ETERNUS CS800. You can view the overall status of the node as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the
Hardware
page, click the
Status
menu, and then click the
Hardware
tab.
For information about using the
Status
page, see
15.1.3
Downloading a System Diagnostics File
The
System Diag File
page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the
System Diag File
page, on the
Diagnostics
page, click the
System Diag
File
tab.
For information about downloading the system diagnostics file, see
15.2
Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
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"Start-up Problems" on page 461
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"Hardware Problems" on page 461
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"Ethernet Network Problems" on page 463
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"Replication Problems" on page 465
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"Temperature Problems" on page 466
460
ETERNUS CS800
Summary of Contents for ETERNUS CS800
Page 1: ...ETERNUS CS800 V3 2 User Guide English ...
Page 2: ......
Page 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
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Page 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Page 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
Page 144: ...144 ...
Page 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
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Page 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Page 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Page 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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