Fuji Xerox DocuPrint M215 fw, User Manual

Page: 398 / 476

397 Troubleshooting

Jam Problems
This section includes:
• "Misfeed jam" on page 397
• "Multi-feed jam" on page 397
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorized dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorized dealer.
Problem Action
Print media misfeeds occur. Remove the paper from the PSI, and then ensure that the paper is
properly inserted in the MPF.
Depending on the print media you use, take any of the following
actions:
• For thick paper, use the one that is 163 gsm or less.
• For postcard, the one up to 190 gsm is available.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, ensure that it is properly loaded in the MPF or
the PSI as instructed in
"Loading Envelope in the Multipurpose
Feeder (MPF)" on page 163 or in "Loading Envelope in the Priority
Sheet Inserter (PSI)" on page 169
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, ensure that the print media is
not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Remove the paper from the PSI, and then ensure that the paper is
inserted properly in the MPF.
If the print media is damp, use print media that is not damp.
Fan the print media.
(DocuPrint M215 fw only)
A document jam occurs in the
ADF if scanning of multiple-sheet
document is cancelled while
scanning is in progress. Clear the jam.
See also:
• "Clearing Paper Jams From the ADF (DocuPrint M215 fw Only)"
on page 387