Fuji Xerox DocuPrint M215 fw Page 384 User Manual Download

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383

Troubleshooting

Troubleshooting

This chapter includes:

• "Clearing Jams" on page 384
• "Basic Printer Problems" on page 398
• "Display Problems" on page 399
• "Printing Problems" on page 400
• "Print Quality Problems" on page 402
• "Copy Problem" on page 416
• "Copy Quality Problems" on page 417
• "Fax Problems (DocuPrint M215 fw Only)" on page 418
• "Scanning Problems" on page 420
• "Scan Driver/Printer Utility Problems" on page 422
• "Other Problems" on page 423
• "Understanding Printer Messages" on page 424
• "Contacting Service" on page 432
• "Getting Help" on page 433
• "Non-Genuine Mode" on page 437

Summary of Contents for DocuPrint M215 fw

Page 1: ...User Guide DocuPrint M215 b M215 fw...

Page 2: ...s 26 Security Precautions for Using Wireless LAN Products 27 Product Features 28 1 Specifications 31 Copy Function 32 Print Function 35 Scan Function 36 Fax Function DocuPrint M215 fw Only 38 Direct F...

Page 3: ...n IP Address for IPv4 Mode 79 Verifying the IP Settings 82 Printing and Checking the System Settings Page 83 Installing Print Driver on Computers Running Windows 84 Identifying Print Driver Pre instal...

Page 4: ...Status of Print Job 193 Printing a Report Page 194 Printer Settings 195 Printing with Web Services on Devices WSD DocuPrint M215 fw Only 198 Adding Roles of Print Services 199 Printer Setup 201 6 Cop...

Page 5: ...Settings 269 Changing the Scan Settings for an Individual Job 271 8 Faxing DocuPrint M215 fw Only 273 Connecting the Telephone Line 274 Configuring Fax Initial Settings 277 Setting Your Region 278 Se...

Page 6: ...Using an Answering Machine 321 Using a Computer Modem 322 Setting Sounds 323 Speaker Volume 324 Ringer Volume 325 Specifying the Fax Settings 326 Changing the Fax Settings Options 327 Available Fax Se...

Page 7: ...es 405 The Entire Output Is Blank 406 Streaks Appear on the Output 407 Mottle 408 Ghosting 409 Fog 410 Bead Carry Out BCO 411 Auger Mark 412 Wrinkled Stained Paper 413 The Top Margin Is Incorrect 414...

Page 8: ...s 455 Storing Consumables 456 Managing the Printer 457 Checking or Managing the Printer with CentreWare Internet Services DocuPrint M215 fw Only 458 Checking Printer Status with SimpleMonitor Windows...

Page 9: ...Contents 8...

Page 10: ...copy scan and facsimile functions Please read this guide to achieve the best performance from this printer This guide assumes you are familiar with computers and the basics of network operation and c...

Page 11: ...ions before performing the required procedures Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking WARNING This equipment will be inopera...

Page 12: ...initial settings of the Fax and Scan functions The fax feature is available only on the DocuPrint M215 fw Also describes how to setup wireless network Wireless LAN function is available only on the D...

Page 13: ...Using This Guide 12 Using This Guide This section includes Organization on page 13 Conventions on page 14...

Page 14: ...upported paper how to load paper and how to print data using various print features 6 Copying Describes how to copy documents and the adjustment features 7 Scanning Describes how to set and use the Sc...

Page 15: ...Long Edge Feed LEF Loading the document or paper with the long edge into the machine as shown in the illustration below Short Edge Feed SEF Loading the document or paper with the short edge into the m...

Page 16: ...or item that if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that if not followed strictly can lead to severe or f...

Page 17: ...panel of this product for its rated ampere and voltage Never touch the power cord with wet hands It may cause electric shock Do not put an object on the power cord Always keep the plug connection fre...

Page 18: ...ng switch off Once a month switch off this product and check if the power cord is plugged firmly into an electrical outlet the plug is not excessively heated rusted or bent the plug and electrical out...

Page 19: ...rect sunlight Near cookers or humidifiers Locate this product on a level and sturdy surface that can withstand a weight of 9 9 Kg DocuPrint M215 fw 8 9 Kg DocuPrint M215 b Otherwise if tilted the prod...

Page 20: ...l tubes that Fuji Xerox supplies Otherwise it may cause some defects To keep this product in a good performance and condition always use it in the following environment Temperature 10 32 C Humidity 10...

Page 21: ...ngs on the product Liquid container such as flower vases or coffee cups Metal parts such as staples or clips Heavy objects If liquid is spilled over or metal parts are slipped into the product it may...

Page 22: ...electric shock Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch...

Page 23: ...r its disposal Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water drink wa...

Page 24: ...ays follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage marks o...

Page 25: ...Xerox reuses returned toner cartridges or toner containers and drums photoreceptors to make recycle parts recycle materials or energy recovery Proper disposal is required for toner cartridges no long...

Page 26: ...instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this product does cause harmful inter...

Page 27: ...les of items that may be illegal to copy or print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or tradem...

Page 28: ...nsmissions IDs passwords credit card numbers and other personal information Content of mail Unauthorized Access Criminal outsiders may access private or company networks without authorization to do th...

Page 29: ...B storage device to save the scanned data Insert your USB storage device in the port on the printer and save the scanned data directly to your USB storage device For more information see Scanning to a...

Page 30: ...Fuji Xerox Imaging Technology The high resolution LED print head 1200 x 1200 and IE Technology produce smoother lines Image Enhancement Technology 1 200 dpi Conventional technology Jagged line Enhance...

Page 31: ...Product Features 30...

Page 32: ...cifications of the product may change without prior notice NOTE Some features are not available on some models This chapter includes Copy Function on page 32 Print Function on page 35 Scan Function on...

Page 33: ...DocuPrint M215 b Document glass The maximum size is 215 9 297 mm for both sheets and books Output Paper Size Multipurpose feeder Maximum Legal Minimum 76 2 148 5 mm 3 5 85 Priority sheet inserter Maxi...

Page 34: ...apacity Standard 150 sheets Multipurpose feeder 10 sheets Priority sheet inserter Maximum paper capacity 160 sheets standard IMPORTANT Fuji Xerox P paper 64 gsm Continuous Copy 99 images NOTE The mach...

Page 35: ...tandby mode 58 W or less Dimensions DocuPrint M215 fw Width 410 Depth 389 Height 318 mm DocuPrint M215 b Width 410 Depth 389 Height 299 mm When the front cover is closed Machine Weight DocuPrint M215...

Page 36: ...2008 Windows Server 2008 R2 Windows 8 or Windows Server 2012 Operating System Standard GDI driver Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows Server 2008 Microsoft Windows Vis...

Page 37: ...anning Halftone Monochrome 8 bit Color 24 bit Scanning Speed DocuPrint M215 fw only Monochrome 8 5 sheets minute Color 2 sheets minute For ITU T No 1 Chart A4 200 dpi IMPORTANT The scanning speed vari...

Page 38: ...Windows Server 2003 x64 Microsoft Windows Server 2008 x64 Microsoft Windows Vista x64 Microsoft Windows Server 2008 R2 Microsoft Windows 7 x64 Microsoft Windows 8 x64 Microsoft Windows Server 2012 x6...

Page 39: ...sion speed for image information and does not include the controlling time for the communication Note that the actual transmission time depends on the content of documents the machine that the recipie...

Page 40: ...the Fax Function Operating System Microsoft Windows XP Microsoft Windows Vista Microsoft Windows Server 2003 Microsoft Windows Server 2008 Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows XP...

Page 41: ...Specifications 40...

Page 42: ...ic Operation This chapter includes Main Components on page 42 Turning On the Printer on page 49 Setting Initial Settings on the Operator Panel on page 50 Printing a Panel Settings Page on page 51 Powe...

Page 43: ...ain Components This section provides an overview of your printer This section includes Front View on page 43 Rear View on page 45 Automatic Document Feeder ADF DocuPrint M 215 fw Only on page 46 Opera...

Page 44: ...7 Document Output Tray 8 Power Switch 9 Toner Access Cover 10 Front Cover 11 Paper Width Guides 12 Length Guide 13 Slide Bar 14 Multipurpose feeder MPF 15 Priority Sheet Inserter PSI 16 Paper Cover T...

Page 45: ...6 Document Glass 7 Power Switch 8 Toner Access Cover 9 Front Cover 10 Paper Width Guides 11 Length Guide 12 Slide Bar 13 Multipurpose feeder MPF 14 Priority Sheet Inserter PSI 15 Paper Cover The paper...

Page 46: ...e Connector 6 Rear Cover Handle 7 Power Connector 8 Rear Cover 9 Transfer Roller 10 Paper Chute 11 Paper Feed Roller 12 Transfer Drum 13 Levers 1 USB Port 2 Rear Cover Handle 3 Power Connector 4 Rear...

Page 47: ...Basic Operation 46 Automatic Document Feeder ADF DocuPrint M 215 fw Only 1 ADF Cover 2 Document Guides 3 ADF Glass 4 Document Glass 5 Document Feeder Tray 6 Document Cover 6 1 2 3 5 4...

Page 48: ...f the Job Status menu 7 System button LED Moves to the top level of the System menu 8 Numeric keypad DocuPrint M215 fw Enters characters and numbers DocuPrint M215 b Enters numbers 9 Redial Pause butt...

Page 49: ...215 fw only Enters characters space C Clear button DocuPrint M215 b only Deletes numbers 19 Address Book button Pressing this button at the Fax menu moves to the top level of the Address Book menu 20...

Page 50: ...he power cord to the power connector on the rear of your printer see Rear View on page 45 2 Connect the other end of the cord to the power source 3 Turn on the printer NOTE When you turn on the printe...

Page 51: ...e operator panel see Understanding the Printer Menus on page 334 For the DocuPrint M215 fw 1 Select the language you want to use on the operator panel and then press the button 2 Press the button to s...

Page 52: ...Operation Printing a Panel Settings Page The Panel Settings page shows current settings for the operator panel menus This section includes The Operator Panel on page 52 The Printer Setting Utility on...

Page 53: ...erator Panel NOTE The reports and lists are all printed in English 1 Press the System button 2 Select Report List and then press the button 3 Select Panel Settings and then press the button The Panel...

Page 54: ...inter Printer Setting Utility NOTE The window to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer lis...

Page 55: ...is also manually activated by pressing the Energy Saver button when the display shows Select Function When the printer is in the Low Power mode the LCD backlight turns off In the Sleep mode the Energy...

Page 56: ...ress any button on the operator panel To exit the Sleep mode press the Energy Saver button NOTE When the printer is in the Sleep mode all buttons on the operator panel except the Energy Saver button d...

Page 57: ...Basic Operation 56...

Page 58: ...ting system This chapter includes Print and Scan Drivers on page 58 CentreWare Internet Services DocuPrint M215 fw Only on page 59 Printer Setting Utility Windows Only on page 61 SimpleMonitor Windows...

Page 59: ...tures The scan driver enables you to scan images directly to your personal computer and place scanned images directly into an application via USB or the network The network feature is available only o...

Page 60: ...tion options easily Anyone on your network can access the printer using the CentreWare Internet Services In administrative mode you can change the configuration of the printer set up your fax director...

Page 61: ...bled for Administrator Mode 6 In the Administrator Login ID field enter a name for the administrator NOTE The default ID and password are 11111 and x admin respectively 7 In the Administrator Password...

Page 62: ...etting Utility The Printer Setting Utility consists of the Printer Settings Report Printer Maintenance and Diagnosis tabs The Printer Setting Utility is installed with your print driver NOTE The Passw...

Page 63: ...ppears The Printer Status window alerts you when there is a warning or when an error occurs for example when a paper jam occurs or toner is running low By default the Printer Status window launches au...

Page 64: ...dress Book Editor is available only on the DocuPrint M215 fw 2 The Launcher Btype window provides several buttons Status Window Printer Setting Utility Troubleshooting Address Book Editor and Express...

Page 65: ...ddress Book Editor DocuPrint M215 fw only Opens the Address Book Editor which allows you to add and edit Address Book entries See also Address Book Editor DocuPrint M215 fw Only on page 65 Express Sca...

Page 66: ...th it you can add Fax entries E Mail entries Server entries When you start the software the Address Book Editor reads the printer s Address Book You can add edit and delete entries After making change...

Page 67: ...ress Scan Manager and configure the output destination of the scanned image files Click Open the image file to display scanned files saved in the specified destination after scanning The Express Scan...

Page 68: ...ing DocuWorks run the appropriate EXE file in the DocuWorks document handling software Windows supports DocuWorks and DocuWorks Viewer Light DocuWorks is available only for Windows NOTE For more infor...

Page 69: ...Printer Management Software 68...

Page 70: ...includes Overview of Network Setup and Configuration DocuPrint M215 fw Only on page 70 Connecting Your Printer on page 71 Setting the IP Address DocuPrint M215 fw Only on page 75 Installing Print Driv...

Page 71: ...ter on the network Microsoft Windows operating systems Run the Installer on the Software Pack CD ROM to automatically set the printer s Internet Protocol IP address if you connect the printer to an es...

Page 72: ...on Type Connection Specifications Ethernet 1 10 Base T 100 Base TX compatible USB USB 2 0 compatible Wireless 1 IEEE 802 11b 802 11g Wall jack connector 1 RJ11 Phone connector 1 RJ11 1 Available only...

Page 73: ...pe Available Features USB When connected via USB you can Instruct print jobs from a computer Scan and print an image into an application Scan and print an image to a folder on the computer Use the Add...

Page 74: ...y on page 74 To attach the printer to a computer 1 Ensure that the printer computer and any other attached devices are turned off and unplugged from the power source outlet 2 Connect one end of a USB...

Page 75: ...printer as shown in the figure and then close the ferrite core IMPORTANT Do not twist the Ethernet cable too tightly The Ethernet cable may be cut off 3 Connect the Ethernet cable to the Ethernet port...

Page 76: ...ncludes TCP IP and IP Addresses on page 76 Automatically Setting the Printer s IP Address on page 77 Dynamic Methods of Setting the Printer s IP Address on page 78 Assigning an IP Address for IPv4 Mod...

Page 77: ...With TCP IP protocols each printer and computer must have a unique IP address It is important that the addresses are similar but not the same only the last digit needs to be different For example your...

Page 78: ...DHCP server use the installer on the Software Pack CD ROM to detect or assign an IP address to your printer For further instructions insert the Software Pack CD ROM into your computer s CD DVD drive A...

Page 79: ...tings page Using the Operator Panel To turn on off either the DHCP or AutoIP protocol 1 On the operator panel press the System button 2 Select Admin Menu and then press the button 3 Select Network and...

Page 80: ...Checking the System Settings Page on page 83 Assigning an IP address is considered as an advanced function and is normally done by a system administrator Depending on the address class the range of th...

Page 81: ...e button The next three digits are highlighted 13 Repeat steps 11 to 12 to enter all of the digits in the IP address and then press the button 14 Press the Back button and then ensure that IP Address...

Page 82: ...w to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Util...

Page 83: ...ettings page to confirm that the IP address subnet mask and gateway address are appropriate Using the Ping Command To verify if the printer is active on the network run the ping command in your comput...

Page 84: ...e IP address is not resolved automatically see Assigning an IP Address for IPv4 Mode on page 79 The Printer Setting Utility The following procedure uses Windows 7 as an example NOTE The reports and li...

Page 85: ...Pre install Status for Network Connection Setup DocuPrint M215 fw Only on page 85 Inserting the Software Pack CD ROM on page 87 USB Connection Setup on page 88 Network Connection Setup DocuPrint M215...

Page 86: ...age If the IP address is 0 0 0 0 wait for a few minutes to resolve the IP address automatically and then print the System Settings page again If the IP address is not resolved automatically see Assign...

Page 87: ...must be installed The following procedure uses Windows 7 as an example 1 Insert the Software Pack CD ROM into your computer 2 Click start Control Panel 3 Click System and Security 4 Click Windows Fire...

Page 88: ...een and then select Run setup exe If the CD does not automatically launch perform the following steps a For Windows XP Windows Server 2003 Windows Server 2008 and Windows Server 2008 R2 click Start st...

Page 89: ...Next 5 If you agree to the terms of the License Agreement click I accept the terms of the license agreement to continue the installation process and then click Next 6 If necessary click Print Test Pag...

Page 90: ...this printer on a server check box NOTE If the installer displays 0 0 0 0 when you intend to use the AutoIP feature you must enter a valid IP address to continue 5 Specify the printer settings and th...

Page 91: ...rd IEEE 802 11b g compliant Bandwidth 2 4 GHz Data Transfer Rate IEEE 802 11b mode 11 5 5 2 1 Mbps IEEE 802 11g mode 54 48 36 24 18 12 9 6 Mbps Security 64 40 bit key 128 104 bit key WEP WPA PSK TKIP...

Page 92: ...s Windows 7 as an example 1 Insert the Software Pack CD ROM into your computer s CD DVD drive The Easy Install Navi launches automatically 2 Click Start Setup 3 Click Connect Your Printer The connecti...

Page 93: ...92 5 Ensure that Wizard is selected and then click Next 6 Follow the on screen instructions to connect the USB cable and perform other setup until the Printer Setup Utility screen appears NOTE If Fou...

Page 94: ...curity setting and then click Next The IP Address Settings screen appears 10 Select IP Mode depending on your network scheme When IPv4 is selected configure the following a Select Type b If you have s...

Page 95: ...tallation 94 When Dual Stack is selected configure the following a Configure IPv4 Settings b If you have selected the Use Manual Address check box under IPv6 Settings enter the following item IP Addre...

Page 96: ...and Software Installation 11 Click Next The FAX Settings screen appears 12 Configure the fax settings if necessary NOTE If you will not use the fax feature select the I don t use FAX functionality ch...

Page 97: ...Printer Connection and Software Installation 96 14 Ensure that the wireless settings are displayed and then click Apply 15 Click Yes to restart your printer The Configuration Complete screen appears...

Page 98: ...ck Print Printer Setting 18 Confirm that Link Quality is shown as Good Acceptable or Low on the report NOTE When Link Quality is No Reception check if the wireless settings are correctly configured To...

Page 99: ...ess and then click Next 23 Check if the printer to be installed is listed in the Select Printer screen and then click Next NOTE If the printer to be installed is not listed in the Select Printer scree...

Page 100: ...gs screen The following procedure uses Windows 7 as an example Displaying Configure Wireless Settings Screen 1 Insert the Software Pack CD ROM into your computer s CD DVD drive The Easy Install Navi l...

Page 101: ...oftware Installation 100 5 Select Advanced Select a connection method from the following Ethernet Cable on page 101 WPS PIN on page 107 WPS PBC on page 109 Operator Panel on page 111 CentreWare Intern...

Page 102: ...the Select Printer screen try the following steps Click Refresh to update the information Click Enter IP Address and then enter the IP address of your printer 4 Enter the SSID 5 Select Type of wirele...

Page 103: ...allation 102 When Dual Stack is selected configure the following a Configure IPv4 Settings b If you have selected the Use Manual Address check box under IPv6 Settings enter the following items IP Addr...

Page 104: ...n and Software Installation 8 Click Next The FAX Settings screen appears 9 Configure the fax settings if necessary NOTE If you will not use the fax feature select the I don t use FAX functionality che...

Page 105: ...Printer Connection and Software Installation 104 11 Ensure that the wireless settings are displayed and then click Apply 12 Click Yes to restart your printer The Configuration Complete screen appears...

Page 106: ...tructions until the Check Setup screen appears 16 Print a System Settings page from the operator panel See Printing a System Settings Page on page 194 17 Confirm that Link Quality is shown as Good Acc...

Page 107: ...ss and then click Next 20 Check if the printer to be installed is listed in the Select Printer screen and then click Next NOTE If the printer to be installed is not listed in the Select Printer screen...

Page 108: ...een instructions until the Check Setup screen appears 3 Confirm there are no errors displayed on the LCD panel and then click Start Installation If you see any errors click Trouble Shooting Guide and...

Page 109: ...108 7 Select the software to be installed and then click Install 8 Click Finish to exit this tool The wireless configuration is complete When the WPS PIN operation is successful and the printer is re...

Page 110: ...on the LCD panel and then click Start Installation If you see any errors click Trouble Shooting Guide and follow the instruction 4 If you agree to the terms of the License Agreement click I accept th...

Page 111: ...s tool The wireless configuration is complete NOTE For WPS PBC operation on the wireless LAN access point refer to the manual supplied with the wireless LAN access point When the WPS PBC operation is...

Page 112: ...e terms of the license agreement to continue the installation process and then click Next 5 Check if the printer to be installed is listed in the Select Printer screen and then click Next NOTE If the...

Page 113: ...nstallation process and then click Next 5 Check if the printer to be installed is listed in the Select Printer screen and then click Next NOTE If the printer to be installed is not listed in the Selec...

Page 114: ...ows Server 2003 a Select Network Connections from Control Panel b Right click Wireless Network Connection and select Properties c Select the Wireless Networks tab d Ensure that the check box for Use W...

Page 115: ...rnet c Select Network and Sharing Center d Select Connect to a network e Select xxxxxxxx xxxxxxxx indicates a wireless device s SSID which you use from the network items listed in the available networ...

Page 116: ...net c Select Connect to a network under Network and Sharing Center d Select xxxxxxxx xxxxxxxx indicates a wireless device s SSID which you use from the network items listed in the available network li...

Page 117: ...s a wireless configuration software use it to change the wireless settings See the instructions below For Windows XP and Windows Server 2003 a Select Network Connections from Control Panel b Right cli...

Page 118: ...Close in the dialog box after confirming the connection is a success For Windows Server 2008 a Display Control Panel b Select Network and Internet c Select Network and Sharing Center d Select Connect...

Page 119: ...configure my wireless network settings is selected NOTE Be sure to write down the current wireless computer settings in step f and step h so that you can restore them later e Click the Advanced button...

Page 120: ...ID which you use from the network items listed in the available network list and click Connect f Click Close in the dialog box after confirming the connection is a success For Windows Server 2008 R2 a...

Page 121: ...address on the printer See Assigning an IP Address for IPv4 Mode on page 79 4 Launch your web browser 5 Enter the IP address of the printer in the address bar and then press the Enter key CentreWare I...

Page 122: ...he operating system See the instructions below For Windows XP and Windows Server 2003 a Select Network Connections from Control Panel b Right click Wireless Network Connection and select Properties c...

Page 123: ...nect f Click Close in the dialog box after confirming the connection is a success For Windows Server 2008 a Display Control Panel b Select Network and Internet c Select Network and Sharing Center d Se...

Page 124: ...rt for Windows XP Printers and Faxes 2 Right click this printer icon and select Properties 3 From the Sharing tab select Share this printer and then enter a name in the Share name text box 4 Click Add...

Page 125: ...and select the operating systems of all network clients using this printer 5 Click OK 6 Click Apply and then click OK For Windows 7 Windows 7 64 bit Edition and Windows Server 2008 R2 1 Click Start D...

Page 126: ...eck box and then enter a name in Share name text box 5 Click Additional Drivers and select the operating systems of all network clients that print to the printer 6 Click OK 7 Click Apply and then clic...

Page 127: ...then double click the host name 3 Right click the shared printer name and then click Connect Wait for the driver information to be copied from the server computer to the client computer and for a new...

Page 128: ...nd select Properties d On the General tab click Print Test Page When a test page is printed successfully installation is complete For Windows Server 2008 and Windows Server 2008 64 bit Edition 1 Click...

Page 129: ...Install driver 5 Wait until the driver is copied from the server to the client computer A new printer object will be added to the Devices and Printers folder The time taken for these activities varie...

Page 130: ...stall driver 6 Wait until the driver is copied from the server to the client computer A new printer object will be added to the Devices and Printers folder The time taken for these activities varies b...

Page 131: ...lect A network printer or a printer attached to another computer and then click Next 5 Click Browse for a printer and then click Next 6 Select the printer and then click Next If the printer is not lis...

Page 132: ...ext box and click Next The server host name is the name of the server computer that identifies it on the network The shared printer name is the name assigned during the server installation process If...

Page 133: ...ext For example server host name shared printer name The server host name is the name of the server computer that identifies it on the network The shared printer name is the name assigned during the s...

Page 134: ...ox and then click Next The server host name is the name of the server computer that identifies it to the network The shared printer name is the name assigned during the server installation process If...

Page 135: ...ared printer by name and enter in the path of the printer in the text box and then click Next For example server host name shared printer name The server host name is the name of the server computer t...

Page 136: ...tware Installation Installing Print Driver on Computers Running Mac OS X This section includes Configuring Wireless Settings on the Operator Panel DocuPrint M215 fw Only on page 136 Installing the Dri...

Page 137: ...age 90 You can select a method to configure a wireless setting from the following This section includes Manual Setup on page 136 Auto Setup With the Access Point on page 138 Manual Setup You can manua...

Page 138: ...n 8 Select an encryption type and then press the button IMPORTANT Be sure to use one of the supported encryption methods to protect your network traffic 9 Enter the WEP key or pass phrase and then pre...

Page 139: ...he button 8 Select an encryption type and then press the button IMPORTANT Be sure to use one of the supported encryption methods to protect your network traffic 9 Enter the WEP key and then press the...

Page 140: ...tton 3 Select Network and then press the button 4 Select Wireless Setup and then press the button 5 Select WPS and then press the button 6 Select Push Button Control and then press the button 7 Select...

Page 141: ...then press the button 4 Select Wireless Setup and then press the button 5 Select WPS and then press the button 6 Select PIN Code and then press the button 7 Take a note of PIN code displayed on the op...

Page 142: ...n 4 Click Continue on the Introduction screen 5 Select a language for the Software License Agreement 6 After reading the Software License Agreement click Continue 7 If you agree to the terms of the So...

Page 143: ...Scanner Mac OS X 10 7 7 Select the printer connected via USB from the Printer Name Name for Mac OS X 10 8 list Name Location and Print Using Use for Mac OS X 10 8 are automatically entered 8 Click Ad...

Page 144: ...rint Using are automatically entered 6 Click Add When Using IP Printing DocuPrint M215 fw Only 1 Turn on the printer 2 Ensure that your computer is connected to the network If you use wired connection...

Page 145: ...inter connected via USB from the Printer Name list Name Location and Print Using are automatically entered 9 Click Add When Using Bonjour DocuPrint M215 fw Only 1 Turn on the printer 2 Ensure that you...

Page 146: ...reless connection is configured properly on your computer and printer 3 Start Printer Setup Utility NOTE You can find Printer Setup Utility in the Utilities folder in Applications 4 Click Add 5 Click...

Page 147: ...Printer Connection and Software Installation 146...

Page 148: ...er includes About Print Media on page 148 Supported Print Media on page 153 Loading Print Media on page 157 Setting Paper Sizes and Types on page 179 Printing on page 182 Printing with Web Services on...

Page 149: ...rinter on page 151 Print Media Storage Guidelines on page 152 Using paper that is not appropriate for the printer can cause paper jams image quality problems or printer failure To achieve the best per...

Page 150: ...rom a sheet Use only paper envelopes Do not use envelopes with windows metal clasps or adhesives with release strips Print all envelopes single sided only Some wrinkling and embossing may occur when p...

Page 151: ...e document enters the printer first Place only loose sheets of paper in the ADF Adjust the document guides so that they fit against the documents Insert paper in the document feeder tray only when the...

Page 152: ...carbonless copy paper Paper with a rough surface such as Japanese paper pulp paper or fibrous paper Envelopes that are not flat or that have clasps windows or adhesives with release strips Padded env...

Page 153: ...temperatures and relative humidity Avoid attics kitchens garages and basements for storing print media Store print media flat Print media should be stored on pallets cartons shelves or in cabinets Av...

Page 154: ...kdown and damage to your printer To use the features of this printer effectively use the suggested print media that is recommended here IMPORTANT The toner may come off the print media if it gets wet...

Page 155: ...C5 SEF 162 229 mm Postcard 100 148 mm Postcard 148 200 mm Yougata 2 SEF 114 162 mm Yougata 2 LEF 162 114 mm Yougata 3 SEF 98 148 mm Yougata 3 LEF 148 98 mm Yougata 4 105 235 mm Yougata 6 98 190 mm You...

Page 156: ...in Statement SEF 139 7 215 9 mm Com 10 SEF 4 125 9 5 in Monarch SEF 3 875 7 5 in Monarch LEF 7 5 3 875 in DL SEF 110 220 mm DL LEF 220 110 mm C5 SEF 162 229 mm Yougata 2 SEF 114 162 mm Yougata 2 LEF...

Page 157: ...63 Loading Envelope in the Priority Sheet Inserter PSI on page 169 Printing on print media that differs from the paper size or paper type selected on the print driver may lead to paper jams To ensure...

Page 158: ...prevent jams and ensures trouble free printing Before loading print media identify the recommended print side of the print media This information is usually on the print media package NOTE After load...

Page 159: ...e MPF can hold 150 sheets of standard paper 16 2 mm 0 64 inches of thick paper 16 2 mm 0 64 inches of post cards Five envelopes 16 2 mm 0 64 inches of labels The PSI can hold 10 sheets of standard pap...

Page 160: ...epts print media within the following dimensions Width 76 2 215 9 mm 3 00 8 50 inch Length 148 0 355 6 mm 5 83 14 00 inch The PSI accepts print media within the following dimensions Width 76 2 215 9 m...

Page 161: ...do not remove the paper cover while printing is in progress Use only laser print media Do not use ink jet paper in this printer 1 Open the front cover 2 Pull the slide bar forward until it stops 3 Pul...

Page 162: ...forth and then fan them Straighten the edges of the stack on a level surface 6 Load print media on the MPF with the top edge first and with the recommended print side facing up 7 Adjust the paper widt...

Page 163: ...nt media NOTE Depending on the size of print media first slide the slide bar backward until it stops and then pinch the length guide and slide it backward until it touches print media 9 Insert the pap...

Page 164: ...the paper size setting by using the print driver NOTE For more information about setting the paper size and type on the print driver refer to the Help provided for the print driver Loading Envelope in...

Page 165: ...side facing down and the flap turned to the right To prevent DL Monarch Yougata 2 and Yougata 3 from being wrinkled they are recommended to be loaded with the print side facing up flap opened and fac...

Page 166: ...o paper jams and can cause damage to the printer NOTE If you do not load envelopes in the MPF right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown b...

Page 167: ...r Setup Navigator on the print driver Loading Postcard in the Multipurpose Feeder MPF NOTE When you print on postcards be sure to specify the postcard setting on the print driver to get the optimum pr...

Page 168: ...w postcard with the side to be printed on facing up and the left edge of the w postcard in first NOTE To confirm the correct orientation of each print media such as postcards see the instruction on th...

Page 169: ...r print media Do not use ink jet paper in this printer 1 Open the front cover 2 Insert the paper cover into the printer and then align the paper cover to the marking on the paper tray 3 Adjust the pap...

Page 170: ...t media is loaded in the PSI you must specify the paper size setting by using the print driver NOTE For more information about setting the paper size and type on the print driver refer to the Help pro...

Page 171: ...p the flap side facing down and the flap turned to the right To prevent DL and Monarch from being wrinkled they are recommended to be loaded with the print side facing up flap opened and facing you NO...

Page 172: ...to paper jams and can cause damage to the printer NOTE If you do not load envelopes in the PSI right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown...

Page 173: ...Printing Basics 172 To confirm the correct orientation of each print media such as envelopes see the instruction on the Envelope Paper Setup Navigator on the print driver...

Page 174: ...on page 176 Loading Print Media in the Priority Sheet Inserter PSI on page 177 NOTE When printing on curled paper straighten the paper and then insert it into the feeder When you start manual duplex...

Page 175: ...click Preferences The Paper Output tab of the Printing Preferences dialog box appears 3 From Duplex select either Flip on Short Edge or Flip on Long Edge to define the way 2 sided print pages are bou...

Page 176: ...rinter 3 From Paper Size select the size of the document to be printed 4 Select the Printer Features pane 5 From Feature Sets select Paper Handling 6 From Paper Type select the paper type to be used 7...

Page 177: ...h printing 2 After the even pages are printed remove the paper stack from the center output tray NOTE Warped or curled prints can cause paper jams Straighten them before setting them 3 Stack the print...

Page 178: ...inish printing 2 After the even pages are printed remove the paper stack from the center output tray NOTE Warped or curled prints can cause paper jams Straighten them before setting them 3 Stack the p...

Page 179: ...d to prevent print media from falling from the printer after the print job is complete Before printing a long length document ensure that the output tray extension is fully extended NOTE When you pull...

Page 180: ...he paper size and type on the operator panel before printing This section describes how to set the paper size and type on the operator panel See also Understanding the Printer Menus on page 334 This s...

Page 181: ...Press the System button 2 Select Tray Settings and then press the button 3 Select MPF and then press the button 4 Select Paper Size and then press the button 5 Select the correct paper size for the pr...

Page 182: ...ia loaded in the tray Otherwise print quality problems can occur 1 Press the System button 2 Select Tray Settings and then press the button 3 Select MPF and then press the button 4 Select Paper Type a...

Page 183: ...w to cancel a job This section includes Printing from the Computer on page 183 Canceling a Print Job on page 184 Selecting Printing Options on page 186 Printing Custom Size Paper on page 191 Checking...

Page 184: ...eature in the print driver window open the Help for more information The following procedure uses Windows 7 WordPad as an example To print a job from an application 1 Open the file you want to print 2...

Page 185: ...g 1 Press the Stop button NOTE Printing is canceled only for the current job All the following jobs will continue to print Canceling a Job From the Computer Windows Canceling a Job From the Taskbar Wh...

Page 186: ...in the upper right corner of the screen and move the mouse down and then select Settings Click Control Panel Hardware and Sound Devices and Printers For Windows Server 2012 on the Desktop screen plac...

Page 187: ...Printers For Windows Vista and Windows Server 2008 click Start Control Panel Hardware and Sound Printers For Windows 8 on the Desktop screen place the mouse pointer in the upper right corner of the s...

Page 188: ...nt printing options with a distinctive name and apply them to other print jobs Make selections on the Paper Output Graphics Layout or Watermarks Forms tab and then click Save under Favorites on the Pa...

Page 189: ...der Poster Mixed Document Output Size Reduce Enlarge Margin Shift Margin Restore Defaults Watermarks Forms tab Watermarks New Text New Bitmap Edit Delete First Page Only Forms Off Create Register Form...

Page 190: ...me and printer settings To print jobs using specific printer settings click the applicable saved preset in the Presets menu 4 Click Print to print the job Mac OS X Print Driver Printing Options The ta...

Page 191: ...asics 190 Printer Features 1 Detailed Settings Image Rotation 180deg 2 Paper Handling Paper Type Duplex Show Paper Size Type Error 3 Printer Specific Options Skip Blank Pages Supply Levels Item Printi...

Page 192: ...administrator s password only allows users with administrator rights to change the settings Users without the rights of administrator can only view the contents 1 Click start Devices and Printers 2 R...

Page 193: ...ted the custom size from Paper Size in step 4 select Same as Paper Size 8 Click OK 9 Click Print in the Print dialog box to start printing Using the Mac OS X Print Driver This section explains the pro...

Page 194: ...gs Click the name of the desired printer listed on the Printer Selection window The Printer Status window appears You can check the printer status and print job status For more information about Simpl...

Page 195: ...and then press the button The System Settings page is printed The Printer Setting Utility The following procedure uses Windows 7 as an example NOTE The reports and lists are all printed in English 1 C...

Page 196: ...pened and the list of menu items appears If the selection is a menu item the default menu setting for the menu item is displayed with a highlight Each menu item has a list of values for the menu item...

Page 197: ...computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Maintenance tab 3 Select the desired menu item Each menu ite...

Page 198: ...lect a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility app...

Page 199: ...15 fw Only This section provides information for network printing with WSD the new Windows Vista Windows Server 2008 Windows Server 2008 R2 Windows 7 Windows 8 and Windows Server 2012 This section inc...

Page 200: ...on menu select Add Roles 3 Select the Print Services check box on the Server Roles window in the Add Roles Wizard and then click Next 4 Click Next 5 Select the Print Server check box and then click Ne...

Page 201: ...e settings and click Next until the Select server roles screen is displayed 4 Select the Print and Document Services check box 5 On the pop up window click Add Features 6 Click Next 7 Click Next on th...

Page 202: ...of available printers the WSD printer is displayed in the form of http IP address ws If no WSD printer is displayed in the list enter the printer s IP address manually to create a WSD printer To ente...

Page 203: ...Printing Basics 202...

Page 204: ...Paper for Copying on page 204 Preparing a Document on page 205 Making Copies From the Document Glass on page 206 Making Copies From the ADF DocuPrint M215 fw Only on page 208 Setting Copy Options on...

Page 205: ...ng The instructions for loading print documents are the same whether you are printing faxing or copying The fax feature is available only on the DocuPrint M215 fw See also Usable Print Media on page 1...

Page 206: ...0 210 0 mm 5 83 8 27 inch or larger than 215 9 355 6 mm 8 5 14 inch different sizes or weights together booklets pamphlets transparencies or documents having other unusual characteristics in ADF Carb...

Page 207: ...ument glass 1 Open the document cover 2 Place the document face down on the document glass and align it with the registration guide on the top left corner of the document glass 3 Close the document co...

Page 208: ...ding the number of copies copy size and image quality See also Setting Copy Options on page 209 To clear the settings use the Clear All button 6 Press the Start button to begin copying NOTE Press the...

Page 209: ...document glass To make a copy from the ADF 1 Load up to 15 sheets of 64 gsm documents face up on the ADF with top edge of the documents in first Then adjust the document guides to the correct document...

Page 210: ...e Back button is pressed the Clear All button is pressed or the Copy button is pressed again This section includes Number of Copies on page 210 Document Size on page 211 Output Paper Size on page 212...

Page 211: ...ocuPrint M215 b place a single document face down on the document glass and close the document cover See also Making Copies From the ADF DocuPrint M215 fw Only on page 208 Making Copies From the Docum...

Page 212: ...Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Document Size and then press the button 4 Select the desired setting and then press the button NOTE...

Page 213: ...ument Glass on page 206 2 Press the Copy button 3 Select Output Paper Size and then press the button 4 Select the desired setting and then press the button NOTE Value marked by an asterisk is the fact...

Page 214: ...of copies copy size and image quality See also Setting Copy Options on page 209 6 Press the Start button to begin copying Env Nagagata 4 Env Kakugata 3 New Custom Size Portrait Y 297 mm 11 7 inch 148...

Page 215: ...cument face down on the document glass and close the document cover For the DocuPrint M215 b place a single document face down on the document glass and close the document cover See also Making Copies...

Page 216: ...the print media For details refer to Loading Print Media in the Multipurpose Feeder MPF on page 176 or Loading Print Media in the Priority Sheet Inserter PSI on page 168 For print media that can be lo...

Page 217: ...ument cover For the DocuPrint M215 b place a single document face down on the document glass and close the document cover See also Making Copies From the ADF DocuPrint M215 fw Only on page 208 Making...

Page 218: ...DocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Document Type and then press the button 4 Select the desired setting and then pre...

Page 219: ...ng Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Lighten Darken and then press the button 4 Select the desired setting and then press the button NOTE Value marked by an a...

Page 220: ...nt M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Sharpness and then press the button 4 Select the desired setting and then press the butto...

Page 221: ...b place a single document face down on the document glass and close the document cover See also Making Copies From the ADF DocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on p...

Page 222: ...fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Multiple Up and then press the button 4 Select the desired setting and then press the button NOT...

Page 223: ...you are using the document glass and Multiple Up is set to Auto ID Card Copy or Manual the display prompts you for another page Select Yes or No and then press the button If you select Yes select Cont...

Page 224: ...ADF DocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Margin Top Bottom and then press the button 4 Press the or button or enter the...

Page 225: ...ADF DocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Margin Left Right and then press the button 4 Press the or button or enter the...

Page 226: ...ocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Press the Copy button 3 Select Margin Middle and then press the button 4 Press the or button or enter the desired...

Page 227: ...Press the System button 2 Select Defaults Settings and then press the button 3 Select Copy Defaults and then press the button 4 Select the desired menu item and then press the button 5 Select the desi...

Page 228: ...Scanning to a USB Connected Computer on page 229 Using a Scanner on the Network DocuPrint M215 fw only on page 234 Scanning to a USB Storage Device on page 263 Sending an E Mail With the Scanned Imag...

Page 229: ...resolutions may exceed the capabilities of the application If you require a resolution above those recommended in the above table you should reduce the size of the image by previewing or pre scan and...

Page 230: ...29 Scanning Scanning to a USB Connected Computer This section includes Scanning From the Operator Panel on page 230 Scanning Using the TWAIN Driver on page 231 Scanning Using the WIA Driver on page 23...

Page 231: ...e document cover For the DocuPrint M215 b place a single document face down on the document glass and close the document cover See also Making Copies From the ADF DocuPrint M215 fw Only on page 208 Ma...

Page 232: ...tocol instead of the USB cable The following procedure to scan an image uses Microsoft Clip Organizer as an example 1 For the DocuPrint M215 fw load the document s face up with top edge in first into...

Page 233: ...DocuPrint M215 fw Preview is grayed out and disabled when you select Document Feeder Tray from Scan From The illustration may vary for different operating systems 7 Select the desired properties from...

Page 234: ...down on the document glass and close the document cover For the DocuPrint M215 b place a single document face down on the document glass and close the document cover See also Making Copies From the AD...

Page 235: ...5 fw only This section includes Overview on page 235 Confirming a Login name and Password on page 237 Specifying a Destination to Store the Document on page 240 Configuring the Printer Settings on pag...

Page 236: ...cludes folder sharing For Mac OS X a shared user account is required on the Mac OS X Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows XP Windows Vista Windows...

Page 237: ...igure the FTP service contact your system administrator Follow the procedure below to use the Scan to Server Computer feature Confirming a Login name and Password on page 237 Specifying a Destination...

Page 238: ...ount with the following procedure For Windows XP 1 Click start Control Panel User Accounts 2 Click Change an account 3 Select your account 4 Click Create a password and add in a password for your user...

Page 239: ...ount in PC settings 5 On the right window pane click Create a password under Sign in options and add in a password for your user login account For Windows Server 2008 and Windows Server 2008 R2 1 Clic...

Page 240: ...X 10 7 10 8 1 Click System Preferences Users Group 2 Select your account 3 Select Change Password 4 Enter a password for your user login account in New password 5 Re enter the password in Verify 6 Cli...

Page 241: ...Scanning 240 Specifying a Destination to Store the Document When Using SMB Share a folder to store the scanned document using the following procedure...

Page 242: ...ring tab and then select Share this folder on the network 4 Enter a shared name in the Share name text box NOTE Write down this shared name because you will use this name in the next setting procedure...

Page 243: ...To add sub folders create new folders in the shared folder you have created Example Folder name MyShare Second level folder name MyPic Third level folder name John You should now see MyShare MyPic Joh...

Page 244: ...folder name MyShare and double click the folder 2 Select Folder Options from Tools 3 Click the View tab and then deselect the Use simple file sharing Recommended check box 4 Click OK and then close th...

Page 245: ...ing procedure 8 Click Permissions to create a write permission for this folder 9 Click Add 10 Search user login name by clicking Advanced or enter the user login name in the Enter the object names to...

Page 246: ...folder you have created Example Folder name MyShare Second level folder name MyPic Third level folder name John You should now see MyShare MyPic John in your directory After you created a folder go to...

Page 247: ...etting procedure 5 Click Permissions to give write permission for this folder 6 Click Add 7 Search user login name by clicking Advanced or enter the user login name in the Enter the object names to se...

Page 248: ...new folders in the shared folder you have created Example Folder name MyShare Second level folder name MyPic Third level folder name John You should now see MyShare MyPic John in your directory After...

Page 249: ...Scanning 248 3 Click the Sharing tab and then select Advanced Sharing For Windows Vista when the User Account Control dialog box appears click Continue 4 Select the Share this folder check box...

Page 250: ...g procedure 6 Click Permissions to give write permission for this folder 7 Click Add 8 Search user login name by clicking Advanced or enter the user login name in the Enter the object names to select...

Page 251: ...ck OK 12 Click OK to exit the Advanced Sharing dialog box 13 Click Close NOTE To add sub folders create new folders in the shared folder you have created Example Folder name MyShare Second level folde...

Page 252: ...folder and then select Properties 3 Click the Sharing tab and then click Advanced Sharing 4 Select the Share this folder check box 5 Enter a shared name in the Share name box NOTE Write down this shar...

Page 253: ...eck Names to confirm Example of user login name MySelf 9 Click OK 10 Click the user login name that you have just entered Select the Full Control check box This will grant you permission to send the d...

Page 254: ...folder and then select Properties 3 Click the Sharing tab and then click Advanced Sharing 4 Select the Share this folder check box 5 Enter a shared name in the Share name box NOTE Write down this shar...

Page 255: ...eck Names to confirm Example of user login name MySelf 9 Click OK 10 Click the user login name that you have just entered Select the Full Control check box This will grant you permission to send the d...

Page 256: ...t the created folder and then select Get Info from the File menu 3 Select the Shared Folder Shared folder for Mac OS X 10 6 10 7 10 8 check box 4 Open Sharing Permissions 5 Click the plus sign 6 Speci...

Page 257: ...h your web browser 2 Enter the IP address of the printer in the address bar and then press the Enter key The printer s web page appears NOTE For details on how to check the IP address of the printer s...

Page 258: ...257 Scanning 5 Select any unused number and click Add...

Page 259: ...t host name example com domain name IP address 192 168 1 100 For Computer SMB Server name myhost IP address 192 168 1 100 4 Port Number Enter the server port number If you are unsure you can enter the...

Page 260: ...ver 8 Name of Shared Directory For Computer SMB only On the Windows operating system enter the share name of the folder to store the scanned document on the recipient computer On the Mac OS enter the...

Page 261: ...which guides you through several steps When you complete the steps in the wizard the settings for Server Address are automatically configured For details click the Help button 4 Server Name IP Addres...

Page 262: ...owing item Path MyPic John For Server Enter the path to store the scanned document 7 Login Name Enter the user account name that has access to the shared folder on your computer or FTP server 8 Login...

Page 263: ...d then press the button 4 Select Scan to and then press the button 5 Select Computer Net or Server FTP or Search Address Book and then press the button Computer Net Stores the scanned image on the com...

Page 264: ...ent face down on the document glass and close the document cover See also Making Copies From the ADF DocuPrint M215 fw Only on page 208 Making Copies From the Document Glass on page 206 2 Insert the U...

Page 265: ...DocuPrint M215 fw only To send an e mail attached with the scanned image from your printer follow the steps below Setup the E mail Address Book through the CentreWare Internet Services See Setting a...

Page 266: ...d then press the Enter key The printer s web page appears NOTE For details on how to check the IP address of the printer see Verifying the IP Settings on page 82 3 Click the Address Book tab If user n...

Page 267: ...g 266 5 Select any unused number and click Add The Add Personal Address page appears 6 Enter a name phone number and e mail address in the Name Phone Number and E mail Address fields 7 Click the Apply...

Page 268: ...o E Mail and then press the button 4 Select E Mail to and then press the button 5 Select the setting listed below and then press the button Keypad Enter the e mail address directly and then press the...

Page 269: ...Scanning 268 Adjusting Scanning Options This section includes Adjusting the Default Scan Settings on page 269 Changing the Scan Settings for an Individual Job on page 271...

Page 270: ...Select the type and then press the button Available types PDF factory default TIFF JPEG Setting the Color Mode You can scan an image in color or in black and white Selecting black and white significa...

Page 271: ...00 600dpi Produces the highest resolution and largest file size Setting the Document Size To specify the size of the original 1 Press the System button 2 Select Defaults Settings and then press the bu...

Page 272: ...nter the value using the numeric keypad and then press the button 5 Repeat steps 3 and 4 as needed 6 Press the Start button to begin the scan Emailing the Scanned Image DocuPrint M215 fw only To tempo...

Page 273: ...Scanning 272...

Page 274: ...ettings on page 277 Sending a Fax on page 282 Sending a Delayed Fax on page 293 Sending a Fax from the Driver Direct Fax on page 294 Receiving a Fax on page 300 Automatic Dialing on page 310 Other Way...

Page 275: ...for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances 4 5 1 Off hook line impedance 4 This equipment does not fully meet Telecom s impedance r...

Page 276: ...8 2 1 b Call answering When this equipment is set up call answering not within 3 30 sets the telephone or answering machine shall answer incoming call with 3 30sec NOTE Do not connect your printer di...

Page 277: ...the wall jack which also has four contacts 2 To connect a telephone and or answering machine to your printer plug the telephone or answering machine line cord into the phone connector Wall jack conne...

Page 278: ...Print M215 fw Only Configuring Fax Initial Settings This section includes Setting Your Region on page 278 Setting the Printer ID on page 279 Setting the Time and Date on page 280 Changing the Clock Mo...

Page 279: ...button 3 Select Fax Settings and then press the button 4 Select Region and then press the button 5 Select the region where the printer is used and then press the button 6 Ensure that Restart System i...

Page 280: ...r using the numeric keypad NOTE If you make a mistake while entering numbers press the C Clear button to delete the last digit 6 Press the button when the number on the LCD panel is correct 7 Select C...

Page 281: ...he button 5 Select Set Date and then press the button 6 Enter the correct date using the numeric keypad or select the correct date NOTE If you make a mistake while entering numbers press the button to...

Page 282: ...t 1 Press the System button 2 Select Admin Menu and then press the button 3 Select System Settings and then press the button 4 Select Clock Settings and then press the button 5 Select Time Format and...

Page 283: ...n the ADF on page 283 Loading an Original Document on the Document Glass on page 284 Resolution on page 285 Document Type on page 286 Lighten Darken on page 287 Inserting a Pause on page 288 Sending a...

Page 284: ...o get the best scan quality especially for gray scale images use the document glass instead of the ADF You cannot load the following documents in the ADF Be sure to place them on the document glass 1...

Page 285: ...se the document cover NOTE Ensure that no document is in the ADF If any document is detected in the ADF it takes priority over the document on the document glass If you are faxing a page from a book o...

Page 286: ...axes scanned in the Super Fine mode transmit at the highest resolution supported by the receiving device Standard Suitable for documents with normal sized characters Fine Suitable for documents contai...

Page 287: ...urrent fax job 1 Press the Fax button 2 Select Document Type and then press the button 3 Select the desired setting and then press the button NOTE Values marked by an asterisk are the factory default...

Page 288: ...e button 3 Select the desired setting and then press the button NOTE Values marked by an asterisk are the factory default menu settings Lighten2 Makes the fax lighter than the original Works well with...

Page 289: ...to dial an access code and listen for a second dial tone A pause must be entered in order for the access code to function For example enter the access code 9 and then press the Redial Pause button bef...

Page 290: ...n Press the Speed Dial button Enter the speed dial number between 01 and 99 using the numeric keypad and then press the button NOTE Before you use the One touch button you need to register a number fo...

Page 291: ...the Fax button 3 Adjust the document resolution to suit your fax needs See also Resolution on page 285 Lighten Darken on page 287 4 Select OnHook and then press the button 5 Select On and then press t...

Page 292: ...mething goes wrong while sending your fax an error message appears on the LCD panel If you receive an error message press the button to clear the message and try to send the document again You can set...

Page 293: ...will automatically redial the number every minute based on the number set in the redial settings To change the time interval between redials and the number of redial attempts see Redial Delay on page...

Page 294: ...ution on page 285 Lighten Darken on page 287 4 Select Delayed Start and then press the button 5 Select On and then press the button 6 Enter the start time using the numeric keypad or press the or butt...

Page 295: ...irect Fax You can send a fax directly from the computer running a Microsoft Windows operating system or Mac OS X by using the driver NOTE Only black and white faxes can be sent using Direct Fax This s...

Page 296: ...and application you are using To use this feature you must install the fax driver See also Installing Print Driver on Computers Running Windows on page 84 1 Open the file you want to send by fax 2 Ope...

Page 297: ...one of the following ways Enter a name and phone number directly Select a recipient from the Phone Book PC Fax Address Book saved on your computer or Address Book Device Address Book Select a recipie...

Page 298: ...297 Faxing DocuPrint M215 fw Only NOTE Enter the password in the Password field in the Authorization area before sending a fax if the Fax service is locked with a password 8 Click Start Sending...

Page 299: ...also Installing Print Driver on Computers Running Mac OS X on page 135 1 Open the file you want to send by fax 2 Open the print dialog box from the application and then select your fax driver 3 Speci...

Page 300: ...Faxing DocuPrint M215 fw Only c Click Close NOTE Enter the password in the Password field in the Authorization area before sending a fax if the Fax service is locked with a password 6 Click Start Send...

Page 301: ...a Fax Automatically in the FAX Mode on page 303 Receiving a Fax Manually in the TEL Mode on page 304 Receiving a Fax Automatically in the TEL FAX Mode or Ans FAX Mode on page 305 Receiving a Fax Manua...

Page 302: ...the phone connector on the back of your printer When the memory is full you cannot receive a fax Delete any documents you no longer need from the memory See also Receiving a Fax Automatically in the...

Page 303: ...or multipurpose feeder MPF are the same whether you are printing faxing or copying except that faxes can only be printed on Letter A4 or Legal sized paper See also Loading Print Media in the Multipur...

Page 304: ...t to FAX Mode at the factory If you receive a fax the printer automatically goes into the fax receive mode after a specified period of time and receives the fax To change the interval at which the pri...

Page 305: ...To receive a fax manually pick up the handset of the external telephone and then press the Fax button The fax menu opens Then press the Start button and select Manual Receive The printer begins recei...

Page 306: ...d in Auto Ans TEL FAX and then the printer automatically receives a fax In the Ans FAX Mode if the caller leaves a message the answering machine stores the message as it would normally If your printer...

Page 307: ...and hear fax tones press the two digit keys on the external telephone or the Fax button to enter the fax menu OffHook appears Then press the Start button and select Manual Receive The printer receives...

Page 308: ...ou will need another telephone line at your location or someone available to dial your fax number from outside To set up the DRPD 1 Press the System button 2 Select Admin Menu and then press the butto...

Page 309: ...it can receive faxes while you are making copies or printing If you receive a fax while you are copying printing or run out of paper or toner your printer stores incoming faxes in the memory Then as s...

Page 310: ...1 Press the Fax button 2 Select Polling Receive and then press the button 3 Select On and then press the button 4 Enter the fax number of the remote machine and then press the button NOTE For informa...

Page 311: ...11 Storing a Number for Speed Dialing on page 312 Sending a Fax Using a Speed Dial on page 313 Group Dialing on page 314 Setting Group Dial on page 315 Editing Group Dial on page 316 Sending a Fax Usi...

Page 312: ...g You can store up to 99 frequently dialed numbers in speed dial locations 01 99 When the speed dial job specified in the delayed fax or redial exists you cannot change the speed dial number from the...

Page 313: ...tton 6 Select Name and then press the button 7 Enter the name and then press the button 8 Select Phone Number and then press the button 9 Enter the number you want to store using the numeric keypad an...

Page 314: ...9 using the numeric keypad The corresponding entry s name briefly appears on the LCD panel 4 Press the button 5 Adjust the document resolution to suit your fax needs See also Resolution on page 285 Li...

Page 315: ...several destinations you can create a group of these destinations You can create up to six groups This enables you to use a group dial number setting to send the same document to all the destinations...

Page 316: ...and 06 and then press the button 6 Select Name and then press the button 7 Enter the name and then press the button 8 Select Speed Dial No and then press the button 9 Select the speed dial numbers and...

Page 317: ...hen press the button d Ensure that Are You Sure is displayed select Yes and then press the button 7 To change the speed dial number a Select Speed Dial No and then press the button b Select or deselec...

Page 318: ...cedure of the desired operation For delayed transmission see Sending a Delayed Fax on page 293 You can use one or more group numbers in one operation Then continue the procedure to complete the desire...

Page 319: ...ist You can check your automatic dial setting by printing an Address Book List 1 Press the System button 2 Select Report List and then press the button 3 Select Address Book and then press the button...

Page 320: ...319 Faxing DocuPrint M215 fw Only Other Ways to Fax This section includes Using the Secure Receiving Mode on page 320 Using an Answering Machine on page 321 Using a Computer Modem on page 322...

Page 321: ...ct Secure Receive Set and then press the button 7 Select Enable and then press the button NOTE The factory default password is 0000 8 To return to the standby mode press the System button When a fax i...

Page 322: ...d set Auto Ans Ans FAX to specify the time for the TAD to respond When the TAD picks up the call the printer monitors and takes the line if fax tones are received and then starts receiving the fax If...

Page 323: ...as shown above Set your printer to Ans FAX Mode and set Auto Ans Ans FAX to specify the time for the TAD to respond Turn off the computer modem s fax receive feature Do not use the computer modem if y...

Page 324: ...323 Faxing DocuPrint M215 fw Only Setting Sounds This section includes Speaker Volume on page 324 Ringer Volume on page 325...

Page 325: ...button 2 Select Admin Menu and then press the button 3 Select Fax Settings and then press the button 4 Select Line Monitor and then press the button 5 Select the desired volume and then press the butt...

Page 326: ...tton 2 Select Admin Menu and then press the button 3 Select Fax Settings and then press the button 4 Select Ring Tone Volume and then press the button 5 Select the desired volume and then press the bu...

Page 327: ...Faxing DocuPrint M215 fw Only 326 Specifying the Fax Settings This section includes Changing the Fax Settings Options on page 327 Available Fax Setting Options on page 328...

Page 328: ...then press the button 4 Select the desired menu item and then press the button 5 Select the desired setting or enter the value using the numeric keypad 6 Press the button to save the selection 7 If ne...

Page 329: ...ch the printer goes into the fax receive mode after receiving an incoming call Auto Ans TEL FAX Sets the interval at which the printer goes into the fax receive mode after the external telephone recei...

Page 330: ...ecifies whether to set a prefix dial number Prefix Dial Num Sets a prefix dial number of up to five digits This number dials before any auto dial number is started It is useful for accessing the Priva...

Page 331: ...4 Select Line Type and then press the button 5 Select PBX and then press the button 6 Press the Back button to return to the previous menu 7 Select Prefix Dial and then press the button 8 Select On a...

Page 332: ...s the System button 2 Select Defaults Settings and then press the button 3 Select Fax Defaults and then press the button 4 Select the desired menu item and then press the button 5 Select the desired s...

Page 333: ...port shows the details of a fax job This is printed when the fax transmission failed Broadcast Report This report shows all the destinations of a broadcast fax and the transmission result for each des...

Page 334: ...ypad This chapter includes Understanding the Printer Menus on page 334 Panel Lock Function on page 373 Limiting Access to Printer Operations on page 376 Setting the Time for the Power Saver Mode on pa...

Page 335: ...prevents unauthorized users from using the operator panel to inadvertently change the default menu settings that have been set by the administrator However you can change settings for individual prin...

Page 336: ...ork settings are also printed Panel Settings Purpose To print a detailed list of all the settings on the operator panel menus Job History Purpose To print a detailed list of the jobs that have been pr...

Page 337: ...336 Meter Reading Use Meter Reading to check the total number of printed pages Values Meter 1 Does not work Meter 2 Displays the total number of monochrome prints Meter 3 Does not work Meter 4 Displa...

Page 338: ...tore up to 99 frequently dialed numbers in speed dial locations NOTE The first eight entries are assigned to the one touch buttons on the operator panel See also Storing a Number for Speed Dialing on...

Page 339: ...al strength No changes can be made on the operator panel to improve the status of the wireless connection Values NOTE This item is displayed only when the printer is connected with a wireless network...

Page 340: ...are listed starting with the one in the best communication condition WEP Key Entry When you select an access point using WEP as the security method enter the WEP key For 64bit keys enter 10 hexadecima...

Page 341: ...rase of alphanumeric characters from 8 to 63 only when WPA PSK TKIP is selected for Encryption Type WPA PSK AES Select to configure the wireless setting with the security method of WPA PSK AES PassPhr...

Page 342: ...onnected and Wi Fi is set to On Reset Wireless DocuPrint M215 fw Only Purpose To initialize wireless network settings After executing this function and rebooting the printer all wireless network setti...

Page 343: ...IPv4 and IPv6 to set the IP address IPv4 Uses IPv4 to set the IP address IPv4 Get IP Address DHCP Auto IP Automatically sets the IP address BOOTP Uses BOOTP to set the IP address RARP Uses RARP to set...

Page 344: ...Enable Enables the Port 9100 port WSD Disable Disables the WSD port Enable Enables the WSD port SNMP Disable Disables the Simple Network Management Protocol SNMP UDP port Enable Enables the SNMP UDP p...

Page 345: ...can receive a fax by picking up the handset of the external telephone pressing the remote receive code and then pressing Start button FAX Mode Automatically receives faxes TEL FAX Mode When the print...

Page 346: ...e of 0 to 255 seconds The default is 21 seconds Line Monitor Purpose To set the volume of the line monitor which audibly monitors a transmission through the internal speaker until a connection is made...

Page 347: ...you enter 0 the printer will not redial The default is 3 Redial Delay Purpose To specify the interval between redial attempts within the range of 1 to 15 minutes The default is one minute Junk Fax Fil...

Page 348: ...to be printed on the header of faxes Up to 30 alphanumeric characters can be entered Your Fax Number Purpose To set the fax number of the printer to be printed on the header of faxes Fax Cover Page Pu...

Page 349: ...select to use this service For example Pattern7 is the New Zealand FaxAbility distinctive ringing pattern rings for 400ms stops for 800ms rings for 400ms and stops for 1400ms This pattern is repeated...

Page 350: ...t or images at the bottom of a fax page when the entire page does not fit onto the output paper Values ECM Purpose To set whether to enable the Error Correction Mode ECM To use the ECM the remote mach...

Page 351: ...rt after every fax transmission or only when an error occurs Values Lower Sets the external telephone hook detection threshold to Lower Normal Sets the external telephone hook detection threshold to N...

Page 352: ...umstances this keeps the printer ready to operate with minimum warm up time Select a value between 1 and 30 minutes for the Low Power mode if you want a balance between energy consumption and a shorte...

Page 353: ...ose To specify the amount of time that the printer waits for data to arrive from the computer The print job is cancelled if it times out Values Clock Settings Purpose To set the date and time and regi...

Page 354: ...s not emit a tone when the operator panel input is incorrect Min Emits a tone at the specified volume when the operator panel input is incorrect Middle Max Auto Clear Alert Off Does not emit a tone be...

Page 355: ...play the version of the controller Adjust BTR Purpose To specify the optimum voltage settings for printing for the transfer roller BTR To lower the voltage set negative values To increase set positive...

Page 356: ...properly try to increase the temperature NOTE The print quality changes depending on the values you select for this item Values Density Adjustment Purpose To adjust the print density level within the...

Page 357: ...e DocuPrint M215 fw See also Resetting to Factory Defaults on page 378 Values DocuPrint M215 fw DocuPrint M215 b Black Yes Cleans the toner in the toner cartridge No Does not clean the toner in the to...

Page 358: ...here the printer is being used NOTE An incorrect altitude adjustment setting leads to poor printing quality incorrect indication of remaining toner Values Machine Life Purpose To specify whether to co...

Page 359: ...ch of the printer services or to require a password to use the services and to set or change the password See also Limiting Access to Printer Operations on page 376 NOTE You can access to the items un...

Page 360: ...ings Edit From Field Purpose To enable or disable editing of the transmission source Values USB Settings Use the USB Settings menu to change printer settings affecting a USB port NOTE Values marked by...

Page 361: ...Using the Operator Panel Menus and Keypad 360 Port Status Purpose To enable or disable the USB interface Values Disable Disables the USB interface Enable Enables the USB interface...

Page 362: ...y on the DocuPrint M215 fw Copy Defaults Use the Copy Defaults menus to configure a variety of copy features NOTE Values marked by an asterisk are the factory default menu settings Document Size Purpo...

Page 363: ...ress the button to enlarge the zoom ratio or press the button to reduce the zoom ratio in 1 intervals This item is available only when Multiple Up is set to Off or Manual Collated Purpose To sort the...

Page 364: ...le for documents with text Mixed Suitable for documents with both text and photos gray tones Photo Suitable for documents with photos Lighten2 Makes the copy lighter than the original Works well with...

Page 365: ...Values Off Does not perform Multiple Up printing Auto Automatically reduces the original pages to fit onto one sheet of paper ID Card Copy Prints the original pages onto one sheet of paper in the ori...

Page 366: ...to Network DocuPrint M215 fw Only Purpose To store the scanned image on a network server or on a computer Values File Format Purpose To specify the file format to save the scanned image Values Color P...

Page 367: ...is suitable for photographic images 200 200dpi 300 300dpi 400 400dpi 600 600dpi A4 210 297 mm A5 148 210 mm B5 182 257 mm Letter 8 5 11 Folio 8 5 13 DocuPrint M215 fw only Legal 8 5 14 DocuPrint M215...

Page 368: ...ues TIFF File Format Purpose To specify the TIFF file format Values Normal Does not make the scanned image sharper or softer than the original Softer Makes the scanned image softer than the original S...

Page 369: ...el to be used for fax transmission Values NOTE Faxes scanned in the Super Fine mode transmit at the highest resolution supported by the receiving device Document Type Purpose To select the default doc...

Page 370: ...specified time After faxing in the Delayed Start mode is complete the data in the memory is cleared Values NOTE A maximum of 19 delayed fax jobs can be stored in this printer Lighten2 Makes the fax li...

Page 371: ...ray Settings Use the Tray Settings menu to set the paper size and type of paper loaded in the multipurpose feeder MPF MPF NOTE Values marked by an asterisk are the factory default menu settings Purpos...

Page 372: ...162x229 DL Env 110x220 DL Env L 110x220 148 x 100mm 148 x 200mm Env Yougata 2 Env Yougata 2L Env Yougata 3 Env Yougata 3L Env Yougata 4 Env Yougata 6 Env Younaga 3 Env Nagagata 3 Env Nagagata 4 Env Ka...

Page 373: ...l Language NOTE Value marked by an asterisk is the factory default menu settings Purpose To specify the language to be used on the operator panel See also Adjusting the Language on page 196 Values Eng...

Page 374: ...e prevents unauthorized users from changing settings on the operator panel made by the administrator However you can select settings for individual print jobs using the print driver This section inclu...

Page 375: ...ad Then press the button NOTE The factory default panel password is 0000 NOTE Be sure to remember the password The procedure described below allows you to reset the password However for the DocuPrint...

Page 376: ...able For the DocuPrint M215 b you can select Disable for Panel Lock Set when all items under Service Lock are set to Unlocked 1 Press the System button 2 Select Admin Menu and then press the button 3...

Page 377: ...he System button 2 Select Admin Menu and then press the button 3 Select Secure Settings and then press the button 4 Select Panel Lock and then press the button 5 Select Panel Lock Set and then press t...

Page 378: ...in Menu and then press the button 3 Select System Settings and then press the button 4 Select Power Saving Timer and then press the button 5 Select Low Power Timer or Sleep Timer and then press the bu...

Page 379: ...ize the wireless network settings refer to Reset Wireless DocuPrint M215 fw Only on page 341 1 Press the System button 2 Select Admin Menu and then press the button 3 Select Maintenance and then press...

Page 380: ...enter the password you enter four digit number For the DocuPrint M215 fw you may also need to enter names For example when you set up your printer you enter your name or your company name When you sto...

Page 381: ...le to enter the letter O press 6 Each time you press 6 the display shows a different letter m n o M N O and finally 6 To enter additional letters repeat the first step Press the button when you are fi...

Page 382: ...ng the Operator Panel Menus and Keypad Changing Numbers or Names If an incorrect number or name is entered press the C Clear button to clear the number or character Then enter the correct number or ch...

Page 383: ...Using the Operator Panel Menus and Keypad 382...

Page 384: ...00 Print Quality Problems on page 402 Copy Problem on page 416 Copy Quality Problems on page 417 Fax Problems DocuPrint M215 fw Only on page 418 Scanning Problems on page 420 Scan Driver Printer Utili...

Page 385: ...the Printer on page 391 Clearing Paper Jams From the Back of the Printer on page 392 Clearing Paper Jams From the Center Output Tray on page 394 Jam Problems on page 397 Careful selection of appropri...

Page 386: ...nt media before you load it If a jam occurs with print media try feeding one sheet at a time through the MPF or the PSI Do not use print media that you have cut or trimmed Do not mix print media sizes...

Page 387: ...th CAUTION Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off...

Page 388: ...ter and disconnect the power cord from the grounded outlet before performing maintenance To avoid burns do not clear paper jams immediately after printing The fusing unit becomes extremely hot during...

Page 389: ...Troubleshooting 388 3 If you find it difficult to pull the document open the document feeder tray 4 Remove the jammed document from the document output tray...

Page 390: ...er and then load the documents back into the ADF NOTE Ensure that you adjust the document guides before printing a Legal size document 7 If you cannot remove the jammed document from the document outp...

Page 391: ...Troubleshooting 390 8 Remove the document from the ADF feed roller or the feed area by carefully pulling the document in the direction of the arrow shown in the following illustration...

Page 392: ...om the print media path 1 Remove the paper cover 2 Remove any paper jammed from the front of the printer 3 Replace the paper cover in the printer 4 To restore the printer press the button according to...

Page 393: ...t before performing maintenance To avoid burns do not clear paper jams immediately after printing The fusing unit becomes extremely hot during use NOTE To resolve the error displayed on the LCD panel...

Page 394: ...is not resolved there may be a piece of paper remaining inside the printer Use the following procedure to clear the jam 6 Load print media on the MPF or PSI if there is no print media 7 Press the Cle...

Page 395: ...ot clear paper jams immediately after printing The fusing unit becomes extremely hot during use NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media...

Page 396: ...395 Troubleshooting 4 Lift and open the scanner 5 Remove any paper jammed out of the center output tray 6 Lower and close the scanner 7 Lower the levers to their original position...

Page 397: ...ay be a piece of paper remaining inside the printer Use the following procedure to clear the jam 9 Load print media on the MPF or PSI if there is no print media 10 Press the Clear All button on the op...

Page 398: ...per use the one that is 60 gsm or more For the envelope ensure that it is properly loaded in the MPF or the PSI as instructed in Loading Envelope in the Multipurpose Feeder MPF on page 163 or in Loadi...

Page 399: ...turned on The electrical outlet is not turned off at any switch or breaker Other electrical equipment plugged into the outlet is working For the DocuPrint M215 fw when connected to the computer with...

Page 400: ...econds and turn on the printer Self Test Message appears on the LCD panel When the test is completed the Select Function screen is displayed Menu settings changed from the operator panel have no effec...

Page 401: ...ermine the host interface you are using Print a System Settings page to verify that the current interface settings are correct Refer to Printing a System Settings Page on page 194 for details on how t...

Page 402: ...Job Time Out in the System Settings menu that is on the Printer Maintenance tab in the Printer Setting Utility For the DocuPrint M215 fw increase the time out value in the Protocol Settings menu on Ce...

Page 403: ...page 409 Fog on page 410 Bead Carry Out BCO on page 411 Auger Mark on page 412 Wrinkled Stained Paper on page 413 The Top Margin Is Incorrect on page 414 Protrudent Bumpy Paper on page 415 NOTE In th...

Page 404: ...es tab in the Printer Status window of the SimpleMonitor 2 Replace the toner cartridge as necessary Verify that the print media is dry and the correct print media is used If not use the print media re...

Page 405: ...ype setting in the print driver For example change Plain to Lightweight Cardstock 1 On the Paper Output tab in Printing Preferences of the print driver change the Paper Type setting Verify that the co...

Page 406: ...result has random spots or is blurred Ensure that the toner cartridge is installed correctly See also Installing a Toner Cartridge on page 450 If you use a non genuine brand toner cartridge install a...

Page 407: ...Troubleshooting 406 The Entire Output Is Blank If this trouble happens contact the Fuji Xerox local representative office or an authorized dealer...

Page 408: ...407 Troubleshooting Streaks Appear on the Output If this trouble happens contact the Fuji Xerox local representative office or an authorized dealer...

Page 409: ...an authorized dealer Problem Action The printed result has mottled appearance Adjust the transfer bias 1 Launch the Printer Setting Utility click Adjust BTR on the Printer Maintenance tab 2 Adjust the...

Page 410: ...in the print driver For example change Plain to Lightweight Cardstock 1 On the Paper Output tab in Printing Preferences of the print driver change the Paper Type setting Adjust the temperature of the...

Page 411: ...tive office or an authorized dealer Problem Action The printed result is foggy When the whole is printed light contact the Fuji Xerox local representative office or an authorized dealer When the print...

Page 412: ...or an authorized dealer Problem Action Bead Carry Out BCO is happening If the printer is installed in a high altitude location set the altitude of the location 1 Launch the Printer Setting Utility an...

Page 413: ...The printed result has auger mark The toner cartridge may be low or need to be replaced Confirm the amount of toner in the toner cartridge 1 Check the toner level in the Consumables tab in the Printe...

Page 414: ...edia on page 148 If you use the envelope check whether the crease is within 30 mm of the four edges of the envelope If the crease is within 30 mm of the four edges of the envelope this is considered n...

Page 415: ...lem continues even though you have taken suggested actions described above contact the Fuji Xerox local representative office or an authorized dealer Problem Action The top margin is incorrect Ensure...

Page 416: ...ntact the Fuji Xerox local representative office or an authorized dealer Problem Action Printed surface got protrudent bumpy Clean up the fusing unit 1 Load one sheet of paper on the MPF and then prin...

Page 417: ...Troubleshooting 416 Copy Problem Problem Action DocuPrint M215 fw only A document loaded in the ADF cannot be copied Ensure that the ADF cover is firmly closed...

Page 418: ...copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean the document glass with a lint free cloth See also Cleaning the S...

Page 419: ...machine you are sending to to see if it can receive your fax The incoming fax has blank spaces or is received in poor quality The fax machine sending you the fax may be faulty Ask the sender to sort...

Page 420: ...n 4 Select Region and then press the button 5 When the setting is correct press the Back button to return to the previous screen To change the setting select the correct region and then press the butt...

Page 421: ...a high resolution takes more time than scanning at a low resolution DocuPrint M215 fw only Document misfeeds or multiple feeds occur in the ADF Ensure that the document s paper type meets the specifi...

Page 422: ...ge Acquisition WIA on a Windows Server 2003 computer Enable WIA on the computer To enable WIA 1 Click Start point to Administrative Tools and then click Services 2 Right click Windows Image Acquisitio...

Page 423: ...be accessed from the Express Scan Manager Install the scan driver If the driver is already installed uninstall it and then reinstall it Failed to scan your document on the printer via the Express Sca...

Page 424: ...d inside the printer This usually occurs within several hours after you heat the room in winter This also occurs when the printer is operating in a location where relative humidity reaches 85 or more...

Page 425: ...g your server administrator 016 506 Press the button to clear the message Check if the SMTP server address and e mail destination are set correctly 016 507 Press the button to clear the message Check...

Page 426: ...sentative office or an authorized dealer See also Online Services on page 469 024 340 Turn off the printer and then on If this does not solve the problem contact the Fuji Xerox local representative of...

Page 427: ...the message Check if the SMB server encounters any write protection or disk problem 031 557 Press the button to clear the message Check the following If the file name you specified is not used by othe...

Page 428: ...ton and disable the fax lock See also Limiting Access to Printer Operations on page 376 033 787 Press the button to clear the message The job is cancelled 033 788 Press the button to clear the message...

Page 429: ...cified number of times try the following Set Number of Redial to the largest value Set Interval Timer or Redial Delay longer Lower Modem Speed 034 716 Press the button to clear the message If the erro...

Page 430: ...on to clear the message Check if the phone line is connected properly See also Connecting the Telephone Line on page 274 034 762 Press the button to clear the message Try the following Lower Modem Spe...

Page 431: ...ged to continue using it The quality of printouts will degrade if the printer continues to be used See also Machine Life on page 357 092 651 Turn off the printer and then on If this does not solve the...

Page 432: ...ine Services on page 469 117 349 Turn off the printer and then on If this does not solve the problem contact the Fuji Xerox local representative office or an authorized dealer See also Online Services...

Page 433: ...When you call for printer service be prepared to describe the problem you are experiencing or the error message on the LCD panel You need to know the model of your printer and serial number See the l...

Page 434: ...This section includes LCD Panel Messages on page 434 SimpleMonitor Alerts on page 435 Obtaining the Product Information on page 436 Fuji Xerox provides several automatic diagnostic tools to help you p...

Page 435: ...ssages The LCD panel provides you with information and troubleshooting help When an error or warning condition occurs the LCD panel displays a message informing you of the problem See also Understandi...

Page 436: ...is included on the Software Pack CD ROM It automatically checks the printer status when you send a print job If the printer is unable to print your job the SimpleMonitor automatically displays an aler...

Page 437: ...oad an appropriate print driver NOTE The URL of the driver download service page is as follows http www fujixeroxprinters com For the latest information about the print driver features refer to the He...

Page 438: ...problems that may arise from the use of the Non Genuine Mode are not covered by our quality guarantee The continuous use of the Non Genuine Mode can also cause the printer to break down and any repai...

Page 439: ...displayed on the LCD panel 1 Press the System button 2 Select Admin Menu and then press the button 3 Select Maintenance and then press the button 4 Select Non Genuine Mode and then press the button 5...

Page 440: ...ow to select a printer appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Uti...

Page 441: ...Troubleshooting 440...

Page 442: ...ng the Printer on page 442 Replacing the Toner Cartridge on page 446 Ordering Supplies on page 452 Storing Consumables on page 456 Managing the Printer on page 457 Conserving Supplies on page 461 Chec...

Page 443: ...443 Cleaning the ADF Feed Roller DocuPrint M215 fw Only on page 445 WARNING When cleaning this product use the designated cleaning materials exclusive to it Other cleaning materials may result in poor...

Page 444: ...ipe the surface of the document glass and ADF glass until they are clean and dry For the DocuPrint M215 b wipe the surface of the document glass until it is clean and dry Available only on the DocuPri...

Page 445: ...Maintenance 444 5 Close the document cover...

Page 446: ...Open the ADF cover 2 Wipe the ADF feed roller with a dry soft lint free cloth or paper towel until it is clean If the ADF feed roller is soiled with ink stains paper from the ADF may also be soiled In...

Page 447: ...e Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Fuji Xerox representative for its disposal...

Page 448: ...toner cartridges The remaining toner may spill We recommend you to use up the toner cartridges within one year after removing them from the packaging Message Remaining Page Yield Printer Status and Ac...

Page 449: ...few sheets of paper on the floor or table where the removed toner cartridge is placed 4 Turn the toner cartridge counterclockwise to unlock 5 Pull the toner cartridge out IMPORTANT Do not touch the s...

Page 450: ...449 Maintenance 6 Place the toner cartridge slowly on the sheets of paper spread in step 3...

Page 451: ...r evenly NOTE Handle the toner cartridge carefully to avoid spilling of the toner 2 Adjust the toner cartridge to the cartridge holder and then turn it clockwise to align to the lock mark IMPORTANT Be...

Page 452: ...Pack the removed toner cartridge in the box in which the installed toner cartridge was packed up 5 Take care not to contact with the spilled toner and remove the sheets of paper spread under the remov...

Page 453: ...s section includes Consumables on page 453 When to Order a Toner Cartridge on page 454 Recycling Supplies on page 455 The toner cartridge needs to be ordered occasionally The toner cartridge includes...

Page 454: ...estimates and vary depending on conditions such as the content being printed paper size paper type the printer s operating environment initializing process done when you turn on or off the printer and...

Page 455: ...ust be replaced To order a toner cartridge contact the Fuji Xerox local representative office or an authorized dealer IMPORTANT This printer is designed to provide the most stable performance and prin...

Page 456: ...Xerox reuses returned toner cartridges or toner containers and drums photoreceptors to make recycle parts recycle materials or energy recovery Proper disposal is required for toner cartridges no longe...

Page 457: ...you need to use them Do not store consumables in Temperatures greater than 40 C 140 F An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long perio...

Page 458: ...ncludes Checking or Managing the Printer with CentreWare Internet Services DocuPrint M215 fw Only on page 458 Checking Printer Status with SimpleMonitor Windows Only on page 459 Checking Printer Statu...

Page 459: ...a local printer you cannot use CentreWare Internet Services For details about checking the status of a local printer refer to Checking Printer Status with SimpleMonitor Windows Only on page 459 Starti...

Page 460: ...k the icon and select Printer Selection If the SimpleMonitor icon is not displayed on the taskbar open SimpleMonitor from the start menu The following procedure uses Microsoft Windows 7 as an example...

Page 461: ...boot For details about each item refer to the Help on CentreWare Internet Services Item Item to be configured Description General Setup StatusMessenger Recipient s E mail Address Set the e mail addres...

Page 462: ...ure is used the image quality will be lower than when it is not used Print media Multiple Up in the Layout tab of the print driver The printer prints two or more pages on one side of a sheet The avail...

Page 463: ...unted as two During 2 sided printing if an error occurs after one side is printed properly it is counted as one When doing 2 sided printing a blank page may be inserted automatically depending on the...

Page 464: ...ct the power cord interface cable and any other cables For the DocuPrint M215 b disconnect the power cord and the USB cable and go to step 4 3 Remove any paper in the document output tray 4 Remove any...

Page 465: ...y paper in the priority sheet inserter PSI or multipurpose feeder MPF Keep the paper wrapped and away from humidity and dirt 6 Remove the paper cover 7 Slide the slide bar and the length guide backwar...

Page 466: ...the front cover 9 Lift the printer and move it gently NOTE If the printer is to be moved over a long distance the toner cartridge should be removed to prevent toner from spilling and the printer shoul...

Page 467: ...Maintenance 466...

Page 468: ...467 Contacting Fuji Xerox 12 Contacting Fuji Xerox This chapter includes Technical Support on page 468 Online Services on page 469...

Page 469: ...propriate assistance to Telephone Support personnel to resolve issues such as restoration of the operating system software program and drivers to their default configuration and settings verification...

Page 470: ...egistering your details on our website at http www fujixerox com support docuprint Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer problems...

Page 471: ...Contacting Fuji Xerox 470...

Page 472: ...384 Clearing paper jam From ADF 387 From back of the printer 392 From center output tray 394 From front of the printer 391 Clock Mode 281 Clock Settings 352 Coding Method 38 Collated 216 362 Color 36...

Page 473: ...color mode 269 Initialize NVM 356 Installing a toner cartridge 450 Internet Services 343 Interval Timer 328 346 J Jam 397 Job History 335 Job Status button LED 47 Job Time Out 352 Junk Fax Filter 328...

Page 474: ...Guides 43 44 161 Parts name 42 PDL 35 Peer to peer 130 Phone Book 337 Phone Connector 45 71 Phone Number 329 Plain 354 355 Point and Print 126 Port 9100 343 Postcard 355 Power Connector 45 Power Cons...

Page 475: ...ing a fax manually 290 Service Lock 358 Setting copy options 209 Setting the printer ID 279 Setting the time and date 280 Setting your region 278 Sharpness 219 363 366 SimpleMonitor Alerts 435 Slide B...

Page 476: ...475 Index Ethernet 338 Initialize NVM 344 Protocol 343 Wireless Setup 339 Wireless Status 338 WPS 341 Y Your Fax Number 347...

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Fuji Xerox DocuPrint M215 fw, User Manual

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