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6.1 Warranty Claims
6.1.1 Warranty Claims Procedure
This document describes the warranty cost recognition policy for the Robomower from
January 01, 2004 and beyond. It contains guidelines and explanations for filling and reporting the
Warranty claim forms by Friendly authorized distributors to Friendly Robotics and the approval
procedure of the claims by Friendly Robotics.
6.1.1.1 Claim submission procedure
The complete process, starting with a customer complaint and ending with a credit from
Friendly, is illustrated in the flowchart below:
Friendly Robotics
Examines validity of claims and
approves or disapproves the
claims
Distributor
Summarizes Claims on
Distributor Guarantee Claim
Form, and submits this to
Friendly Robotics
Dealer
Solves / Repairs problem, fills in
Dealer Guarantee Claim Form
Customer
Robomower has a problem – call
the customer support / Dealer
Summary of Contents for robomower RL1000
Page 11: ...1 8 1 2 2 Base top view 41 42 28 25 44 21 27 40 43 17 22 10 5 18 20 8...
Page 12: ...1 9 1 2 3 Cover top view 45 3 46 2 4 105 7 10 9 6 47 9...
Page 13: ...1 2 4 Charging Station 10 53 30 48 29 31 54 122 123 29 32 48 49 50 127 51 52 1 10...
Page 14: ...1 2 5 Gear Case 5 5 42 21 44 57 56 58 22 23 59 61 60 1 11...
Page 17: ...1 14 1 2 8 Perimeter Switch 73 74 75 76 77 1 2 9 Bumpers 78 10 79 5...
Page 18: ...15 1 2 10 Front Wheel 83 82 81 80 11 1...
Page 25: ...1 5 Wiring layout 1 22 1 5 1 Robomow schematic wiring diagram 109...
