F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

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CHAPTER D 389
Troubleshooting
Q. The Received Packages page states that a virus definition
database update is “Installed”, but there are no new files in the
Anti-Virus directory. Why?
A. After downloading the update and placing it into a communication
directory, F-Secure Content Scanner Server does not immediately
retrieve the files from there. The delay depends on the polling interval
of F-Secure Management Agent, with a default interval of 10 minutes
the delay can be up to 20-30 minutes.
In a stand-alone installation, make sure F-Secure Automatic Update
Agent is installed in Stand-alone mode. Open the
Settings page in
F-Secure Automatic Update Agent window. The Change button
should be disabled.
With centrally managed installations, check that you have enabled
“Poll Automatically” for Virus Definitions Updates in F-Secure Policy
Manager Server. Open the
Settings page in the F-Secure Automatic
Update Agent window and check that you have selected the correct
communication directory as the destination for the updates. If you are
not sure, try downloading
Latest.zip from
http://www.F-Secure.com/download-purchase/updates.shtml , and
import it to F-Secure Policy Manager Console. If the update succeeds
this way, but not with F-Secure Automatic Update Agent, and the
Received Packages page states that an update is “Installed”, the
F-Secure Automatic Update Agent is most probably configured to
place the updates in a wrong directory.
Q. The Installed Packages page states that a virus definition
database update fas “Failed” after I upgraded the product. What
should I do?
A. During the upgrade, F-Secure Automatic Update Agent retrieves the
latest virus definition update. If the previous version of the product
had the same version of the database installed already, F-Secure
Automatic Update Agent does not overwrite files and marks the
update as failed. The message disappears automatically during the
next virus database update.