F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

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CHAPTER D 375
Troubleshooting
D.1 Overview
If you have a problem that is not covered in here, see “ Technical Support ” ,
392 .
D.2 Starting and Stopping
If you ever need to start or stop F-Secure Anti-Virus for Microsoft
Exchange, you can do it in the following ways:
„
Open the Services applet from the Administrative tools folder in
the Windows Control Panel and select F-Secure Anti-Virus for
Microsoft Exchange . To stop F-Secure Anti-Virus for Microsoft
Exchange, click Stop . To start the service, click Start .
„
Open the F-Secure Anti-Virus for Microsoft Exchange Web
Console and select the
F-Secure Anti-Virus for Microsoft
Exchange tab. Select the Summary page and click Start to
activate F-Secure Anti-Virus for Microsoft Exchange. Click Stop
to stop it.
„
From the command line - enter
NET STOP FSAVAG4MSE
to the
command line to stop the service, and
NET START FSAVAG4MSE
to
start the service.
D.3 Viewing the Log File
F-Secure Anti-Virus for Microsoft Exchange uses the log file Logfile.log
that is maintained by F-Secure Management Agent and contains all alerts
generated by F-Secure components installed on the host.
Logfile.log can
be found on all hosts running F-Secure Management Agent. You can view
the
Logfile.log with any text editor, for example Windows Notepad. Open
the logfile.log from F-Secure Settings and Statistics / F-Secure
Management Agent properties / Show log file, or from the Home page of
F-Secure Anti-Virus for Microsoft Exchange Web Console by clicking
Show F-Secure Log .