F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

Page: 383 / 397

CHAPTER D 383
Troubleshooting
Q. I am trying to change Primary and Backup Content Scanner
Servers settings through F-Secure Policy Manager Console, but
the changes did not affect F-Secure Anti-Virus for Microsoft
Exchange. Why?
A. Primary and Backup Content Scanner Servers settings are initially
configured during the installation of F-Secure Anti-Virus for Microsoft
Exchange and can thus be viewed on the
Status tab of F-Secure
Policy Manager Console. To override the settings made by the setup
program, select the
Final check box when changing this setting in
F-Secure Policy Manager Console for the first time. This also applies
to the Port and Quarantine storage settings of F-Secure Anti-Virus for
Microsoft Exchange and to the Working directory and Quarantine
storage settings of F-Secure Content Scanner Server.
Q. A message has an attachment with a file extension that should
be stripped. Why the attachment was not stripped?
A. F-Secure Anti-Virus for Microsoft Exchange does not strip
attachments with a size of 0 Kb, as they cannot contain any malicious
code.
Q. I have a Public Folder that is excluded from the virus scan, but
some messages are scanned and disinfected before they arrive
to the excluded Public Folder. Why?
A. If you send a message from a MAPI client, the message goes to the
Outbox folder before it is sent to the Public Folder. The message is
scanned when it is in the Outbox folder according to the processing
settings for this mailbox. When the message arrives in the Public
Folder, it is scanned according to the Public Folder processing
settings. Thus, messages sent with SMTP are not scanned in
excluded Public Folders.