F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

Page: 387 / 397

CHAPTER D 387
Troubleshooting
Q. How can I verify that updating the virus and spam definition
databases really works?
A. First, open the F-Secure Automatic Update Agent window from
F-Secure Settings and Statistics and select the Received Packages
tab. If a virus definitions database update has been downloaded, you
should see something like “F-Secure Anti-Virus Update 2004-06-09”
under
Title .
Check the Last Result column. If the update has been successfully
placed into the destination directory, the Latest Result displays
Installed . If the Latest Result is Not installed , the update has been
downloaded but the F-Secure Automatic Update Agent could not
copy it into the destination directory. The F-Secure Automatic Update
Agent tries to copy it there again in one minute intervals. Click
Package Properties to see the error message.
If the Last Result value is Installed , check the date and time in the
First Installed column at the bottom of the Received Packages page.
Then, open Windows Explorer and select the F-Secure Anti-Virus
folder, select
Details from the View menu, and click the Modified
column title above the file list to display the files sorted by date and
time. The F-Secure Anti-Virus folder should have files (with filename
extensions
.def , .avc , .set or .dat ) which have the same date and time
as the First Installed column.