F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

Page: 377 / 397

CHAPTER D 377
Troubleshooting
If you get the cursor blinking in the upper left corner, it means that the
connection has been established and F-Secure Content Scanner
Server can accept incoming connections.
If you get "Connection to the host lost" or other error message or if the
cursor does not go to the upper left corner, it means that the
connection attempt was unsuccessful.
If your connection attempt was unsuccessful, (1) make sure that
F-Secure Content Scanner Server is up and running, and (2) check
the physical connection between F-Secure Anti-Virus for Microsoft
Exchange and F-Secure Content Scanner Server.
The connection must be direct (without firewalls or scanners in
between) and at least 100 Mbps fast. If the computer running
F-Secure Anti-Virus for Microsoft Exchange has two or more network
interfaces (including dial-up modem connection), make sure that all
files forwarded to F-Secure Content Scanner Server use the right
network interface. Edit the routing table if needed.
Checking F-Secure Content Scanner Server
Problem:
When the F-Secure Anti-Virus for Microsoft Exchange tries to send an
attachment to F-Secure Content Scanner Server, the attachment is not
scanned and the e-mail does not reach the recipient.
Solution:
The problem is that F-Secure Anti-Virus for Microsoft Exchange is unable
to contact F-Secure Content Scanner Server(s).
There are several possible causes for this:
1. Incorrect keycode might have been used when installing F-Secure
Content Scanner Server. When installing F-Secure Content Scanner
Server you should use the keycode for F-Secure Anti-Virus for
Microsoft Exchange, and not the keycode for F-Secure Content