F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -, Administrator'S Manual

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Q. The Received Packages page states that a virus definition
database update is “Not installed”. What should I do?
A. Click on the package title and then Package Properties to view the
error message.
Unable to locate
anti-virus database
update directory The directory does not exist, the
communication directory is corrupted, or
your client is in Standard mode and the
update directory is in a network drive. Open
the Settings page in the F-Secure Automatic
Update Agent window and click
Change to
select the destination directory again.
Not enough free disk
space The drive of the destination directory is full.
Free some disk space.
Could not create
temporary directory Check that the current user has appropriate
access rights to the destination directory.
Note that if the destination is a
communication directory, the same rights are
also required for its subdirectories. If the
destination is the “Other” subdirectory, the
same rights are required for its parent
directory.
Could not switch
database update
directory to a new one Another application has a file open in the
destination directory, so it cannot be deleted.
This can occasionally happen if multiple
hosts are retrieving the update at the same
time. The client will retry in one minute
intervals, so wait and see if the result
changes to “Installed”.
If the update is still uninstalled, close all
applications on the computer where the
destination directory is, or reboot it. If the
client is in NT application mode, see the
explanation above for “Could not create
temporary directory”.