Alerts
135
Managing Alerts
Closing service tickets
DL3D appliance users with the Administrator privilege can close
service tickets.
Use this procedure to close a service ticket.
Note:
You can analyze a service ticket after it has been closed. The section
“Modifying service tickets” on page 133
, gives you more information.
1. Open and view a service ticket.
The section
“Viewing service
tickets” on page 132
gives you more information.
2. Click Analysis.
3. The Ticket Analysis screen appears.
4. Check the Close Ticket box.
5. Click Apply to close the service ticket.
• If
Success
is displayed in the Progress Window, the service
ticket was successfully closed.
• If
Failure
is displayed in the Progress Window, the service
ticket was not closed. To view the troubleshooting procedures,
click View Recommended Actions. To view the error details,
click Error Log for information on why the ticket was not
closed.
Summary of Contents for DL3D 1500
Page 10: ...EMC DL3D 1500 and DL3D 3000 Administrator s Guide 10 Contents...
Page 12: ...EMC DL3D 1500 and DL3D 3000 Administrator s Guide 12 Tables...
Page 18: ...18 EMC DL3D 1500 and DL3D 3000 Administrator s Guide Preface...
Page 34: ...34 EMC DL3D 1500 and DL3D 3000 Administrator s Guide DL3D 1500 and DL3D 3000 Remote Management...
Page 54: ...54 EMC DL3D 1500 and DL3D 3000 Administrator s Guide Configuring DL3D 1500 3000...
Page 125: ...System 125 Viewing Status Figure 17 Disk Usage page...
Page 136: ...136 EMC DL3D 1500 and DL3D 3000 Administrator s Guide Managing Alerts...
Page 220: ...220 EMC DL3D 1500 and 3000 Administrator s Guide Veritas NetBackup OST and LSU Configuration...
Page 234: ...234 EMC DL3D 1500 and DL3D 3000 Administrator s Guide Glossary...
Page 238: ...EMC DL3D 1500 and DL3D 3000 Administrator Guide 238 Index...