EDNord Magicolor 3300, User Manual

Page: 119 / 198

Solving Problems
111
Smudges
or shad-
ows occur
around
images with
dense black
printing. The media is too dry. Remove the dry media and replace it with
new media. Store media wrapped and in a
relative humidity of at least 30%.
The transfer roller or
fuser unit may be
misinstalled or
defective. Confirm the proper installation of the items,
and check them for damage. If necessary,
replace them.
Unsupported media is
being used. Use KONICA MINOLTA-approved media.
See “What media types are supported?” on
page 23. Check printer.konicaminolta.net/
support (click on Answer Base) for currently
approved media.
Entire sheet
is printed in
black or
color. The imaging unit is old
or damaged. Remove the imaging unit and check for dam-
age. If necessary, replace it.
The printer is con-
nected to an outlet with
a voltage or frequency
that does not match the
printer
specifications. Use a power source with the proper
specifications.
The image
comes off
when
rubbed. The media is moist
from humidity. Remove the moist media and replace it with
new, dry media.
Unsupported media is
being used. Use KONICA MINOLTA-approved media.
See “What media types are supported?” on
page 23. Check printer.konicaminolta.net/
support (click on Answer Base) for currently
approved media.
The media type may be
incorrectly set. Envelopes, glossy stock (set as Thick 2 or
Thick 3), labels, and thick stock have to be
set in one of the Thick Stock modes.
Symptom Cause Solution
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