Eaton Network-M3, User Manual

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Action not allowed in Control/Schedule/Power outage policy
Troubleshooting – 288
8 Troubleshooting
8.1 Action not allowed in Control/Schedule/Power outage policy
8.1.1 Symptom
Below message is displayed when you access the Control, Schedule or Power outage policy page.
This action is not allowed by the UPS.
To enable it, please refer to the user manual of the UPS and its instructions on how to configure the UPS settings and allow remote
commands.
8.1.2 Possible Cause
1- Remote commands are not allowed due to the UPS configuration (see the action below)
2- The UPS does not support remote commands.
8.1.3 Action
Refer to the UPS user manual and its instruction on how to configure the UPS settings and allow remote commands.
Example: UPS menu Settings>>>ON/OFF settings>>>Remote command>>>Enable.
8.2 Card wrong timestamp leads to "Full acquisition has failed"
error message on Software
8.2.1 Symptoms:
IPP/IPM shows the error message "The full data acquisition has failed" even if the credentials are correct.
8.2.2 Possible cause:
The Network module timestamp is not correct.
Probably the MQTT certificate is not valid at Network module date.
8.2.3 Action:
Set the right date, time and timezone. If possible, use a NTP server, refer to Contextual help>>>Settings>>>General>>>System
details>>>Time & date settings section.
8.3 Client server is not restarting
8.3.1 Symptom
Utility power has been restored, the UPS and its load segments are powered on, but the Client server does not restart.
8.3.2 Possible Cause
The “Automatic Power ON” server setup setting might be disabled.