Eaton Network-M3, User Manual, Page: 22 / 294

Login page
Contextual help of the web interface – 22
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3.1.1.3 3. Accept license agreement
On the next step, License Agreement is displayed.
Read and accept the agreement to continue.
3.1.2 Troubleshooting
How do I log in if I forgot my password?
Action
Ask your administrator for password initialization.
If you are the main administrator, your password can be reset manually by following steps described in the Servicing
the Network Management Module>>>Recovering main administrator password .
Web user interface is not up to date after a FW upgrade
Symptom
After an upgrade:
The Web interface is not up to date
New features of the new FW are not displayed
An infinite spinner is displayed on a tile
Possible causes
The browser is displaying the Web interface through the cache that contains previous FW data.
Action
Empty the cache of your browser using F5 or CTRL+F5.
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Accounts with identical names
When an user attempt to log with a user name that exist both locally & remotely, then only the local account can
successfully be logged in by default.
Two options for the remote user to successfully log in
You can use a prefix to access the remote account. For example ldap\johndoe or radius\johndoe depending
on the remote configuration you set in the card.
Change the user name of the local account