Digital Equipment AlphaServer 2000, Owner'S Manual, Page: 144 / 196

Reporting Problems to Digital Services
Reporting Problems to Digital Services
Pre-Call
Checklist If you are unable to locate the system problem in the previous
sections of this chapter, or the actions suggested could not
resolve the problem, contact the nearest Digital support center.
Before calling to report a problem, complete these steps.
1. Locate the part and serial numbers, printed on the label at
the rear of your system. Record these numbers on a copy of
the Problem Worksheet in this chapter.
The support center will need this information when you call.
2. Fill in the ‘‘Status of the System’’ information on the
worksheet.
3. Note the problem, possible causes if you know them, and
solutions suggested in the previous sections. Also indicate
what actions (if any) you have already taken to try to correct
the problem.
4. Be prepared to read information from the screen and to enter
commands at the keyboard while you talk to the support
center representative.
Digital Support
Center Contact
Numbers
Table 4–4 lists the telephone numbers for contacting your Digital
support center.
If a Digital Services number for your area is not listed in
Table 4–4, contact your local Digital office for assistance.
4–6 Troubleshooting the System