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Troubleshooting the System

Introduction

This chapter provides troubleshooting information.

In This Chapter

This chapter covers the following information:

•

Before You Begin

•

Task Overview

•

Determining Type of Problem

•

Reporting Problems to Digital Services

•

Power Problems

•

Problems Getting to Console Mode

•

Interpreting the Operator Control Panel Power-Up Display

•

Console Reported Problems

•

Mass Storage Problems Indicated at Power-Up

•

PCI Bus Problems Indicated at Power-Up

•

EISA Bus Problems Indicated at Power-Up

•

Boot Problems

•

Operating System Reported Problems

•

Problems with RAID Devices

Troubleshooting the System

4–1

Summary of Contents for AlphaServer 2000

Page 1: ...AlphaServer 2000 Owner s Guide Order Number EK 400MP OP A01 Digital Equipment Corporation Maynard Massachusetts...

Page 2: ...orageWorks VAX VT the AlphaGeneration logo and the DIGITAL logo OSF 1 is a registered trademark of Open Software Foundation Inc PostScript is a registered trademark of Adobe Systems Inc Microsoft Wind...

Page 3: ...6 3 45 Operating lightly loaded 6 4 45 Idle fully loaded 6 4 45 Operating fully loaded 6 5 45 Current values for specific configurations are available from Digital representatives 1 B 10 dBA Schallemi...

Page 4: ......

Page 5: ...ower Cords 1 9 Moving the System 1 10 Repositioning the System 1 10 Opening the System Door 1 11 Turning the System On 1 12 Overview 1 12 Checking System Settings 1 13 Powering Up the System 1 14 Disp...

Page 6: ...rating Storage Devices 1 37 Operating a CD ROM Drive 1 38 CD ROM Drive Description 1 38 Caddyless Drive 1 38 Drive with Caddy 1 40 Inserting and Removing a Compact Disc 1 42 Operating a DAT Tape Drive...

Page 7: ...Options 3 4 Access from the Internet 3 4 Access from CompuServe 3 4 Digital Systems and Options Catalog 3 4 Verifying System Configuration 3 5 Before You Begin 3 5 Firmware Menu Options for Microsoft...

Page 8: ...7 Guidelines for Systems with SWXCR Ex Controller 3 49 Power Supply Configurations 3 50 Power Supply Modes 3 51 Power Requirements 3 53 Power Ordering Guidelines 3 54 4 Troubleshooting the System Intr...

Page 9: ...ure 1 5 1 2 System Dimensions and Service Area 1 6 1 3 Power Requirements 1 8 1 4 Leveler Feet 1 10 1 5 System Keys 1 11 1 6 Powered Down System Settings 1 13 1 7 Power Up the System 1 15 1 8 Turning...

Page 10: ...Disk Drives 3 47 3 9 Preferred SCSI Cable Routing with SWXCR Controller 3 48 3 10 Power Supply Configurations 3 50 3 11 I O Backplane Jumpers 3 52 3 12 Current Share Cable Connection 3 53 Tables 1 1...

Page 11: ...7 Interpreting Operator Control Panel Power Up Display 4 14 4 8 Troubleshooting Console Reported Problems 4 15 4 9 Troubleshooting Fixed Media Problems 4 21 4 10 Troubleshooting Removable Media Proble...

Page 12: ......

Page 13: ...navigate electronic version of the information in this owner s guide and the information in the AlphaServer 2000 2100 Firmware Reference Guide You can install Fast Track on any personal computer or la...

Page 14: ...u to refer to your operating system documentation Have your operating system documentation available for use with this guide You will need to become familiar with the console firmware interfaces that...

Page 15: ...uppercase or lowercase Warning Warnings contain information to prevent personal injury Caution Cautions provide information to prevent damage to equipment or software In command format descriptions b...

Page 16: ...become extremely hot This symbol indicates a potential hazard of which you should be aware To Find More Information The Information Map on the following page indicates sources of information for vari...

Page 17: ...Manual AA PV6XB TE DEC OSF 1 Installation Guide AA PSZDD TE AlphaServer 2000 2100 Service Guide EK KN450 SV B01 AlphaServer 2000 Illustrated Parts Breakdown EK 400MP IP DSSI VMScluster Installation a...

Page 18: ......

Page 19: ...ur operating system documentation Have your operating system documentation available for use with this guide You need to become familiar with the console firmware interfaces that facilitate interactio...

Page 20: ...covers the following information System Features Environmental and Power Requirements Turning the System On Powering Down the System Invoking Console Mode Network Options Connecting to Peripherals Op...

Page 21: ...l purpose commercial high performance application and database and PC LAN server The AlphaServer 2000 is a small deskside pedestal system designed for the office environment where aesthetics and physi...

Page 22: ...an be configured in the BA720 pedestal enclosure providing many independent disks that can be configured in stripe sets shadow sets or RAID sets to optimize performance according to customer requireme...

Page 23: ...lot 4 PCI 2 PCI Bus 32 bit PCI Bridge I O Backplane EISA Bus Speaker SCSI SCSI System Bus 128 bit PCI 1 PCI 0 COM2 SCSI COM1 Serial EISA 1 EISA 2 EISA 3 EISA 4 EISA 5 EISA 6 EISA 7 M A 0 0 0 6 0 Expan...

Page 24: ...mensions Environmental Specifications Power Requirements Power Cord Numbers Moving the System System Dimensions Figure 1 2 shows the system dimensions and the clearance area necessary for service acce...

Page 25: ...idity noncondensing 20 80 Maximum heat dissipation Single power supply 2390 Btu hr Dual power supply 4097 Btu hr Minimum operating clearance Front 75 cm 29 5 in Rear 15 cm 5 9 in Maximum operating alt...

Page 26: ...wer requirements for each power supply Voltage selection is not required This equipment automatically senses the voltage and adjusts accordingly Warning Plug this equipment into a properly grounded po...

Page 27: ...system To order call 1 800 DIGITAL U S A and Canada or your authorized Digital distributor Table 1 3 Power Cord Order Numbers Country Power Cord BN Number Digital Number U S Japan Canada BN09A 1K 17...

Page 28: ...to which they are exposed in performing a task To take measures to minimize danger to themselves and other persons Repositioning the System To reposition the system within the same environment raise t...

Page 29: ...tem Door The key used to lock and unlock the front door arrived with your system shipment packaged with the system installation card The key lock on the front door of the system is shown in Figure 1 5...

Page 30: ...On Overview Turn on the system in the sequence shown below and described in the following sections 1 Check System Settings 2 Power Up the System 3 Check Power Up Display 4 Perform Pre Boot Tasks 5 Bo...

Page 31: ...ng System Settings When the system is off the DC On Off button is off O and the Halt button should be in the out position see Figure 1 6 DC On Off Halt Reset Figure 1 6 Powered Down System Settings MA...

Page 32: ...ower Up Information Power up information is typically displayed on the system s console terminal The console terminal may be either a graphics terminal or a serial terminal connected through the COM1...

Page 33: ...Turning the System On Figure 1 7 Power Up the System MA00016A 1 2 Basic Operation 1 15...

Page 34: ...following message for several seconds starting console When the system has completed self tests the message Model x xxx is displayed where x represents the CPU variant and xxx represents the system mo...

Page 35: ...e and slot number for the module that failed along with the test number that detected the error are also displayed Module types and or slot numbers CPU_nn CPU module 0 or 1 MEM_nn Memory module 0 or 1...

Page 36: ...ng hose 1 EISA slot 1 pkb ADP0001 slot 2 era DEC4220 slot 7 vga CPQ3011 probing hose 2 PCI initializing keyboard starting console on CPU 1 initialized idle PCB initializing idle process PID lowering I...

Page 37: ...lphaServer 2000 2100 Firmware Reference Guide for detailed information on the console firmware DEC OSF 1 or OpenVMS Console Prompt If you are going to boot DEC OSF 1 or OpenVMS the following console p...

Page 38: ...C console to the SRM console as follows 1 From the Boot menu select Supplementary menu 2 From the Supplementary menu select Set up the system 3 From the Setup menu select Switch to OpenVMS or OSF cons...

Page 39: ...e Reference Guide Operating system set os_type Console display device type set console Speed for Fast SCSI devices set pk 0_fast Boot device set bootdef_dev Boot flags set boot_osflags Change Default...

Page 40: ...RC menu item Display hardware configuration displays the system s hardware configuration including the ARC boot device names for devices installed in the system For more information about this menu op...

Page 41: ...e operating system at least once refer to Table 1 5 for possible next steps Table 1 5 Booting an Operating System for the First Time Condition Reference If you have not booted Factory Installed Softwa...

Page 42: ...several minutes the operating system login banner is displayed on your console terminal 2 Log in at the login prompt When the operating system prompt is displayed you can begin normal operation For in...

Page 43: ...nce Guide 2 Ensure that the default boot device has been set to the device from which you want the operating system to boot Enter show bootdef_dev to see whether your default boot device has already b...

Page 44: ...Turning Off DC Power To turn off your system 1 Shut down the operating system Refer to the shutdown procedure in your operating system documentation 2 After you shut down the operating system press th...

Page 45: ...down is required first turn off DC power as described in the previous section Next unplug AC power as shown in in Figure 1 9 Caution If two power supplies are present unplug the AC power cord for eac...

Page 46: ...he system while the operating system is not running Console Mode Console mode is the state in which the system and the console terminal operate under the control of the console firmware rather than th...

Page 47: ...d press Return The console prompt P00 is displayed Switching Between Operating Systems You can switch between the operating systems that you have installed on the AlphaServer 2000 system by following...

Page 48: ...oft Windows NT 1 Invoke the SRM console mode by shutting down the operating system using the proper software shutdown procedure 2 Insert the ECU diskette containing the configuration files for Microso...

Page 49: ...ing the ECU refer to Configuring EISA Options in Chapter 3 4 Remove the ECU diskette 5 Follow the operating system boot procedure for either DEC OSF 1 or OpenVMS Network Options Overview The AlphaServ...

Page 50: ...ct a serial or parallel printer modem or console terminal to your system through the serial and parallel ports at the rear of the system Figure 1 10 For information about connecting a specific device...

Page 51: ...1 10 Connecting Serial and Parallel Devices M A 0 0 0 6 7 1 2 3 Serial Port COM2 modem that connects to auxiliary console device Serial Port COM1 console terminal VTxxx or equivalent Parallel Port pri...

Page 52: ...ut connecting a specific terminal to your system refer to the documentation for that terminal Note The cable that connects to the rear of the VGA terminal has multiple plugs These plugs are either col...

Page 53: ...Baud H8571 J VGA VTxxx Note The optional H8571 J adapter connects a VT series terminal or equivalent If you did not order the adapter with your system call 1 800 DIGITAL U S A and Canada or your auth...

Page 54: ...ices Before operating mass storage devices Set up the device Typically you must set up a device before you can begin using it You set up a device while the operating system is running On DEC OSF 1 sys...

Page 55: ...evice area holds up to two 5 25 inch half height drives The illustration shows a CD ROM drive installed Diskette drive StorageWorks shelf holds up to eight 3 5 inch StorageWorks hard disk drives Opera...

Page 56: ...ROM drives a caddyless drive or one that must be used with a disc caddy Caution Handle a disc by its edges Do not touch the surface of a disc Fingerprints and dust can render the disc unreadable Cadd...

Page 57: ...Operating a CD ROM Drive Figure 1 13 Caddyless CD ROM Drive X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X M A 0 7 0 3 9 3 1 2 3 4 5 6 Basic Operation 1 39...

Page 58: ...th Caddy Figure 1 14 shows the components of a CD ROM drive with a disc caddy Headphone port Headphone volume control Disc caddy slot ID dimple Busy light Eject button Manual eject hole CD ROM caddy C...

Page 59: ...a CD ROM Drive Figure 1 14 CD ROM Drive with Caddy XXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXX XXXXXXXX XXXXXX XX XXXX XXXXXX XXXX XX XXXX XXXXXXXXXX XXXXXXXX XX XXXX MA068593 1 2 3 4 5 6 7 8 9 Basic Opera...

Page 60: ...ts part way 2 Using one finger gently pull the disc drawer far enough out so that you can insert the compact disc 3 Insert the disc into the drawer 4 Push the drawer back in The busy light comes on Wh...

Page 61: ...e disc drawer ejects part way 2 Using one finger gently pull the drawer out far enough so that you can remove the compact disc 3 Remove the compact disc 4 Push the drawer back in Figure 1 15 Inserting...

Page 62: ...Press firmly on both corners to close the caddy lid 6 Insert the caddy into the drive Push the caddy gently into the drive as far as it will go The caddy should be completely inside the drive when pro...

Page 63: ...ing a CD ROM Drive Figure 1 16 Inserting and Removing a CD ROM Caddy MA068 693 XXXXX XXX XXXXX XXX XXXXX X XX XXXX XXXXX X XXXX XX XXXX XXXXX XXXXX XXXXX XXX XX XXXX MA068693A 1 2 3 4 5 Basic Operatio...

Page 64: ...is lit there is already a tape in the drive Remove the tape from the drive before continuing See Removing a Tape 2 Set the write protect switch on the tape that you wish to insert to either the write...

Page 65: ...Operating a DAT Tape Drive 3 Remove the tape from the drive Figure 1 17 Inserting and Removing a Tape DAT 6 7 M A 0 6 8 3 9 3 A 5 1 2 3 4 Basic Operation 1 47...

Page 66: ...tected position Write protect switch write enabled position One diskette drive is located to the left of the removable media mass storage compartment Inserting a Diskette Insert a diskette into a disk...

Page 67: ...Operating a Diskette Drive Figure 1 18 Diskette Drive and Diskette 5 4 3 M A 0 6 8 7 9 3 1 2 Basic Operation 1 49...

Page 68: ...pe Inserting a QIC Tape Insert a QIC tape into a QIC tape drive as follows 1 Set the write protect switch on the tape to either the write protected or write enabled position 2 Insert the tape into the...

Page 69: ...are Components In This Chapter This chapter covers the following information Operator Control Panel System Front System Rear System Door and Cover System Module Locations Accessories Hardware Componen...

Page 70: ...em status messages during power up and diagnostics Use the display to check the results of system self tests A potentiometer allows you to adjust the contrast on the display For information about inte...

Page 71: ...rating system the Halt button must be in the out position To boot the Microsoft Windows NT operating system the Halt button must be in the out position and you must enter the arc command at the SRM co...

Page 72: ...by entering the continue command Reset Button Reset Pressing the Reset button resets the system The system stops all current processes initializes and performs startup self tests Press the Reset butto...

Page 73: ...wn in Figure 2 2 and identified in the numbered callouts Operator control panel Removable media drive area Diskette drive StorageWorks shelf Removable media drive access door Key lock Leveler feet Fig...

Page 74: ...ystem Rear System Rear Rear Components Rear components are shown in Figure 2 3 and identified in the numbered callouts Figure 2 3 System Rear 3 2 1 4 5 6 7 MA00074B 8 9 10 11 12 2 6 Hardware Component...

Page 75: ...lkhead expansion Warning The bulkhead expansion contains removable knockouts When you remove a knockout avoid touching the sharp edge that remains until you install an option bulkhead plate or a conne...

Page 76: ...tem Door and Cover To gain access to system components remove the system door and then remove the system cover Door Removal Remove the system door as shown in Figure 2 4 Figure 2 4 Door Removal MA0007...

Page 77: ...shown in Figure 2 5 Caution Do not remove the cover when the system is running If you do the system will power down and you may lose data Before removing the system cover 1 Perform an orderly shutdown...

Page 78: ...System Door and Cover Figure 2 5 Cover Removal MA00076 2 10 Hardware Components...

Page 79: ...holds the system backplane which supports Up to two CPU modules Up to two memory modules An expansion I O module which occupies a memory slot and supports two 32 bit or 64 bit PCI options The upper ca...

Page 80: ...u do the system will power down and you may lose data Before removing the system cover 1 Perform an orderly shutdown of the operating system 2 Turn off DC power by pressing the DC On Off button to the...

Page 81: ...System Module Locations Figure 2 6 System Module Locations 2 3 1 M A 0 0 0 7 7 System bus slots EISA slots PCI slots Hardware Components 2 13...

Page 82: ...em Internal SCSI terminator Terminates the SCSI bus internally Mouse Provides point and click navigation on VGA terminals and other graphics terminals Primary power cord Connects AC power to the power...

Page 83: ...Accessories Figure 2 7 Accessories 1 2 3 4 5 6 7 8 9 10 MA00010B Note Items marked with an asterisk are optional They come in the accessories kit if you ordered them Hardware Components 2 15...

Page 84: ......

Page 85: ...This chapter covers the following information Upgrade Overview Verifying System Configuration Supported Options Configuring System Options System bus EISA bus ISA bus PCI bus SCSI buses Power Supply C...

Page 86: ...ces by entering the show config command at the P00 console prompt Refer to Verifying System Configuration in this chapter for more information If you are running Microsoft Windows NT obtain a list of...

Page 87: ...ty devices are devices purchased from vendors other than Digital Before attempting to connect third party devices or install third party devices inside your system unit check with the third party vend...

Page 88: ...ompuServe CompuServe subscribers can access the list of supported options from the DEC4WNT forum Library 4 Hardware Support The file name is OPTS21 TXT Digital Systems and Options Catalog You can obta...

Page 89: ...RC boot device names for devices installed in the system The Set default environment variables item on the Setup menu allows you to select values for ARC firmware environment variables The next sectio...

Page 90: ...a 0 disk 0 fdisk 0 Removable multi 0 serial 0 multi 0 serial 1 scsi 0 disk 0 rdisk 0 1 Partition DEC RZ26L C DEC440C scsi 0 cdrom 5 fdisk 0 Removable DEC RRD43 C DEC 0064 Press any key to continue Wed...

Page 91: ...1 SCSI 0 2 0 8086 482 3 EISA bridge 0 7 0 1011 2 23 Ethernet 1 0 0 1011 2 21 Ethernet 1 1 0 1000 1 2 SCSI 1 2 0 1077 1020 1 SCSI 1 3 0 1077 1020 1 SCSI 2 0 0 1011 2 23 Ethernet 2 1 0 1011 2 23 Ethern...

Page 92: ...and the serial line ports eisa 0 video 0 monitor 0 eisa 0 disk 0 fdisk 0 The eisa devices are provided by devices on the EISA bus These devices include the monitor and the floppy drive scsi 0 disk 0...

Page 93: ...following Example 3 2 Creating a User Defined Environment Variable Use Arrow keys to select a variable ESC to exit Name Value Environment variables CONSOLEIN multi key keyboard console CONSOLEOUT eis...

Page 94: ...t value is eisa disk fdisk FLOPPY The capacity of the default diskette drive either 1 1 2 MB 2 1 44 MB or 3 2 88 MB FLOPPY2 The capacity of an optional second diskette drive either N not installed 1 2...

Page 95: ...n Chapter 1 Switch back to the ARC console before booting the Microsoft Windows NT operating system Firmware Console Commands for DEC OSF 1 and OpenVMS The following SRM console commands are used to v...

Page 96: ...results of power up tests P pass or F fail Hose 0 32 bit PCI Slot 1 SCSI controller on I O backplane along with storage drives on the bus Slot 2 EISA to PCI bridge chip Slots 3 5 Reserved Slots 6 8 Co...

Page 97: ...tm 21064 3 CPU 1 P B2020 AA DECchip tm 21064 3 Memory 0 P B2023 AA 128 MB Memory 1 P B2023 AA 64 MB I O B2111 AA dva0 0 0 0 1 RX26 Hose 0 PCI slot 1 NCR 53C810 pka0 7 0 1 0 SCSI Bus ID 7 dka0 0 0 1 0...

Page 98: ...K SCSI port DK SCSI disk MK SCSI tape PU DSSI port DU DSSI disk MU DSSI tape Adapter ID One letter adapter designator A B C Device Unit Number Unique device unit number SCSI unit numbers are forced to...

Page 99: ...1 DKB100 RZ28 435E dva0 0 0 0 1 DVA0 RX26 era0 0 0 2 1 ERA0 08 00 2B 39 02 15 pka0 7 0 1 0 PKA0 SCSI Bus ID 7 pkb0 7 0 1 1 PKB0 SCSI Bus ID 7 G 2 P00 Console device name Operating system device name F...

Page 100: ...Size Base Addr Intlv Mode Intlv Unit Status 0 128MB 00000000 1 Way 0 Passed Total Bad Pages 0 P00 Module slot number Size of memory module Base or starting address of memory module Interleave mode num...

Page 101: ...Arguments envar The name of the environment variable to be modified value The value that is assigned to the environment variable This may be an ASCII string Options default Restores variable to its de...

Page 102: ...e system Figure 3 2 shows the location of the system bus and system bus options To access the system bus options remove the system cover Refer to Figure 2 5 and the accompanying text before removing t...

Page 103: ...Options Figure 3 2 System Bus Option Locations EISA1 EISA2 EISA3 EISA4 EISA5 EISA6 EISA7 PCI0 PCI1 PCI2 M A 0 0 0 7 8 2 1 Expansion I O MEM0 CPU0 CPU1 3 MEM1 PCI Bus EISA Bus System Bus Options and Up...

Page 104: ...system is configured with one CPU or with two CPUs All systems must have a CPU module installed in system bus slot 2 CPU 0 Systems with two CPUs require a second power supply Warning Before installing...

Page 105: ...9 MEM0 CPU0 Expansion I O MEM0 CPU0 MEM0 CPU0 Expansion I O MEM0 CPU0 CPU1 CPU1 1 2 MEM0 CPU0 MEM0 CPU0 CPU1 MEM1 MEM1 Warning System bus modules have parts that operate at high temperatures Wait two...

Page 106: ...70 nanoseconds or faster Caution The maximum height SIMM that will fit in the AlphaServer 2000 system is 1 1 inches Be sure to make a note of this requirement before you purchase SIMMs for your system...

Page 107: ...all 1 800 DIGITAL U S A and Canada or your authorized Digital distributor to order additional memory For example to upgrade to 256 megabytes in small increments order five MS452 UA add on packages plu...

Page 108: ...ted module with 16 megabyte SIMMs Warning Before installing a memory module turn off all power to the system both AC and DC Refer to Powering Down the System in Chapter 1 for information about turning...

Page 109: ...munication controllers and other miscellaneous peripherals Up to seven EISA or ISA modules can reside in the EISA bus portion of the card cage All slots are bus master slots EISA slots can be filled i...

Page 110: ...section Configuring EISA and ISA Options in this chapter Warning Before installing EISA bus options turn off all power to the system both AC and DC Refer to the section Powering Down the System in Ch...

Page 111: ...ugh system resources are available to configure the device Up to seven ISA or EISA modules can reside in the EISA bus portion of the card cage Figure 3 2 shows the location of ISA slots on the card ca...

Page 112: ...the section Configuring EISA and ISA Options in this chapter Warning Before installing ISA bus options turn off all power to the system both AC and DC Refer to Powering Down the System in Chapter 1 fo...

Page 113: ...ng the contacts on the option board you can distinguish between EISA and ISA options see Figure 3 4 ISA boards have one row of gold contacts EISA boards have two interlocking rows of gold contacts Fig...

Page 114: ...em Make a copy of the System Configuration Diskette and keep the original in a safe place Use the backup copy when you are configuring the system The System Configuration Diskette must have the volume...

Page 115: ...Starting the ECU Complete the following steps to start the ECU 1 Invoke the console firmware For systems running Microsoft Windows NT Shut down the operating system or power up to the console Boot me...

Page 116: ...he firmware has finished loading the ECU program is booted 3 Complete the ECU procedure according to the guidelines provided in the following sections If you are configuring an EISA bus that contains...

Page 117: ...mentary menu select Set up the system The Setup menu is then displayed c From the Setup menu select Switch to OpenVMS or OSF console This allows you to select your operating system console d Select yo...

Page 118: ...eps necessary to configure an EISA bus that contains no ISA options Review the section entitled Before You Run the ECU Then run the ECU as described in the section Starting the ECU Note It is not nece...

Page 119: ...2 of the ECU Add or Remove Boards EISA boards are recognized and configured automatically View or edit details optional The View or Edit Details ECU option is used to change user selectable settings o...

Page 120: ...as EISA boards are configured through the ECU software Study Table 3 5 for a summary of steps to configure an EISA bus that contains both EISA and ISA options Review the section entitled Before You Ru...

Page 121: ...configuration diskette View or edit details optional The View or Edit Details ECU option is used to change user selectable settings or to change the resources allocated for these functions IRQs DMA c...

Page 122: ...the preferred bus for high performance I O options such as network interconnects FDDI Ethernet Token Ring storage interconnects SCSI Fast SCSI IPI and high performance video applications The AlphaSer...

Page 123: ...utomatically recognizes the boards and assigns the appropriate system resources Warning Before installing a PCI option turn off all power to the system both AC and DC Refer to Powering Down the System...

Page 124: ...ported via EISA or PCI based SCSI adapters Use the following rules to determine if a device can be used on your system The device must be supported by the operating system Consult the software product...

Page 125: ...e StorageWorks shelf can be configured to run as a single bus or a dual bus and is wide ready That is with the proper adapter faster performing wide disks can be plugged into the StorageWorks enclosur...

Page 126: ...r 12 37004 04 External expansion from the back of the enclosure is not allowed in this configuration as it would violate SCSI bus length rules When the bus is not extended into an internal StorageWork...

Page 127: ...3 6 Removable Media Bus Configurations M A 0 0 0 8 1 5 1 2 4 3 Internal SCSI Expansion External SCSI Expansion Internal SCSI Terminator External SCSI Expansion Cable External SCSI Terminator Options...

Page 128: ...ation about interpreting the show device command display Internal StorageWorks Shelves The backplane of the internal StorageWorks shelf supplies the drive s SCSI node ID according to the location of t...

Page 129: ...SCSI Buses Figure 3 7 Internal StorageWorks Configuration M 0 0 0 8 2 0 4 1 5 2 6 0 0 1 1 2 2 3 3 3 Bus A Bus B 1 2 3 4 4 3 5 6 Options and Upgrades 3 45...

Page 130: ...e RAID subsystem shut down the operating system before swapping a drive However you do not need to power down the server before installing the drive Installation Procedure To install a StorageWorks di...

Page 131: ...gure 3 8 Installing Hard Disk Drives MA00084 Preferred SWXCR Ex Cable Routing The preferred cable routing for AlphaServer 2000 systems with the SWXCR Ex controller is shown in Figure 3 9 Options and U...

Page 132: ...SCSI Buses Figure 3 9 Preferred SCSI Cable Routing with SWXCR Controller MA00083 3 48 Options and Upgrades...

Page 133: ...Array 200 Subsystem Family Software User s Guide for OpenVMS AXP for instructions on configuring your RAID devices on OpenVMS RAID Subsystem Documentation For information about the RAID subsystem and...

Page 134: ...power options as well as uninterruptible power supply UPS options Figure 3 10 shows the system s power supply options Figure 3 10 Power Supply Configurations MA00085 UPS 1 2 3 4 Single 400 watts DC or...

Page 135: ...ibed above In redundant mode the failure of one power supply does not cause the system to shut down Normal operation continues with no impact on the system The power supply mode jumper J3 on the I O b...

Page 136: ...Power Supply Configurations Figure 3 11 I O Backplane Jumpers MA00088 J5 J3 J6 J5 J3 J6 1 2 3 52 Options and Upgrades...

Page 137: ...those systems drawing the following power levels Note Total combined power of all outputs per supply cannot exceed 400 watts 36 0 A or less of 3 3 V power 52 0 A or less of 5 0 V power 11 0 A or less...

Page 138: ...Guidelines If you add a second CPU to your system do one of the following Order a second power supply H7845 AA If you have a dual power supply that is configured in redundant mode reconfigure it into...

Page 139: ...roblem Reporting Problems to Digital Services Power Problems Problems Getting to Console Mode Interpreting the Operator Control Panel Power Up Display Console Reported Problems Mass Storage Problems I...

Page 140: ...yourself If you plan to maintain the system yourself use the information in this chapter to help identify and fix the problem If you have a service agreement with Digital you can contact your Digital...

Page 141: ...ng tables This chapter Running diagnostic tests test command or show fru command as described in the Console Reported Problems section in this chapter Note If you are running Microsoft Windows NT swit...

Page 142: ...2 Steps to Resolving Problems Step Description 1 Determine type of problem 2 Locate problem in troubleshooting tables 3 Follow suggested actions to resolve problem 4 If necessary run diagnostic tests...

Page 143: ...annot find the boot device or the device does not boot Boot Problems Operating system startup screen does not appear software applications do not run or operating system reports an error Operating Sys...

Page 144: ...enter will need this information when you call 2 Fill in the Status of the System information on the worksheet 3 Note the problem possible causes if you know them and solutions suggested in the previo...

Page 145: ...da Mexico 404 343 0000 AUSTRALIA 31 2 5615252 AUSTRIA 0222 86630 555 BELGIUM 02 7297744 CANADA English 1 800 267 5251 French 1 800 267 2603 DENMARK 80301005 FINLAND 90 9800 2878 FRANCE 1 69874123 GERM...

Page 146: ...IC OF IRELAND 01 381216 SINGAPORE 330 6225 SPAIN MADRID 34 9 1 5834257 BARCELONA 34 9 3 4012222 SWEDEN 08 988835 THAILAND 66 254 8191 UNITED KINGDOM 025 6 59200 JAPAN Tokyo Trouble 0120 113035 toll fr...

Page 147: ...ply DC power light is not on Operating system fails to boot Console program fails to boot OCP power diagnostic display Console error message OCP powerup diagnostic display Troubleshooting notes AlphaS...

Page 148: ...nt but system does not power on Check the DC On Off button setting on the operator control panel Check that the ambient room temperature is within environmental specifications 10 35 C 50 95 F Check po...

Page 149: ...e when you press the Return key check that the console environment variable is set correctly If you are using a VGA console terminal the variable should be set to graphics If you are using a serial te...

Page 150: ...system even if only one CPU is working How Failover Works During either a power up or system reset the serial ROM tests check for a good CPU starting with CPU0 to serve as the primary CPU The primary...

Page 151: ...control panel lights for a few seconds and the power up diagnostic display CPU STATUS message shows the failing CPU F indicates failure You can also use the following firmware commands to examine the...

Page 152: ...e module_type and slot number for the module that failed along with the test number that detected the error are also displayed Module types and or slot numbers CPU_nn CPU module 0 or 1 MEM_nn Memory m...

Page 153: ...nel displays failure message at power up Halt button LED lights during power up Power up screen includes error messages Use power up diagnostic display on the operator control panel Table 4 7 to deter...

Page 154: ...eens or console event log indicate problems with PCI devices or if PCI devices are missing from the show config display use the troubleshooting flow chart Table 4 12 to determine the problem Run the t...

Page 155: ...CPU modules Memory modules I O modules For each of the above modules the slot position option part revision and serial numbers as well as any reported symptom directed diagnostics SDD and test directe...

Page 156: ...1 ADP0001 2 DEC4220 5 DEC3002 6 DEC4250 7 CPQ3011 Slot Option Hose 2 PCI P00 Option name I O CPU or MEM Part number of option Revision numbers hardware and firmware Serial number Events logged Numbers...

Page 157: ...cified COM2 serial port and parallel port 4 VGA console tests These tests are run only if the console environment variable is set to serial The VGA console test displays rows of the letter H 5 Network...

Page 158: ...esent or is disabled via the RUN STOP switch file open failed for dkb600 6 0 2 1 No DR Disks available for testing Testing the MK Tapes read only Testing the DV Floppy Disks read only file open failed...

Page 159: ...iled Fault LED for drive is on steady Replace drive Duplicate SCSI IDs when removable media bus is extended to StorageWorks shelf Drives with duplicate SCSI IDs are missing from the show config displa...

Page 160: ...oblem Symptom Corrective Action I O backplane failure if removable media bus is extended to StorageWorks shelf or PCI or EISA storage adapter option failure Problems persist after eliminating the abov...

Page 161: ...n times on the configuration screen display Change host ID using the set pk 0_host_id command described in the AlphaServer 2000 2100 Firmware Reference Guide Missing or loose cables Activity LEDs do n...

Page 162: ...dicated by the following message displayed during power up EISA Configuration Error Run the EISA Configuration Utility Run the EISA Configuration Utility ECU if this message is displayed Table 4 11 pr...

Page 163: ...troller See what the software setting should be for each ISA and EISA controller See if the ECU deactivated any controllers to prevent conflict See if any controllers are locked which limits the ECU s...

Page 164: ...the device Use Table 4 12 to diagnose the likely cause of the problem Table 4 12 Troubleshooting PCI Problems Step Action 1 Confirm that the PCI module and any cabling are properly seated 2 Check for...

Page 165: ...ce command Refer to Verifying System Configuration in Chapter 3 Check that the boot device environment variable correctly identifies the boot device DEC OSF 1 and OpenVMS See the boot command in the A...

Page 166: ...er to the Guide to Kernel Debugging AA PS2TA TE for information on using the DEC OSF 1 Krash Utility Operating system is up Have the Digital support center examine the operating system error log files...

Page 167: ...iguration Utility to set up the drives and logical units Follow the instructions in the StorageWorks RAID Array 200 Subsystem Family Installation and Configuration Guide Image copy of DRA logical driv...

Page 168: ......

Page 169: ...l s new generation of server systems based on the Alpha AXP 64 bit computing architecture ARC User interface to the console firmware for operating systems that require firmware compliance with the Win...

Page 170: ...large pedestal system BA741 enclosure The enclosure that houses the AlphaServer 2100 RM rackmountable system and AlphaServer 2100 CAB cabinet system backplane The main board or panel that connects al...

Page 171: ...into memory bugcheck A software condition usually the response to software s detection of an internal inconsistency which results in the execution of the system bugcheck code bus A collection of many...

Page 172: ...ome cases because of small form factors more than one device can be mounted in a carrier Carriers can be inserted in modular shelves Modular shelves can be mounted in modular enclosures CD ROM A read...

Page 173: ...e operating system console mode The state in which the system and the console terminal operate under the control of the console program console program The code that the executes during console mode c...

Page 174: ...rciser oriented maintenance testing diagnostic program A program that is used to find and correct problems with a computer system direct mapping cache A cache organization in which only one address co...

Page 175: ...Extended Industry Standard Architecture bus A 32 bit industry standard I O bus used primarily in high end PCs and servers EISA Configuration Utility ECU A menu based utility supplied on diskette that...

Page 176: ...ed Data Interface A high speed networking technology that uses fiber optics as the transmissions medium FIB Flexible interconnect bridge A converter that allows the expansion of the system enclosure t...

Page 177: ...alization The sequence of steps that prepare the computer system to start Occurs after a system has been powered up instruction cache A high speed cache memory reserved for the storage of instructions...

Page 178: ...l tests that are used to isolate a failure by testing segments of a particular control or data path A subset of ROM based diagnostics machine check interrupts An operating system action triggered by c...

Page 179: ...closures in I O expansion enclosures and in various StorageWorks modular enclosures MOP Maintenance Operations Protocol A transport protocol for network bootstraps and other network operations motherb...

Page 180: ...application portability and interoperability OpenVMS AXP provides symmetric multiprocessing SMP support for AlphaServer multiprocessing systems operating system mode The state in which the system con...

Page 181: ...omponents primary cache The cache memory that is the fastest and closest to the processor processor module Module that contains the CPU chip program mode The state in which the system console terminal...

Page 182: ...s or supplies data in response to a command address from the system bus commander RISC Reduced instruction set computer A processor with an instruction set that is reduced in complexity ROM based diag...

Page 183: ...erface to console firmware for operating systems that expect firmware compliance with the Alpha System Reference Manual SRM standard I O module Module that provides a standard set of I O functions on...

Page 184: ...ansion I O module system bus The hardware structure that interconnects the CPUs and memory modules Data processed by the CPU is transferred throughout the system via the system bus system disk The dev...

Page 185: ...t maintains AC power to a computer system if a power failure occurs warm bootstrap A subset of the cold bootstrap operation On AlphaGeneration systems during a warm bootstrap the console does not load...

Page 186: ...onto which data can be written write protected Indicates a device onto which data cannot be written write through A cache management technique in which data from a write operation is copied to both c...

Page 187: ...laying SRM 3 14 C Caddy See CD ROM caddy CD ROM caddy loading a disc into 1 44 CD ROM drive caddyless components 1 40 components 1 38 inserting a disc into 1 42 1 44 operating 1 38 removing a disc fro...

Page 188: ...6 4 7 D DAT tape drive operating 1 46 DC On Off button 1 13 2 2 Device naming convention 3 14 Devices displaying SRM 3 14 third party 3 3 Diagnostic procedures See Troubleshooting Dimensions system 1...

Page 189: ...EISA boards configuring 3 36 K Keys system 1 11 M Mass storage actions before operating devices 1 36 compartments location 1 37 described 3 40 problems troubleshooting 4 21 4 23 supported devices 1 37...

Page 190: ...upply configurations 3 50 redundant configuring 3 51 Power down procedure 1 26 for extended power down 1 27 turning off DC power 1 26 Power up display interpreting 4 12 Power up procedure 1 14 Power u...

Page 191: ...rageWorks shelf internal dual bus configuration 3 44 Supported options 3 4 SWXCR controller guidelines 3 49 System architecture 1 5 dimensions 1 6 System cont d moving 1 10 System bus accessing module...

Page 192: ...roblems 4 21 operating system problems 4 28 PCI problems 4 26 power problems 4 10 problem reference 4 5 problem worksheet 4 9 problems getting to console mode 4 11 problems reported by the console 4 1...

Page 193: ...Digital Equipment Corporation P O Box CS2008 Nashua NH 03061 Puerto Rico Phone 809 781 0505 Fax 809 749 8377 Digital Equipment Caribbean Inc 3 Digital Plaza 1st Street Suite 200 Metro Office Park San...

Page 194: ......

Page 195: ...understand Organization structure of subject matter Figures useful Examples useful Index ability to find topic Page layout easy to find information I would like to see more less What I like best about...

Page 196: ...ST CLASS PERMIT NO 33 MAYNARD MASS POSTAGE WILL BE PAID BY ADDRESSEE No Postage Necessary If Mailed in the United States DIGITAL EQUIPMENT CORPORATION Information Design and Consulting MRO1 3 K10 200...

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