Dell POWER EDGE 2900 Hardware Owner'S Manual Download Page 133

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Troubleshooting Your System

133

Troubleshooting the Microprocessors

Problem

•

Error message indicates a processor problem.

•

Front-panel status LCD indicates a problem with the processors or system board.

•

A heat sink is not installed for each processor.

Action

CAUTION:

Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. Before performing any procedure, see your

Product Information Guide

for

complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.

If possible, run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics"
on page 135.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 53.

Ensure that each processor and heat sink are properly installed. See "Replacing a Processor" on page 89.

Close the system. See "Closing the System" on page 53.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If possible, run the appropriate online diagnostic test.

If the tests fail or the problem persists, continue to the next step.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 53.

If your system has dual processors, remove processor 2, leaving only processor 1 installed. See
"Replacing a Processor" on page 89.

To locate the processors, see Figure 6-2.

If only one processor is installed,

see "Getting Help" on page 147.

Close the system. See "Closing the System" on page 53.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

Run the appropriate online diagnostic test.

If the tests complete successfully, replace processor 2.

See "Getting Help" on page 147.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 53.

Summary of Contents for POWER EDGE 2900

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge 2900 Systems Hardware Owner s Manual ...

Page 2: ...written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc Intel Pentium Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC...

Page 3: ...es 16 Power Indicator Codes 17 NIC Indicator Codes 18 LCD Status Messages 18 Solving Problems Described by LCD Status Messages 26 Removing LCD Status Messages 26 System Messages 26 Warning Messages 33 Diagnostics Messages 33 Alert Messages 33 2 Using the System Setup Program Entering the System Setup Program 35 Responding to Error Messages 35 Using the System Setup Program 36 System Setup Options ...

Page 4: ...nel Tower Only 52 Installing the Peripheral Bay Panel Tower Only 52 Installing the Bezel 53 Opening the System 53 Closing the System 53 Hot Plug Hard Drives 54 Before You Begin 55 Removing a Drive Blank 56 Installing a Drive Blank 56 Removing a Hot Plug Hard Drive 56 Installing a Hot Plug Hard Drive 56 Replacing a Hard Drive Carrier 58 Removing a Hard Drive From a Hard Drive Carrier 58 Installing ...

Page 5: ...ptical Drive 73 Diskette Drive 74 Removing the Diskette Drive 74 Installing the Diskette Drive Into the Drive Carrier 76 Installing the Diskette Drive 76 System Battery 77 Replacing the System Battery 77 Cooling Shroud 79 Removing the Cooling Shroud 79 Installing the Cooling Shroud 81 Fan Brackets 81 Removing the Center Fan Bracket 81 Replacing the Center Fan Bracket 81 Removing the Back Fan Brack...

Page 6: ...Card 97 Installing the SAS Controller Daughter Card 99 Cabling the SAS Backplane Boards 99 Cable Requirements 99 Cabling the SAS Controller Non RAID 99 Cabling the SAS RAID Controller 101 Configuring the Boot Drive 105 Control Panel Assembly Service Only Procedure 105 Removing the Control Panel Assembly 105 Installing the Control Panel Assembly 106 System Board Service Only Procedure 107 Removing ...

Page 7: ...hooting the System Battery 122 Troubleshooting Power Supplies 122 Troubleshooting System Cooling Problems 123 Troubleshooting a Fan 123 Troubleshooting System Memory 124 Troubleshooting a Diskette Drive 126 Troubleshooting an Optical Drive 127 Troubleshooting an External SCSI Tape Drive 128 Troubleshooting a Hard Drive 129 Troubleshooting a SAS or SAS RAID Controller Daughter Card 130 Troubleshoot...

Page 8: ...m Board Connectors 141 SAS Backplane Connectors 142 Disabling a Forgotten Password 144 7 Getting Help Technical Assistance 147 Online Services 147 AutoTech Service 148 Automated Order Status Service 148 Technical Support Service 148 Dell Enterprise Training and Certification 149 Problems With Your Order 149 Product Information 149 Returning Items for Warranty Repair or Credit 149 Before You Call 1...

Page 9: ...pability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following Front or back panel indicators System messages Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve an...

Page 10: ...ithin this document or as a separate document The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing y...

Page 11: ...Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Using the System Setup Program on page 35 F10 Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 136 Ctrl E Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC U...

Page 12: ...er button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used t...

Page 13: ...ention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB 2 0 compliant devices to the system 6 Video connector Connects a monitor to the system 7 Diskette drive Optional 8 Hard drives Eight hot plugg...

Page 14: ...status indicator See Figure 1 3 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 3 Hard Drive Indicators 1 drive status indicator green and amber 2 green drive activity indicator 1 2 ...

Page 15: ... prepared for operation pattern appears followed by the drive online pattern NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Blinks green two times per second Drive ready for insertion or removal Off Drive pred...

Page 16: ...re or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise 1 serial connector 2 video connector 3 USB connectors 4 4 NI...

Page 17: ... the optional redundant power supplies show whether power is present or whether a power fault has occurred see Table 1 4 and Figure 1 5 Figure 1 5 Redundant Power Supply Indicators Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status G...

Page 18: ...ent log SEL For information on the SEL and configuring system management settings see the systems management software documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting agains...

Page 19: ...roubleshooting System Cooling Problems on page 123 E1210 CMOS Batt CMOS battery is missing or the voltage is out of acceptable range See Troubleshooting the System Battery on page 122 E1211 ROMB Batt RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery See Replacing the SAS RAID Controller Daughter Card Battery on page 96 and Troubleshooting System...

Page 20: ...er Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or bad and the system is in an unsupported configuration See Troubleshooting the Microprocessors on page 133 E141C CPU Mismatch Processors are in a configuration unsupported by Dell Ensure that your p...

Page 21: ...Power Supplies on page 122 E1620 PS Input Range Power source for specified power supply is unavailable or out of acceptable range Check the AC power source for the specified power supply If problem persists see Troubleshooting Power Supplies on page 122 E1624 PS Redundancy The power supply subsystem is no longer redundant If the last supply fails the system will go down See Troubleshooting Power S...

Page 22: ...xpansion cards If the problem persists see Troubleshooting Expansion Cards on page 131 If the problem persists the system board is faulty See Getting Help on page 147 E1810 HDD Fault The SAS subsystem has determined that hard drive has experienced a fault See Troubleshooting a Hard Drive on page 129 E1811 HDD Rbld Abrt The specified hard drive has experienced a rebuild abort See Troubleshooting a ...

Page 23: ...ution board control cable is seated properly If the problem persists replace the power distribution board control cable See Installing the Power Distribution Board on page 112 E2010 No Memory No memory is installed in the system Install memory See Memory on page 82 E2011 Mem Config Err Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Mem...

Page 24: ... Check screen for specific error messages Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory population order incorrect Check screen for specific error messages See Troubleshooting System Memory on ...

Page 25: ...nnections in the FBD memory subsystem link on the Southbound side has failed See Troubleshooting System Memory on page 124 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message Check the SEL for details on the events I...

Page 26: ...e but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Either of the preceding actions will remove fault messages and return the status indicators and LCD colors to the normal state Error messages will reappear under the following conditions The...

Page 27: ...vailable memory Faulty or improperly installed memory modules See Troubleshooting System Memory on page 124 DIMM pairs must be matched in size speed and technology The following DIMM pair is mismatched DIMM x and DIMM y Mismatched or unmatched DIMMs installed faulty or improperly seated memory module s Ensure that all pairs of memory modules are of the same type and size and that they are properly...

Page 28: ...persists see Troubleshooting a Diskette Drive on page 126 Diskette subsystem reset failed Faulty or improperly installed diskette Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 126 Drive not ready Diskette missing from or improperly inserted in diskette drive Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 126 Err...

Page 29: ... conflict No action is required Keyboard Controller failure Faulty keyboard controller faulty system board See Getting Help on page 147 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode MEMBIST failure The following DIMM rank has been disabled by BIOS DIMM x Rank y Faulty memory module s See Troubleshooting System Memory on page 124 Mem...

Page 30: ...IMM x The specified DIMM was unable to establish a successful data link with the memory controller See Troubleshooting System Memory on page 124 Not a boot diskette No operating system on diskette Use a bootable diskette PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe card in the specified slot Reseat t...

Page 31: ...oting a Hard Drive on page 129 for the appropriate drive s installed in your system Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion cards Ensure that all appropriate cables are securely connected to the expansion cards If the proble...

Page 32: ...tem Battery on page 77 Timer chip counter 2 failed Faulty system board See Getting Help on page 147 Unsupported CPU combination Unsupported CPU stepping detected Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Microprocessor on page 89 Utility partition not available The F10 key was pressed during POST but no utility partition ex...

Page 33: ...ssages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Warning The current memory configuration is not optimal Dell recommends a population of 2 4 8 or 12 DIMMs DIMMs should be populated sequentially starting in slot 1 System has detected a le...

Page 34: ...34 About Your System ...

Page 35: ...our system 2 Press F2 immediately after you see the following message display briefly on the screen F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter ...

Page 36: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 37: ... System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed system video and redundant memory including size type and speed of memory modules system video memory size system memory test option and redundant memory status CPU Info...

Page 38: ...ion Displays a screen to configure serial communication external serial connector fail safe baud rate remote terminal type and redirection after boot Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string System Security Displays a screen to configure the system password and setup password features See Using the System Password on...

Page 39: ...Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Hardware Prefetcher ...

Page 40: ...er card installed in an expansion slot You can also configure the drive as Read Only or Off When using the Read Only setting the drive cannot be used to write to a disk User Accessible USB Ports All Ports On default Enables or disables the system s user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Embedded Gb NIC1 Enabled with PXE default Enables or disables t...

Page 41: ...ot be adjusted Remote Terminal Type VT 100 VT 220 default Select either VT 100 VT 220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after your system boots to the operating system Table 2 6 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign an...

Page 42: ...em s power off and on If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the...

Page 43: ...ord After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting...

Page 44: ...curity enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When the Password Status option is set to Locked whenever you turn on your system or...

Page 45: ...ssword If a character is illegal for password use an error message appears NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the sp...

Page 46: ...The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 45 Disabling a Forgotten Password See Disabling a Forgotten Password on page 144 Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following featur...

Page 47: ... prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide ...

Page 48: ...48 Using the System Setup Program ...

Page 49: ...ion cards Tape optical and diskette drives System battery System memory RAC card Microprocessors SAS backplane board SAS controller daughter card Control panel assembly System board Power distribution board Recommended Tools You may need the following items to perform the procedures in this section Keys to the system keylocks 2 Phillips screwdriver T10 Torx driver Wrist grounding strap ...

Page 50: ...el Removing the Rack Bezel 1 Unlock the keylock at the left end of the bezel See Figure 3 1 2 While grasping the bezel press the release latch on the left edge of the bezel adjacent to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 1 Figure 3 1 Installing and Removing the Optional Bez...

Page 51: ...le grasping the bezel push the release latch on top of bezel to the left 3 Rotate the top of the bezel away from the front panel 4 Unhook the bottom of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Installing and Removing the Optional Bezel Tower 1 bezel 2 keylock 3 bezel slot 2 4 bezel latch 1 4 2 3 ...

Page 52: ...Figure 3 3 3 Remove the panel from the front side of the bezel 4 Reinstall the bezel on the system See Installing the Bezel on page 53 Figure 3 3 Installing and Removing the Peripheral Bay Panel Tower Installing the Peripheral Bay Panel Tower Only 1 With the bezel installed on the system align the peripheral bay panel with the panel opening on the bezel and insert the panel tab end first into the ...

Page 53: ...e system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If you are working with a tower system place the system on its side on a flat stable surface with the feet overhanging the edge of the work surface 3 If present unlock and remove the Kensington cable lock on the back of the system chassis 4 To remove the system cover turn the latch release lock...

Page 54: ...he System Cover Hot Plug Hard Drives Figure 3 5 shows how the SAS SATA hot plug drive bays are numbered in the rack mount orientation NOTE For the tower orientation drive bays 8 and 9 are reversed 1 latch release lock 2 system cover 3 chassis hooks 4 cover latch 3 1 2 4 ...

Page 55: ...ovides enhanced functionality that makes the SATA hard drive usable in some storage systems NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion NOTE It is recommended that you use only drives t...

Page 56: ...ank into the drive bay and press evenly on the ends of the blank until it is fully inserted and latched Removing a Hot Plug Hard Drive 1 Remove the front bezel if attached See Removing the Bezel on page 50 2 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID cont...

Page 57: ...rive carrier Figure 3 6 Installing a Hot Plug Hard Drive b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 1 drive carrier release handle 2 drive carrier 1 2 ...

Page 58: ...om the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier NOTE SAS hard drives must be installed only in SATAu drive carriers The SATAu drive carrier is labeled SATAu and also has marks indicating the SAS and SATA mounting screws 1 Insert the SAS hard drive into the hard drive carrier with the connector end of t...

Page 59: ...led SATA Only SATA hard drives with interposer cards can be installed in SATAu drive carriers 1 Insert the SATA hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 8 2 Align the screw holes on the hard drive with the holes on the hard drive carrier See Figure 3 8 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3...

Page 60: ...s indicating the SAS and SATA mounting screws 1 Insert the SATA hard drive into the SATAu hard drive carrier with the connector end of the drive at the rear See Figure 3 9 2 Viewing the assembly as shown in Figure 3 9 align the bottom rear screw hole on the hard drive with the hole labeled SATAu on the hard drive carrier When aligned correctly the rear of the interposer will be flush with the rear...

Page 61: ...n the inside of the carrier rail See Figure 3 9 b Rotate the bottom end of the card toward the hard drive to seat the connector See Figure 3 9 c Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into place Figure 3 9 Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier 1 screws 4 2 SATAu drive carrier 3 interposer card SATA only 4 S...

Page 62: ...d and both power supplies are connected to an AC power source Remove and replace only one power supply at a time in a system that is powered on NOTE On a rack system you may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide 1 If your system has a single power supply tu...

Page 63: ...ystem s Rack Installation Guide 3 Close the handle until the power supply is fully seated and the locking tab snaps into place 4 Connect the power cable to the power supply and the power outlet Create a strain relief loop in the cable at the back of the power supply and attach the cable to the cable retention bracket just past the loop See the Getting Started Guide After installing a new power sup...

Page 64: ...lank insert the tab on the right edge of the blank into the slot in the power supply bay wall Rotate the blank into the power supply bay and secure with the Phillips screw See Figure 3 10 Fans The system contains six hot plug cooling fans One expansion bay cooling fan fan 1 Two processor cooling fans one for each processor fans 2 and 3 Three memory module cooling fans One fan on top of the memory ...

Page 65: ... top of the fan and lift the fan out of the fan bracket See Figure 3 12 NOTICE Do not remove more than one fan at a time and do not operate the system with any fan removed for an extended period of time Overheating can occur resulting in a system shutdown and loss of data 3 To replace the fan align the connector on the fan with the fan connector on the system board and insert the fan into the fan ...

Page 66: ...E Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 1 Remove the front bezel if attached See Removing the Bezel on page 50 2 Open the system See Opening the System on page 53 3 Release the fan bracket from the cooling shroud by squeezing the blue latches on each side...

Page 67: ...removed for an extended period of time Overheating can occur resulting in a system shutdown and loss of data 5 Replace the fan 6 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots 7 Close the system See Closing the System on page 53 8 Replace the front bezel if removed Figure 3 13 Removing and Replacing the Cooling Shroud Fan 1 fan 2 ...

Page 68: ...ese expansion card slots Figure 3 14 Expansion Slots Installing an Expansion Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system an...

Page 69: ...out of the system and aid in proper cooling and airflow inside the system 5 Align the expansion card with the card edge guides and insert the expansion card firmly into the expansion card connector until the card is fully seated NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the back of the expansion card cage 6 Close the expansion card retainer See Figure 3...

Page 70: ...tem The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the expansion card retainer See Figure 3 15 8 Close the system See Closing the System on page 53 Internal SCSI Tape Backup Unit Removing an Internal SCSI Tape Backup Unit CAUTION Only trained service technicians are authorized to remove the system cover and access any of the c...

Page 71: ...ss any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 50 3 Open the syste...

Page 72: ...Card on page 68 6 Remove the filler plate s from the peripheral bay NOTE For a full height tape backup unit you must remove two filler plates 7 If the mounting screws are not attached to the drive install them now 8 Insert the new tape drive three quarters of the way into the drive slot on the peripheral bay with the mounting screws entering the bay slide slots 9 Connect the SCSI interface cable i...

Page 73: ...ive out of the bay See Figure 3 16 8 Remove the ribbon cable and the power cable from the back of the optical drive 9 Remove the optical drive from the bay 10 Replace the optical drive or insert the filler plate over the empty drive slot 11 Replace the center fan bracket See Replacing the Center Fan Bracket on page 81 12 Replace the fans into the center fan bracket 13 Reconnect the cables to the S...

Page 74: ...nter fan bracket See Replacing the Center Fan Bracket on page 81 14 Replace the fans into the center fan bracket 15 Reconnect the cables to the SAS controller daughter card 16 Close the system See Closing the System on page 53 17 Replace the front bezel if removed in step 2 18 Reconnect the system and peripherals to their electrical outlets Diskette Drive Removing the Diskette Drive CAUTION Only t...

Page 75: ...onents 75 Figure 3 17 Installing and Removing the Diskette Drive 1 diskette drive 2 diskette drive ribbon cable 3 diskette drive power cable 4 diskette drive carrier 5 release tab 6 metal stop 7 drive bay tabs 1 2 3 5 6 7 4 ...

Page 76: ...otecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 50 3 Open the system See Opening the System on page 53 4 If a diskette drive ribbon cable is already connected to your system board skip to the next step Otherwise do the following ...

Page 77: ...place the fans into the center fan bracket c Reconnect the cables to the SAS controller daughter card 10 Close the system See Closing the System on page 53 11 Replace the front bezel if removed in step 2 12 Reconnect the system and peripherals to their electrical outlets System Battery Replacing the System Battery CAUTION Only trained service technicians are authorized to remove the system cover a...

Page 78: ...ive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 8 Replace all the expansion cards you removed in step 4 9 Close the system See Closing the System on page 53 10 Reconnect the system to the electrical outlet and turn on the system a...

Page 79: ...and disconnect the system from the electrical outlet NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 2 Open the system See Opening the System on page 53 3 To remove the cooling shroud release the blue latches on the shroud by pulling each latch outward from ...

Page 80: ... Removing the Fan Brackets and Cooling Shroud 1 cooling shroud latch left 2 cooling shroud 3 cooling shroud latch right 4 back fan bracket release latch 5 back fan bracket 6 center fan bracket 7 chassis slot 8 center fan bracket release latch 2 8 2 6 5 4 1 3 7 ...

Page 81: ... electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 50 3 Open the system See Opening the System on page 53 4 Disconnect the cables from the SAS controller daughter card on the expansion bay bracket 5 Remove the fans from the center fan bracket See Removing and Installing a Fan on page 65 6 To release the fan bracket use your index fingers and push inward on the b...

Page 82: ...2 Lower the bracket into the system until the two tabs on the top edge of the bracket fit into the slots in the system back panel 3 Replace the memory cooling shroud NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Replace the fans into the fan bracket 5 Close the syste...

Page 83: ...kets Channel 0 contains DIMM_1 DIMM_5 and DIMM_9 Channel 1 contains DIMM _2 DIMM_6 and DIMM_10 Channel 2 contains DIMM_3 DIMM_7 and DIMM_11 Channel 3 contains DIMM _4 DIMM _8 and DIMM_12 The first DIMM socket of each channel has white release tabs Figure 3 21 DIMM Sockets ...

Page 84: ... memory configuration does not conform to the preceding installation guidelines Your system may issue an error message during startup stating that your memory configuration is non optimal Memory Sparing Support The system supports memory sparing if eight or twelve identical memory modules are installed in the system The memory sparing feature must be enabled in the System Setup program and can be ...

Page 85: ...e Opening the System on page 53 3 Remove the memory cooling shroud See Removing the Cooling Shroud on page 79 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 CAUTION The DIMMs are hot to t...

Page 86: ... align with the ejectors on the other sockets that have memory modules installed 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules 9 Replace the memory cooling shroud NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 10 Close the syst...

Page 87: ...n the system board See Figure 6 2 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 22 6 Replace the memory...

Page 88: ...xpansion bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card b Carefully press the back end of the card onto the two plastic standoffs until the clips on the standoffs snap over the card edges See Figure 3 23 1 notch in card edge 2 back standoff 3 NIC connector cutout 4 RAC card 5 RAC connector 2 6 RAC connector 1 7 expansion bay b...

Page 89: ...ntation for information on configuring and using the RAC card Activating the Integrated NIC TOE To add TCP IP Offload Engine TOE functionality to the system s integrated NIC install the TOE NIC hardware key in the TOE_KEY socket on the system board see Figure 6 2 Microprocessor You can upgrade the system processor s to take advantage of future options in speed and functionality or add a second pro...

Page 90: ...or is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 6 Press the blue tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 3 24 Figure 3 24 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retentio...

Page 91: ...ver 90 degrees upward until the processor is released from the socket See Figure 3 25 12 Rotate the processor shield upward and out of the way Figure 3 25 Installing and Removing a Processor 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the proces...

Page 92: ...rease layer on top of the processor If you receive the processor without the thermal grease pre applied open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 3 24 d Close one of the two heat sink retention levers until it locks See Figure 3 24 e Repeat for the other heat sink retention...

Page 93: ... drive s out of the system at least 5 cm 2 inches NOTICE If you completely remove the drives from the system you must note the number of each drive and temporarily label them before removal so you can replace them in the same locations 9 Remove the SAS backplane a Lift the spring loaded blue retention pin to release the backplane and then slide the backplane upward b When the backplane cannot slid...

Page 94: ...ting against electrostatic discharge 1 Remove the front bezel if attached See Removing the Bezel on page 50 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 53 4 Push the latch on top of the peripheral bay to the right to release the flex bay bracket and push the back of the flex bay...

Page 95: ...discharge 1 Remove the front bezel if attached See Removing the Bezel on page 50 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 53 4 Remove the flex bay filler panel if present 5 Insert the 1x2 flex bay bracket three quarters of the way into the flex bay See Figure 3 26 The flex ba...

Page 96: ... a maximum of four SAS or SATA hard drives The drives must occupy drive bays 0 through 3 The optional SAS RAID controller daughter card supports up to 10 SAS or SATA hard drives and enables you to set up your hard drives in a RAID configuration For more information see the documentation that came with your SAS RAID controller daughter card Replacing the SAS RAID Controller Daughter Card Battery 1 ...

Page 97: ...cable disconnect the RAID battery cable from the controller card by releasing the tab on the cable connector on the daughter card and pulling the battery cable free 2 Push outward on the plastic guide rails and gently pull up on the card edges until the card edge connector clears the socket on the system board See Figure 3 28 1 SAS RAID controller daughter card 2 RAID battery cable 3 connector rel...

Page 98: ...lacing the SAS RAID Controller Daughter Card Battery on page 96 Figure 3 28 Installing and Removing the SAS Controller Daughter Card 1 3 5 2 4 6 1 SAS connector 0 out to 1x8 backplane SAS_A connector 2 SAS connector 1 SAS RAID only out to 1x8 backplane SAS_B connector or 1x2 SAS_B_IN connector 3 SAS controller daughter card 4 RAID battery cable SAS RAID only 5 daughter card slot socket 6 slide rai...

Page 99: ...ector on the SAS controller daughter card If you need to replace the SAS daughter card battery see Replacing the SAS RAID Controller Daughter Card Battery on page 96 Cabling the SAS Backplane Boards Cable Requirements The cables needed to connect the SAS storage system depend on your configuration Table 3 2 provides a listing of the available configurations for your SAS storage the number of cable...

Page 100: ...100 Installing System Components Figure 3 29 Cabling the SAS Controller Non RAID 2 4 1 3 1 SAS controller daughter card 2 SAS connector 3 1x8 SAS backplane 4 SAS_A connector ...

Page 101: ...discussed in the following subsections See your SAS RAID controller documentation for details on the different RAID levels supported for your configuration and the drive requirements for specific RAID types 1x8 Drive Configuration For a 1x8 drive configuration with no optional 1x2 backplane installed in the system connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 back...

Page 102: ...ponents Figure 3 30 Cabling the SAS RAID Controller to the 1x8 Backplane 1 SAS RAID controller daughter card DIMM not shown 2 SAS_1 connector 3 SAS_0 connector 4 1x8 SAS backplane 5 SAS_B connector 6 SAS_A connector 2 3 1 4 6 5 ...

Page 103: ...e connections Connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 SAS backplane board See Figure 3 31 Connect SAS_1 on the SAS controller daughter card to SAS_B_IN on the 1x2 SAS backplane board See Figure 3 31 Connect SAS_B_OUT on the 1x2 SAS backplane board to connector SAS_B on the 1x8 SAS backplane board See Figure 3 31 ...

Page 104: ...1 SAS RAID controller daughter card DIMM not shown 2 SAS_1 connector connect to SAS_B_IN connector 3 SAS_0 connector connect to SAS_A connector 4 1x8 SAS backplane 5 SAS_B connector 6 SAS_A connector 7 SAS_B_IN connector 8 SAS_B_OUT connector connect to SAS_B connector 9 1x2 SAS backplane 2 3 1 4 6 5 7 8 9 ...

Page 105: ...m the electrical outlet and peripherals 3 Open the system See Opening the System on page 53 4 If you have a tower system remove the system top panel a Remove the screw on the top back of the system that secures the system top panel b Slide the panel back until it clears the chassis hooks and lift up to remove the panel 5 Disconnect the display module cable from the control panel board See Figure 3...

Page 106: ...ay module into the chassis cutout and secure with the two Torx screws 2 Affix the control panel label to the display module 3 Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 32 4 Connect the display module ribbon cable to the control panel board See Figure 3 32 1 display module screws 2 2 display module 3 display module cable 4 control p...

Page 107: ...ist you To avoid injury do not attempt to lift the system by yourself 1 Remove the front bezel if attached See Removing the Bezel on page 50 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Detach all cables from the front and rear of the system 4 If the system is a tower system place it on its side on top of a work surface 5 Open the system See...

Page 108: ...chassis 14 Remove the TOE key if present See Figure 6 2 15 Disconnect all cables from the connectors on the front edge of the system board CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 16 Remove the memory modules See Removing...

Page 109: ...Hold the system board by its front edge and the memory module socket ejectors b Carefully lower the system board into the chassis with the DIMM socket side of the board tilted down slightly to allow room for the board to clear the chassis wall slides Ensure that the I O connectors on the back edge of the board fit underneath the ledge on the inside of the chassis back panel When the board is prope...

Page 110: ...e Replacing the Center Fan Bracket on page 81 and Replacing the Back Fan Bracket on page 82 12 Install the memory cooling shroud See Installing the Cooling Shroud on page 81 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 13 Install all of the cooling fans See Removing a...

Page 111: ... additional steps to remove the system board in Removing the System Board on page 107 6 Disconnect all cables connecting the system board to the SAS backplane board the control panel and any tape or hard drives in the peripheral or flex bays 7 Disconnect the cables connecting the system board and SAS backplane board to the power distribution board 8 Unlock the power supplies from the system and sl...

Page 112: ... board 2 Holding the power distribution board by its edges carefully lower the board into the chassis and align the board with the fastener holes at the bottom of the chassis See Figure 3 34 3 Using a 2 Phillips screwdriver install the five screws to secure the power distribution board to the system chassis See Figure 3 34 4 Attach the power cables to the power distribution board 5 Reinstall the s...

Page 113: ...ne board the control panel and any tape or hard drives in the peripheral or flex bays 9 Close the system See Closing the System on page 53 10 Reinsert the power supplies See Installing a Power Supply on page 63 11 Reconnect the system to the peripherals and electrical outlet and turn on the system ...

Page 114: ...114 Installing System Components ...

Page 115: ...e 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on page 18 An error message displayed on the monitor See System Messages on page 26 Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem on ...

Page 116: ... problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 1 2 for the front panel connectors and Figure 1 4 for the back panel connectors on your system Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard...

Page 117: ... a monitor is connected to the front panel the back panel video is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the tests run successfully the problem is not related to video hardware If the tests fail see Gett...

Page 118: ...SB port is enabled See Using the System Setup Program on page 35 If the problem is not resolved see Getting Help on page 147 Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your a...

Page 119: ...stem message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 35 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the...

Page 120: ...stem Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 35 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length Troubleshooting a Wet System Problem Liquid spilled on the s...

Page 121: ...ropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page ...

Page 122: ...7 If the problem is not resolved by replacing the battery see Getting Help on page 147 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Pow...

Page 123: ...y that the power supply is functioning properly See Power Indicator Codes on page 17 4 Check the indicators to see if the problem is resolved If not remove the faulty power supply See Removing a Power Supply on page 62 5 Install a new power supply See Installing a Power Supply on page 63 If the problem persists see Getting Help on page 147 Troubleshooting System Cooling Problems Problem Systems ma...

Page 124: ...roperly 5 If the problem is not resolved install a new fan See Removing and Installing a Fan on page 65 If the replacement fan is working properly close the system See Closing the System on page 53 If the replacement fan does not operate see Getting Help on page 147 Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system...

Page 125: ...the system and the loss of data 10 Close the system See Closing the System on page 53 11 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 12 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 35 If the amount of memory installed does not match the system memory setting then perform the following...

Page 126: ...tem Setup Program on page 35 2 Remove the bezel See Removing the Bezel on page 50 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 53 6 Ensure that the diskette drive interface cable is securely conne...

Page 127: ... not resolved see Getting Help on page 147 Troubleshooting an Optical Drive Problem System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Gu...

Page 128: ...that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination 6 Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics on page 135 7 Open or remove the bezel See Removing the Bezel on page 50 8 ...

Page 129: ...rver Administrator Diagnostics on page 135 Depending on the results of the diagnostics test proceed as needed through the following steps 2 Remove the bezel See Removing the Bezel on page 50 3 If you are experiencing problems with multiple hard drives skip to step 8 For a problem with a single hard drive continue to the next step 4 Turn off your system reseat the hard drive and restart the system ...

Page 130: ...ctors e Verify that the power connectors on the SAS backplane s are securely seated in their connectors f Close the system See Closing the System on page 53 g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 147 Troubleshooting a SAS or SAS RAID Controller Daughter Card NOTE When troubleshooting a SAS or ...

Page 131: ...e Battery 10 Verify that the cable connections between the SAS backplane s and the SAS controller daughter card are correct See Cabling the SAS Backplane Boards on page 99 11 Ensure that the cables are firmly connected to the SAS controller daughter card the SAS backplane board and if applicable the 1x2 expansion backplane 12 Close the system See Closing the System on page 53 13 Reconnect the syst...

Page 132: ...53 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System on page 53 10 Remove all expansion cards installed in the system See Removing an Expansion Card on page 70 11 Close ...

Page 133: ...cing a Processor on page 89 5 Close the system See Closing the System on page 53 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 If possible run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outle...

Page 134: ...sor 2 or with a processor of the same capacity See Replacing a Processor on page 89 17 Close the system See Closing the System on page 53 18 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help on page 147 ...

Page 135: ...l information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is ...

Page 136: ...s Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window...

Page 137: ...Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during...

Page 138: ...138 Running the System Diagnostics ...

Page 139: ... access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers remove the center fans and the center fan bracket ...

Page 140: ...oard Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot ...

Page 141: ...ents inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 12 5 3 20 19 14 18 17 2 1 4 7 8 9 15 10 16 11 6 13 21 ...

Page 142: ...iption 1 PCIE_X4_6 PCIe x4 connector slot 6 2 PCIE_X4_5 PCIe x4 connector slot 5 3 PCIE_X4_4 PCIe x4 connector slot 4 4 PCIE_X8_3 PCIe x8 connector slot 3 5 PCIX_2 PCI X 64 bit connectors slot 2 6 PCIX_1 PCI X 64 bit connectors slot 1 7 INT_STORAGE SAS daughter card connector 8 RAC_CONN Connector for the remote access controller RAC 9 RAC_MII_CONN RAC MII connector 10 DIMMn Memory module connector...

Page 143: ... SAS Backplane Connectors 1 SAS_A connector 2 SAS_B connector 3 power connector BKPLN 4 diskette drive power connector FDD 5 retention pin 6 optical drive tape backup unit connector CD TBU 7 power connector for 1x2 backplane FLEX 1 6 5 4 2 3 7 ...

Page 144: ... the electrical outlet 2 Remove the bezel if attached See Removing the Bezel on page 50 3 Open the system See Opening the System on page 53 4 Note the cable connections on the SAS daughter card and then disconnect the cables from the storage daughter card and extend the cables away from the center fan bracket 5 Remove the fans from the center fan bracket See Removing and Installing a Fan on page 6...

Page 145: ...e system disables the new password s the next time it boots 12 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 13 Open the system 14 Repeat step 4 through step 6 15 Reinstall the password jumper plug in its original position to enable the password protection feature 16 Replace the center fan bracket and fans and reconnect the storage daug...

Page 146: ...146 Jumpers and Connectors ...

Page 147: ... not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support ...

Page 148: ...ur touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can ca...

Page 149: ...dit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the test...

Page 150: ...tem before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your P...

Page 151: ...m and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and trouble...

Page 152: ...sistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access C...

Page 153: ...els International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS portable computers only 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll ...

Page 154: ...eless toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 ...

Page 155: ...ed Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education to...

Page 156: ...Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Cod...

Page 157: ...1 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Custome...

Page 158: ...upport Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com indi...

Page 159: ... dial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Techn...

Page 160: ...ervice 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 ...

Page 161: ...l Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Suppo...

Page 162: ...ical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand Inte...

Page 163: ...m Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Sup...

Page 164: ...421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Cust...

Page 165: ...er Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS portable computers only 0848 33 88 57 Technica...

Page 166: ... Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General ...

Page 167: ...tomer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 86...

Page 168: ... Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll f...

Page 169: ... following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all ...

Page 170: ...ive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching o...

Page 171: ...rs are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circui...

Page 172: ... bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot reco...

Page 173: ...are written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS ...

Page 174: ... each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the sys...

Page 175: ...nclude memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics r...

Page 176: ...176 Glossary ...

Page 177: ...ng the system 53 configuring boot drive 105 memory 84 connecting external devices 16 connectors SAS backplane 1x8 142 system board 141 control panel installing 106 removing 105 cooling fans removing and installing 65 troubleshooting 123 cooling shroud installing 81 removing 79 cooling shroud fan 66 cover closing 53 opening 53 CPU setup options 39 D damaged systems troubleshooting 121 Dell contacti...

Page 178: ... drive bay 55 hot plug fans 65 hard drives 56 power supplies 62 I indicators back panel 16 front panel 12 hard drive 14 LCD 18 NIC 18 power 17 installing back fan bracket 82 bezel 53 center fan bracket 81 control panel 106 cooling shroud 81 diskette drive 76 expansion cards 68 installing continued expansion bay bracket 110 flex bay drive bracket 95 hard drive blank 56 hard drives 56 memory 85 memo...

Page 179: ...egrated devices 40 system security 41 system setup 36 P password disabling 144 setup 45 system 43 PCIe PCI X expansion slots 68 peripheral bay optical drive 73 tape backup unit 71 peripheral bay panel installing 52 removing 52 POST accessing system features 11 power indicator 17 power distribution board installing 112 removing 110 power supply installing 63 removing 62 troubleshooting 122 power su...

Page 180: ... system 44 serial I O device troubleshooting 119 setup password assigning 45 changing 46 using 45 spare bank 84 startup accessing system features 11 status messages LCD 18 systems management 26 support contacting Dell 152 system board connectors 141 installing 109 jumpers 139 removing 107 system cooling troubleshooting 123 system features accessing 11 system identification button 13 system message...

Page 181: ...er daughter card 130 serial I O device 119 start up routine 115 system battery 122 system cooling 123 tape drive 128 USB device 119 video 117 wet system 120 U USB device troubleshooting 119 V video troubleshooting 117 W warning messages 33 warranty 10 wet system troubleshooting 120 ...

Page 182: ...82 Index 182 Index ...

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