Getting Help
7-3
Frequently Asked Questions Cards
Dell anticipates some of your questions by providing two
information cards with certain Dell systems. One card is
titled Frequently Asked Questions About Your Dell Sys-
tem and the other is titled Frequently Asked Questions
About MS-DOS and Microsoft Windows. Be sure to
review these cards when you have a question about your
system, MS-DOS, or the Windows 3.x or Windows 95
operating system.
Dell Q&A
The Dell Q&A, a Windows-based online help file that
answers questions that are often asked by Dell computer
users, is included with certain Dell systems that were pur-
chased with the Dell-installed Windows 3.x or Windows
95 operating system.
To view the Dell Q&A, open the Dell Accessories pro-
gram group or folder and double-click on the Dell Q&A
icon. If you need further instructions on using the Dell
Q&A, click Help from the Dell Q&A button bar.
System Documentation
The system documentation shipped with your system
includes information about installing hardware, software
support utilities, and video drivers and about using the
System Setup program. For certain Dell systems, the sys-
tem documentation is provided online and is located in
the Dell Accessories program group or folder.
World Wide Web on the Internet
Dell can be accessed electronically on the Internet via a
World Wide Web site, a file transfer protocol (FTP) site,
and electronic mail (e-mail) using the following
addresses:
•
World Wide Web
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific
countries only)
http://www.dell.com/euro/ (for Europe only)
•
Anonymous FTP
ftp.dell.com/
Log in as
user: anonymous
, and use your
e-mail address as your password.
•
Electronic Support Service
[email protected] (for Asian/Pacific countries
only)
•
Electronic Quote Service
[email protected] (for Asian/Pacific coun-
tries only)
•
Electronic Information Service
Commercial Online Service
Dell can be accessed electronically via CompuServe
®
by
typing
GO
DELL
.
Dell Diagnostics Program
Every Dell system comes with the Dell Diagnostics, a
program that can help you determine what is wrong with
the system when it does not operate correctly. This pro-
gram provides valuable information for you and for Dell
technicians should you need to call Dell.
See Chapter 4, “Running the Dell Diagnostics,” for
instructions on using the diagnostics. You can use this
diagnostic program to test major components or devices
in the system, if the system can boot.
AutoTech Service
Dell’s automated technical support service—AutoTech—
provides recorded answers to the questions most fre-
quently asked by Dell customers.
When you call AutoTech, you use your touch-tone tele-
phone to select the subjects that correspond to your
questions. You can even interrupt an AutoTech session
and continue the session later. The code number that the
AutoTech service gives you allows you to continue your
session where you ended it.
The information available through AutoTech includes:
•
Specifications and prices for Dell systems currently
on sale
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