Dell Inspiron 8500 Owner'S Manual Download Page 101 | Manualshive

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S E C T I O N 7

S o l v i n g P r o b l e m s

Finding Solutions
Accessing Help
Error Messages
Video and Display Problems
Scanner Problems
Drive Problems
PC Card Problems
General Program Problems
E-Mail Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft

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Windows

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XP

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Summary of Contents for Inspiron 8500

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 8500 Owner s Manual ...

Page 2: ...t the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo TrueMobile DellNet Dell TravelLite Inspiron Dell Precision Dimension OptiPlex and Latitude are trademarks of Dell Computer Corporation Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corpora...

Page 3: ...Using Your Computer 15 Ergonomic Computing Habits 16 When Working Inside Your Computer 16 Protecting Against Electrostatic Discharge 17 Battery Disposal 17 1 A Tour of Your Computer Front View 20 Left View 24 Right View 26 Back View 27 Bottom View 31 2 Setting Up Your Computer Connecting to the Internet 34 Setting Up Your Internet Connection 34 ...

Page 4: ...42 Uninterruptible Power Supplies 42 Turning Off Your Computer 42 3 Using Batteries and Module Bay Devices Using a Battery 44 Battery Performance 44 Checking the Battery Charge 45 Charging the Battery 47 Removing a Battery 47 Installing a Battery 48 Removing and Installing a Reserve Battery 49 Storing a Battery 51 Power Problems 51 About the Module Bay 52 Checking the Charge on the Second Battery ...

Page 5: ...3 Radios Including Wireless Networking and Bluetooth 63 Power Management 63 Speaker Functions 64 Microsoft Windows Logo Key Functions 64 Touch Pad 65 Customizing the Touch Pad 66 Touch Pad or Mouse Problems 66 External Keyboard Problems 67 Unexpected Characters 67 5 Using CDs DVDs and Other Multimedia Using CDs and DVDs 70 CD or DVD problems 70 If you cannot play a CD CD RW or DVD 70 If you cannot...

Page 6: ...and Digital Audio 79 Composite Video and Standard Audio 81 Composite Video and Digital Audio 83 Enabling the Display Settings for a Television 84 Enabling S PDIF Digital Audio 85 6 Setting Up a Home and Office Network Connecting to a Network Adapter 90 Network Setup Wizard 91 Network Problems 91 Connecting to Wireless Local Area Networks 92 Determining your Network Type 92 Connecting to a Network ...

Page 7: ...m crashes 110 A program stops responding 110 Error messages appear 110 E Mail Problems 110 If Your Computer Gets Wet 111 If You Drop or Damage Your Computer 112 Resolving Other Technical Problems 112 Drivers 113 What Is a Driver 113 Identifying Drivers 113 Reinstalling Drivers and Utilities 114 Manually Reinstalling Drivers for Windows XP 115 Using System Restore 116 Creating a Restore Point 116 R...

Page 8: ...gs 145 Overview 145 Viewing the System Setup Screens 145 System Setup Screens 146 Commonly Used Options 146 Dell Technical Support Policy U S Only 149 Definition of Dell Installed Software and Peripherals 149 Definition of Third Party Software and Peripherals 150 Contacting Dell 150 Regulatory Noticesour cccess the help 168 NOM Information Mexico Only 169 Limited Warranties and Return Policy 170 L...

Page 9: ...ly 174 Total Satisfaction Return Policy Canada Only 178 Dell Software and Peripherals Canada Only 178 1 Year End User Manufacturer Guarantee Latin America and the Caribbean Only 179 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 181 Index 183 ...

Page 10: ...10 Contents ...

Page 11: ...s Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC adapter with papers or other items that will reduce cooling also do not use the AC adapter inside a carrying cas...

Page 12: ...on Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Power Use only the Dell provided AC adapter approved for use with this computer Use of another AC adapter may cause a fire or explosion Before you connect the computer to an electr...

Page 13: ...e extremely high temperatures and may result in damage to the battery pack or cause fire or burns The battery poses a burn hazard if you handle it improperly Do not disassemble it Handle a damaged or leaking battery pack with extreme care If the battery is damaged electrolyte may leak from the cells and may cause personal injury Keep the battery away from children Do not store or leave your comput...

Page 14: ...e takeoff and landing Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m 10 000 ft Please follow the airline s specific instructions as to when the use of a PED is allowed EMC Instructions Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment For parallel printers a cable is available ...

Page 15: ...such as dirt dust food liquids temperature extremes and overexposure to sunlight When you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the computer allow sufficient time for the moisture to evaporate before using the computer NOTICE When taking the computer from low temperature condi...

Page 16: ...e Tell Me How help file when setting up and using your computer To access the help file see page 104 This portable computer is not designed for continuous operation as office equipment For extended use in an office it is recommended that you connect an external keyboard When Working Inside Your Computer Before removing or installing memory modules Mini PCI cards or modems perform the following ste...

Page 17: ...omponent from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a static safe area If p...

Page 18: ...18 When Using Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 19: ...1 S E C T IO N 1 A Tour of Your Computer Front View Left View Right View Back View Bottom View ...

Page 20: ...er or exit a power management mode NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows shutdown rather than by pressing the power button If the computer stops responding press and hold the power button until the computer turns off completely which may take several seconds display latch keyboard display track stick touch pad volume control buttons device status ligh...

Page 21: ...omputer while the light is flashing Turns on steadily or blinks to indicate battery charge status If if is off you may not have a battery in your computer Turns on when Bluetooth is enabled To enable or disable Bluetooth press NOTE Bluetooth is an optional feature on your computer so the icon turns on only if your ordered Bluetooth with your computer For more information see the documentation that...

Page 22: ...as the Microsoft Windows logo key For information on supported keyboard shortcuts see page 62 TOUCH PAD Touch pad and touch pad buttons provide the functionality of a mouse See page 65 for more information DISPLAY LATCH BUTTON Press this button to release the display latch and open the display SPEAKERS To adjust the volume of the integrated speakers press the volume control buttons or volume contr...

Page 23: ...D STATUS LIGHTS The green lights located above the keyboard indicate the following Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled 9 A ...

Page 24: ...o attach devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras PC CARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a plastic blank installed in the slot For more information see the Tell Me How help file To access the help file see page 104 INFRARED SENSOR Lets you transfer files from your computer to another infrared com...

Page 25: ...attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot Attach headphones or speakers to the connector Attach a microphone to the connector ...

Page 26: ...ABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot module bay device latch release security cable slot ...

Page 27: ... How help file To access the help file see page 104 DEVICE LATCH RELEASE Releases a device For more information see the Tell Me How help file To access the help file see page 104 Back View S video TV out connector network connector RJ 45 modem connector RJ 11 parallel connector serial connector video connector AC adapter connector air vents air vent USB connectors 2 ...

Page 28: ...l audio capable devices using the TV digital audio adapter cable For more information see page 76 Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable as shown below Connects the computer to a network The green and yellow lights next to the connector indicate activity for both wired ...

Page 29: ... CONNECTOR To use the internal modem connect the telephone line to the modem connector For additional information on using the modem see the online modem documentation supplied with your computer Connects a parallel device such as a printer Connects an external monitor For more information see the Tell Me How help file To access the help file see page 104 Connects serial devices such as a mouse or...

Page 30: ...y cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating NOTE The computer turns on the fan when the computer gets hot Fan noise is norma...

Page 31: ...ge 47 BATTER Y CHARGE GAUGE Provides information on the battery charge See page 46 MEMORY MODULE COVER Covers the compartment that contains the memory modules See page 124 DOCKING DEVICE SLOT Lets you attach your computer to a docking device See the documentation that came with your docking device for additional information FAN The computer uses an internal fan to create airflow through the vents ...

Page 32: ...hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire ...

Page 33: ...ecting to the Internet Modem and Internet Connection Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Setting Up the Docking Device to Connect to a Network Power Protection Devices Turning Off Your Computer ...

Page 34: ...at provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN con...

Page 35: ... service outage Contact your ISP to check the service status or try connecting again later Modem and Internet Connection Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem NOTICE Modem and network connectors look similar Do not plug a telephone line into the network connector CHECK THE TELEPHONE WALL JACK Di...

Page 36: ... is checked and then select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and Modems Options window 6 Close the Control Panel window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and click Phone and Modem Options 3 Click the Modems tab 4 Click the COM port...

Page 37: ...ter screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 4 On the Files and Settings Transfer Wizard welcome screen click Next 5 O...

Page 38: ...er to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same...

Page 39: ...ter NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way parallel printer cable parallel connector on com...

Page 40: ... THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT WINDOWS RECOGNIZES THE PRINTER 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer model is listed right click the printer icon 5 Click Properties and then click the Ports tab 6 Ensure that the Print to the following por...

Page 41: ...luctuations and failures Surge protectors Line conditioners Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions The level of protection is usually commensurate with the cost of the surge protector Some ...

Page 42: ... as a printer to a separate power strip that provides surge protection A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device ...

Page 43: ...Module Bay Devices Using a Battery Power Problems About the Module Bay Checking the Charge on the Second Battery Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running ...

Page 44: ... you connect your computer to an electrical outlet when writing to a CD Using optical drives especially DVD and CD RW drives Using wireless communications devices PC Cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode You can check the battery charge before you insert the ba...

Page 45: ...Battery Meter screen displays status charge level and charge completion time for the primary and second batteries in your computer NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD In addition when your computer is connected to a docking device docked the Battery Meter screen includes a Dock Battery tab which displays the charge level and current st...

Page 46: ... charge Health Gauge The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health To check the battery health press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery is in good condition and more than 80 percent of ...

Page 47: ...e computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Shut...

Page 48: ... See the documentation that came with your docking device for instructions 3 Slide and hold the battery bay or module bay latch release on the bottom of the computer and then remove the battery from the bay Installing a Battery Rotate the battery into the bay until the latch release clicks For more information about installing the second battery see page 52 ...

Page 49: ... Devices 49 Removing and Installing a Reserve Battery 1 Remove the battery see page 47 2 Remove the reserve battery cover 3 Pull the reserve battery out of its compartment and disconnect the reserve battery cable from the connector ...

Page 50: ... d e l l c o m s u p p o r t d e l l c o m 4 Connect the reserve battery cable to the connector in the reserve battery compartment 5 Place the reserve battery in the compartment and replace the reserve battery cover reserve battery connector reserve ...

Page 51: ... computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn ...

Page 52: ...elp file see page 104 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reseat the memory modules see page 124 About the Module Bay NOTE You can only use D Family modules in the module bay You can install devices such as a floppy drive CD drive CD RW drive DVD drive CD RW DVD drive DVD RW Dell TravelLite module second battery or second hard drive in the m...

Page 53: ...tall devices while the computer is running and connected to a docking device docked Your computer ships with an optical drive installed in the module bay However the device screw is not installed in the optical drive but packaged separately When you install your device in the module bay you can install the device screw second battery top status button on the charge gauge ...

Page 54: ...urity purposes If the Device Screw Is Not Installed NOTICE To prevent damage to devices place them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 Press the device latch release 2 Pull the device out of the module bay 3 Insert the new device into the bay and push the device until you feel a click device latch rel...

Page 55: ...e the documentation that came with your docking device for instructions NOTICE To prevent damage to devices place them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 3 Close the display and turn the computer over 4 Use a 1 Phillips screwdriver to remove the device screw from the bottom of the computer 5 Press the ...

Page 56: ... Replace the device screw 9 Turn on the computer Removing and Installing Devices While the Computer Is Running NOTE If the device screw is not installed you can remove and install devices while the computer is running and connected to a docking device docked Your computer ships with an optical drive installed in the module bay However the device screw is not installed in the optical drive but pack...

Page 57: ...s If the Device Screw Is Not Installed 1 Double click the Safely Remove Hardware icon on the taskbar 2 Click the device you want to eject NOTICE To prevent damage to devices place them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 3 Press the device latch release device latch release ...

Page 58: ...alled 1 Double click the Safely Remove Hardware icon on the taskbar 2 Click the device you want to eject 3 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions NOTICE To prevent damage to devices place them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing hea...

Page 59: ...evice out of the module bay 7 Insert the new device into the bay push the device until you feel a click and replace the screw Windows XP automatically recognizes the new device 8 If necessary enter your password to unlock your computer device latch release ...

Page 60: ...60 Using Batteries and Module Bay Devices w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 61: ...4 S E C T IO N 4 Using the Keyboard and Touchpad Numeric Keypad Keyboard Shortcuts Touch Pad Customizing the Touch Pad Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters ...

Page 62: ...re marked in blue on the right of the keypad keys To type a number or symbol ensure that the keypad is enabled and press and the desired key The light indicates that the keypad is active Keyboard Shortcuts System Functions Opens the Task Manager window Enables and disables the numeric keypad Enables and disables the scroll lock 9 ...

Page 63: ... CRT monitor simultaneously an external CRT monitor only the integrated display and an external DVI monitor simultaneously external DVI monitor only and external CRT monitor and external DVI monitor simultaneously Increases brightness on the integrated display only not on an external monitor Decreases brightness on the integrated display only not on an external monitor Enables and disables radios ...

Page 64: ...ther Hardware Increases the volume of the integrated speakers and external speakers if attached Decreases the volume of the integrated speakers and external speakers if attached Enables and disables the integrated speakers and external speakers if attached Minimizes all open windows Maximizes all windows Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the S...

Page 65: ...e your finger over the touch pad To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button To select and move or drag an object position the cursor on the object and tap down up down on the touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface touch ...

Page 66: ...pad Click the Pointer tab to adjust touch pad settings 3 Select the desired settings and click Apply 4 Click OK to save the settings and close the window Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOU...

Page 67: ...on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Turn off the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to All Programs point to Accessories and click Notepad 5 Type some characters on the...

Page 68: ...68 Using the Keyboard and Touchpad w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 69: ...5 S E C T IO N 5 Using CDs DVDs and Other Multimedia Using CDs and DVDs CD or DVD problems Sound and Speaker Problems Copying CDs Connecting a Television to the Computer ...

Page 70: ...zing the drive Insert a bootable disk and restart the computer Verify that the light is blinking indicating normal operation TRY ANOTHER DISC Insert another disc to eliminate the possibility that the original disc is defective ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted ...

Page 71: ...E STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW Search for the keyword standby in Windows Help To access the help file see page 104 CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your CD creation software EXIT ALL OTHER OPEN PROGRAMS Exiting all other open programs before writing to the CD RW may alleviate the problem Sound and Speaker Problems If you have a problem with integr...

Page 72: ... halogen lamps to check for interference REINSTALL THE SOUND AUDIO DRIVER See page 113 Copying CDs NOTE Ensure that you follow all copyright laws when you create CDs This section applies only to computers that have a CD or DVD recording device The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer See the following section Using Easy ...

Page 73: ... CD media limitations The Easy CD Creator Basic documentation is located in the Microsoft Windows Help and Support Center see page 104 The documentation is also provided on the Roxio reinstallation CD which is included with your computer Each Easy CD Creator Basic project program also has thorough online help files Using Blank CD R Discs or Blank CD RW Discs Your CD RW drive writes to two differen...

Page 74: ...ding techniques If you make a mistake you can erase the CD RW disc and try again You can also use blank CD RW discs to test music file projects before you record the project permanently to a blank CD R disc See the Roxio support website at support roxio com for additional helpful tips How to Copy a CD NOTE If you have a DVD CD RW combo drive and you experience recording problems first check for av...

Page 75: ...being copied the copy process may take a few minutes 5 After the source CD is copied remove the source CD from the CD RW drive tray The CD RW drive tray opens automatically after the source CD is copied NOTE You must use CD R discs to burn music CDs that you want to play in regular stereos CD RW discs do not play in most home or car stereos 6 Insert a blank CD into the CD RW drive and close the tr...

Page 76: ...rt for S PDIF digital audio you can use the audio connector on the side of the computer to connect the computer to your television or audio device It is recommended that you connect video and audio cables to your computer in one of the following combinations NOTE Diagrams for each connection combination appear at the beginning of each subsection to help you determine which method you should use S ...

Page 77: ...edia 77 S Video and Standard Audio Before you begin ensure that you have the following cables 1 Turn off the computer and the television and or audio device you want to connect TV digital audio adapter cable S video cable audio cable ...

Page 78: ...lug one end of the S video cable in to the S video connector on the TV digital audio adapter cable 4 Plug the other end of the S video cable in to your television 5 Plug the single connector end of the audio cable in toin to the headphone connector on your computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or other audio d...

Page 79: ...Using CDs DVDs and Other Multimedia 79 S Video and Digital Audio Before you begin ensure that you have the following cables TV digital audio adapter cable S video cable S PDIF digital audio cable ...

Page 80: ...your computer 3 Plug one end of the S video cable in to the S video connector on the TV digital audio adapter cable 4 Plug the other end of the S video cable in to the S video connector on the television 5 Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable 6 Plug the other end of the S PDIF digital audio cable in to the audio inpu...

Page 81: ...ou begin ensure that you have the following cables 1 Turn off the computer and the television and or audio device you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer TV digital audio adapter cable S video cable audio cable ...

Page 82: ...e TV digital audio adapter cable 4 Plug the other end of the composite video cable in to the composite video connector on the television 5 Plug the single connector end of the audio cable in to the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or other audio device ...

Page 83: ...te Video and Digital Audio Before you begin ensure that you have the following cables 1 Turn off the computer and the television and or audio device you want to connect TV digital audio adapter cable composite video cable S PDIF digital audio cable ...

Page 84: ...eo connector on the television 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable 6 Plug the other end of the digital audio cable in to the S PDIF connector on your television or other audio device Enabling the Display Settings for a Television ATI Video Controller 1 Click the Start button and then click the Control Panel icon 2 ...

Page 85: ...o full screen mode the entire computer display screen is blank NVIDIA Video Controller NOTE Ensure that you properly connect the television before you enable the display settings 1 Open the Control Panel window 2 Click the Start button and then click the Control Panel icon 3 Double click the Display icon click the Settings tab and then click Advanced 4 Click the TwinView tab 5 Click the Clone butt...

Page 86: ...t d e l l c o m 1 Double click the InterVideo WinDVD icon on the Windows desktop 2 Insert a DVD into the DVD drive If the DVD begins playing click the stop button 3 Click the Properties wrench icon 4 Click the Audio tab 5 Click Enable S PDIF output 6 Click Apply 7 Click OK ...

Page 87: ...o Driver NOTE Enabling S PDIF in Windows disables the sound from the headphone connector 1 Double click the speaker icon in the Windows notification area 2 Click the Options menu and then click Advanced Controls 3 Click Advanced 4 Click Enable S PDIF 5 Click Close 6 Click OK ...

Page 88: ...88 Using CDs DVDs and Other Multimedia w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 89: ...6 S E C T IO N 6 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network Problems Connecting to Wireless Local Area Networks ...

Page 90: ...cted to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack NOTE Do not use a network cable with a telephone wall jack network ...

Page 91: ...ed with Windows XP 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the optional connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that t...

Page 92: ...from your network administrator These settings are unique to your network and cannot be provided by Dell Determining your Network Type NOTE Most wireless networks are the infrastructure type Consult your network administrator if you are unsure of the type of network you are connecting to Wireless networks fall into two categories infrastructure networks and ad hoc networks An infrastructure networ...

Page 93: ...ur Drivers Utilities and Applications CD that came with your computer in the User s Guides Network User s Guides category The User s Guide is also available on the Dell Support website at support dell com 1 Click Start Control Panel and then click Switch to Classic View 2 Double click Network Connections 3 Click Wireless Network Connection The Wireless Network Connection icon is highlighted 4 Unde...

Page 94: ...Office Network w w w d e l l c o m s u p p o r t d e l l c o m NOTE The names of wireless networks that your computer can see are listed in the Available Networks area 6 Click Add The Wireless network properties window appears ...

Page 95: ...name SSID field 8 If you are connecting to an ad hoc network which does not use any routers or access points click the check box labeled This is a computer to computer ad hoc network wireless access points are not used 9 Click OK Your new network name appears in the Preferred networks area ...

Page 96: ... to match the wireless network you are trying to connect to Choose one of the following connection options based on the security settings for your network Connecting to a Network with no Security Related Requirements Common for home and small office networks Connecting to a Network with Wi Fi Protected Access WPA Security Requirements Connecting to a Network with Wired Equivalent Protocol WEP Secu...

Page 97: ...ity Requirements The following instructions are basic steps for connecting to a WPA network If your network requires a user name password or domain settings consult the setup instructions in the User s Guide for your wireless network card NOTE WPA protocols require that you know the Network Authentication and Data Encryption settings for your wireless network In addition your WPA protected network...

Page 98: ...ed by the network administrator 5 If your wireless network requires a key enter it in the Network key field NOTE Your computer may take up to a minute to attach to the network 6 Click OK Your network setup is complete Connecting to a Network with Wired Equivalent Protocol WEP Security Requirements 1 In the Preferred networks section click the name of your wireless network ...

Page 99: ...may not contain the drop down menus If you are using an earlier version select the check box labeled Data encryption WEP enabled and go to step 5 4 From the Data encryption drop down menu select WEP 5 If the wireless network does not require a network key for example password go to step 8 6 De select the check box labeled The key is provided for me automatically ...

Page 100: ... t d e l l c o m 7 Enter the WEP network key provided by your network administrator in the Network key field 8 Enter this key again in the Confirm network key field NOTE Your computer may take up to a minute to attach to the network 9 Click OK Your network setup is complete ...

Page 101: ...blems Scanner Problems Drive Problems PC Card Problems General Program Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP ...

Page 102: ...hart to quickly find the answers to your questions NOTE If you have a problem with an external device see the device documentation or contact the manufacturer See page 51 See page 104 Get technical assistance from Dell See page 150 Press the power button to resume from standby mode See the Tell Me How help file see page 104 for more information on standby mode ...

Page 103: ...ving Problems 103 See page 105 See page 71 See page 40 See page 35 See page 107 See page 91 See page 67 See page 110 See page 35 See page 104 See page 111 See page 112 See page 108 See page 66 See page 67 ...

Page 104: ...ibes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOL...

Page 105: ...lick Add or Remove Programs 4 Select the program you want to remove 5 Click Remove or Change Remove and follow the prompts on the screen 6 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again CHECK THE LIGHT When the light is blinking the computer has power If the light is blinking the computer is in stan...

Page 106: ...he keyword standby in the Help and Support Center For instructions on accessing help files see page 104 SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press to switch the video image to the display ADJUST THE BRIGHTNESS See the Tell Me How help file for instructions on adjusting the brightness To access the help file see page 104 MOVE THE SUBWOOFER AWAY FROM THE COMPUTE...

Page 107: ...see page 104 CONNECT AN EXTERNAL MONITOR 1 Turn off your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell see page 150 CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firml...

Page 108: ...ometimes prevent Windows from recognizing the drive Insert a bootable disk and restart the computer Verify that the light is blinking indicating normal operation ENSURE THAT THE DISK IS NOT WRITE PROTECTED You cannot save data to a write protected disk See the following figure TRY ANOTHER FLOPPY DISK Insert another disk to eliminate the possibility that the original disk is defective REINSTALL THE...

Page 109: ...S 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Unplug or Eject Hardware icon ...

Page 110: ...may help you solve the problem Ensure that you properly installed and configured the program Reinstall the program if necessary END THE PROGRAM 1 Simultaneously press 2 Click the Applications tab and then select the program that is no longer responding 3 Click End Task REVIEW ERROR MESSAGES Look up the message and take the appropriate action See the software documentation ENSURE THAT YOU ARE CONNE...

Page 111: ...mputer 4 Remove the module bay device and any installed PC Cards and put them in a safe place to dry 5 Remove the battery 6 Wipe off the battery and put it in a safe place to dry 7 Remove the hard drive see page 134 8 Remove the memory module s see page 124 9 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer ...

Page 112: ... 163 for information on your warranty coverage If the computer does not start or if you cannot identify the damaged components contact Dell see page 150 Resolving Other Technical Problems GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions See page 149 for a description of the hardware and software support provided by Dell E ...

Page 113: ...our operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the drive...

Page 114: ...ice for which the new driver was installed and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Using System Restore on page 116 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities CD If using Device Driver Rollback or Syste...

Page 115: ... the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the extracting instructions and read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated ...

Page 116: ...he hardware software or other system settings have left the computer in an undesirable operating state See Windows Help for information on using System Restore NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on ...

Page 117: ...t you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools an...

Page 118: ...s with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 5 Double click any conflict to display the Properties window If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ 6 Resolve conflicts by reconfiguring the devices or remo...

Page 119: ...ram and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your com...

Page 120: ...on the screen NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTICE Do not press any key when the following message appears Press any key to boot from the CD 6 When the Regiona...

Page 121: ...starts NOTICE Do not press any key when the following message appears Press any key to boot from the CD 13 When the Welcome to Microsoft screen appears click Next 14 When the How will this computer connect to the Internet message appears click Skip 15 When the Ready to register with Microsoft screen appears select No not at this time and click Next 16 When the Who will use this computer screen app...

Page 122: ...122 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 123: ...8 S E C T IO N 8 Adding and Replacing Parts Adding Memory Adding a Mini PCI Card Adding a Modem Replacing the Hard Drive ...

Page 124: ... the work surface is flat and clean to prevent scratching the computer cover 2 Save and close any open files exit any open programs and then shut down the computer see page 42 3 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 4 Disconnect the computer from the electrical outlet 5 Wait 10 to 20 seconds and t...

Page 125: ...o the memory module connector do not use tools to spread the memory module securing clips 8 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector captive screw memory module cover ...

Page 126: ...d damaging the connector 9 Ground yourself and install the new memory module NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place...

Page 127: ... and Replacing Parts 127 10 Replace the cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer captive screw memory module cover ...

Page 128: ...orized to install a 5 GHz Wireless LAN Mini PCI card If you are removing and or installing a 2 4 GHz 802 11b 802 11b g Mini PCI card follow the instructions noted below Only products approved for use in your portable computer may be installed Approved Mini PCI cards may be purchased only from Dell NOTE 2 4 GHz Wireless LAN PC Cards may be removed and installed by the user CAUTION Before working in...

Page 129: ... the computer over 8 Loosen the captive screw from the Mini PCI card modem cover and remove the cover 9 If a Mini PCI card is not already installed go to step 10 If you are replacing a Mini PCI card remove the existing card a Disconnect the Mini PCI card from any attached cables b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI car...

Page 130: ...ard NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 10 Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until you feel a click 11 Connect the antenna cables to the Mini PCI Mini PCI card connector Mini PCI card antenna cables 2 ...

Page 131: ...11 NOTICE Handle components and cards by their edges and avoid touching pins and contacts 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover 2 Save and close any open files exit any open programs and shut down the computer see page 42 3 If the computer is docked undock it 4 Disconnect the computer from the electrical outlet 5 Wait 10 to 20 seconds and then di...

Page 132: ...ter over and loosen the captive screw from the Mini PCI card modem cover 9 If a modem is not already installed go to step 10 If you are replacing a modem remove the existing modem a Remove the screws securing the modem to the system board and set it aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable captive sc...

Page 133: ...d for correct insertion do not force the connections 11 Align the modem with the screw hole and press the modem into the connector on the system board 12 Install the screw to secure the modem to the system board 13 Replace the Mini PCI card modem cover screw system board connector pull tab modem modem cable ...

Page 134: ... a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell To replace the hard drive in the hard drive bay 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover 2 Save and close any open files exit any open programs and then shut down the computer see page 42 3 If the computer is...

Page 135: ...original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 10 Slide the hard drive into the bay until it is fully seated 11 Replace and tighten the screw 12 Use the Operating System CD to install the operating system for your computer see page 119 13 Use the Drivers and Utilities ...

Page 136: ...136 Adding and Replacing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 137: ...9 S E C T IO N 9 Appendix Specifications Standard Settings Dell Technical Support Policy U S Only Contacting Dell Regulatory Noticesour cccess the help Limited Warranties and Return Policy ...

Page 138: ... bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller TI 4510 CardBus controller PC Card connector supports one Type I or Type II card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits Memory Memory module connector two user accessible SODIMM sockets Memory module capacities 256 MB 512 MB and 10...

Page 139: ...ast IR and IrDA Standard 1 0 Slow IR S video TV out 7 pin mini DIN connector for S video composite video and S PDIF TV digital audio adapter cable supports composite video and S PDIF Mini PCI Type IIIA Mini PCI card slot Modem RJ 11 port Network adapter RJ 45 port IEEE 1394 4 pin serial connector Communications Modem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus Network adapt...

Page 140: ...osite modes Audio Audio type Intel AC 97 Stereo conversion 20 bit stereo digital to analog 18 bit stereo analog to digital Interfaces Internal AC 97 External microphone miniconnector stereo headphones speakers miniconnector Speaker two 4 ohm speakers Internal speaker amplifier 2 W channel into 4 ohms Volume controls keyboard shortcuts or program menus Display Type active matrix TFT WUXGA WSXGA and...

Page 141: ...A Power Consumption Panel with backlight typical 5 5 W Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Key travel 2 7 mm 0 3 mm 0 11 inch 0 016 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 64 88 mm 2 55 inch senso...

Page 142: ...idth 67 mm 2 64 inches Weight 0 48 kg 1 06 lb Voltage 11 1 VDC Charge time with computer off approximately 1 hour to reach 80 percent charge Operating time approximately 3 to 4 hours can be significantly reduced under certain power intensive conditions Life span approximate 300 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input ...

Page 143: ...ches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 38 mm 1 5 inches Width 359 mm 14 1 inches Depth 274 mm 10 8 inches Weight With travel module and 72 WHr battery 3 10 kg 6 83 lb With CD drive and 72 WHr battery 3 29 kg 7 26 lb AC Adapter continued ...

Page 144: ...10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft ...

Page 145: ...ble or enable only through the system setup program For more information about configuring features for your operating system see the Windows Help and Support Center The system setup screens display the current setup information and settings for your computer such as System configuration Boot order Boot start up configuration and docking device configuration settings Basic device configuration set...

Page 146: ...ct Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Order page of the system setup program NOTE To change the boot sequence on a one time only basis see page 147 The Boot Order page displays a general list of the bootable d...

Page 147: ...can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Turn off the computer 2 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Turn on the computer When the DELL logo appears press immediately If you...

Page 148: ...he COM port assigned to the serial connector 3 Press the down arrow key to select the Infrared Data Port setting and press the right arrow key to change the setting to a COM port 4 Press the down arrow key to select the Infrared Mode setting and press the right arrow key to change the setting to Fast IR or Slow IR It is recommended that you use Fast IR If the infrared device cannot communicate wit...

Page 149: ...dyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement ...

Page 150: ...fic web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country ...

Page 151: ...ustria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 01 795 67602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporat...

Page 152: ...42 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia ...

Page 153: ...1 800 847 4096 Technical Support med large bus government toll free 1 800 847 4096 Sales direct sales from outside Toronto toll free 1 800 387 5752 Sales direct sales from within Toronto 416 758 2200 Sales federal government education and medical toll free 1 800 567 7542 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Su...

Page 154: ...ation toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia Gener...

Page 155: ...001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 313 ...

Page 156: ...55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Pub...

Page 157: ...onal Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 44...

Page 158: ...Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area ...

Page 159: ...on up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Korea Seoul Internatio...

Page 160: ...Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country C...

Page 161: ...om Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Re...

Page 162: ...port dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E ...

Page 163: ...try Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709...

Page 164: ... International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 52...

Page 165: ...002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sales ...

Page 166: ...4 373 185 or 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 ...

Page 167: ...stomers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softwar...

Page 168: ...ment to function properly together in the electronic environment While this computer has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are...

Page 169: ...n One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number PP02X Supply voltage 100 240 VAC Frequency 50 60 Hz Current Consumption 1 5 A Output voltage ...

Page 170: ...rials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software Non ...

Page 171: ...UNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip or invoice exc...

Page 172: ...u if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data o...

Page 173: ... purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to ...

Page 174: ...torage products EMC branded products or enterprise software Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished Dell branded server and storage products may be returned within 30 days from the date on the packing slip or invoice All other reconditioned or refurbished Dell branded hardware products and parts may be returned within 14 days of the da...

Page 175: ...HIS WARRANTY STATEMENT FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES D...

Page 176: ...that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipmen...

Page 177: ...ovided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at www dell ca or by calling Customer Care at 1 800 847 4096 If you purchased through us a service contract with one of our third party service providers please refer to that contract mailed to you with your packing slip or invoice fo...

Page 178: ... and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either application or operating system software that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment The Total Sati...

Page 179: ...s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify for refund or replacement returned products must be in as new condition software products must be unopened and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it 1 Year End User...

Page 180: ... guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit o...

Page 181: ...request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Cus...

Page 182: ... are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call e...

Page 183: ...ibilities 118 copying CDs general information 72 helpful tips 73 how to copy a CD 74 crashes 110 D damaged computer testing 112 Dell support policy 149 Device Driver Rollback 114 device latch release description 27 system view 27 device status lights 21 description 21 display description 20 system view 20 display latch description 20 system view 20 display latch button description 22 system view 2...

Page 184: ... view 22 unexpected characters 67 keyboard status lights description 23 system view 23 keypad numeric 62 L line conditioners 42 M memory adding 124 removing 125 Mini PCI card installing 128 Mini PCI card modem and memory module cover description 31 system view 31 modem adding 131 modem connector description 29 system view 29 module bay about 52 description 27 swapping devices while the computer is...

Page 185: ...deo TV out connector description 28 system view 28 System Restore 116 system setup program commonly used options 146 purpose 145 screens 145 146 viewing 145 system specifications 138 system views back 27 bottom 27 31 front 20 left side 24 right side 26 T Tell Me How help file accessing 104 touch pad 65 customizing 66 description 22 system view 22 troubleshooting about 102 cannot save to floppy dis...

Page 186: ... See UPS 42 UPS 42 USB connector description 28 system view 28 V video connector description 29 system view 29 W warranty 170 wet computer 111 Windows XP Device Driver Rollback 114 Hardware Troubleshooter 118 help 104 reinstalling 119 System Restore 116 ...

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