Action
Yes
No
1
The print cartridges may be low or need to be replaced. Confirm the amount of toner
in each print cartridge.
1. Check the toner level in the
Status
tab in the Status Monitor.
2. Replace the print cartridges as necessary.
Is the problem recovered?
The task is
complete.
Go to
action 2.
2
If the user is using non-Dell brand print cartridges, disable the
Non-Dell Toner
option.
1. Launch the Tool Box, and click
Non-Dell Toner
on the
Printer Maintenance
tab.
2. Ensure that the
On
check box is not selected.
Is the problem recovered?
The task is
complete.
Go to
action 3.
3
Replace the print cartridge if you have a spare.
1. Replace the print cartridge. See
"Installing the Print Cartridges"
and
"Replacing
Print Cartridges"
.
2. After you replace the print cartridge, click
Chart Print
on the
Diagnosis
tab.
3. Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is
complete.
Contact
Dell.
Part or the entire output is black.
Action
Yes
No
1
Ensure that the print cartridges are installed correctly. See
"Installing the Print
Cartridges"
.
Is the problem recovered?
The task is
complete.
Go to
action 2.
2
Ensure
Output Color
is set to
Color (Auto)
in the printer driver.
1. On the
Graphics
tab, ensure that the
Output Color
is set to
Color (Auto)
.
Is the problem recovered?
The task is
complete.
Go to
action 3.
3
Replace the print cartridge if you have a spare.
1. Replace the print cartridge. See
"Installing the Print Cartridges"
and
"Replacing Print Cartridges"
.
2. After you replace the print cartridge, click
Chart Print
on the
Diagnosis
tab.
3. Click the
4 Colors Configuration Chart
button.
The 4 Colors Configuration Chart is printed.
Is the problem recovered?
The task is
complete.
Contact
Dell.
Pitched color dots
