Dell 2135CN, Service Manual

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Chapter 1 Troubleshooting
Version 2 2008.03.31
If message appears on your computer screen:
- "Device can't be set to the H/W mode you want."
- "Port is being used by another program."
- "Port is Disabled."
- "Scanner is busy receiving or printing data. When the current job is completed, try again."
- "Invalid handle."
- "Scanning has failed."
Check and try the action below.
1) There may be a copying or printing job in progress. When the current job is complete, try the job
again.
2) The selected port is currently being used. Restart your computer and try again.
3) The printer's cable may be improperly connected or the power may be off.
4) The scanner driver is not installed or an operating environment is not set up properly.
5) Ensure that the port is properly connected and the power is turned on. Then restart your computer.
6) Check if the USB cable is properly connected.
If printer does not properly transfer scan data to a specified destination via the Scan to E-mail or Scan
to Network feature, check and try the action below.
1) Check if the following settings have been set correctly on the Dell Printer Configuration Web Tool.
-Scan to Network
2) Check the following settings under Address Book
→
Server Address:
- Server Address
- Server Path
- Share Name
- Login Name
- Login Password
- Scan to E-mail
3) Check the following setting under Address Book
→
E-Mail Address:
- Address