Dell 2135CN, Service Manual

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Chapter 1 Troubleshooting
Version 2 2008.03.31
1.5 Items to Be Confirmed Before Going to FIP Troubleshooting
1.5.1 Basic Multi Function Printer Problems
Some Multi Function Printer problems can be easy to resolve. If a problem occurs, check each the
following:
1) If a message is displayed on the personal computer connected with the Multi Function Printer, see
"2.3 Status Code List".
2) The Multi Function Printer power cable is plugged into the printer and a properly grounded electrical
outlet.
3) The Multi Function Printer power is ON.
4) If you have checked all of the above and still have a problem, turn off the Multi Function Printer, wait
for 10 seconds, and then turn on the printer. This often solves the problem.
1.5.2 Display Problems
1) If the operation panel is blank, check and try the action below.
a) Make sure the Multi Function Printer power is turned on.
b) Turn off the Multi Function Printer, wait for 10 seconds, and turn on the Multi Function Printer.
2) If the menu settings changed from the personal computer have no effect, check and try the actions
below.
Settings in the software program, the printer driver, or the printer utilities are overriding the settings
made on the personal computer.
a) Change the settings of the Printer Driver, the Printer Utility or the Software Program using the
PC, the Operator Panel or the Engineering Workstation.
1.5.3 Printing Problems
1) If a job did not print correct or incorrect characters were printed, check and try the actions below.
a) Make sure “Ready to Print” appears on the operator panel before sending a job to print.
b) Make sure the print media is loaded in the Multi Function Printer, then make sure the message
of "Ready to Print" is displayed on the LCD.
c) Verify that you are using the correct printer driver.
d) Make sure you are using the correct Ethernet or USB cables and it securely connected at the
back of the printer.
e) Verify that the correct print media size is selected.
f) If using a print spooler, verify that the spooler has not stalled.
g) Check the printer interface from the "Configuration Page". Determine the host interface you are
using. Print a Panel Setting page to verify that the current interfaces settings are correct.
h) Output fonts will not print correctly using the PCL driver in its default mode.
2) If secure print is not available or not printing, refer to the requirements below.
a) Make sure the Optional Memory (256 MB) is installed to the Multi Function Printer. (For Secure
Printing, the Optional Memory is required.)
b) If secure printing is not available although the optional 256 MB memory has been installed,
increase the size of the RAM disk with the operator panel, PC, Engineering Workstation, or Web
tools.