DataCard Datacard SP35, Installation Manual

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16
SP Series Info Central: Troubleshooting
A card was printed
unexpectedly and the text
does not make sense. On an SP Series printer with the
Built-In Ethernet and Open Card
options, you have changed the
Data Format from Smart Driver™
to Open Card while the driver
was sending a card or was
polling the printer. If the Smart Driver™ is installed
on a computer and connected to
the printer (locally or through the
network), suspend
communication from the driver to
the printer before changing
settings on the printer LCD
panel.
Print Topcoat problems
The card shows irregular
lighter or darker spots. The topcoat panel of print ribbon
is wrinkling because the intensity
setting is too high.
The printhead might not be
aligned correctly.
Lower the printhead intensity
setting for topcoat
.
Contact your service provider.
A short edge of the topcoat
does not stick to the card. The printhead intensity is too low.
The card thickness or type of
cards have changed.
The printhead is not aligned
correctly.
Increase the printhead intensity
setting for topcoat
.
Change the brightness settings
on the Color Settings tab in the
Printer Toolbox.
Change the printhead intensity
for monochrome (K) or topcoat.
Contact your service provider.
Random scratches appear in
the topcoat of the printed
card. The inside of the printer might be
dirty.
Supplies were mishandled.
Run a cleaning card and then
change the cleaning sleeve
.
Clean the printer rollers .
Store supplies in a clean
environment. Keep supplies in
their packaging until loaded in
the cartridge.
If the problem persists, contact
your service provider.
What you see Possible causes Solutions