DataCard Datacard SP35, Installation Manual

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36
SP Series Info Central
Obtaining service
This section contains:
• "When to obtain service"
• "Packing the printer for shipping"
For repair assistance, contact your service provider. Place the service call from a telephone close to the printer so
that you can access the printer and the PC running the driver while talking to the customer support representative.
Your service provider should record information about how to contact them on the back cover of the Printer Guide
shipped with the printer. If you do not know how to contact your service provider, contact Datacard, who can direct
you to your service provider. See the inside of the front cover of the
Printer Guide .
Before you call for service, make sure you have the information recorded during troubleshooting, as described in
this e-Guide. Also, make sure you have the serial number of the printer. It is located on a label that is visible on the
left side of the printer when you open the top cover of the printer.
When to obtain service
Perform the steps at the beginning of this chapter before obtaining service. Call for service if:
• A troubleshooting process instructs you to call service
• A troubleshooting process does not produce the expected result
• You experience a problem repeatedly
Packing the printer for shipping
When service asks you return the printer to a service center for repair, pack the printer for shipping. You might also
need to pack the printer to send it to another location.
1 Turn off power to the printer.
2 Remove the power cord from the printer and power receptacle. Remove the data cable and any other cables
attached to the printer.
— If you are shipping the printer to use at another location, pack the power supply, power cord, data cable,
and any other cables in the accessories tray.
— If you are shipping the printer for service, do not ship cables with the printer unless asked to do so.
— Service might ask you to ship cards or additional samples of your current supplies. If service requests cards
or supply samples, place them in the accessory tray to prevent damage to the printer.
3 Remove all cards from the input hopper, output hopper, (reject bin for SP75), and printer. Do not ship cards
unless asked to do so.
4 Remove the continuous cleaning roller from the printer unless asked to return it. Put the spindle with other
accessories, such as the Printer Guide.
5 Make sure the input hopper door is firmly closed.
6 Close the top cover.
7 Use the original shipping carton, plastic bag, and foam shipping supports.
8 Place the plastic bag around the printer.
9 Make sure the bottom shipping support is in place.
10 Place the printer in the shipping carton, resting in the shipping supports.
11 Place the top shipping support in place.
12 For SP35, place the accessories tray in the shipping carton, on the top.