DataCard Datacard SP35 Installation Manual Download Page 142

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SP Series Info Central: Troubleshooting

Is it really trouble? 1
How do I troubleshoot a problem? 1

Locating the problem 3
Making Test Cards 4

Making a printer test card 4
Printer test card 5

Printing appearance 7
Monochrome printing 14
Print Topcoat problems 16
Laminator topcoat problems (SP75 printer only) 18
Laminator patch problems (SP75 printer only) 21

Communication problems 28
Magnetic stripe problems 34

Magnetic stripe test card 34
Common magnetic stripe problems 34

Obtaining service 36

When to obtain service 36
Packing the printer for shipping 36

Installing Printer Diagnostics 37

TROUBLESHOOTING GUIDE

Summary of Contents for Datacard SP35

Page 1: ... the network 26 Printer and Smart Driver setup 30 SNMP Support 30 Updating the driver 33 Updating the printer driver for Windows XP or 2000 33 Updating the printer driver for Windows Me 98 SE or NT 34 34 Reinstalling the driver 35 Removing the existing printer driver 35 Running the Cleanup utility 36 Installing the printer and driver again 36 Troubleshooting Installation Problems 37 Troubleshootin...

Page 2: ...nect to and use one printer or more than one printer can be attached to a PC The information in this section has two purposes If you are not familiar with installing a printer on a PC this section provides detailed steps and information to help you If you want to understand the connection choices available to you or if you want use another connection method this section explains what the choices a...

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Page 4: ...r Datacard authorized service personnel also install printers Site requirements The SP35 Printer Guide SP55 Printer Guide or SP75 Printer Guide describes site requirements for each printer Site guidelines When choosing a site for the printer and its supplies consider these guidelines Keep all dust dirt food liquids etc away from the printer at all times Do not use supplies or cards that have been ...

Page 5: ...xcept Windows NT The PC might have more than one USB port or USB devices already attached to the PC might provide USB ports to use Datacard recommends using the Windows XP or 2000 operating systems if you plan to connect more than one printer to a PC using USB ports or using a USB port and another connection method A network connection to support printer sharing or direct networking Direct network...

Page 6: ...nters to a PC with one USB port obtain a USB hub to which both printers can be connected See Connecting more than one printer or more than one PC for information about installing a printer using a USB port Installing the printer using files downloaded from www datacard com The printer driver for Datacard SP Series printers is available from Datacard web site at www datacard com When downloading a ...

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Page 8: ...he printer that holds the duplex door closed 7 For SP75 printers and SP55 printers with the Built in Ethernet feature attach the guide holder to the side of the printer and insert the SP Series Network Printer Guide 8 After unpacking the printer put the shipping carton shipping supports and accessories tray aside in case you need to ship the printer in the future If any items are missing contact y...

Page 9: ...ct a USB cable when using the Windows NT operating system The printer supports only a network connection to Windows NT See Network installation for information about connecting the printer using the Ethernet port The USB cable must be a type CM 30V cable up to a maximum of 6 5 feet or 2 meters long A longer cable might result in electrical interference Connecting the printer using a USB cable 1 At...

Page 10: ...wer on the printer See Powering on an SP35 or SP55 printer or Powering on an SP75 printer The printer should display a series of colors on the status light when it powers on The printer status light becomes steady green when the printer is ready Power on the PC or host computer Make sure it is fully operational before connecting the printer For a directly networked printer make sure that the print...

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Page 12: ... does not have a CD ROM drive request diskettes from your service provider Service providers can obtain the driver as diskette images from the partner page You also can download the printer driver from www datacard com If you have installed the printer driver and want to update to the most recent driver follow the steps in Updating the driver Several other connection methods are available includin...

Page 13: ...you must solve the problem that prevents the PC and printer from communicating before continuing 10 The printer is installed automatically The Found New Hardware Wizard starts The wizard might take a few seconds to open For Windows XP if you have service pack 2 installed the first page of the Found New Hardware Wizard allows you to connect to Windows Update Choose No not this time to speed up the ...

Page 14: ...e prompts The Add New Hardware Wizard appears again continue The Wizard to install USB printing can also appear as part of the next step 6 On the Add New Hardware Wizard do the following On Windows Me make sure that Automatic search for a better driver Recommended is checked and then click Next on the Wizard On Windows 98 click Next on the Wizard and do the following Make sure that Search for the ...

Page 15: ...h Windows running insert the CD ROM in the PC s drive The Smart Driver window opens automatically 4 Click Install the Printer The Smart Driver installation program starts 5 You will see a message that recommends using Windows XP or 2000 Click OK to continue 6 Click Next on the first Smart Driver Setup dialog box 7 Select the e Guide s for your printer type Click Next to copy driver files and to in...

Page 16: ...r 1 Begin with the printer powered on and connected to the PC supplies loaded the printer driver installed and Windows running 2 Make sure the Printer Toolbox is open After the PC restarts the Printer Toolbox is displayed The icon for the Printer Toolbox is located in the lower right corner of the Windows desktop Double click the icon to open it If the Printer Toolbox and its icon are not displaye...

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Page 18: ...ck Add Repeat for each name to add c When done adding names click OK The Users and Groups dialog box closes 6 In the Names list select the name for which you want to specify permissions 7 From the Permissions list select the access For a local user of a local printer and for a user of a directly networked printer To enable printing select Allow for Print Manage Printers and Manage Documents For a ...

Page 19: ...ot print on the printer select No Access Other user permissions such as the Print permission are not supported For a user of a shared printer For a user of the printer on the PC connected to the printer select Full Control The user will be able to see all messages The user will also be able to perform other actions such as deleting the printer driver Other user permissions such as the Print permis...

Page 20: ...e 5 In the Registry Key Permissions dialog box select Replace Permissions on Existing Subkeys Then select Full Control from the Type of Access list 6 Click OK to save the new permissions and answer Yes to the message that follows ...

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Page 22: ...system the operating system might detect the changed printer and display the Add Detect New Hardware wizard Follow the wizard If the wizard displays a message indicating that it cannot find the ds ppd file browse the Windows system32 directory on the hard disk to find the file This feature is designed for use in limited situations such as connecting a backup printer when the main printer is out of...

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Page 24: ...nter and network Depending on printer options and your needs the printer can be connected to a print server and then to the network A PC can connect to several networked printers at a time and several PCs can connect to one printer All PCs with the Smart Driver installed except client PCs for shared printers receive status and message information from the printer Several types of directly networke...

Page 25: ...col The printer or print server is attached to an available network port for a wired connection or uses a Wireless Access Point WAP for a wireless infrastructure connection See the documentation for the print server for details about network requirements An SP Series Card Printer with the Built In Ethernet feature OR A print server and an SP Series Card Printer Print servers that have been tested ...

Page 26: ...d or Windows 2000 Windows 98SE or Windows NT See PC and software requirements for service pack requirements For a wired or wireless infrastructure connection the PC must be connected to and working on an Ethernet network More than one PC on the network can print to the printer All PCs must send cards to a printer in the same way either using the Smart Driver or using the optional Open Card data fo...

Page 27: ...rinter using the USB port and a wired print server Connect the printer using the USB port and a wireless print server On operating systems with permissions such as Windows XP 2000 or NT make sure you are logged in as the Administrator during setup If networking is set up on the PC log into the network Use the Ethernet port 1 Attach the Ethernet cable to the Ethernet port on the printer and to the ...

Page 28: ...box again e Click the Test button to verify that the PC can communicate with the print server If the PC does not communicate with the printer see Troubleshooting a network installation with a print server 6 With the Properties dialog box open select the General tab Click the Print Test Page button to send a Windows test page to the printer If the test page prints the printer has been successfully ...

Page 29: ...he server name or IP address of the print server from step 4 If your network uses DHCP use the print server name not the IP address which the network changes d Click OK to save the setting Open the Enter Network Address dialog box again e Click the Test button to verify that the PC can communicate with the print server If the PC does not communicate with the printer see Troubleshooting a network i...

Page 30: ... or Down Arrow key to scroll to a value and press Enter to view the value Exit to the Main Menu and continue with Set the Data Format If you need to change the address mode continue with these steps 6 Exit from the Network Status menu and from the Status Menu to return to the Main Menu Press the Up or Down Arrow key to scroll to Configuration and then press the Enter key 7 Press the Up or Down Arr...

Page 31: ...most digit Press the Up or Down Arrow key to change the address Press and hold the Up or Down Arrow key to change the value quickly When the first byte is correct press the Enter key to move to the second byte Repeat for the third and fourth byte of the IP address When you press the Enter key after the fourth byte of the address Subnet Mask appears on the second line of the LCD panel Press the Ent...

Page 32: ...nter can receive the data you send 1 Press the Enter key to enter the menu system 2 Press the Up or Down Arrow key to scroll to Configuration and press the Enter key 3 Press the Up or Down Arrow key to scroll to Data Format and press the Enter key 4 Press the Up or Down Arrow key to display the data format you want on the second line of the display and press the Enter key 5 The Apply Restart promp...

Page 33: ... about the printer through a print server SNMP data about the printer is only available through the printer Ethernet port if you require SNMP data about the printer and use a print server to send data you must also connect the printer Ethernet port to the network to provide the SNMP data The MIB II is described in RFC request for comment 1213 and includes RFC 2233 the Interfaces Group MIB using SM...

Page 34: ...with service pack 3 or 4 installed 1 Close all applications Do not close Windows 2 Start the Setup Program If the driver is on CD ROM insert the CD ROM in the PC s drive If you are using files downloaded from the Web extract the files to the PC s hard drive The Smart Driver installation program will start automatically when the files have been extracted 3 Click Update the Smart Driver on the print...

Page 35: ...der from your hard drive after installing the printer driver You can also delete the downloaded SD_xxx exe file where xxx represents an abbreviation for the operating system and the release Updating the printer driver for Windows Me 98 SE or NT To update the printer driver for Windows Me 98 SE or NT 1 Remove the existing driver as described in Removing the existing printer driver 2 Install the pri...

Page 36: ...rs with Manage Printers permission can delete the printer driver For Windows NT the Administrator users with Administrator rights and users with Full Control permission can delete the printer driver The printer name and printer settings are deleted when you delete the printer driver If needed for an application or printer sharing you can record the printer name and settings you use before you dele...

Page 37: ... the Smart Driver CD ROM in the PC s drive Select Driver Support Programs and then click Cleanup Utility 3 Click OK and then Unzip to extract files and start the Cleanup Utility 4 Click OK when files are extracted The Cleanup Utility starts automatically 5 Click Yes on the Question box to open the Cleanup pdf file using Acrobat Reader This file provides specific instructions on running the Cleanup...

Page 38: ...power supply to another power source that you have verified for example by connecting a lamp If the other device works assume the outlet functions correctly The power strip surge protector or similar device is not powered on or is defective If you are using a power strip surge protector or similar device make sure it is powered on and that other devices connected through it power on The power supp...

Page 39: ...rter cable between the PC and USB hub The USB port on the PC is defective Replace the USB port on the PC The operating system identified the printer but you cancelled the Add Found New Hardware wizard Unplug the USB cable remove the printer from the Device Manager and then try again There is a communication problem See Communication Problems On Windows XP the Detect New Hardware wizard does not id...

Page 40: ...the printer driver Check the power to the print server and the connections from the printer print server and network Also verify the PC connection to the network Port status is Communication with the printer is suspended The printer has been busy or the network has not responded for more than 30 seconds Resume the Printer Toolbox to see whether the printer is busy or the network is not responding ...

Page 41: ...ows task bar 4 From the Windows Start menu select Settings and then Control Panel The Control Panel appears 5 Double click the System icon to open it The System dialog box opens 6 Open the Device Manager On Windows Me and Windows 98 click the Device Manager tab On Windows XP and Windows 2000 click the Hardware tab and then click the Device Manager button 7 Make sure View devices by type is selecte...

Page 42: ...es is displayed go to step 10 On Windows Me and Windows 98 click on the device name or icon to select it and then click the Remove button On Windows XP and Windows 2000 click on the device name to select it and then right click to display a pop up menu Select Remove from the pop up menu 9 Click Yes or OK to confirm removal of the device 10 Click OK to close the Device Manager Close any other windo...

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Page 44: ... Datacard recommends using Windows XP Me or 2000 when using more than one printer on a PC Connect and install one printer at a time The PC cannot run two or more installation programs at the same time The USB protocol allows devices to be connected to the PC through another USB device daisy chained USB also uses hubs to which multiple USB devices including other hubs can be connected cascaded Up t...

Page 45: ... Windows 98 and 98 SE Windows might prompt you to insert the printer driver CD ROM to complete installation Using more than one printer on a PC When using more than one printer on a PC keep the following in mind Select the printer to use in the application Card jobs will be sent to the selected printer even if more than one Datacard printer is attached to the PC When messages are displayed the tit...

Page 46: ...have the same type of magnetic stripe module Use the Datacard method for setting up printer pooling not the Enable Printer Pooling check box on the Properties dialog box for the printer Windows permits checking this box but does not permit displaying a message if the printer does not support it Special features that require interactive mode including reading magnetic stripe and programming smart c...

Page 47: ...vice provider for assistance Some applications track card completion status and this data is available for cards sent to the printer pool The application can query the printer pool and obtain status for all cards processed through the pool Card completion status does not indicate which printer actually printed the job In the Printing Preferences dialog box for the printer pool select SP35 SP55 or ...

Page 48: ...ode 5 After a card is sent by the printer pool to a specific printer it cannot be removed from that printer and assigned to another printer 6 When a printer issues a message the message appears on the PC with the name of the printer in the title bar of the message box The printer will be unavailable to print cards until the situation causing the message is corrected Other printers in the pool will...

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Page 50: ...irements A network card is installed in and working on each PC to use the printer The same Windows operating system is installed on and operating on each PC If you are installing both a network card and a service pack or Windows upgrade install the network card first and then install the service pack or upgrade If you installed a service pack or upgrade before installing a network card you might n...

Page 51: ...ts for users who log onto the host PC and for users who log onto the client PC s At the client PC set up an account for the user who logs onto the client PC 5 For Windows XP and Windows 2000 grant users permission to the printer from the host PC including Client PC users who have Print permission to the printer Host PC users who also have Print Manage Printers and Manage Documents permissions to t...

Page 52: ...ters wizard select the following choices a Choose the Network printer button not the My Computer or Local printer button b Choose to browse for the printer An expandable list of printers and or PCs appears c If needed double click a server or PC name to see the names of printers attached d Choose the printer to which the user will print The printer name appears in the Printer box e Change the name...

Page 53: ... can affect all users View printer status The host PC runs the Printer Toolbox and all status functions The Printer Toolbox is open by default See Open the Printer Toolbox for details Use all features of the Smart Driver Toolbox The Printer Toolbox on the host PC provides access to settings including edge to edge settings and color controls Run the firmware update utility The host PC displays a pr...

Page 54: ...ings page The color settings can be used to fine tune the appearance of cards sent from the client PC On Windows XP 2000 and NT view the Print Manager to see printer messages from the host PC The card job remains in the print queue until it is sent to the printer You can expand the Status column in the Print Manager dialog box to see the messages ...

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Page 56: ...d then click the Device Manager button 3 Choose View devices by type if needed 4 Click the next to Universal Serial Bus controllers to display the USB port controllers 5 Click USB Root Hub and then click the Properties button On Windows XP and Windows 2000 right click USB Root Hub and then choose Properties from the pop up menu The USB Root Hub Properties dialog box appears 6 Make sure that the de...

Page 57: ...rt settings If you use a contact station with the printer see the information about the contact station for port settings Setting the serial port on Windows XP or 2000 1 From the Start menu choose Settings and then Control Panel 2 From the Control Panel open System 3 Select the Hardware tab and then click the Device Manager button 4 Press the next to Ports and double click the Communications Port ...

Page 58: ... and close the dialog box Setting a serial port for Windows Me or 98 1 From the Start menu choose Settings and then Control Panel 2 From the control panel open System 3 On the System Properties dialog box click the Device Manager tab Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None ...

Page 59: ...From the Ports list choose the port such as COM1 or COM2 If the PC has more than one serial port make sure you view the settings for the serial port to which the smart card is attached 6 Click the Properties button 7 In the Communications Port Properties dialog box click the Port Settings tab ...

Page 60: ...the Control Panel open Ports 3 From the Ports dialog box choose the port such as COM1 or COM2 4 Click the Settings button to display the port settings If the PC has more than one serial port make sure you view the settings for the serial port to which the smart card is attached 5 Use the following settings Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None Set...

Page 61: ...60 SP Series Install e Guide 6 When the settings are correct click OK to save settings and close the dialog box Stop bits 1 Flow control None ...

Page 62: ...de installation D e Guide SP_e Guide_v exe Installation program for SP Series Info Centrall e Guide installation D e Guide IC4_e Guide_v exe Installation program for ImageCard IV e Guide e Guide installation D e Guide Mag_e Guide_v exe Installation program for Magna e Guide e Guide installation D e Guide Sel_e Guide_v exe Installation program for Select e Guide e Guides use the e Guide s that matc...

Page 63: ...60_JPN exe AdbeRdr60_PTB exe Installation program for Adobe Acrobat Reader Version 6 0 The Reader version 3 or higher is required to view the e Guides for Select Magna and ImageCard IV printers part of the help system Printer Diagnostics Utility D Support Diagnostics Diagnostics_vvv exe Installation program for the Printer Diagnostics Utility used to identify or fix printer problems Cleanup Utilit...

Page 64: ... C cable connecting 8 data 8 network 24 USB 8 38 card factory printed 15 cascade USB devices 5 43 Cleanup Utility 5 36 client PC 49 connection Ethernet 26 USB 26 D data format setting up network printer 30 data port 4 Detect New Hardware wizard 43 DHCP network addressing 26 driver See printer driver 4 E e Guide CD ROM location 61 Ethernet connecting 26 printer SNMP support 30 support 24 F factory ...

Page 65: ...ng problems 40 prepare the printer 25 printer ready 9 report 15 sequence 4 set up tips 15 using Ethernet port 26 with wired print server 26 with wireless print server 27 M magnetic stripe module fonts at client PC 52 message on host PC 52 printer name in title bar 44 MIB printer 30 SNMP support 30 N network connect data cable 26 DHCP address mode 26 permissions 26 52 port 26 requirements 24 49 set...

Page 66: ...7 O operating systems supported 4 P PC client 50 connecting more than one printer 5 43 host 50 ID software 4 network setup 49 requirements 4 settings 55 permissions 17 network 26 port data 4 smart card serial 56 USB 4 8 USB settings 55 power cord 7 print jobs 35 spooler 35 Print Manager 35 client PC 52 print server wired 26 wireless 26 27 printer access 17 18 change type connected 21 Ethernet opti...

Page 67: ...ments 4 printers supported 21 removing 35 update Windows 2000 and XP 33 update Windows ME 98 SE NT 34 printer parts data cable 8 power cord 7 power receptacle 7 USB cable 8 printer servers types supported 24 Printer Toolbox more than one printer 44 Printers window 35 program ID software 4 printer driver 4 R requirements data cable 8 site 3 supplies storage 3 requirements PC and software 4 S servic...

Page 68: ...rotocol 24 U USB connect cable 8 port settings 55 USB port 4 cable specifications 8 connect print server 26 connecting more than one printer 5 43 maximum number of hubs 5 43 troubleshooting 37 wired print server 26 wireless print server 27 utilities Cleanup 5 36 62 firmware 34 printer diagnostics 5 Smart Driver Diagnostics 62 W Windows printer sharing 49 Windows 2000 17 administrator 33 host PC pe...

Page 69: ...sion to delete printer 35 permissions 18 49 printer sharing 49 service pack 4 Windows operating systems supported 4 Windows PC settings 55 Windows Server 2003 4 Windows XP administrator 33 host PC permission 52 PC settings 56 permission to delete printer 35 permissions 17 49 printer sharing 49 service pack 4 update printer driver 33 USB port 55 wireless adapter for computer 27 network connection 2...

Page 70: ...gs in the printer 20 Process for changing settings 20 Change printing intensity 21 Fine tune edge to edge printing 22 Change laminator settings SP75 only 23 Customizing blocking regions 26 About customized blocking 26 Blocking choices 26 Setting a customized blocking area 29 Magnetic Stripe Setup 31 Magnetic stripe escapes 32 Enabling magnetic stripe escapes 32 Using magnetic stripe escapes 33 IAT...

Page 71: ...n is the name given to the combined features of the cards you produce Cards are useful only when all cards contain the same information Name photo and so on The card design includes the different types of data name ID number and so on images logo photo and so on and special features such as bar code magnetic stripe or smart card on the card Card design also includes the way those components are ar...

Page 72: ...printing occurs on a card and the intensity for topcoat or monochrome single color printing For the SP75 printer you can change where the laminator applies topcoat or patch See Changing settings in the printer for more information Printer Diagnostics Printer Diagnostics is a separate application that you can install to perform tests on the printer with the guidance of your service provider It also...

Page 73: ...ectly See Working with Properties and Printing Preferences to use the Printing Preferences Properties or Document Defaults dialog box Make several cards using your card design and evaluate the quality of the card Are you printing bar codes If yes check the cards in your bar code reader to make sure they are easy to read If needed change the printing intensity for K to improve bar code readability ...

Page 74: ...t and Sharpness controls on the Color Settings page to obtain the best quality printed photos See Color settings for more information Adapt your card design to use the ribbon saver feature See Using Ribbon Saver for details Change the print intensity to optimize printing of features such as bar codes or small text See Changing the print intensity for details ...

Page 75: ...and cannot be changed for local USB and direct network connections For shared printers you must set the Print Ribbon Type at the client PC The application you use might override driver settings Also you can access printer settings through the application s print feature Depending on the application and operating system settings might apply only to the current document or session When the printer i...

Page 76: ...ing applications The printer has a color management system available through the Color Settings tab of the Printer Toolbox Sharing Allows you set up the printer for sharing over a network Card Allows you to set the orientation rotation print blocking print margin and number of copies Graphics Shows the print ribbon type and allows you to set ribbon initialization For K ribbons you can choose the t...

Page 77: ...blocking pattern Print ribbon type Whether to apply topcoat or patch material to the front of the card back of the card or both Magnetic stripe encoding formats and coercivity Data about the printer including the printer type Use the Properties dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows 2000 or XP task bar 2 From the Windows ...

Page 78: ... PC Device Settings Contains a Windows control that does not affect the printer 6 If you make changes click OK to save the settings and close the dialog box If you do not want to make changes click Cancel to close the Properties dialog box 7 If you change the port or change the printer name restart Windows before printing Use the Printing Preferences dialog box Make sure the printer power is on an...

Page 79: ... setting in the Printer Features list A list of settings is displayed Select the setting for which you want help 6 If you make changes click OK on each dialog box to save the settings and close the dialog box If you do not want to make changes click Cancel to close the Advanced and Printing Preferences dialog boxes Properties and Default Document Properties for Windows NT The Settings that control...

Page 80: ...river icon 4 Select File from the Printers menu bar and then select Properties The Properties dialog box appears 5 Select the tab that contains the information you want to view or change General Shows the printer name and contains the Print Test Page button sends a Windows test page Ports Shows the port to which the printer is connected and includes the Port Settings button for setting up a direct...

Page 81: ...r change On the Advanced tab click the plus sign if needed to see all selections available When you click a selection choices appear in the Change box Click the value you want 6 If you make changes click OK to save the settings and close the dialog box Changing the type of print ribbon You can easily use a different type of print ribbon in the printer For example you can change a color printer fro...

Page 82: ...whether to perform the following setup tasks Adapt your card design to use the ribbon saver feature Change the print intensity to optimize printing of features such as bar codes or small text Using Ribbon Saver Several colors of monochrome single color print ribbon are available for the SP Series printer A roll of ribbon prints 1500 or more images The Ribbon Saver feature is enabled by Datacard ce...

Page 83: ...e different For example your card might include a bar code and you might want to change print intensity to produce the most readable bar codes Consider changing the print intensity in the following situations You use infrared bar code readers Bar codes often are most readable when printed with lower intensity You print using a small font size Small characters often print better when printed with h...

Page 84: ...systems the brightness contrast and sharpness will affect dithered images The following table indicates the operating systems and settings for which dithering can be affected You must change color settings at the PC sending the card If a PC is connected to the printer through a network changing color settings at the administrative or host PC will not change color settings at any client or user PCs...

Page 85: ... cartridge Card stock can have a big impact on the appearance of printed cards 6 Make one or more sample cards with the current settings The card provides a way to record current settings and to evaluate the effect of changed settings Do one of the following In the ID software send the sample card s to print Click the Print Sample Card button 7 Use a permanent marker to mark the back of the card s...

Page 86: ...ge the Color Balance settings if needed How do I make photos brighter 1 After making a sample card click on the pointer in the Brightness box 2 Drag the slider to the new position 3 Wait a moment while the Color Image Preview changes to show the effect of the new setting 4 If preview shows the change you want click the Apply Changes button If not return to step 2 5 Print a sample card using the sa...

Page 87: ... the card If you printed the sample card from the ID software record the new Contrast setting on the card 7 Evaluate the appearance of the sample card s 8 Repeat these steps until the sample cards meet your requirements How do I make the printed cards less fuzzy 1 After making a sample card click on the pointer in the Sharpness box 2 Drag the slider to the new position Drag the slider to the right...

Page 88: ...ing a sample card click on the pointer in the Contrast box 2 Drag the slider to the new position 3 Wait a moment while the Color Image Preview changes to show the effect of the new setting 4 If preview shows the change you want click the Apply Changes button If not return to step 2 5 Print a sample card using the same method as you used previously In the ID software print one or more sample cards ...

Page 89: ...mple cards Click the Print Sample Card button to print a card 6 Use a permanent marker to mark the back of the card with a 2 or the next number if repeating these steps and clear the Match Monitor check box 7 Use the Color Management Tab of the Printer Properties dialog box to load a color profile See Windows Help for more information The Smart Driver CD ROM contains a color profile SP_Prof icc fo...

Page 90: ...ould set the Leading Edge for best appearance and smooth operation Print Margin is set in the Printing Preferences Properties or Document Default Properties dialog box You can also change the position of printing to address card quality concerns Use the Edge to edge tab of the Printer Toolbox to fine tune where printing occurs on the card Laminator settings for SP75 You can change the laminator te...

Page 91: ...e and the Printer not responding message appears click the Retry button The printhead values must be available to continue 4 Click the Printer Test Card button to print a test card that serves as a baseline for the changes you make 5 Mark the back of the test card with 1 and the intensity setting that you plan to change For example mark it 1 K 0 if you plan to change the intensity for black K and ...

Page 92: ... Edge to edge as the Print Margin value and you are changing the Leading Edge or Trailing Edge setting watch for print ribbon break messages If you change these settings too much the print ribbon might break as a result If so return to a setting that does not break the ribbon If you have changed both Leading Edge and Trailing Edge settings and the ribbon breaks you can determine the setting that i...

Page 93: ...the problem return to step 5 and repeat the process If the new setting has made the problem worse return to step 5 and move the slider to the value for the print position written on card 1 Change laminator settings SP75 only Change the temperature or speed used to apply patch or topcoat material to cards if needed to improve card quality Change the Supply registration Card registration or Apply le...

Page 94: ...choose the location for which you want to make changes If you choose Laminator 2 the type of material loaded in the L2 laminator appears 7 Click the Printer Test Card button to print a test card that serves as a baseline for the changes you make 8 Mark the back of the test card with 1 Also mark the change you plan to make Finally mark the current option settings such as Temp 160 and Speed 150 9 Cl...

Page 95: ... 10 Move the slider for the value to the new position The Current Setting box shows the new value Make small changes to a setting If the change does not fix the problem repeat the steps to make an additional change 11 Select the Apply Changes button to send the setting to the printer Only the current setting is sent 12 When the changes are saved the Changes saved to the printer message appears 13 ...

Page 96: ...tomize the blocking area This section includes instructions for selecting the correct file and for modifying the file using a graphics editing application Datacard strongly recommends that you do not create a bitmap for customized blocking Instead modify the Datacard provided files to work with your card design The file must meet very specific requirements and starting with Datacard provided files...

Page 97: ...y 53 98 mm Blocks topcoat on the back of a card with landscape orientation PortraitBlockPrintFront bmp 638 by 1013 pixels 2 125 by 3 37 inches 53 98 by 85 6 mm Blocks printing on the front of a card with portrait orientation PortraitBlockPrintBack bmp 638 by 1013 pixels 2 125 by 3 37 inches 53 98 by 85 6 mm Blocks printing on the back of a card with portrait orientation PortraitBlockTopcoatFront b...

Page 98: ...red with topcoat Do not leave large printed areas without topcoat unless you will be applying additional protection such as a patch using an SP75 printer with laminator Plan to produce several test cards to verify that blocking works correctly on the range of cards you will produce You might want to copy the Datacard provided blocking bitmaps to a second location so you can start over with editing...

Page 99: ...s program that can edit bitmaps such as Microsoft Paint or Paint Shop Pro navigate to the Windows System32 folder such as C Windows System32 or C Winnt System32 7 Using a graphics application open the file to modify Choose one or more of the following to modify based on your card design LandscapeBlockPrintBack bmp LandscapeBlockTopcoatBack bmp LandscapeBlockTopcoatFront bmp LandscapeBlockPrintFron...

Page 100: ...cale the image to occupy the appropriate area of the card Copy the image and paste it in the blocking bitmap Do not specify transparent when pasting because the white image might disappear 9 Save the file with the same name and in the same location as you found it 10 Print sample cards using the software to verify that print or topcoat blocking meets your needs ...

Page 101: ...e cases a card design works most efficiently when the magnetic stripe data is encoded and then the reverse side of the card is printed a duplex module is required to use this feature The Print and Encode Sequence choices allow you to choose which way to process cards If you choose to encode first be sure to load cards with the magnetic stripe up and toward the right side of the printer If you will...

Page 102: ...ing magnetic stripe data Magnetic stripe escapes are most commonly used for the IAT format which encodes IATA International Air Transport Association data on Track 1 ABA American Banker s Association data on Track 2 and TTS Thrift Third Shift data on Track 3 Other card printer manufacturers sometimes refer to this format as ISO format Using information in this section you can also use magnetic str...

Page 103: ...he Mag Stripe Escape Compatibility setting 7 Choose Enabled for the setting 8 Locate the Mag Stripe Encoding Format setting If you will encode IAT ISO format choose IAT for the format If you will encode a variation to IAT ISO format choose Use printer settings for the format and set using the Printer Diagnostics utility 9 Click Apply or OK to save the settings and close the dialog box You do not n...

Page 104: ...ata on track 1 ABA data on track 2 and TTS data on track 3 This meets the requirements of the ISO standard IATA International Air Transport Association The maximum field length for IATA format is 76 characters IATA allows spaces upper case alphabetic characters numeric characters and the following special characters _ ABA American Bankers Association The maximum field length for ABA format is 37 c...

Page 105: ...ial characters From a PC running a Japanese edition of a supported Windows operating system NTT also supports 55 Katakana characters The special characters include _ and the following Japanese language special characters a Japanese edition of a supported Windows operating system is required The 55 Katakana characters include the following 45 Katakana characters and the following 10 Katakana charac...

Page 106: ...End Sentinel ES ASCII character 63 63 63 127 None Lowest ASCII Character space 32 0 48 0 48 1 0 Highest ASCII Character _ 95 63 63 126 255 Character level parity VRC Odd Odd Odd Even None Cumulative parity LRC Even Even Even Even None Density in bits per inch 210 75 210 210 210 Data bits per character 6 4 4 7 8 Maximum number of encodable characters not including start and end sentinel or LRC 76 3...

Page 107: ... printer and the PC Smart card reader coupler in the printer OR a contact station in the printer plus an external reader A smart card cable for each smart card port used Card application that is customized to work with the SP Series printer and the smart card application using the Smart Driver SDK or an application such ID Works with the Smart Card Application Manager Smart card application which ...

Page 108: ...ver files are delivered in a compressed ZIP file If the files you download have a file extension of ZIP and you do not have WinZip of a similar application to extract files you must obtain it to continue WinZip is available for download and purchase at www download com or www downloads zdnet com com If the reader name includes SCM obtain files from the Support PC Security area of the SCM Microsyst...

Page 109: ... to support the reader are installed by Windows For Windows 2000 Me and 98SE use the Windows installation CD ROM to install the files Windows XP includes the files on the PC Go to the RF IDeas Web site at www rfideas com html downloads html to obtain the configuration utility to support your card reader Note File names are subject to change Download the utility for your reader For HID CASI and Ind...

Page 110: ... labeled by operating system At this time connect the smart card USB port on the printer to a USB port on the PC The New Hardware wizard appears On some PCs two wizards might appear one for the contact reader and one for the contactless reader Choose the for the SCR331DI contact reader Choose to install files from a specific location and browse to the SCR331DI_drv4 30s folder and then the folder f...

Page 111: ...l hub Make sure you have the files described above for both devices before you connect the smart card USB port and the PC When you connect the smart card USB port to the PC the PC will identify two new devices and might display two Found New Hardware Wizards Use only one wizard at a time and follow the guidelines above to install each type of reader If the printer has only a serial smart card port...

Page 112: ...hen the drivers and reader are installing correctly inserting the appropriate smart card will cause the card status to change to inserted To verify the installation of Gemplus smart card driver files use the Gemplus SmartDiag utility which is available from the GemPlus web site Printer Diagnostics which you can install using the driver CD ROM include the ability to test some types of smart card re...

Page 113: ...2 laminators can apply either type of material Topcoat is a continuous film and a DuraGard patch is a die cut polyester shape Patches can cover the complete card can have a opening for a smart card chip or can cover the card under the magnetic stripe Both DuraGard patches and topcoat can be clear or can have a hologram or similar transparent image on them Such material is usually called holographi...

Page 114: ...l is applied to the side of the card Here are steps to consider If the printer has one laminator apply the material to one or both sides of the card and change driver settings to implement that See Working with Properties and Printing Preferences to change settings Supply packages are labeled with part numbers but might not include all the details that printer operators must consider when choosing...

Page 115: ...material is positioned correctly The printer default settings should provide very good results However several factors including your cards the design and your environment can influence the appearance of cards Consider the following The patch is completely on the card The material adheres well to the edges of the card The patch does not come off when the card is bent or twisted If any of these con...

Page 116: ...n 42 setup 42 supply advance 24 temperature and speed 24 M magnetic stripe character sets 34 default settings 36 encoding formats 31 34 escapes 32 NTT encoding format 35 setup 31 margins setting print position 20 messages buttons 41 monochrome printing bar codes 20 quality 3 P patch material definition and types 42 registration 24 position of patch 24 position of printing 20 print blocking 5 7 9 c...

Page 117: ...e 5 image editing 3 26 smart card 37 41 support smart card files 38 T text printing intensity 20 topcoat material definition and types 42 registered 24 topcoat panel customized blocking 26 printing intensity 20 V voltage printing 20 W Windows Device Manager 41 Windows 2000 and XP color profile 3 help 7 9 Printing Preferences 8 Properties 7 smart card support 40 Windows Me and 98 6 color profile 3 ...

Page 118: ...software 3 Printing cards using a PC application 3 Laminating only 4 Responding to messages 5 Cleaning 7 Cleaning the printer rollers 7 Cleaning the duplex module s 10 Cleaning the printhead 11 Cleaning the laminator 13 Replacing the printhead cartridge 15 Maintain the PC 19 CARD PRODUCTION SYSTEM MAINTENANCE GUIDE ...

Page 119: ...2 SP Series Production e Guide ...

Page 120: ...er the printer driver ID software and capture system are set up you are ready to produce cards To assure that you produce cards that meet requirements be familiar with how to make cards In addition invest small amount of time to care for the equipment you use to print cards ...

Page 121: ...2 SP Series Production e Guide ...

Page 122: ... for the ID software to capture format and save the card data 2 In the ID software send cards to the printer usually use the Print button The printer driver receives and processes card data places cards in a queue and sends the next card to the printer Printing cards using a PC application To use a PC application such as Microsoft Word 1 In the application select the Smart Driver as the current pr...

Page 123: ...or Document Defaults determine the side s on which to apply material If Apply Material is set to Do Not Apply and you choose Laminate Only cards will be sent through the printer but nothing will be done to them If you have an SP75 printer which includes an L1 laminator and an optional L2 laminator you can laminate cards without printing on them To laminate only 1 In the Printer Toolbox click the L...

Page 124: ...ge that occurs when no card was being printed a status message or an equipment failure message If the problem is corrected normal operation resumes Power the printer off and on if operation does not resume The printer might eject any cards in the printer Message Tips If the message box disappears automatically you might need to return to the ID software to send the card to print again If the print...

Page 125: ...6 SP Series Production e Guide ...

Page 126: ...more frequent cleaning of the printer especially if the cards are not high quality Signature panels and magnetic stripes can deposit particles on rollers You can run a cleaning card replace the cleaning roller and then clean the printer rollers to remove particles If you have an SP75 printer use holographic topcoat supply material and see particles of topcoat on cards or in the printer you need to...

Page 127: ...e you can alternatively use the LCD panel to clean the printer rollers See Cleaning the Printer with LCD panel e Slowly move the pen over the surface of the pick roller f Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper Move the cleaning pen to another area of the roller Click Cancel on the Card not picked message if it appears g Repeat steps d through f until no ...

Page 128: ...he pen on the roller e Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper Move the cleaning pen to another area of the roller Click Cancel on the Card not picked message if it appears f Repeat steps c through e for the roller at location 2 until no more dirt appears on the pen or cloth g Move the cleaning pen to location 3 Repeat steps c through e h Move the cleanin...

Page 129: ...tional duplex module and on SP75 printers clean the duplex rollers as described next 1 Locate the duplex rollers 2 Clean the duplex rollers Move the cleaning pen over the gray duplex rollers 1 while manually rotating the gear next to the rollers 2 Flip the duplex module by pushing the top away from you 3 Clean the black rollers 4 while manually rotating the gear next to the rollers 5 3 On SP75 pri...

Page 130: ...ead Do not bump the printing edge of the printhead cartridge with any sharp objects Sharp objects can permanently damage the printhead Use the cleaning pen to clean the printhead Do not use a cotton swab The fibers from the cotton can stick to the printhead 1 Power off the printer by disconnecting it from the power source 2 Open the printer cover 3 Open the cleaning pen 4 Using gentle pressure mov...

Page 131: ...Series Production e Guide 6 Connect the power cable to the power receptacle to power on the printer 7 Print a card to verify the quality of printing You can print a sample card or a card from your application ...

Page 132: ...ly Laminator cleaning card To clean the laminator 1 Remove the L1 and if present the L2 laminator cartridge s 2 Remove cards from the output hopper 3 On the PC open the Printer Toolbox if needed by double clicking the printer icon You can alternatively use the LCD panel for cleaning To do this see LCD Settings If you have exited from the Printer Toolbox open Properties Printing Preferences or Docu...

Page 133: ...r Success If the cleaning card is not pushed into the printer far enough you might see the message The card is stuck in the L2 Laminator OP 01612 on the PC Push the card in farther then click the Clean Laminator button again If the printer does not take any action after you click OK on the prompt and push the cleaning card in the card is not in the correct location The cleaning card must be pushed...

Page 134: ...ng edge of the printhead cartridge If you do clean it using the cleaning pen as described in Cleaning the printhead Do not bump the printing edge of the printhead cartridge with any sharp objects Sharp objects can permanently damage the printhead 1 Power off the printer 2 Open the printer cover 3 Place your hand under the printhead cartridge because it will move down when released 4 Press the prin...

Page 135: ...ead cable behind the cartridge so the plug is visible through the opening in the printhead cartridge 2 Carefully align the plug with the receptacle on the printhead Push the plug all the way onto the receptacle see the following illustration 3 Align the printhead cartridge pins with the printhead cartridge slots on the cover arm see the following illustration ...

Page 136: ... back and forth along the length of the printhead edge Be sure to completely clean the rounded edge of the printhead 6 Close the printer cover pressing down on the edge to latch it 7 Power on the printer 8 Print a card to verify the quality of printing You can print a sample card or a card using your ID software 9 If needed fine tune edge to edge settings to center the printed image with the new p...

Page 137: ...18 SP Series Production e Guide ...

Page 138: ... Toolbox does not have the same effect a Locate the System Tray in the right corner of the Windows taskbar b Right click on the icon for the Printer Toolbox c From the popup menu that appears select Exit 4 Log off any network connections 5 Run the Disk Cleanup program a From the Windows task bar select Start Programs Accessories System Tools and then Disk Cleanup b Select the drive to clean up usu...

Page 139: ...tdown 10 From the Shut Down Windows box select Restart the Computer and then Yes 11 If you were printing cards restart the ID software such as Preface or ID Works and send the card to print again Other PC problems On Windows 2000 and XP the PC can appear to have maintenance problems when the user does not have the necessary permissions To set permissions see Setting Printer Permissions in Installi...

Page 140: ...or 13 color alignment problems 7 D Disk Cleanup program 19 Disk Defragmenter program 20 disk space 19 J jams preventing 7 L laminating without printing 4 laminator cleaning card using 13 laminator cleaning 13 M message out of memory 19 P PC disk space 19 fixing problems 20 pick roller cleaning 7 printer cleaning the rollers 7 printer parts printhead cartridge 15 printhead cartridge cleaning 11 rep...

Page 141: ... colors misaligned 7 on the PC 20 repeated card jams 7 R replace printhead cartridge 15 roller pick roller cleaning 7 transport rollers cleaning 9 S ScanDisk program 19 signature panel 7 U utilities Disk Cleanup 19 Disk Defragmenter 20 ScanDisk 19 ...

Page 142: ...blems 6 Printing appearance 7 Monochrome printing 14 Print Topcoat problems 16 Laminator topcoat problems SP75 printer only 18 Laminator patch problems SP75 printer only 21 Communication problems 28 Magnetic stripe problems 34 Magnetic stripe test card 34 Common magnetic stripe problems 34 Obtaining service 36 When to obtain service 36 Packing the printer for shipping 36 Installing Printer Diagnos...

Page 143: ... test card Press the Ready key to resume printing Communication problems See Locating the problem for steps to follow The same message or series of messages appears repeatedly and the solutions listed in help do not fix it Yes part of the printer might be broken You should call your service provider after you have tried all the solutions listed in help I send a card to print from the PC but it doe...

Page 144: ...three track magnetic stripe manufacturer and so on This information is located on the packaging for cards Type of ribbon such as YMCKT and the lot number used for personalizing cards This information is located on the package of the ribbon For SP75 type of laminator material and the lot number If you need to call for service this information will help your service provider address your concerns ...

Page 145: ...rd from the outlet and connect another device such as a light to the same outlet to verify that the power source functions correctly If the power source works but you cannot create a printer test card the printer is likely not working properly 2 Print a sample card from the Printer Toolbox See Printing sample cards for the steps to follow If the sample card does not print but the printer test card...

Page 146: ...ds until you are sure the printer and driver work properly by printing a printer test card Making a printer test card The SP Series printer does not need to be connected to a PC to print this card 1 Power off the printer 2 Confirm that cards and print ribbon are loaded in the printer See the SP Printer Guide if needed If the printer has a magnetic stripe module the card for a printer test card mus...

Page 147: ... If the test card does not print or if the printer does not initialize contact your service provider for assistance Printer test card The printer test card is designed to perform most functions available in the printer Check the following The test card has the pattern shown on the front of the card The pattern will be monochrome dots not colored dots if the printer uses a monochrome ribbon If a ma...

Page 148: ...ion describes possible problems you might observe with the quality of cards you produce with the SP Series printer To diagnose and fix card quality problems find the symptom in the tables that follow For each possible cause attempt the solutions in the order listed The available topics are Printing appearance Monochrome printing Print Topcoat problems Laminator topcoat problems SP75 printer only L...

Page 149: ...ng the printhead or moving the printer does not solve the problem contact your service provider No image is printed on the card or the printing is very light The ribbon is loaded incorrectly The printhead cable might be loose Two cards were picked The printhead cable or printhead cartridge might be damaged The driver or printer settings might not be correct Remove and replace the ribbon Power off ...

Page 150: ...rvice provider One color panel is not aligned correctly with other panels Cards might be slipping in the card track Two cards might have been picked The Leading Edge setting might be too close to the edge a value close to 0 The card might be shorter or longer than specifications or the card registration might be incorrect Run a cleaning card and then change the cleaning sleeve Clean the printer ro...

Page 151: ...he printhead Change the brightness setting Change the intensity setting for monochrome K or topcoat Use the factory supplied power supply does not apply to SP75 or change the intensity settings Change the intensity settings If the problem persists contact your service provider Text is missing from the printed card Text to print on the card was formatted using a non TrueType font Format text to pri...

Page 152: ...rpening See the information for the image capture system Use cards with a glossy surface to print sharp images Change the Sharpness setting on the Color Settings tab Printed cards including text are blurry The rollers may be dirty The cards may have a very slippery surface or they might not meet specifications The printhead might be dirty Run a cleaning card and then change the cleaning sleeve Cle...

Page 153: ... residue The card shows wrinkles in darkly colored areas of printing The printhead intensity is too high Card stock is thin The card includes very dark areas The printhead is not aligned correctly Decrease the printhead intensity setting Change the Brightness setting Change the image to use lighter colors or smaller areas of dark colors Contact your service provider A line appears from one long ed...

Page 154: ...s small unprinted spots Unprinted cards include scratches or embedded particles the card surface is uneven or the card edge has burrs The rollers might be dirty Cards might have dirt or debris on them If the problem occurs frequently obtain and use a different supply of cards Run a cleaning card and then change the cleaning sleeve Clean the printer rollers Run a cleaning card and then change the c...

Page 155: ...t side margin on a long edge is larger than the other This might appear as one edge of the card being unprinted The print ribbon spools are not pushed completely onto the cartridge spindles Push each print ribbon spool onto its spindle until it clicks into place If the problem persists contact your service provider Printed cards are too dark The power supply is not the one supplied with the printe...

Page 156: ...nted on it and then an image was printed The cards might not meet specifications Do not re use cards ejected from the printer Obtain and use a different supply of cards Monochrome printing Black and white images are poorly dithered The image capture system needs adjustment Brightness contrast or sharpness might not be set for the card design The card stock might not meet specifications See the inf...

Page 157: ... can result in ribbon wrinkling HQ ribbon is intended for use with a color printer Switch to regular black ribbon PN552954 501 if you use a monochrome printer To use the ribbon you have purchased reduce the intensity setting for monochrome ribbon Printing with a monochrome color ribbon such as green or red is uneven is spotty or does not cover the card completely The intensity setting is too low T...

Page 158: ... be aligned correctly Lower the printhead intensity setting for topcoat Contact your service provider A short edge of the topcoat does not stick to the card The printhead intensity is too low The card thickness or type of cards have changed The printhead is not aligned correctly Increase the printhead intensity setting for topcoat Change the brightness settings on the Color Settings tab in the Pri...

Page 159: ...ng for topcoat Change the brightness setting Change the intensity for monochrome K or topcoat Contact your service provider The topcoat appears dull when the card is held to the light and turned The printhead intensity for topcoat is too high The card thickness or type of cards have changed Lower the printhead intensity setting for topcoat Change the brightness setting Change the intensity for mon...

Page 160: ...er for assistance If the problem persists contact your service provider The holographic topcoat shows irregular darker areas The temperature for applying the holographic topcoat is too high causing topcoat particles flash These particles can become attached to a card Attempt to brush the particle off the card The card might be usable Run a laminator cleaning card and clean particles from the print...

Page 161: ...f the card clouds The temperature for applying topcoat is too high Contact your service provider for guidance in correcting this problem The topcoat has a spotty appearance especially on the leading edge of the card The supply material was attached to the take up spool and then wound in the wrong direction The next card should process correctly If it does not remove the cartridge and turn the take...

Page 162: ... up spool and then wound in the wrong direction The topcoat material is not loaded correctly in the cartridge Change the Apply Material setting for the laminator Remove the cartridge and change the supply material to the desired type The next card should process correctly If it does not remove the cartridge and turn the take up spool clockwise several turns Remove the cartridge Load the topcoat su...

Page 163: ...aminator temperature for this material Holographic topcoat is not designed to be applied to cards with a printed topcoat T panel Stop using T panel switch your ribbon type or stop using holographic topcoat Obtain and use a different supply of cards The next card should process correctly If it does not remove the cartridge and turn the take up spool clockwise several turns Run several cards to see ...

Page 164: ...ller Increase the laminator temperature for this material Make sure you are using approved card stock Run several cards to see if the problem corrects itself If you are unable to resolve the problem contact your service provider for assistance Random scratches appear under the laminate patch The inside of the printer is dirty Supplies were mishandled Run a cleaning card and then change the cleanin...

Page 165: ...You replaced the laminator cartridge Supply material is wound unevenly on the supply roll The laminator cartridge is damaged Load the laminator supply correctly Push the laminator cartridge firmly to fully seat it The laminator material is self centering Process several cards without removing the cartridge to allow the material to be centered If the problem still exists change the laminator supply...

Page 166: ...upply material was wound incorrectly to the take up spool The card registration or foil registration settings are not correct for your current materials Run a cleaning card and then change the cleaning sleeve Clean the printer rollers Apply material on another card If the problem repeats go to the next solution The next card should process correctly If it does not remove the cartridge and turn the...

Page 167: ...vironment The printed card shows wavy lines along the length of the card woodgrain pattern or rainbows The temperature setting for the laminator material is too high The heated roller is damaged The card stock has features such as a smart card chip that interfere with flatness Change the laminator temperature setting Turn off the power to the printer Contact your service representative Obtain and ...

Page 168: ...ed in the cartridge incorrectly The supply was moved and the patch was used previously Load the laminator supply correctly and then send the card to print again Advance the supply past the used area If you cannot fix the problem contact your service provider What you see Possible causes Solutions ...

Page 169: ...27 SP Series Info Central Troubleshooting ...

Page 170: ...munication between the printer and PC can be disrupted for many reasons This section describes causes and possible solutions for the following situations For locally attached printers For local or network connected printers For network connected printers Other problems ...

Page 171: ...he printer was not installed as recommended and now is not connected to the original port If you do not allow the Windows Add Detect New Hardware Wizard to install the printer the PC can lose track of the printer if it is moved to a different USB connection Connect the PC end of the USB cable to the same USB port it was originally attached OR remove the driver and install the printer again The sys...

Page 172: ...evice Manager and the list of USB devices Disable shutdown for each hub in the list You might need to restart Windows to make the changes take effect Hibernation on a laptop PC requires several moments to enable USB communication Unplug the USB printer port and then connect it again Replace the PC port or the PC Contact your PC or port vendor if you need assistance Problem Solution ...

Page 173: ...ch as when capturing a photo to be printed on the card Depending on the application equipment setup and PC resources communication with the device can use all PC resources and prevent data transmission either locally or over the network Suggestions Adjust the timing for sending the card to print Often a second or two of waiting can correct the problem Consider increasing PC resources You have sele...

Page 174: ... using a print server to enable direct network printing Problem Solution The printer is shared with another PC and an interactive mode smart card or read magnetic stripe job was sent from the host PC Interactive mode jobs including smart card jobs and read magnetic stripe jobs are not supported for shared printers Do not send interactive mode jobs to a shared printer The printer driver was upgrade...

Page 175: ...in the Printer Toolbox The printer driver formats card data for the type of module installed as follows Three track IAT formatted data IATA data on track 1 ABA data on track 2 and TTS data on track 3 NTT track NTT formatted data on the track See Magnetic Stripe Setup for more magnetic stripe information 4 Remove the card from the card output tray 5 Test the card by passing it through a card reader...

Page 176: ...See the Administrator for your system to obtain information about the data allowed for each track Change the data to be encoded and resend the print job The data for this job includes characters not allowed by the magnetic stripe format selected for the track Cancel the current print job Make sure you know what data is allowed on the track Change the data to be encoded and resend the print job The...

Page 177: ...ice asks you return the printer to a service center for repair pack the printer for shipping You might also need to pack the printer to send it to another location 1 Turn off power to the printer 2 Remove the power cord from the printer and power receptacle Remove the data cable and any other cables attached to the printer If you are shipping the printer to use at another location pack the power s...

Page 178: ...d to repair the printer on which this utility is used This program is also for use by owners of Datacard printers working at the direction of their Datacard authorized service provider Caution This utility provides access to values that if changed can disable printer operation Printer owners use the Printer Diagnostics utility at their own risk 1 Close all applications Do not close Windows 2 Start...

Page 179: ...38 SP Series Info Central 9 If you installed from downloaded files you can delete the C Diags folder and the downloaded file from the PC ...

Page 180: ...ide down 14 misaligned colors 8 scratches 16 spots 16 topcoat not sticking on edge 16 uneven margins 13 unexpected colors 8 unprinted lines 7 unprinted spots 12 wavy lines 12 woodgrain 12 wrinkles in dark areas 11 L laminator patch appearance 21 supplies 2 topcoat appearance 18 M magnetic stripe on test cards 4 test card data 5 magnetic stripe module test card 34 messages troubleshooting 1 P patch...

Page 181: ...ervice obtaining 36 shipping carton 36 printer 36 software ID software 4 starter kit 4 status light when printing test card 5 T test card magnetic stripe 4 34 printer 4 5 purposes 4 requirements 4 sample 4 with magnetic stripe 4 topcoat appearance problems 18 print panel problems 16 scratches 16 troubleshooting getting started 1 locate the problem 3 print quality 6 ...

Page 182: ...ies and cards 5 Print ribbons 5 Cards 6 Card quality guidelines 8 Cleaning supplies 9 Printer components 11 Printhead cartridge 11 USB data cable 12 Power supply 12 Power cable 12 Smart card cable 12 Carrying case 13 Related publications 13 SUPPLIES AND PARTS INFO ...

Page 183: ...ters that use ink can have pages that are damaged by water or other contaminants The color YMC applied to the card from the print ribbon can be damaged by ultraviolet light solvents and wear To protect the printed card the SP Series printer applies a topcoat T panel after printing the color and K panels This protection is not available for paper pages Some paper printers include cleaning tools and...

Page 184: ...r features Datacard proprietary ribbons designed specifically for the SP Series printer When the printer recognizes that a Datacard ribbon is installed all enhanced product features are enabled and successful card printing can begin The printer will only print color images when Datacard proprietary color ribbons are installed Datacard is your exclusive source for proprietary ribbons for the SP Ser...

Page 185: ... black panel use a color printhead cartridge See Printhead cartridge for details Laminator material This section applies only to the SP75 printer Datacard provides two types of materials for use in laminators Datacard Duragard laminate which has die cut patches sized to fit on a card Topcoat which is a continuous film For more information about these materials see Laminator Setup Available laminat...

Page 186: ...c Registered 0 6 Mil DuraGard laminate 562758 001 Holographic 0 6 Mil smart card DuraGard laminate 562759 001 Holographic Registered 0 6 Mil smart card DuraGard laminate 562760 001 Holographic 0 6 Mil magnetic stripe DuraGard laminate 562761 001 Holographic Registered 0 6 Mil magnetic stripe DuraGard laminate 562762 001 Holographic 1 0 Mil DuraGard laminate 562763 001 Holographic Registered 1 0 Mi...

Page 187: ...ality guidelines for card stock to use with the SP Series printer It also describes the environmental specifications for storage of card stock For best results with the SP Series printer use high quality card stock that meets the specifications and recommendations described in this section Card size Use CR 80 size cards with the following nominal dimensions Actual card thickness can vary by up to ...

Page 188: ...esive migration Fan cards before loading them in the input hopper Clean the printer s card tracks to remove any adhesive residue Use the printhead cleaning pen or isopropanol and a swab to remove the residue Use a print margin of 0 1 or 0 05 inch with StickiCards Do not apply laminator material to Stickicards Contactless smart cards Contactless smart cards are also called RF radio frequency cards ...

Page 189: ...on Card edges must be free of raised burrs which can cause unprinted or unlaminated areas on cards printing voids This is especially true when printing edge to edge Card handling These guidelines apply to unprinted cards Any debris or particles on an unprinted card s surface can reduce print quality and damage the printhead Grease or oils such as oils from your fingers also reduce print quality Ke...

Page 190: ...sleeve Datacard recommends that you keep additional cleaning supplies on hand to address unusual situations You can order A package of 5 replaceable cleaning sleeves part number is 549716 002 A package of 10 printer cleaning cards part number is 552141 002 A cleaning pen part number is 557492 001 which can be used eight times to clean the printhead or other internal parts of the printer For the SP...

Page 191: ...e printhead is subject to wear or damage and has a direct impact on print quality The silver label on the printhead shows the printhead type The following printheads are available Do not touch the printing edge of the printhead in the printhead cartridge If you do use the cleaning pen to clean it For steps to follow see Cleaning the printhead Print ribbon cartridge You can purchase an additional p...

Page 192: ...e holder attaches to the printer to keep the Printer Guide available to users The part number is 558359 001 USB data cable SP Series printers can use a USB data cable to connect the printer to the PC SP55 SP60 and SP75 printers use a USB cable with part number 807614 001 The SP35 printer uses a USB cable with part number 807614 002 You must provide a network data cable if you use one ...

Page 193: ...power cable part number 806842 005 Israeli power cable part number 806842 006 Italian power cable part number 806842 007 Swiss power cable part number 806842 008 Chinese power cable part number 806842 009 Japanese power cable part number 806913 001 Smart card cable If the printer has a smart card module it uses a smart card cable to connect the smart card port and the PC Use a cable that matches t...

Page 194: ... 807614 001 Carrying case The carrying case for an SP35 SP55 and SP60 printer is part number 553950 002 Laminator cartridge For the SP75 printer only the laminator cartridge is part number 558318 999 High capacity output hopper For the SP75 printer only the optional high capacity output hopper kit is part number 564051 001 Holds up to 100 cards ...

Page 195: ...t using the SP55 printer with the built in Ethernet and Open Card options and the SP60 printer and how to care for the printer It also includes the warranty statement and the installation report SP Series Network Quick Install Guide part number 539336 001 This guide provides streamlined installation processes for local and network installation of the SP55 printer with the built in Ethernet and Ope...

Page 196: ...per s Kit 557214 001 and provides information to programmers who are developing applications to print to Datacard printers including the SP Series printers This manual is available only as part of the kit SP Series Service Library CD ROM part number 539445 001 This CD provides information to service providers who maintain or repair SP series printers ...

Page 197: ... 7 printing twice 8 quality 8 size 7 specifications 6 StickICards 7 storage 8 thickness 7 carrying case 13 cartridge printhead 11 cleaning card 9 pen 9 roller 9 sleeve 9 spindle part number 11 StickICards 7 supplies 9 color ribbon see print ribbon 5 contactless smart card 7 cord data cable 12 power 12 serial cable 12 D data cable 12 E environment card temperature 9 ...

Page 198: ... carrying case 13 cleaning roller spindle 11 power supply 12 print ribbon cartridge 11 printhead cartridge 11 publications 13 USB data cable 12 printer supplies 5 printhead cleaning 9 printhead cartridge part number 11 printing monochrome 6 same card twice 8 proximity card 7 publications 13 punched card 7 Q quality cards 6 supplies 6 R radio frequency RF cards 7 replaceable cleaning sleeve 9 requi...

Page 199: ...See print ribbon 5 S serial cable smart card 12 smart card contactless 7 proximity 7 RF 7 serial cable 12 Software Developer s Kit 13 storage cards 9 supplies 6 supplies authorized 5 cleaning 9 storage 6 T temperature supplies storage 6 U USB cable 12 ...

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