Data I/O PSV5000, Owner'S Manual

Page: 137 / 176


Troubleshooting

Collect all PSV5000 System Logs
PSV5000 Owner’s Manual - 133 -
R
ESTARTING AFTER
T
ROUBLE
If the CH700 Software closes, locks up, or experiences some trouble that
qualifies as a crash, then the PSV5000 Machine power must be turned
OFF for 20 seconds prior to restarting the software.
Collect all PSV5000 System Logs
Collect PS Log
s is a software utility on CH700 Software that collects all
log files from PSV5000. It creates a ZIP file containing all the information
that Data I/O or trained service technicians need to evaluate your
PSV5000 Machine status.
P
ROGRAMMER
R
ELATED
P
ROBLEMS
When you experience a programmer related problem:
1. Force the error to re-appear by running a job, or performing the
same steps that led to the trouble.
2. (Note any dialogs with the Collect Logs button) and close CH700 the
usual way as follows:
a. Click Finish to stop a job.
b. Exit the Run window.
c. Exit the System window.
d. Exit the Setup window.
3. Start Collect PS Logs. See heading Starting ‘Collect PS Logs’ below.
O
THER
P
ROBLEMS
For problems that are NOT programmer related, run the Collect PS Logs
application any time after the problem has been seen.
S
TARTING
‘C
OLLECT
PS L
OGS
’
There are three methods to start the Collect PS Logs application.
A
UTO
M
ETHOD
(
THE
A
PP ISN
’
T VISIBLE
)
AUTO Method uses default settings — The Auto Method itself has two
ways to collect logs. The Collect Logs Application does not open with
these auto methods.
•
FIRST AUTO METHOD: The CH700 Software displays a button in
each message box that allows you to start the Collect PS Logs
application in AUTO Mode.