D-Link 3010F - DES Switch, Web User Manual

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expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold
"As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described herein,
notwithstanding anything stated herein to the contrary.
Submitting A Claim : The customer shall return the product to the original purchase point based on its return
policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a
claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of pur-
chase of the product (such as a copy of the dated purchase invoice for the product) if the product is not regis-
tered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will
attempt to assist the customer in resolving any suspected defects with the product. If the product is consid-
ered defective, the customer must obtain a Return Material Authorization (“RMA”) number by completing the
RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suit-
able shipping package to ensure that it will not be damaged in transit, and the RMA number must be promi-
nently marked on the outside of the package. Do not include any manuals or accessories in the shipping
package. D-Link will only replace the defective portion of the product and will not ship back any accessories.
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully
insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herman, Fountain Valley, CA 92708. D-
Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return
shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the
product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner
agrees to pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and
shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-
conforming.
What Is Not Covered : The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link’s
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty
installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for
the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial
installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered
in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of
God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or
services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance
or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty
obligation pertaining to the product. While necessary maintenance or repairs on your Product can be performed by
any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly
performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties : EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY
WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO
NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED