CTI 2572-A Installation and Operation Guide V1.3
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CHAPTER 8. TROUBLESHOOTING
This section provides information that you may find useful in diagnosing and correcting problems
you may encounter with using the 2572-A module.
8.1. Troubleshooting Aids
There are several troubleshooting aids that may be used to determine the cause of problems. They
include:
LED Indicators
The module LEDs provide a visual indication of the status of the module components. APPENDIX
A. 2572-A LED INDICATORS provides a complete description of the LED usage.
Event Log
The Event Log is a new diagnostic facility provided by the CTI 2572-A module. It is a collection of
entries, created by the module software, that document significant or unusual module events. The log
is maintained in non-volatile (battery backed) RAM within the module, so that the records are
preserved when power is removed. Each log event includes a timestamp, a text description, and
various codes that may be useful to CTI support personnel. The most recent event is listed first and
the least recent event is listed last.
NOTE
The timestamp is based on the module time of day clock, which is set to the PLC time of day clock,
each time the module starts up. If the PLC clock is inaccurate, the event log timestamp will be also.
The Event Log is the one of the primary troubleshooting tools provided by the module. It is especially
useful in diagnosing problems during startup, program download, and other similar activities. When
the TCP/IP interface is operational, the event log may be accessed using a standard web browser.
Point your browser to the main 2572-A Menu page by entering http://xxx.xxx.xxx.xxx, where xxx
represents the current IP address of the module. For example, http:/192.168.177.55 would point to
the web page of the 2572A module with IP address 192.168.177.55. From the main menu, select the
Diagnostic Menu, then the Event Log link.
SYSLOG Facilities
Event log messages may be directed to a PC running a SYSLOG server. This provides a means to
store the Event Log messages on a hard disk drive for subsequent analysis. SYSLOG server software
is available from network software providers, often for a nominal charge.
The SYSLOG facility can be enabled via the Module Configuration web page. See the following
illustration.
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