CTI 2572-A, Installation And Operation Manual

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CTI 2572-A Installation and Operation Guide
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Troubleshooting Firmware Update Problems
If you encounter an error in phase one of the download process, you should access the event log to
determine the cause of the problems. The table below identifies the messages you may see and
indicates potential corrective actions.
Event Log Message Possible Cause Corrective Action
A temporary problem has occurred. Retry the download procedure
The IP address of the TFTP server
has been entered incorrectly. Verify that the IP address you entered
matches the PC containing the TFTP
server. Correct, if necessary, and retry
the download.
The PC containing the TFTP server
is offline or not connected to the
network. Ensure the PC is running and connected
to the network.
Unable to Locate TFTP
server
The PC containing the TFTP server
is not on the same subnet as the
module. See Appendix D for a further
explanation of subnets. Verify that the IP addresses are on the
same subnet. If this is not the case, you
must change the IP address of the
server or of the module.
The TFTP server is not active Start the TFTP server No response from TFTP
server when requesting
command file
The IP address that you entered is
not the PC containing the TFTP
server Change the IP address to the correct
one.
The file is not present. Ensure that the file is in the root directory
of the TFTP server. Command file not found
You entered the wrong name for the
command file. The correct name for the 2572-A is
ENILDR.CMD
Error Parsing command file The command file contains invalid
records. Replace all the 2572-A firmware files
code in your TFTP Server root directory
and retry the download
The PC containing the TFTP server
is too busy to keep up. Retry the operation. If the problem
persists use another PC or reduce
loading on the current PC. TFTP timeout during
command file download
Heavy network traffic is causing
records to be lost. Retry the operation. If the problem
persists use a less loaded network
connection.
No response from TFTP
server when requesting
sector file The TFTP server has been closed
during file download. Start the TFTP server and retry the
download operation.
One of the sector files is missing. Ensure that you replace all the code in
your TFTP Server directory with a
completely new set of files. Code file for sector n not
found
The module is unable to maintain
communications with the TFTP
server because HMI and/or PLC
clients are attempting to
communicate with it during download. Eliminate the client activity and retry.