Commander Connect Owners Manual
67
Information Only voice boxes
This feature allows any voice boxes in the system to be programmed as information only voice
boxes, boxes that do not give the caller the option to leave a message. The feature is designed
to be primarily activated on Phantom Mailboxes as these are not associated with an station.
However for flexibility, any spare group or station mailbox may be used if the phantom boxes are
fully allocated for other purposes.
If a voice box is set as "Information Only" this means that when a caller is connected to this box
they will receive the greeting but will not be able to record a message. The box has all of the
other attributes of a standard voice box, i.e. the user can customize the outgoing greeting, set
diverts to the voice box, dial through etc. Once the recorded greeting is played twice to the caller
with the standard 3-second timeout between playing the prompts, the call will be dropped and
Busy tone returned to the caller.
For programming please refer to the previous page ‘To allocate a Voicemail box to a Station.’
Voicemail Box Capacity
You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to
a higher or lower amount depending on demand.
•
Enter the System Programming Password and select ‘System’
•
Press the Scroll Down Key (
) until ‘VM capacity’ is displayed
•
Select ‘VM capacity’
•
Enter the maximum number of messages to be stored per Mailbox.
Press the Hands-free Key to finish programming.
Voicemail Box Capacity % used
You can check the capacity used in mail boxes.
•
Enter the System Programming Password and select ‘Stations’
•
Press the Scroll Down Key until ‘VM Capacity % used’ is displayed
•
Select ‘VM Capacity % used’
•
Select the box to be examined.
The top line of the display indicates the percentage that is used.
To turn on your Voicemail box
When a Station is allocated a Mailbox ‘Divert’ on no answer is automatically set to the Voice
Box. All calls not answered by the Station are automatically answered by the Mailbox.
If you wish to have all calls go immediately to the Voicemail box you can activate ‘Divert All
Calls’ to the Voicemail.
•
From the idle menu, press the scroll down key (
) until ‘Divert’ is displayed
•
Select ‘Divert’ on the idle menu and choose ‘Divert all calls’
•
Select ‘Divert to VM’ or enter 710 as the Station Number
•
If ‘Divert on no answer’ is activated to 710, calls unanswered after four rings will be
answered by the Voicemail box
•
If ‘Divert on busy’ is activated to 710, calls you cannot receive will be answered by the
Voicemail box.
•
For information on how to divert calls, see page 22.
