Commander Connect Owners Manual
53
Incoming Calls to a Hunt Group
When an Incoming call is presented to a Hunt group the following rules apply.
The call rings an idle Station in the Group depending on the Hunt option selected i.e. 'Linear',
'Circular' or 'Longest Idle'. The call rings for a period equal to the Hunt Timer and if is not
answered within this period, it will ring the next available station within the group. This continues
until the call is answered or until the call has attempted to ring all stations in the group. If Group
Divert on No Answer is set for this group, it will now be invoked. If Group Divert is not set, then
the call will remain ringing at the final station.
If the call is deflected to another Group (Ring, Hunt or Internal Group), the call ceases to ring the
current group and rings the new group.
The call can be diverted to the Group Voice Box if one has been programmed for the Group.
All Diversions Internal or External, programmed for the Group are acted on as follows:
If ‘Do Not Disturb ‘is activated by a Station, the phone is not called and the call is presented to
another free Station in the group.
If all the Stations in a Group activate 'Do Not Disturb' the call is presented to Station 20. Station
20 cannot activate Do Not Disturb.
If the group is Busy the call is queued to the group and Call Waiting is presented to all the Busy
Stations in the Group unless Divert on Busy is set for the group.
If the group is busy a programmable option is provided so that the call can either be rejected or
Call Waiting presented. See the 'Accept on Busy' Option in ISDN programming in the Line
Programming section.
Note:
Linear is when calls are always presented to the first available Station in the Group.
Note:
Circular is when calls are always presented to the next available Station in the Hunt
Group.
Note:
Longest Idle is when calls are presented so that they are evenly distributed to all Stations
in the group. Calls are presented to the free Station with the longest time interval after handling
an incoming call.
Group Programming
This option is used to allocate Stations and the Central Bell to groups and to designate the type
of group: a Ring Group or Hunt Group. When a Group is programmed it can be associated with
Lines, Accesses, MSN, DDI or CLI numbers and the Door Station. If a Group is programmed
and no Lines, Accesses, MSN, DDI or CLI numbers or Door Station are associated with it, it is
an Internal Group. A total of 20 Groups can be programmed. All Groups are programmed with
Station 20 at Power Up. A maximum of 16 Stations or 15 Stations and the Central Bell can be
programmed for a Group.
All groups can be called from other Stations.
•
From the Programming Station, press the PROGRAM Key
•
Press the Scroll Down Key (
) until ‘System programming’ is displayed
•
Select ‘System programming’
•
Enter the System Programming Password and select 'Lines'
•
Select ‘Group Programming’
•
The 20 Groups are shown. Select the Group
•
Two options are shown, Ring Group and Hunt Group. A solid diamond indicates which
type the group is currently set. Select Ring group. The menu showing the equipped
Stations and 'Other' is displayed. Selecting 'Other' will show the Central Bell, if the
